My Husband and I booked a trip though Groupon to AntiguaThe following day we proceeded to schedule it though vacation express as directedWe paid an extra $for insurance and extra flight fees which was fine and I understood, very nice person to deal withTwo days later I received an email from Groupon saying the trip was listed on there as a mistake and I was going to be refunded the moneyI was disappointed and confused but I was getting refunded so it was okI proceeded to call vacation express to alert them of the cancellationThey didn't see the cancellation on their end so they said please check with Groupon that they have refunded their amount before we refund you So I checked, the money had been refunded I called vacation express back, the woman said ok, you will be refunded the moneyI waited the 7-days and no refundI called back, the other woman said ", I see you called but the refund was not entered correctly, let me do it correctly and you should se
VE changed my booking without prompting from me, costing me hundreds of dollars, will not fix it, and will not allow me to speak to a supervisor
I booked my honeymoon to Punta Cana, Dominican Republic SEVERAL months in advance and it was paid in full at the time of bookingA month prior, I got an email that $was still due and they would cancel my vacation if not paid in fullI called immediately upon receiving the email (within a few hours) to get this fixedThey had changed my reservation without prompting and now expected me to pay for the change they madeI was told a supervisor would call me back once it was resolvedThree days later, still no return phone call, I receive another email threatening to cancel my trip again if the balance was not paidI called again, and was again told again that a supervisor would call me backTwo days later, still no return phone call, I receive ANOTHER email threatening to cancel my bookingI call back again, and was for the third ti
resort name - Emotions resort in Punta Cana
From the beginning booking our vacation was a complete headache! However we were in desperate need of a vacation!
We arrived to Punta Cana and checked into our roomAs I was unpacking all of our toiletry items into the bathroom; I heard a toilet flush and then all of a sudden I had a gush of water from the ceiling drop on my head! I am immediately went to the front desk asking to be relocated to a different roomThey acted like it wasn't a big deal and I had to beg for a new room and not just for maintenance to fix it! Once I got back to our room the smell in the bathroom was AWFUL!!!!! I ended up throwing away a toothbrush; hairbrush, eye cream($55) and a face sponge due to it coming in contact with the water that came from the ceiling
The Resort moved us into a 'premium location? we were extremely thankful for this and proceeded to move our items to the new roomEven though I was going to have to go purchase a new toothbr
I had made deposit for $and remaining balance was due by May 30th When trying to go onto website thru hotel Grand Memories Resort which sends you to vacation express, it was giving me an error "port 507" but I was able to go to main page vacationexpress.com which doesn't have my reservation So I called the number on the website ***, which would either hang up on me or would pay hold music for minutes at a time I could never get thru So I contacted them today and was told that since deposit was due yesterday, I basically lost the full $ Even though I couldn't get thru to them and couldn't get onto website They stated they were open yesterday Even today I had to wait minutes on hold before could speak to anyone Then after asking to speak with supervisor, was put on hold for another minutes and came back to state there was nothing she could do Was told that she spoke with her supervisor and that I couldn't speak with one If the agreement
hotel under construction, picture and what was promised was horrible, there rep provided horrible service
Food was disgusting
I just got back from my vacations and I wanted to let you know that I was disappointed with the hotel and your agent on site
First the pictures that are shown on the hotel and the rooms is not what the hotel truly isThe rooms are old my balcony was covers with palm trees you could not enjoy the view to the oceanAnother huge one was the food was HORRIBLE at the hotel!! They say they have a different type of food every night in the buffet and it was the same food everyday all they would do was change or items
I spend eating out not happyThe bar drinks all the liquor was water down and half of the drinks you asked for they didn't offer them at the bar
I asked for bottle water and we were told we could only have and would have to pay for anything additionalThat we could drink from the faucet in the bathroom it was drinkableI'm sorry but we
With the worldwide concern of the Zika virus, my wife and I are concerned about our safety while traveling to an area identified by the CDC and the USState Department We have a small child as well There are have been new discoveries with the virus, some newly released information was provided earlier this year regarding transmission Vacation Express will not provide a full and complete refund of our charge due to our health concerns; however, the airline industry provided a full and complete refund of our airfare, due to the same concern Since both are service industries and both are aware of the international health concern, why does Vacations Express not exhibit the same level of concern for our safety, especially the safety of our child We are still in our child bearing years and this is a valid concern We have used Vacations Express on two separate occasions and were quite happy with the results Unforeseen circumstances dictated our reason for canceling and I do n
The Hotel was not as advertised, made calls to agency to request new hotel, I was told that they will call me back no one ever did
My family and I including children arrived at the hotel on 6/15/The hotel advertise by agency was not what they promisedthe rooms were dirty, smelled of mold, the toilets were not working, the sheets were dirty , no towels, I called to agency to request a new hotel spoke to agents they both told me someone was going to call me back the next to change hotels, one one ever did my daughter suffers from asthma and I was very worry for her health due to the mold in the room, I explained this to the agency they did nothing, my family was force to stay in the hotel with horrible service and facilities
I booked what I thought was going to be a lovely trip from Atlanta, GA to Punta Cana, DR through Vacation Express from June 21st until June 25th, 2018'Well the first thing that went wrong, the flight was to leave Atlanta at 7a and we were to arrive at the airport at 4a (which I did), just to be told, that the flight was delayed indefinitely'What horror and shock? Calling Vacation Express (at 4a) waiting for long time for an answer, we were told there may be a flight at 11a ? mind you they said maybe'So we wait'This goes on all day ? calling to get updates, only to be told, they don't have any updates'We were told by a staff person that there was no plane'next were told, there is a plane, but now they need a pilot'After getting a pilot, now they are waiting for flight staff'All of this is going on from a.m and flight FINALLY leaves at 5p.m'Since I am diabetic, I have to eat, so I had to buy high-priced airport food /water for the day, which spent my ready cash'We did not get to check-
On 6/28/I flew from Atlanta To Montego Bay Jamaica to the Holiday Inn resort The trip was from thursday to Monday When I arrived in Montego Bay we found they lost my luggageI did not have a carry on so all my belongings included all medications I take daily were in my checked bag I was told to fill out a form at the airport and they would find my luggage and get it to meThe whole time I had to keep calling I had no clothes no nothing.Also we were told we would have an upgraded room which was included in the purchase price The room was not upgraded and I complained at hotel and it was never rectifiedMy family and friends made numerous calls to vacation express trying to get assistance I spent the whole vacation with nothing They gave me $a day to buy clothing however it was very difficult to find clothes that fit me I never got to get in the pool, really spend anytime outside because I have a heat allergy I have to take medication for I never recieved my luggag
In January of I purchased through vacation express for my family a gift of graduation for my son *** and retirement for my father Donald everything was booked and we were set to goIn March my father had a serious accident and not going to be able to go, so I contacted vacation express at this time explained this in detailI then rebooked my brother Michael on this trip with us and paid the rebooking fee/name change fee of $including a separate flight ticket so that he could utilize this vacation with us in my fathers place I questioned the validity and how it would work when my father wanted to use this voucher they would be giving him for Delta Airlines since the ticket was already purchasedI was told all that would be needed was the ticket number and record locator number and to contact Delta Airlines to book a future flight within year of purchase to use the $They said there could be up to a $rebooking fee per Delta Airlines discretionIt is July an
On November I booked a day all-inclusive vacation for to Cancun via VacationExpress.com for $ Upon receiving my electronic invoice, I realized that the wrong room category (ocean view vsocean front) had been bookedI called the morning after receiving the invoice to correct it I confirmed on-line that the price difference for the room category should have been $more per person, which was verified and confirmed by sales representative *** when we spoke, for a total cost of $She was having difficulty making the change, and said she would have to complete the reservation later that day, then send me a confirmation
By November I still had not received a confirmation invoice for the change, so I called Vacation Express to follow upThe next day, November 30, I received a revised invoice from *** with the corrected category (ocean front room), but with an absolutely incorrect charge of $I immediately contacted Vacation Express to advis
Our flight was delayed over hours and we missed a weddingNo one has reached back out to me to resolve this after my attempts to contact them
I find it exceptionally disturbing that the timeline Vacation Express gave me to look into our issues was days! Our flight did not start boarding until 11:on our date of departure (8/19/18), HOURS LATE, we were supposed to be in the air by 9am with an original boarding time of 8:15am which was still printed on our tickets when we checked in (that process was severely delayed as well)We very were late and missed a wedding which was the whole point of our tripI am furious with this experience overall as no one had any answers for us on the extreme delay! First off, we were supposed to get to the airport hours in advance for the international flight and when we arrived at 6am, no one was at the desks to check customers until 6:30am/6:45amThen it took literally F-O-R-E-V-E-R for that process alone which was apparently due to so
The WORST customer serviceYou will never get to speak to a person on the phone to help you at all and they won't care at allBooked through them through a wedding planner (*** Weddings) for a family member's wedding and it was A COMPLETE DISASTER (and I am very easy going when it comes to traveling)We stayed at The Finest Resort in Mexico and while the resort was a nice location and venue, the workers were terrible as wellPaid a ton of money just for them to screw up my room reservation and then got stuck having to sleep on a pull out sofa bed for nightsEnded up getting NERVE DAMAGE in my neck and lost feeling in my left arm off and on for weeks! Do they care? NO Will they compensate? NO It's completely ridiculousHad I known that that they are not Revdex.com Approved, I would have booked directly with the hotel and not through them or the wedding plannerSpare yourself the possible nerve damage and definite headache and DO NOT BOOK ANY TRIP THROUGH THEM!
$refund was supposed to be issued within business days of 8/11/and it still have not been refunded
We went on a trip through Vacation Express (VE) and purchased a Mayan Jungle tourReservation number is XXXXXXThe company, Nexus, that did the tour was never available for schedulingWe were told when we return home to contact VE for a refund of the tour, $We contacted VE on 6/18/for the refundThe issue was supposed to be resolved within days, according to VEWe faught with them back in August and finally received an email 8/11/that we would receive the refund within business daysIt is now 9/23/and they still have not refunded the moneyWe sent an email on 9/22/but have not heard backI called this morning and the 1st lady put me on hold and then transferred me to a voicemailI called again and the 2nd lady, *** said she would not talk to me because my husband, *** *** was not on the phoneI asked for a supervisor and t
I booked a vacation through vacation expressWhen I got to the hotel there was a lot of construction room and noiseIn addition the room has noise at night as if there is a drill going through the wallsThe 'adult' sections are infested with children, the toilet never flushes good, the pool area which is outside my room, is infested with k Da until the wee hours of the morning not allowing me sleep, the cleaning ladies come in my room when I have a do not disturb sign hanging on my doorI have been discriminated on dinner reservations for being a solo travelerI complained to supervisors, different receptionist, security guards and they've done nothingSo I finally called vacation express and they said they would help me find another hotelThey didn'tI spent my 3rd evening and 4th day all day trying to resolve it and Vacation Ecpress won't do anything to helpThey hung up on me, ignored my calls and said that I would have to pay for another hotel and penalty if I wanted
They advertised direct flights for $more than a flight with a stopoverWe bought direct flightsThen they gave us flights with stopovers
My friends and I booked a trip for a Vacation Express all-inclusive trip to CaboWe had an option to purchase a flight with a layover for $750, or what appeared to be a direct flight (no stops were listed, it just showed Seattle to Cabo) for $We all decided to go ahead and pay the extra $for a direct flightTheir online confirmation on their website again listed nothing about a stop, otherwise we would have asked for our $back and chosen another flight with a stopWe just received our flight information today, and it shows that there is an extra stop, and the flight there and back will be two more hours each wayI called to talk to them about it and they said there is nothing they can do, and they will not refund us the extra $that we each paid for the direct flightWe feel that this is a scam and we should be refunded
I was booked to go on a group trip that was cancelled by the airline on 09/12/I still haven't received a full refund
Me and other people, booked a trip for Sint Maarten, through Cedez Travel agency on 03/06/I made payments on the trip that totaled $1277, and the final payment was made on 7/21/On 09/12/2017, the trip was officially cancelled, because of the destruction caused to the resort and airport, by Hurricane IrmaEveryone included on the trip was refunded for the resort cost, but offered an airline credit for the flightI was offered a $airline creditI called the airline(American Airlines) directly, to ask about a refund, and was told that refunds would be issued to the travel agency's supplierI was told by American Airlines, that I should have been offered a refund and not a creditI called the travel agent, who told me that he was not aware of the refund and would reach out his supplier, to get more informationThe travel agent(*** ***),
Unresponsive customer associatesIgnorant to transportation, hotel and airlines issues
Purchased Reservation #*** in the amount $Arrived at the Cancun airport 07/22/and waited minutes for Private transportationArrived at the hotel around pm and the second we arrived at the hotel strong smell of seaweed through out the hotel propertyGot checked in at 4:pm and and even hotel room smelled moldy and seaweedyMy daughter has asthma so I immediately contacted Vacation ExpressAfter being on hold for about and 1/representative told me that my hotel will be changed Monday morning(7/23)Monday morning - called back to vacation express and representative told that someone will be working on the change and will contact me within two hoursTwo hours later - called four times and every time my reservation been pulled - the representative would hang up on meBeach at the hotel has so much seaweed that its unbearable to be by the ocean without gaggingFound
BUYER BEWARE..VERY POOR CUSTOMER SERVICE
I would not book with this companyThis is my 2nd booking with this companyBoth have been nightmaresI just bought my daughter a trip through VE for herChristmas/Birthday and booked it four months agoI just got an email weeks ago stating that my trip was cancelled due to the Charter not being used anymore for the flight and that the money that I had applied would be refunded to my accountThey were not helpul in even trying to find a comparable tripRates have since went through the roof at this point as we would be leaving in three months so I am pretty much out of luck and NO assistance is being given to me to try to book a trip that would be comparable in priceI spoke with a "supervisor"by the name of Spencer Williams who was to help coordinate a solution and was very unprofessional..it's been a week and no return phone calls after messages to him so you can see how much their clients satisfaction meansYou, as a customer are just treated like garbageCustomer service is non existent and they could care less that you are unhappy and that is evident by how supervisor's treat their loyal customersMy daughters Christmas gift is ruinedI will be telling everyone I know of this experienceTake your money elsewhere!
Trip package booked wrong less days in the package and no one would correct the dates so we didn't have room last nightof us refunded I was not
Booked trip April 18, 2015.Trip package, flight, hotel for six nights July - 31, 2015, $
Invoice they sent said $5,I called and told them cost was wrong
Sent corrected invoice total $3,but dates were changed for hotel to nights, July - 30, Flight dates stayed same July 25-31,
I tried many times up until the day of our trip asking them to make it right as originally book No one ever corrected Some times I was on hold for over min and was assured a manager would call, but noone ever did call or correct the trip package dates
Since we couldn't get anyone to speak with and the date of the trip approached (I called a few days before when I received another email stating to check everything and call if any problems.) I did call again and noone responded again As a result and no
My Husband and I booked a trip though Groupon to AntiguaThe following day we proceeded to schedule it though vacation express as directedWe paid an extra $for insurance and extra flight fees which was fine and I understood, very nice person to deal withTwo days later I received an email from Groupon saying the trip was listed on there as a mistake and I was going to be refunded the moneyI was disappointed and confused but I was getting refunded so it was okI proceeded to call vacation express to alert them of the cancellationThey didn't see the cancellation on their end so they said please check with Groupon that they have refunded their amount before we refund you So I checked, the money had been refunded I called vacation express back, the woman said ok, you will be refunded the moneyI waited the 7-days and no refundI called back, the other woman said ", I see you called but the refund was not entered correctly, let me do it correctly and you should se
VE changed my booking without prompting from me, costing me hundreds of dollars, will not fix it, and will not allow me to speak to a supervisor
I booked my honeymoon to Punta Cana, Dominican Republic SEVERAL months in advance and it was paid in full at the time of bookingA month prior, I got an email that $was still due and they would cancel my vacation if not paid in fullI called immediately upon receiving the email (within a few hours) to get this fixedThey had changed my reservation without prompting and now expected me to pay for the change they madeI was told a supervisor would call me back once it was resolvedThree days later, still no return phone call, I receive another email threatening to cancel my trip again if the balance was not paidI called again, and was again told again that a supervisor would call me backTwo days later, still no return phone call, I receive ANOTHER email threatening to cancel my bookingI call back again, and was for the third ti
resort name - Emotions resort in Punta Cana
From the beginning booking our vacation was a complete headache! However we were in desperate need of a vacation!
We arrived to Punta Cana and checked into our roomAs I was unpacking all of our toiletry items into the bathroom; I heard a toilet flush and then all of a sudden I had a gush of water from the ceiling drop on my head! I am immediately went to the front desk asking to be relocated to a different roomThey acted like it wasn't a big deal and I had to beg for a new room and not just for maintenance to fix it! Once I got back to our room the smell in the bathroom was AWFUL!!!!! I ended up throwing away a toothbrush; hairbrush, eye cream($55) and a face sponge due to it coming in contact with the water that came from the ceiling
The Resort moved us into a 'premium location? we were extremely thankful for this and proceeded to move our items to the new roomEven though I was going to have to go purchase a new toothbr
I had made deposit for $and remaining balance was due by May 30th When trying to go onto website thru hotel Grand Memories Resort which sends you to vacation express, it was giving me an error "port 507" but I was able to go to main page vacationexpress.com which doesn't have my reservation So I called the number on the website ***, which would either hang up on me or would pay hold music for minutes at a time I could never get thru So I contacted them today and was told that since deposit was due yesterday, I basically lost the full $ Even though I couldn't get thru to them and couldn't get onto website They stated they were open yesterday Even today I had to wait minutes on hold before could speak to anyone Then after asking to speak with supervisor, was put on hold for another minutes and came back to state there was nothing she could do Was told that she spoke with her supervisor and that I couldn't speak with one If the agreement
hotel under construction, picture and what was promised was horrible, there rep provided horrible service
Food was disgusting
I just got back from my vacations and I wanted to let you know that I was disappointed with the hotel and your agent on site
First the pictures that are shown on the hotel and the rooms is not what the hotel truly isThe rooms are old my balcony was covers with palm trees you could not enjoy the view to the oceanAnother huge one was the food was HORRIBLE at the hotel!! They say they have a different type of food every night in the buffet and it was the same food everyday all they would do was change or items
I spend eating out not happyThe bar drinks all the liquor was water down and half of the drinks you asked for they didn't offer them at the bar
I asked for bottle water and we were told we could only have and would have to pay for anything additionalThat we could drink from the faucet in the bathroom it was drinkableI'm sorry but we
With the worldwide concern of the Zika virus, my wife and I are concerned about our safety while traveling to an area identified by the CDC and the USState Department We have a small child as well There are have been new discoveries with the virus, some newly released information was provided earlier this year regarding transmission Vacation Express will not provide a full and complete refund of our charge due to our health concerns; however, the airline industry provided a full and complete refund of our airfare, due to the same concern Since both are service industries and both are aware of the international health concern, why does Vacations Express not exhibit the same level of concern for our safety, especially the safety of our child We are still in our child bearing years and this is a valid concern We have used Vacations Express on two separate occasions and were quite happy with the results Unforeseen circumstances dictated our reason for canceling and I do n
The Hotel was not as advertised, made calls to agency to request new hotel, I was told that they will call me back no one ever did
My family and I including children arrived at the hotel on 6/15/The hotel advertise by agency was not what they promisedthe rooms were dirty, smelled of mold, the toilets were not working, the sheets were dirty , no towels, I called to agency to request a new hotel spoke to agents they both told me someone was going to call me back the next to change hotels, one one ever did my daughter suffers from asthma and I was very worry for her health due to the mold in the room, I explained this to the agency they did nothing, my family was force to stay in the hotel with horrible service and facilities
I booked what I thought was going to be a lovely trip from Atlanta, GA to Punta Cana, DR through Vacation Express from June 21st until June 25th, 2018'Well the first thing that went wrong, the flight was to leave Atlanta at 7a and we were to arrive at the airport at 4a (which I did), just to be told, that the flight was delayed indefinitely'What horror and shock? Calling Vacation Express (at 4a) waiting for long time for an answer, we were told there may be a flight at 11a ? mind you they said maybe'So we wait'This goes on all day ? calling to get updates, only to be told, they don't have any updates'We were told by a staff person that there was no plane'next were told, there is a plane, but now they need a pilot'After getting a pilot, now they are waiting for flight staff'All of this is going on from a.m and flight FINALLY leaves at 5p.m'Since I am diabetic, I have to eat, so I had to buy high-priced airport food /water for the day, which spent my ready cash'We did not get to check-
On 6/28/I flew from Atlanta To Montego Bay Jamaica to the Holiday Inn resort The trip was from thursday to Monday When I arrived in Montego Bay we found they lost my luggageI did not have a carry on so all my belongings included all medications I take daily were in my checked bag I was told to fill out a form at the airport and they would find my luggage and get it to meThe whole time I had to keep calling I had no clothes no nothing.Also we were told we would have an upgraded room which was included in the purchase price The room was not upgraded and I complained at hotel and it was never rectifiedMy family and friends made numerous calls to vacation express trying to get assistance I spent the whole vacation with nothing They gave me $a day to buy clothing however it was very difficult to find clothes that fit me I never got to get in the pool, really spend anytime outside because I have a heat allergy I have to take medication for I never recieved my luggag
In January of I purchased through vacation express for my family a gift of graduation for my son *** and retirement for my father Donald everything was booked and we were set to goIn March my father had a serious accident and not going to be able to go, so I contacted vacation express at this time explained this in detailI then rebooked my brother Michael on this trip with us and paid the rebooking fee/name change fee of $including a separate flight ticket so that he could utilize this vacation with us in my fathers place I questioned the validity and how it would work when my father wanted to use this voucher they would be giving him for Delta Airlines since the ticket was already purchasedI was told all that would be needed was the ticket number and record locator number and to contact Delta Airlines to book a future flight within year of purchase to use the $They said there could be up to a $rebooking fee per Delta Airlines discretionIt is July an
On November I booked a day all-inclusive vacation for to Cancun via VacationExpress.com for $ Upon receiving my electronic invoice, I realized that the wrong room category (ocean view vsocean front) had been bookedI called the morning after receiving the invoice to correct it I confirmed on-line that the price difference for the room category should have been $more per person, which was verified and confirmed by sales representative *** when we spoke, for a total cost of $She was having difficulty making the change, and said she would have to complete the reservation later that day, then send me a confirmation
By November I still had not received a confirmation invoice for the change, so I called Vacation Express to follow upThe next day, November 30, I received a revised invoice from *** with the corrected category (ocean front room), but with an absolutely incorrect charge of $I immediately contacted Vacation Express to advis
Our flight was delayed over hours and we missed a weddingNo one has reached back out to me to resolve this after my attempts to contact them
I find it exceptionally disturbing that the timeline Vacation Express gave me to look into our issues was days! Our flight did not start boarding until 11:on our date of departure (8/19/18), HOURS LATE, we were supposed to be in the air by 9am with an original boarding time of 8:15am which was still printed on our tickets when we checked in (that process was severely delayed as well)We very were late and missed a wedding which was the whole point of our tripI am furious with this experience overall as no one had any answers for us on the extreme delay! First off, we were supposed to get to the airport hours in advance for the international flight and when we arrived at 6am, no one was at the desks to check customers until 6:30am/6:45amThen it took literally F-O-R-E-V-E-R for that process alone which was apparently due to so
The WORST customer serviceYou will never get to speak to a person on the phone to help you at all and they won't care at allBooked through them through a wedding planner (*** Weddings) for a family member's wedding and it was A COMPLETE DISASTER (and I am very easy going when it comes to traveling)We stayed at The Finest Resort in Mexico and while the resort was a nice location and venue, the workers were terrible as wellPaid a ton of money just for them to screw up my room reservation and then got stuck having to sleep on a pull out sofa bed for nightsEnded up getting NERVE DAMAGE in my neck and lost feeling in my left arm off and on for weeks! Do they care? NO Will they compensate? NO It's completely ridiculousHad I known that that they are not Revdex.com Approved, I would have booked directly with the hotel and not through them or the wedding plannerSpare yourself the possible nerve damage and definite headache and DO NOT BOOK ANY TRIP THROUGH THEM!
$refund was supposed to be issued within business days of 8/11/and it still have not been refunded
We went on a trip through Vacation Express (VE) and purchased a Mayan Jungle tourReservation number is XXXXXXThe company, Nexus, that did the tour was never available for schedulingWe were told when we return home to contact VE for a refund of the tour, $We contacted VE on 6/18/for the refundThe issue was supposed to be resolved within days, according to VEWe faught with them back in August and finally received an email 8/11/that we would receive the refund within business daysIt is now 9/23/and they still have not refunded the moneyWe sent an email on 9/22/but have not heard backI called this morning and the 1st lady put me on hold and then transferred me to a voicemailI called again and the 2nd lady, *** said she would not talk to me because my husband, *** *** was not on the phoneI asked for a supervisor and t
I booked a vacation through vacation expressWhen I got to the hotel there was a lot of construction room and noiseIn addition the room has noise at night as if there is a drill going through the wallsThe 'adult' sections are infested with children, the toilet never flushes good, the pool area which is outside my room, is infested with k Da until the wee hours of the morning not allowing me sleep, the cleaning ladies come in my room when I have a do not disturb sign hanging on my doorI have been discriminated on dinner reservations for being a solo travelerI complained to supervisors, different receptionist, security guards and they've done nothingSo I finally called vacation express and they said they would help me find another hotelThey didn'tI spent my 3rd evening and 4th day all day trying to resolve it and Vacation Ecpress won't do anything to helpThey hung up on me, ignored my calls and said that I would have to pay for another hotel and penalty if I wanted
They advertised direct flights for $more than a flight with a stopoverWe bought direct flightsThen they gave us flights with stopovers
My friends and I booked a trip for a Vacation Express all-inclusive trip to CaboWe had an option to purchase a flight with a layover for $750, or what appeared to be a direct flight (no stops were listed, it just showed Seattle to Cabo) for $We all decided to go ahead and pay the extra $for a direct flightTheir online confirmation on their website again listed nothing about a stop, otherwise we would have asked for our $back and chosen another flight with a stopWe just received our flight information today, and it shows that there is an extra stop, and the flight there and back will be two more hours each wayI called to talk to them about it and they said there is nothing they can do, and they will not refund us the extra $that we each paid for the direct flightWe feel that this is a scam and we should be refunded
I was booked to go on a group trip that was cancelled by the airline on 09/12/I still haven't received a full refund
Me and other people, booked a trip for Sint Maarten, through Cedez Travel agency on 03/06/I made payments on the trip that totaled $1277, and the final payment was made on 7/21/On 09/12/2017, the trip was officially cancelled, because of the destruction caused to the resort and airport, by Hurricane IrmaEveryone included on the trip was refunded for the resort cost, but offered an airline credit for the flightI was offered a $airline creditI called the airline(American Airlines) directly, to ask about a refund, and was told that refunds would be issued to the travel agency's supplierI was told by American Airlines, that I should have been offered a refund and not a creditI called the travel agent, who told me that he was not aware of the refund and would reach out his supplier, to get more informationThe travel agent(*** ***),
Unresponsive customer associatesIgnorant to transportation, hotel and airlines issues
Purchased Reservation #*** in the amount $Arrived at the Cancun airport 07/22/and waited minutes for Private transportationArrived at the hotel around pm and the second we arrived at the hotel strong smell of seaweed through out the hotel propertyGot checked in at 4:pm and and even hotel room smelled moldy and seaweedyMy daughter has asthma so I immediately contacted Vacation ExpressAfter being on hold for about and 1/representative told me that my hotel will be changed Monday morning(7/23)Monday morning - called back to vacation express and representative told that someone will be working on the change and will contact me within two hoursTwo hours later - called four times and every time my reservation been pulled - the representative would hang up on meBeach at the hotel has so much seaweed that its unbearable to be by the ocean without gaggingFound
BUYER BEWARE..VERY POOR CUSTOMER SERVICE
I would not book with this companyThis is my 2nd booking with this companyBoth have been nightmaresI just bought my daughter a trip through VE for herChristmas/Birthday and booked it four months agoI just got an email weeks ago stating that my trip was cancelled due to the Charter not being used anymore for the flight and that the money that I had applied would be refunded to my accountThey were not helpul in even trying to find a comparable tripRates have since went through the roof at this point as we would be leaving in three months so I am pretty much out of luck and NO assistance is being given to me to try to book a trip that would be comparable in priceI spoke with a "supervisor"by the name of Spencer Williams who was to help coordinate a solution and was very unprofessional..it's been a week and no return phone calls after messages to him so you can see how much their clients satisfaction meansYou, as a customer are just treated like garbageCustomer service is non existent and they could care less that you are unhappy and that is evident by how supervisor's treat their loyal customersMy daughters Christmas gift is ruinedI will be telling everyone I know of this experienceTake your money elsewhere!
Trip package booked wrong less days in the package and no one would correct the dates so we didn't have room last nightof us refunded I was not
Booked trip April 18, 2015.Trip package, flight, hotel for six nights July - 31, 2015, $
Invoice they sent said $5,I called and told them cost was wrong
Sent corrected invoice total $3,but dates were changed for hotel to nights, July - 30, Flight dates stayed same July 25-31,
I tried many times up until the day of our trip asking them to make it right as originally book No one ever corrected Some times I was on hold for over min and was assured a manager would call, but noone ever did call or correct the trip package dates
Since we couldn't get anyone to speak with and the date of the trip approached (I called a few days before when I received another email stating to check everything and call if any problems.) I did call again and noone responded again As a result and no