Vacation Express misrepresented and over sold a vacation package at Memories Splash in Punta Cana, putting my family in a hostile and dangerous situation
Let me first start by saying that this was our third trip with Vacation Express We enjoyed our first 2, and recommended this company to countless others Unfortunately, now I am finding out that if something goes wrong, this company will do little to help you
We have had more than a month's worth of correspondence with Vacation Express and we were offered a $voucher toward another trip, which we denied I am reaching out to the Revdex.com in hopes another family will not be put in this unfortunate situation and to recoup some of our money
Let me begin with our reservation that clearly states we paid for a 'Premium Room? *with* an upgrade We did in fact get a premium room, but were denied an upgrade, despite having the paperwork showing it was part of our nearly $package The front desk tried to assure us th
Travel restricted due to hurricane in Jamaica on October 3,
On approximately September 24, 2016, I purchased a trip to Ocho Rios, Jamaica through Vacation Express via Groupon in Indianapolis, INOn October 1, 2016, I contacted Vacation Express to express concern about the hurricane in JamaicaI spoke with several representatives from Vacation Express about my concernA rep by the name of *** or ***, to me to send an email to post travel@vacation express.com to cancel the reservation to Jamaica, in the meantime, the Vacation Express was trying to contact *** for approval of the cancellationSpirit airlines canceled travel to Jamaica on the day I was to travel on October 3, Since I had already booked the my vacation time from October 3-7, I asked Vacation Express if they had anything to Cancun, MexicoI booked a reservation with Vacation Express to travel to Cancun, Mexico, at additional cost of $469.00, on my American Express Gold CardSpirit Airlines di
I purchase a group package Vacation Express said I receive a credit of
room for every paid + $Resort Credit
5x $Wine credit
2x $Spa Credit towards a massage
1x$Candle light Dinner Credit
20% off Private Events (Food and Beverage)
BW: November 01, 2016- January 31,
TW: January 03, 2017- December 22,
I paid for rooms they only gave me credit for one now they are trying to say its buy rooms get the 7th free its advertisementIt also said late checkout I get to the hotel and they said it will be dollars per hourAlso there was a round trip ride to and from the airport half my guest had to pay for a ride back to the airport
Order_Number: ***
I booked my vacation to Riviera Maya Mexico hotel Iberostar for the following dates 05/22/- 05/28/Booking went thru and my credit card was charged with the @ od $I did not received any confirmation via email and called the travel agent at vacation expressThe agent looked at my booking and informed me that the flight is not available for these datesHe cancel the bookingLast Friday I booked new vacation package making sure the flight is availableOf course, the package was $more, the booking went through, I received email confirmation and my card was charged againI checked my booking two days later and an error message was posted to my account, saying that the hotel is not availableMeanwhile I requested vacation dates at my work and made all the arrangementI called customer service and they told me that hotel is not available and asked me to pay an additional $I believe that it was not fair and cancelled the tripThey hold my money for two packages f
In September I booked a *** with Vacation Express for Air and inclusive resort for JamaicaA week before my Fiance (got engaged and booked this trip) and I were supposed to fly to Jamaica, Hurricane Matthews start to head towards JamaicaI started calling Vacation Express and was informed by a robot of a person that nothing could be done because I didn't purchase insuranceI nicely agreed that I didn't get insurance yet I didn't want a refund, just a credit to use during a future dateI spoke to over people over a week! NO ONE would have any compassion to just issue a credit, not a REFUND, for a future date so my fiance and I could enjoy Jamaica when a hurricane wasn't evacuating the locals! When I was finally able to get in touch with a person at the Hotel in Negril they said no one from Vacation Express even tried to contact them to ask for a creditI was flooredI didn't want my money back, we wanted to go to Jamaica yet not during a Hurricane! The hotel clerk was very nice to tell me all Vacation Express needed to do was email the hotel asking for a hotel credit to use at a future dateVacation Express REFUSED to do so because it wasn't in the policyI work as a Front Office Manager for a very popular destination and this was horrible customer serviceI will NEVER recommend or use Vacation Express
I have booked with Vacation Express numerous times and have never had a problem thus far I always receive good customer service and have had some amazing trips booking through this company! I have recommended them to friends and family!
I added a child to my booking on 2/and 2/i called vacation express letting them know she passed *** they said they couldn't give me no refund
I book a trip first time traveling for myself daughter and cousin my child friend had intention on goingShe was added to my booking on 2/i *** her 2/my trip was for June 29/she was invoke in a fatal accident within days of me adding her to bookingI contact vacation express immediately which was on 2/28/so they can take her off and give me refundThey told me I will just have a credit in the deceased person nameI ask how can a deceased person use a credit they said it nothing they could doI called my bank and let gen no what happen hey said they would approve my claim somehow I get a charge backThey didn't approve my claimI contacted the airline they said they would give me a refund but it will go the vacation expressThey told me they need death certificate I said I'm not the parent I have an obituary sh
Our honeymoon went well in Playa Del Carmen that we booked through Vacation Express! We have just recently booked a vacation for the 3rd time through vacation express & are thrilled to say that they have the most incredible prices with airfare that are truly all inclusive, as well as very detailed for each hotel they representI however am concerned not per our booking with Vacation Express, but with our future vacation at Punta Cana Vista Sol in September After trusting that Vacation Express only places the best resorts offered on their site & the incredible memories we have already made because of them; however the reviews for this particular hotel do not seem to be so positive onlineI know this has no reflection on Vacation Express, but none the less my husband and I are excited to share this experience in Punta Cana & I hope it will be like the last two times visited! CHOOSE VACATION EXPRESS & Make sure You play with dates of departure & arrival to truly get the benefits of savingI will continue to share and recommend Vacation Express to family and friends
We booked a vacation to Cancun through Vacation Express Booking number *** Upon arrival at the Royalton Resort in Cancun we were given the wrong room We expressed this at the front desk and were told we had to contact Vacation Express I called them and because it was the weekend we had to wait until Monday We were put in a room with king size bed and people in our party We were able to get a different room the next day We contacted Vacation Express on Monday and they did nothing while we were at the resort and we were stuck in a room that was not what we were told we were getting They told us the resort was sold out, but the resort told us we could upgrade for per night per guest We spoke with *** customer service manager ) at vacation express numerous times and were told they would have to listen to all of the calls between my husband and the agent Low and behold we were told that we were indeed told we would have a room with a jaquzzi yet ther
Deposit not returned and not described clearly on website that it would not be returned for health issues
I purchased a trip in April for a trip in October on Vacation ExpressWhen I purchased the trip, I put a deposit downIt was never clearly stated that this deposit would not be refunded if there were health issues that prevented you for taking the tripWhen I went to cancel the trip and described why, the customer service representative informed me that I would not receive my deposit back even though I informed them within their stated cancellation policy of weeks prior to the tripThey told me that on a different page, that I never signed or saw they stated they do not refund depositsThis is completely inappropriate when they state on the page "trip may be cancelled up to weeks prior" They will not refund my money and have acted completely inappropriate
In January I purchased an all-inclusive trip for myself and my husband to *** I paid a deposit of approx$and the remainder of approx$was due several months laterI thought it was odd to sthe payment this way rather than have an option to pay in fullI did not receive any confirmation receipt after paymentTrip details were not sent either, everything reflected only by logging onto the websiteFinal payment was due in April and I added insurance after initial bookingOur circumstances for the time of the trip (May 23) have changed and I called to cancel the booking on March and received vague information and misinformationEven though the insurance had not been purchased yet I was told I had to make a claim for reimbursementIn my mind, this is not a confirmed trip as the cost has not been paid in full and I am canceling well in advanceAfter canceling my booking, the customer service representative mentioned since I have non-refundable airfare that
I had a positive experience booking my vacation through Vacation ExpressEverything went off without a hitchI want to book through them againI went to Cancun for my birthday and the price was right and as advertised
After sustaining an injury at the hotel we were staying at, I was threatened by hotel management and left Dominic Republic under duress the next day
My wife, ***, and I arrived at your Be Live resort on June 11, 2018, in Punta Cana Dominican Republic, from the Punta Cana airport at 2:PMAfter checking in and being given room #***, we had dinner at the buffet and then decided to swim in the pool just outside our room in the eveningOur booking number is When we got out of the pool we went to return to our room through the outside patio doorAs soon as I stepped onto the tile patio area I slipped on the slick tile causing cuts on my left foot and pain in my left knee
*** cleaned the cuts on my foot and applied medication with supplies we brought with usShe also retrieved ice for my kneeWhile I laid I the bed with the ice on my knee, we decided that it would be best to notify the staff of the incident since we were supposed to be going on the Saona Is
Sales pitch to purchase trip to *** ***
Email below was sent to post travel with the response of they would credit $for the non diamond club This is a marketing scheme and the resort has extensive issues My health took weeks to recover from the mold in the room
My family and I travel quite frequently and often internationalI decided to take my wife away on a little getaway and decided to use vacation express and to book nights at the royalton bavaro
We arrived at the royalton and was dropped off at the front of the facility and I explained to them that we were diamond club and after minutes of trying to figure out what to do they shuttled us to the diamond club check inUpon arriving there, we gave our names and they sat us in the reception areaLong story short, it took about hours to get checked inFor some reason, they could not locate usThis was the beginning of a terrible tripWe were put in building (from what I understand diamond club is buildin
This company is a complete joke and embarrassmentI booked a trip through Vacation Express for a Star all-inclusive resortI spent over half the trip with no running water and no working toiletsUnsanitary conditionsI've been trying to get a hold of a person to speak with to resolve this issueI get no where, its impossible to speak to a human that can do anythingAll they do is give you the run around and send automated e-mail responsesI spent almost 3k on this tripThe saddest part of all has been the non-existent customer service I have received after this tripI would never recommend this company to anyone! Ever! I don't know how they are still in business with so many unhappy clients
Other travels on my trip that experienced the same exact conditions but went through a different Travel Company have been refunded long agoWhats the hold up with Vacation Express? I'm disgusted and dealing with Vacation Express has been a complete nightmareI've sent e-mails, letters, made phone calls and nothing! My next step is to take legal action!
Vacation express was great! We booked a trip to Cancun and the whole booking process was fast and easyA week before leaving they let us know that they had a last minute cancellation and offered us a complimentary upgradeOur upgraded resort was unbelievable! Vacation Express made the whole trip easy with comprehensive travel documentsI would highly recommend them to anyone!
I made an online reservation and found the EXACT same itinerary days later for $ (40%) lessRepeated calls to supervisors not returned
On October 3rd I made a reservation using booking #***I was given flight options based only on American AirlinesDays later when on the site an entirely different airline (interjet) was offered for the same itinerary & acommodations for $less (40% of what paid)I was still within my cancel period with website so called to cancel & rebook with new airline at lower priceI was informed by operator *** that a supervisor was not available at the time & that I should send an email & someone would respond that dayToday is now Monday and I still have not heard backI am on hold with company as we speak again for over an hour being told a supervisor will not come to the phoneI am out of my cancellation period and the lower priced flights are no longer availableAs a travel agency this company did NOT act in my best interest
I was told misadvised about trip insurance
I was advised upon booking I could add trip insurance at $per passenger within weeksI called days later and I was advised that I couod no longer add $41/insurance I was required to purchase insurance at $per person(Making my insurance for people go up over $300) I do not have the money to pay this in the next days required so I am no unabke to insure my $vacation due to information
I attempted to follow up with the company Vacation Express to inquire about the verbally agreed reimbursement for transfer from the hotel to the airport never arriving resulting in a missed flight, flight change, and taxi charges exceeding the original purchase with the agencyI spoke with Shy, a supervisor with reservations who refused to transfer me to customer relations/satisfaction, and informed me that correspondence will be made with the booking travel agentI previously made a request in writing to Vacation Express to direct all correspondence regarding this matter directly to me, as the verbal agreement for reimbursement was made to me via telephone while I was in destination travelThe supervisor refused again to transfer to customer relations, and abruptly ended the call
Product_Or_Service: Travel Hotel and Transportation
Order_Number: XXXXXXX
I booked a trip to Aruba with Vacation Express online on March 28, I had to call them about transfer fees and boarding passesThere is only one number for themIt took me days to contact them as most of the time when I dialed the number the outgoing msg was the number was out of order or the customer cannot be reached Once connected was on hole for over 45min Received the info I needed and confirmed with agent that I was billed dollars on my credit card and the remaining would automatically be billed on May 2, I received an email on May 2, saying in the header "DO NOT RESPONDFinal payment invoice." I did not open the email for a couple days as it stated it was only an invoice and the agent told me I would automatically be billedOnce I opened the email I printed out the invoice and read it carefullyIt seems I needed to log on to another web address to confirm paymentI could not log into it from any device as the message when I tried was "Error
Vacation Express misrepresented and over sold a vacation package at Memories Splash in Punta Cana, putting my family in a hostile and dangerous situation
Let me first start by saying that this was our third trip with Vacation Express We enjoyed our first 2, and recommended this company to countless others Unfortunately, now I am finding out that if something goes wrong, this company will do little to help you
We have had more than a month's worth of correspondence with Vacation Express and we were offered a $voucher toward another trip, which we denied I am reaching out to the Revdex.com in hopes another family will not be put in this unfortunate situation and to recoup some of our money
Let me begin with our reservation that clearly states we paid for a 'Premium Room? *with* an upgrade We did in fact get a premium room, but were denied an upgrade, despite having the paperwork showing it was part of our nearly $package The front desk tried to assure us th
Travel restricted due to hurricane in Jamaica on October 3,
On approximately September 24, 2016, I purchased a trip to Ocho Rios, Jamaica through Vacation Express via Groupon in Indianapolis, INOn October 1, 2016, I contacted Vacation Express to express concern about the hurricane in JamaicaI spoke with several representatives from Vacation Express about my concernA rep by the name of *** or ***, to me to send an email to post travel@vacation express.com to cancel the reservation to Jamaica, in the meantime, the Vacation Express was trying to contact *** for approval of the cancellationSpirit airlines canceled travel to Jamaica on the day I was to travel on October 3, Since I had already booked the my vacation time from October 3-7, I asked Vacation Express if they had anything to Cancun, MexicoI booked a reservation with Vacation Express to travel to Cancun, Mexico, at additional cost of $469.00, on my American Express Gold CardSpirit Airlines di
I purchase a group package Vacation Express said I receive a credit of
room for every paid + $Resort Credit
5x $Wine credit
2x $Spa Credit towards a massage
1x$Candle light Dinner Credit
20% off Private Events (Food and Beverage)
BW: November 01, 2016- January 31,
TW: January 03, 2017- December 22,
I paid for rooms they only gave me credit for one now they are trying to say its buy rooms get the 7th free its advertisementIt also said late checkout I get to the hotel and they said it will be dollars per hourAlso there was a round trip ride to and from the airport half my guest had to pay for a ride back to the airport
Order_Number: ***
I booked my vacation to Riviera Maya Mexico hotel Iberostar for the following dates 05/22/- 05/28/Booking went thru and my credit card was charged with the @ od $I did not received any confirmation via email and called the travel agent at vacation expressThe agent looked at my booking and informed me that the flight is not available for these datesHe cancel the bookingLast Friday I booked new vacation package making sure the flight is availableOf course, the package was $more, the booking went through, I received email confirmation and my card was charged againI checked my booking two days later and an error message was posted to my account, saying that the hotel is not availableMeanwhile I requested vacation dates at my work and made all the arrangementI called customer service and they told me that hotel is not available and asked me to pay an additional $I believe that it was not fair and cancelled the tripThey hold my money for two packages f
In September I booked a *** with Vacation Express for Air and inclusive resort for JamaicaA week before my Fiance (got engaged and booked this trip) and I were supposed to fly to Jamaica, Hurricane Matthews start to head towards JamaicaI started calling Vacation Express and was informed by a robot of a person that nothing could be done because I didn't purchase insuranceI nicely agreed that I didn't get insurance yet I didn't want a refund, just a credit to use during a future dateI spoke to over people over a week! NO ONE would have any compassion to just issue a credit, not a REFUND, for a future date so my fiance and I could enjoy Jamaica when a hurricane wasn't evacuating the locals! When I was finally able to get in touch with a person at the Hotel in Negril they said no one from Vacation Express even tried to contact them to ask for a creditI was flooredI didn't want my money back, we wanted to go to Jamaica yet not during a Hurricane! The hotel clerk was very nice to tell me all Vacation Express needed to do was email the hotel asking for a hotel credit to use at a future dateVacation Express REFUSED to do so because it wasn't in the policyI work as a Front Office Manager for a very popular destination and this was horrible customer serviceI will NEVER recommend or use Vacation Express
I have booked with Vacation Express numerous times and have never had a problem thus far I always receive good customer service and have had some amazing trips booking through this company! I have recommended them to friends and family!
I added a child to my booking on 2/and 2/i called vacation express letting them know she passed *** they said they couldn't give me no refund
I book a trip first time traveling for myself daughter and cousin my child friend had intention on goingShe was added to my booking on 2/i *** her 2/my trip was for June 29/she was invoke in a fatal accident within days of me adding her to bookingI contact vacation express immediately which was on 2/28/so they can take her off and give me refundThey told me I will just have a credit in the deceased person nameI ask how can a deceased person use a credit they said it nothing they could doI called my bank and let gen no what happen hey said they would approve my claim somehow I get a charge backThey didn't approve my claimI contacted the airline they said they would give me a refund but it will go the vacation expressThey told me they need death certificate I said I'm not the parent I have an obituary sh
Our honeymoon went well in Playa Del Carmen that we booked through Vacation Express! We have just recently booked a vacation for the 3rd time through vacation express & are thrilled to say that they have the most incredible prices with airfare that are truly all inclusive, as well as very detailed for each hotel they representI however am concerned not per our booking with Vacation Express, but with our future vacation at Punta Cana Vista Sol in September After trusting that Vacation Express only places the best resorts offered on their site & the incredible memories we have already made because of them; however the reviews for this particular hotel do not seem to be so positive onlineI know this has no reflection on Vacation Express, but none the less my husband and I are excited to share this experience in Punta Cana & I hope it will be like the last two times visited! CHOOSE VACATION EXPRESS & Make sure You play with dates of departure & arrival to truly get the benefits of savingI will continue to share and recommend Vacation Express to family and friends
We booked a vacation to Cancun through Vacation Express Booking number *** Upon arrival at the Royalton Resort in Cancun we were given the wrong room We expressed this at the front desk and were told we had to contact Vacation Express I called them and because it was the weekend we had to wait until Monday We were put in a room with king size bed and people in our party We were able to get a different room the next day We contacted Vacation Express on Monday and they did nothing while we were at the resort and we were stuck in a room that was not what we were told we were getting They told us the resort was sold out, but the resort told us we could upgrade for per night per guest We spoke with *** customer service manager ) at vacation express numerous times and were told they would have to listen to all of the calls between my husband and the agent Low and behold we were told that we were indeed told we would have a room with a jaquzzi yet ther
Deposit not returned and not described clearly on website that it would not be returned for health issues
I purchased a trip in April for a trip in October on Vacation ExpressWhen I purchased the trip, I put a deposit downIt was never clearly stated that this deposit would not be refunded if there were health issues that prevented you for taking the tripWhen I went to cancel the trip and described why, the customer service representative informed me that I would not receive my deposit back even though I informed them within their stated cancellation policy of weeks prior to the tripThey told me that on a different page, that I never signed or saw they stated they do not refund depositsThis is completely inappropriate when they state on the page "trip may be cancelled up to weeks prior" They will not refund my money and have acted completely inappropriate
In January I purchased an all-inclusive trip for myself and my husband to *** I paid a deposit of approx$and the remainder of approx$was due several months laterI thought it was odd to sthe payment this way rather than have an option to pay in fullI did not receive any confirmation receipt after paymentTrip details were not sent either, everything reflected only by logging onto the websiteFinal payment was due in April and I added insurance after initial bookingOur circumstances for the time of the trip (May 23) have changed and I called to cancel the booking on March and received vague information and misinformationEven though the insurance had not been purchased yet I was told I had to make a claim for reimbursementIn my mind, this is not a confirmed trip as the cost has not been paid in full and I am canceling well in advanceAfter canceling my booking, the customer service representative mentioned since I have non-refundable airfare that
I had a positive experience booking my vacation through Vacation ExpressEverything went off without a hitchI want to book through them againI went to Cancun for my birthday and the price was right and as advertised
After sustaining an injury at the hotel we were staying at, I was threatened by hotel management and left Dominic Republic under duress the next day
My wife, ***, and I arrived at your Be Live resort on June 11, 2018, in Punta Cana Dominican Republic, from the Punta Cana airport at 2:PMAfter checking in and being given room #***, we had dinner at the buffet and then decided to swim in the pool just outside our room in the eveningOur booking number is When we got out of the pool we went to return to our room through the outside patio doorAs soon as I stepped onto the tile patio area I slipped on the slick tile causing cuts on my left foot and pain in my left knee
*** cleaned the cuts on my foot and applied medication with supplies we brought with usShe also retrieved ice for my kneeWhile I laid I the bed with the ice on my knee, we decided that it would be best to notify the staff of the incident since we were supposed to be going on the Saona Is
Sales pitch to purchase trip to *** ***
Email below was sent to post travel with the response of they would credit $for the non diamond club This is a marketing scheme and the resort has extensive issues My health took weeks to recover from the mold in the room
My family and I travel quite frequently and often internationalI decided to take my wife away on a little getaway and decided to use vacation express and to book nights at the royalton bavaro
We arrived at the royalton and was dropped off at the front of the facility and I explained to them that we were diamond club and after minutes of trying to figure out what to do they shuttled us to the diamond club check inUpon arriving there, we gave our names and they sat us in the reception areaLong story short, it took about hours to get checked inFor some reason, they could not locate usThis was the beginning of a terrible tripWe were put in building (from what I understand diamond club is buildin
This company is a complete joke and embarrassmentI booked a trip through Vacation Express for a Star all-inclusive resortI spent over half the trip with no running water and no working toiletsUnsanitary conditionsI've been trying to get a hold of a person to speak with to resolve this issueI get no where, its impossible to speak to a human that can do anythingAll they do is give you the run around and send automated e-mail responsesI spent almost 3k on this tripThe saddest part of all has been the non-existent customer service I have received after this tripI would never recommend this company to anyone! Ever! I don't know how they are still in business with so many unhappy clients
Other travels on my trip that experienced the same exact conditions but went through a different Travel Company have been refunded long agoWhats the hold up with Vacation Express? I'm disgusted and dealing with Vacation Express has been a complete nightmareI've sent e-mails, letters, made phone calls and nothing! My next step is to take legal action!
Vacation express was great! We booked a trip to Cancun and the whole booking process was fast and easyA week before leaving they let us know that they had a last minute cancellation and offered us a complimentary upgradeOur upgraded resort was unbelievable! Vacation Express made the whole trip easy with comprehensive travel documentsI would highly recommend them to anyone!
I made an online reservation and found the EXACT same itinerary days later for $ (40%) lessRepeated calls to supervisors not returned
On October 3rd I made a reservation using booking #***I was given flight options based only on American AirlinesDays later when on the site an entirely different airline (interjet) was offered for the same itinerary & acommodations for $less (40% of what paid)I was still within my cancel period with website so called to cancel & rebook with new airline at lower priceI was informed by operator *** that a supervisor was not available at the time & that I should send an email & someone would respond that dayToday is now Monday and I still have not heard backI am on hold with company as we speak again for over an hour being told a supervisor will not come to the phoneI am out of my cancellation period and the lower priced flights are no longer availableAs a travel agency this company did NOT act in my best interest
I was told misadvised about trip insurance
I was advised upon booking I could add trip insurance at $per passenger within weeksI called days later and I was advised that I couod no longer add $41/insurance I was required to purchase insurance at $per person(Making my insurance for people go up over $300) I do not have the money to pay this in the next days required so I am no unabke to insure my $vacation due to information
I attempted to follow up with the company Vacation Express to inquire about the verbally agreed reimbursement for transfer from the hotel to the airport never arriving resulting in a missed flight, flight change, and taxi charges exceeding the original purchase with the agencyI spoke with Shy, a supervisor with reservations who refused to transfer me to customer relations/satisfaction, and informed me that correspondence will be made with the booking travel agentI previously made a request in writing to Vacation Express to direct all correspondence regarding this matter directly to me, as the verbal agreement for reimbursement was made to me via telephone while I was in destination travelThe supervisor refused again to transfer to customer relations, and abruptly ended the call
Product_Or_Service: Travel Hotel and Transportation
Order_Number: XXXXXXX
I booked a trip to Aruba with Vacation Express online on March 28, I had to call them about transfer fees and boarding passesThere is only one number for themIt took me days to contact them as most of the time when I dialed the number the outgoing msg was the number was out of order or the customer cannot be reached Once connected was on hole for over 45min Received the info I needed and confirmed with agent that I was billed dollars on my credit card and the remaining would automatically be billed on May 2, I received an email on May 2, saying in the header "DO NOT RESPONDFinal payment invoice." I did not open the email for a couple days as it stated it was only an invoice and the agent told me I would automatically be billedOnce I opened the email I printed out the invoice and read it carefullyIt seems I needed to log on to another web address to confirm paymentI could not log into it from any device as the message when I tried was "Error