A & B Rent-All, Inc.

Dear Mr***,
As previously stated, Cox will not be able to thoroughly troubleshoot your service concern until we are able to schedule a technician to your home. Please contact me directly for this arrangement
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Per my original response date April 19, I stated the following: “Our records show that on April 10, you requested via web order, Cox Digital Telephone, Advanced TV and Cox High Speed internet service at the address listed at *** *** *** *** *** ** *** As I further researched your claim on May 2, I found the following: At the time of your web order, Cox could not complete your order online without performing a credit check. This is what was stated online: Credit Check Before we can complete your online purchase and activate your service, we require your Social Security Number (SSN) to perform a routine credit checkThis information will not be used for any other purpose and is strictly confidentialFor further information, please see our Privacy PolicyMs***, credit checks cannot be performed without acquiring personal information such as a social security number from our customers. In addition, we do not perform a credit inquiry without obtaining verbal or written permission from our customer to do so. If the customer refuses a credit check, a deposit may be required to initiate service. Once the credit inquiry was completed, it was determined that there was “no deposit required.” As a result, your requested services were installed on April 17, As of April 19, and also on May 2, 2017, based on our review of the account, the credit inquiry is valid and therefore cannot be removed. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday. Best Regards, COX , --------------------------------------------------------------------------------...⇄ *** Office of the Regional Manager Executive Customer Resolutions Specialist, CaliforniatollFederal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Cox's response ignores the complaintThey promised a maximum $increase in the second yearIf they have an agreement that states otherwise please produce it

Dear *** ***,
Please accept my apology for not outlining or confirming that the 20% discount was added to your account
Our records do show that a 12-month 20% discount was applied to your account on December 24, and will expire on December 24,
Please let me know if there is anything further I can assist with
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cox Communications has never met their end of our original agreement when I added my phone servicesI know exactly what I agreed to and I not only double checked but tripled checked before making the final agreement with the Sales RepCox Communications has not met their end and since they are the ones with money, feel they can get away with walking over me, the little guy.Please get ALL my money backNOW I am asking not just the original amount but I am NOW asking for the amount from my previous Revdex.com complaint about Cox Communications about a very similar issueI have been a loyal customer and to be treated and abused like this, with the very little money I get each month, I find what Cox is doing not only inhumane but bordering on robbery.Do what is right to ME the customer and NOT to yourselves the big money company
Regards,
*** ***

Dear *** ***,
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of
the service we provide to our customers
Our records show you started service with Cox on October 26, and agreed to a year Price Lock Guarantee (PLG) in which it will expire on October 26, At the time you started service with Cox, San Diego did not transition over to “go all digital.” However, Cox customers are now required to have a mini box in order to watch their programsPlease be advised this is required from the Federal Communications Commission (FCC)
On February 10, you called into Cox inquiring about the cost of the mini boxesAt that time, you requested to have two mini boxes free for years and the representative was not able to grant you the requestTherefore, your currently do not have a mini box(s) at your residence
At your convenience, please contact me, directly, at ***, so I can honor your request for the two free mini boxes for years?
I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> *** *** ***, Office of the Regional Manager
Executive Customer Resolutions Specialist, California
*** *** *** *** Federal BlvdSan Diego, CA
Monday through Friday, 9:00am-5:30pm

Dear Ms***,
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of
the service we provide to our customers
Per our phone conversation that took place on March 8, 2016, I have advised you that I will waive any early termination fees accrued onto your Cox account, if you decide to terminate your year Price Lock Guarantee (PLG) contract
In addition, you inquired about the different pricing options if you chose to terminate your phone service and downgrade your cable and internet servicesPlease see below for the different options I provided you over the phone
• Essential Cable, Essential Data service, remove HD cable box rental and replace it with a second mini box; apply $off discount for months will be $after tax
• Essential Cable, Starter Data service, remove HD cable box rental and replace it with a second mini box; apply 35% off for months will be $after tax
If you decide to take one of these offers, you will contact me, directly, to set this up
I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ *** *** *** Office of the Regional Manager
Executive Customer Resolutions Specialist, California
tel 866-570-toll
Federal BlvdSan Diego, CA
Monday through Friday, 9:00am-5:30pm

Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your former Cox account. We have conducted a thorough review of your account and have
determined the following:
Our records show that on May 28, you disconnected your Cox account. At that time, you had a service balance of $266.47. Cox was not provided with a forwarding address therefore, the final statements were sent to the service address (attached).
Cox does not have record of receiving the equipment that was assigned to your account. As a result, equipment charges in the amount of $were also reported
Based on this information, Cox must respectfully deny your request to have this debt removed from your credit report.
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Mr***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to
improve the quality of the service we provide to our customers Our records show the modem (8x4) you had at the time of installation on April 16, was compatible with the Premiere internet speed you signed up for. Please be advised that at that time, we did not guarantee WiFi speeds. On December 30, a representative advised you that your modem was not compatible with your premiere speeds, however, the representative provided you the incorrect information. I have provided the proper coaching and feedback on the representative’s Supervisor. Our records show that we only had one trouble call scheduled at your residence on January 18, for your internet services. At that time we upgraded your modem (8x4) to a dual band modem (an extra band for WiFi on an uncrowded frequency range) On your complaint to the Revdex.com you are requesting to be credited $for the time you were not receiving the internet services from April to the present timeWe regretfully have to decline your requestHowever as a courtesy, I have issued a one month credit toward your internet services of the amount of $49.99. Please be advised the credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Hello,I was able to resolve this conflict on my ownThank you for your efforts on my behalf.*** ***

Dear Mr***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers I am glad to hear that your data services is working now. Due to the inconvenience I have done the following to your Cox account: Applied a year promotional discount toward your Premiere data services of $a month. Discount valid from May 4, thru May 3, 2019 Applied a month credit toward your internet services on May 4, 2017.$x = $credit adjustment The credit adjustment will reflect on your next billing statement. Please be advised that I removed your pending payment for your April 23, statement. Partial of the credit adjustment of $was applied toward your April statement I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** *** Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am pleased to understand that my complaint was heard and that I am eligible for gift card afterallI have attached the email from Cox stating that my account was never originally eligible for this award.If I am in fact eligible for this award please provide detail as to how I claim the gift cardI am looking for detail ie: when and where to I submit request, when is the days up, do I use a particular award codeI will also require customer service contact who can assist further should I have questionsAs previously noted, I spent about minutes with different phones calls to Cox for assistance before going to Revdex.comI will not accept this complaint as settled until I have a clean and concise method to resolutionThe current communication received will not suffice.I can be reached at ***.***@***.net.Thanks
Regards,
*** ***

Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show we installed Cox Advanced TV and Preferred internet services at your current residence on May 25, 2016. At that time we charged you for two installation appointments, however, the fees were credited back onto your account on July and 18, of a total of $100.00. Our records show that at the time of installation we did not receive any payment from you and that is why your service was interrupted on July 16, due to non-payment. At the time of the non-pay disconnect we charged a reconnection fee of $in which we also waived onto your account on July 18, 2016. As of date a total credit of $has been applied onto your Cox account. You stated on your complaint to the Revdex.com that you are not being charged what you were quoted. You currently have the following services: Advanced cable TV $a monthTwo rental receivers $x = $a monthPreferred Internet $60.99Modem rental $(discounted rate for months) With these services you are receiving $off for months therefore your recurring charges are $and with tax total is $a monthPlease be advised the $off discount is valid from May 25, through May 28, and the $off on your modem rental is valid from July 18, through July 18, I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ Ligaya Wantland, Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm

Dear Mr***, Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your second complaint filed with the Revdex.com in regards to your former Cox accountYour former complaint (10743370) filed September 15, was in regards to the unreturned equipmentOur response to you was that we had no record of receiving the outstanding equipment and you were also advised of the outstanding service balance of $After you filed the above referenced complaint, on November 5, (months after cancelling service), Cox received the outstanding equipmentTherefore your account was updated to only reflect the service balance of $Of this amount, $represent the fee for terminating service prior to the contract end date of 11/14/You state in your complaint letter that you received military orders to relocateIn reviewing your account, we do not have any notes to reflect this reason for canceling serviceIf you would provide us with a copy of your orders, we will reconsider our positionPleas feel free to contact me directly with this informationMy office hours are 8:30am to 5:00pm, Monday through Friday*** ** *** Executive Office of the Regional Manager Cox Communications, California 858-836-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me if they actually live up to what they are promising. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have heard similar promises before from COX in the past. They refused to honor those or even work with me until the Revdex.com got involved. This is still a negative experience and their customer service needs to improve. However I will consider their proposal satisfactory if this time they follow through and honor it
Regards,
***l ***

Dear *** ***,
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality
of the service we provide to our customers
Our records show a credit of $was applied onto your Cox account on November 28, due to an outage that took place on that dayA credit adjustment for the two technician visit charges (in error) were also applied of $and $
On January 21, a credit of $was applied onto your account due to the ongoing cable and internet issues you were experiencing from December 22, thru January 21,
An additional credit of $was applied onto your account on March 22,
Our records show on March 23, you called into Cox asking for a month credit to be applied onto your accountHowever the representative offered you a month credit toward your internet services in which you declined
*** *** we cannot honor your request for a $credit/refund per your desired settlement through the Revdex.com complaint
If you are still experiencing ongoing intermittent data/cable issues, please contact me directly so I can schedule my senior technician and Supervisor to come out to your residence to fix your issues
I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> *** *** ***, Office of the Regional Manager
Executive Customer Resolutions Specialist, *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ***

I acknowledge my error in reading the contractI did not see this section nor was I made aware of it when discussing with the customer service representative previouslyI intend to honor the contract. Regards,
*** ***

Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your experience in changing your service online. I have conducted a
thorough review of your account and have determined the following:
Our records show that on March 30, 2015, you signed for a 12-month promotion that provided Preferred TV, Utlimate internet and Premier phone for $per month. For this promotional rate, you were required to agree to a 24-month contract. Please note, that you subscribe to additional services that are not included in the promotional offer referenced above nor does this rate include equipment rental, taxes and/or fees.
Cox would like to apologize that this was not explained to you at the time of you agreeing to the 24-month contract. It appears that when you spoke with a supervisor on April 20, 2015, you were issued a courtesy credit of $50.41. In addition this credit, Cox will allow you to cancel your contract without incurring any early termination penalties
Again, please accept our apologies for any inconvenience we may have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Tell us why here We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer
directly to address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer.*** **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

The bill in question is for *** *** *** **Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***