A & B Rent-All, Inc.

Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter addressed to the Revdex.com in regards to recent promotions that had expired on your account
Please accept our apologies that you were not
advised that these promotions would expire and you would need to contact us to discuss further discount options. It appears that you spoke with one of our customer service representatives on July 14, and they were able to again reduce your rate
As a good faith gesture, I have issued a 1-month service credit to your account
Again, we apologize that the discounts were not thoroughly explained to you. I am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers. On your original complaint to the Revdex.com you stated that you moved to a non-Cox serviceable address on November 1, and you were unable to cancel your Cox services due to a year contractOur records show that you did not call into Cox requesting to cancel your services and you were also not on a year Price Lock Guarantee (***) contractPlease be advised if a Cox customer was on a year *** contract, they can cancel at any time, however, an early termination fee would be charged onto their Cox account *** ***, you were initially placed on non-pay disconnection status on October 10, however you made a payment the following day and your account was automatically removed from non-pay statusOn December 10, you were placed on non-pay disconnection status, again, however you made a payment on December 10, and you were automatically removed from non-pay status Our records show on February 17, you called into Cox inquiring about your bill and there are notes indicating that you asked to speak with a manager or supervisor regarding your billing chargesPlus, there is no records showing that you requested to disconnect your Cox services, however, you wanted to speak with our Loyalty/Retention department but you were advised they were closed for the day *** ***, at this time, you have an unpaid balance that is owed to Cox I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards, COX --------------------------------------------------------------------------------...⇄ *** *** *** ** *** *** *** Executive Customer Resolutions Specialist, California*** *** *** *** *** *** *** *** ** *** *** *** *** ***

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers We apologize that you were experiencing intermittent issues with your Cox services. Our records show that our senior level Cox technicians came out to your residence on February 12, to fix the intermittent issues. It appears the tap was corroded and is scheduled to be replaced within business days. We have expedited the request to have the tap replaced sooner than the business days. Due to the inconvenience, we have issued a two-month credit adjustment toward your cable and internet services for $310.00. The credit adjustment will reflect on your next billing statement. We also applied a $off discount onto your Cox account on February 13, for months. Lastly, our senior technician has notified our Team that he provided his direct phone number to you in the event you have issues in the future. *** ***
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Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your service rates. In reviewing your account, it appears that you spoke with one of our
supervisors on August 13,
On November 10, 2014, you agreed to the Cox Bronze bundle for $per month for 6-months with an increase of $for the following 6-months. In your complaint letter, you indicate that you wree not advised of the $increase. As a result, on August 13, an adjustment in the amount of $was applied to your account. This amount represented months of the additional $30.00.
Today, I have issued an additional lump sum credit of $which covers the remainin 3-months of the promotion you understood to be for 1-year
Cox would like to apologize for the inconvenience this has casued you and your family. I am available for any additional questions and/or comments you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear *** *** Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the
quality of the service we provide to our customersPer our phone conversation that took place on April 29, 2016, you agreed for our technicians to come out to your residence to resolve the ongoing intermittent internet and tiling cable issues. The Cox technicians came out to your residence on May 2, 2016. I was advised by the technicians that they removed the existing amplifier because it was over powering the signal to your home. Plus they moved you to a different tap along with retightening the tap screws that were looseWhen speaking with you on May 9, 2016, you explained that you are still experiencing tiling issuesHowever, you have contacted the Field Supervisor and we’ll be back at your residence on Tuesday, May 10, to troubleshootAt the meantime, I have issued a one month credit toward your cable and internet services due to the inconvenience. The credit adjustment will reflect on your next billing statementI am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through FridayBest Regards, COX --------------------------------------------------------------------------------...⇄ *** ***, Office of the Regional Manager *** *** *** *** *** *** *** Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm

Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com and would like to respond accordingly:
On August 5, 2014, I personally spoke with you Mr*** in regards to his
rates. At that time, you stated that you were originally quoted a rate of $per month for 12-months. At that time, I added a campaign to your account that reduced your rate to $(including taxes and fees). I made it very clear in advising you as well as placing specific notes on your account that after the 12-month period you would be billed the standard rate for the services that you subscribed to
The discounts expired on August 4, and reflected on your August 28, billing statement. At that time, you contacted our customer service team to inquire as to why your rates had increased. You were advised that the promotion added in 2014 had expired. At that time, you were offered a new discount of $off of your bill for 12-months. Our records show that you were not pleased with this offer as it only reduced your rate to $130.00. Unfortunately, the $discount is the most aggressive offer we have for our customers
As previously stated, the discounts are not designed to modify our customer’s rates indefinitely, only to serve as an incentive. With that said, there may be times when customers are required to pay the standard rate for the services they subscribe to
Again, Cox has applied the most aggressive discounts to your account and are unable to reduce your monthly rate any further. Please let me know if you need any additional information
Respectfully,
*** ** ***Executive Office of the Regional ManagerCox Communications, California ***

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers I truly apologize that various Cox representatives provided you incorrect information regarding your internet discounts. Thank you for taking the time to speak with me on May 10, regarding your Revdex.com complaint and pricing dispute. Per our phone conversation you have agreed to the following: Upgraded your Preferred Data service to Premiere Data services$for years Valid from May 10, thru May 9, 2019$off Modem rental for $for monthsValid from May 10, thru May 9, Your new monthly recurring charge for months is $and after tax total is $ I have also applied credit adjustment toward your May 4, billing statement of $74.18. The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** *** *** ** *** *** ***
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*** *** *** *** Tell us why here

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers Our records show your Cox internet service was non-pay disconnected on November 16, 2017. The balance of $was for services rendered that is owed to Cox. However, the Executive Escalations Team has removed the balance of $and credited it onto your Cox account on January 3, 2017. Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Blvd San Diego CA Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cancelled my subscription for cox cable on December 2015, however, was billed til march and they also reported to my creditI have asked for access to recorded phone calls that clearly show I asked my account to be cancelled however, I have not received response.Correction to credit report is the least that cox can do
Regards,
*** ***

Revdex.com:
At this time, I have not been contacted by Aamco of Mandeville regarding complaint ID
Regards,
*** ***

Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers. Our records show you installed Cox Preferred internet on September 19, 2017. Unfortunately, Cox does not have a promotional offer for Preferred internet for $a month. Therefore, you are being charged the monthly retail rate of $a month. However, we applied a $off discount onto your account for months, so your new monthly rate is $77.99. This discount is valid through November 2, 2018. Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here

Dear Mr***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us
to improve the quality of the service we provide to our customers Our records show you had a modem that you owned that was on your Cox account from January through January 2015. The modem’s capability was able to receive up to mbps. In April we increased our Ultimate data speeds from mbps to mbps. At the time of the increase in speeds, you were still receiving mbps due to the modem. Our records show you swapped out your modem on February 2, which has the capability to receive up to mbps. So you are now receiving the correct Ultimate data speeds. As a courtesy, I will apply a lump sum credit of the difference from the Premiere data services of $from the Ultimate data services of $for months as follows: $- $= $15.00$x months (April thru February 2017) = $credit adjustment The credit adjustment of $will reflect on your next billing statement. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm

Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to Gigablast. I have reviewed your account and have determined the following:
On May 9,
you contacted our sales team requesting Cox Gigablast. While attempting to process your order it was determined that your certain areas in your community had not yet been upgraded for this service. Unfortunately, your area is not yet serviceable.
Our records indicate that you continued to call our customer service team on May 10th, 11th, 12th and 13th and were advised each time that your residence was not serviceable
At this time, Cox does not have an ETA as to when your residence will be serviceable. However, our sales team has placed you on a notification list. You will be advised once the service becomes available
In regards to your internet connectivity concern, our records show that you agreed to have a Cox technician respond to your service issue on February 21, and April 27, 2015. Both appointments were canceled by you. Mr***, please note, if Cox was given the opportunity to respond to your trouble reports, we would have resolved your issue accordingly
Again, thank you for choosing Cox Communications. Please contact me directly with any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

I do not agree to the way Cox chose to settle thingsI never received a voicemail from a supervisor and was initially told that there are no supervisors available to speak toI would like my account credited for my current billI was told the only thing that could be done was a $credit on my accountThat is absolutely not acceptable being that my bank account was fraudulently charged without my consent and caused me a financial set back with other billsAgain, I did pay the balance on the 13th however I would like my account credited for the $that was charged without my consent and no penalties for canceling my cable service

Dear Ms***,
Thank you for your interest in Cox Communications. We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent interaction with our sales team. I would like to extend an apology to you on behalf of Cox for the
level of service you received and the inaccurate information provided
I have shared your feedback with the organizations within Cox that are responsible for ensuring that our customers are provided with the legendary customer care we have built our reputation on. It disheartens us to learn that you have experienced this level of service more than once
Ms***, we thank you for taking the time to provide us with details outlining your experience. We will use this as a coaching opportunity to ensure this does not happen to any future customers
I am available for any additional feedback or concerns you may have regarding our policies and procedures. My office hours are 7:30am to 4:00pm., Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Dear Mr***,
Unfortunately, each time that I try to reach you, I am unable to get through. As previously stated in my response to you, if your outstanding concern involves technical or billing issues as outlined in your original Revdex.com complaint, please contact our customer service team at ###-###-####.
Respectfully,
*** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The write off ballance should be dollars and cents.Please contact me ASAP at 6** *** ***If we don't make progress I will have to consider writing directly to cox headquarters as well as filling a complaint with the FCC
Regards,
*** ***

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers. Our records show Cox installed your preferred data services on February 24, at *** *** ***. I received confirmation from the technician that he advised you that your equipment was not provisioned correctly on your current/active account. The technician was unaware of the status of your previous account. I reviewed your previous Cox account located at *** *** *** and there is no record of you calling into Cox regarding any data issues. Unfortunately, Cox has denied your desired settlement amount of $195.00. However, a credit adjustment of $has been applied onto your Cox account for the data installation fee. The credit adjustment will reflect on your next billing statement. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------...⇄ *** *** Office of the Regional Manager Executive Customer Resolutions Specialist, CaliforniatollFederal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm

Dear Mrand Mrs***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your internet service
I would like to extend an apology on behalf of Cox for the
incorrect information that was provided to you by our customer service team. I have shared your experience with the organizations within Cox that are responsible for ensuring that our customers are provided with accurate information that assist them in making their buying decisions
As a result of your experience, I have issued a 2-month (two) month service credit to your account which will reflect on your next billing statement
Again, please accept our apologies for the inconvenience this may have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####