A Better Way Wholesale Autos, Inc.

Complaint: [redacted]
I am rejecting this response because: You are correct, it was purchased as is.  The point being: If you are selling a car, in operational, safe, conditions... the compliant and reasonable thing to do is not to take your customers for granted and sell an "as is" car which was still in need of much repairs.  When a customer goes to your facility to purchase a used car, as is or not, you dont expect to have so many problems within a few days of taking it home.  You mentioned in your response, replacement of a battery which you would think would have been replaced prior to your company selling it to the customer.  Because of the constant problems the car was giving her and the concerns for her and her sons safety, she had to take the car to a [redacted] dealership in [redacted] to properly fix the problem (after your dealership claims to have fixed it and we paid $800+), yet having to pay an additional fee of $550+ to get it to a "safe" driving condition. She has had no problems with the vehicle since taking it to the [redacted] dealership.  Thank goodness for dealerships that actually provide good services to their customers! - The [redacted] dealership in [redacted] that is! 
This entire experience has been unsatisfactory to say the least.  We will NEVER return to purchase a car nor will we provide good feedback to customers about your services.  Our next move here will be to take you to small claims court to see if we can replenish any of the out of pocket funds we have had to dish out to fix this mess.  One would think a dealership would be required to maintain a level of compliance and consideration for the safety of the customers/the consumer and not scam their customers into purchasing a nightmare that they clearly knew was not in a sell-able condition.
Sincerely,
Marilyn Martinez

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have reviewed the complaint filed by Mrs. [redacted]. I have also spoke with the sales representative, finance manager and sales manager. Mrs. [redacted]s daughter took delivery of  a vehicle from A Better Way on July 20, 2015. Our finance department knows and understands that some of the paperwork...

can be overwhelming. Due to their awareness of this they are patient and explain everything very thoroughly. As for the registration, the customer lives in [redacted] and we can not process [redacted] registrations same day, which is why we issue a temporary plate. The other issue was a misunderstanding about the key. Mrs. [redacted] was under the impression that they vehicle needed a new key, however that was not the case. Kam tried to explain to Mr.s [redacted] that it was not the key that needed replacement, but was the tumbler. Since this is not a part that is commonly in stock, it needed to be ordered. Once it was received we scheduled Mrs. [redacted]'s daughter to come in that Saturday 7/25/15.

Worse dealer ever they sold a car with a bad transmission I took the car back after 3 days...now still a month and I don't have the car ready!!!

I have reviewed the complaint filed by
[redacted]. I have also reviewed the sales transaction details. [redacted]
signed and finalized his purchase on August 12, 2015. Below is a time line of
his...

transaction:
8/12/15 (Wednesday) -Signed and
finalized his purchase
8/13/15 (Thursday) - Contract
overnighted to bank
8/14/15 (Friday) – Registration
paperwork overnighted to our outside agency for processing
8/17/15 (Monday) – Bank approved loan to
be funded
8/18/15 (Tuesday) – Funds received in
our bank account
8/14/15 (Friday) – Registration
paperwork overnighted to our outside agency for processing
8/20/15 (Thursday) – Registration
processed at [redacted]
 
We make it very clear to all of our out
of state customers that the registration and title process is executed as fast
as it possibly can. Due to the many uncontrollable circumstances we are unable
to guarantee and exact date for the registration to be mailed to a customer.
Typically an out of state customer would
receive a ** In-Transit plate that is valid for 30 days. This gives the dealer
and/or customer time to process the registration in another state.
Unfortunately the state of [redacted] does not honor In-Transit plates. For
this reason we offer our customers a few different choices for the
delivery/pick up of their vehicle.
Customer
takes delivery with an In Transit plate
Customer
signs purchase documentation and returns to pick up vehicle when the bank
funds the loan
Customer
signs purchase documentation and a sales representative will deliver the
vehicle when the bank funds the loan.
 
We do apologize for the inconvenience that
this has caused. This is the reason that we offer other options to prevent this
situation from happening.
 
The vin etch charge will be refunded
today and mailed out. As for the towing charge, I just need a copy of the paid
invoice from [redacted] for the $354.00 and will have that refunded once
received. Please send through Revdex.com website or directly to [redacted].

This place is a complete rip off. I put $1000 down so the vehichle would be pulled from inventory. I pointed out the issues such as tires brakes rotors and front and rear door handle that need to be addressed. I was told that those isses HAD to be fixed before they could even release the car to me. So I left thinking that when the call came to pick it up all would be fine. Well I finally got the call and arranged to take the 2.5 hour drive from Jersey. Low and behold soon as the pull the car up the guy tells me that the door handle has to be fixed and that it'll be done by time I finish my paperwork. Paperwork done and I go to inspect what is now my vehichle. BRAKES WERE NOT DONE. ROTORS WERE NOT DONE. TIRES WERE NOT DONE. It's 10pm I've had a long day and my wife has to follow me home, so I get in and head home. Soon as I get on open road I finally get to open it up and I learn that my wheel assembly may be going, the switch that controls the locks doesn't fully work, and the next morning I see that one of the day time running lights is out. I was steaming. I finally call and talk to sales manager Cam and he assures me that they'll take care of the issuse. Mind you he also says his guys are not mechaniclly inclined which sent up a red flag for me so I told him i'd do the work myself if they bought the parts. Well I just went there yesterday and nothing has changed. Cam was no help. He pretty much told me he could care less. They said tires were at the states requiered rate. Said nothing was wrong with wheel assembly. Said they would replace brakes which they didn't do. Shaved the rotors which didn't do much. Told me to come back to have all the switches looked at by some guy whose never there. I will be filing a complete complaint with Revdex.com and whomever else that I need to. I have kids who need to ride in a safe vehichle. I don't have the time or money to be driving back and forth nor do I have the money to be getting ripped off. By the way Ron who is my sales guy tried to his best to make things work but he only can do but so much.

I have reviewed the sales and service records for the complaint. [redacted] purchased a [redacted] on July 3, 2016. The last service record for [redacted] is from September 16-19, 2017 at which time A Better Way replaced 4 tires as an offer of goodwill. Since [redacted]...

[redacted] purchase was financed, ABW was required to register the vehicle and perfect the lien with the state of New York. The registration was completed on July 11, 2016. [redacted] had 10 days after that date to bring the vehicle for a New York safety inspection. In order for a permanent registration sticker to be issued the vehicle needs to pass the safety inspection, Mr. [redacted] received his registration sticker. The original sales price of the vehicle was $10,495.00 and the mileage was 115,785. The NADA value of the vehicle at the time of sale was $16,325.00, which includes a deduction for the vehicle having higher mileage.

Complaint: [redacted]
I am rejecting this response because:
My complaint has nothing to do with the warranty. It has to do with the product that was sold to me, the vehicle was not properly repaired along with that my mechanic also informed me that someone was using regular gas in the [redacted] prior, that meant the entire fuel tank needed to be drained. And replaced. Knowing that I've never used that type of gas in a [redacted], the dealership is responsible for this. The car may have been in working order when it was sold to be, however the work done was shoddy at best. I should not be responsible for these repairs. I would understand if I had the car for a long period of time, but within a three month period after buying a car I shouldn't be having numerous problems with the vehicle, this car was sold to me defective, repaired enough to pass emissions.
Sincerely,
[redacted]

I have reviewed the sales documents for the complaint filed by [redacted] Unfortunately there is no indication on the purchase order under promises made to consumer about being under a specific monthly payment. The purchase order was also signed and initialed as a non refundable deposit. We do...

not have a specific time frame for refunds to be processed, they are processed as soon as it is determined a refund is due and we have all of the correct information from the customer. In this case the deposit was left on a credit card so we needed that credit card information to process the payment. The refund was processed on March 12, 2018 to card ending [redacted]

Complaint: [redacted]
I am rejecting this response because: The response of ABW is likely to be contrary to the truth. I was solely asking Sharon to support her affidavit with evidentiary support because she was coercing me to sign a document, in which check marks were added, affirming that the car was mechanically functional without any affidavit of support. Since the affirmation was latent and the truth was concealed, I asked for the mechanic slip that supports such affirmance. Sharon refused to do so because she knows the car was mechanically defective. I asked her why she was scared of giving me a simple memo, stating that the mechanic slip is not available and it will be mailed to me. I, under any circumstances, would never be intimidating and I will never be.  I'll be more than happy to return the car if ABW is willing to refund me all fees associated with transaction including, but not limited to Massachusetts tax, registration, transfer fees, wiper, and [redacted] service fees. If not, I'm bargaining for the $198 optional fee that I was coerced to pay. It is clearly optional in the P&s. You forced me to pay for it. I need it back please. In addition, I did tell Sharon that I wanted the car on 3/16, but that doesn't not mean that she had to sell me a mechanically defective car that is supported by dishonest affidavit. Under UCC, in sales of goods, a partial deposit (part performance ) in sales transaction amounts to an enforceable contract to which seller and buyer are bound; therefore, a court will obligate a seller to make the goods conform to the requirements of law to the buyer and "specific performance" will be ordered by the court to force both parties to complete the transaction, unless both parties agree to annul the transaction. It's a bilateral contract, therefore the meeting of the minds is required. The law forbids unjust enrichment of a party when forcing the other party to accept something deemed optional. Here I was forced to pay  $198, which is optional. It is not in accordance with the law, thus I'm requesting the refund of the $198. That's all I'm asking,  either my $198 or I can annul the transaction subject to the condition precedent. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I am fully aware that this vehicle is a 2004 with over 100, 000 miles at the time of purchase. However, when purchasing this vehicle it was stated that this vehicle was in great condition and was reliable. There was no discussion of significant wear and tear, if so this vehicle should have been sold as is, if the issues presented were normal and unfixable. Instead, I was assured that this vehicle was in great condition which is false advertising. In addition, prior to taking this vehicle off the lot there was a delay due to mechanical work being done which allowed me to believe that any and all issues were being resolved. All issues were not resolved then or on the multiple occasions the car was in their possession for repair for weeks at a time. During my last attempt with this business the manager was away for a week and I received the run around for that time as if I was been avoided. I have been told that the manager has driven my car to his home to check for noises/issues however the odometer reading on the documentation never indicates a change. The business has indicated in their response that the warranty does not cover issues besides a complete failure of a part. This was not clearly explained or detailed in the warranty I was provided with. To my understanding the warranty that came with the vehicle as well as the extended warranty would cover all issues 100% that may arise with the vehicle. Therefore I am not satisfied with this response or the fact that I have purchased a warranty that offers no assistance for all the issues presented regardless if they are due to wear and tear. These issues were present and reported immediately upon purchase which means if the vehicle was properly inspected by the business and the business was conducting honest sales, these issues would have been fixed and/or discussed before purchase. Therefore I would have been knowledgeable and could have purchased a different car or willingly got this car "as is". Instead I was given promises of a good vehicle which was not true. I do not want a refund of the warranty, I am still requesting that my vehicle be repaired 100% at the expense of the business.  at a different business
Sincerely,
Damion Williams

My vehicle had 4 tire sensors out and when I purchased the car, the salesman Johnny told me they would be fixed. I was also quoted $1400 by the manager Kam J[redacted] and when I went to pick up the money it was for a lessor amount. As Kam was agreeing to pay the accurate amount, Mike B[redacted] called me trash and told me to leave off of the property. I recorded Mike B[redacted] calling me trash several times and left. My vehicle is covered under the 60 day warranty.

Most Recent MessageDate Sent: 3/28/2016 4:16:10 PMI have reviewed the complaint filed by [redacted]. I have also reviewed the sales transaction and video footage from the date of purchase, March 16, 2016.[redacted] came to our dealership on March 16, 2016 to complete his vehicle purchase. Each...

of our customers are brought into the finance department in the order they arrive and upon receipt of all necessary documents to complete the transaction.  [redacted] arrived at our dealership about 7:30pm. At this time Thery, our sales representative went to pick up [redacted]’s vehicle so they could finalize the sales transaction.Once Thery and [redacted] agreed that all terms and conditions of the vehicle where meet, Thery then entered [redacted]’s transaction into the finance department. [redacted] and Thery entered the finance department at 8:51pm. At this time there were still 4 other customers after him.Thery introduced [redacted] and his companion to our finance manager, Sharon. Sharon started to go over all the paperwork with [redacted] at which time he became very agitated. [redacted] became more and more agitated with each form that Sharon presented him for signature. [redacted] then began to ask for signatures and separate written statements outside of the transaction. ABW is not allowed to alter the terms of contracts/purchase orders/odometers/K208s enforced by different governing agencies of the State. At one point Sharon requested Thery come back to the finance department to explain to [redacted] that we could not comply with his requests. Thery explained to [redacted] that if he was not happy with the transaction we would be more than happy to refund his money. At this time it was [redacted] who became intimidating and hostile. [redacted] got out of his seat and started pointing and yelling at Thery.  At that point Thery stated the transaction was going to be cancelled since [redacted] was not going to be happy with any way we tried to complete the transaction. [redacted]’s companion that was with him tried to call him down at that time. [redacted] refused to cancel the transaction and insisted he wanted to finish the paperwork and take ownership of the vehicle. [redacted] refused to sit back down and continued signing his documents, while asking Sharon “What are you scared of”.At no time were [redacted] or his companion intimidated, coerced, threated, or forced by any means to purchase the vehicle or sign anything. We had offered a refund of deposit and to cancel the transaction multiple time.  There was never a time that any person blocked a door or exit or prevented [redacted] from leaving the dealership.Due to the horrible misrepresentation given by [redacted] of the transaction that we again request that the entire transaction be cancelled and [redacted] return the vehicle for a full refund of all monies paid by him to A Better Way Wholesale. Video footage for this transaction will be kept on file.Please have [redacted] contact Jennifer in the office if he wishes to return the vehicle.

I have reviewed the sales and service records for the complaint filed by [redacted]. TJ and the service department explained to [redacted] on numerous occasions that all dealer warranty work needed to be performed by A Better Way. [redacted] wanted his buddy to look at the vehicle and to see what he thought. TJ explained to [redacted] that was fine but if he wanted repairs covered we needed to do them. After going back and forth a few times, TJ thought he was clear and everyone was on the same page. TJ and [redacted] agreed that if [redacted] was going to return then the tires would be given to him then, If not we would mail them to him.

Complaint: [redacted]
I am rejecting this response because: You are correct, it was purchased as is.  The point being: If you are selling a car, in operational, safe, conditions... the compliant and reasonable thing to do is not to take your customers for granted and sell an "as is" car which was still in need of much repairs.  When a customer goes to your facility to purchase a used car, as is or not, you dont expect to have so many problems within a few days of taking it home.  You mentioned in your response, replacement of a battery which you would think would have been replaced prior to your company selling it to the customer.  Because of the constant problems the car was giving her and the concerns for her and her sons safety, she had to take the car to a [redacted] dealership in [redacted] to properly fix the problem (after your dealership claims to have fixed it and we paid $800+), yet having to pay an additional fee of $550+ to get it to a "safe" driving condition. She has had no problems with the vehicle since taking it to the [redacted] dealership.  Thank goodness for dealerships that actually provide good services to their customers! - The [redacted] dealership in [redacted] that is! This entire experience has been unsatisfactory to say the least.  We will NEVER return to purchase a car nor will we provide good feedback to customers about your services.  Our next move here will be to take you to small claims court to see if we can replenish any of the out of pocket funds we have had to dish out to fix this mess.  One would think a dealership would be required to maintain a level of compliance and consideration for the safety of the customers/the consumer and not scam their customers into purchasing a nightmare that they clearly knew was not in a sell-able condition.
Sincerely,
Marilyn Martinez

I bought a 2012 [redacted] from Better Way Wholesale Auto Sunday 12/20/15. We called that morning and asked about a couple of cars a 2012 [redacted] along with 2 other cars. We were told to be there before noon as it gets very busy in the afternoon. When we arrived a sales person named James met us up front. My first impression was poor, the sales area was 15 to 20 desks with no privacy and the sales people were dresses in Jeans and T shirts looking very unprofessional. I thought twice before continuing but the prices looked good so we gave them a chance. The first car we were interested in was the [redacted]. James went to get it off one of their lots but returned after about 20 min. stating he is having trouble locating it. Now inquired over the phone about this car and was told it was available. The second car we inquired about a [redacted] was available but due to safety inspection could not be road tested, We then asked about a [redacted] and James stated he would look for the [redacted] again when he went to pick up the [redacted]. Still no luck with the [redacted] but the [redacted] had fairly low mileage and was a good price. We went to clime in and I noticed that the interior was in pretty rough shape for a car with less than 40,000 miles. We test drove it anyway and during the test drive a cover for the fuse box fell off and hit my leg and fell to the floor. This ended the thoughts on this car and if my son was not in dire need of a car before he went back to College it would have ended the day but we decided to continue to see if something would fit. While looking James suggested the [redacted]. He stated for the money they seem to give you allot. So we picked one out and he went to find the car. When he returned the car looked much better that the first and the test drive went well. Please note that none of the cars we looked at were cleaned up after they bought them from auction. So we sat down to talk about purchasing this car. I understand that they have fairly good pricing but was going to try to haggle some. James stated that the list price was it and they do not move from that price. That was ok except that they add a 198.00 vin etching fee say that this fee is non negotiable. They also charge a conveyance fee twice what a normal dealer. Now I looked up the [redacted] book price on this car as well as asked about a car fax sheet. When I brought up the [redacted] price James stated they use [redacted] pricing and brought up the price a Excellent condition 2012 [redacted] would sell for and stated it was 3500.00 less than jf I bought it from a car dealer. Now during the test drive it was stated that we may be able to see a [redacted] if one of the listing sites they use has one but they guarantee that the car has never had any accidents or was a salvage car. Now he shows me a [redacted] that states it was in an accident and was listed at 850.00 under [redacted] dealer resale value of the car by [redacted]. Again he uses the line that [redacted] has it 3500.00 higher. Needing a car for my son and knowing it is a fair price I leave a deposit of 1000.00 and plan to pick up the car Monday or Tuesday. Leaving there I find out about a death in the my immediate family and when he calls Monday I tell him I may be delayed picking up the car. He was very apologetic and said to call when I was ready. I call the next morning and say I have some time in the afternoon around 1 if he could get the car ready for delivery. He agrees 1:00 will be good and I arrive at 1:00 only to here he is at the shop and was not around. He states he would be about 10 min. Now we are paying cash and delivery should take 15min. at most. We waited 45min till he came and then stated the car was still at the shop for safety inspection. Now I have to be at a funeral home to make arrangements at 3pm (plenty of time to get a car delivered if it was ready when we agreed) but we sat there for 1 1/2 hrs till the car arrived and then another 30min to sit with the financial people. During this time my Wife and I witnessed the most unprofessional work environment we have ever seen. Sales associates dropping the Fbomb during discussions they were having about other cust. or what they did last night. Now I am getting real frustrated as it is approaching 3pm and my car is still not ready so I go to talk with the sales manager and his attitude is well that is how we do things around here. I have seen people waiting 6 to 8 hrs before. I stated I called for a 1:00 pick up and this was [redacted] and he stops me and say I don't talk with people who swear and when you are done come talk civil with me. ARE YOU KIDDING AFTER WHAT I SAW AND HEARD GOING ON IN THAT SALES AREA. I then stated I was suppose to be making funeral arrangements at 3pm and his answer was looks like you are not going to make it. If they did not have my 1000.00 I would have left then. Finally at 3:10 they took us in and took about 10 min to get the car ready to drive away. Now I am leaving and the low tire pressure light is on and oil change needed light is on. I go back inside to let them know and was told they do not have a computer to turn off the oil light but the oil was just changed the sticker on the window sticker shows that and the tire pressure is a sensor issue and we do not fix those. Now this car had a safety inspection. When I got home we checked the pressure in the tires and added air and the sensor went off. Went to a garage and verified oil was changed and they turned off the light for oil change for free.
Bottom line is if price is all that matters to you and you don't mind being treated as cattle (just another car to sell) then you can go here But if you like some service and professionalism this place is not for you. I personally will never shop here again or recommend anyone to go here. My total savings was about 500.00 and the service I received was not worth the money saved.

Complaint: [redacted]
I am rejecting this response because:
We do not want to do business with your company ever. False advertisements and non refundable deposits? We did not get the car, Its still your asset to sell. Bottom line is this is your business modus operandi, You are quick to ask for money and never ever give it back. Blinding customers with low prices and closing cost to half that plus interests another half doubling the advertised price. And as far as looking for a better credit score, you pick the lower one for a higher interest rate. WE want a refund.
Sincerely,
[redacted]

When I was handed dec 2014, I turned on the light in the highway, I respond by saying Well first call to say that the engine light came on. And the sales person in service told me that for the next appointment had to wait a few weeks and had to leave the car, a week they get the new tires had to go to town and buy another fair was damaged rubber. . And they always have an excuse for ensuring the 3 months you get is due. I have the receipt, I had to spend almost $ 160 and as the car was gonna bring them reset the computer and the light of the engine is turned off for a few days. The sensors of the tires were bad you tell the person [redacted] sales of light told me that those were Cosmetic .. And they did not fixed anything and disen not returned. Oil do the [redacted] in [redacted] .. But if I'm going back the car will deliver the same or worse but now the noise is worse and why you drive [redacted] ME AND THEY COMMENTED THAT THEY DECEIVED ME TROLLEY is eating RUST FROM DOWN ... AND IS NOT SAFE FOR WELL I drive. And then I grab one hasen warranty does not cover anything $ $ 2,700 for nothing, that my money back and fix my car .. I as a customer since I got the car and I did the engine light and tell me the car it was good !!! Is a scam and I nesecito my car for the money I'm paying .. 305 per month and the car this sounds like an old car .. I SAW THAT I AM NOT THE ONLY they deceived ... All employees are composed for this circus of lies. And I have my receipt of evidence .. 
Complaint: [redacted]
I am rejecting esta response because:
Sincerely,
[redacted]

Purchased an 2007 [redacted] A4 and have had nothing but problems. I live 4 hours from this dealer and had my car towed back to them for repairs and was told by Scott that they would have it brought back to me. When the car was down they told me they never said that and had to pick up car my self. Got the car back and was still doing the same thing called dealer and Spoke to mike the general Manager and was told to bring car back to my own shop and that the dealership would pay for repairs. After a week my shop determined that the turbo is bad so I call mike and let him no abound he said he will not pay. He also said he never said he will cover the coast so once again I am the lyer and they will not help me the way they said they wood. DO NOT BYE FROM HEAR

I have reviewed the file for the complaint filed by [redacted]. A deposit was left on the vehicle on December 12, 2017 and the vehicle was made unavailable for other customers to purchase. [redacted] were to return for delivery after they obtained their own financing. The next...

day Nora received a phone call from [redacted] stating that they were unable to obtain their own financing. Nora offered to have our finance department get them approved, which is why the social security number & dates of birth were needed. Due to credit issues, our finance department was unable to get them approved. At no time would a person's social security number or date of birth be needed for a refund. Since we are unable to get the [redacted] approved for financing, a refund would be issued. However we have still not received the credit card information to process the refund. We need the credit card information from the card that the deposit was originally placed on ending in last 4 [redacted]They can call the office and speak with Dominique for processing.