A Better Way Wholesale Autos, Inc.

I have reviewed the complaint filed by
[redacted]. I have also reviewed the sales transaction and video footage
from the date of purchase, March 16, 2016.
line-height: normal;">
[redacted] came to our dealership on
March 16, 2016 to complete his vehicle purchase. Each of our customers are
brought into the finance department in the order they arrive and upon receipt
of all necessary documents to complete the transaction.  [redacted] arrived at our dealership about
7:30pm. At this time [redacted], our sales representative went to pick up [redacted] vehicle so they could finalize the sales transaction.
Once [redacted] and [redacted] agreed that
all terms and conditions of the vehicle where meet, [redacted] then entered [redacted]’s
transaction into the finance department. [redacted] and [redacted] entered the
finance department at 8:51pm. At this time there were still 4 other customers
after him.
[redacted] introduced [redacted] and his
companion to our finance manager, Sharon. Sharon started to go over all the
paperwork with [redacted] at which time he became very agitated. [redacted] became more and more agitated with each form that Sharon presented
him for signature. [redacted] then began to ask for signatures and separate
written statements outside of the transaction. ABW is not allowed to alter the
terms of contracts/purchase orders/odometers/K208s enforced by different
governing agencies of the State. At one point Sharon requested [redacted] come back
to the finance department to explain to [redacted] that we could not comply
with his requests.
[redacted] explained to [redacted] that if he
was not happy with the transaction we would be more than happy to refund his
money. At this time it was [redacted] who became intimidating and hostile. [redacted] got out of his seat and started pointing and yelling at [redacted]. At that point [redacted] stated the transaction was
going to be cancelled since [redacted] was not going to be happy with any
way we tried to complete the transaction.
[redacted]’s companion that was with
him tried to call him down at that time. [redacted] refused to cancel the
transaction and insisted he wanted to finish the paperwork and take ownership
of the vehicle. [redacted] refused to sit back down and continued signing
his documents, while asking Sharon “What are you scared of”.
At no time were [redacted] or his
companion intimidated, coerced, threated, or forced by any means to purchase
the vehicle or sign anything. We had offered a refund of deposit and to cancel
the transaction multiple time. There was
never a time that any person blocked a door or exit or prevented [redacted]
from leaving the dealership.
Due to the horrible misrepresentation
given by [redacted] of the transaction that we again request that the entire
transaction be cancelled and [redacted] return the vehicle for a full refund
of all monies paid by him to A Better Way Wholesale.
Video footage for this transaction will
be kept on file.
Please have [redacted] contact
Jennifer in the office if he wishes to return the vehicle.

If the $1,000 was reimburse back then I have no longer any business with them. Thank You. 
They are liars. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have reviewed the complaint by [redacted]. Also I have reviewed the sales and service file. [redacted] Took delivery of 2010 on November 21, 2014. The vehicle was Brought back into service on November 26, 2014 for new tires to be installed. This was part of the agreement Between the customer and...

the sales person. The customer Also Stated That the check engine light came on. During the same visit we checked the vehicle for aa check engine light and noisey brakes. A smoke test was Performed on the vehicle and the codes HAD Been cleared. No further codes or lights returned. The customer was Notified That if the codes returned They would need to return for further diagnoses. The technician was unable to duplicate the noise was Referring to the customer and the brakes Were operating as designed. [redacted] picked up the vehicle on 5th December 2014 Average User and back since.

I have reviewed the complaint and the sales & service records for the complaint filed by [redacted]. During the time of delivery all cars are cleaned have snow removed from them, prior to the customer viewing the vehicle. It is at this time that the customer/purchaser would need to inspect and...

check for any damage they were unware of. If the damage was not noted by the customer on the day of delivery, it would be the customers responsibility for repairs. Since the damage was not noted at that time and not until 20 days after delivery it most likely happened while the customer owned it.

Third Visit .. what else can I say other than ANOTHER GREAT EXPERIENCE!! Antonio was our Salesperson who helped us with our purchase .. he was knowledgeable and provided us with his expertise to get the best car ... he made sure everything was done perfectly and that our time there was quick. John in Finance handled our paperwork, took care of everything and again got the best rate for us ... No complaints .. Cam also assisted in making our third visit enjoyable and positive ... left with a [redacted] !!! A VERY POSITIVE EXPERIENCE .. well worth it ... heading back with a friend in a few weeks ...

Review: On 3/23/13 I put a down a payment to hold a vehicle while waiting to get approved. then on 3/25/13 I was told I couldn't get approved therefore I could start the refund process, I was told I could pick up the refund check on 3/29/13. I went to get my refund that day I was told it wouldn't be ready until later that day, went back that night I was told come back the next morning. The next day I was then told I would have to wait until 4/1/13 so I returned on 4/1 and still no check now I am being told I have to possibly wait until 4/8/13, and I have not received one apology for any inconvenience.

Product_Or_Service: 2009 hyunda sonata

Desired Settlement: I want my entire refund of the $1,500.00 that I put down.

Business

Response:

Business Response /* (1000, 5, 2013/04/09) */

customer kept coming in. There was no one available to sign. We told customer that, but he came back next day and we again told him the check wasn't ready, but that he would get a call. We had the check signed and called customer on 4/2, and mailed the check. We always refund deposits quickly, but need the cooperation of customer so they don't waste a trip.

Review: The vehicle I bought from them was already engine issue and even I asked them million times sales man advertised the vehicle is perfect. I had to take it back for fixed and the vehicle stayed there for 2 months and they said they fixed it but the vehicle has still same problem.

Product_Or_Service: infiniti

Account_Number: XXXXXXXXXXXXXX

Desired Settlement: I wanted to change it with another vehicle but they said they will fix it perfectly. And I didn't. Now I want replacement or my money back.

Business

Response:

Business Response /* (1000, 5, 2013/08/31) */

Customer purchased a 2003 [redacted]. Vehicle was bought as-is. Customer signed Buyers Guide, Invoice and CT 208 stating vehicle was bought as-is. Copies faxed to Revdex.com. See following Revdex.com as-is guidelines:

Please see the following link for Revdex.com clarification:

http://www.Revdex.com.org/us/article/buying-a-used-car-404

Please note the following from the above link:

"The Buyers Guide also alerts you when a car is being sold with implied warranties only, or with no warranty at all ("as is"). Once you complete a purchase of a car "as is" and drive it off the lot, the dealer has no further responsibility for the car. Be sure to sign the Buyers Guide and request a copy for your records."

Customer brought vehicle to [redacted] Dealership. They told the insurance company the vehicle needed an engine. The insurance company examined the vehicle and found it didn't need an engine. Vehicle was brought to our service department. It was smoking heavily. We agreed with the insurance company adjuster that the engine didn't need replacing. We tore down the engine. Engine cam actuator was defective. Insurance company agreed, and we replaced part. At the same time, we replaced engine rings, bearings and valve seals. Vehicle stopped smoking. Vehicle since April has been driven over 3000 mile since. Small amount of smoke was coming from exhaust. Customer had an oil change done with non synthetic oil. We performed an oil change with synthetic oil. Vehicle no longer smokes, and has been driven by 2 employees, and found no smoking or performance problems.

Repeat, repeat, repeat. THIS IS AN AS-IS VEHICLE THAT Revdex.com SAYS HAS NO WARRANTY.

WE HAVE WORKED ON A VEHICLE THAT IS A YEAR OLD WITH NO WARRANTY AT NO CHARGE TO CUSTOMER AND NOW WE SHOULD CHANGE IT FOR ANOTHER VEHICLE. ANSWER IS NO. VEHICLE IS PERFECT. SYNTHETIC OIL SHOULD BE USED.

Review: I entered into a contract to purchase a vehicle with A Better Way Wholesale Autos (the Dealership)on March 1, 2013. I put down a $1,000.00 deposit. The dealership was unable to sell me the vehicle and refuses to refund $1,000.00 deposit. The contract had 3 contingencies related to payment amount, repairs and safety. Dealer was unable to satisfy contingencies. Contract was terminated. I requested my deposit be refunded. Dealer refused to refund deposit.

Desired Settlement: Refund of $1,000.00.

Business

Response:

Business Response /* (1000, 5, 2013/03/29) */

Customer met with salesperson. Customer told salesperson that he definitely wanted vehicle and could pay a $5000 deposit. He signed a non refundable deposit purchase order. We completed A safety and emissions inspection on the vehicle based on the customer giving us a non refundable deposit. Our finance department arranged financing,with a better deal, only requiring $3500 COD. Customer told salesperson that he purchased another vehicle elsewhere. We only did work on the vehicle based on the customers' signing a non refundable deposit, or we would have sold it at auction, or to a wholesaler. Customer is backing out of deal, we satisfied ALL contingencies. it is non-refundable.

Review: I purchased a vehicle from A Better Way on June 27, 2015. I was at the dealer while for 7-8 hours. It may have been 7.5 hours, but I am unsure of the exact time that my wife and I left the lot. Eric was a good salesmen, calm and he frequently updated me on the status of the repairs being made to the car while I waited 15 days, and while I was at the dealership. This is not a review of Erics performance, because I felt that he did a great job.Looking at my car the following day after picking it up from A Better Way Wholesale Autos, I realize that each time I open and close the passenger front door, there is a rubbing sound coming from the fender and passenger door. I waited OVER TWO WEEKS for the dealer to order/install/paint this same exact fender. Not only that, but the fender is badly scratched on the top. I definitely don't believe the fender was painted at all. The fender has no inside liner, which I told the salesman Eric about and the Sales Manager. I informed them both that this is a safety issue because the battery is directly over that area of the car, so if water gets in there, my electrical system could fail, which would lead to the car having serious issues on the way home. Imagine if the battery shut down while I am driving 70 mph with traffic behind me on the highway.accident waiting to happen. Eric told me that the service team brought another [redacted] to the garage to remove the fender liner from that vehicle and place it on my vehicle. He actually told me this twice. On the way to [redacted], it is raining and my wife and I hear a weird noise coming from the car. I pull into a gas station to check out the fender liner because I used to be a car mechanic and guess what.....The driver side fender liner is now rubbing on the left front tire!!!! WTF. This is when I check the passenger side fender liner, which I was told twice was being removed from the other car and placed on mineNO FENDER LINER on the front passenger side!!! I have invested over $100 in three weeks.Desired Settlement: I would prefer to have a check for some of the parts that I had to order and install on the vehicle.

Business

Response:

I have reviewed the complaint filed by Mr. [redacted]. I also spoke with Eric the salesperson in regards to the situation. Eric agreed that the fender liner should have been there. A Better Way will offer to pay the $100.00 that you have invested or will order and ship a replacement fender liner. Please contact [redacted] in the office to arrange. Please accept our apologies for the inconvenience this may have caused.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am now being requested to send in my receipts to Jennifer. This request is insulting as if I am attempting to rip the dealer off. They could refuse to cover what I have invested for all I care. I am complaining of the lies that I was told at the dealership, lies that have led to me having to purchase the parts out of pocket. I am not attempting to extort any money from the dealership. This is going to take a day or two as I have to get them all together.

Sincerely,

Review: On June 16, I drove two hours to A better Way Wholesale Autos, looking for a vehicle they advertised. It was a 2007 [redacted] Envoy, advertised on their website and [redacted] for $4995.00. The salesman first told me that they had no envoy at that price. My friend showed him the advertisement. He took us to the car. We examined the car,took it for a test drive,I asked for the car fax but they did not have one. I called my son at home, who went on line and purchased the car fax for me. It was clean. The mileage on the envoy was more than what was listed in the ad. I was there for a couple of hours and decided to buy the car. In the sales office, I was told that on top of the sales price there was a $796 dealer fee and $21 for a 30 day plate. The car price came to $5812. They required a $1000.00 deposit. I gave them a check which was cashed on Monday,june 17. My paper work has the vin number,date of purchase,date of pick up, which was to be June 22,salesmens' names, and the total plus the deposit applied to the car.The balance was $4812.00. On Tuesday, I purchased insurance so that I could drive the car home. Friday the salesman called and said it may not be ready. Calls to the salesman and manager were not returned to us. At 10:00 pm Friday night, [redacted] called and said that the car was sold to 2 people on the same day. He said that I had purchased the car first and my paperwork went through the office first so he saw no problem.Calls to them Saturday morning were not returned,I drove there to get my car, After waiting for close to an hour,a manager,[redacted], told me that the car was sold and already had been delivered to someone else. He was rude and condescending. They would not do anything for me. In fact, I had to leave without the return of my deposit. They said no one was in the office to write a check. Had they told me the car was sold, it would have saved me 4 hours of travel on Saturday. I was not going to get my money that day anyway. The envoy is still for sale on their website for $4995.00.

Product_Or_Service: 2007 [redacted] envoy

Desired Settlement: I don't know what I am looking for. My attorney states that they should have found a comparable vehicle with comparable mileage for the same price.It was their mistake. I do want it all documented. I want to be sure that my non refundable deposit is returned to me,as I did not break the sales agreement. I realize that people make mistakes, but they lied about everything, would not return calls and were rude. Their business practices were unprofessional. Being reimbursed for my gas would help.

Business

Response:

Business Response /* (1000, 5, 2013/06/30) */

Check deposit was received on 6/17/13.It can take up to 2 weeks for another state's check to clear. We explained that to the customer. We told customer to get us proof that the check had cleared the bank. When we received that from the customer, we returned the deposit on 6/26/13.

Consumer Response /* (3000, 7, 2013/07/02) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Check deposit was recieved on Sunday, June 16. I was told by [redacted] on Saturday, June 22 that the check would go out in Monday, june 24 ths mail, I called to see if it had. Spoke with [redacted] who told me that [redacted] was supposed to have called me to tell me that it didnt go. She asked for a copy of the cancelled check which I sent to her right away. The check had cleared on Monday, June 17. We spoke with [redacted] every day for the past week with the exception of Friday, June 28. EAch day she said that the owner was at an auction, or owner was not in, or check had not been signed or it was made out and waiting on her desk.On friday June 28,we spoke with someone named [redacted] because [redacted] was not in when we called. He did not know the status of the check. Maybe [redacted] had the check ready to go on the 26th of June, but it did not get into the mail. As of yesterday, July 1,the deposit had not been returned.Spoke with [redacted] in the office at 4 o' clock on Monday, July 1. The check was still in the office.

Consumer Response /* (-5, 13, 2013/07/23) */

The deposit of one thousand dollars was returned to me. It was in the mail on Saturday, July 6, 2013.

Thank you

Review: I went to a this dealearship to look for a vehicle. The vehicle I wanted was already considered sold. But the salesman said if you really want it it I will take it from the other customer but I would have to leave a nice deposit to show that I am very interested. so I di I gave them $1700. Then he called me an said in order for him to get me finaced I had to say that I did not pay rent which I did, then I realized if I couldnt get approved with my bills my payment was probably will be to expensive for me to afford. So I did not wanna get in to a car payment I couldnt afford. So I tried to get my deposit back and they keep saying it was non refundable but they are willing to give me $700 of it back. So I dont understand if they are willing to give me 700 why I cant recieve all my money back. No where on the paper did it say it was non refundable at the time of me signing it. They hav become very rude and I cant get any answers from anyone now. not even the finace company infoDesired Settlement: I would just like my deposit back beause they got me approved by fraud and I dont wanna do buisness like this.

Business

Response:

The customer accusation of getting approval by fraud is an erroneous and libelous statement. The only person guilty of fraud here is the customer making false statements to get back a deposit that was clearly nonrefundable. The customer left out some important facts.

The vehicle that the customer decided on was being held for a customer that stopped returning our phone calls. Only after telling the customer that he was losing the vehicle did we sell the vehicle to the new customer.

The attached copy clearly shows the $1700 deposit was non refundable. It was initialed by the customer. The customer told us that they had delinquent taxes. We then offered to give the customer back $700 of the $1700 deposit to help pay for the taxes, and we would restructure the deal with less money down. The customer declined to use the $700 to pay for their back taxes.

There is no refund due to this customer. There is no reason to make false statements, and then accuse us of fraud. I demand that the Revdex.com remove these lies from this complaint.

I demand the “fraud” word be removed from this complaint.

Review: This company did not follow through on a contracted agreement to provide DMV and myself with a title for a vehicle that I purchased from them. Later found that the title has a lien which has hindered me from selling the vehicle, now that it is not drivable. When approached for the proper paperwork and copy of title, A Better Way management dragged their feet in providing the essential information needed. This has resulted in a delay of selling the vehicle, purchase of a new vehicle, and the expenses of $108.00 for storing the vehicle for 3 days when it could have been picked up the day after the accident.Desired Settlement: $101.00 refund for improperly filed registration and title fees$598.00 refund for improperly filed Dealer Conveyance paperwork charge$500.00 refund for coordination of transportation and issue resolution Grand total refund of $1,199.00

Business

Response:

We sell and register over 3000 vehicles each year. Each day we register and title 15-20 vehicles. We are a Connecticut DMV online site. This vehicle was purchased in 2010. Our dealership has never received any notice from DMV that there was a titling issue. Our dealership never receives any notice that a title has been issued by DMV, only when there is an exception. We have been told by the customer's friend that the customer has received notice from the DMV that there was a titling issue on the vehicle and ignored the notice. We have contacted DMV, and they say that the title is in "suspense", which is the term that DMV uses when there are registration or title issues. DMV has never notified us that there was an issue with the title, but has tried to contact the customer.

We have found out through DMV what info is needed to get the vehicle titled correctly, and we will be getting the vehicle titled when DMV processes the transaction. Many times customers do not cooperate with the DMV, to not have to pay personal property tax. We don't know if this is the case. If the customer doesn't tell us that they haven't received the title for 4 years, and ignores notice from DMV how can we be held responsible for anything?

We are actively helping the customer to get their title at this time.

Review: I [redacted] financed a vehicle five months ago through this dealershipTo my disadvantage I received a called earlier on today from [redacted] the "financing manager" with the bad news that I had to return the vehicle back to the dealershipI had financed a vehicle that had a salvaged title and I was never told! Due to this matter [redacted] the financing company didn't want to own the vehicle any longerI was told they will only refund me the down payment that was given towards the car and that I had to call to speak to the financing company for the rest of my monthly payments that I had already madeThis news was nerve racking and disturbingHere I am a hard working man thinking I owe something that was never mines to begin withAll along I thought I was dealing with professionals individuals, but instead I was dealing with crooks and liarsIt's sad how they can get away with all this nonsenseI have only one questionI have read all the customers complaints and like to know why after so many complaints are they still in bussiness? Customer satisfaction should be their number one and first priorityShould any further questions arise please feel free to contact me via email or cell phone.Thanks,[redacted]
Product_Or_Service: Honda
Account_Number: XXXXXXXXX
Desired Settlement: I will like to have a full refund!
Business
Response:
Business Response /* (1000, 5, 2013/03/26) */
We purchased the customer's vehicle at a nationwide auction that announces any title or vehicle problems at the time of saleThis vehicle was a green light sale, which means the vehicle had no title problemWhen we received the title it was a clean Massachusett's title, with no brand on itWe had no idea that there was any problem with the vehicleWe issued a Connecticut registration and applied for a Connecticut titleConnecticut has a record of the vehicle being a salvage vehicleWe ran a [redacted] which only showed a small accidentNowhere is any mention of a salvage titleIn fact, Massachusetts did a safety inspection on the vehicle, and it passed! We were contacted by the state of Connecticut and told that the vehicle was salvageWe showed Connecticut the ownership title, which wasn't branded and the [redacted] that actually stated a state inspection performed and passedThey have offered no assistance in this matter, and we have referred this to our attorney who is in contact with Ct DMV legal department
To the best of anyone thoughts, Massachusetts somehow washed the title, or Connecticut title department is in errorWhen it became obvious that Connecticut wasn't going to assist us in this titling issue, we notified the customer of the title problem, and offered to take the vehicle backThe customer has refused and has been very difficult to deal withUnless the vehicle is returned, at a point, Connecticut will cancel the registration and the customer will be driving an unregistered vehicle and have more problemsWe have offered to sell the customer a different vehicle, and he has refusedThe customers statement regarding our integrity in this transaction is absurdIf this vehicle is returned to us, it will be immediately returned to the auctionWe have sold over 10,vehicles in the last three years, with a customer satisfaction of 98.8%We are trying to fix a DMV problem, and have told the customer exactly what has transpiredWe have bought thousands of vehicles from this particular auction have never had a problem like this

Review: I had been searching for a larger vehicle to transport my 4 children and I back and forth to school and work; what they did to me was so unfair and I am seeking investigation of their business. What they did to me and others cannot be right. I went to this dealership in hopes to purchase a [redacted]; This is my complaint to them directly and I have yet to hear back from anyone at this shop:

Hello,

My name is [redacted], I have had dealings with your shop for the past week and to say the least, I am very unsatisfied with the way "business" has been conducted. The salesperson I worked with was [redacted], and the manager I spoke to was [redacted].

I found your contact information on the Revdex.coms website suggesting that customer service concerns should be sent in your direction so here goes:

On Thursday February 26th My family and I went to your shop inquiring about a [redacted];

The one we were hoping to get was not available and [redacted] had another one available for us to see. We test drove it and during the drive we heard all sorts of noises in which [redacted] said were due to the van needing an oil change and new tires. He also stated that those things would be taken care of before the van was sold. Overall we liked the van and given that it would have been mechanically ready within the next day or so, we left a deposit on it. What I was hoping to put towards the van before finance was $3000, in which [redacted] said I could leave as a deposit to ensure the van would not be sold to someone else. He quickly pulled out a pen and the paperwork.

At this point none of the repairs had been conducted, the vehicle was not ready to leave the lot, the battery was dead and none of the finance details had been giving to us, we asked many times and the answer we kept getting was "oh I don't know, finance will go over all of that with you in just a few minutes." We left with no answer.

I went back yesterday hoping to get the details needed to finalize the sale and after waiting 2 hours, they still had no answers from the bank and I ran late for work; what was "a couple of minutes" turned into hours causing me to land in my managers office at work in which I am now on probation at. I was already unsatisfied with the costumer service, I had time to think about everything and being that I am now at risk of losing my new job, we decided it wasn't the right time to finance this vehicle. I called [redacted] hoping to get my large deposit back and to my surprise he says it's nonrefundable, I went over the paperwork to see exactly what I had signed and he was right. my initials were there.

I am a mother of 4 including infant twins and finding the right vehicle is really important for my family. When I walked into your business I thought for sure Id be well taken care of and didn't ever think I'd be pressured into this type of situation. When I went into see [redacted], he tells me that legally because of what I had signed, I was not entitled to a refund. I explained my situation and he said he'd refund me $2000 but that $1000 had to stay at the dealership because of the repairs that were already made to this van.

We went back up to finance to see if any finance offer was affordable and none of the 2 offers were. This deal was not finalized!

The repairs to this vehicle before sale should not come out of my pocket, I never took this car off of the lot, This vehicle was never registered to me and it was not ready for sale at the time those papers were signed. The paperwork was not complete. I was misguided and taken advantage of by a pushy salesman. As a mother of 4, $1000 greatly affects my financial state and this is morally unfair. I have never in my life heard of a car dealership that would treat their costumers like this and I am asking for a full refund. [redacted] said the $1000 would stay at the shop and could be used for service repairs in the future but I am highly disgusted and don't ever see myself doing business with A Better Way Wholesale Autos again! I do not live locally and have already made multiple trips to your shop and I am very dissatisfieDesired Settlement: I am seeking a FULL refund!

I am sure anyone at that shop would be just as irate as I am if they were put in this situation but [redacted] says he could care less because he makes 70,000 a year off of what he does there. I would like for them to be investigated and based on their findings; if this is the usual way they conduct business they should be forced to shut down. If you read the other reviews on this site and [redacted] you will see this is not the first someone feels cheated by their services.

Business

Response:

Below is the response originally sent to [redacted] on March 5th. I have gone over your paperwork and spoken to the owner about

your situation. Due to the circumstances and how upset you are we are going to

refund the money in full. Seeing as this is voiding the contract I will need

you to sign a general release, which is attached.

Once I receive the signed release back I can get your refund out

to you. $1000.00 was put on credit card and $ 2000.00 was run as a debit card.

I will need the credit card information to refund the $1000.00 back on to it.

The $2000.00 I can issue you a check.

As with all things there are always two sides to every story. I

spoke with [redacted] he said there was nothing wrong with the vehicle and the tires

are good. As far as the wait for financing, due to a discrepancy in the credit

application that was submitted caused a little bit more work for the finance

department. And which is what I was saying in my prior email, the finance

department tries their best to get the customer the best possible deal they

can. From my understanding you requested an approximate $250.0 a month payment

and they were able to get you approved for $216.00 a month.

It is not our intention to make customers upset or feel unhappy

or pressured about their purchase. Thank you for reaching out to me and giving

me the opportunity to assist with your needs. [redacted] is coming in today March 11th for a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Was promised a new tail light on 1/17/2013 and never received.

I purchased a 2005 Jaguar X-Type on 1/20/2013. On 1/17/2013 I received an email from [redacted] stating the rear tail light is broken and uou would send me a new light when it came in because you wouldn't have it in time when I arrived on 1/20/2013. It is now 3/24/2013 and I have not received the light. Could you tell me why?? Could you also let me know if I will be receiving it??Desired Settlement: The new rear tail light which I was promised in the email on 1/17/2013.

Business

Response:

Business Response /* (1000, 5, 2013/04/02) */

Part was sent out last week. If not received by customer, we can check tracking with UPS.

Consumer Response /* (2110, 7, 2013/04/05) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

Buy the warranty or dont buy at all. 3 Days after buying a car from here I had to bring it back for services on the transmission. Their customer service was terrible. No car loaner or rental, they will take 3 days to diagnos issue, I was put on back burner. I still have to find rides to work now and the dealership is over an hour and a half away from where I live.

Review: I had seen a car Saturday, February 15th, that suited my tastes. I did not have a suitable amount to put down in order to finance. I put down a partial amount, $1000, and was set to return on Monday to go through financing and final sales. I verbally asked if this was completing the contract and final sale and was told that it was not. Monday morning I called to reach out to my salesman that I couldn't achieve a workable number for my insurance on the vehicle and had to cancel the sale for the time being. I was told that the finance department could help with insurance. After a long day of calling them and being put on hold and told that I would be called back, I was told it was too late and the money was nonrefundable. I made it clear I was a first time buyer and believe they are taking advantage of me in this situation. I would like a refund for the vehicle that I'm not purchasing so I'm taking my complaint here.Desired Settlement: The return of the deposit of one thousand US dollars ($1,000.00) requested by the sales person for the vehicle I am not purchasing at this time.

Business

Response:

The customer neglected to send a copy of the purchase order. I faxed the purchase order. The customer signed the agreement, and initialed at several spots. One of the spots clearly states that the deposit is nonrefundable. We held the vehicle for the customer. We repaired the vehicle for the customer. We didn't sell the vehicle to anyone else due to the non refundable deposit. We entered into a legal contract with this customer. We upheld our end of the contract, and the customer decided not to purchase the vehicle. We clearly explained his deposit wasn't refundable.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I went to A better way wholesale on 4/5/14 wanting to look at a [redacted], it ended up already being sold so the sales guy showed me a 2002 [redacted]. I asked if the car was more expensive to maintain since it was a foreign car, he said just a little. We said we wanted to do some research on the car and he said we just had to put a down payment on it so they could start the repair process from the problems their mechanics noticed but that we could do our research and decide if we wanted it so we put 2000 down on it. When we signed the purchase order it said deposit non refundable but he said that it wouldn't be a problem getting it back unless we had already picked up the car. We got home that night and did research and got an insurance quote for insurance and realized it was going to go up too much and it is a lot more expensive to maintain it than a regular american car brand. We called Sunday 4/6/14 but the shop was closed so we called first thing when they opened Monday 4/7/14 and talked to a manager. He said we are either out 2000 because they aren't giving it back or we have a car because we should have done our research before and then hung up on me.Desired Settlement: I would like the 2000 dollars refunded as we were told it would be if we decided to not buy the car.

Business

Response:

Attached shows customer clearly initialed "NO REFUND OF DEPOSIT". We held the vehicle for this customer. We were definitely open on Sunday, which doesn't matter, because we had already removed the vehicle from our inventory, which meant we were not showing, or selling the vehicle to anyone else.

There is no refund of deposit due.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I purchased a 2006 [redacted] from A Better Way Auto on 11/30/2013. This all began 19 days after purchasing the vehicle. I DO have the extended warranty, & after not giving up on calling, I got [redacted], the "Store Manager", to take the vehicle in today for inspection & repair. I have been back for numerous issues with this vehicle: The truck randomly dies & says "Check Charging System", then they replaced the battery but it still keeps dying, the tires I received on the vehicle barely passed inspection, all winter I slid around & had to weigh the back down to get traction, but they said "they passed inspection", or I could pay $200 for other used tires, the brakes make me sound like a bus coming to a stop, they are SO LOUD, & I have told them each time I've brought it to be serviced, & each time they say brakes are "fine", it seems they are only inspecting the pads and not the rotors & the whole brake system, which SHOULD be protocol, the alternator & all belts need to be inspected & possibly repaired, which is why the truck could be having charging issues. Finally, I decided to go get my first standard oil change. They made me aware that the air filter had never been changed in three years! Your "licensed techs" can't even check an air filter when making a LARGE SALE like this?! I kept it for security purposes, also, the air filter is covered in oil! All I asked of ABW was to sell me a reliable & SAFE vehicle and this is the service I receive? To make matters worse, at the end of the oil change, which they did inform me I NEED NEW tires, $800.00 for all 4, but they then brought my attention to the top of my motor, the most IMPORTANT part of any vehicle is THE MOTOR, and the whole intake manifold is COVERED in rust, which my mechanic said is from it sitting in salt water! And you know what response I got from [redacted]? "In my opinion, that is complete malarchy, it could've been sitting in salty air somewhere"! I have pictures, all paperwork and repairs, and will do all I can to get my truck fixed!Desired Settlement: I want my vehicle FULLY INSPECTED and repaired! I want this to be as simple and head ache free as possible for myself, so all I want is my truck fixed properly so I can actually enjoy the NEW car I bought over 3 months ago. If I pick this vehicle up from this repair, & I road test it & this continues to happen, I would like to take further actions against A Better Way in regards to this matter. I will be in contact with you, Revdex.com, to keep you up to date on this information and what happens next.

Business

Response:

I was submitting my response to the Revdex.com on Friday 3/28/14, and when I hit submit button, the Revdex.com site was down, and I couldn't get my response through., and it was lost.

I faxed the following on 3/28/14:

A copy of the vehicle title showing no flood, or brand, or total legend.

Copies of a current [redacted] showing no flood, or insurance claim.

A copy of a [redacted] retail bookout value report showing a retail value of $10000.

A copy of the [redacted] wholesale bookout value report showing a wholesale value of $7275.

A copy of the purchase order showing a purchase price of $5995, $4000 less that average retail, and over $1000 less than average wholesale!

The vehicle was inspected at the auction where it was purchased by an independent technician who passed the vehicle, and noted no salt or flood damage.

The vehicle was safety inspected by our own technician, and no salt or flood damage was seen.

A different technician of ours repaired what was necessary to sell the vehicle, and have it pass [redacted] state inspection and no flood or salt damage was noted.

A different [redacted] state certified technician passed the vehicle and found no salt or flood damage.

The vehicle has over 95k miles on it, and has been used in [redacted], where there is so much salt on the roads, it isn't unusual for there to be rust on the intake manifold of an 8 year old vehicle.

We offered to replace the tires, which passed 4 inspections with 4 used tires for $200, but the customer refused.

The vehicle's brakes have passed a safety inspection.

The vehicle was sold with a 30 day warranty as shown on the purchase order that was faxed on 3/28/14.

The vehicle is out of warranty.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am not questioning the face value of the vehicle nor am I questioning how much I paid for the vehicle itself. A Better Way states this vehicle is a $1,000.00 less than average wholesale value, but with the amount of repairs they have done on the vehicle since I purchased it make up for that $1,000.00 less than the average wholesale price. Their most recent response states: "The vehicle was safety inspected by our own technician and no salt or flood damage was seen", and "A different technician of ours repaired what was necessary to sell the vehicle, and have it pass [redacted] state inspection and no flood or salt damage was noted", and "A different [redacted] state certified technician passed the vehicle and found no salt or flood damage." Therefore, A Better Way is stating that they have had this vehicle fully inspected for mechanical and safety issues, but they let something so small as an air filter, that is covered in oil, that was 2 to 3 years old, be sold on a vehicle they are claiming is safe? Also, selling a vehicle that they claim has been inspected for flood damage, which would require the truck to be put on a lift, and full inspection of the under body of the vehicle and the motor, they would have seen the wheel bearings in the front that we're completely worn out and needed to be replaced as well as the intake manifold that is covered in rust that I have pictures of. If the brakes have passed a safety inspection, why do they have the squealing sound coming from them? You claim these are certified technicians who work on your vehicles but the brakes clearly we're not put on correctly, so this was done by one of your certified technicians? My mechanic says the first step should be to check the rotors, which will need to be re greased and resurfaced, since the life of the pads aren't even half way yet. “The vehicle has over 95k on it, and has been used in [redacted], where there is so much salt on the roads, it isn’t unusual for

there to be rust on the intake manifold of an 8 year old vehicle.” I agree but, this vehicle

has only been in [redacted] since it has had approximately 36,000 miles on it,

(see the [redacted], pertaining to ID [redacted]). Therefore, this damage to the

intake manifold happened in 60,000 miles of being in [redacted] weather with

salt on the roads and in a matter of 4 years, from 2009 to 2013. The whole top

to the intake manifold is not from the vehicle being 8 years old, it was

damaged in between the 35,000 mile and 95,000 mile mark on the vehicle. There is no way for salt to constantly get to that specific part of the motor (the top of the motor), unless salt water entered the vehicle at a higher than ground level. Also, yes,

their 30 day warranty is up on the vehicle I purchased, but I have the extended

warranty that I am currently paying for. I am supposed to pay, after 36 months,

over $14,000.00 on this vehicle plus full coverage. I want a reliable and stable vehicle,

especially if I am spending this amount of money on it over the next three

years. This vehicle has constantly needed to be in the shop for inspection and

work. I have had the vehicle for just about 4 months, and it has been in the

shop being serviced, to date today, 22 days. I am still waiting to hear from a manager as well, therefore, this complaint has not been resolved yet and is currently being worked on. Revdex.com, I will update you with any more information I receive.

Business

Response:

The customer has an extended warranty for 36 months. There has never been a question if the customer has an extended warranty. The warranty would never cover a wear item such as tires, or rust on a manifold. These items are the customer’s responsibility, and were safety inspected by 4 different techs.

Review: On September 12 we went to A Better Auto and put a $1,000 deposit on a truck that they have there that we liked. So after giving the deposit and filling out paper work for there bank and we told them we would be going to our bank also. So I went to our bank on Monday the 14th to fill out our paperwork and the lending officer inform us that this business had alot of complaints against them with the Revdex.com. After informing us of this we told her to go ahead and see if we can get the loan. So on Tuesday the 15th our lending officer called and told us that they could not put threw the auto loan because of some title discrepancies and past dealer customer complaints. So my husband called our sales rep about the situation and he said that there bank accepted us and that they could not give back the deposit. My husband told him we were not comfortable with this whole title situation and we would like our deposit back. He said no. So I spoke with my loan officer again and she suggested that I call them and ask them to put the title in there name now and then we would purchase the truck from them. I called and asked to talk to the manager and asked them if they would do this putting the title in there name first and they refused. So I told him that we did not feel comfortable buying this truck with the discrepancies of this title and we would like our deposit back, he said no. This title is a big red flag for us and we dont want to have to deal with it in the future.Desired Settlement: We just want our $1,000.00 back please can you help us. Thank you

Business

Response:

I have reviewed the complaint filed by [redacted] and [redacted]. I have also reviewed the sales and title documents. The [redacted]'s put down a $1000.00 non-refundable deposit on a 2013 [redacted] Sierra. At that time the [redacted] was removed from our inventory and made unavailable to other customers. There are no discrepancies on the title. The [redacted] of [redacted] was also contacted in regards to this complaint and they have also reviewed the sales and title documents. They confirmed that the [redacted]'s signed a non-refundable deposit purchase order and that there are no discrepancies in the title. The complaint has been closed by the [redacted] with no further action.