2K Games, Inc.

We are not able to locate a ticket in our system using the email address provided; However, based on the customers complaint, I can offer the following information.
If you have purchased VC  and it has not arrived in-game, we are always more than happy to assist as long as you can provide...

Proof of Purchase.
If you have already spent the VC and your files are missing, we can offer the steps necessary to retrieve them. We do not reimburse, restore, or replace missing files, as the only way they are truly gone is if they were deleted manually.
Since a manual deletion has to be confirmed by the user, it is irreversible.
 
If you have any further questions, please feel free to open a ticket at support.2k.com.
 
Thank you,

Complaint: [redacted]I am rejecting this response because: Lies. If the cards were released correctly I would have my card. If you can't release things in a proper way, then don't release things at all. Accept your mistakes and fix the game. You all make billions of dollars, so there is no excuse to why the game isn't functioning correctly. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/10) */
We have reached out to this customer to offer our assistance regarding the reported issue.At this point we're waiting for additional information from the customer in hopes to resolve this for them.

While the promotion in question was for the PS platform, we do have events for other platforms as well.
Please keep an eye out for them on our Twitter and Facebook pages.
 
Thank you

Initial Business Response /* (1000, 5, 2015/11/12) */
We have reached out to this customer and communicated our findings of the investigation into their issue. In light of the inconvenience, we added some additional credits as compensation.

Initial Business Response /* (1000, 5, 2015/05/20) */
Our Customer Service team reached out to this customer on his open support request. While we understand his frustration, we have informed him that neither our team nor the NBA 2K15 development team have the ability to modify a player's "rep" in...

the game's Park mode. Additionally, we are not able to verify the specifics of his complaint with respect to loss of Park rep.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the video I link right here: https://www.[redacted] You can see THEY have gave rep out to [redacted] so there is a way to change a players rep so I need mine changed
Final Business Response /* (4000, 9, 2015/05/29) */
As we previously replied to our customer, we have Contacted this customer on his support request through our support department. We have informed him that the CS team, as well as the NBA 2K15 development team are not in the position to modify a player's "rep" in the game's Park mode. Also, we cannot verify any specific loss of his Park rep pertaining to his in-game character.

Complaint: [redacted]I am rejecting this response because: there is no time table given seeing as the company hasn't not even handle tickets from 3 days ago. I respectfully request a timestamp. Sincerely,[redacted]

We are going through the queue as quickly as possible.
As soon as we reach  your ticket, we will ensure that you receive any VC spent on the file.
 
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

As the game is very clearly available on many different platforms, which advertising for each, I will have to request that the customer send a link to the content he is referring to so that I can look into it further.
 
Regards,

We always appreciate receiving feedback from the community.
While I do understand that the customer may not like how quickly the Pink Diamond cards go, the whole purpose behind them is that they are extremely rare and difficult cards to attain.
I can assure you that pack odds are not changed based...

on sale price and that we work very hard to ensure that everyone in the 2K Community is treated equally. 
If you are experiencing technical issues with your connection to the servers, please feel free to open a ticket with us and we will do everything possible to ensure that you have an optimal connection.
 
Best regards,

As we do not have a current support ticket for this customer, we would like to invite them to open one up at [redacted] so that we can assist them with the issue they are experiencing. Regards

Customer was reimbursed for missing file on 9/22/17.

Initial Business Response /* (1000, 5, 2015/11/30) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/07) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
They give me a full refund and I'm satisfied with that

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/26) */
We had reached out to this customer to offer our assistance regarding the reported issue. We last heard from them as of Au. 15th and since then their issue has closed. During this time we were waiting for additional information from the customer...

in regards to the receipt and purchase date in order to verify that game was under warranty. An RMA was offered pending this information addressed.

Initial Business Response /* (1000, 5, 2015/10/06) */
We have reached out to this customer to offer our assistance regarding the reported issue and at this point we're awaiting a response from the vendor pending verification of the information that the customer provided in order to process any...

missing VC.

There is clear history in the customers transactions of unauthorized activity beyond buying low and selling at market value.
I'll include just a few excerpts  here of some of them:
 
Buyer
Winning Bid
Avg Worth
[redacted]
10/24/2016...

1:38
100000
[redacted]
Silver Ed Davis
[redacted]
2/19/2017 22:08
100000
2001
Sapphire Jimmy Butler
[redacted]
10/24/2016 1:38
100000
2390
Silver Taj Gibson
[redacted]
12/1/2016 2:13
100000
3594
Sapphire Giannis Antetokounmpo
 
*The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of this Agreement. *

Complaint: [redacted]
I am rejecting this response because:i tried open 1 up, it's...

rediculous to go these steps when all they have to do is have people sign in, go to contact us (which should be more visible) and state the problem or simply take the time to make a better product. way to many patch updates and still these issues happen. I filled out a ticket already and it didn't work furthermore they need to fix the issue and stop asking me to take troubleshooting steps, I didn't make the game they did so stop asking me to fix what I didn't create 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]