2K Games, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/05/29) */
We believe that this issue is currently resolved. We reached out to the customer and worked with them to issue the correct amount of VC to their account.

Initial Business Response /* (1000, 5, 2015/12/15) */
We have reached out to this customer regarding the reported issue and encouraged them to respond to our correspondence. We are more than happy and willing to investigate the issue We are more than happy and willing to investigate the issue once...

they respond to the ticket.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already filled out a ticket and they lied and said only certain players were offered it.
Final Business Response /* (4000, 9, 2015/12/21) */
We are sorry to hear that this customer found themselves having issues with NBA2K16. Unfortunately we will not be able to grant the customer a reward based on an outcome of the event to which they never received. Henceforth, as the customer never received the reward in question, we will not be able to give back said reward to which the customer did not own to begin with.
Final Consumer Response /* (4200, 11, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not recieve my award and because I did not, I do not own it and will not receive it. That makes no sense.
Complaint Response Date bumped because: Holiday

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12009714, and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11753204, and find that this resolution is satisfactory to me. Sincerely, David Paul

Initial Business Response /* (1000, 5, 2015/04/21) */
Our records indicate that we reached out to this customer to work through the installation issues he experienced. However, we did not hear back after our communication on March 27. While we are not able to provide a refund, it appears that the...

company that sold the copy of the game to this customer did issue a full refund. As such, we believe the issue is now resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2K sports did not contact me at all. I did not receive a phone call, email, or text message. Their customer service department is non-existent. I do not have solution that would satisfy me.
Final Business Response /* (4000, 9, 2015/04/23) */
It seems like there may be some communication issue that took place, and we regret any frustration that has taken place. Our records show that we were in touch with a customer whose information and complaint, matches most details with what's been provided in this complaint, but was sent via a different email address. We'd be happy to provide further troubleshooting to the email address provided in this case, if the customer still has a copy of the game. However, since the retailer provided a refund, it appears that the issue is closed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/23) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information if they choose to.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
They have never responded to me about this problem I ask them and they just tell me something about another problem I have, I no they decreased the % chance of pulling a good player and for some reason they lowered the price of the packs the carmelo was in or supposivly in last week and my guess is because they got caught in there lie and don't want to own up I no they never will and this will never get resolved just because the simple fact they don't want this information out there
Final Consumer Response /* (3000, 18, 2015/12/22) */
Well they are at it again on thanksgiving the scammed everyone saying players were in packs, they were suppose to be at 10 and werent till about 2 and everyone called them out on it they ignored it but kept the packs out till Sunday when they are usually gone on Friday, and then today they are gale advertising packs saying you get a special card in a pack when you dont and it's all over twitter, and regarding the emails they kept saying I wasn't responding and had so many days to respond and I was and they closed my tickets without even really helping me I belive all this is cause I contacted you guys and they got caught
Final Business Response /* (4000, 21, 2016/01/08) */
We believe that this issue is currently resolved. While we will not be able to give the exact card indicated within the case and ticket due to the complexity of how the reward itself is retained, a comparable compensation has been offered.

Unfortunately, it is not possible to reset in-game records.
We apologize that you felt that we were using the infractions comparatively, we just wanted to make sure you were informed as to the possible outcome of infringing upon the EULA and ToS that you agreed to.
I do understand that...

encountering cheaters is a less than ideal situation; However, please be assured that, when we have proof, those individuals are dealt with accordingly.
 
While I am sorry that we could not give you the outcome that you were seeking, I do appreciate your understanding.
 
Best regards

Initial Business Response /* (1000, 5, 2015/11/05) */
We have reached out to this customer via our ticketing system to start a dialog and address their issue. We are in the process of working with them to resolve this issue at this moment.

Complaint: [redacted]
I am rejecting this response because:Please just tell me when I will be unbanned or unban me early I bought to to much vc to be banned like this
Sincerely,
[redacted]

The attribute selection is based on Archetype. This is to keep the game as true to life as possible, and is working as designed.
 
Regards.

Complaint: [redacted]I am rejecting this response because: I still have not received an email or call notifying me how I will receive my VC that was not given during 2k16 for my 2k17 purchase. I have asked to receive it for my 2k17 account due to not playing 2k16 anymore but haven't received a response.Sincerely,[redacted]

As we clearly explained to the customer in their ticket [redacted], they have been suspended for 14 days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or...

post any material that is knowingly false (You can find more information  at: [redacted]It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *

We completely understand the customer's frustration. This was an unforeseen issue, and we are working as quickly as possible to address our players' support requests. For this particular complaint, we believe the customer's issue has been addressed, and that adequate compensation was provided. The...

customer was informed of this compensation applied to their account. The customer has since resolved the ticket.

Complaint: [redacted]I am rejecting this response because:I provided proof of missing vc from my account and I guess they decided not to look, I am going to send all the pictures I sent to them and what they said and they got all professional when I contacted you so thank you and I hope they are still able to help me I believe I shouldn't of been banned or temporarily banned for making false claims about vc when I provided proof. They basically took my money and didn't receive what I was told and they said when they checked there database of me purchasing vc they couldn't find anything,but I didn't purchase the vc off 2k I purchased it off on the play station app and as I stated I was out of town at the time and they gave me the most bogus answer saying it was in there 
 
 
 
 
 
 
 
Sincerely,[redacted]

Complaint[redacted]
I am rejecting this response because: I understand how you do not wish to lift the ban. But I know this has been done in wrong. I have not done anything against the EULA and I asked for you to unban my accounts. It is insane to me that I am not able to get my accounts unbanned and you have no proof to me breaking the bans and if you do I would like to see them. Please look closely to the bans. I am a streamer of the game on Twitch.tv and I feel like I am being targeted because of that. I know I have done nothing wrong and I feel 2K as a company is not putting forth any effort to unban my accounts. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/10) */
We have reached out to this customer to offer our assistance regarding the reported issue. Our agents are in constant contact with this customer and we are looking forward to getting this resolved with the customer.

Initial Business Response /* (1000, 5, 2015/10/07) */
We currently are reaching out to the customer to try and get a better picture and more information regarding their in-game purchase in the hopes of getting this issue resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Due to the fact I have had to have this escalated higher and higher through their support reps and their final response to me resolved it, this has been a big joke for them, 1 day after providing once again new information I got a response stating that we've not heard from you we will consider the case closed.
Final Business Response /* (4000, 9, 2015/10/13) */
We have reached out to this customer to offer our assistance regarding the reported issue. We are still awaiting some additional information from the customer.

Complaint: 1[redacted]I am rejecting this response because: 1. The company is clearly lying about everything they said in the response 2. They never responded once I submitted a support ticket 3. By banning me they've taken $200 and that is unacceptable.Sincerely,[redacted]