A Better Way Wholesale Autos, Inc.

Purchased an *** Aand have had nothing but problemsI live hours from this dealer and had my car towed back to them for repairs and was told by Scott that they would have it brought back to meWhen the car was down they told me they never said that and had to pick up car my selfGot the car back and was still doing the same thing called dealer and Spoke to mike the general Manager and was told to bring car back to my own shop and that the dealership would pay for repairsAfter a week my shop determined that the turbo is bad so I call mike and let him no abound he said he will not payHe also said he never said he will cover the coast so once again I am the lyer and they will not help me the way they said they woodDO NOT BYE FROM HEAR

Complaint: ***
I am rejecting this response because: I am now being requested to send in my receipts to JenniferThis request is insulting as if I am attempting to rip the dealer offThey could refuse to cover what I have invested for all I careI am complaining of the lies that I was told at the dealership, lies that have led to me having to purchase the parts out of pocketI am not attempting to extort any money from the dealershipThis is going to take a day or two as I have to get them all together.
Sincerely,
*** ***

My experience at A Better Way Wholesale Autos was amazingIt feels like buying a car from family because they are so kind and caringThey have such a large selection of good cars for thousands less than everyone elseMy sales woman was AnnaAsk for her, she is very knowledgeable and made the process as smooth as possibleThank you Anna, Thank you ABW! I will be back

Complaint: ***
I am rejecting this response because: I had other people with me at the time of purchaseAnna mentioned nothing of any repairs when I asked and stayed the car was in perfect shapeI had other repairs done on the car and invoices to prove the workI had an issue with the oil pressure that cost $and the heater core had to be replaced Again that cost just over $I would like to be reimbursed for all repairs and would like my down payment refundedI have all of the invoices from the repairs done that I would be happy to send for a refund.
Sincerely,
*** ***

I am unable to verify the information filed in the complaintThe vehicle was purchased in April and does not look like it has been back for any repairsAll customers are able to test drive the vehiclesThere are many times a customer has put a deposit down that is refundable upon final test
drive

Promised call back by salesman, along with several new photos, never happenedToday I spoke to manager, who also promised that I would receive a return callDid not happen Salesman acted like taking a few extra photos was a major effort and that it was too much trouble to help me for a minimal commissionI worked with John and his staff many years ago, and the experience was flawlessWhy they treat someone ready to pay their asking price with such disdain is hard to imagine, unless they have something to hide about the car and don't want to sell it Totally baffled

I have reviewed the sales and service record for the complaint filed by *** *** purchased a *** *** *** on *** brought the vehicle into our service department on with concerns of the vehicle shutting off intermittentlyAfter our technician diagnosed the
vehicle, and replaced a broken vacuum line, we also had an alignment performed at ***'s request. *** returned on and stated again that the vehicle was shutting off intermittentlyAfter further diagnosis, the technician was unable to duplicate the ***'s concern, our technician cleaned the throttle body, test drove the vehicleThe vehicle was returned to the customer and they were going to monitor the performance and let us know if the problem persistedThat is the last time ABW has heard from ***. The vehicle was purchased over a year ago and would be completely out of the dealer warranty periodWe have addressed all concerns the customer had after delivery of the vehicleDue to the customer not bringing this to our attention for over a year and assuming they have been driving the vehicle the entire time, we would have to agree with the warranty company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***

Below is the response originally sent to [redacted] on March 5th.
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I have gone over your paperwork and spoken to the owner about
your situationDue to the circumstances and how upset you are we are going to
refund the money in fullSeeing as this is voiding the contract I will need
you to sign a general release, which is attached.
Once I receive the signed release back I can get your refund out
to you$was put on credit card and $ was run as a debit card
I will need the credit card information to refund the $back on to it
The $I can issue you a check
As with all things there are always two sides to every storyI
spoke with [redacted] he said there was nothing wrong with the vehicle and the tires
are goodAs far as the wait for financing, due to a discrepancy in the credit
application that was submitted caused a little bit more work for the finance
departmentAnd which is what I was saying in my prior email, the finance
department tries their best to get the customer the best possible deal they
canFrom my understanding you requested an approximate $a month payment
and they were able to get you approved for $a month.
It is not our intention to make customers upset or feel unhappy
or pressured about their purchaseThank you for reaching out to me and giving
me the opportunity to assist with your needs.
[redacted] is coming in today March 11th for a refund

Complaint: [redacted]
I am rejecting this response because:
I am not questioning the face value of the vehicle nor am I questioning how much I paid for the vehicle itself. A Better Way states this vehicle is a $1,000.00 less than average wholesale value, but with the amount of repairs they have done on the vehicle since I purchased it make up for that $1,000.00 less than the average wholesale price. Their most recent response states: "The vehicle was safety inspected by our own technician and no salt or flood damage was seen", and "A different technician of ours repaired what was necessary to sell the vehicle, and have it pass [redacted] state inspection and no flood or salt damage was noted", and "A different [redacted] state certified technician passed the vehicle and found no salt or flood damage." Therefore, A Better Way is stating that they have had this vehicle fully inspected for mechanical and safety issues, but they let something so small as an air filter, that is covered in oil, that was 2 to 3 years old, be sold on a vehicle they are claiming is safe? Also, selling a vehicle that they claim has been inspected for flood damage, which would require the truck to be put on a lift, and full inspection of the under body of the vehicle and the motor, they would have seen the wheel bearings in the front that we're completely worn out and needed to be replaced as well as the intake manifold that is covered in rust that I have pictures of. If the brakes have passed a safety inspection, why do they have the squealing sound coming from them? You claim these are certified technicians who work on your vehicles but the brakes clearly we're not put on correctly, so this was done by one of your certified technicians? My mechanic says the first step should be to check the rotors, which will need to be re greased and resurfaced, since the life of the pads aren't even half way yet. “The vehicle has over 95k on it, and has been used in [redacted], where there is so much salt on the roads, it isn’t unusual for
there to be rust on the intake manifold of an 8 year old vehicle.” I agree but, this vehicle
has only been in [redacted] since it has had approximately 36,000 miles on it,
(see the [redacted], pertaining to ID [redacted]). Therefore, this damage to the
intake manifold happened in 60,000 miles of being in [redacted] weather with
salt on the roads and in a matter of 4 years, from 2009 to 2013. The whole top
to the intake manifold is not from the vehicle being 8 years old, it was
damaged in between the 35,000 mile and 95,000 mile mark on the vehicle. There is no way for salt to constantly get to that specific part of the motor (the top of the motor), unless salt water entered the vehicle at a higher than ground level. Also, yes,
their 30 day warranty is up on the vehicle I purchased, but I have the extended
warranty that I am currently paying for. I am supposed to pay, after 36 months,
over $14,000.00 on this vehicle plus full coverage. I want a reliable and stable vehicle,
especially if I am spending this amount of money on it over the next three
years. This vehicle has constantly needed to be in the shop for inspection and
work. I have had the vehicle for just about 4 months, and it has been in the
shop being serviced, to date today, 22 days. I am still waiting to hear from a manager as well, therefore, this complaint has not been resolved yet and is currently being worked on. Revdex.com, I will update you with any more information I receive.

I have reviewed the complaint filed by Ms. [redacted].  I have also reviewed the sales file and have spoken with Tyler and Kam. After doing so, I confirmed that Ms. [redacted] placed a $1000.00 non-refundable deposit on a 2000 [redacted] Civic. The non-refundable terms were explained to Ms. [redacted] and she...

acknowledged this agreement specifically by initialing the Purchase Order next to the statement: NO REFUND OF DEPOSIT. Once we take a non-refundable deposit from a customer, many departments are put into action to arrange financing and to prepare the vehicle for delivery and the most importantly the vehicle is made unavailable to other customers who inquire about purchasing it. Our finance department worked with Ms. [redacted] in order to get her financed in the vehicle that she chose. The bank that approved Ms. [redacted] required verification of certain items stated on her credit application specifically, proof of income and proof of insurance. Customers with Adult Learners Permits are able to obtain vehicle insurance. The $1000.00 will be held on account for Ms. [redacted]. She can use this at anytime as a deposit towards a vehicle if she decides to purchase a vehicle from us. Please contact Jennifer in the office if you would like to arrange a time to come look at a vehicle.

It has been over a year since you have purchased the vehicle. In that year you have put almost 27,000 miles on the vehicle which is almost double the national average. At no time during the year of ownership was A Better Way notified of issues that you had with the vehicle. There is no notation in the vehicles service record for rust. I also ran a [redacted] history report, and that comes back clean of any accidents or prior flood damage. Since it has been over a year since the vehicle was purchased, the dealer warranty expired which would have covered you for the first 60 days / 3,000 miles, which ever came first. If you are not happy with the coverage of the service contract you could request them to cancel it.

Excellent service

As soon as we heard from the customer we dispatched a driver with a flatbed trailer from Connecticut to Maryland. The power rear door assist is not a safety item, but rather a convenience item. We explained that to the customer. We asked for the location of the vehicle and sent our driver. After...

driving 6 hours, the customer was not there! He tried several phone numbers and did not get an answer for 3 hours. The only explanation for this type of behavior is buyers remorse. We finally obtained the vehicle and brought it back to Connecticut. The customer has asked for a partial refund of their deposit.

Complaint: [redacted]
I am rejecting this response because:
                           When l picked up the vehicle on 08/07/2014 from [redacted], l was never anticipating return the vehicle that l just bought. The State of Connecticut to the State of Maryland is about 16 hours drive round trip, why would the business sent a driver to pick up the vehicle from the State of Maryland if it was not a safety issue? 
                      When the business driver arrived, he saw that my son and l were stucked in the store parking lot, and this was because after putting groceries at the back of the car the trunk would not close. Three male passerby tried to help but it just did not close, then after about an hour a male passerby who was a mechanic used his tool to help close it, and advised me not to drive the car because it was unsafe. This is a safety issue not buyers remorse, and it is unsafe for my family and l to continue to drive in this vehicle and l have requested $1,000 out of my $2,000 downpayment from the business and would prefer not to deal with the business anymore after l receive my money.
Sincerely,
[redacted]

I have reviewed the complaint and the sales and service records for the complaint. [redacted] purchased a 2009 [redacted] Flex on July 6th, 2016. At the time of purchase [redacted] chose to purchase a service contract to help protect her purchase. The service contract is valid for use at any ASE Certified...

mechanic location. ABW has been working on [redacted]'s vehicle as requested. Once the warranty company accepted the claim, they shipped the parts needed. Unfortunately one of the items shipped was the transmission which was incorrect. Due to the inconvenience to [redacted], ABW offered to reimburse her for a rental.

Complaint: [redacted]
I am rejecting this response because:
Nobody ever told me that it was going to take over five weeks to get my plates. The financial guy upstairs told Me that it was going to take a week and a half.and the frustrating thing was that no one at the dealer would give me any information. They don’t return emails, voicemails and hang the phone on you. The last time I financed a car I got the registration the next day from the dealer.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
 
Pleaes do mail the refund check to my attention, [redacted] at my home address.  You have us on your mailing list but if you need my home address, feel free to email me directly at [redacted]
Sincerely,
[redacted]

I have reviewed the complaint. At this time I am unable to find any information with the customer name or phone number indicated. If you could please provide a copy of your purchase order or receipt I will be able to assist you further.Thank you

I have reviewed the transaction for the complaint filed by [redacted] cancelled her contract with the warranty company directly, A Better Way was not notified until July 2017. We tried to explain t[redacted] that there was a form that needed to be filled out and...

notarized so that we are able to process on our end. Once this was finalized, ABW processed their portion of the contract cancellation. Our check was issued on August 24, 2017 and cleared our account on September 11, 2017. I have attached a copy of the service contract cancellation so that you can view the information needed in order to process each request.