Add $extra to my fully paid invoice for no reason and nobody wants to take care of that, regarding booking number #***
I booked a trip (#***) for people and paid in full for the invoice of $on Apr The travel agent also called me t confirm thisHowever, I got another invoice of $There is a $increase for "Tax & Fee" line item so it's $extraNow I have $extra over my original invoice for no reason
I also called the service line ***, but they only take new reservations and transfer to a waiting line whenever they hear it's an existed one
Customer service with this travel organization is sorely lacking When our flight landed in Cancun we followed the instructions on our travel documents to secure transportation to reach our final destination at Cozumel Unfortunately the vendor providing shuttle did not have our name on a list and referred us to another vendor who also had no knowledge of our travel After a great deal of conversation and several phone calls our transportation issue was resolved with the third party provider We contacted Vacation Express about our concern for return transportation when the vendor failed to provide us the needed documents at the initial time of contact This not only consumed a lot of time, and international calling minutes, but also caused us to cancel several of our plans during the vacation as we waited for the calls and documents at appointed times to no avail
Although this was very stressful and ruined much of our vacation I was more dissatisfied by their response to our complaint Repeatedly Vacation Express passed the blame not only the vendors but also to US Imagine that! It was our fault Our contract was with Vacation Express and we relied on them for each component - flight, shuttle, taxi, ferry and resort For this reason I hold them accountable We finally resolved the transportation issue for return on our own when we contacted the vendor directly so the issue was clearly not with the transportation company but with Vacation Express
I've never experienced such lack of ownership of responsibility We were belittled in the process This customer service is NOT acceptable I will continue my pursuit of an apology with the company though their escalation process states it may take days for a response Again, this is NOT customer service I want potential customers to know the level of service they receive may underwhelm them even if the resort accommodations are great!
I was spoke with *** *** on September 21st and multiple times prior to cancel my trip as I am pregnant and the Dominican Republic has vika ad was hit by two hurricanes one right before my trip and one that was hitting during my trip so it was not safe to travel and all doctors advise against traveling to countries that have a CDC Zika warningThe airline gave me a credit because of thisI called Vacation Express and talked to *** *** multiple times to get my land portion credited for a future tripOn September he said he had contacted the hotel and was working with them on giving me a hotel credit, he said he was waiting to hear from them and that if they couldn't do a hotel credit I would be receiving a voucher from vacation express for my land portionHe said he would let me know and call me back but I never got a call back and it's been over two weeksNow vacation express is claiming they can't see any notes of this and are saying that I now have to contact
My girlfriend and I purchased a trip through Groupon for a vacation express trip last MayMy girlfriend was diagnosed with cancer and had surgery to remove a tumor and the doctor recommended we do not travel out of the country due to the Zika virus scare so we cancelled our tripUnfortunately this unethical company did not honor our cancellation and proceeded to recommend to my girlfriend to dispute the charge ( which, again was purchased through Groupon)I called vacation express and spoke to a man in the customer who was extremely rude and began to raise his voice at meWhen I requested to speak to a supervisor, he hung up on meI would never again use this company to plan a vacationZero compassion for cancer victims and did not even offer a credit
Poor customer service/communication with Vacation Express and Swift Airlines
First of all let me start by saying, this is my first time booking with Vacation ExpressThe process to book the trip was great! I had no problems with booking, questions or concerns in the beginning of the process, however, that quickly changed the day of departure for my tripOn July 5,2018, I left for DR from Atlanta, GA, the flight through Swift Air was scheduled to leave at am, however, it did not leave until shortly after noon due to a delayI was at the airport at am as instructed due to an international flightWhile the flight was delayed, I did receive an email with an update during this timeI would like to say when arriving to the airport there were no signs from Vacation Express or Swift Air to determine the location of check in for the flightSo that was a struggle
On July 9, 2018, I prepared to return from DR to Atlanta, GA, the flight was through Swift Air was scheduled to leave a
I booked a vacation directly with Vacation express 12/29/and have unable to get a refund for deposit placed
My trip was booked 12/29/via direct express customer service representive and deposit was placed online for passengersDue to an unforseen event I needed to cancel the reservation and understood that I would be able to recieve a refund as I was not notified that my hotel was one of the hotels which was non- refundable.I cancelled online on 1/21/and recieved an email from*** *** stating Dear ***,
Unable to get through to you on the phoneI see you want to cancel this bookingPlease acknowledge that you understand that the deposit of $will be forfeit.I then emailed her and stated "I am unaware of forfeiture of my deposit as it is ver unclear on website in stating some hotel cancellations Please attach said policy as to this booking being one of those included in policy" she responded Dear Ms***,
The following is a quote from the Terms and
Terrible vacation
We got back from *** and in all honesty wish we would have just stayed homeFrom the time we left to the time we got home there was nothing but problemsAfter our delayed flight into *** (was supposed to leave at 10amDidn't leave til 230pm) which we had to sit in a degree plane, we arrived at the hotel to two rude concierge that acted as if we were bothering them by checking inThen we went to the buffet after we got unpacked and the food was so terrible that we couldn't eat anything on our platesWe tried to leave two days after because it was so bad and they said it would be over $to get a flight homeWe didn't have that extra money to spend
We hoped throughout the week it would get better but sadly it got worseWe couldn't get a dinner reservation until Thursday night ( got there Sunday) so we basically starved through the first days since the food was inedibleThe restaurants were just as bad.The liquor was not real liquor beca
Private transportation purchase not provided and issues with hotel room
Reservation #
My first complaint is regarding private transportation that was purchased when the reservation was made and it was not provided from the airport to the hotel upon arrival My party and I were bumped from our original flight due to bad weather conditions and our inability to make our connecting flight We were rebooked with another airline at a later time the same day I contacted the number that was provided to me by vacation express regarding my transportation (***), gave her my name and reservation number and the new information for my new flight which was DL I then asked if we happened to be delayed again if I would need to call again I was informed that as long as my flight number didn't change there was no need to call again, they were at the airport and kept up with all of the flights My flight number did not change, but was delayed I started my day at 5am and e
BEWARETrip to the Dominican Republic Punta Cana was planned involving travelers celebrating their 60th bdayWe were to leave from Buffalo on 4/8/at 9:arrive at 1:When we got to the airport we were told mechanical difficulties n we weren't leaving until 3:and of the travelers, one from our party had to be bused to Toronto and leave from thereThere was never any notification regarding the delay and we sat in the airport for hrs before departingWe arrived in Punta Cana at 10:00pm that eveningOur friend leaving from Toronto arrived at 11:00pmOn 4/we went to the airport to return home and once again mechanical difficulties with no communication regarding the delay This time we sat in the airport for hrs before departing and arrived in Buffalo at 2:amNever once was there any communicationThis travel service is totally inept and uses Dominican Wings as their airlinesWe had heard that this awful experience happens regularlyThe only compensation
DO NOT USE VACATION EXPRESS
I booked my vacation to Cancun, Mexico through this company and I specifically told them that I want to be in the adult section of the hotel with my friendFirst of all this company does not know what they are doingThey booked us in a Sandos hotel in Cancun which is geared towards familyWe are two guys wanting to have a good time in CancunSecondly, they put us in a room in a family section when I specifically told them that we want to be in the ADULT sectionThis would prevent us from going to other restaurants and into adult pools and other amenitiesWe felt like prisoners during our vacation
To compromise, we said that we are okay with not transferring rooms to the Select Club (adult section in Sandos Caracol) for as long as we are given access to the Select club facilitiesWe were told by the hotel that since it's not their fault that the booking was messed up that we have to deal with Vacation Express directly and have them negotiate with the hotelWe talked to their local agent in the hotel and she said she was going to reach out to their US counterpartsTo our dismay, nobody tried to arrange with the hotel to even give us access and help us with this request (not a request actually because this is what we were supposed to have!)We were totally not happy with Vacation ExpressWe had to buy our access and paid extra money to give us access to the adult section on our second to the last night when we could have just gotten this right on our first day if only they know how to note our preferencesWe were pretty clear about itThe worst, no apologies, no communication from themWe even had to pay our way and get a taxi cab and go to another Sandos hotel (Sandos Playacar) which has a better beach area
There was no way they could have missed our preferences but somebody was negligent with their jobWe had to pay extra for someone elses stupidity in order to enjoy all the amenities of an all-inclusive vacationI strongly suggest to not book through Vacation ExpressTheir service is just substandard, poor and their employees are insensitive and would not go their extra way to make their customers feel better after they committed their snafuI will not be using them anymore and my friend and his family are subsequently not booking through them (they have previously booked their vacations through them)Again, do not use vacation express!
Waited a week to post anything about this vacation company to give myself to calm down and do the research I should have done before booking with them Vacation Express is operated by SunWing using low cost chartersFirst, flight delays are not unusual They used charter companies that do not have a great track record which result in delays and lost vacation time My husband and I booked this vacation for our honeymoon One of the main reasons I went with this company was because of the short direct flight from Pittsburgh Airport to Freeport, Bahamas Wyndham Viva Fortuna Resort because my husband is not real comfortable with flying While waiting to board, my husband notices the Swift Air plane we were to board had something dripping out of the engine We watched while two men opened the engine cover and seemed to be checking for the problem One left and came back with containers of oil While this was going on we were told there would be a delay because the "customs paperwork was not correct"Hello! Your plane was obviously not operational and caused the delay The plane was obviously old (faded Swift Air paint) and had other visible signs that if it was not currently having problems, it recently had with hydraulic fluid stains on the tail When we boarded the plane there were numerous seats that would not stay in the upright position, the lap trays would not stay up, and luggage compartments that were difficult to close My sense of humor kicked in and I figured that I have to go sometime, at least my family would get the accident clause in my life insurance policy!
We were suppose to be on the beach around noon, we finally got to pull up a lounge chair at 4: The flight was late but the organization at the hotel is just as bad We had to "pre-check in" in their "theater", which entails signing your contact, giving your credit card for incidentals During the checkin you are told that if you do not return your beach towels there will be a $a piece charge As soon as you are done there you are pounced upon by staff wanting to talk to you about membership to their resort I got away from her by telling her I was hot, tired, and angry...not now Our next stop was the guest services desk to make our reservations for dinner One person to serve the swarm of people that get off the planes together and descend on the resort You have to pick two of their three restaurants, you are not allowed to book a night at all three but no one could tell me why, "it's their policy", yet neither place was anywhere near full when we were there We had requested the Honeymoon Package upgrade which is suppose to give a better room and a champagne and cheese snack tray When we asked the girl had to run our proof of marriage to the front desk, she came back to tell us "you have a nice room" Never saw the champagne or snacks When all of the was done, we could then check-in, back at the theater where we just leftYou are given two vouchers for beach towels when you arrive (remember the $fee mentioned above?) but they were out of towels when we got to the kiosk to exchange our voucher for our towels We were told to come back in the morning When we called to get extra room towels to compensate we were told they were out of towels because the resort was fully booked and there is only two towels allowed per room When you arrive in your room there is one bottle of water with a sign on it that if you want more you can buy them in the gift shop Wait, isn't this an all-inclusive trip! The resort frequently "ran out" of things but we noticed that it seems more like they ration and when it's gone for the day, it will miraculously appear if you push gently They have fantastic staff, but notice they work extremely long hours and have to contend with the clients frustrations often If this had been my first all-inclusive I would not have known that the issues do not usually happen like they did with this one So now for the trip home The same plane with the same issues but it did take off early!! When we landed in Pittsburgh it started to storm and the ramp workers were not allowed to unload the planes right away After an hour we were told that the ramps were open and our luggage would be out soon After another hour we and our fellow passengers were trying to find someone to help us find our luggage which had never come out Another hour of waiting, following Trego/Dugan employee's arround (the company that staffs the ramp and airline staff) and the Allegheny County police getting involved (thank you Officer Jones) we finally got our luggage Three hours late! You get what you pay for is exactly right with the companies involved with providing this service and no one at any of the companies seems to care I would have given this a zero rating but it wasn't an option
Trying to get refund on trip that I couldn't take due to emergency medical condition
On 4/21/I booked a trip with my travel agent (Shure Luv Travel) for an all inclusive to the Riveria Maya in Mexico for $ The trip was paid in full by 6/30/ We were supposed to leave on 8/13/@ 7:15am and return on 8/19/
On 8/12/16, at approx 6:30pm, I was rushed to Valley Hospital in Ridgewood with severe abdominal pain Upon evaluation, the doctors diagnosed me with diverticulosis, on the verge of diverticulitis, and a possible appendicitis Due to the nature of my illness and condition, I was informed by the doctors that it was unsafe for me to fly and therefore, couldn't go on my trip We immediately informed the travel agency and in turn they sent a message to Vacation Express since they were closed for the evening
On the morning of 8/13, @ approx 11:15am, our travel agent called and informed us that Vacation Express was asking for documentation to process the clai
Vacation Express / Swift Air lost bag and no update
Booked a trip through Vacation Express Reservation & for peopleVacation Express recommended their Charter plane Swift Air direct flight from Newark to Punta CanaWhen we reached Punta Cana on Sunday July 3rd, one of our bags was missingAviation Advantage filled out a missing bag complaint and the Tag for the bag was 5WQ I was told to go to our hotel and they will send the bag to the Hotel if they receive itI went bag to the hotel and talked the two Vacation Express reps *** and***They called the guy from Aviation Advantage on Monday and they told me Swift Found the bag and will come tomorrowI went back on Tuesday and the rep called Aviation again and told me they have the bag but will come in the next flight from Newark which is ThursdayThursday I was told it did not come today and its possible to come tomorrowMy trip ended on Saturday and when I was going back, I met the guy from A
We combined double rooms into larger room since joining rooms were not availWe were charged additional fee and they refused to cax the 2nd room
Reservation # *** 8/14-8/19/we booked our vacation (total of pax) which was originally for adults children, double roomsof the adults was not able to attend, so we paid a fee and changed the name to a childNow we had children and adultsI could not have child staying alone in a room and requested the larger room instead of double roomsI was told the larger room was available when we arrived at the Vista Sol Punta CanaWe all were in room and all was wellLater on that sunday evening, we received a call from the front desk to let us know we had to pay an additional fee for this roomI tried to explain to the front desk that we gave up the 2nd room and that we were all in one roomThe front desk told us we needed to pay $200,- US and that the vacation express ppl (Nexus Tours - *** and ***) would
Vacation express.com AKA Sunwing Vacations Incshamed me into buying this vacation package that is unfit for a vacation and my family's safety was jeopardizedSunwig / vacation express did not represent the vacation package correctly Their website said good food, air conditioned rooms and a safe environment We have not received any of this constantly First off the property is having rolling black outs We did not have power the entire first day we arrived What this means was no A/C whatsoever We could not sleep in the room due to the heat and had to sleep on the balcony Next the elevator stopped working for daysWe were on the 4th floor and had to walk up and down the stair for days My wife has bad knees and this caused them to swellAlso the food is uneatable so we are starvingThe last straw was just a few minutes ago I booked a trip to the mall via the hotel service to eat at a restaurant to keep from starving and they took me and my family to some place
I have requested a refund for the trip I booked less than weeks agoMy wife and I are actively trying to have a child and the zika virus is in Mex
We booked our trip weeks ago for a trip from 2/23/to 2/29/My wife and I have been actively trying to have a child for a couple of months nowI purchased the trip on 1/16/prior to the CDC travel warning for the zika virusThe virus has now spread throughout the Caribbean and has been found in Mexico nowSince the disease is such an unknown they are advising for anyone who is attempting to have a child to avoid the areaI reached out to Vacation Express on 1/28/and was told by an employee they would not work with me on a refundI asked to speak with the employee's Supervisor and was told the Supervisor would reach out to me today, 1/29/and the day has come and gone with no responseMy reservation # is *** I've read that many of the resorts are allowing reservation cancellations due to the virus and the airlines
I booked a trip to Cancun in Sept through my travel agent (Travel Experts) who booked it through Vacation ExpressIn November I found out that I had breast cancerI contacted my travel agent on Feb to cancel my trip due to the fact that I am going through Chemo and cannot travelAt the time of cancellation I provided a Doctor's note stating I had cancer and was going through Chemo treatmentsMy travel agent then forwarded the info to Vacation Express and requested a refund of my depositShe sent numerous emails and left numerous voicemails over the next months and no one would work with herI then called Vacation Express directly on Mar and was told they would not speak with me since my travel agent was their customerI tried explaining that they would not work with my travel agent and was told, sorry can't help youI emailed Vacation express the next day on their Facebook page and after a couple of days someone from Vacation Express emailed me and ask
Booked a vacation to punta CanaWas told we would be staying at an all inclusive star hotelAfter arriving found that all pictures I had seen of the resort were of the VIP section which is not includedWe could not relax because there were people aggressively trying to sell us things all over the resortWe were given a room with one bed and had asked for The AC did not work nor did the fridgeWe talked to the hotel staff who blew us off and told us it was workingNext day we spoke to the on-site company rep who said "yes, we have complained to the hotel about these issues" so obviously it was a known issue with this hotel but they still sold us the packageShe says she will get us VIP at a discount and talks to guy at counterAfter all that is said and done I get charged an additional $to become a VIP memberOk so we get a new VIP room? NoAccess to VIP wifi? NoVIP room service? NoWhat we did get was access to a different pool and bar which was just the same as t
On a recent trip to Punta Cana, through Vacation Express, the bus broke down on the highway on the way to our hotelWe were all instructed to leave the coach and stand on the highway with cars, trucks and
other larger vehicles whizzing at a very high rate of speedIt was about degree temperaturesvacationers were put on a passenger bus where we had to sit on top of strangers and the coach operators who did not understand EnglishAs you can imagine it was a traumatizing experienceThe bus that was sent was too small to allowed us to take our luggage with usThe luggage was left on the highway until they drove us to our hotel where That same new coach went back to the highway for our luggageWe finally received our luggage after waiting in the lobby another hour in the extremely hot temperatureThe entire day was wasted as by then it was dinner time then bedThe entire experience was so traumatizing for our son it took almost 2-hours to console himWe ended up loose a
I paid for an all inclusive stay in Punta Cana, D.Rand did not receive what was advertised
I vacationed to Punta Cana for an all inclusive stay in a hotel resort with my MotherWe received a dirty room with leaking ceiling, broken toilet, dirty beds, foul mold smell, and broken phoneThe restaurants advertised were not availableThe front desk staff was rude and unwilling to helpWhen we finally moved rooms the next room had most of the same problemsBroken toilet, dirty, no towels, moldy smellI paid extra for a good room and only received this after complaining the 2nd day to the resort staffThey wanted us to wait a full day and possibly not be moved at all and I had to put my foot down and demand they give us what I paid good money forAlso, the beaches were dirty and the food was limited to restaurantsWe traveled from July 29th thru Aug 3rdStayed in Be Live Hotel Collection in Punta CanaOur reservations number was ***Their phone number contact was***
Add $extra to my fully paid invoice for no reason and nobody wants to take care of that, regarding booking number #***
I booked a trip (#***) for people and paid in full for the invoice of $on Apr The travel agent also called me t confirm thisHowever, I got another invoice of $There is a $increase for "Tax & Fee" line item so it's $extraNow I have $extra over my original invoice for no reason
I also called the service line ***, but they only take new reservations and transfer to a waiting line whenever they hear it's an existed one
Customer service with this travel organization is sorely lacking When our flight landed in Cancun we followed the instructions on our travel documents to secure transportation to reach our final destination at Cozumel Unfortunately the vendor providing shuttle did not have our name on a list and referred us to another vendor who also had no knowledge of our travel After a great deal of conversation and several phone calls our transportation issue was resolved with the third party provider We contacted Vacation Express about our concern for return transportation when the vendor failed to provide us the needed documents at the initial time of contact This not only consumed a lot of time, and international calling minutes, but also caused us to cancel several of our plans during the vacation as we waited for the calls and documents at appointed times to no avail
Although this was very stressful and ruined much of our vacation I was more dissatisfied by their response to our complaint Repeatedly Vacation Express passed the blame not only the vendors but also to US Imagine that! It was our fault Our contract was with Vacation Express and we relied on them for each component - flight, shuttle, taxi, ferry and resort For this reason I hold them accountable We finally resolved the transportation issue for return on our own when we contacted the vendor directly so the issue was clearly not with the transportation company but with Vacation Express
I've never experienced such lack of ownership of responsibility We were belittled in the process This customer service is NOT acceptable I will continue my pursuit of an apology with the company though their escalation process states it may take days for a response Again, this is NOT customer service I want potential customers to know the level of service they receive may underwhelm them even if the resort accommodations are great!
I was spoke with *** *** on September 21st and multiple times prior to cancel my trip as I am pregnant and the Dominican Republic has vika ad was hit by two hurricanes one right before my trip and one that was hitting during my trip so it was not safe to travel and all doctors advise against traveling to countries that have a CDC Zika warningThe airline gave me a credit because of thisI called Vacation Express and talked to *** *** multiple times to get my land portion credited for a future tripOn September he said he had contacted the hotel and was working with them on giving me a hotel credit, he said he was waiting to hear from them and that if they couldn't do a hotel credit I would be receiving a voucher from vacation express for my land portionHe said he would let me know and call me back but I never got a call back and it's been over two weeksNow vacation express is claiming they can't see any notes of this and are saying that I now have to contact
My girlfriend and I purchased a trip through Groupon for a vacation express trip last MayMy girlfriend was diagnosed with cancer and had surgery to remove a tumor and the doctor recommended we do not travel out of the country due to the Zika virus scare so we cancelled our tripUnfortunately this unethical company did not honor our cancellation and proceeded to recommend to my girlfriend to dispute the charge ( which, again was purchased through Groupon)I called vacation express and spoke to a man in the customer who was extremely rude and began to raise his voice at meWhen I requested to speak to a supervisor, he hung up on meI would never again use this company to plan a vacationZero compassion for cancer victims and did not even offer a credit
Poor customer service/communication with Vacation Express and Swift Airlines
First of all let me start by saying, this is my first time booking with Vacation ExpressThe process to book the trip was great! I had no problems with booking, questions or concerns in the beginning of the process, however, that quickly changed the day of departure for my tripOn July 5,2018, I left for DR from Atlanta, GA, the flight through Swift Air was scheduled to leave at am, however, it did not leave until shortly after noon due to a delayI was at the airport at am as instructed due to an international flightWhile the flight was delayed, I did receive an email with an update during this timeI would like to say when arriving to the airport there were no signs from Vacation Express or Swift Air to determine the location of check in for the flightSo that was a struggle
On July 9, 2018, I prepared to return from DR to Atlanta, GA, the flight was through Swift Air was scheduled to leave a
I booked a vacation directly with Vacation express 12/29/and have unable to get a refund for deposit placed
My trip was booked 12/29/via direct express customer service representive and deposit was placed online for passengersDue to an unforseen event I needed to cancel the reservation and understood that I would be able to recieve a refund as I was not notified that my hotel was one of the hotels which was non- refundable.I cancelled online on 1/21/and recieved an email from*** *** stating Dear ***,
Unable to get through to you on the phoneI see you want to cancel this bookingPlease acknowledge that you understand that the deposit of $will be forfeit.I then emailed her and stated "I am unaware of forfeiture of my deposit as it is ver unclear on website in stating some hotel cancellations Please attach said policy as to this booking being one of those included in policy" she responded Dear Ms***,
The following is a quote from the Terms and
Terrible vacation
We got back from *** and in all honesty wish we would have just stayed homeFrom the time we left to the time we got home there was nothing but problemsAfter our delayed flight into *** (was supposed to leave at 10amDidn't leave til 230pm) which we had to sit in a degree plane, we arrived at the hotel to two rude concierge that acted as if we were bothering them by checking inThen we went to the buffet after we got unpacked and the food was so terrible that we couldn't eat anything on our platesWe tried to leave two days after because it was so bad and they said it would be over $to get a flight homeWe didn't have that extra money to spend
We hoped throughout the week it would get better but sadly it got worseWe couldn't get a dinner reservation until Thursday night ( got there Sunday) so we basically starved through the first days since the food was inedibleThe restaurants were just as bad.The liquor was not real liquor beca
Private transportation purchase not provided and issues with hotel room
Reservation #
My first complaint is regarding private transportation that was purchased when the reservation was made and it was not provided from the airport to the hotel upon arrival My party and I were bumped from our original flight due to bad weather conditions and our inability to make our connecting flight We were rebooked with another airline at a later time the same day I contacted the number that was provided to me by vacation express regarding my transportation (***), gave her my name and reservation number and the new information for my new flight which was DL I then asked if we happened to be delayed again if I would need to call again I was informed that as long as my flight number didn't change there was no need to call again, they were at the airport and kept up with all of the flights My flight number did not change, but was delayed I started my day at 5am and e
BEWARETrip to the Dominican Republic Punta Cana was planned involving travelers celebrating their 60th bdayWe were to leave from Buffalo on 4/8/at 9:arrive at 1:When we got to the airport we were told mechanical difficulties n we weren't leaving until 3:and of the travelers, one from our party had to be bused to Toronto and leave from thereThere was never any notification regarding the delay and we sat in the airport for hrs before departingWe arrived in Punta Cana at 10:00pm that eveningOur friend leaving from Toronto arrived at 11:00pmOn 4/we went to the airport to return home and once again mechanical difficulties with no communication regarding the delay This time we sat in the airport for hrs before departing and arrived in Buffalo at 2:amNever once was there any communicationThis travel service is totally inept and uses Dominican Wings as their airlinesWe had heard that this awful experience happens regularlyThe only compensation
DO NOT USE VACATION EXPRESS
I booked my vacation to Cancun, Mexico through this company and I specifically told them that I want to be in the adult section of the hotel with my friendFirst of all this company does not know what they are doingThey booked us in a Sandos hotel in Cancun which is geared towards familyWe are two guys wanting to have a good time in CancunSecondly, they put us in a room in a family section when I specifically told them that we want to be in the ADULT sectionThis would prevent us from going to other restaurants and into adult pools and other amenitiesWe felt like prisoners during our vacation
To compromise, we said that we are okay with not transferring rooms to the Select Club (adult section in Sandos Caracol) for as long as we are given access to the Select club facilitiesWe were told by the hotel that since it's not their fault that the booking was messed up that we have to deal with Vacation Express directly and have them negotiate with the hotelWe talked to their local agent in the hotel and she said she was going to reach out to their US counterpartsTo our dismay, nobody tried to arrange with the hotel to even give us access and help us with this request (not a request actually because this is what we were supposed to have!)We were totally not happy with Vacation ExpressWe had to buy our access and paid extra money to give us access to the adult section on our second to the last night when we could have just gotten this right on our first day if only they know how to note our preferencesWe were pretty clear about itThe worst, no apologies, no communication from themWe even had to pay our way and get a taxi cab and go to another Sandos hotel (Sandos Playacar) which has a better beach area
There was no way they could have missed our preferences but somebody was negligent with their jobWe had to pay extra for someone elses stupidity in order to enjoy all the amenities of an all-inclusive vacationI strongly suggest to not book through Vacation ExpressTheir service is just substandard, poor and their employees are insensitive and would not go their extra way to make their customers feel better after they committed their snafuI will not be using them anymore and my friend and his family are subsequently not booking through them (they have previously booked their vacations through them)Again, do not use vacation express!
Waited a week to post anything about this vacation company to give myself to calm down and do the research I should have done before booking with them Vacation Express is operated by SunWing using low cost chartersFirst, flight delays are not unusual They used charter companies that do not have a great track record which result in delays and lost vacation time My husband and I booked this vacation for our honeymoon One of the main reasons I went with this company was because of the short direct flight from Pittsburgh Airport to Freeport, Bahamas Wyndham Viva Fortuna Resort because my husband is not real comfortable with flying While waiting to board, my husband notices the Swift Air plane we were to board had something dripping out of the engine We watched while two men opened the engine cover and seemed to be checking for the problem One left and came back with containers of oil While this was going on we were told there would be a delay because the "customs paperwork was not correct"Hello! Your plane was obviously not operational and caused the delay The plane was obviously old (faded Swift Air paint) and had other visible signs that if it was not currently having problems, it recently had with hydraulic fluid stains on the tail When we boarded the plane there were numerous seats that would not stay in the upright position, the lap trays would not stay up, and luggage compartments that were difficult to close My sense of humor kicked in and I figured that I have to go sometime, at least my family would get the accident clause in my life insurance policy!
We were suppose to be on the beach around noon, we finally got to pull up a lounge chair at 4: The flight was late but the organization at the hotel is just as bad We had to "pre-check in" in their "theater", which entails signing your contact, giving your credit card for incidentals During the checkin you are told that if you do not return your beach towels there will be a $a piece charge As soon as you are done there you are pounced upon by staff wanting to talk to you about membership to their resort I got away from her by telling her I was hot, tired, and angry...not now Our next stop was the guest services desk to make our reservations for dinner One person to serve the swarm of people that get off the planes together and descend on the resort You have to pick two of their three restaurants, you are not allowed to book a night at all three but no one could tell me why, "it's their policy", yet neither place was anywhere near full when we were there We had requested the Honeymoon Package upgrade which is suppose to give a better room and a champagne and cheese snack tray When we asked the girl had to run our proof of marriage to the front desk, she came back to tell us "you have a nice room" Never saw the champagne or snacks When all of the was done, we could then check-in, back at the theater where we just leftYou are given two vouchers for beach towels when you arrive (remember the $fee mentioned above?) but they were out of towels when we got to the kiosk to exchange our voucher for our towels We were told to come back in the morning When we called to get extra room towels to compensate we were told they were out of towels because the resort was fully booked and there is only two towels allowed per room When you arrive in your room there is one bottle of water with a sign on it that if you want more you can buy them in the gift shop Wait, isn't this an all-inclusive trip! The resort frequently "ran out" of things but we noticed that it seems more like they ration and when it's gone for the day, it will miraculously appear if you push gently They have fantastic staff, but notice they work extremely long hours and have to contend with the clients frustrations often If this had been my first all-inclusive I would not have known that the issues do not usually happen like they did with this one So now for the trip home The same plane with the same issues but it did take off early!! When we landed in Pittsburgh it started to storm and the ramp workers were not allowed to unload the planes right away After an hour we were told that the ramps were open and our luggage would be out soon After another hour we and our fellow passengers were trying to find someone to help us find our luggage which had never come out Another hour of waiting, following Trego/Dugan employee's arround (the company that staffs the ramp and airline staff) and the Allegheny County police getting involved (thank you Officer Jones) we finally got our luggage Three hours late! You get what you pay for is exactly right with the companies involved with providing this service and no one at any of the companies seems to care I would have given this a zero rating but it wasn't an option
Trying to get refund on trip that I couldn't take due to emergency medical condition
On 4/21/I booked a trip with my travel agent (Shure Luv Travel) for an all inclusive to the Riveria Maya in Mexico for $ The trip was paid in full by 6/30/ We were supposed to leave on 8/13/@ 7:15am and return on 8/19/
On 8/12/16, at approx 6:30pm, I was rushed to Valley Hospital in Ridgewood with severe abdominal pain Upon evaluation, the doctors diagnosed me with diverticulosis, on the verge of diverticulitis, and a possible appendicitis Due to the nature of my illness and condition, I was informed by the doctors that it was unsafe for me to fly and therefore, couldn't go on my trip We immediately informed the travel agency and in turn they sent a message to Vacation Express since they were closed for the evening
On the morning of 8/13, @ approx 11:15am, our travel agent called and informed us that Vacation Express was asking for documentation to process the clai
Vacation Express / Swift Air lost bag and no update
Booked a trip through Vacation Express Reservation & for peopleVacation Express recommended their Charter plane Swift Air direct flight from Newark to Punta CanaWhen we reached Punta Cana on Sunday July 3rd, one of our bags was missingAviation Advantage filled out a missing bag complaint and the Tag for the bag was 5WQ I was told to go to our hotel and they will send the bag to the Hotel if they receive itI went bag to the hotel and talked the two Vacation Express reps *** and***They called the guy from Aviation Advantage on Monday and they told me Swift Found the bag and will come tomorrowI went back on Tuesday and the rep called Aviation again and told me they have the bag but will come in the next flight from Newark which is ThursdayThursday I was told it did not come today and its possible to come tomorrowMy trip ended on Saturday and when I was going back, I met the guy from A
We combined double rooms into larger room since joining rooms were not availWe were charged additional fee and they refused to cax the 2nd room
Reservation # *** 8/14-8/19/we booked our vacation (total of pax) which was originally for adults children, double roomsof the adults was not able to attend, so we paid a fee and changed the name to a childNow we had children and adultsI could not have child staying alone in a room and requested the larger room instead of double roomsI was told the larger room was available when we arrived at the Vista Sol Punta CanaWe all were in room and all was wellLater on that sunday evening, we received a call from the front desk to let us know we had to pay an additional fee for this roomI tried to explain to the front desk that we gave up the 2nd room and that we were all in one roomThe front desk told us we needed to pay $200,- US and that the vacation express ppl (Nexus Tours - *** and ***) would
Vacation express.com AKA Sunwing Vacations Incshamed me into buying this vacation package that is unfit for a vacation and my family's safety was jeopardizedSunwig / vacation express did not represent the vacation package correctly Their website said good food, air conditioned rooms and a safe environment We have not received any of this constantly First off the property is having rolling black outs We did not have power the entire first day we arrived What this means was no A/C whatsoever We could not sleep in the room due to the heat and had to sleep on the balcony Next the elevator stopped working for daysWe were on the 4th floor and had to walk up and down the stair for days My wife has bad knees and this caused them to swellAlso the food is uneatable so we are starvingThe last straw was just a few minutes ago I booked a trip to the mall via the hotel service to eat at a restaurant to keep from starving and they took me and my family to some place
I have requested a refund for the trip I booked less than weeks agoMy wife and I are actively trying to have a child and the zika virus is in Mex
We booked our trip weeks ago for a trip from 2/23/to 2/29/My wife and I have been actively trying to have a child for a couple of months nowI purchased the trip on 1/16/prior to the CDC travel warning for the zika virusThe virus has now spread throughout the Caribbean and has been found in Mexico nowSince the disease is such an unknown they are advising for anyone who is attempting to have a child to avoid the areaI reached out to Vacation Express on 1/28/and was told by an employee they would not work with me on a refundI asked to speak with the employee's Supervisor and was told the Supervisor would reach out to me today, 1/29/and the day has come and gone with no responseMy reservation # is *** I've read that many of the resorts are allowing reservation cancellations due to the virus and the airlines
I booked a trip to Cancun in Sept through my travel agent (Travel Experts) who booked it through Vacation ExpressIn November I found out that I had breast cancerI contacted my travel agent on Feb to cancel my trip due to the fact that I am going through Chemo and cannot travelAt the time of cancellation I provided a Doctor's note stating I had cancer and was going through Chemo treatmentsMy travel agent then forwarded the info to Vacation Express and requested a refund of my depositShe sent numerous emails and left numerous voicemails over the next months and no one would work with herI then called Vacation Express directly on Mar and was told they would not speak with me since my travel agent was their customerI tried explaining that they would not work with my travel agent and was told, sorry can't help youI emailed Vacation express the next day on their Facebook page and after a couple of days someone from Vacation Express emailed me and ask
Booked a vacation to punta CanaWas told we would be staying at an all inclusive star hotelAfter arriving found that all pictures I had seen of the resort were of the VIP section which is not includedWe could not relax because there were people aggressively trying to sell us things all over the resortWe were given a room with one bed and had asked for The AC did not work nor did the fridgeWe talked to the hotel staff who blew us off and told us it was workingNext day we spoke to the on-site company rep who said "yes, we have complained to the hotel about these issues" so obviously it was a known issue with this hotel but they still sold us the packageShe says she will get us VIP at a discount and talks to guy at counterAfter all that is said and done I get charged an additional $to become a VIP memberOk so we get a new VIP room? NoAccess to VIP wifi? NoVIP room service? NoWhat we did get was access to a different pool and bar which was just the same as t
On a recent trip to Punta Cana, through Vacation Express, the bus broke down on the highway on the way to our hotelWe were all instructed to leave the coach and stand on the highway with cars, trucks and
other larger vehicles whizzing at a very high rate of speedIt was about degree temperaturesvacationers were put on a passenger bus where we had to sit on top of strangers and the coach operators who did not understand EnglishAs you can imagine it was a traumatizing experienceThe bus that was sent was too small to allowed us to take our luggage with usThe luggage was left on the highway until they drove us to our hotel where That same new coach went back to the highway for our luggageWe finally received our luggage after waiting in the lobby another hour in the extremely hot temperatureThe entire day was wasted as by then it was dinner time then bedThe entire experience was so traumatizing for our son it took almost 2-hours to console himWe ended up loose a
I paid for an all inclusive stay in Punta Cana, D.Rand did not receive what was advertised
I vacationed to Punta Cana for an all inclusive stay in a hotel resort with my MotherWe received a dirty room with leaking ceiling, broken toilet, dirty beds, foul mold smell, and broken phoneThe restaurants advertised were not availableThe front desk staff was rude and unwilling to helpWhen we finally moved rooms the next room had most of the same problemsBroken toilet, dirty, no towels, moldy smellI paid extra for a good room and only received this after complaining the 2nd day to the resort staffThey wanted us to wait a full day and possibly not be moved at all and I had to put my foot down and demand they give us what I paid good money forAlso, the beaches were dirty and the food was limited to restaurantsWe traveled from July 29th thru Aug 3rdStayed in Be Live Hotel Collection in Punta CanaOur reservations number was ***Their phone number contact was***