A & B Rent-All, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am working with the Cox agent right now to get this all taken care of I would like the Revdex.com to keep this open tell the problem has been fixed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
The matter was resolved w/ CoxThank you for your help. ***

Dear *** ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers Our records show you spoke with a Cox Survey representative on June 30, regarding the expanded cable package that you did not order. We truly apologize for the inconvenience we put you through regarding this matter. Our records show the Survey representative applied a credit adjustment of $onto your account along with a 20% discount on your internet services, due to the error, on June 30, 2016. Please be advised the credit adjustment will reflect on your next billing statement. In the future, if you have any issues or concerns regarding your Cox services, please contact me directly at *** I am available for any additional questions and/or concerns you may have regarding this letter, as well. My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ *** *** *** ** *** *** ***
*** *** *** *** ***
*** ***
*** *** *** *** *** ** ***
*** *** *** ***
*** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am so sick and tired of asking for a direct phone number of someone that actually returns phone calls THE LAST number given , I called or times, I left message for the lady that sent last message through the Revdex.com.AN EXAMPLE of COX CUSTOMER SERVIVCE AND WHY I prefer NOT to call that number is ..........I HAVE SPENT HOURS AND HOURS AND HOURS on the phone with themI have been disconected so many times... MY phone bill will reflect how manytimes, and hours I spent when calling them and the numberI also called youI have no messages from you on my voice mail , IF the line is busy , that means call back when its not... ANOTHER EXAMPLE OF CUSTOMEre SERVICEI RECEIVED A NOTE ON MY DOOR FROM COX CABLE THAT SAYS " Sorry WE MISSED YOU " Please call to reschedule ??I NEVER CALLED FOR ANYONE to come to the houseso once again, a big mess up, I never had an appointment,WHO set this appointmentIF you dont believe me, I still have the note < A green and BLUE door hanger" I want direct number for a management person, NOT their answering machine , I called and nobody ever answers phone, I want a NAME and number of who to ask for, if its a direct number to an answering machine or voice mail, I would like a number for a recpetionist that is a HUMAN , wher eI dont have to listen to all the silly cox advertisements, and talk to people tha thave no clue on how to help me MY phone record will prove how manytimes I have called, been on hold, called back disconectedand it happens way to muchI have to ARGUE with people to just get a manager on the phone,, and sometimes I do notSTOP telling me the same old story over and over again, I WANT YOUR OFFICES PHONE NUMBER not the phone number for the customer service mary go round How hard is this? WHEN YOU CALL and phone stops ringing , that is your que to start talking and leave messageif its busy, call back laterDO not call me form a toll free number, those calls do not get through
Regards,
***, ***

Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your internet service.
In reviewing your account, our records show that the last trouble report
we received from you was on December 10, 2014. At that time, we replaced a filter at your residence and since then we do not have record of any additional trouble reports from you
You also state in your complaint letter that you purchased a new modem from Cox for the purchase price of $265.00. After thoroughly reviewing your account, we do not have record of this equipment being billed to your account and/or assigned to your account.
Ms***, it is Cox's goal to provide the legendary service we have built our reputation on. Please contact me directly so that we can arrange for a Senior technician to come to your home. I look forward to hearing from you soon
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Mr***,
As stated in our previous response, you have the most aggressive discounts added to your account at this time. Again, you were made aware of the previous promotions and the expiration dates
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Dear *** ***,
Thank you for your response. As previously stated, Cox is accurately billing you for the services that you subscribe to as well as the non-recurring charges (long distance) incurred. No further credits are warranted
Please note, if you chose not to pay for the services that are being provided to you, your account will be subject to disconnect and/or late fees as well as reconnect fees
I am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Dear Ms*** Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. I attempted to contact to you via phone at *** on July 19, regarding your response through the Revdex.com. I am more than happy to disconnect your Cox services however since you have phone service, I need to speak with you over the phone regarding disconnection. As I stated on my initial response, I will waive any early termination fees that will accrue on your account in the event the services are disconnected. Please feel free to contact our Team directly at *** and ask for *** *** to assist regarding disconnecting your Cox services Best Regards, COX - California --------------------------------------------------------------------------------...⇄ Executive Escalations Team Tell us why here

Dear *** ***,
Let me begin by thanking you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com outlining your concern about your internet speedsI have reviewed your account and have determined
the following:
Our records show that you concern is in regards to wireless speedsUnfortunately, Cox cannot guarantee wireless speedsNotes on your account do show that we have been able to confirm that you are receiving the advertised speeds (hardwired) for the level of service you subscribe to
Based on this information, we must respectfully deny your request for creditHowever, if you feel that you are now experiencing issues (hardwired), please contact me directly so that I can arrange for a Field Supervisor to come to your home
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Thats nice, because it over a month and now theres another bill due, you got what you wanted you held MY money long enough that now it was a waste of time because there is another bill due so I'll be giving it right backyou! So awful how you keep peoples money and keep thanking me for my business! I already do not have cable through you because of how awful you guys are, ill be looking elsewhere for internet and phone as soon as I can
Regards,
*** ***

Dear *** ***,
Based on our previous research, Cox has issued all of the appropriate credits to your account and no further credits are warranted
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will accept this as a partial remedy, however my cable is out once again, We have now had reps at our house six times and apparently someone will need to come for a seventh time. The last few times they claimed to check absolutely everything, inside and out. It will work for a few days and then be completely off again. I am at a complete loss as to what to do from here. Each visit requires me to take time off work to be there and we have three dogs that need to be kept separate from the workers. I have been with Cox for over years and cannot understand how it is possible that the cable boxes suddenly cannot work more than a week. This is way past the point of ridiculous, we have spent most of the last 2-months without cable service, plus hours on the phone and hours accommodating technician visits. I believe it is long past time to change to a new service
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like them to improve their service so as not to become America's most hated companyHow can they possibly have an A+ rating when everyone hates them so? They seem to have no regard whatsoever for their customers or improving their poor service
Regards,
*** ***

Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us
to improve the quality of the service we provide to our customers Our records show that you do not have a balance owed to your closed Cox account. We apologize that you were reported to the credit bureaus. Cox has requested to have the derogatory rating be removed from your credit report. Please allow up to days to reflect on your credit report We are unsure why you are being contacted by the collection agency to pay a balance of $89.00. Can you please provide a copy of the letter so we can research the matter? Once we receive a copy of the letter, we will research, and respond back to you via the Revdex.com Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA

Dear *** ***,
Cox Communications (Cox) is in receipt of your complaint
filed through the Revdex.com.
Let me begin by thanking you for allowing us the opportunity to serve
youWe thank you for bringing your concerns to our attention. Doing so allows us
to improve the quality of
the service we provide to our customers
Our records show we cleared all debts on the Cox account on
October 26, 2016. I have attached a copy
of the letter we sent to you dated October 26, for your records
I am
available for any additional questions and/or concerns you may have regarding
this letter. My office hours are 8:00am
to 4:30pm, Monday through Friday
Best Regards,
***
***
*** *** *** ** *** *** ***
*** *** *** *** ***
*** ***
*** *** *** *** *** ** *** *
*** *** *** ***

Dear *** ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the
quality of the service we provide to our customers. In reviewing your Cox account your services were non-pay disconnected on March 7, due to non-paymentOur records show that you did not call into Cox to disconnect your services. Therefore the unpaid balance of $is for services rendered from December 17, through March 7, 2016. On March 23, your account was assigned to a third party collection agency since Cox was unable to collect the debt. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------...⇄ *** *** ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California*** *** *** *** *** *** ** *** *** *** *** *** Tell us why here

Dear *** ***,
Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to the balance on your accountI have conducted a thorough review of your account and have determined
the following:
Our records show that on August 17, you contacted our customer service team to suspend your servicesAt that time, you were advised that we could place your services under a seasonal discount at a reduced ratePlease note, at the time you requested to suspend your service, your account balance was $Of that amount, approximately $was past due
Although we were able to place your account under the seasonal disconnect, since we did not receive any payments from you, your phone service was disconnected on September 16, and your cable service was disconnected on October 13, In addition, since you were in a contract, your account was billed the applicable early termination fee(s)
Based on this review, in order to reconnect your service, the total account balance would need to be satisfied
You may contact me directly with any additional questions and/or concerns regarding your former Cox accountMy office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California ***

*** ***,
Cox has removed the returned payment fee of $as well as the late payment fee of $4.75. At this time, your October billing statement has printed and you now have a balance due of $34.99. As previously stated, we have removed the check restriction from your account
Please contact me with directly with any additional questions and/or concerns
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
***

Dear Mr***,
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers
Per our phone conversation on January 9, I have advised you that you currently have a zero balance on your Cox accountYou have confirmed that you have zero balance by checking your Cox billing online, while on the phone with me
I have also agreed to issue an additional one month credit toward your Cox servicesThe credit adjustment will reflect on your next billing statement
In the event you have any issues with your Cox services in the future, please contact me directly, at
Best Regards,
*** ***
COX - California
--------------------------------------------------------------------------------...⇄ /> The Executive Escalations Team
Federal BlvdSan Diego, CA