A & B Rent-All, Inc.

Dear Mr***,
Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your email address to the City of San Diego in regards to your Cox billing. I have conducted a thorough review of your account and have
determined the following:
Our records show that I personally spoke with you on June 25, in regards to your monthly recurring rate. At that time, I added a 12-month promotion to your account that provided you with free Expanded cable for 12-months. I have very specific notes on your account that indicate I advised you the discount was valid for 12-months.
In your email below you state that you have a 1-year contract with the monthly recurring rate of $128.52. Our records do not show that you are under contract. The last contract that was assigned to your account expired April 1,
At this time, you are currently taking advantage of the following discounts:
Free Expanded cable ($value) for 12-months
Expires 6/24/
$discount on premium channel for 12-months
Expires April 8,
$discount on DVR service for 12-months
Expires April 8,
$off any 2-product combo for 24-months (Minimum tier of internet required is Essential)
Expires 4/8/
Because of our large customer base, Cox is unable to customize each statement that is mailed to our customers to outline their discounts. In addition, as referenced above, several of our customers take advantage of multiple discounts that expire at various times.
Please accept our apologies if the duration of your discounts were not explained to you at the time they were added. I am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

I will send the receipts in the nex two days, please give an address where to send themthanks
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to some point. Unfortunately, since the business decided to disconnect my service on 08/24/(even though I had made payment) and since I was not able to resolve this issue when I reached out to them times via phone I had to look elsewhere and find a new carrierI hope they honor their resolution and adjust my account accordingly and since I have not had service as of 8/24/16 I should not have any remaining balanceI turned in all my equipment on 9/6/and was informed by representative that no further action was needed and the he did not mention any past due balanceI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the
quality of the service we provide to our customersI have contacted the Fraud team regarding your complaint to the Revdex.com. They will be sending you a Fraud packet and you should receive it in the mail shortlyI am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through FridayBest Regards, COX --------------------------------------------------------------------------------...⇄ *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ***
*** ** *** ***

Dear *** *** Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers I apologize for the misunderstanding/confusion on the advertised pricing on our Cox website. I have addressed your concerns to our Marketing Department. Unfortunately, we cannot modify our customers’ monthly statements however I would like to honor your requested pricing of $a month for months. I will honor the pricing by issuing a lump sum credit of $($x months) plus tax onto your Cox account. The credit adjustment of $has been applied onto your account today and it will reflect on your next billing statement. Please be assured I have not done any changes onto your services so you are still receiving the Flexwatch Plan with Preferred Internet. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, ***
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*** ** *** ***

Dear Mr***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers We truly apologize that we have been providing you different information regarding the drop being replaced/ fixed from your homeIn addition to having Sales advise you there would be a cost from you to have the issue repaired. We can only imagine how frustrating this must have been for you Our Team has reached out to our Construction Team and received confirmation for the following: There will be NO cost to you to have the drop repaired. Cox will absorb the cost to have the damaged drop repaired Cox is working with your Home Owners Association staff for the approval of construction. Again, we truly apologize for the delay and we appreciate your patience during this time Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Blvd San Diego CA Tell us why here

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers I have requested for a $refund check to be mailed to your current mailing address at *** *** *** *** *** *** ** *** Please allow to weeks to receive your check I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm

Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to a refund check that has been issued in your late husband’s nameYou are requesting that Cox reissue
the refund check in your name
Unfortunately, all refund checks are processed in the name of the Cox account holder. If you have a power of attorney, you should be able to deposit and/or cash the check on behalf of your late husband
Please accept our apologies for any frustration this may have caused you. I am available for any additional questions and/or concerns you may have regarding Mr***'s former account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Thank you for the timely reply, SADLY My dispute with COX remains and the response by COX validates my complaint once moreAs in the response message COX admits the account was closed due to NON PAYMENTI the account holder formally closed my service and was advised of a closing statement to be sent via USPS mailI gave the COX rep my time as they tried to retain me and give me PROMO rates as this is part of trying to retain a customer, COX mishandled my account after I REQUESTED A CLOSING STATEMENT and THE CLOSING OF MY ACCOUNTEVERYTHING THAT HAPPENED AFTER THIS REQUEST was by COX failing to do their jobOr worse,this is how they handle customers leaving to the competitor and abusing them with their collection practices.COX was in *** of ruining my account status, COX FAILED TO CLOSE MY ACCOUNT AS I HAD A NEW SERVICE INSTALLED A COUPLE DAYS AFTER MY ACCOUNT WAS TO BE CLOSED and as I waited for the closing bill, my account status was being damaged as admitted by COX in the reply message, AS DISCONNECTED DUE TO NON PAYMENT MY ACCOUNT WAS CLOSED AND NOT IN USE while I was waiting for my closing bill, which I never receivedI received a collection bill instead and when I called COX to correct their error, I was unaware that they kept my account in the damaged status of non payment, I was not given a closing bill but an adjusted bill which cannot be verified as a correct closing bill because of the way they handled the closing of my account.
MY ACCOUNT SHOULD HAVE BEEN HANDLED AS A CUSTOMER REQUESTED Cancellation, and I should have received a closing bill, not ongoing charges for a service that is absolutely disconnected on my side of the service, I should not have been put in collections if this account was handled correctly and fairly and the COX REP DID THEIR JOB.. What happened after COX violated my rights and abused their authority by sending the account to collections is not my main FOCUS, it is the way COX failed to cancel my faulty per month internet service as requested and send me a closing bill, instead of leaving my account open and I was never advised until the nasty absorbent amount in a collection notice Even when calling in to notify them of the error of not closing my account and the error in their billing , COX continued to leave my account in a NON PAYMENT DISCONNECT and treat a year customer badly.My complaint is the truth and would not bother if COX was acting honorably COX focuses only on the collections and does not answer to the mishandling of my account, but only on how they covered their butts.If COX were remotely close to telling the truth here, they still would have abused their collection practices by not advising of this account going to collections, and and deceptive billings statementsThe account should not be reported for the amount COX is allowing to be reported and the way it is being reported is in error.COX needs to fix their errors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good morning ***i filed a complaint this summer regarding the poor service I have with CoxIm a IT working remotely to my client online.im paying for the max speed and several time, the cox tech came to my place to replace cables, modem…im in contact with the main engineer working at the Cox office in Oceanside and he knows that my issue is not coming from my condo, its between the main tech office and my place miles againyesterday & this am im not able to work from home, I need to go to a friend’s house or *** to be able to make my salaryIm very tired of that situation and dont understand as a tech that Cox is not able to fix my issuethats probably the problem with big companies, they are to busy…Thank you and will appreciate your help ***

Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your recent upgrade of service. I have reviewed your account and have determined the
following:
Our records show that you currently subscribe to one outlet of Economy TV with an advanced cable box. Attached you will find the channel lithat outlines the services that are included in your tier of cable. As notated on the bottom of the line-up, certain services do require the subscription of a cable box. Cox would like to apologize if this was not explained to you. In addition, Cox does not charge extra for additional outlets of Starter television. Therefore, we must respectfully deny your request for credit
Please accept our apologies for any inconvenience we may have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to the technical issues you were experiencing with your Cox high speed internet
In reviewing your
account, it does reflect many service calls that were unsuccessful. We are hopeful that our last visit on June 13, resolved your outstanding issues. As a result of your experience, Cox has respectfully honored your request of a 2-month service credit
Today, a credit in the amount of $has been applied to your account and will reflect on your next billing statement
Please accept our apologies for the inconvenience we may have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear *** ***,Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.My apologies, our records show that you downgraded your internet service from preferred to essential internet on February 2, and not February 2, 2016. At that time, we were charging you a promotional rate of $for your essential internet service when the regular rate was $52.99. The promotional discount of $expired on January 20, therefore there was a prorate charge of $that was applied toward your January 20, statementOn March 3, there was a rate increase that took place in the California market. Therefore your Essential data services went from $to $a month. Fortunately, I was able to apply a 20% discount ($off) onto your Essential data services for months. Your new monthly recurring charge is $46.39.Due to the error of my first response to your Revdex.com complaint regarding providing the wrong dates of downgrading your services, I have issued a month credit toward your Cox account. The credit adjustment will reflect on your May 22, billing statement.I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards,COX --------------------------------------------------------------------------------...⇄ *** *** Office of the Regional Manager Executive Customer Resolutions Specialist, CaliforniatollFederal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm

Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to the rate of your account. In reviewing your account, it appears that the billing was
corrected on July 14, 2015. Your currently monthly rate including taxes and fees is $148.11. Cox has added the most aggressive discounts to reduce your rate to this amount
As a result of the delay in resolving this, I have applied a 1-month (one) service credit to your account. This credit will reflect on your next billing statement
Please accept our apologies for any inconvenience this may have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ***
Executive Office of the Regional Manager
Cox Communications, California
858-836-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I
have resolved the issue.*** ***
***
I have resolved the issue.Dave Crugnale

Dear *** ***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers Our records show that you have the following services on a month promotional discount as follows: $Ultimate Internet$Premiere Phone Additional $off on monthly servicesDiscounts are valid from April 14, through April 13, The additional charges that is not part of the discounts are the FCC fee of $and the modem rental fee of $9.99. However, as of today I applied $off of your modem rental and is now $a month for months (valid from April 27, through April 28, 2018) Your new monthly recurring charge is now $and after tax total of $100.18. Our records show a partial credit of $was applied toward the installation fee on April 17, 2017. As of April 27, I have applied a credit adjustment for the self-activation fees and remaining charge for the installation fee of a total of $58.10. The credit adjustment will reflect on your next billing statement. Therefore, the amount due to Cox is $102.58. And moving forward your new monthly recurring charge will be $ I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** *** Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are saying they don't careThis is not okay, and I see now that I will have to take this matter up in person
Regards,
*** ***

Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers A refund check of $for the three piece of equipment that we debited from your checking account has been issued. The check will be mailed on August 1, 2017. Please allow 7-business days to receive the check. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They said they have made the correction and issued a credit but it has not shown up yet on a paper bill on on my website account.Thanks***
Regards,
*** ***

Revdex.com:
I find it odd that a company that bills itself as “Cox
Communications”, has no clue to what happens in its own shop. If these people talked to each other, they
would know that the repair job was finished over a month ago. I took pictures on 7-20-of the completed
road and sidewalk repair. I am sighing
off on this complaint, only because I am tired of dealing with these incompetent
people
Regards,
*** ***