Poor customer service
Our connection flight got delayed, so we missed our flight to Punta CanaWe were able to move our travel dates with our airline, contacted customer service at VE, spoke with Spencer who assured us that he contacted hotel and we are all set and our dates are moved, so we don't have to worry about anythingWe got to Hard Rock and were told that they never heard from Spencer and that we have to leave the hotel a day before our flightWe contacted customer service again, spoke with Miguel, who also assured they will get us another room and we will hear back the next daydays later - nothingCalled back - was told hotel department is working on getting is a room and we will hear back in an hourNever heard backCalled back - spoke with the infamous Spencer who suggested we get room ourselves and move on with our livesWe ended up getting a hotel room on our ownThe worst experience everRude, unethical and unprofessional
Requested a $refundThey emailed they're sending checks for $but haven't confirmed detailsJust wanting check dates and amountsThanks
I sent Vacation Express a reasonable reimbursement request after the horrible vacation we went onThey have yet to reply but today I see a $credit pending on my credit card! $60? This is unacceptable
I'm writing to request an additional cash refund of $for my recent trip to Freeport, Bahamas
Reasons:
Our Sunwing Airlines flight from DFW to Freeport was delayed nearly hours, not as a result of weather or reasonable issues, but because someone let the battery die and couldn't find a replacementThis was negligence on the part of your staffDuring the hours and hours spent waiting in the airport terminal we were repeatedly assured the flight would take off and we were offered only a $voucher for airport foodFinally, after over hours in the airport, we were told the flight was canceled and waited in a line for a
$2,for nothing not even an apology???
We got to the *** charter airline desk in Newark NJ a little over an hour but the gate closed earlyWe asked the Porter Airline rep at the next counter and he said the rep closed earlyI checked with Airport Information and was told that the *** rep would be down to check us inNo one cameWe checked with Airport Info again and finally someone came and said the plane has leftHe told us to wait and call Vacationexpress.com hours later when they open because they may be able to get us on another flightWe called and was t9ld that they could not do anything for us since our was non-refundableWe could not get a refund or be put on another flightWe would have to pay for (4) one way flights to Cancun or lose $2,I am so angry because this was a family vacation woth my mother and year old sonBasically, Vacationexpress.com gets to keep $2,and we get nothing that is not fair especially when we were not even given a par
My husband and I went to The Great Parnassus for our Honeymoon and it was ruinedThey charged an unauthorized amount on our credit card
My husband and I made reservations for the Crown Paradise Club and unfortunately after we were booked we received an email stating the
"club room" we requested wasn't availableSo now we had to start all over again with the phone calls and viewing other locations in Mexico
Our last call was to the representative "***" who was very
helpful and recommended the hotel we stayed atOnce we resolved everything and made our payment we just waited for the day of our departure
Now this is where everything took turn for the worseWe arrived at The Great Parnassus on the 20th and one of our complaints is that the
hotel fell far short of the description on the website and from what we were toldWe had booked a club room which was very OUTDATED and the problems were:
We were faced towards the side of the building which viewed the
hotel ne
Refund or Credit not given , ignored
I booked a trip with vacation express and I purchase the cancellation insuranceI had to cancel my family vacation and had already made several payments and purchased the flightsI contacted Spririt and they reimbursed the purchase in full back to Vacation express and I contacted vacation express to get the reimbursement, they ensured me that I would be reimbursed and have a creditThey told me me someone would get in contact with me No one never didCalled again on March regarding reimbursement I was told again that accounting would contact meBut they never contacted me beforeI would just like a refund of the funds that I gave Vacation express, my flight credit and my vacation express credit since I purchased the insuranceThis is not fair and I feel very taken advantage of
This company has no customer service skillsThey screamed at me took my money for transportation, then when I arrived to Jamaica they refused to help
I paid $for transportation in JamaicaI would like my money backI promised a ride and did not get one
paid $for excursion to be arranged ahead of time and they not only did not show up at my hotel but they were impossible to reach the entire vacation I paid $X = $to go on a Mayan Extreme excursion which was supposed to take place 11/26/at 7:30am; they told me they could not confirm the reservation (even though it was already made on line and paid for) until I met with the vacation express representative at my hotel on 11/between 9-11am The representative never showed up, and was impossible to reach the ENTIRE vacationThey did not answer the phone when I tried to contact themUpon return, vacation express directed me to customer service and gave me an email which did not work They refused to give me a phone number to talk to a representative from customer service
Product_Or_Service: vacation Excursion
Account_Number:***
We were told to be at the airport in line no later than hr no earlier than hrs
We were there at the Cincinnati airport 1hr and min earlyWe were stuck in a very long line trying to get to the check in desk
The line consisted of travelers going to Punta cana threw appl vacation as well as the travelers going to jamaica threw vacation exspress While in line not one time did they say last call for Jamaica or did any vacation express rep come around like appl vacation reps did
When weadequate it to the ticket window min had passed They said too late the door had closedIt was 8:tge flight left at
They said sorry you should have been there earlierAnd go to Delta and try to get a one way flight that was all the help they would giveThere was no help no last callThey just didn't care
In Jamaica they had a late call they drove a couple to the plane in a golf cart to make there flightThe one way price for the four of us cost $and we missed the weddi
This company is a fraud they take your money and sell or advertise vacations on the website and they are not the livable conditions of the resort
I booked a vacation thru Vacation Express for nights 7/26/2018-7/30/Reservation number *** standard room for two peopleThe price was $1,paid by my visa navy federal credit card in full in DecemberThe resort was not as advertised the standard room smelled like mildew or mold , the linen was wet because the air conditioner was not on , the water from the shower was running all over the bathroom when u take a shower, the linens look like they weren't, clean, the bed had black dirt around the cracks of the bed, the room was just not livable! I have bad allergies and couldn't breathe and mosquitos and other gnats was flying around the roomI Called the front desk to ask to change my room and the rep told me that my room couldn't be changed until the next morning Friday 8/27/but it would be the same type of roomI was
My husband and I and another couple booked a Jamaican vacation through Vacation Express at a cost of $per couple at Club Ambiance in Runaway Bay, JamaicaVacation Express advertised this resort as follows: "Intimate, budget-friendly all inclusive beachfront resort for adult couples with casual,laid-back ambiance that inspires fun, active days and lively nightsPool, restaurants, lively bars and beaches ..."
In truth the actual resort had no ocean access The advertised "beaches" were ankle deep ponds with a little sand that were polluted with a green algae that made it impossible even to wade in The "all=inclusive bar" ran out of vodka the second day, had no hard liquor except for Jamaican run They ran out of beer of which they only had the local brand and apparently not enough of that There were only people including us in a room resort Every meal was exactly the same food There was only one restaurant and no variety in the food The lively nights
My family decided to use Vacation Express to assist with our annual family vacation This experience has been difficult, misleading and exhausting
For the past plus years our family has taken vacations togetherAs our family has grown over the years we have recently begun to use travel agencies to assist with the planning and travel arrangementsThis year we used Vacation Express Unfortunately, this year's planning has been difficult, misleading and exhausting
There are several unresolved complaints with Vacation Express, however I would like to focus on two in particular:
First, we requested adjoining rooms for two of the four families that were planning to attend this annual vacationOne family consisted of adults and teenagerThe second family consisted of adults and childrenThe first Representative from Vacation Express that we spoke with during the initial reservation process in February 2016, informed us that the total number of eight individuals co
With the worldwide concern of the Zika virus, my husband and I are concerned about our safety while traveling to an area identified by the CDC and the USState DepartmentWe are expecting as wellThere are have been new discoveries with the virus, some newly released information was provided earlier this year regarding transmissionVacation Express will not provide a full and complete refund of our charge due to our health concerns; however, the airline industry provided a full and complete refund of our airfare, due to the same concernSince both are service industries and both are aware of the international health concern, why does Vacations Express not exhibit the same level of concern for our safety, especially the safety of our childWe are still in our child bearing years and this is a valid concernWe have used Vacations Express on other occasions and were quite happy with the resultsUnforeseen circumstances dictated our reason for canceling and I do not feel that we
We booked a vacation from Vacation Express which resulted in a health scare for my wife and a ruined trip
We booked a vacation from Vacation Express which resulted in a health scare for my wife and a ruined tripThis resulted in us booking (on our own dime) return flights instead of being able to use the flights we already purchased The whole scenario could have been avoided if Vacation Express didn't sell such a lousy hotel It was dingy, dirty, and unsafe Why they would encourage guests to go here is beyond me Very disappointed and would not consider Vacation Express to be a trustworthy company Book through anyone else!
Asking for common courtesy
I purchased a vacation - got to the airport and was denied boarding due to wrong passportI had no idea there were different kinds - went immediately and got the new one and want to reschedule my tripWorld travel won't budgeThey're basically stealing my moneyI realize they booked our plane seats - all I'm asking for is a travel credit, minus the cost of the airfare which I know wasn't much so I can take this trip while I'm still able to walkI am disabledThey won't even talk to me on the phone - say I have to talk to my agent, which I have doneHe gave me their numberBottom line is they have taken full advantage of a disabled woman All I want is the trip I've wanted all my life
I was unable to make my trip in August due to my car breaking down on the way to the Airport They haven't responded a month later after emails
I called the morning of the trip when it happened and they were not open at am I contacted them again by phone when I was finally able to get home (due to financial stress, my cell phone had been shut-off during the day period) and they said "Nope, you didn't call before now" So I have emailed them twice with no response
2/29/CAPITAL ONE ONLINE PYMT AuthDate 27-F EB Payment ...9926-$
That is 1/of the payment
Reservation # ***
I am filing a complaint with vacationexpress.comWe booked a vacation package with vacation express o $2217,on April 15th going to cancun
Reservation # is ***We booked a vacation package with vacation express o $2217,on April 15th going to cancun
We were there one hour and ten minutes and the gate was closed and they refused to take us to
be on flight which I understandbut we tried to talk with airline people to reschedule another flight to
go and they refused to talk to us and were very rude to uswe video taped how bad they treat my husband
and II tied to call vacation express times in the next two hourstimes calls went through but I have to be on hold
mins before I can talk with anyone on phonelast time I talked with their representative he told me
there is nothing they can do for me and I asked for their supersor trying to find out we can use
take another flight to go there and use the rest of vacation days we bookedthey hang up on m
I just returned from my vacation at Cancun Everything was booked through Vacation Express (flight, hotel, transfer to and from airport, and an excursion to the Mayan ruins) Unlike other reviews posted here, my flight was not a charter flight and was a direct flight with Delta As soon as I booked my vacation, VEx provided the airline confirmation number which I used to check on Delta's website to confirm they had my information Everything was booked as requested with Delta
After reading some of the reviews, I had my concerns about not getting what I had purchased and that my information would not be transferred to the hotel or transportation company and I'd be stranded in Mexico without a clear point of contact with the travel agency Fortunately this didn't happen Upon arriving at CUN and following the instructions provided by VEx we were greeted by the Nexus/Sunwing rep (local provider) that had all our information and showed us to our driver The hotel had our reservations and everything was received as booked
It was a good experience booking our trip with Vacation Express and we saved some money when compared to booking hotel, flight and transfers directly with each provider
My boyfriend and I purchased a vacation package to Aruba through vacation express we purchased what it was described to us and in the website as the junior suit ocean viewWhen we inquired about the room we were selecting the website pictures as well as the descriptions read to us, was the description of what here at the resort in Aruba is a villa categoryThe company is doing advertisingThey are using villas discretion's and pictures to sell them as junior suitsWe had to pay an additional $Dollars in order to finally get into the room that was in the description as well as I the website under a junior suit
Product_Or_Service: Vacation package
Order_Number: Booking numberXXXXXX
I booked a trip to Cancun for next year I put deposit on it but it was too early to make flight arrangements but when I book they said I could just add it in to my reservation so I put down as deport now hen I wanna add the air they wanted me to put down another which I didn't have so when u asked why do I have to put move money down when I could just re bookies do would only have to put the down she said I would have to cancel reservation so I said ok I will do that then she says yeah there's cancellation fee ???really I have used this company before never heard of this very rude and unhelpful
We booked a Anniversary trip to Cancun, Mexico through Vacation ExpressThe resort we booked had beautiful pictures posted with beautiful views of the oceanWhen we got there that was not what we got! We got a nasty looking beach with a nasty looking oceanOur room was horrible and the food was the worst we have ever ate in our life! We asked to be moved the second day into our trip and the Vacation Express representative said we could be for $I signed the paperwork but didn't get a receiptShe said I would get a email confirmationWe moved to the other resortI still have not got my confirmation and the other resort had no reservation for us! hours later they get our reservation and I get my emailThe charges went from $To $782.00!! The representative for Vacation Express at Iberostar was very rude and would not help us with this matter! We decided we had enough of our Anniversary trip ruined so we would wait until we get back into the states to deal with this matt
Poor customer service
Our connection flight got delayed, so we missed our flight to Punta CanaWe were able to move our travel dates with our airline, contacted customer service at VE, spoke with Spencer who assured us that he contacted hotel and we are all set and our dates are moved, so we don't have to worry about anythingWe got to Hard Rock and were told that they never heard from Spencer and that we have to leave the hotel a day before our flightWe contacted customer service again, spoke with Miguel, who also assured they will get us another room and we will hear back the next daydays later - nothingCalled back - was told hotel department is working on getting is a room and we will hear back in an hourNever heard backCalled back - spoke with the infamous Spencer who suggested we get room ourselves and move on with our livesWe ended up getting a hotel room on our ownThe worst experience everRude, unethical and unprofessional
Requested a $refundThey emailed they're sending checks for $but haven't confirmed detailsJust wanting check dates and amountsThanks
I sent Vacation Express a reasonable reimbursement request after the horrible vacation we went onThey have yet to reply but today I see a $credit pending on my credit card! $60? This is unacceptable
I'm writing to request an additional cash refund of $for my recent trip to Freeport, Bahamas
Reasons:
Our Sunwing Airlines flight from DFW to Freeport was delayed nearly hours, not as a result of weather or reasonable issues, but because someone let the battery die and couldn't find a replacementThis was negligence on the part of your staffDuring the hours and hours spent waiting in the airport terminal we were repeatedly assured the flight would take off and we were offered only a $voucher for airport foodFinally, after over hours in the airport, we were told the flight was canceled and waited in a line for a
$2,for nothing not even an apology???
We got to the *** charter airline desk in Newark NJ a little over an hour but the gate closed earlyWe asked the Porter Airline rep at the next counter and he said the rep closed earlyI checked with Airport Information and was told that the *** rep would be down to check us inNo one cameWe checked with Airport Info again and finally someone came and said the plane has leftHe told us to wait and call Vacationexpress.com hours later when they open because they may be able to get us on another flightWe called and was t9ld that they could not do anything for us since our was non-refundableWe could not get a refund or be put on another flightWe would have to pay for (4) one way flights to Cancun or lose $2,I am so angry because this was a family vacation woth my mother and year old sonBasically, Vacationexpress.com gets to keep $2,and we get nothing that is not fair especially when we were not even given a par
My husband and I went to The Great Parnassus for our Honeymoon and it was ruinedThey charged an unauthorized amount on our credit card
My husband and I made reservations for the Crown Paradise Club and unfortunately after we were booked we received an email stating the
"club room" we requested wasn't availableSo now we had to start all over again with the phone calls and viewing other locations in Mexico
Our last call was to the representative "***" who was very
helpful and recommended the hotel we stayed atOnce we resolved everything and made our payment we just waited for the day of our departure
Now this is where everything took turn for the worseWe arrived at The Great Parnassus on the 20th and one of our complaints is that the
hotel fell far short of the description on the website and from what we were toldWe had booked a club room which was very OUTDATED and the problems were:
We were faced towards the side of the building which viewed the
hotel ne
Refund or Credit not given , ignored
I booked a trip with vacation express and I purchase the cancellation insuranceI had to cancel my family vacation and had already made several payments and purchased the flightsI contacted Spririt and they reimbursed the purchase in full back to Vacation express and I contacted vacation express to get the reimbursement, they ensured me that I would be reimbursed and have a creditThey told me me someone would get in contact with me No one never didCalled again on March regarding reimbursement I was told again that accounting would contact meBut they never contacted me beforeI would just like a refund of the funds that I gave Vacation express, my flight credit and my vacation express credit since I purchased the insuranceThis is not fair and I feel very taken advantage of
This company has no customer service skillsThey screamed at me took my money for transportation, then when I arrived to Jamaica they refused to help
I paid $for transportation in JamaicaI would like my money backI promised a ride and did not get one
paid $for excursion to be arranged ahead of time and they not only did not show up at my hotel but they were impossible to reach the entire vacation I paid $X = $to go on a Mayan Extreme excursion which was supposed to take place 11/26/at 7:30am; they told me they could not confirm the reservation (even though it was already made on line and paid for) until I met with the vacation express representative at my hotel on 11/between 9-11am The representative never showed up, and was impossible to reach the ENTIRE vacationThey did not answer the phone when I tried to contact themUpon return, vacation express directed me to customer service and gave me an email which did not work They refused to give me a phone number to talk to a representative from customer service
Product_Or_Service: vacation Excursion
Account_Number:***
We were told to be at the airport in line no later than hr no earlier than hrs
We were there at the Cincinnati airport 1hr and min earlyWe were stuck in a very long line trying to get to the check in desk
The line consisted of travelers going to Punta cana threw appl vacation as well as the travelers going to jamaica threw vacation exspress While in line not one time did they say last call for Jamaica or did any vacation express rep come around like appl vacation reps did
When weadequate it to the ticket window min had passed They said too late the door had closedIt was 8:tge flight left at
They said sorry you should have been there earlierAnd go to Delta and try to get a one way flight that was all the help they would giveThere was no help no last callThey just didn't care
In Jamaica they had a late call they drove a couple to the plane in a golf cart to make there flightThe one way price for the four of us cost $and we missed the weddi
This company is a fraud they take your money and sell or advertise vacations on the website and they are not the livable conditions of the resort
I booked a vacation thru Vacation Express for nights 7/26/2018-7/30/Reservation number *** standard room for two peopleThe price was $1,paid by my visa navy federal credit card in full in DecemberThe resort was not as advertised the standard room smelled like mildew or mold , the linen was wet because the air conditioner was not on , the water from the shower was running all over the bathroom when u take a shower, the linens look like they weren't, clean, the bed had black dirt around the cracks of the bed, the room was just not livable! I have bad allergies and couldn't breathe and mosquitos and other gnats was flying around the roomI Called the front desk to ask to change my room and the rep told me that my room couldn't be changed until the next morning Friday 8/27/but it would be the same type of roomI was
My husband and I and another couple booked a Jamaican vacation through Vacation Express at a cost of $per couple at Club Ambiance in Runaway Bay, JamaicaVacation Express advertised this resort as follows: "Intimate, budget-friendly all inclusive beachfront resort for adult couples with casual,laid-back ambiance that inspires fun, active days and lively nightsPool, restaurants, lively bars and beaches ..."
In truth the actual resort had no ocean access The advertised "beaches" were ankle deep ponds with a little sand that were polluted with a green algae that made it impossible even to wade in The "all=inclusive bar" ran out of vodka the second day, had no hard liquor except for Jamaican run They ran out of beer of which they only had the local brand and apparently not enough of that There were only people including us in a room resort Every meal was exactly the same food There was only one restaurant and no variety in the food The lively nights
My family decided to use Vacation Express to assist with our annual family vacation This experience has been difficult, misleading and exhausting
For the past plus years our family has taken vacations togetherAs our family has grown over the years we have recently begun to use travel agencies to assist with the planning and travel arrangementsThis year we used Vacation Express Unfortunately, this year's planning has been difficult, misleading and exhausting
There are several unresolved complaints with Vacation Express, however I would like to focus on two in particular:
First, we requested adjoining rooms for two of the four families that were planning to attend this annual vacationOne family consisted of adults and teenagerThe second family consisted of adults and childrenThe first Representative from Vacation Express that we spoke with during the initial reservation process in February 2016, informed us that the total number of eight individuals co
With the worldwide concern of the Zika virus, my husband and I are concerned about our safety while traveling to an area identified by the CDC and the USState DepartmentWe are expecting as wellThere are have been new discoveries with the virus, some newly released information was provided earlier this year regarding transmissionVacation Express will not provide a full and complete refund of our charge due to our health concerns; however, the airline industry provided a full and complete refund of our airfare, due to the same concernSince both are service industries and both are aware of the international health concern, why does Vacations Express not exhibit the same level of concern for our safety, especially the safety of our childWe are still in our child bearing years and this is a valid concernWe have used Vacations Express on other occasions and were quite happy with the resultsUnforeseen circumstances dictated our reason for canceling and I do not feel that we
We booked a vacation from Vacation Express which resulted in a health scare for my wife and a ruined trip
We booked a vacation from Vacation Express which resulted in a health scare for my wife and a ruined tripThis resulted in us booking (on our own dime) return flights instead of being able to use the flights we already purchased The whole scenario could have been avoided if Vacation Express didn't sell such a lousy hotel It was dingy, dirty, and unsafe Why they would encourage guests to go here is beyond me Very disappointed and would not consider Vacation Express to be a trustworthy company Book through anyone else!
Asking for common courtesy
I purchased a vacation - got to the airport and was denied boarding due to wrong passportI had no idea there were different kinds - went immediately and got the new one and want to reschedule my tripWorld travel won't budgeThey're basically stealing my moneyI realize they booked our plane seats - all I'm asking for is a travel credit, minus the cost of the airfare which I know wasn't much so I can take this trip while I'm still able to walkI am disabledThey won't even talk to me on the phone - say I have to talk to my agent, which I have doneHe gave me their numberBottom line is they have taken full advantage of a disabled woman All I want is the trip I've wanted all my life
I was unable to make my trip in August due to my car breaking down on the way to the Airport They haven't responded a month later after emails
I called the morning of the trip when it happened and they were not open at am I contacted them again by phone when I was finally able to get home (due to financial stress, my cell phone had been shut-off during the day period) and they said "Nope, you didn't call before now" So I have emailed them twice with no response
2/29/CAPITAL ONE ONLINE PYMT AuthDate 27-F EB Payment ...9926-$
That is 1/of the payment
Reservation # ***
I am filing a complaint with vacationexpress.comWe booked a vacation package with vacation express o $2217,on April 15th going to cancun
Reservation # is ***We booked a vacation package with vacation express o $2217,on April 15th going to cancun
We were there one hour and ten minutes and the gate was closed and they refused to take us to
be on flight which I understandbut we tried to talk with airline people to reschedule another flight to
go and they refused to talk to us and were very rude to uswe video taped how bad they treat my husband
and II tied to call vacation express times in the next two hourstimes calls went through but I have to be on hold
mins before I can talk with anyone on phonelast time I talked with their representative he told me
there is nothing they can do for me and I asked for their supersor trying to find out we can use
take another flight to go there and use the rest of vacation days we bookedthey hang up on m
I just returned from my vacation at Cancun Everything was booked through Vacation Express (flight, hotel, transfer to and from airport, and an excursion to the Mayan ruins) Unlike other reviews posted here, my flight was not a charter flight and was a direct flight with Delta As soon as I booked my vacation, VEx provided the airline confirmation number which I used to check on Delta's website to confirm they had my information Everything was booked as requested with Delta
After reading some of the reviews, I had my concerns about not getting what I had purchased and that my information would not be transferred to the hotel or transportation company and I'd be stranded in Mexico without a clear point of contact with the travel agency Fortunately this didn't happen Upon arriving at CUN and following the instructions provided by VEx we were greeted by the Nexus/Sunwing rep (local provider) that had all our information and showed us to our driver The hotel had our reservations and everything was received as booked
It was a good experience booking our trip with Vacation Express and we saved some money when compared to booking hotel, flight and transfers directly with each provider
My boyfriend and I purchased a vacation package to Aruba through vacation express we purchased what it was described to us and in the website as the junior suit ocean viewWhen we inquired about the room we were selecting the website pictures as well as the descriptions read to us, was the description of what here at the resort in Aruba is a villa categoryThe company is doing advertisingThey are using villas discretion's and pictures to sell them as junior suitsWe had to pay an additional $Dollars in order to finally get into the room that was in the description as well as I the website under a junior suit
Product_Or_Service: Vacation package
Order_Number: Booking numberXXXXXX
I booked a trip to Cancun for next year I put deposit on it but it was too early to make flight arrangements but when I book they said I could just add it in to my reservation so I put down as deport now hen I wanna add the air they wanted me to put down another which I didn't have so when u asked why do I have to put move money down when I could just re bookies do would only have to put the down she said I would have to cancel reservation so I said ok I will do that then she says yeah there's cancellation fee ???really I have used this company before never heard of this very rude and unhelpful
We booked a Anniversary trip to Cancun, Mexico through Vacation ExpressThe resort we booked had beautiful pictures posted with beautiful views of the oceanWhen we got there that was not what we got! We got a nasty looking beach with a nasty looking oceanOur room was horrible and the food was the worst we have ever ate in our life! We asked to be moved the second day into our trip and the Vacation Express representative said we could be for $I signed the paperwork but didn't get a receiptShe said I would get a email confirmationWe moved to the other resortI still have not got my confirmation and the other resort had no reservation for us! hours later they get our reservation and I get my emailThe charges went from $To $782.00!! The representative for Vacation Express at Iberostar was very rude and would not help us with this matter! We decided we had enough of our Anniversary trip ruined so we would wait until we get back into the states to deal with this matt