2K Games, Inc.

While we understand the customers frustration, 2K has no ability to access the Steam login systemSteam is a completely separate corporation, and the customer will have to contact them for a resolution concerning their password issue

We invite the customer to open a ticket with us through our support system at: ***Please note that we are receiving a higher than volume of fraudulent claims for VC recentlyCustomers should be aware that all submissions are thoroughly investigated, and attempting to defraud 2K
Support for Virtual Currency will result in an in-game suspension or ban.Thank you. -2KC

Thank you for reaching out to us, our team is aware of this issue and is working to fix it as soon as possible. Thank you

From: *** *** Sent: Friday, February 10, 5:PMSubject: RE: Revdex.com complaint ID# ***
Hi ***,
To the best of my knowledge, the team was able to address the vast majority of connection complaints for Evolve prior to this date, and the number of reports we received has dropped off dramaticallyHowever, we are working with customers one-on-one and escalating to the team any lingering/continuing reports we receive
I hope this information helps
***

Initial Business Response /* (1000, 7, 2015/08/07) */
We reached out to this customer via our ticketing system and informed them that our development team recently deployed a patch for their issueWe believe that this issue is currently resolved as there was no further communication after our last
reply from Customer Support was sent
Initial Consumer Rebuttal /* (2000, 9, 2015/08/11) */
8-10-
Sent via email:
***
Yeah, they fixed the game

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I have opened a ticket recently when the last pink diamond came out and the app said the card was accepted but I never got anyThe support team believes it was a Server error and never gave me my cardThings going on with your server should not punish the community for something that's not their faultAlso, my connection is perfectly fine, don't ever blaim the consumer for your defective serversFor example, I played a friend and he got lagged out and you all gave me a loss for him lagging outHow is something like that my faultI want my card or I'm not purchasing another 2k game againP.S I was not the only person who didn't recieve their card because of your servers.Sincerely,*** ***

Complaint: ***I am rejecting this response because: on this particular leaderboard In question, eighth place is occupied by a player with a record of 0-0- If you do not have the ability to edit your in game records how may I ask did this occur Furthermore, how would you possibly be able to manage your community without this capability?
if by saying "we doIt have the ability to edit in game records" you mean your department I am asking you now to escalate this to a department with the ability to assist me If you are saying 2k and its affiliates are not able to edit in game records I am calling it lack of training or customer service My tech background tells me this is a table of numbers in a more or less simple database Someone with access could simply search and correct the issue If you do not have access please get me to someone that does Please don't simply not try.Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Since we do not store your files or have access to your consoles HDD or the consoles Cloud service to restore, delete, or monitor files we do not offer VC for missing or deleted files. Thank you

Complaint: ***I am rejecting this response because:
What compensation? As listed in the email response from 2k support you already said I was getting reimbursed for my vc! I bought 900k vc! It takes 200k vc to rep my player up to an you guys gave me back million vc which means you only gave me 100k vc which isn't close to enough to get my player to where its supposed to beWhy are you robbing people? Why would you treat a customer who pre ordered your game for years and spent over dollars for a video game only to get his player erased after standing in line for hours? When did you guys stop caring completely about the consumer? How can I be compensated for my pre order that I couldn't play until a week after release and the player my son and I played days straight to get to an overall? The youtubers you sponsored got they're players back! Why can't me as a consumer get mine back? You have went from a great game and company to a money hungry cash grabbing game! I have been extremely loyal and basically what you are telling me is, yes you paid way to much for the game but since we have your money and gave you back your vc that you paid for that you giving me my player back was a LIE! So when were you gonna tell the 2k community that they are SOL? Noone told me that you guys changed your mind! Read the attached emailYou guys said make a place holder account and then you will clone it also I will be getting my vc backOk, I got my vc back but where is my player? I have nothing to do with anyone else? I have been more than understanding and patient! I want my player back or for you to take the new player I created and got back to an overall bumped to where he should be a and up! That's the least you could do!
Sincerely,*** ***

We completely understand the customers frustrationThis was an unforeseen issue and we are working as quickly as we possibly can to address everyones Support ticket
No one will be left hanging; We sincerely appreciate your patience in this matter
Thank you,

Customers issue is being addressed in the open ticket with 2K Support
Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/11/03) */
We believe that this issue is currently resolvedWe reached out to the customer and worked with them resolve any outstanding issue listed in the internal ticket

Once again, we will be happy to assist the customer with the issue they're experiencing; However, we do need them to assist by performing the troubleshooting and supplying the necessary video
Thank you

Complaint: ***I am rejecting this response because: I would like to be unbanned by the company, I know that what I did was wrong and I didn't really have a choice after I did it because after I made the report, I went to Twitter and saw that 2k support had made a tweet saying that anyone who did the report would get consequences, I realise that what I did was wrong and that I couldn't ever turn back after I saw that Twitter postPlease can the suspension be lifted so I can play with my friends again, thank you for your time.Sincerely,*** ***

Complaint: ***I am rejecting this response because: The courtesy pack they awarded me is no where near the value of the card I lostThere are reports all over reddit and other fan sites with similar issues and similar responses from this developerI will only accept replacement of the card in my collection or a full refund of all the virtual currency I have spent.Sincerely,*** ***

We continue our assistance to this customer and will update their support request as wellWe believe that we'll be able to come to a satisfactory resolution for their problem shortly

While we definitely hate to hear that a customers account was compromised, since the account in question is not 2K related (it will be either the PlayStation or Microsoft account) we cannot be responsible for losses Please refer to the EULA for any further inquiries