paid $for excursion to be arranged ahead of time and they not only did not show up at my hotel but they were impossible to reach the entire vacation I paid $X = $to go on a Mayan Extreme excursion which was supposed to take place 11/26/at 7:30am; they told me they could not confirm the reservation (even though it was already made on line and paid for) until I met with the vacation express representative at my hotel on 11/between 9-11am The representative never showed up, and was impossible to reach the ENTIRE vacationThey did not answer the phone when I tried to contact themUpon return, vacation express directed me to customer service and gave me an email which did not work They refused to give me a phone number to talk to a representative from customer service Product_Or_Service: vacation Excursion Account_Number: [redacted]
Room Reservation and unsafe living area I booked reservation May with Vacation Express at a Cost, $1858,The hotel was advertised as Memories Grand Bahama Beach & Casino Resort, with nights accommodations for adults occupying deluxe room all inclusive with free upgrades and resort credits Boooking number [redacted] The first issue was the room advertised had a king size bed, The room they gave us had two twin beds, there was a problem with the water pressure in the shower, there was mold and mildew in the shower, on the shower head and calcium build up on the water faucetThe closet door fell off the hinge and struck my wifeThe hinges on this door seem to be made for kitchen cabinet and not for an pound doorthis could have been more serious if it had not been for the wall space in the narrow breezeway catching it before it hit the floor The next issue was I did not get to use any resort credits, The spa was full for the week and ther
The WORST customer serviceYou will never get to speak to a person on the phone to help you at all and they won't care at allBooked through them through a wedding planner ( [redacted] Weddings) for a family member's wedding and it was A COMPLETE DISASTER (and I am very easy going when it comes to traveling)We stayed at The Finest Resort in Mexico and while the resort was a nice location and venue, the workers were terrible as wellPaid a ton of money just for them to screw up my room reservation and then got stuck having to sleep on a pull out sofa bed for nightsEnded up getting NERVE DAMAGE in my neck and lost feeling in my left arm off and on for weeks! Do they care? NO Will they compensate? NO It's completely ridiculousHad I known that that they are not Revdex.com Approved, I would have booked directly with the hotel and not through them or the wedding plannerSpare yourself the possible nerve damage and definite headache and DO NOT BOOK ANY TRIP THROUGH THEM!
Vacation Express / Swift Air lost bag and no update Booked a trip through Vacation Express Reservation & for peopleVacation Express recommended their Charter plane Swift Air direct flight from Newark to Punta CanaWhen we reached Punta Cana on Sunday July 3rd, one of our bags was missingAviation Advantage filled out a missing bag complaint and the Tag for the bag was 5WQ I was told to go to our hotel and they will send the bag to the Hotel if they receive itI went bag to the hotel and talked the two Vacation Express reps [redacted] and [redacted] They called the guy from Aviation Advantage on Monday and they told me Swift Found the bag and will come tomorrowI went back on Tuesday and the rep called Aviation again and told me they have the bag but will come in the next flight from Newark which is ThursdayThursday I was told it did not come today and its possible to come tomorrowMy trip ended on Saturday and when I was going back, I met the guy from A
Travel restricted due to hurricane in Jamaica on October 3, On approximately September 24, 2016, I purchased a trip to Ocho Rios, Jamaica through Vacation Express via Groupon in Indianapolis, INOn October 1, 2016, I contacted Vacation Express to express concern about the hurricane in JamaicaI spoke with several representatives from Vacation Express about my concernA rep by the name of [redacted] or ***, to me to send an email to post travel@vacation express.com to cancel the reservation to Jamaica, in the meantime, the Vacation Express was trying to contact [redacted] for approval of the cancellationSpirit airlines canceled travel to Jamaica on the day I was to travel on October 3, Since I had already booked the my vacation time from October 3-7, I asked Vacation Express if they had anything to Cancun, MexicoI booked a reservation with Vacation Express to travel to Cancun, Mexico, at additional cost of $469.00, on my American Express Gold CardSpirit Airlines di
On November I booked a day all-inclusive vacation for to Cancun via VacationExpress.com for $ Upon receiving my electronic invoice, I realized that the wrong room category (ocean view vsocean front) had been bookedI called the morning after receiving the invoice to correct it I confirmed on-line that the price difference for the room category should have been $more per person, which was verified and confirmed by sales representative [redacted] when we spoke, for a total cost of $She was having difficulty making the change, and said she would have to complete the reservation later that day, then send me a confirmation By November I still had not received a confirmation invoice for the change, so I called Vacation Express to follow upThe next day, November 30, I received a revised invoice from [redacted] with the corrected category (ocean front room), but with an absolutely incorrect charge of $I immediately contacted Vacation Express to advis
Booked a vacation to punta CanaWas told we would be staying at an all inclusive star hotelAfter arriving found that all pictures I had seen of the resort were of the VIP section which is not includedWe could not relax because there were people aggressively trying to sell us things all over the resortWe were given a room with one bed and had asked for The AC did not work nor did the fridgeWe talked to the hotel staff who blew us off and told us it was workingNext day we spoke to the on-site company rep who said "yes, we have complained to the hotel about these issues" so obviously it was a known issue with this hotel but they still sold us the packageShe says she will get us VIP at a discount and talks to guy at counterAfter all that is said and done I get charged an additional $to become a VIP memberOk so we get a new VIP room? NoAccess to VIP wifi? NoVIP room service? NoWhat we did get was access to a different pool and bar which was just the same as t
This was by far the worst travel experience I have ever experienced Our flight was supposed to leave DFW to Punta Cana on June 25th at 10:00AMSomeone came over the intercom at 9:15AM to let us know our flight was delayed hours and then no one ever came back to update us until it was time to board, which did not occur until 12:30PMThe flight did not leave until after 1:00PM, meaning we were delayed hours On the flight we paid an extra $to get two drinks and a snack and extra leg room We were served one drink(everyone was) and given a bag of pretzels or goldfish and were sat in the same seats as the general seating After asking why we didn't get the correct things we paid for, we were told we had to tell the front desk at the airport that we had upgraded seats, which no one ever told us we needed to doWhen we got to the airport in Punta Cana, we were told we did not have reservations for transportation to the airport (this is supposed to be all included in the package) and had to be "squeezed in" to the bus going to our hotelWe lost an entire day of our vacation due to thisComing home was also a nightmareWe had confirmed we had transportation back to the airport days in advance, but yet when it came time to check out, we were told we had no reservations and also had to be "squeezed on" to the bus back Getting on to the plane, we were seated as the first rows due to our "upgrade" with absolutely no leg room(my father's legs were squished into the seat in front of him) so I don't even know why this is an amenity that is offered The rest of the flight was boarded as "open seating" because the seating chart was apparently messed up so it took an extra minutes to board because of thisWe were also served one drink again and no snacks at all This entire experience was extremely disappointing, especially when you pay for and are expecting something for months in advance and it ruins the quality of an expensive vacation
I had made deposit for $and remaining balance was due by May 30th When trying to go onto website thru hotel Grand Memories Resort which sends you to vacation express, it was giving me an error "port 507" but I was able to go to main page vacationexpress.com which doesn't have my reservation So I called the number on the website [redacted] , which would either hang up on me or would pay hold music for minutes at a time I could never get thru So I contacted them today and was told that since deposit was due yesterday, I basically lost the full $ Even though I couldn't get thru to them and couldn't get onto website They stated they were open yesterday Even today I had to wait minutes on hold before could speak to anyone Then after asking to speak with supervisor, was put on hold for another minutes and came back to state there was nothing she could do Was told that she spoke with her supervisor and that I couldn't speak with one If the agreement
hotel under construction, picture and what was promised was horrible, there rep provided horrible service. Food was disgusting I just got back from my vacations and I wanted to let you know that I was disappointed with the hotel and your agent on site. First the pictures that are shown on the hotel and the rooms is not what the hotel truly is. The rooms are old my balcony was covers with palm trees you could not enjoy the view to the ocean. Another huge one was the food was HORRIBLE at the hotel!! They say they have a different type of food every night in the buffet and it was the same food everyday all they would do was change 1 or 2 items. I spend eating out not happy. The bar drinks all the liquor was water down and half of the drinks you asked for they didn't offer them at the bar. I asked for bottle water and we were told we could only have 2 and would have to pay for anything additional. That we could drink from the faucet in the bathroom it was drinkable. I'm sorry but we
DO NOT USE VACATION EXPRESS I booked my vacation to Cancun, Mexico through this company and I specifically told them that I want to be in the adult section of the hotel with my friendFirst of all this company does not know what they are doingThey booked us in a Sandos hotel in Cancun which is geared towards familyWe are two guys wanting to have a good time in CancunSecondly, they put us in a room in a family section when I specifically told them that we want to be in the ADULT sectionThis would prevent us from going to other restaurants and into adult pools and other amenitiesWe felt like prisoners during our vacation To compromise, we said that we are okay with not transferring rooms to the Select Club (adult section in Sandos Caracol) for as long as we are given access to the Select club facilitiesWe were told by the hotel that since it's not their fault that the booking was messed up that we have to deal with Vacation Express directly and have them negotiate with the hotelWe talked to their local agent in the hotel and she said she was going to reach out to their US counterpartsTo our dismay, nobody tried to arrange with the hotel to even give us access and help us with this request (not a request actually because this is what we were supposed to have!)We were totally not happy with Vacation ExpressWe had to buy our access and paid extra money to give us access to the adult section on our second to the last night when we could have just gotten this right on our first day if only they know how to note our preferencesWe were pretty clear about itThe worst, no apologies, no communication from themWe even had to pay our way and get a taxi cab and go to another Sandos hotel (Sandos Playacar) which has a better beach area There was no way they could have missed our preferences but somebody was negligent with their jobWe had to pay extra for someone elses stupidity in order to enjoy all the amenities of an all-inclusive vacationI strongly suggest to not book through Vacation ExpressTheir service is just substandard, poor and their employees are insensitive and would not go their extra way to make their customers feel better after they committed their snafuI will not be using them anymore and my friend and his family are subsequently not booking through them (they have previously booked their vacations through them)Again, do not use vacation express!
Refund or Credit not given , ignored I booked a trip with vacation express and I purchase the cancellation insuranceI had to cancel my family vacation and had already made several payments and purchased the flightsI contacted Spririt and they reimbursed the purchase in full back to Vacation express and I contacted vacation express to get the reimbursement, they ensured me that I would be reimbursed and have a creditThey told me me someone would get in contact with me No one never didCalled again on March regarding reimbursement I was told again that accounting would contact meBut they never contacted me beforeI would just like a refund of the funds that I gave Vacation express, my flight credit and my vacation express credit since I purchased the insuranceThis is not fair and I feel very taken advantage of
Trying to get refund on trip that I couldn't take due to emergency medical condition. On 4/21/16 I booked a trip with my travel agent (Shure Luv Travel) for an all inclusive to the Riveria Maya in Mexico for $2100. The trip was paid in full by 6/30/16. We were supposed to leave on 8/13/16 @ 7:15am and return on 8/19/16. On 8/12/16, at approx 6:30pm, I was rushed to Valley Hospital in Ridgewood with severe abdominal pain. Upon evaluation, the doctors diagnosed me with diverticulosis, on the verge of diverticulitis, and a possible appendicitis. Due to the nature of my illness and condition, I was informed by the doctors that it was unsafe for me to fly and therefore, couldn't go on my trip. We immediately informed the travel agency and in turn they sent a message to Vacation Express since they were closed for the evening. On the morning of 8/13, @ approx 11:15am, our travel agent called and informed us that Vacation Express was asking for documentation to process the clai
I was spoke with [redacted] on September 21st and multiple times prior to cancel my trip as I am pregnant and the Dominican Republic has vika ad was hit by two hurricanes one right before my trip and one that was hitting during my trip so it was not safe to travel and all doctors advise against traveling to countries that have a CDC Zika warningThe airline gave me a credit because of thisI called Vacation Express and talked to [redacted] multiple times to get my land portion credited for a future tripOn September he said he had contacted the hotel and was working with them on giving me a hotel credit, he said he was waiting to hear from them and that if they couldn't do a hotel credit I would be receiving a voucher from vacation express for my land portionHe said he would let me know and call me back but I never got a call back and it's been over two weeksNow vacation express is claiming they can't see any notes of this and are saying that I now have to contact
I was booked to go on a group trip that was cancelled by the airline on 09/12/I still haven't received a full refund Me and other people, booked a trip for Sint Maarten, through Cedez Travel agency on 03/06/I made payments on the trip that totaled $1277, and the final payment was made on 7/21/On 09/12/2017, the trip was officially cancelled, because of the destruction caused to the resort and airport, by Hurricane IrmaEveryone included on the trip was refunded for the resort cost, but offered an airline credit for the flightI was offered a $airline creditI called the airline(American Airlines) directly, to ask about a refund, and was told that refunds would be issued to the travel agency's supplierI was told by American Airlines, that I should have been offered a refund and not a creditI called the travel agent, who told me that he was not aware of the refund and would reach out his supplier, to get more informationThe travel agent( [redacted] ),
We booked a trip to Cancun, Mexico through Vacation ExpressWe prepaid for a Morning Glory Snorkeling Tour through Vacation Express provided by Nexus ToursOur instructions told us to present our voucher to the ground operator at the hotel to reconfirm our tour day, departure time, and other detailsWe arrived late on Wednesday, July 20thNo representative was availableThe following day we went to the desk and were informed that someone would be available at 9:amAt 9:00am we went back to the desk but no one was thereThroughout the day, we continued to visit the Nexus desk but no one showed upThis continued for two daysOur activities were limited because we were waiting to schedule our snorkeling tourFinally, on the third day, after calling Vacation Express and Nexus Tours which offered no help except to say we needed to talk to the nonexistent hotel representative, we finally talked to a representative from another tour company who called [redacted] (the Nexus representati
I booked a vacation to Cancun Mexico with this agency for apruntil apr2016.I did not know at the time of booking about Zika virus in Mexico.The travel agent did not tell me about this issue.Now I am affraid to travel to mexico because Zika virus is more complicated and deptof health wants to take a look and issue travel warning for all people not only pregnant women.Also on ian on NBC tv, news was that United airline which we booked with will issue a refound to all people affraid to travel.I called the travel agency and I told them about my concern and I asked for cancellation because of the virus.They told me that is not a danger and if I want to cancell they will penalize me $ and will issue vouchers for future travel with united airline,but by doing this when I will book a flight in the fur=ture with united I will be charged another $ for me and my husband.I paid down 972$ and the agency wants to take everything for me.If is a matter which is a health issue
Trip booked with vacation express for Bahama trip 6-14-to 6-18-I spoke to rep to cancel due To no passport they refused to help me Spoke to phone rep to cancel trip due to no passport.rep appeared to go ask boss,they refused To help meTrip paid in full,amount was $ I would want refundBooking # [redacted] .trip booked On 3-23-2016.trip was for 6-14-to 6-18- Trip paid with bank debit card, first national Bank
I am filing a complaint with vacationexpress.comWe booked a vacation package with vacation express o $2217,on April 15th going to cancun Reservation # is [redacted] We booked a vacation package with vacation express o $2217,on April 15th going to cancun We were there one hour and ten minutes and the gate was closed and they refused to take us to be on flight which I understandbut we tried to talk with airline people to reschedule another flight to go and they refused to talk to us and were very rude to uswe video taped how bad they treat my husband and II tied to call vacation express times in the next two hourstimes calls went through but I have to be on hold mins before I can talk with anyone on phonelast time I talked with their representative he told me there is nothing they can do for me and I asked for their supersor trying to find out we can use take another flight to go there and use the rest of vacation days we bookedthey hang up on m
My Husband and I booked a trip though Groupon to AntiguaThe following day we proceeded to schedule it though vacation express as directedWe paid an extra $for insurance and extra flight fees which was fine and I understood, very nice person to deal withTwo days later I received an email from Groupon saying the trip was listed on there as a mistake and I was going to be refunded the moneyI was disappointed and confused but I was getting refunded so it was okI proceeded to call vacation express to alert them of the cancellationThey didn't see the cancellation on their end so they said please check with Groupon that they have refunded their amount before we refund you So I checked, the money had been refunded I called vacation express back, the woman said ok, you will be refunded the moneyI waited the 7-days and no refundI called back, the other woman said ", I see you called but the refund was not entered correctly, let me do it correctly and you should se
paid $for excursion to be arranged ahead of time and they not only did not show up at my hotel but they were impossible to reach the entire vacation I paid $X = $to go on a Mayan Extreme excursion which was supposed to take place 11/26/at 7:30am; they told me they could not confirm the reservation (even though it was already made on line and paid for) until I met with the vacation express representative at my hotel on 11/between 9-11am The representative never showed up, and was impossible to reach the ENTIRE vacationThey did not answer the phone when I tried to contact themUpon return, vacation express directed me to customer service and gave me an email which did not work They refused to give me a phone number to talk to a representative from customer service Product_Or_Service: vacation Excursion Account_Number: [redacted]
Room Reservation and unsafe living area I booked reservation May with Vacation Express at a Cost, $1858,The hotel was advertised as Memories Grand Bahama Beach & Casino Resort, with nights accommodations for adults occupying deluxe room all inclusive with free upgrades and resort credits Boooking number [redacted] The first issue was the room advertised had a king size bed, The room they gave us had two twin beds, there was a problem with the water pressure in the shower, there was mold and mildew in the shower, on the shower head and calcium build up on the water faucetThe closet door fell off the hinge and struck my wifeThe hinges on this door seem to be made for kitchen cabinet and not for an pound doorthis could have been more serious if it had not been for the wall space in the narrow breezeway catching it before it hit the floor The next issue was I did not get to use any resort credits, The spa was full for the week and ther
The WORST customer serviceYou will never get to speak to a person on the phone to help you at all and they won't care at allBooked through them through a wedding planner ( [redacted] Weddings) for a family member's wedding and it was A COMPLETE DISASTER (and I am very easy going when it comes to traveling)We stayed at The Finest Resort in Mexico and while the resort was a nice location and venue, the workers were terrible as wellPaid a ton of money just for them to screw up my room reservation and then got stuck having to sleep on a pull out sofa bed for nightsEnded up getting NERVE DAMAGE in my neck and lost feeling in my left arm off and on for weeks! Do they care? NO Will they compensate? NO It's completely ridiculousHad I known that that they are not Revdex.com Approved, I would have booked directly with the hotel and not through them or the wedding plannerSpare yourself the possible nerve damage and definite headache and DO NOT BOOK ANY TRIP THROUGH THEM!
Vacation Express / Swift Air lost bag and no update Booked a trip through Vacation Express Reservation & for peopleVacation Express recommended their Charter plane Swift Air direct flight from Newark to Punta CanaWhen we reached Punta Cana on Sunday July 3rd, one of our bags was missingAviation Advantage filled out a missing bag complaint and the Tag for the bag was 5WQ I was told to go to our hotel and they will send the bag to the Hotel if they receive itI went bag to the hotel and talked the two Vacation Express reps [redacted] and [redacted] They called the guy from Aviation Advantage on Monday and they told me Swift Found the bag and will come tomorrowI went back on Tuesday and the rep called Aviation again and told me they have the bag but will come in the next flight from Newark which is ThursdayThursday I was told it did not come today and its possible to come tomorrowMy trip ended on Saturday and when I was going back, I met the guy from A
Travel restricted due to hurricane in Jamaica on October 3, On approximately September 24, 2016, I purchased a trip to Ocho Rios, Jamaica through Vacation Express via Groupon in Indianapolis, INOn October 1, 2016, I contacted Vacation Express to express concern about the hurricane in JamaicaI spoke with several representatives from Vacation Express about my concernA rep by the name of [redacted] or ***, to me to send an email to post travel@vacation express.com to cancel the reservation to Jamaica, in the meantime, the Vacation Express was trying to contact [redacted] for approval of the cancellationSpirit airlines canceled travel to Jamaica on the day I was to travel on October 3, Since I had already booked the my vacation time from October 3-7, I asked Vacation Express if they had anything to Cancun, MexicoI booked a reservation with Vacation Express to travel to Cancun, Mexico, at additional cost of $469.00, on my American Express Gold CardSpirit Airlines di
On November I booked a day all-inclusive vacation for to Cancun via VacationExpress.com for $ Upon receiving my electronic invoice, I realized that the wrong room category (ocean view vsocean front) had been bookedI called the morning after receiving the invoice to correct it I confirmed on-line that the price difference for the room category should have been $more per person, which was verified and confirmed by sales representative [redacted] when we spoke, for a total cost of $She was having difficulty making the change, and said she would have to complete the reservation later that day, then send me a confirmation By November I still had not received a confirmation invoice for the change, so I called Vacation Express to follow upThe next day, November 30, I received a revised invoice from [redacted] with the corrected category (ocean front room), but with an absolutely incorrect charge of $I immediately contacted Vacation Express to advis
Booked a vacation to punta CanaWas told we would be staying at an all inclusive star hotelAfter arriving found that all pictures I had seen of the resort were of the VIP section which is not includedWe could not relax because there were people aggressively trying to sell us things all over the resortWe were given a room with one bed and had asked for The AC did not work nor did the fridgeWe talked to the hotel staff who blew us off and told us it was workingNext day we spoke to the on-site company rep who said "yes, we have complained to the hotel about these issues" so obviously it was a known issue with this hotel but they still sold us the packageShe says she will get us VIP at a discount and talks to guy at counterAfter all that is said and done I get charged an additional $to become a VIP memberOk so we get a new VIP room? NoAccess to VIP wifi? NoVIP room service? NoWhat we did get was access to a different pool and bar which was just the same as t
This was by far the worst travel experience I have ever experienced Our flight was supposed to leave DFW to Punta Cana on June 25th at 10:00AMSomeone came over the intercom at 9:15AM to let us know our flight was delayed hours and then no one ever came back to update us until it was time to board, which did not occur until 12:30PMThe flight did not leave until after 1:00PM, meaning we were delayed hours On the flight we paid an extra $to get two drinks and a snack and extra leg room We were served one drink(everyone was) and given a bag of pretzels or goldfish and were sat in the same seats as the general seating After asking why we didn't get the correct things we paid for, we were told we had to tell the front desk at the airport that we had upgraded seats, which no one ever told us we needed to doWhen we got to the airport in Punta Cana, we were told we did not have reservations for transportation to the airport (this is supposed to be all included in the package) and had to be "squeezed in" to the bus going to our hotelWe lost an entire day of our vacation due to thisComing home was also a nightmareWe had confirmed we had transportation back to the airport days in advance, but yet when it came time to check out, we were told we had no reservations and also had to be "squeezed on" to the bus back Getting on to the plane, we were seated as the first rows due to our "upgrade" with absolutely no leg room(my father's legs were squished into the seat in front of him) so I don't even know why this is an amenity that is offered The rest of the flight was boarded as "open seating" because the seating chart was apparently messed up so it took an extra minutes to board because of thisWe were also served one drink again and no snacks at all This entire experience was extremely disappointing, especially when you pay for and are expecting something for months in advance and it ruins the quality of an expensive vacation
I had made deposit for $and remaining balance was due by May 30th When trying to go onto website thru hotel Grand Memories Resort which sends you to vacation express, it was giving me an error "port 507" but I was able to go to main page vacationexpress.com which doesn't have my reservation So I called the number on the website [redacted] , which would either hang up on me or would pay hold music for minutes at a time I could never get thru So I contacted them today and was told that since deposit was due yesterday, I basically lost the full $ Even though I couldn't get thru to them and couldn't get onto website They stated they were open yesterday Even today I had to wait minutes on hold before could speak to anyone Then after asking to speak with supervisor, was put on hold for another minutes and came back to state there was nothing she could do Was told that she spoke with her supervisor and that I couldn't speak with one If the agreement
hotel under construction, picture and what was promised was horrible, there rep provided horrible service. Food was disgusting I just got back from my vacations and I wanted to let you know that I was disappointed with the hotel and your agent on site. First the pictures that are shown on the hotel and the rooms is not what the hotel truly is. The rooms are old my balcony was covers with palm trees you could not enjoy the view to the ocean. Another huge one was the food was HORRIBLE at the hotel!! They say they have a different type of food every night in the buffet and it was the same food everyday all they would do was change 1 or 2 items. I spend eating out not happy. The bar drinks all the liquor was water down and half of the drinks you asked for they didn't offer them at the bar. I asked for bottle water and we were told we could only have 2 and would have to pay for anything additional. That we could drink from the faucet in the bathroom it was drinkable. I'm sorry but we
DO NOT USE VACATION EXPRESS I booked my vacation to Cancun, Mexico through this company and I specifically told them that I want to be in the adult section of the hotel with my friendFirst of all this company does not know what they are doingThey booked us in a Sandos hotel in Cancun which is geared towards familyWe are two guys wanting to have a good time in CancunSecondly, they put us in a room in a family section when I specifically told them that we want to be in the ADULT sectionThis would prevent us from going to other restaurants and into adult pools and other amenitiesWe felt like prisoners during our vacation To compromise, we said that we are okay with not transferring rooms to the Select Club (adult section in Sandos Caracol) for as long as we are given access to the Select club facilitiesWe were told by the hotel that since it's not their fault that the booking was messed up that we have to deal with Vacation Express directly and have them negotiate with the hotelWe talked to their local agent in the hotel and she said she was going to reach out to their US counterpartsTo our dismay, nobody tried to arrange with the hotel to even give us access and help us with this request (not a request actually because this is what we were supposed to have!)We were totally not happy with Vacation ExpressWe had to buy our access and paid extra money to give us access to the adult section on our second to the last night when we could have just gotten this right on our first day if only they know how to note our preferencesWe were pretty clear about itThe worst, no apologies, no communication from themWe even had to pay our way and get a taxi cab and go to another Sandos hotel (Sandos Playacar) which has a better beach area There was no way they could have missed our preferences but somebody was negligent with their jobWe had to pay extra for someone elses stupidity in order to enjoy all the amenities of an all-inclusive vacationI strongly suggest to not book through Vacation ExpressTheir service is just substandard, poor and their employees are insensitive and would not go their extra way to make their customers feel better after they committed their snafuI will not be using them anymore and my friend and his family are subsequently not booking through them (they have previously booked their vacations through them)Again, do not use vacation express!
Refund or Credit not given , ignored I booked a trip with vacation express and I purchase the cancellation insuranceI had to cancel my family vacation and had already made several payments and purchased the flightsI contacted Spririt and they reimbursed the purchase in full back to Vacation express and I contacted vacation express to get the reimbursement, they ensured me that I would be reimbursed and have a creditThey told me me someone would get in contact with me No one never didCalled again on March regarding reimbursement I was told again that accounting would contact meBut they never contacted me beforeI would just like a refund of the funds that I gave Vacation express, my flight credit and my vacation express credit since I purchased the insuranceThis is not fair and I feel very taken advantage of
Trying to get refund on trip that I couldn't take due to emergency medical condition. On 4/21/16 I booked a trip with my travel agent (Shure Luv Travel) for an all inclusive to the Riveria Maya in Mexico for $2100. The trip was paid in full by 6/30/16. We were supposed to leave on 8/13/16 @ 7:15am and return on 8/19/16. On 8/12/16, at approx 6:30pm, I was rushed to Valley Hospital in Ridgewood with severe abdominal pain. Upon evaluation, the doctors diagnosed me with diverticulosis, on the verge of diverticulitis, and a possible appendicitis. Due to the nature of my illness and condition, I was informed by the doctors that it was unsafe for me to fly and therefore, couldn't go on my trip. We immediately informed the travel agency and in turn they sent a message to Vacation Express since they were closed for the evening. On the morning of 8/13, @ approx 11:15am, our travel agent called and informed us that Vacation Express was asking for documentation to process the clai
I was spoke with [redacted] on September 21st and multiple times prior to cancel my trip as I am pregnant and the Dominican Republic has vika ad was hit by two hurricanes one right before my trip and one that was hitting during my trip so it was not safe to travel and all doctors advise against traveling to countries that have a CDC Zika warningThe airline gave me a credit because of thisI called Vacation Express and talked to [redacted] multiple times to get my land portion credited for a future tripOn September he said he had contacted the hotel and was working with them on giving me a hotel credit, he said he was waiting to hear from them and that if they couldn't do a hotel credit I would be receiving a voucher from vacation express for my land portionHe said he would let me know and call me back but I never got a call back and it's been over two weeksNow vacation express is claiming they can't see any notes of this and are saying that I now have to contact
I was booked to go on a group trip that was cancelled by the airline on 09/12/I still haven't received a full refund Me and other people, booked a trip for Sint Maarten, through Cedez Travel agency on 03/06/I made payments on the trip that totaled $1277, and the final payment was made on 7/21/On 09/12/2017, the trip was officially cancelled, because of the destruction caused to the resort and airport, by Hurricane IrmaEveryone included on the trip was refunded for the resort cost, but offered an airline credit for the flightI was offered a $airline creditI called the airline(American Airlines) directly, to ask about a refund, and was told that refunds would be issued to the travel agency's supplierI was told by American Airlines, that I should have been offered a refund and not a creditI called the travel agent, who told me that he was not aware of the refund and would reach out his supplier, to get more informationThe travel agent( [redacted] ),
We booked a trip to Cancun, Mexico through Vacation ExpressWe prepaid for a Morning Glory Snorkeling Tour through Vacation Express provided by Nexus ToursOur instructions told us to present our voucher to the ground operator at the hotel to reconfirm our tour day, departure time, and other detailsWe arrived late on Wednesday, July 20thNo representative was availableThe following day we went to the desk and were informed that someone would be available at 9:amAt 9:00am we went back to the desk but no one was thereThroughout the day, we continued to visit the Nexus desk but no one showed upThis continued for two daysOur activities were limited because we were waiting to schedule our snorkeling tourFinally, on the third day, after calling Vacation Express and Nexus Tours which offered no help except to say we needed to talk to the nonexistent hotel representative, we finally talked to a representative from another tour company who called [redacted] (the Nexus representati
I booked a vacation to Cancun Mexico with this agency for apruntil apr2016.I did not know at the time of booking about Zika virus in Mexico.The travel agent did not tell me about this issue.Now I am affraid to travel to mexico because Zika virus is more complicated and deptof health wants to take a look and issue travel warning for all people not only pregnant women.Also on ian on NBC tv, news was that United airline which we booked with will issue a refound to all people affraid to travel.I called the travel agency and I told them about my concern and I asked for cancellation because of the virus.They told me that is not a danger and if I want to cancell they will penalize me $ and will issue vouchers for future travel with united airline,but by doing this when I will book a flight in the fur=ture with united I will be charged another $ for me and my husband.I paid down 972$ and the agency wants to take everything for me.If is a matter which is a health issue
Trip booked with vacation express for Bahama trip 6-14-to 6-18-I spoke to rep to cancel due To no passport they refused to help me Spoke to phone rep to cancel trip due to no passport.rep appeared to go ask boss,they refused To help meTrip paid in full,amount was $ I would want refundBooking # [redacted] .trip booked On 3-23-2016.trip was for 6-14-to 6-18- Trip paid with bank debit card, first national Bank
I am filing a complaint with vacationexpress.comWe booked a vacation package with vacation express o $2217,on April 15th going to cancun Reservation # is [redacted] We booked a vacation package with vacation express o $2217,on April 15th going to cancun We were there one hour and ten minutes and the gate was closed and they refused to take us to be on flight which I understandbut we tried to talk with airline people to reschedule another flight to go and they refused to talk to us and were very rude to uswe video taped how bad they treat my husband and II tied to call vacation express times in the next two hourstimes calls went through but I have to be on hold mins before I can talk with anyone on phonelast time I talked with their representative he told me there is nothing they can do for me and I asked for their supersor trying to find out we can use take another flight to go there and use the rest of vacation days we bookedthey hang up on m
My Husband and I booked a trip though Groupon to AntiguaThe following day we proceeded to schedule it though vacation express as directedWe paid an extra $for insurance and extra flight fees which was fine and I understood, very nice person to deal withTwo days later I received an email from Groupon saying the trip was listed on there as a mistake and I was going to be refunded the moneyI was disappointed and confused but I was getting refunded so it was okI proceeded to call vacation express to alert them of the cancellationThey didn't see the cancellation on their end so they said please check with Groupon that they have refunded their amount before we refund you So I checked, the money had been refunded I called vacation express back, the woman said ok, you will be refunded the moneyI waited the 7-days and no refundI called back, the other woman said ", I see you called but the refund was not entered correctly, let me do it correctly and you should se