When I arrived at Occidental Caribe My suitcase was closed and all my contents were in the bagI had checked at airportA bell hop took my bag from me and told me it had to stay in an assigned areaI went to check in at receptionWhen I followed another bell hop with my bag towards my room I noticed my suitcase was open and bathing suit was coming out of bagOnce I realized my toiletry bag was missing I called the front deskThey transferred me but I got disconnectedThis happened timesI finally spoke with someone and they said a security representative would be on their way upAfter minutes the bell hop that brought my bag up came to the doorHe stated this kind of thing happens at the airportI know I worked thereIt doesnt happen hereWe have camerasI asked if the cameras had been reviewedHe said no you arent listening to meThis didnt happen hereI informed him the bag was in the suitcase at the airportThe bag was closed until I left it with t
Product_O
This place does not have fair business practicesThey refund differently for the SAME booking
I booked a trip for my boyfriend & I to go to JamaicaWe booked with another couple who booked the EXACT same tripUnfortunately we had to cancel due to unforeseen circumstances and my friend cancelled first- no problemShe recieved $back on credit card (WHICH WAS MY CARD SINCE I DID THE BOOKING- SO I KNOW WHAT SHE GOT BACK) and a $voucherWhen I called a week later, I was told I could only get a voucher in both of our names for the amount we paid minus insurance and feesI have a restraining order against my boyfriend but at first was told it HAD to go in both of our namesAfter hanging up the first time, I called back and got a different girl and she told me since I had paid solely on my card that I could get his name removed (of course a $fee)So I ended up with this optionHowever, I checked both of our reservations and we paid for the exact same travel insuranceSo
I bought a Groupon for a trip to travel to Cozumel and the company that handled it was Vacation ExpressBecause I live in Baltimore I wanted to leave from BWI so I called them to make arrangementsI was delighted to find out that there would be no up hare to fly out of BWI and the customer service representative said he would just make the arrangements while I was on the phone with himSo he would ask me a question, put me on hold for a long time, and then return and repeatWe were on the phone with this guy for almost and hour booking the details of the flights and transfers, but finally got it accomplishedThen, I called back to ask a question, and found out that not only had he made a mistake with the flight and that our transfers on the return flight would not work, but he had not booked the transfers at allThe woman I spoke with said that he was new and she actually sat next to himShe informed me that the flights could not be changed and the transfers on the return trip d
Booked a trip with insuranceCancelled due to zika virusWas supposed to receive back $after cancellingNever received and unable to contact
Booked trip through vacation express.com with insurance to Punta Cana on Dec 29, Price of trip with airfare from Atlanta was $for nightsInsurance and deposit were $318, $depositIf I cancel trip by April 15, I was to receive $deposit backWe cancelled trip on April 14, due to my wife concern over Zika virusI have never received deposit back, and cannot get in touch with no one at vacation espress
I would like to file a complaint over deposit never received back on my credit card
Booked vacation through Vacation ExpressThey used a charter airline called *** *** as the direct flight airlineThey stole my suitcases
I booked a vacation through Vacation Express onlineThe do direct flights to Punta Cana, Dominican Republic through an airline called ***On my return flight on 8/14, I checked my and my daughters suitcase at the same time and place in the Punta Cana airport hours before our flight leftUpon arriving on the direct flight back to Columbus Ohio from Punta Cana, my and my daughters luggage was not thereEveryone else's luggage made it from the flightIt was a direct flightThey literally stole my luggageI have read reviews online where the very same thing has happened to multiple peopleI believe they are targeting people and keeping their luggage through *** *** and then when you try to call them they call the airline *** and give you the run-around saying you have to go through them to
On Jan 25th we took flight from Pittsburgh with a return flight on Feb 1st...WE had paid a upgrade charge for preferred seating which I was told were wider seats like first class...In my years of flying,this was the most uncomfortable flight I have ever been on...Not only was it tight fitting, but the seatback would not reclineThe price included a snackbox and drink which was not worth the price of the upgrade
I having an issue trying to change the hotel that is bookedHotel is under construction and they are giving me a hard time
I have been trying to change my hotel because the hotel that was booked is under construction The customer service agents are giving me a hard time They are also not honoring a code that was given to all our parties
Trip booked with vacation express for Bahama trip
6-14-to 6-18-I spoke to rep to cancel due
To no passport they refused to help me
Spoke to phone rep to cancel trip due to no passport.rep appeared to go ask boss,they refused
To help meTrip paid in full,amount was $
I would want refundBooking # ***.trip booked
On 3-23-2016.trip was for 6-14-to 6-18-
Trip paid with bank debit card, first national
Bank
SPREAD THE WORD: Vacation Express is a SCAM! I booked a vacation package with Vacation Express for a flight from San Diego to Cabo with nights at an all inclusive "resort" in San Jose Del CaboFirst of all, no where was it stated that San Jose Del Cabo is not the "traditional" Cabo that everyone knowsSan Jose Del Cabo is a town minutes away and $ONE WAY in a taxi!! I tried to make the most out of the resort we had but it was disgusting!!! The tomatoes were clear with no red color, the hottest salsa they had IN MEXICO was Tabasco sauce, in the degree weather the thermostat was fake and did not change fan speed or temperature, wifi was a joke could not even send a text to family that I arrived safely, food there was the worst thing I've ever seenI ordered nachos since I was in MEXICOand got stale tortilla chips with nacho cheese sauce on top!!!! What?!? This is what I buy from my brothers baseball games at the concession standOn top of this my boyfriend and I got food poisoning the first night!! The alcohol was not even remotely realWe ordered tequila on the rocks after receiving glass full of sweet and sour for our "margarita"The tequila tasted like salty water!! There was NO alcohol inside this! The liquor bottles displayed on the bar were disgusting and had obvious been refilled numerous timesWhat a jokeWhat a jokeWe left the hotel the next morning and moved to Cabo San Lucas where none of the above has happened!! I'm so disgusted by vacation express I would like a round of the hotel pleaseThis has cost way too much money and time and has ruined my vacationHow depressing on my week off from work I get nacho cheese and food poisoning!!!!!
Beware of Vacation Express on Groupon that is using Swift Airlines!!! The bad reviews are True!!!
They charter the plane and aircrew through Swift Air, so those nice people on the plane can't help you in anyway, because they don't work for Vacation Express!
Our flight to Punta Cana was delayed over two hours, due to check in being so slowThey had people working for Vacation Express to get everyone's bags checked inWe had printed our boarding pass at home, so we know our seatsThey printed new ones with different seats but told us to sit wherever!
We were suppose to arrive by 3:p.m., we landed at 5:p.mso our first day was wasted
Our hotel was Vista SolThe reviews didn't lieEverything bad that is written out there is true
The spa was wonderful
The food is terribleThe only okay meal was breakfast, they have chiefs making omelets
The restaurants that say they require reservations don't! The Mexican Restaurant has decent fajitas
There is no room service
"You should have read the fine print" - Monique, Supervisor from Vacation Express
hours before I trip departed, Vacation Express alerts us that the hotel is over booked and that they don't have a room for usOver hours on the phone, most of it on hold, only to find out that we either pay $more, or they'll give us our money backThe most horrific customer service experience I've ever had in my lifeIf Comcast had a travel agency, this would be it
Please learn from our mistake and do not risk losing your entire vacation time to this unprofessional, sad excuse for a travel agency
When I initially booked a vacation to Punta Cana with Vacation Express, I was a little leery, however, I have nothing but positive things to say about Vacation Express We left from Newark airport (hours before our flight) and the check -in was seamless and without a hitch The only thing I will say if you're a tall person, the seats on Dominican Wings are very tight (we will get 1st row going forward) Upon arrival, in Punta Cana, my husband's luggage did not arrive (it was still in Newark never was put on the airplane) We worked with our Vacation Express/Nexus Tour Guide - Raeffale, who was so helpful and patient with us in trying to get my husband's luggage I cannot stop saying how valuable Raeffale was to us My husband's luggage arrived the next day and we enjoyed the rest of our vacation Raeffaele was even able to get us a $refund towards the shorts/shirt my husband purchased, I cannot thank him enough! He even refused to accept our tip My vacation express trip went extremely well without a hitch and I will be using them again!
I WILL NEVER BOOK ANYTHING WITH THIS COMPANY EVER AGAIN! One of the managers at vacation express went in and changed my vacation without notifying me or my travel partnerWhen I called to get the issue resolved the manager who booked my vacation claim he never did it and I spoke with someone elseOn top of that he said he called me the day after my vacation was booked and we spoke and I agreed to the change which never happenedI always paid extra to get an extended day on my vacation and after I paid and booked the went in and changed it to a day less and will not refund me my moneyEverytime I call to speak to a manager they are never availableThe customer service is HORIIBLE! And I would recommend anyone I know to not book with this companyThey are liars and book you for a trip you think you are getting to steal your money
Product_Or_Service: Vacation
Order_Number: XXXXXXX
We bought our family vacation with vacation express (reservation # XXXXXXX) and felt totally cheated
Everything was a disaster from the first day the flight full of irregularities the "Hotel" completely below expectations, the water park without meeting the minimum hygiene conditions, disastrous food, stay in the hotel horrible service and general manager Ms *** *** very unprofessional
Vacation Express not even try to assist in correcting all these problems
Vacation express Turned our family vacation into a family nightmare
Product_Or_Service: vacation packets
Account_Number: reservation # XXXXXX
Refusal of refund after deceptive bait-and-switch pricing
On Saturday October 22, 2016, I was redirected to the Vacation Express website after searching travel deals on Travel Zoo The travel deal I wanted to purchase was advertised on both sites as all-inclusive Jamaica hotel/resort with airfare included On the first page of redirection to Vacation Express, the deal stated round-trip airfare included When choosing the resort, at the top of that page (on the tab that was labeled "flight+hotel", other choices were "flights" and "hotels") was where you were to select your departing airport and airlineAll resorts listed stated "price per person includes airfare, taxes & fees" I selected a resort that was advertised as "$- price per person includes airfare, taxes & fees"This was for rooms selected and people per room On the next page it showed a total of $for "passengers" I completed my information and payment information, then all information for myself and
Was given wrong flight time and therefore we miss our 2nd flight and had to rent car to drive the rest of the way home
When we booked our trip for Cozumel, we were given the flight information highlighted below and based on that, we booked flights from/to CVGHowever, we were never told...and I mean never told that this was actually the boarding time and not the departure timeIn my experience, when booking, you are given the departure time, hence why you should arrive at airport hours earlyTherefore, we ended up missing our return flight to CVG and had to rent a car and spend the next hours and minutes driving home, which caused us not to get home until 3:15am And due to arriving home in middle of night, missed a couple of hours of work
We tried having Delta change our flight, but there was absolutely nothing availableNor were there any flights going to other surrounding cities such as Dayton, Columbus, Lexington, or Louisville, which left us no choice but to dr
I was sold insurance for year I was not told about insurance that would refund the trip if I could not take the trip
I initially called in October when I received the gift from my niece I did not have a passport so I could not take a vacation on short notice I was told to purchase insurance that would give me and another person additional time to obtain a passport I was not told that the insurance was only good for year and that we could not get a refundI was informed about weeks ago that I could have purchased a different insurance and that would have allowed a 75% refund I feel as thought the entire process is a rip off I was sent vouchers for people who do not live in the same place booking number First I was told that I had to travel by 10/12/and today I was told I have to go and come back before 10/12/or my niece losing the $she spent working a part time job The issue date of the voucher was 11/16/that is also the mailing dat
The only reason they are getting one star is because I cannot click zero stars Our vacation began with a delayed flight We were supposed to leave at 9:am We were informed at 8:am that we would be leaving hours late due to the fact that the crew would need to rest At 12:pm we had still not left At around 12:the plane was finally pulled to the gate and maintenance crews began to clean the plane where I have videos of the crew screaming and yelling at each other and throwing cords, paper towels, etcat each other Later, I found out from the crew that the plane was not cleaned from the previous night and when they moved the plane to the gate the toilets overflowed and were now all over the plane Joy Joy We got to smell this all the way to Punta Cana It was a pleasure Worst flight ever So with all that we finally arrived about hours after we were supposed to After arriving at our hotel they were overbooked and asked us to move to another hotel They said it was a better hotel, an upgrade they said You will have queen beds, room service, better Wifi, premium liquor, basically the moon So, we said okay Lies, lies, lies We were exhausted We arrived to basically an oversized queen bed that they expected two people to sleep in, no room service, the same exact liquor as the other hotel, an ac that did not work, drains that were clogged, ants on the balcony and the view of the laundry facility They did fix the ac after about hours To top things off, the day before we left, the maids did not even clean our room It was the worst trip EVER We finally got to leave this wonderful place, only to have our flight delayed again It was delayed for one hour this time They didn't tell us why They didn't tell us nothing We paid to upgrade to first class It was $ They served us one drink We were supposed to get two We were supposed to get first checked bag, but we had already paid for checked bag so we didn't even get that They only had whiskey and champagne to offer us Are you kidding me? No wine, no liquor This is a joke I would not recommend Vacation Express booking your vacation if they cannot find a better Charter Airline to service you and a better resort
VE has not responded to my emailed complaint and refuses to provide direct access to anyone that can resolve the issue
We booked a family trip (2Adult, 2Child 10,5) to the DR through VE (booking #***) traveling July 23-On the day of our departure, our direct flight home to CLT....scheduled to leave at 1pm...was delayed multiple times After being stranded at the hotel w/o a room for the ENTIRE day, we were finally picked up at 9pm to head to the airport Upon checking in, we were informed that our direct flight to CLT had been changed to include a stop in MIA because customs was not open that late in CLT The flight to MIA finally boarded at 2am We arrived in CLT at 7:25am....15hrs past our original arrival time!!
I have been on 200+ flights all over the world for business and pleasure...NEVER have I experienced such a delay
VE recognized the profound travel issues we endured during our return trip and was quick to issue a "gesture of goodwill" which included a $
This was by far the worst travel experience I have ever experienced, very disappointed with their customer service and desire to make things rightOur flight was supposed to leave DFW to Punta Cana on July 23rd at 10:00AM, we were notified the flight was delayed for hours and we were not given a reasonI tried contacting vacation express to find out why and if any accommodations were going to be madeI was hung up on, put on hold for hours and they would not transfer me to a supervisor or anyone in chargeWe were on our way to the airport only to find out that the flight was delayed yet another hours, by this time instead of leaving at 10am, we were scheduled to leave at 7pmOnce we got to the airport, no one knew where to check in and when we finally found the desk for chethe agents behind the desk stated we were lucky to find them because they they weren't even supposed to be there to check us inWe paid for the upgrade in seating and to get free drinks, well everyone on the plane received free drinks without paying extraWe also sat on the plane for another hour since they had to fuel the planeWe ended up gettin to Punta Cana at 1am and to our resort at 3amWe lost a full day of travel for people, this was our one family vacation with our children and it was ruined thanks to vacation expressThe next day at the resort we booked a few excursions through vacation express and out of the were horribleVery disorganized, late start on the buggy rides and definite not worth the money we had to pay for the buggy excursion and half day of deep sea fishingThe resort was full of mosquitos in the room, that my daughter was bitten times on her legs, she was not able to enjoy this vacation and now has a horrible memory of this vacationI purchased the travel protection plan and have been trying to contact vacation express with no successWill never book with vacation express and will never recommend them to anyone
When I arrived at Occidental Caribe My suitcase was closed and all my contents were in the bagI had checked at airportA bell hop took my bag from me and told me it had to stay in an assigned areaI went to check in at receptionWhen I followed another bell hop with my bag towards my room I noticed my suitcase was open and bathing suit was coming out of bagOnce I realized my toiletry bag was missing I called the front deskThey transferred me but I got disconnectedThis happened timesI finally spoke with someone and they said a security representative would be on their way upAfter minutes the bell hop that brought my bag up came to the doorHe stated this kind of thing happens at the airportI know I worked thereIt doesnt happen hereWe have camerasI asked if the cameras had been reviewedHe said no you arent listening to meThis didnt happen hereI informed him the bag was in the suitcase at the airportThe bag was closed until I left it with t
Product_O
This place does not have fair business practicesThey refund differently for the SAME booking
I booked a trip for my boyfriend & I to go to JamaicaWe booked with another couple who booked the EXACT same tripUnfortunately we had to cancel due to unforeseen circumstances and my friend cancelled first- no problemShe recieved $back on credit card (WHICH WAS MY CARD SINCE I DID THE BOOKING- SO I KNOW WHAT SHE GOT BACK) and a $voucherWhen I called a week later, I was told I could only get a voucher in both of our names for the amount we paid minus insurance and feesI have a restraining order against my boyfriend but at first was told it HAD to go in both of our namesAfter hanging up the first time, I called back and got a different girl and she told me since I had paid solely on my card that I could get his name removed (of course a $fee)So I ended up with this optionHowever, I checked both of our reservations and we paid for the exact same travel insuranceSo
I bought a Groupon for a trip to travel to Cozumel and the company that handled it was Vacation ExpressBecause I live in Baltimore I wanted to leave from BWI so I called them to make arrangementsI was delighted to find out that there would be no up hare to fly out of BWI and the customer service representative said he would just make the arrangements while I was on the phone with himSo he would ask me a question, put me on hold for a long time, and then return and repeatWe were on the phone with this guy for almost and hour booking the details of the flights and transfers, but finally got it accomplishedThen, I called back to ask a question, and found out that not only had he made a mistake with the flight and that our transfers on the return flight would not work, but he had not booked the transfers at allThe woman I spoke with said that he was new and she actually sat next to himShe informed me that the flights could not be changed and the transfers on the return trip d
Booked a trip with insuranceCancelled due to zika virusWas supposed to receive back $after cancellingNever received and unable to contact
Booked trip through vacation express.com with insurance to Punta Cana on Dec 29, Price of trip with airfare from Atlanta was $for nightsInsurance and deposit were $318, $depositIf I cancel trip by April 15, I was to receive $deposit backWe cancelled trip on April 14, due to my wife concern over Zika virusI have never received deposit back, and cannot get in touch with no one at vacation espress
I would like to file a complaint over deposit never received back on my credit card
Booked vacation through Vacation ExpressThey used a charter airline called *** *** as the direct flight airlineThey stole my suitcases
I booked a vacation through Vacation Express onlineThe do direct flights to Punta Cana, Dominican Republic through an airline called ***On my return flight on 8/14, I checked my and my daughters suitcase at the same time and place in the Punta Cana airport hours before our flight leftUpon arriving on the direct flight back to Columbus Ohio from Punta Cana, my and my daughters luggage was not thereEveryone else's luggage made it from the flightIt was a direct flightThey literally stole my luggageI have read reviews online where the very same thing has happened to multiple peopleI believe they are targeting people and keeping their luggage through *** *** and then when you try to call them they call the airline *** and give you the run-around saying you have to go through them to
On Jan 25th we took flight from Pittsburgh with a return flight on Feb 1st...WE had paid a upgrade charge for preferred seating which I was told were wider seats like first class...In my years of flying,this was the most uncomfortable flight I have ever been on...Not only was it tight fitting, but the seatback would not reclineThe price included a snackbox and drink which was not worth the price of the upgrade
I having an issue trying to change the hotel that is bookedHotel is under construction and they are giving me a hard time
I have been trying to change my hotel because the hotel that was booked is under construction The customer service agents are giving me a hard time They are also not honoring a code that was given to all our parties
Trip booked with vacation express for Bahama trip
6-14-to 6-18-I spoke to rep to cancel due
To no passport they refused to help me
Spoke to phone rep to cancel trip due to no passport.rep appeared to go ask boss,they refused
To help meTrip paid in full,amount was $
I would want refundBooking # ***.trip booked
On 3-23-2016.trip was for 6-14-to 6-18-
Trip paid with bank debit card, first national
Bank
SPREAD THE WORD: Vacation Express is a SCAM! I booked a vacation package with Vacation Express for a flight from San Diego to Cabo with nights at an all inclusive "resort" in San Jose Del CaboFirst of all, no where was it stated that San Jose Del Cabo is not the "traditional" Cabo that everyone knowsSan Jose Del Cabo is a town minutes away and $ONE WAY in a taxi!! I tried to make the most out of the resort we had but it was disgusting!!! The tomatoes were clear with no red color, the hottest salsa they had IN MEXICO was Tabasco sauce, in the degree weather the thermostat was fake and did not change fan speed or temperature, wifi was a joke could not even send a text to family that I arrived safely, food there was the worst thing I've ever seenI ordered nachos since I was in MEXICOand got stale tortilla chips with nacho cheese sauce on top!!!! What?!? This is what I buy from my brothers baseball games at the concession standOn top of this my boyfriend and I got food poisoning the first night!! The alcohol was not even remotely realWe ordered tequila on the rocks after receiving glass full of sweet and sour for our "margarita"The tequila tasted like salty water!! There was NO alcohol inside this! The liquor bottles displayed on the bar were disgusting and had obvious been refilled numerous timesWhat a jokeWhat a jokeWe left the hotel the next morning and moved to Cabo San Lucas where none of the above has happened!! I'm so disgusted by vacation express I would like a round of the hotel pleaseThis has cost way too much money and time and has ruined my vacationHow depressing on my week off from work I get nacho cheese and food poisoning!!!!!
Beware of Vacation Express on Groupon that is using Swift Airlines!!! The bad reviews are True!!!
They charter the plane and aircrew through Swift Air, so those nice people on the plane can't help you in anyway, because they don't work for Vacation Express!
Our flight to Punta Cana was delayed over two hours, due to check in being so slowThey had people working for Vacation Express to get everyone's bags checked inWe had printed our boarding pass at home, so we know our seatsThey printed new ones with different seats but told us to sit wherever!
We were suppose to arrive by 3:p.m., we landed at 5:p.mso our first day was wasted
Our hotel was Vista SolThe reviews didn't lieEverything bad that is written out there is true
The spa was wonderful
The food is terribleThe only okay meal was breakfast, they have chiefs making omelets
The restaurants that say they require reservations don't! The Mexican Restaurant has decent fajitas
There is no room service
"You should have read the fine print" - Monique, Supervisor from Vacation Express
hours before I trip departed, Vacation Express alerts us that the hotel is over booked and that they don't have a room for usOver hours on the phone, most of it on hold, only to find out that we either pay $more, or they'll give us our money backThe most horrific customer service experience I've ever had in my lifeIf Comcast had a travel agency, this would be it
Please learn from our mistake and do not risk losing your entire vacation time to this unprofessional, sad excuse for a travel agency
When I initially booked a vacation to Punta Cana with Vacation Express, I was a little leery, however, I have nothing but positive things to say about Vacation Express We left from Newark airport (hours before our flight) and the check -in was seamless and without a hitch The only thing I will say if you're a tall person, the seats on Dominican Wings are very tight (we will get 1st row going forward) Upon arrival, in Punta Cana, my husband's luggage did not arrive (it was still in Newark never was put on the airplane) We worked with our Vacation Express/Nexus Tour Guide - Raeffale, who was so helpful and patient with us in trying to get my husband's luggage I cannot stop saying how valuable Raeffale was to us My husband's luggage arrived the next day and we enjoyed the rest of our vacation Raeffaele was even able to get us a $refund towards the shorts/shirt my husband purchased, I cannot thank him enough! He even refused to accept our tip My vacation express trip went extremely well without a hitch and I will be using them again!
I WILL NEVER BOOK ANYTHING WITH THIS COMPANY EVER AGAIN! One of the managers at vacation express went in and changed my vacation without notifying me or my travel partnerWhen I called to get the issue resolved the manager who booked my vacation claim he never did it and I spoke with someone elseOn top of that he said he called me the day after my vacation was booked and we spoke and I agreed to the change which never happenedI always paid extra to get an extended day on my vacation and after I paid and booked the went in and changed it to a day less and will not refund me my moneyEverytime I call to speak to a manager they are never availableThe customer service is HORIIBLE! And I would recommend anyone I know to not book with this companyThey are liars and book you for a trip you think you are getting to steal your money
Product_Or_Service: Vacation
Order_Number: XXXXXXX
We bought our family vacation with vacation express (reservation # XXXXXXX) and felt totally cheated
Everything was a disaster from the first day the flight full of irregularities the "Hotel" completely below expectations, the water park without meeting the minimum hygiene conditions, disastrous food, stay in the hotel horrible service and general manager Ms *** *** very unprofessional
Vacation Express not even try to assist in correcting all these problems
Vacation express Turned our family vacation into a family nightmare
Product_Or_Service: vacation packets
Account_Number: reservation # XXXXXX
Refusal of refund after deceptive bait-and-switch pricing
On Saturday October 22, 2016, I was redirected to the Vacation Express website after searching travel deals on Travel Zoo The travel deal I wanted to purchase was advertised on both sites as all-inclusive Jamaica hotel/resort with airfare included On the first page of redirection to Vacation Express, the deal stated round-trip airfare included When choosing the resort, at the top of that page (on the tab that was labeled "flight+hotel", other choices were "flights" and "hotels") was where you were to select your departing airport and airlineAll resorts listed stated "price per person includes airfare, taxes & fees" I selected a resort that was advertised as "$- price per person includes airfare, taxes & fees"This was for rooms selected and people per room On the next page it showed a total of $for "passengers" I completed my information and payment information, then all information for myself and
Was given wrong flight time and therefore we miss our 2nd flight and had to rent car to drive the rest of the way home
When we booked our trip for Cozumel, we were given the flight information highlighted below and based on that, we booked flights from/to CVGHowever, we were never told...and I mean never told that this was actually the boarding time and not the departure timeIn my experience, when booking, you are given the departure time, hence why you should arrive at airport hours earlyTherefore, we ended up missing our return flight to CVG and had to rent a car and spend the next hours and minutes driving home, which caused us not to get home until 3:15am And due to arriving home in middle of night, missed a couple of hours of work
We tried having Delta change our flight, but there was absolutely nothing availableNor were there any flights going to other surrounding cities such as Dayton, Columbus, Lexington, or Louisville, which left us no choice but to dr
I was sold insurance for year I was not told about insurance that would refund the trip if I could not take the trip
I initially called in October when I received the gift from my niece I did not have a passport so I could not take a vacation on short notice I was told to purchase insurance that would give me and another person additional time to obtain a passport I was not told that the insurance was only good for year and that we could not get a refundI was informed about weeks ago that I could have purchased a different insurance and that would have allowed a 75% refund I feel as thought the entire process is a rip off I was sent vouchers for people who do not live in the same place booking number First I was told that I had to travel by 10/12/and today I was told I have to go and come back before 10/12/or my niece losing the $she spent working a part time job The issue date of the voucher was 11/16/that is also the mailing dat
The only reason they are getting one star is because I cannot click zero stars Our vacation began with a delayed flight We were supposed to leave at 9:am We were informed at 8:am that we would be leaving hours late due to the fact that the crew would need to rest At 12:pm we had still not left At around 12:the plane was finally pulled to the gate and maintenance crews began to clean the plane where I have videos of the crew screaming and yelling at each other and throwing cords, paper towels, etcat each other Later, I found out from the crew that the plane was not cleaned from the previous night and when they moved the plane to the gate the toilets overflowed and were now all over the plane Joy Joy We got to smell this all the way to Punta Cana It was a pleasure Worst flight ever So with all that we finally arrived about hours after we were supposed to After arriving at our hotel they were overbooked and asked us to move to another hotel They said it was a better hotel, an upgrade they said You will have queen beds, room service, better Wifi, premium liquor, basically the moon So, we said okay Lies, lies, lies We were exhausted We arrived to basically an oversized queen bed that they expected two people to sleep in, no room service, the same exact liquor as the other hotel, an ac that did not work, drains that were clogged, ants on the balcony and the view of the laundry facility They did fix the ac after about hours To top things off, the day before we left, the maids did not even clean our room It was the worst trip EVER We finally got to leave this wonderful place, only to have our flight delayed again It was delayed for one hour this time They didn't tell us why They didn't tell us nothing We paid to upgrade to first class It was $ They served us one drink We were supposed to get two We were supposed to get first checked bag, but we had already paid for checked bag so we didn't even get that They only had whiskey and champagne to offer us Are you kidding me? No wine, no liquor This is a joke I would not recommend Vacation Express booking your vacation if they cannot find a better Charter Airline to service you and a better resort
VE has not responded to my emailed complaint and refuses to provide direct access to anyone that can resolve the issue
We booked a family trip (2Adult, 2Child 10,5) to the DR through VE (booking #***) traveling July 23-On the day of our departure, our direct flight home to CLT....scheduled to leave at 1pm...was delayed multiple times After being stranded at the hotel w/o a room for the ENTIRE day, we were finally picked up at 9pm to head to the airport Upon checking in, we were informed that our direct flight to CLT had been changed to include a stop in MIA because customs was not open that late in CLT The flight to MIA finally boarded at 2am We arrived in CLT at 7:25am....15hrs past our original arrival time!!
I have been on 200+ flights all over the world for business and pleasure...NEVER have I experienced such a delay
VE recognized the profound travel issues we endured during our return trip and was quick to issue a "gesture of goodwill" which included a $
This was by far the worst travel experience I have ever experienced, very disappointed with their customer service and desire to make things rightOur flight was supposed to leave DFW to Punta Cana on July 23rd at 10:00AM, we were notified the flight was delayed for hours and we were not given a reasonI tried contacting vacation express to find out why and if any accommodations were going to be madeI was hung up on, put on hold for hours and they would not transfer me to a supervisor or anyone in chargeWe were on our way to the airport only to find out that the flight was delayed yet another hours, by this time instead of leaving at 10am, we were scheduled to leave at 7pmOnce we got to the airport, no one knew where to check in and when we finally found the desk for chethe agents behind the desk stated we were lucky to find them because they they weren't even supposed to be there to check us inWe paid for the upgrade in seating and to get free drinks, well everyone on the plane received free drinks without paying extraWe also sat on the plane for another hour since they had to fuel the planeWe ended up gettin to Punta Cana at 1am and to our resort at 3amWe lost a full day of travel for people, this was our one family vacation with our children and it was ruined thanks to vacation expressThe next day at the resort we booked a few excursions through vacation express and out of the were horribleVery disorganized, late start on the buggy rides and definite not worth the money we had to pay for the buggy excursion and half day of deep sea fishingThe resort was full of mosquitos in the room, that my daughter was bitten times on her legs, she was not able to enjoy this vacation and now has a horrible memory of this vacationI purchased the travel protection plan and have been trying to contact vacation express with no successWill never book with vacation express and will never recommend them to anyone