A & B Rent-All, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Please accept my sincere thanks to help me resolve the issue with Cox, I am sorry to ask for help the second time with the same vendor, Cox, within a short time
Since Cox agree to take out all their unreasonable charges, I would accept this offer; yet, if possible would you send them my concern:
1- Cox invoice is not clear, if on the invoice they show clearly $75.00 for visit charge, I would discuss with them right away I had confirmed that the visit is free, and later they charge me $75.00; may be Cox need to honor the integrity better!! Anyway their technician did not help anything, just glance at my modem and said I need a new one, the true is I am still using that modem and it works well
2- Cox caused me so much headache and upset, if they charge something outside the regular monthly fee, please be transparent by listing the description of the charges clearly, I bet no one willing to pay the bill without knowing what it is for, and if there is something you need to discuss, get a live person call me, don't use the automatic system to leave a message to me,
Thank you
*** ***

Dear *** ***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to the rate of your service. I have conducted a thorough review of your account and
have determined the following:
Our records show that you added Cox phone service on July 7, 2015. At that time, your monthly recurring rate was approximately $(not including taxes and fees). In reviewing your account, it appears that you made long distance calls which added charges to your monthly rate.
Our records also show that on September 13, 2015, you added the Sports and Information pack to your cable service. This increased your monthly recurring rate by $
As a good faith gesture, I have issued a credit for the installation fee billed to your account. However, we must respectfully deny your request for 2-years free service and/or reimbursement of payments made
I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Dear *** ***,
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of
the service we provide to our customers
Our records show that Cox charged you an early termination fee of $on January 27, due to canceling your services before your year Price Lock Guarantee contract expiredHowever, as of April 17, I have removed the early termination fee from your Cox accountPlease allow business days to reflect onto your closed Cox account
I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> *** ***, Office of the Regional Manager
Executive Customer Resolutions Specialist, California
toll
*** Federal BlvdSan Diego, CA
Monday through Friday, 9:00am-5:30pm

Dear *** ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers Our records show you disconnected your Cox services on September 15, 2016. Therefore the amount of $is the fee for services rendered from September 7, through September 15, 2016. Unfortunately we cannot remove the balance from your closed Cox account because the charge is valid and owed to Cox I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** *** Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The complaint was directed at Cox's deceptive communication with me, the customerWhen I contacted Cox regarding the rate increase on July 2015, Cox offered to continue my service at $per month and then reneged on the offerThis complaint isn't so much about your rates, Ms***, as it is about lying to your customers
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The Cox Representative never mentioned to me the word depositI had not had cable for yearsWhen I asked the rep was this a hard hit he clearly said no which is why I approved the credit checkI had a *** appointment but I cancelled the appointment do to needing a stronger wifi connection *** did not do a hard credit check and if Cox says no hard credit check I believe the rep since Cox is a major Communication companySo this looks like the rep gets a commission upon contract and he clearly LIED AND works without INTEGRITY AND COX COMMUNICATION APPROVES OF HIS LACK OF INTEGRITY- just get the moneyIts unexcused and I want it retractedYou can not just get away with it and say I am sorryI don't need sorrow I need to be doing business with a company that still believes in customer valueI feel like I have been spat on by Cox Communication and left to wipe it off]
Regards,
*** ***

Dear Mr*** , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show you upgraded your internet service to Preferred on August 8, 2017. At that time, they applied a months discount toward your internet service for upgrading which it will expire on February 14, Mr***, we can downgrade your internet to the original Preferred service however your monthly rate will increase by $10.00. Please let us know what you would like to do. In your complaint, you requested that we review two of your Cox accounts. For security purposes, we are unable to review your second account because you did not provide a service address in your complaint. We truly apologize that our representative was not clear in explaining the advantage/disadvantage of upgrading/downgrading your internet services. Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here

Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in response of your complaint letter filed with the Revdex.com outlining your concern with the speed of your internet service.
Our records show that during the first
week of June, our network operations team expanded the NODE that services your area. This expansion enhanced our customer's experience in your area. If you are still having issues with your speeds, we would like to have a field supervisor come to your home to ensure that everything from the outside cable through your home is within specification.
Please contact me directly so that I can arrange for a time to have a technician come to address your service concern. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Dear Mr***,Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the
service we provide to our customers.Our records show that our Construction Team contacted you at *** on October 20, A Construction Planner has been dispatched to your address on October 23, to confirm if we can provide serviceIt can take up to days to verify/confirm if we can provide service at your address. We truly apologize for the delay.Best Regards,COX - California----------------------------------------------------------------------...⇄ Executive Escalations TeamFederal Blvd San Diego CA

Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com and would like to respond accordingly:
In regards to the disputed contractcustomers are given a 30-day "cool
off" period which allows them the opportunity to dispute and/or cancel the contract without any penalties. Our records show that you contacted our cusotmer service team on December 11, to dispute the contract. Notes on the account indicate that if you chose to cancel services, all ETF's will be waived
In regards to payments to the account, our records show that since your install date in December, you have had the following:
Late charges
Past due balances
NSF payment
You state in your complaint letter that Cox deducted the funds from your finanical institute. Please provie proof of payment so that we can ensure that your account is adjusted accordingly
Mr***, we are disheartened to learn that your experience with Cox has been less than satisfactory. We are hopeful that you give us an opportunity to regain your trust again
I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us
to improve the quality of the service we provide to our customers On July 25, I contacted you at *** and left you a voicemail regarding the Cox phone modem equipment. As of July 24, I removed the equipment from your account and you now have a credit of $80.00. The credit adjustment will reflect on your August billing statement. We apologize for any inconvenience this may have caused you. I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm

Ms***,
Again, Cox has billed you accurately for the services that you subscribe to. Prior t your requested disconnect, you had an upaid balance. If you would like to discuss further, you may contact me directly
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers Our records show your internet service was disconnected on June 19, 2017. At that time all early termination fees (ETF) were waived on your Cox account. No monies is owed to Cox at this time. We truly apologize that you chose to leave Cox due to your recent experience. We are looking to what transpired and will provide the proper coaching and feedback to the various representatives that you spoke with Best Regards, COX - California --------------------------------------------------------------------------------...⇄ Executive Escalations Team Federal Blvd San Diego CA Tell us why here

Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers We apologize that you feel that you are in a monopoly with Cox however there are other service providers that can provide service to your address. For instance, *** ** can provide you internet, TV, and phone service. *** provides satellite television service in your area as well Cox does not credit/compensate customers for lost time, however, we have issued a one-time courtesy credit adjustment of $onto your Cox account. Please be advised the credit adjustment will reflect on your next billing statement Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team *** *** *** *** *** ** *** Tell us why here

Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers Our records show on April 9, you spoke with Cox regarding not receiving all your channels along with the On Demand channel, after you downgraded to the TV Economy package. Therefore, a trouble call appointment was scheduled for April 13, 2016. The appointment should have never been schedule due to the nature of your services. We have provided the proper coaching and feedback to the Leader and representative that processed the appointment However, on the same day a different representative advised you that you are unable to receive the On Demand channel because you have the TV Economy packageThat is when you chose to upgrade your cable services back to the Advanced TV package I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here

Revdex.com: I have reviewed the communication from Cox but continue to wait for a resolution They have come out to my home on 5/and traded out cable boxes and attempted to try another cable modem which didn't work I am not sure how this process works but I do continue to have tiling on the same day they came out to swap cable boxes I would rather keep this complaint open so I can continue to see if we come to a resolution We seem to still be looking for an answer.Thank you!
*** ***

Dear Mr***,
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of
the service we provide to our customers
Our records show that a Field Supervisor was looking into your motorcycle damage claim on February 1,
On March 10, I attempted to contact you at 760-*** and unfortunately I was unable to get through to leave you a voicemail messageHowever, I was able to leave you a voicemail message at your evening phone number at 760-***-
Mr***, can you please contact me on my direct line at 858-*** at your earliest convenience, so we can further discuss the motorcycle and sprinkler damage claim at your residence?
Regarding your Cox services, our records show we charged you for two installation fees of $and $on January 30, On February 29, 2016, Cox waived the two installation fees which will reflect on your March 29, statement
Our records show you have HD cable box and mini boxesIf you would like to switch your mini boxes to HD cable boxes, please contact customer service so they can assist you with making the changeThey can be reached at 800-824-***
I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> *** *** *** Office of the Regional Manager
Executive Customer Resolutions Specialist, California
tel 866-570-toll
Federal BlvdSan Diego, CA
Monday through Friday, 9:00am-5:30pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called *** * and left a message just a few minutes agonot resolved until she calls me back
Regards,
***, ***

Dear *** ***,
Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed through the Revdex.com in regards to our advertised rates
In reviewing your account, our records show that when you established your
services on June 3, you agreed to a 24-month contract that provided you with Advanced TV and Essential internet for $for 12-monthsThis promotional rate will expire on June 2,
On September 17, 2015, you contacted our customer service team requesting to upgrade your internet service from Essential to PreferredUnfortunately, this level of internet was included in your $promotionTherefore your rate increased
Please accept our apologies if this was not explained to you during the time you upgraded your internet service
As a good faith gesture, I have issued a one month credit to your account for the inconvenienceYou may contact me directly with any additional questions and/or concerns regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have attached pictures of the damage done to the USB dongle. The damage caused by Cox's technician resulted in the casing of the USB being broken and the alignment of the USB connector to the small circuit board being bent. The damage to the case snapped a clasp on it and the case can no longer be closed properly, also shown in the pictures attached. Finally, the bent alignment of the USB connector has placed undue stress on the connections holding it to circuit board, and any attempt to straighten it would place additional stress on them, potentially causing a complete break.While the unit is still operational, it's continued use is not practical as the protective casing cannot be secured properly to the device.The response from the business indicates to me that in their opinion it is okay for their employees to damage private property without the company being held fully accountable for any damage caused by that employee so long as the item damaged remains functional.I continue to find this attitude unacceptable and request that the company provide an additional $so that a new unit may be purchased to replace the one damaged by their employee.]
Regards,
*** ***