I booked a trip for people and then I added on a 5th to the bookingI am getting divorced so I had no one to take over the 5th ticketI called and asked Vacation Express how to cancel itThey said that I needed to file a claim with Trip MateI called Trip Mate when I didn't see an option for divorce under their claims sectionTrip Mate told me that they only handle claims that would have cost you money after you leave for your tripI then called Vacation express backThey said I got the wrong information from one of their workers and that a voucher should be sent to my emailI asked if the ticket could be switched to a different nameThey said yes it could be at any timeI called Vacation express back today because a week had gone by and I did not receive my email voucherThe person today told me that I get a voucher in the mailNot by emailSo I then asked if it had been sent and she said yes it had been todayI then double checked that I could switch the name for the
I purchased a vacation and was not able to board the plane No other options were offered but for me to lose my money
I purchased a vacation promotion on groupon to travel to Freeport, Bahamas for $ After purchasing, groupon provided me with a voucher code to put in at booking with Vacation Express The promotion was for two people I then paid the remaining $for the other traveler on the vacation express site using paypal with my bank account On the day of travel I arrived to the airport check in at 8:07AM, my flight did not leave until 9:15AM There was no one at the check in desk After asking around for help I was told that the check in employees had leftOne employee arrived to the desk and told me that I could not check in She called her supervisor who told me he could not come and check me in because he was busy and the employees who did check in were contracted employees Although I was there over an hour early I wasn't even given the opportunity to check
Customer service with this company is horrible They just don't care
I booked a trip with this company and they booked us on a flight with Dynamic Airways Little did we know this airline is very unreliable We missed a whole day of our vacation sitting in the airport because the airline without warning delayed our flight hours so the flight crew could rest When we called to complain to Vacation Express they told us pretty much too bad and by the way you need to pay us another dollars for airport transfers because you missed the first ones! So they put us on this flight and then charged more money because the airline they gave us delayed the flight again with no warning! Now we are herected in Punta Cana and not sure if we have a flight home Thanks vacation express!
Hello,
I am reaching out to the supervisor for *** *** to express my displeasure with the way she conducted business with me and my family as a supervisor with Vacation ExpressOn Friday, May 18th, 2018, I contacted Vacation Express and spoke with *** *** to try and rectify a problem with my planned vacationOn 5/18/18, my wife missed her period and took multiple pregnancy tests to learn that she was pregnant and we weren't even trying to conceiveOur vacation was scheduled for Punta Cana's Nickelodeon Resort on 5/21/My wife Andrea contacted her OBGYN who advised against traveling to Punta Cana due to the CDC's classification of moderate risk level for Zika Virus, especially for pregnant womenI expressed our concerns to *** Friday 5/18/and my main concern was we purchased PPP trip insurance, but the $4,in vouchers to be used within the next year would be of no use to us due to months of pregnancy and then having a newborn babyI was requesting a fu
Paid for services we did not receive, horrible customer service
We booked a trip to Punta Cana to stay at Memories Splash Punta Cana June 21-25, Our reservation number is ***
We pre-booked and pre-paid for two excursions for this trip, a sailing cruise and a horse-back riding tripWe were informed that we would be able to select dates and times for these excursions upon arrival by speaking to a VE representative on site
First, our flight to Punta Cana was delayed hoursWe boarded the plane and had to wait for them to send a flight attendant because apparently they didn't have enough on the planeWe didn't get to our hotel until midnight which meant we missed an entire day of our vacation
Since we missed the first day of our vacation, we had to meet with the VE representative the next morning at AM to get our days and times for excursionsFirst we had to sit through a sales presentation for excursions even though we already had ours picked out and paid
After filing a complaint, the Post Travel promise is within daysIt is now days and still no response
For starters I booked the trip for myself and***, off my mothers account because that's how I've done it previouslyMy mom also had a completely separate trip booked to the Dominican Republic, our trips were paid in full and we were all setThen my after paying with my card the trip to Cozumel deleted my name and put my moms name, even though it was not an errorThis was days before my trip and now I had to figure out who to call to get this fixed because the tickets and everything was changedAfter a hectic evening and morning a representative finally resolved it, and said it wouldn't cause any errorsThat's when everything eruptedGetting to Indianapolis airport and waiting for a representative to check us in took an hour, come to then find out we aren't on the flight manifestWe had to wait as she made a phone call and penned us into the listAfter getting to Ca
Vacation Express is the worst!!! My cousin booked a vacation to Punta Cana, DR We booked the trip for the week of 7/25/to return the following Sunday The information on the bottom of the itinerary states to be at the airport hours before an international flight We made to DFW airport at 8:am, the flight was to board at 10:am, by the time we actually found the correct counter (after being directed to several different counters by airline employees who had never even heard of SunWing airlines) around 8:amThe shuttle had come and picked up the passengers and boarded the flightThere were about of us who were left behind We called Vacation Express to tell them happened and were told, "sorry, you needed to be there at least hours before the flight." We pointed out to them the itinerary states hoursThe customer service reps kept trying to make the whole issue the customer's fault We waited at the counter from about 8:am to 11:am and get this, the plane was still sitting on the runway, it didn't take off until 11:am!!! We were told we had to take a separate flight and pay out of pocket, an additional per person to keep from losing the we had already paid as they us there would be no refunds We finally make it to DR at 10:pm local time as as opposed to 3:pm local time as originally planned Vacation Express was nice enough to call the resort to let them know not to give away our room We get there and guess what? They gave away our room!!!! We specifically asked for double beds and gave us a room with King sized bed, we showed them the paperwork which stated we were to have beds, the resort claimed to have never received a call and this was the only room available We had the worst vacation!! The bed was hard as a rock and guest services always promised they would try and accommodate us but they never did, the excursions were the only descent part of the trip It's annoying as hell to spend over for a vacation and not have a good time On the way home we had a hour delay in Punta Cana because Sunwing airlines did not show; for hours!!! Then there was a hour layover in Miami because we had stop and get fuel and the fuel truck was late We were stuck in an airplane on the airstrip with no food, just water, soft drinks and freaking goldfish crackers for hours!!! If I have to pay a few hundred dollars more with a different agency I will The great prices Vacation Express offers may seem good, but it's not worth it I'd rather spend a bit more to have a great vacation than feel like it was a waste by trying to save a couple of extra dollars
We booked a trip to Cancun, Mexico through Vacation ExpressWe prepaid for a Morning Glory Snorkeling Tour through Vacation Express provided by Nexus ToursOur instructions told us to present our voucher to the ground operator at the hotel to reconfirm our tour day, departure time, and other detailsWe arrived late on Wednesday, July 20thNo representative was availableThe following day we went to the desk and were informed that someone would be available at 9:amAt 9:00am we went back to the desk but no one was thereThroughout the day, we continued to visit the Nexus desk but no one showed upThis continued for two daysOur activities were limited because we were waiting to schedule our snorkeling tourFinally, on the third day, after calling Vacation Express and Nexus Tours which offered no help except to say we needed to talk to the nonexistent hotel representative, we finally talked to a representative from another tour company who called *** (the Nexus representati
I can nnot fathom how Revdex.com gave them and A+ ratingI booked a couples vacation to Montego Bay, Jamaicaafter receiving my receipt I quickly found out why the total package was affordableWe now have to pay extra for our seating assignments, and $dollars for baggage round tripThey are correct when they say that they give you the cheapest packages, but don't expect to bring anything with youI will never use this service again!
On June 9, I received a call from *** from Vacation ExpressHe informs that I had booked wrong transfers for my upcoming vacation, scheduled for June 21, 2017, and in order to make corrections I needed to pay an additional $ He explained that I had booked air travel to Santo Domingo however, my hotel was in Punta CanaIf I wanted to go to Punta Cana, I had to pay an additional fee
I explained to *** that I do not feel that I should have to absorb this fee since I booked my vacation on the Vacation Express website and I was not given a Punta Cana optionI followed step by step prompts given by the website to book my vacation I have never been to Santo Domingo before and was not aware their was an airport in Punta CanaAside from that, as I previously stated, I was not offered that option when booking my travel plansI did however pay additional fee for transportation from airport to hotelI was aware it was in a different town, but did not know it was more
I booked a vacation to Cancun Mexico with this agency for apruntil apr2016.I did not know at the time of booking about Zika virus in Mexico.The travel agent did not tell me about this issue.Now I am affraid to travel to mexico because Zika virus is more complicated and deptof health wants to take a look and issue travel warning for all people not only pregnant women.Also on ian on NBC tv, news was that United airline which we booked with will issue a refound to all people affraid to travel.I called the travel agency and I told them about my concern and I asked for cancellation because of the virus.They told me that is not a danger and if I want to cancell they will penalize me $ and will issue vouchers for future travel with united airline,but by doing this when I will book a flight in the fur=ture with united I will be charged another $ for me and my husband.I paid down 972$ and the agency wants to take everything for me.If is a matter which is a health issue
Vacations express lied multiple times and stated that they requested American Airlines waive a ticket change fee on a canceled trip and didn't
RE: BOOKING # XXXXXXX, AIRLINE LOCATER # *** #'S XXXXXXXXXX AND XXXXXXXXXXI booked a trip with vacations express(***)t they cancelled due to the hotel not being ready due to a hurricane, I agreed to one of their of re-booking and using the credit toward a new tripFast forward to July 18, I re-booked the trip over the phone with a representative from *** I opted for the land and air insurance and was told this type of insurance would not give me a cash refund but a creditI was okay with the credit and opted for that particular planFast forward to 8/10/17, my mother/travel companion was admitted to the hospital for emergency surgery, where she stayed for days before being dischargedDue to the nature of her illness and surgery she was told that she could not travel until further noticeHer doctor provided me
Room Reservation and unsafe living area
I booked reservation May with Vacation Express at a Cost, $1858,The hotel was advertised as Memories Grand Bahama Beach & Casino Resort, with nights accommodations for adults occupying deluxe room all inclusive with free upgrades and resort credits
Boooking number ***
The first issue was the room advertised had a king size bed, The room they gave us had two twin beds, there was a problem with the water pressure in the shower, there was mold and mildew in the shower, on the shower head and calcium build up on the water faucetThe closet door fell off the hinge and struck my wifeThe hinges on this door seem to be made for kitchen cabinet and not for an pound doorthis could have been more serious if it had not been for the wall space in the narrow breezeway catching it before it hit the floor
The next issue was I did not get to use any resort credits, The spa was full for the week and ther
This was by far the worst travel experience I have ever experienced Our flight was supposed to leave DFW to Punta Cana on June 25th at 10:00AMSomeone came over the intercom at 9:15AM to let us know our flight was delayed hours and then no one ever came back to update us until it was time to board, which did not occur until 12:30PMThe flight did not leave until after 1:00PM, meaning we were delayed hours On the flight we paid an extra $to get two drinks and a snack and extra leg room We were served one drink(everyone was) and given a bag of pretzels or goldfish and were sat in the same seats as the general seating After asking why we didn't get the correct things we paid for, we were told we had to tell the front desk at the airport that we had upgraded seats, which no one ever told us we needed to doWhen we got to the airport in Punta Cana, we were told we did not have reservations for transportation to the airport (this is supposed to be all included in the package) and had to be "squeezed in" to the bus going to our hotelWe lost an entire day of our vacation due to thisComing home was also a nightmareWe had confirmed we had transportation back to the airport days in advance, but yet when it came time to check out, we were told we had no reservations and also had to be "squeezed on" to the bus back Getting on to the plane, we were seated as the first rows due to our "upgrade" with absolutely no leg room(my father's legs were squished into the seat in front of him) so I don't even know why this is an amenity that is offered The rest of the flight was boarded as "open seating" because the seating chart was apparently messed up so it took an extra minutes to board because of thisWe were also served one drink again and no snacks at all This entire experience was extremely disappointing, especially when you pay for and are expecting something for months in advance and it ruins the quality of an expensive vacation
DO NOT use Vacation Express! I booked a trip to Punta Cana to go to a wedding through Vacation ExpressTwo days after booking the trip and Vacation Express giving me a reservation number and charging my credit card, I received an email stating there are no rooms available at the resort and my $deposit was none refundable because it had been more than hoursThey asked if I would like to make a reservation at a different resort, but I explained that I was going to the resort for a wedding with a group of people that all used vacations express to book their tripsI was told there was nothing they could do for meAfter speaking with a supervisor they did agree to refund my deposit, but I will believe it when I see it
We booked three rooms thru Vacation Express at Princess Resort in Punta Cana DROur vacation was overshadowed by countless issues w/ the hotel (i.etermite infested room, fumigation, bathroom flooded, A/C not workingto name just a few issues) and our children who shared a room w/ their cousins having to move their room times, we returned very disappointed after having paid over $9,When we turned to Vacation Express with our complaint, we went thru close to weeks of back and forth by email, ultimately were offered a RIDICULOUS refund of x $and x $as what we were told was all the hotel was willing to doInstead of attempting to negotiate a reasonable solution that would serve both, Vacation Express as well as us, we pretty much were told "it's not our hotel" and "you agreed to everything in our Terms and Conditions when making your reservations" = equating to truly the response of "we do not care"Needless to say that was our first and last business with Vacation Express and we can only recommend to all other travelers to stay away from a business that only cares about banking their money instead of providing a relevant customer experience or even create repeat businessDO NOT BOOK with Vacation Express unless you don't care about possible folland/or a good experience
Me and my daughters went to Punta Cana on 8/6/from NewarkSwift air which was delayed an hourThat wasn't so so bad The flight back Swift air was the issueFirst the flight was supposed to depart at 2:but we didn't get off the ground until after 4:Then we got diverted to Richmond VA because we didn't have enough fuel to stay in a holding pattern for minutes for NewarkBy The time we landed in Newark it was about 10:Then we had to wait for our luggage for over hours because supposedly there was nobody available to get the luggage off the planeThat is totally unacceptableI find it hard to believe that there wasn't anyone available to take luggage off a plane and even if it were true why were we the only people standing in the baggage claim areaIt should have been a priority after the first hourThe other issue was at no time did any representative from Swift air come down and explain to us what was going onThis was completely unprofessional of a
June 28,
***
***
***
***
Reservation#: ***
Vacation Express by Sunwing
***
***
***
To whom it may concern
My departure and arrival with Vacation Express and Swift Airlines was absolutely horrible
We were at the airport by 4:00am on June 21st to catch a 7:00am chartered flight to arrive at Punta Cana International Airport at 10:55amThe flight was delayed and my party and I were forced to eat and sleep in the Hartfield International airportMy party and I did not arrive at the resort until 10:00pm that evening
We missed a complete vacation dayI do understand that things happen beyond our control, but the agents had no information to give usA man finally came out to tell us that flight will be delayed indefinitelyThat was unacceptableThe amount of money that was paid for the trip should have put Vacation Express in emergency mode t
Vacation Express does not have a valid protocol for lost luggage on Chartered flightsDoes not take ownership on helping to resolve
We purchased our vacation through travel agent who in turn booked through vacation express reservation # XXXXXXX; 8/19-8/26/cost $We also paid for the checked luggageThis was a chartered flight (direct)We did not receive our luggage upon returning backI immediately filed a claim with Allegiant at the airport which they told me they are not responsible since it was chartered flightAfter multiple calls and email exchanges with vacation express and with all the other references they guided me, we were send to Aviation Advantage-they send us back to vacation expressWe filed and called to Allegiant luggage claims- they send us back to vacation expressWe are getting run around and nobody knows where is the luggagethis is a security issue for the airport as well as how can the luggage disappear on the direct flight? Also vacation expr
I booked a trip for people and then I added on a 5th to the bookingI am getting divorced so I had no one to take over the 5th ticketI called and asked Vacation Express how to cancel itThey said that I needed to file a claim with Trip MateI called Trip Mate when I didn't see an option for divorce under their claims sectionTrip Mate told me that they only handle claims that would have cost you money after you leave for your tripI then called Vacation express backThey said I got the wrong information from one of their workers and that a voucher should be sent to my emailI asked if the ticket could be switched to a different nameThey said yes it could be at any timeI called Vacation express back today because a week had gone by and I did not receive my email voucherThe person today told me that I get a voucher in the mailNot by emailSo I then asked if it had been sent and she said yes it had been todayI then double checked that I could switch the name for the
I purchased a vacation and was not able to board the plane No other options were offered but for me to lose my money
I purchased a vacation promotion on groupon to travel to Freeport, Bahamas for $ After purchasing, groupon provided me with a voucher code to put in at booking with Vacation Express The promotion was for two people I then paid the remaining $for the other traveler on the vacation express site using paypal with my bank account On the day of travel I arrived to the airport check in at 8:07AM, my flight did not leave until 9:15AM There was no one at the check in desk After asking around for help I was told that the check in employees had leftOne employee arrived to the desk and told me that I could not check in She called her supervisor who told me he could not come and check me in because he was busy and the employees who did check in were contracted employees Although I was there over an hour early I wasn't even given the opportunity to check
Customer service with this company is horrible They just don't care
I booked a trip with this company and they booked us on a flight with Dynamic Airways Little did we know this airline is very unreliable We missed a whole day of our vacation sitting in the airport because the airline without warning delayed our flight hours so the flight crew could rest When we called to complain to Vacation Express they told us pretty much too bad and by the way you need to pay us another dollars for airport transfers because you missed the first ones! So they put us on this flight and then charged more money because the airline they gave us delayed the flight again with no warning! Now we are herected in Punta Cana and not sure if we have a flight home Thanks vacation express!
Hello,
I am reaching out to the supervisor for *** *** to express my displeasure with the way she conducted business with me and my family as a supervisor with Vacation ExpressOn Friday, May 18th, 2018, I contacted Vacation Express and spoke with *** *** to try and rectify a problem with my planned vacationOn 5/18/18, my wife missed her period and took multiple pregnancy tests to learn that she was pregnant and we weren't even trying to conceiveOur vacation was scheduled for Punta Cana's Nickelodeon Resort on 5/21/My wife Andrea contacted her OBGYN who advised against traveling to Punta Cana due to the CDC's classification of moderate risk level for Zika Virus, especially for pregnant womenI expressed our concerns to *** Friday 5/18/and my main concern was we purchased PPP trip insurance, but the $4,in vouchers to be used within the next year would be of no use to us due to months of pregnancy and then having a newborn babyI was requesting a fu
Paid for services we did not receive, horrible customer service
We booked a trip to Punta Cana to stay at Memories Splash Punta Cana June 21-25, Our reservation number is ***
We pre-booked and pre-paid for two excursions for this trip, a sailing cruise and a horse-back riding tripWe were informed that we would be able to select dates and times for these excursions upon arrival by speaking to a VE representative on site
First, our flight to Punta Cana was delayed hoursWe boarded the plane and had to wait for them to send a flight attendant because apparently they didn't have enough on the planeWe didn't get to our hotel until midnight which meant we missed an entire day of our vacation
Since we missed the first day of our vacation, we had to meet with the VE representative the next morning at AM to get our days and times for excursionsFirst we had to sit through a sales presentation for excursions even though we already had ours picked out and paid
After filing a complaint, the Post Travel promise is within daysIt is now days and still no response
For starters I booked the trip for myself and***, off my mothers account because that's how I've done it previouslyMy mom also had a completely separate trip booked to the Dominican Republic, our trips were paid in full and we were all setThen my after paying with my card the trip to Cozumel deleted my name and put my moms name, even though it was not an errorThis was days before my trip and now I had to figure out who to call to get this fixed because the tickets and everything was changedAfter a hectic evening and morning a representative finally resolved it, and said it wouldn't cause any errorsThat's when everything eruptedGetting to Indianapolis airport and waiting for a representative to check us in took an hour, come to then find out we aren't on the flight manifestWe had to wait as she made a phone call and penned us into the listAfter getting to Ca
Vacation Express is the worst!!! My cousin booked a vacation to Punta Cana, DR We booked the trip for the week of 7/25/to return the following Sunday The information on the bottom of the itinerary states to be at the airport hours before an international flight We made to DFW airport at 8:am, the flight was to board at 10:am, by the time we actually found the correct counter (after being directed to several different counters by airline employees who had never even heard of SunWing airlines) around 8:amThe shuttle had come and picked up the passengers and boarded the flightThere were about of us who were left behind We called Vacation Express to tell them happened and were told, "sorry, you needed to be there at least hours before the flight." We pointed out to them the itinerary states hoursThe customer service reps kept trying to make the whole issue the customer's fault We waited at the counter from about 8:am to 11:am and get this, the plane was still sitting on the runway, it didn't take off until 11:am!!! We were told we had to take a separate flight and pay out of pocket, an additional per person to keep from losing the we had already paid as they us there would be no refunds We finally make it to DR at 10:pm local time as as opposed to 3:pm local time as originally planned Vacation Express was nice enough to call the resort to let them know not to give away our room We get there and guess what? They gave away our room!!!! We specifically asked for double beds and gave us a room with King sized bed, we showed them the paperwork which stated we were to have beds, the resort claimed to have never received a call and this was the only room available We had the worst vacation!! The bed was hard as a rock and guest services always promised they would try and accommodate us but they never did, the excursions were the only descent part of the trip It's annoying as hell to spend over for a vacation and not have a good time On the way home we had a hour delay in Punta Cana because Sunwing airlines did not show; for hours!!! Then there was a hour layover in Miami because we had stop and get fuel and the fuel truck was late We were stuck in an airplane on the airstrip with no food, just water, soft drinks and freaking goldfish crackers for hours!!! If I have to pay a few hundred dollars more with a different agency I will The great prices Vacation Express offers may seem good, but it's not worth it I'd rather spend a bit more to have a great vacation than feel like it was a waste by trying to save a couple of extra dollars
We booked a trip to Cancun, Mexico through Vacation ExpressWe prepaid for a Morning Glory Snorkeling Tour through Vacation Express provided by Nexus ToursOur instructions told us to present our voucher to the ground operator at the hotel to reconfirm our tour day, departure time, and other detailsWe arrived late on Wednesday, July 20thNo representative was availableThe following day we went to the desk and were informed that someone would be available at 9:amAt 9:00am we went back to the desk but no one was thereThroughout the day, we continued to visit the Nexus desk but no one showed upThis continued for two daysOur activities were limited because we were waiting to schedule our snorkeling tourFinally, on the third day, after calling Vacation Express and Nexus Tours which offered no help except to say we needed to talk to the nonexistent hotel representative, we finally talked to a representative from another tour company who called *** (the Nexus representati
I can nnot fathom how Revdex.com gave them and A+ ratingI booked a couples vacation to Montego Bay, Jamaicaafter receiving my receipt I quickly found out why the total package was affordableWe now have to pay extra for our seating assignments, and $dollars for baggage round tripThey are correct when they say that they give you the cheapest packages, but don't expect to bring anything with youI will never use this service again!
On June 9, I received a call from *** from Vacation ExpressHe informs that I had booked wrong transfers for my upcoming vacation, scheduled for June 21, 2017, and in order to make corrections I needed to pay an additional $ He explained that I had booked air travel to Santo Domingo however, my hotel was in Punta CanaIf I wanted to go to Punta Cana, I had to pay an additional fee
I explained to *** that I do not feel that I should have to absorb this fee since I booked my vacation on the Vacation Express website and I was not given a Punta Cana optionI followed step by step prompts given by the website to book my vacation I have never been to Santo Domingo before and was not aware their was an airport in Punta CanaAside from that, as I previously stated, I was not offered that option when booking my travel plansI did however pay additional fee for transportation from airport to hotelI was aware it was in a different town, but did not know it was more
I booked a vacation to Cancun Mexico with this agency for apruntil apr2016.I did not know at the time of booking about Zika virus in Mexico.The travel agent did not tell me about this issue.Now I am affraid to travel to mexico because Zika virus is more complicated and deptof health wants to take a look and issue travel warning for all people not only pregnant women.Also on ian on NBC tv, news was that United airline which we booked with will issue a refound to all people affraid to travel.I called the travel agency and I told them about my concern and I asked for cancellation because of the virus.They told me that is not a danger and if I want to cancell they will penalize me $ and will issue vouchers for future travel with united airline,but by doing this when I will book a flight in the fur=ture with united I will be charged another $ for me and my husband.I paid down 972$ and the agency wants to take everything for me.If is a matter which is a health issue
Vacations express lied multiple times and stated that they requested American Airlines waive a ticket change fee on a canceled trip and didn't
RE: BOOKING # XXXXXXX, AIRLINE LOCATER # *** #'S XXXXXXXXXX AND XXXXXXXXXXI booked a trip with vacations express(***)t they cancelled due to the hotel not being ready due to a hurricane, I agreed to one of their of re-booking and using the credit toward a new tripFast forward to July 18, I re-booked the trip over the phone with a representative from *** I opted for the land and air insurance and was told this type of insurance would not give me a cash refund but a creditI was okay with the credit and opted for that particular planFast forward to 8/10/17, my mother/travel companion was admitted to the hospital for emergency surgery, where she stayed for days before being dischargedDue to the nature of her illness and surgery she was told that she could not travel until further noticeHer doctor provided me
Room Reservation and unsafe living area
I booked reservation May with Vacation Express at a Cost, $1858,The hotel was advertised as Memories Grand Bahama Beach & Casino Resort, with nights accommodations for adults occupying deluxe room all inclusive with free upgrades and resort credits
Boooking number ***
The first issue was the room advertised had a king size bed, The room they gave us had two twin beds, there was a problem with the water pressure in the shower, there was mold and mildew in the shower, on the shower head and calcium build up on the water faucetThe closet door fell off the hinge and struck my wifeThe hinges on this door seem to be made for kitchen cabinet and not for an pound doorthis could have been more serious if it had not been for the wall space in the narrow breezeway catching it before it hit the floor
The next issue was I did not get to use any resort credits, The spa was full for the week and ther
This was by far the worst travel experience I have ever experienced Our flight was supposed to leave DFW to Punta Cana on June 25th at 10:00AMSomeone came over the intercom at 9:15AM to let us know our flight was delayed hours and then no one ever came back to update us until it was time to board, which did not occur until 12:30PMThe flight did not leave until after 1:00PM, meaning we were delayed hours On the flight we paid an extra $to get two drinks and a snack and extra leg room We were served one drink(everyone was) and given a bag of pretzels or goldfish and were sat in the same seats as the general seating After asking why we didn't get the correct things we paid for, we were told we had to tell the front desk at the airport that we had upgraded seats, which no one ever told us we needed to doWhen we got to the airport in Punta Cana, we were told we did not have reservations for transportation to the airport (this is supposed to be all included in the package) and had to be "squeezed in" to the bus going to our hotelWe lost an entire day of our vacation due to thisComing home was also a nightmareWe had confirmed we had transportation back to the airport days in advance, but yet when it came time to check out, we were told we had no reservations and also had to be "squeezed on" to the bus back Getting on to the plane, we were seated as the first rows due to our "upgrade" with absolutely no leg room(my father's legs were squished into the seat in front of him) so I don't even know why this is an amenity that is offered The rest of the flight was boarded as "open seating" because the seating chart was apparently messed up so it took an extra minutes to board because of thisWe were also served one drink again and no snacks at all This entire experience was extremely disappointing, especially when you pay for and are expecting something for months in advance and it ruins the quality of an expensive vacation
DO NOT use Vacation Express! I booked a trip to Punta Cana to go to a wedding through Vacation ExpressTwo days after booking the trip and Vacation Express giving me a reservation number and charging my credit card, I received an email stating there are no rooms available at the resort and my $deposit was none refundable because it had been more than hoursThey asked if I would like to make a reservation at a different resort, but I explained that I was going to the resort for a wedding with a group of people that all used vacations express to book their tripsI was told there was nothing they could do for meAfter speaking with a supervisor they did agree to refund my deposit, but I will believe it when I see it
We didn't get what we paid for
We booked three rooms thru Vacation Express at Princess Resort in Punta Cana DROur vacation was overshadowed by countless issues w/ the hotel (i.etermite infested room, fumigation, bathroom flooded, A/C not workingto name just a few issues) and our children who shared a room w/ their cousins having to move their room times, we returned very disappointed after having paid over $9,When we turned to Vacation Express with our complaint, we went thru close to weeks of back and forth by email, ultimately were offered a RIDICULOUS refund of x $and x $as what we were told was all the hotel was willing to doInstead of attempting to negotiate a reasonable solution that would serve both, Vacation Express as well as us, we pretty much were told "it's not our hotel" and "you agreed to everything in our Terms and Conditions when making your reservations" = equating to truly the response of "we do not care"Needless to say that was our first and last business with Vacation Express and we can only recommend to all other travelers to stay away from a business that only cares about banking their money instead of providing a relevant customer experience or even create repeat businessDO NOT BOOK with Vacation Express unless you don't care about possible folland/or a good experience
Me and my daughters went to Punta Cana on 8/6/from NewarkSwift air which was delayed an hourThat wasn't so so bad The flight back Swift air was the issueFirst the flight was supposed to depart at 2:but we didn't get off the ground until after 4:Then we got diverted to Richmond VA because we didn't have enough fuel to stay in a holding pattern for minutes for NewarkBy The time we landed in Newark it was about 10:Then we had to wait for our luggage for over hours because supposedly there was nobody available to get the luggage off the planeThat is totally unacceptableI find it hard to believe that there wasn't anyone available to take luggage off a plane and even if it were true why were we the only people standing in the baggage claim areaIt should have been a priority after the first hourThe other issue was at no time did any representative from Swift air come down and explain to us what was going onThis was completely unprofessional of a
June 28,
***
***
***
***
Reservation#: ***
Vacation Express by Sunwing
***
***
***
To whom it may concern
My departure and arrival with Vacation Express and Swift Airlines was absolutely horrible
We were at the airport by 4:00am on June 21st to catch a 7:00am chartered flight to arrive at Punta Cana International Airport at 10:55amThe flight was delayed and my party and I were forced to eat and sleep in the Hartfield International airportMy party and I did not arrive at the resort until 10:00pm that evening
We missed a complete vacation dayI do understand that things happen beyond our control, but the agents had no information to give usA man finally came out to tell us that flight will be delayed indefinitelyThat was unacceptableThe amount of money that was paid for the trip should have put Vacation Express in emergency mode t
Vacation Express does not have a valid protocol for lost luggage on Chartered flightsDoes not take ownership on helping to resolve
We purchased our vacation through travel agent who in turn booked through vacation express reservation # XXXXXXX; 8/19-8/26/cost $We also paid for the checked luggageThis was a chartered flight (direct)We did not receive our luggage upon returning backI immediately filed a claim with Allegiant at the airport which they told me they are not responsible since it was chartered flightAfter multiple calls and email exchanges with vacation express and with all the other references they guided me, we were send to Aviation Advantage-they send us back to vacation expressWe filed and called to Allegiant luggage claims- they send us back to vacation expressWe are getting run around and nobody knows where is the luggagethis is a security issue for the airport as well as how can the luggage disappear on the direct flight? Also vacation expr