A & B Rent-All, Inc.

Dear *** ***,
Cox Communications is in receipt of your complaint letter filed with the Revdex.com outlining your concern regarding Cox going "all-digital"Cox appreciates that this change will affect our customers who have either never used Cox provided equipment or have cable
ready television setsIn an effort to ease the transition, Cox is providing a variety of discounts for the new mini-boxesTo find out which discounts you are eligible to receive, please contact Cox customer service 888-222-or visit one of our retail stores
We are moving with the industry standard to provide you a purely digital picture on every TVMost TV providers have moved or are soon moving to a digital only serviceAs a Cox customer, benefits you'll see include better picture quality, more channels and an on-screen guideAll TVs that are connected directly to the cable outlet on the wall will be affected when we make the transition to all digitalThe mini-box will be required to continue receiving television signals once the transition is completedAgain, thank you for contacting us about the “Go-All-Digital” transition
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers As background, Cox offers a variety of High Speed Internet plans to meet the particular needs of its customers. These plans offer speeds ranging from 5mbps download/1mbps upload to mbps download/30mbps upload service, and we are currently expanding Gigabit service across our markets. All plans above include one terabyte (1TB) of data usage per month, and we also offer customers the option of 500G and Unlimited data apackages to accommodate individual needs. Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle As Internet usage is currently doubling every two years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customers. Cox also provides the tools customers need to monitor and manage their data usage. For example, Cox provides a data usage meter on cox.com and on the Cox Connect mobile app that allows customers to track their household’s data usage and amount of data remaining for the monthly billing period. This is an easy way to check your household’s total monthly usageCox will also attempt to provide browser alerts and email notifications when you reach 85% and 100% of your monthly plan, and customers have a grace period of two billing cycles when data usage billing begins in your market. Other online tools are also available to help you better understand and estimate your household’s monthly data usage, so that you can proactively manage your activity. We anticipate that less than two percent of customers will exceed the monthly amount of data included in their service plan. The list below gives a number of examples of just how much you can do with a terabyte of data in a month without exceeding the plan: Watch two-hour HD movies Watch half-hour standard definition TV shows Watch 1,three-minute videos Surf the web for 3,hours Listen to 30,songs that are 4-minutes long each For more information on these tools, data usage, plans and more examples of all the things you can do with a terabyte of data in a month please visit www.cox.com/datausage While monthly included data is not new for our Internet service plans, Cox, like many Internet service providers in the industry, is making changes to bill for blocks of data used by customers in excess of 1TB in your market. However, we expect minimal to no impact for the vast majority of our customers, and for those who use data in excess of 1TB per month, we offer upgrade packages at a significantly lower cost than through standard overage charges We trust that the tools referenced above will be of help to you in managing and understanding residential broadband data usage, and we hope this information alleviates your expressed concerns. You are a valued Cox customer, and if you have any additional questions concerning data allowances or usage billing, please feel free to contact Cox at (888) 269-0574. Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Blvd San Diego CA Tell us why here

Dear *** ***,
Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to the balance on your account
In reviewing your account, you and I spoke on July 15, in regards
to your Cox accountOur conversation was initiated by your past complaint letter to the Revdex.com where you expressed concern about your account being active after you requested to disconnect it on June 30,
During our conversation, I advised you that I disconnected your services and backdated the charges to June 30, I also advised you that the modem that provided your phone service needed to be returned within 7-daysOur records do not show that the modem was returned within the allotted amount of time
I have attached the two billing statements that were mailed to your service address prior to being referred to our 3rd party collection agency
We are hopeful that this information will clarify the balance on your account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Dear *** ***,
Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to your recent experience in our retail locationOn behalf of Cox, I would like to extend an apology to
you as what you outlined in your complaint is not the level of customer service we have built our reputation on
We are moving with the industry standard to provide you a purely digital picture on every TVMost TV providers have moved or are soon moving to a digital only serviceAs a Cox customer, benefits you'll see include better picture quality, more channels and an on-screen guideAll TVs that are connected directly to the cable outlet on the wall will be affected when we make the transition to all digitalThe mini-boxes are required to continue receiving television signals once the transition is completed
Cox appreciates that this change will affect our customers who have either never used Cox equipment or have cable ready television setsIn an effort to ease the transition, we are offering the complimentary boxes as you were offered during your visit
*** ***, I have shared your experience with the organizations within Cox that are responsible for ensuring that our customers receive the legendary care that our customers are accustomed to
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cox Communications has fabricated this charge, I have walked into Cox Communication's store and I spoke with representative, not one time did Cox Communications advise me of this charge and Cox Communications has done everything for this charge to maliciously show up on my credit, this is criminal and I will view and respond as such as you are trying to deceive me and Revdex.com about this issue, please delete this charge as the FCC agrees that you fraudulently have treated this situation, I am done finished and I will let my city hall know of the deceptions and fraudulent business practices Cox implements
Regards,
*** ***

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers We apologize that our Cox representatives default to your closed Cox account when you call in regarding your services. Our records show the last field technician that was at your residence was on November 3, between 5-7pm. Was the technician able to resolve your cable issues? Our records also show that you spoke with a Cox representative on November 2, and they offered you the Sports and Information Pak free for months due to the inconvenienceYou agreed to the offer and was applied onto your account November 2, Per your request, we agreed to issue a $one-time courtesy credit onto your Cox account. The credit adjustment will reflect on your next billing statement Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Blvd San Diego CA Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,
Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to your internet rateI have conducted a review of your account and have determined the following:
Our
records show that on September 2, 2014, you took advantage of a promotion that provided 40% off of the standard internet rate for months 1-and 20% off for months 13-
Since the offer was for a specific percentage off, when Cox changed its rates, you continued to receive the set percentage off of the standard rate
Based on this review, Cox has accurately billed you at the rate you were quoted
Please accept our apologies for any inconvenience we may have caused youI am available for any additional questions and/or concerns you may have regarding your former Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, *** ***

Dear *** ***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to our recent price change in March
You state in your complaint letter that Cox had a
planned speed increase for our internet customers and you were advised that this increase would not affect your billing. Cox did increase internet speeds on February 12, however, we have no record of you contacting us during this time
On March 12, you contacted our technical support team to report that you were not getting the increased speeds. At that time, you were advised that it could be your modem and if replacing your modem did not resolve the issue, we would need to send a technician to your home
On March 18, 2015, you added a new modem to your account
On April 15, 2015, you contacted our customer service team inquiring about the increased rate of your internet. At that time, you were advised that customers were notified 30-days prior to the rate increase of the rate change
On May 11, 2015, you contacted our customer service team to discuss the monthly rate for your internet service. At that time, you were given a 12-month campaign that provides you with 10% off of your monthly internet rate.
Cox would like to apologize if you were not reminded of the rate change during your calls to us on March 12th and 18th. However, as previously stated, we did notify customers via their monthly statements
Please contact me directly with any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
I
wish I could confirm some of your reply with information from our statements,
but your company has not sent us any statements in any form for over a year
(We only learn about your price hikes when more money is demanded from our
bank)
Consistent
misleading from sales reps about what we would receive, and what we would pay,
lead me to doubt the value of anything in those statements with regard to our
complaint, given that sales reps can tell us one thing and then enter something
entirely different into the system, and clearly have
The
wireless modem you reference is a perfect exampleWe contacted Cox because the
modem provided with our initial setup was malfunctioningYour sales rep
explained that the modem was obsoleteThe sales rep then assured us, more than
once, that there would be no charge for the new modem because Cox had sent us
defective equipmentThen, despite very clear assurances from the sales rep,
the modem was charged to our account anywayThe credit you see on the Oct 21,
is because we chose to return the modem and purchase our own from another
source rather than participate in a dishonest transaction
The
most recent example of a misleading sales rep, and the incident that prompted
involving the Revdex.com, occurred during the Oct 14, call, when your sales rep
told us multiple times, including when directly asked, that downgrading our
service would result in a 35Mbps connection speedWe agreed to the downgrade,
and that likely would’ve been the end of the dispute, but we then checked our
connection speed and found we had been downgraded to 15MbpsSurely you can
understand why being directly lied to by your company's representatives casts
serious doubts on the ethics engrained in your company’s culture?
I
would respectfully request you review the recording of our Oct call, if any
such recording exists, to confirm our account
V/R
CPT
*** ***]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The damage was documented and the casing of the device remains broken. Until it is fixed by Cox, as their employee is responsible for the damage, I reject their suggestion that they are not accountable for the damage, and once again ask that they provide adequate recompense to replace the broken device.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11993383, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
Julia Ge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[please delete my accountSorry I can not find any other email]
Regards,
*** ***

Dear *** ***,
Cox Communications (Cox) is in receipt of your complaint
filed through the Revdex.com.
Let me begin by thanking you for allowing us the opportunity to serve
youWe thank you for bringing your concerns to our attention. Doing so allows us
to improve the quality of
the service we provide to our customers
Our records show you have the Ultimate internet services
which retail for $a month, however, you have a month promotion for
$84.99. The promotional discount is from
May 4, thru May 3, 2017.
Our records show the field technicians and technical support
teams have advised that you are receiving the speeds you are paying for. They determined this by running speed tests
and a ran a history of on your modem. However,
as a courtesy, I will issue a month credit of $onto your Cox
account. The credit adjustment will
reflect on your next billing statement.
I am
available for any additional questions and/or concerns you may have regarding
this letter. My office hours are 9:00am
to 5:30pm, Monday through Friday
Best Regards,
COX
***
*** *** *** ** *** *** ***
*** *** *** *** ***
*** ***
*** *** *** *** *** ** *** *
*** *** *** ***

Dear *** ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers I apologize for the recent experience(s) you encountered with Cox. I will be providing the proper coaching and feedback with the various representatives you spoke with. In reviewing your account, it appears your first monthly statement was for $which included a $service activation fee. I have issued a credit adjustment for the service activation fee in which it will reflect on your next billing statement Our records show you have the following promotional offers with Cox for months (June 28, through June 27, 2017) Essential Internet $(regular rate $50.99)Advanced TV $(regular rate $81.99)DVR service $7.99 (regular rate $12.99)Cable box rental fee $ Your monthly rate is $and after tax total is $ I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm

Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show your Cox HomeLife service was disconnected on September 5, at *** *** *** *** *** ** ***. At the time of disconnection, your account was set up as an “Account Assumption” instead of a regular transfer to your new residence therefore an early termination charge was generated of $onto your closed account. Please be advised that I have waived/credited the early termination charge of $onto your Cox account on October 20, 2016. However, there is an outstanding balance of $that is remaining on your closed account for a wireless router that has not been returned to Cox. The wireless router serial is #***. Please return the equipment at any of our Cox Solution Stores I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,
I have received confirmation from our Field Technical Specialist that your technical issues have been resolved. As a result of your experience, I have applied a credit to your account of $1,000.00. Cox feels this amount is sufficient compensation for your technical issues as well as the inconvenience we have caused
If you have any additional questions and/or concerns, please feel free to contact me directly at ###-###-####
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show you installed Cox services on June 24, 2016. At that time, you were on a month promotional offer of $with a year service agreement. Please be advised that the $promotional offer does not include equipment rental fees and FCC charges. After months you are still receiving a discount which is called a $step up promotional offer. Therefore, your monthly charge went up by $but is still receiving a discount. Mr***, we apologize that the representative did not go over the pricing with you in detail. Unfortunately our discounts are only good for months at a time and not months. Therefore we cannot lower your monthly rate back to $for the remaining 13-months. However, if you choose to look for a different provider and would like to disconnect your Cox services, we will waive any early termination fees accrued onto your account. Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Boulevard San Diego CA Tell us why here

Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your Cox service. I have conducted a thorough review of your account and have determined the
following:
Our records show that on June 10, 2015, you contacted our technical support team to report that you had no dial tone on your Cox phone after seeing a Cox technician working in the utility box. At that time, your account was referred to our Telephony test desk. We do not have record to support that your concern regarding the construction work done was forwarded to our construction team. However, today I have done so.
On June 11, 2015, we sent a technician to your home to convert your phone service from a voice port to a EMTA (modem). This appeared to correct your phone issues.
On June 12, 2015, you contacted our technical support team to report issues with your internet service. While troubleshooting, it appears that the call between you and our technical support staff was disconnected. Notes on the account indicate that there were attempts to call you back however, the line remained busy
On behalf of Cox, I would like to extend an apology to you for the inconvenience we have caused you. If you are still experiencing technical issues, please feel free to contact me directly
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####