Was given wrong flight time and therefore we miss our 2nd flight and had to rent car to drive the rest of the way home When we booked our trip for Cozumel, we were given the flight information highlighted below and based on that, we booked flights from/to CVGHowever, we were never told...and I mean never told that this was actually the boarding time and not the departure timeIn my experience, when booking, you are given the departure time, hence why you should arrive at airport hours earlyTherefore, we ended up missing our return flight to CVG and had to rent a car and spend the next hours and minutes driving home, which caused us not to get home until 3:15am And due to arriving home in middle of night, missed a couple of hours of work We tried having Delta change our flight, but there was absolutely nothing availableNor were there any flights going to other surrounding cities such as Dayton, Columbus, Lexington, or Louisville, which left us no choice but to dr
Vacation Express misrepresented and over sold a vacation package at Memories Splash in Punta Cana, putting my family in a hostile and dangerous situation Let me first start by saying that this was our third trip with Vacation Express We enjoyed our first 2, and recommended this company to countless others Unfortunately, now I am finding out that if something goes wrong, this company will do little to help you We have had more than a month's worth of correspondence with Vacation Express and we were offered a $voucher toward another trip, which we denied I am reaching out to the Revdex.com in hopes another family will not be put in this unfortunate situation and to recoup some of our money Let me begin with our reservation that clearly states we paid for a 'Premium Room? *with [redacted] an upgrade We did in fact get a premium room, but were denied an upgrade, despite having the paperwork showing it was part of our nearly $package The front desk tried to assure us th
After sustaining an injury at the hotel we were staying at, I was threatened by hotel management and left Dominic Republic under duress the next day My wife, [redacted] , and I arrived at your Be Live resort on June 11, 2018, in Punta Cana Dominican Republic, from the Punta Cana airport at 2:PMAfter checking in and being given room # [redacted] , we had dinner at the buffet and then decided to swim in the pool just outside our room in the eveningOur booking number is When we got out of the pool we went to return to our room through the outside patio doorAs soon as I stepped onto the tile patio area I slipped on the slick tile causing cuts on my left foot and pain in my left knee [redacted] cleaned the cuts on my foot and applied medication with supplies we brought with usShe also retrieved ice for my kneeWhile I laid I the bed with the ice on my knee, we decided that it would be best to notify the staff of the incident since we were supposed to be going on the Saona Is
I made an online reservation and found the EXACT same itinerary days later for $ (40%) lessRepeated calls to supervisors not returned On October 3rd I made a reservation using booking # [redacted] I was given flight options based only on American AirlinesDays later when on the site an entirely different airline (interjet) was offered for the same itinerary & acommodations for $less (40% of what paid)I was still within my cancel period with website so called to cancel & rebook with new airline at lower priceI was informed by operator [redacted] that a supervisor was not available at the time & that I should send an email & someone would respond that dayToday is now Monday and I still have not heard backI am on hold with company as we speak again for over an hour being told a supervisor will not come to the phoneI am out of my cancellation period and the lower priced flights are no longer availableAs a travel agency this company did NOT act in my best interest
My family decided to use Vacation Express to assist with our annual family vacation This experience has been difficult, misleading and exhausting For the past plus years our family has taken vacations togetherAs our family has grown over the years we have recently begun to use travel agencies to assist with the planning and travel arrangementsThis year we used Vacation Express Unfortunately, this year's planning has been difficult, misleading and exhausting There are several unresolved complaints with Vacation Express, however I would like to focus on two in particular: First, we requested adjoining rooms for two of the four families that were planning to attend this annual vacationOne family consisted of adults and teenagerThe second family consisted of adults and childrenThe first Representative from Vacation Express that we spoke with during the initial reservation process in February 2016, informed us that the total number of eight individuals co
We booked a vacation from Vacation Express which resulted in a health scare for my wife and a ruined trip We booked a vacation from Vacation Express which resulted in a health scare for my wife and a ruined tripThis resulted in us booking (on our own dime) return flights instead of being able to use the flights we already purchased The whole scenario could have been avoided if Vacation Express didn't sell such a lousy hotel It was dingy, dirty, and unsafe Why they would encourage guests to go here is beyond me Very disappointed and would not consider Vacation Express to be a trustworthy company Book through anyone else!
BUYER BEWARE..VERY POOR CUSTOMER SERVICE I would not book with this companyThis is my 2nd booking with this companyBoth have been nightmaresI just bought my daughter a trip through VE for herChristmas/Birthday and booked it four months agoI just got an email weeks ago stating that my trip was cancelled due to the Charter not being used anymore for the flight and that the money that I had applied would be refunded to my accountThey were not helpul in even trying to find a comparable tripRates have since went through the roof at this point as we would be leaving in three months so I am pretty much out of luck and NO assistance is being given to me to try to book a trip that would be comparable in priceI spoke with a "supervisor"by the name of Spencer Williams who was to help coordinate a solution and was very unprofessional..it's been a week and no return phone calls after messages to him so you can see how much their clients satisfaction meansYou, as a customer are just treated like garbageCustomer service is non existent and they could care less that you are unhappy and that is evident by how supervisor's treat their loyal customersMy daughters Christmas gift is ruinedI will be telling everyone I know of this experienceTake your money elsewhere!
Waited a week to post anything about this vacation company to give myself to calm down and do the research I should have done before booking with them Vacation Express is operated by SunWing using low cost chartersFirst, flight delays are not unusual They used charter companies that do not have a great track record which result in delays and lost vacation time My husband and I booked this vacation for our honeymoon One of the main reasons I went with this company was because of the short direct flight from Pittsburgh Airport to Freeport, Bahamas Wyndham Viva Fortuna Resort because my husband is not real comfortable with flying While waiting to board, my husband notices the Swift Air plane we were to board had something dripping out of the engine We watched while two men opened the engine cover and seemed to be checking for the problem One left and came back with containers of oil While this was going on we were told there would be a delay because the "customs paperwork was not correct"Hello! Your plane was obviously not operational and caused the delay The plane was obviously old (faded Swift Air paint) and had other visible signs that if it was not currently having problems, it recently had with hydraulic fluid stains on the tail When we boarded the plane there were numerous seats that would not stay in the upright position, the lap trays would not stay up, and luggage compartments that were difficult to close My sense of humor kicked in and I figured that I have to go sometime, at least my family would get the accident clause in my life insurance policy! We were suppose to be on the beach around noon, we finally got to pull up a lounge chair at 4: The flight was late but the organization at the hotel is just as bad We had to "pre-check in" in their "theater", which entails signing your contact, giving your credit card for incidentals During the checkin you are told that if you do not return your beach towels there will be a $a piece charge As soon as you are done there you are pounced upon by staff wanting to talk to you about membership to their resort I got away from her by telling her I was hot, tired, and angry...not now Our next stop was the guest services desk to make our reservations for dinner One person to serve the swarm of people that get off the planes together and descend on the resort You have to pick two of their three restaurants, you are not allowed to book a night at all three but no one could tell me why, "it's their policy", yet neither place was anywhere near full when we were there We had requested the Honeymoon Package upgrade which is suppose to give a better room and a champagne and cheese snack tray When we asked the girl had to run our proof of marriage to the front desk, she came back to tell us "you have a nice room" Never saw the champagne or snacks When all of the was done, we could then check-in, back at the theater where we just leftYou are given two vouchers for beach towels when you arrive (remember the $fee mentioned above?) but they were out of towels when we got to the kiosk to exchange our voucher for our towels We were told to come back in the morning When we called to get extra room towels to compensate we were told they were out of towels because the resort was fully booked and there is only two towels allowed per room When you arrive in your room there is one bottle of water with a sign on it that if you want more you can buy them in the gift shop Wait, isn't this an all-inclusive trip! The resort frequently "ran out" of things but we noticed that it seems more like they ration and when it's gone for the day, it will miraculously appear if you push gently They have fantastic staff, but notice they work extremely long hours and have to contend with the clients frustrations often If this had been my first all-inclusive I would not have known that the issues do not usually happen like they did with this one So now for the trip home The same plane with the same issues but it did take off early!! When we landed in Pittsburgh it started to storm and the ramp workers were not allowed to unload the planes right away After an hour we were told that the ramps were open and our luggage would be out soon After another hour we and our fellow passengers were trying to find someone to help us find our luggage which had never come out Another hour of waiting, following Trego/Dugan employee's arround (the company that staffs the ramp and airline staff) and the Allegheny County police getting involved (thank you Officer Jones) we finally got our luggage Three hours late! You get what you pay for is exactly right with the companies involved with providing this service and no one at any of the companies seems to care I would have given this a zero rating but it wasn't an option
I was told misadvised about trip insurance I was advised upon booking I could add trip insurance at $per passenger within weeksI called days later and I was advised that I couod no longer add $41/insurance I was required to purchase insurance at $per person(Making my insurance for people go up over $300) I do not have the money to pay this in the next days required so I am no unabke to insure my $vacation due to information
"You should have read the fine print" - Monique, Supervisor from Vacation Express hours before I trip departed, Vacation Express alerts us that the hotel is over booked and that they don't have a room for usOver hours on the phone, most of it on hold, only to find out that we either pay $more, or they'll give us our money backThe most horrific customer service experience I've ever had in my lifeIf Comcast had a travel agency, this would be it Please learn from our mistake and do not risk losing your entire vacation time to this unprofessional, sad excuse for a travel agency
I added a child to my booking on 2/and 2/i called vacation express letting them know she passed [redacted] they said they couldn't give me no refund I book a trip first time traveling for myself daughter and cousin my child friend had intention on goingShe was added to my booking on 2/i [redacted] her 2/my trip was for June 29/she was invoke in a fatal accident within days of me adding her to bookingI contact vacation express immediately which was on 2/28/so they can take her off and give me refundThey told me I will just have a credit in the deceased person nameI ask how can a deceased person use a credit they said it nothing they could doI called my bank and let gen no what happen hey said they would approve my claim somehow I get a charge backThey didn't approve my claimI contacted the airline they said they would give me a refund but it will go the vacation expressThey told me they need death certificate I said I'm not the parent I have an obituary sh
My boyfriend and I purchased a vacation package to Aruba through vacation express we purchased what it was described to us and in the website as the junior suit ocean viewWhen we inquired about the room we were selecting the website pictures as well as the descriptions read to us, was the description of what here at the resort in Aruba is a villa categoryThe company is doing advertisingThey are using villas discretion's and pictures to sell them as junior suitsWe had to pay an additional $Dollars in order to finally get into the room that was in the description as well as I the website under a junior suit Product_Or_Service: Vacation package Order_Number: Booking numberXXXXXX
The Hotel was not as advertised, made calls to agency to request new hotel, I was told that they will call me back no one ever did My family and I including children arrived at the hotel on 6/15/The hotel advertise by agency was not what they promisedthe rooms were dirty, smelled of mold, the toilets were not working, the sheets were dirty , no towels, I called to agency to request a new hotel spoke to agents they both told me someone was going to call me back the next to change hotels, one one ever did my daughter suffers from asthma and I was very worry for her health due to the mold in the room, I explained this to the agency they did nothing, my family was force to stay in the hotel with horrible service and facilities
Beware of Vacation Express on Groupon that is using Swift Airlines!!! The bad reviews are True!!! They charter the plane and aircrew through Swift Air, so those nice people on the plane can't help you in anyway, because they don't work for Vacation Express! Our flight to Punta Cana was delayed over two hours, due to check in being so slowThey had people working for Vacation Express to get everyone's bags checked inWe had printed our boarding pass at home, so we know our seatsThey printed new ones with different seats but told us to sit wherever! We were suppose to arrive by 3:p.m., we landed at 5:p.mso our first day was wasted Our hotel was Vista SolThe reviews didn't lieEverything bad that is written out there is true The spa was wonderful The food is terribleThe only okay meal was breakfast, they have chiefs making omelets The restaurants that say they require reservations don't! The Mexican Restaurant has decent fajitas There is no room service
I was unable to make my trip in August due to my car breaking down on the way to the Airport They haven't responded a month later after emails I called the morning of the trip when it happened and they were not open at am I contacted them again by phone when I was finally able to get home (due to financial stress, my cell phone had been shut-off during the day period) and they said "Nope, you didn't call before now" So I have emailed them twice with no response 2/29/CAPITAL ONE ONLINE PYMT AuthDate 27-F EB Payment ...9926-$ That is 1/of the payment Reservation # [redacted]
Customer service with this travel organization is sorely lacking When our flight landed in Cancun we followed the instructions on our travel documents to secure transportation to reach our final destination at Cozumel Unfortunately the vendor providing shuttle did not have our name on a list and referred us to another vendor who also had no knowledge of our travel After a great deal of conversation and several phone calls our transportation issue was resolved with the third party provider We contacted Vacation Express about our concern for return transportation when the vendor failed to provide us the needed documents at the initial time of contact This not only consumed a lot of time, and international calling minutes, but also caused us to cancel several of our plans during the vacation as we waited for the calls and documents at appointed times to no avail Although this was very stressful and ruined much of our vacation I was more dissatisfied by their response to our complaint Repeatedly Vacation Express passed the blame not only the vendors but also to US Imagine that! It was our fault Our contract was with Vacation Express and we relied on them for each component - flight, shuttle, taxi, ferry and resort For this reason I hold them accountable We finally resolved the transportation issue for return on our own when we contacted the vendor directly so the issue was clearly not with the transportation company but with Vacation Express I've never experienced such lack of ownership of responsibility We were belittled in the process This customer service is NOT acceptable I will continue my pursuit of an apology with the company though their escalation process states it may take days for a response Again, this is NOT customer service I want potential customers to know the level of service they receive may underwhelm them even if the resort accommodations are great!
Refusal of refund after deceptive bait-and-switch pricing On Saturday October 22, 2016, I was redirected to the Vacation Express website after searching travel deals on Travel Zoo The travel deal I wanted to purchase was advertised on both sites as all-inclusive Jamaica hotel/resort with airfare included On the first page of redirection to Vacation Express, the deal stated round-trip airfare included When choosing the resort, at the top of that page (on the tab that was labeled "flight+hotel", other choices were "flights" and "hotels") was where you were to select your departing airport and airlineAll resorts listed stated "price per person includes airfare, taxes & fees" I selected a resort that was advertised as "$- price per person includes airfare, taxes & fees"This was for rooms selected and people per room On the next page it showed a total of $for "passengers" I completed my information and payment information, then all information for myself and
resort name - Emotions resort in Punta Cana From the beginning booking our vacation was a complete headache! However we were in desperate need of a vacation! We arrived to Punta Cana and checked into our roomAs I was unpacking all of our toiletry items into the bathroom; I heard a toilet flush and then all of a sudden I had a gush of water from the ceiling drop on my head! I am immediately went to the front desk asking to be relocated to a different roomThey acted like it wasn't a big deal and I had to beg for a new room and not just for maintenance to fix it! Once I got back to our room the smell in the bathroom was AWFUL!!!!! I ended up throwing away a toothbrush; hairbrush, eye cream($55) and a face sponge due to it coming in contact with the water that came from the ceiling The Resort moved us into a 'premium location? we were extremely thankful for this and proceeded to move our items to the new roomEven though I was going to have to go purchase a new toothbr
Terrible vacation We got back from [redacted] and in all honesty wish we would have just stayed homeFrom the time we left to the time we got home there was nothing but problemsAfter our delayed flight into [redacted] (was supposed to leave at 10amDidn't leave til 230pm) which we had to sit in a degree plane, we arrived at the hotel to two rude concierge that acted as if we were bothering them by checking inThen we went to the buffet after we got unpacked and the food was so terrible that we couldn't eat anything on our platesWe tried to leave two days after because it was so bad and they said it would be over $to get a flight homeWe didn't have that extra money to spend We hoped throughout the week it would get better but sadly it got worseWe couldn't get a dinner reservation until Thursday night ( got there Sunday) so we basically starved through the first days since the food was inedibleThe restaurants were just as bad.The liquor was not real liquor beca
This company is a complete joke and embarrassmentI booked a trip through Vacation Express for a Star all-inclusive resortI spent over half the trip with no running water and no working toiletsUnsanitary conditionsI've been trying to get a hold of a person to speak with to resolve this issueI get no where, its impossible to speak to a human that can do anythingAll they do is give you the run around and send automated e-mail responsesI spent almost 3k on this tripThe saddest part of all has been the non-existent customer service I have received after this tripI would never recommend this company to anyone! Ever! I don't know how they are still in business with so many unhappy clients Other travels on my trip that experienced the same exact conditions but went through a different Travel Company have been refunded long agoWhats the hold up with Vacation Express? I'm disgusted and dealing with Vacation Express has been a complete nightmareI've sent e-mails, letters, made phone calls and nothing! My next step is to take legal action!
Was given wrong flight time and therefore we miss our 2nd flight and had to rent car to drive the rest of the way home When we booked our trip for Cozumel, we were given the flight information highlighted below and based on that, we booked flights from/to CVGHowever, we were never told...and I mean never told that this was actually the boarding time and not the departure timeIn my experience, when booking, you are given the departure time, hence why you should arrive at airport hours earlyTherefore, we ended up missing our return flight to CVG and had to rent a car and spend the next hours and minutes driving home, which caused us not to get home until 3:15am And due to arriving home in middle of night, missed a couple of hours of work We tried having Delta change our flight, but there was absolutely nothing availableNor were there any flights going to other surrounding cities such as Dayton, Columbus, Lexington, or Louisville, which left us no choice but to dr
Vacation Express misrepresented and over sold a vacation package at Memories Splash in Punta Cana, putting my family in a hostile and dangerous situation Let me first start by saying that this was our third trip with Vacation Express We enjoyed our first 2, and recommended this company to countless others Unfortunately, now I am finding out that if something goes wrong, this company will do little to help you We have had more than a month's worth of correspondence with Vacation Express and we were offered a $voucher toward another trip, which we denied I am reaching out to the Revdex.com in hopes another family will not be put in this unfortunate situation and to recoup some of our money Let me begin with our reservation that clearly states we paid for a 'Premium Room? *with [redacted] an upgrade We did in fact get a premium room, but were denied an upgrade, despite having the paperwork showing it was part of our nearly $package The front desk tried to assure us th
After sustaining an injury at the hotel we were staying at, I was threatened by hotel management and left Dominic Republic under duress the next day My wife, [redacted] , and I arrived at your Be Live resort on June 11, 2018, in Punta Cana Dominican Republic, from the Punta Cana airport at 2:PMAfter checking in and being given room # [redacted] , we had dinner at the buffet and then decided to swim in the pool just outside our room in the eveningOur booking number is When we got out of the pool we went to return to our room through the outside patio doorAs soon as I stepped onto the tile patio area I slipped on the slick tile causing cuts on my left foot and pain in my left knee [redacted] cleaned the cuts on my foot and applied medication with supplies we brought with usShe also retrieved ice for my kneeWhile I laid I the bed with the ice on my knee, we decided that it would be best to notify the staff of the incident since we were supposed to be going on the Saona Is
I made an online reservation and found the EXACT same itinerary days later for $ (40%) lessRepeated calls to supervisors not returned On October 3rd I made a reservation using booking # [redacted] I was given flight options based only on American AirlinesDays later when on the site an entirely different airline (interjet) was offered for the same itinerary & acommodations for $less (40% of what paid)I was still within my cancel period with website so called to cancel & rebook with new airline at lower priceI was informed by operator [redacted] that a supervisor was not available at the time & that I should send an email & someone would respond that dayToday is now Monday and I still have not heard backI am on hold with company as we speak again for over an hour being told a supervisor will not come to the phoneI am out of my cancellation period and the lower priced flights are no longer availableAs a travel agency this company did NOT act in my best interest
My family decided to use Vacation Express to assist with our annual family vacation This experience has been difficult, misleading and exhausting For the past plus years our family has taken vacations togetherAs our family has grown over the years we have recently begun to use travel agencies to assist with the planning and travel arrangementsThis year we used Vacation Express Unfortunately, this year's planning has been difficult, misleading and exhausting There are several unresolved complaints with Vacation Express, however I would like to focus on two in particular: First, we requested adjoining rooms for two of the four families that were planning to attend this annual vacationOne family consisted of adults and teenagerThe second family consisted of adults and childrenThe first Representative from Vacation Express that we spoke with during the initial reservation process in February 2016, informed us that the total number of eight individuals co
We booked a vacation from Vacation Express which resulted in a health scare for my wife and a ruined trip We booked a vacation from Vacation Express which resulted in a health scare for my wife and a ruined tripThis resulted in us booking (on our own dime) return flights instead of being able to use the flights we already purchased The whole scenario could have been avoided if Vacation Express didn't sell such a lousy hotel It was dingy, dirty, and unsafe Why they would encourage guests to go here is beyond me Very disappointed and would not consider Vacation Express to be a trustworthy company Book through anyone else!
BUYER BEWARE..VERY POOR CUSTOMER SERVICE I would not book with this companyThis is my 2nd booking with this companyBoth have been nightmaresI just bought my daughter a trip through VE for herChristmas/Birthday and booked it four months agoI just got an email weeks ago stating that my trip was cancelled due to the Charter not being used anymore for the flight and that the money that I had applied would be refunded to my accountThey were not helpul in even trying to find a comparable tripRates have since went through the roof at this point as we would be leaving in three months so I am pretty much out of luck and NO assistance is being given to me to try to book a trip that would be comparable in priceI spoke with a "supervisor"by the name of Spencer Williams who was to help coordinate a solution and was very unprofessional..it's been a week and no return phone calls after messages to him so you can see how much their clients satisfaction meansYou, as a customer are just treated like garbageCustomer service is non existent and they could care less that you are unhappy and that is evident by how supervisor's treat their loyal customersMy daughters Christmas gift is ruinedI will be telling everyone I know of this experienceTake your money elsewhere!
Waited a week to post anything about this vacation company to give myself to calm down and do the research I should have done before booking with them Vacation Express is operated by SunWing using low cost chartersFirst, flight delays are not unusual They used charter companies that do not have a great track record which result in delays and lost vacation time My husband and I booked this vacation for our honeymoon One of the main reasons I went with this company was because of the short direct flight from Pittsburgh Airport to Freeport, Bahamas Wyndham Viva Fortuna Resort because my husband is not real comfortable with flying While waiting to board, my husband notices the Swift Air plane we were to board had something dripping out of the engine We watched while two men opened the engine cover and seemed to be checking for the problem One left and came back with containers of oil While this was going on we were told there would be a delay because the "customs paperwork was not correct"Hello! Your plane was obviously not operational and caused the delay The plane was obviously old (faded Swift Air paint) and had other visible signs that if it was not currently having problems, it recently had with hydraulic fluid stains on the tail When we boarded the plane there were numerous seats that would not stay in the upright position, the lap trays would not stay up, and luggage compartments that were difficult to close My sense of humor kicked in and I figured that I have to go sometime, at least my family would get the accident clause in my life insurance policy! We were suppose to be on the beach around noon, we finally got to pull up a lounge chair at 4: The flight was late but the organization at the hotel is just as bad We had to "pre-check in" in their "theater", which entails signing your contact, giving your credit card for incidentals During the checkin you are told that if you do not return your beach towels there will be a $a piece charge As soon as you are done there you are pounced upon by staff wanting to talk to you about membership to their resort I got away from her by telling her I was hot, tired, and angry...not now Our next stop was the guest services desk to make our reservations for dinner One person to serve the swarm of people that get off the planes together and descend on the resort You have to pick two of their three restaurants, you are not allowed to book a night at all three but no one could tell me why, "it's their policy", yet neither place was anywhere near full when we were there We had requested the Honeymoon Package upgrade which is suppose to give a better room and a champagne and cheese snack tray When we asked the girl had to run our proof of marriage to the front desk, she came back to tell us "you have a nice room" Never saw the champagne or snacks When all of the was done, we could then check-in, back at the theater where we just leftYou are given two vouchers for beach towels when you arrive (remember the $fee mentioned above?) but they were out of towels when we got to the kiosk to exchange our voucher for our towels We were told to come back in the morning When we called to get extra room towels to compensate we were told they were out of towels because the resort was fully booked and there is only two towels allowed per room When you arrive in your room there is one bottle of water with a sign on it that if you want more you can buy them in the gift shop Wait, isn't this an all-inclusive trip! The resort frequently "ran out" of things but we noticed that it seems more like they ration and when it's gone for the day, it will miraculously appear if you push gently They have fantastic staff, but notice they work extremely long hours and have to contend with the clients frustrations often If this had been my first all-inclusive I would not have known that the issues do not usually happen like they did with this one So now for the trip home The same plane with the same issues but it did take off early!! When we landed in Pittsburgh it started to storm and the ramp workers were not allowed to unload the planes right away After an hour we were told that the ramps were open and our luggage would be out soon After another hour we and our fellow passengers were trying to find someone to help us find our luggage which had never come out Another hour of waiting, following Trego/Dugan employee's arround (the company that staffs the ramp and airline staff) and the Allegheny County police getting involved (thank you Officer Jones) we finally got our luggage Three hours late! You get what you pay for is exactly right with the companies involved with providing this service and no one at any of the companies seems to care I would have given this a zero rating but it wasn't an option
I was told misadvised about trip insurance I was advised upon booking I could add trip insurance at $per passenger within weeksI called days later and I was advised that I couod no longer add $41/insurance I was required to purchase insurance at $per person(Making my insurance for people go up over $300) I do not have the money to pay this in the next days required so I am no unabke to insure my $vacation due to information
"You should have read the fine print" - Monique, Supervisor from Vacation Express hours before I trip departed, Vacation Express alerts us that the hotel is over booked and that they don't have a room for usOver hours on the phone, most of it on hold, only to find out that we either pay $more, or they'll give us our money backThe most horrific customer service experience I've ever had in my lifeIf Comcast had a travel agency, this would be it Please learn from our mistake and do not risk losing your entire vacation time to this unprofessional, sad excuse for a travel agency
I added a child to my booking on 2/and 2/i called vacation express letting them know she passed [redacted] they said they couldn't give me no refund I book a trip first time traveling for myself daughter and cousin my child friend had intention on goingShe was added to my booking on 2/i [redacted] her 2/my trip was for June 29/she was invoke in a fatal accident within days of me adding her to bookingI contact vacation express immediately which was on 2/28/so they can take her off and give me refundThey told me I will just have a credit in the deceased person nameI ask how can a deceased person use a credit they said it nothing they could doI called my bank and let gen no what happen hey said they would approve my claim somehow I get a charge backThey didn't approve my claimI contacted the airline they said they would give me a refund but it will go the vacation expressThey told me they need death certificate I said I'm not the parent I have an obituary sh
My boyfriend and I purchased a vacation package to Aruba through vacation express we purchased what it was described to us and in the website as the junior suit ocean viewWhen we inquired about the room we were selecting the website pictures as well as the descriptions read to us, was the description of what here at the resort in Aruba is a villa categoryThe company is doing advertisingThey are using villas discretion's and pictures to sell them as junior suitsWe had to pay an additional $Dollars in order to finally get into the room that was in the description as well as I the website under a junior suit Product_Or_Service: Vacation package Order_Number: Booking numberXXXXXX
The Hotel was not as advertised, made calls to agency to request new hotel, I was told that they will call me back no one ever did My family and I including children arrived at the hotel on 6/15/The hotel advertise by agency was not what they promisedthe rooms were dirty, smelled of mold, the toilets were not working, the sheets were dirty , no towels, I called to agency to request a new hotel spoke to agents they both told me someone was going to call me back the next to change hotels, one one ever did my daughter suffers from asthma and I was very worry for her health due to the mold in the room, I explained this to the agency they did nothing, my family was force to stay in the hotel with horrible service and facilities
Beware of Vacation Express on Groupon that is using Swift Airlines!!! The bad reviews are True!!! They charter the plane and aircrew through Swift Air, so those nice people on the plane can't help you in anyway, because they don't work for Vacation Express! Our flight to Punta Cana was delayed over two hours, due to check in being so slowThey had people working for Vacation Express to get everyone's bags checked inWe had printed our boarding pass at home, so we know our seatsThey printed new ones with different seats but told us to sit wherever! We were suppose to arrive by 3:p.m., we landed at 5:p.mso our first day was wasted Our hotel was Vista SolThe reviews didn't lieEverything bad that is written out there is true The spa was wonderful The food is terribleThe only okay meal was breakfast, they have chiefs making omelets The restaurants that say they require reservations don't! The Mexican Restaurant has decent fajitas There is no room service
I was unable to make my trip in August due to my car breaking down on the way to the Airport They haven't responded a month later after emails I called the morning of the trip when it happened and they were not open at am I contacted them again by phone when I was finally able to get home (due to financial stress, my cell phone had been shut-off during the day period) and they said "Nope, you didn't call before now" So I have emailed them twice with no response 2/29/CAPITAL ONE ONLINE PYMT AuthDate 27-F EB Payment ...9926-$ That is 1/of the payment Reservation # [redacted]
Customer service with this travel organization is sorely lacking When our flight landed in Cancun we followed the instructions on our travel documents to secure transportation to reach our final destination at Cozumel Unfortunately the vendor providing shuttle did not have our name on a list and referred us to another vendor who also had no knowledge of our travel After a great deal of conversation and several phone calls our transportation issue was resolved with the third party provider We contacted Vacation Express about our concern for return transportation when the vendor failed to provide us the needed documents at the initial time of contact This not only consumed a lot of time, and international calling minutes, but also caused us to cancel several of our plans during the vacation as we waited for the calls and documents at appointed times to no avail Although this was very stressful and ruined much of our vacation I was more dissatisfied by their response to our complaint Repeatedly Vacation Express passed the blame not only the vendors but also to US Imagine that! It was our fault Our contract was with Vacation Express and we relied on them for each component - flight, shuttle, taxi, ferry and resort For this reason I hold them accountable We finally resolved the transportation issue for return on our own when we contacted the vendor directly so the issue was clearly not with the transportation company but with Vacation Express I've never experienced such lack of ownership of responsibility We were belittled in the process This customer service is NOT acceptable I will continue my pursuit of an apology with the company though their escalation process states it may take days for a response Again, this is NOT customer service I want potential customers to know the level of service they receive may underwhelm them even if the resort accommodations are great!
Refusal of refund after deceptive bait-and-switch pricing On Saturday October 22, 2016, I was redirected to the Vacation Express website after searching travel deals on Travel Zoo The travel deal I wanted to purchase was advertised on both sites as all-inclusive Jamaica hotel/resort with airfare included On the first page of redirection to Vacation Express, the deal stated round-trip airfare included When choosing the resort, at the top of that page (on the tab that was labeled "flight+hotel", other choices were "flights" and "hotels") was where you were to select your departing airport and airlineAll resorts listed stated "price per person includes airfare, taxes & fees" I selected a resort that was advertised as "$- price per person includes airfare, taxes & fees"This was for rooms selected and people per room On the next page it showed a total of $for "passengers" I completed my information and payment information, then all information for myself and
resort name - Emotions resort in Punta Cana From the beginning booking our vacation was a complete headache! However we were in desperate need of a vacation! We arrived to Punta Cana and checked into our roomAs I was unpacking all of our toiletry items into the bathroom; I heard a toilet flush and then all of a sudden I had a gush of water from the ceiling drop on my head! I am immediately went to the front desk asking to be relocated to a different roomThey acted like it wasn't a big deal and I had to beg for a new room and not just for maintenance to fix it! Once I got back to our room the smell in the bathroom was AWFUL!!!!! I ended up throwing away a toothbrush; hairbrush, eye cream($55) and a face sponge due to it coming in contact with the water that came from the ceiling The Resort moved us into a 'premium location? we were extremely thankful for this and proceeded to move our items to the new roomEven though I was going to have to go purchase a new toothbr
Terrible vacation We got back from [redacted] and in all honesty wish we would have just stayed homeFrom the time we left to the time we got home there was nothing but problemsAfter our delayed flight into [redacted] (was supposed to leave at 10amDidn't leave til 230pm) which we had to sit in a degree plane, we arrived at the hotel to two rude concierge that acted as if we were bothering them by checking inThen we went to the buffet after we got unpacked and the food was so terrible that we couldn't eat anything on our platesWe tried to leave two days after because it was so bad and they said it would be over $to get a flight homeWe didn't have that extra money to spend We hoped throughout the week it would get better but sadly it got worseWe couldn't get a dinner reservation until Thursday night ( got there Sunday) so we basically starved through the first days since the food was inedibleThe restaurants were just as bad.The liquor was not real liquor beca
This company is a complete joke and embarrassmentI booked a trip through Vacation Express for a Star all-inclusive resortI spent over half the trip with no running water and no working toiletsUnsanitary conditionsI've been trying to get a hold of a person to speak with to resolve this issueI get no where, its impossible to speak to a human that can do anythingAll they do is give you the run around and send automated e-mail responsesI spent almost 3k on this tripThe saddest part of all has been the non-existent customer service I have received after this tripI would never recommend this company to anyone! Ever! I don't know how they are still in business with so many unhappy clients Other travels on my trip that experienced the same exact conditions but went through a different Travel Company have been refunded long agoWhats the hold up with Vacation Express? I'm disgusted and dealing with Vacation Express has been a complete nightmareI've sent e-mails, letters, made phone calls and nothing! My next step is to take legal action!