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A Better Way Wholesale Autos, Inc.

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Reviews A Better Way Wholesale Autos, Inc.

A Better Way Wholesale Autos, Inc. Reviews (318)

complaint #[redacted]
My apologies, I did not see that they will refund my money. I will accept that refund. But as of today's date I have not received it.

Salesperson is in the middle of a serious family issue, and has been in and out, and the refund slipped through the cracks. We have processed the credit today. It may take 2 days before the credit gets applied to the credit card account. We are sorry for the delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have reviewed the complaint filed by
[redacted]. I have also reviewed the sales transaction details. [redacted]
signed and finalized his purchase on August 12, 2015. Below is a time line of
his transaction:
8/12/15 (Wednesday) -Signed and
finalized his purchase
8/13/15 (Thursday) -...

Contract
overnighted to bank
8/14/15 (Friday) – Registration
paperwork overnighted to our outside agency for processing
8/17/15 (Monday) – Bank approved loan to
be funded
8/18/15 (Tuesday) – Funds received in
our bank account
8/14/15 (Friday) – Registration
paperwork overnighted to our outside agency for processing
8/20/15 (Thursday) – Registration
processed at [redacted]
 
We make it very clear to all of our out
of state customers that the registration and title process is executed as fast
as it possibly can. Due to the many uncontrollable circumstances we are unable
to guarantee and exact date for the registration to be mailed to a customer.
Typically an out of state customer would
receive a ** In-Transit plate that is valid for 30 days. This gives the dealer
and/or customer time to process the registration in another state.
Unfortunately the state of [redacted] does not honor In-Transit plates. For
this reason we offer our customers a few different choices for the
delivery/pick up of their vehicle.
Customer
takes delivery with an In Transit plate
Customer
signs purchase documentation and returns to pick up vehicle when the bank
funds the loan
Customer
signs purchase documentation and a sales representative will deliver the
vehicle when the bank funds the loan.
 
We do apologize for the inconvenience that
this has caused. This is the reason that we offer other options to prevent this
situation from happening.
 
The vin etch charge will be refunded
today and mailed out. As for the towing charge, I just need a copy of the paid
invoice from [redacted] for the $354.00 and will have that refunded once
received. Please send through Revdex.com website or directly to [redacted].

Complaint: [redacted]
I am rejecting this response because:We do not want to do business with your company ever. False advertisements and non refundable deposits? We did not get the car, Its still your asset to sell. Bottom line is this is your business modus operandi, You are quick to ask for money and never ever give it back. Blinding customers with low prices and closing cost to half that plus interests another half doubling the advertised price. And as far as looking for a better credit score, you pick the lower one for a higher interest rate. WE want a refund.
Sincerely,
[redacted]

Even though the vehicle was purchased AS-IS, we still offered to assist you. There is no information with the service department because you have declined to have us fix your vehicle. As stated in the documents that you have signed any work that would need to be preformed on the vehicle would need to be preformed by ABW. We do not cover other outside vendor work. If you would like us to assist you, please make an appointment with the service desk.

I was submitting my response to the Revdex.com on Friday 3/28/14, and when I hit submit button, the Revdex.com site was down, and I couldn't get my response through., and it was lost.
I faxed the following on 3/28/14:
A copy of the vehicle title showing no flood, or brand, or total...

legend.
Copies of a current [redacted] showing no flood, or insurance claim.
A copy of a [redacted] retail bookout value report showing a retail value of $10000.
A copy of the [redacted] wholesale bookout value report showing a wholesale value of $7275.
A copy of the purchase order showing a purchase price of $5995, $4000 less that average retail, and over $1000 less than average wholesale!
The vehicle was inspected at the auction where it was purchased by an independent technician who passed the vehicle, and noted no salt or flood damage.
The vehicle was safety inspected by our own technician, and no salt or flood damage was seen.
A different technician of ours repaired what was necessary to sell the vehicle, and have it pass [redacted] state inspection and no flood or salt damage was noted.
A different [redacted] state certified technician passed the vehicle and found no salt or flood damage.
The vehicle has over 95k miles on it, and has been used in [redacted], where there is so much salt on the roads, it isn't unusual for there to be rust on the intake manifold of an 8 year old vehicle.
We offered to replace the tires, which passed 4 inspections with 4 used tires for $200, but the customer refused.
The vehicle's brakes have passed a safety inspection.
The vehicle was sold with a 30 day warranty as shown on the purchase order that was faxed on 3/28/14.
The vehicle is out of warranty.

I have reviewed the complaint filed by Mr. [redacted]. After review of the file and speaking with Mr. [redacted]'s sales representative it is clear that documents needed to complete the transaction where missing. As a licensed dealer we have many rules and regulations when selling a vehicle to a private...

party whether an individual or business. Faxing paperwork over does not always mean that it comes out on the other end. After numerous phone conversations with Mr. [redacted], the salesperson made it clear that we did not receive them. Mr. [redacted] put a $1000.00 deposit on the vehicle on July 16th via credit card. The $1000.00 was refunded to him on July 22nd.

Most Recent MessageDate Sent: 3/28/2016 4:16:10 PMI have reviewed the complaint filed by [redacted]. I have also reviewed the sales transaction and video footage from the date of purchase, March 16, 2016.[redacted] came to our dealership on March 16, 2016 to complete his...

vehicle purchase. Each of our customers are brought into the finance department in the order they arrive and upon receipt of all necessary documents to complete the transaction.  [redacted] arrived at our dealership about 7:30pm. At this time Thery, our sales representative went to pick up [redacted]’s vehicle so they could finalize the sales transaction.Once Thery and [redacted] agreed that all terms and conditions of the vehicle where meet, Thery then entered [redacted]’s transaction into the finance department. [redacted] and Thery entered the finance department at 8:51pm. At this time there were still 4 other customers after him.Thery introduced [redacted] and his companion to our finance manager, Sharon. Sharon started to go over all the paperwork with [redacted] at which time he became very agitated. [redacted] became more and more agitated with each form that Sharon presented him for signature. [redacted] then began to ask for signatures and separate written statements outside of the transaction. ABW is not allowed to alter the terms of contracts/purchase orders/odometers/K208s enforced by different governing agencies of the State. At one point Sharon requested Thery come back to the finance department to explain to [redacted] that we could not comply with his requests. Thery explained to [redacted] that if he was not happy with the transaction we would be more than happy to refund his money. At this time it was [redacted] who became intimidating and hostile. [redacted] got out of his seat and started pointing and yelling at Thery.  At that point Thery stated the transaction was going to be cancelled since [redacted] was not going to be happy with any way we tried to complete the transaction. [redacted]’s companion that was with him tried to call him down at that time. [redacted] refused to cancel the transaction and insisted he wanted to finish the paperwork and take ownership of the vehicle. [redacted] refused to sit back down and continued signing his documents, while asking Sharon “What are you scared of”.At no time were [redacted] or his companion intimidated, coerced, threated, or forced by any means to purchase the vehicle or sign anything. We had offered a refund of deposit and to cancel the transaction multiple time.  There was never a time that any person blocked a door or exit or prevented [redacted] from leaving the dealership.Due to the horrible misrepresentation given by [redacted] of the transaction that we again request that the entire transaction be cancelled and [redacted] return the vehicle for a full refund of all monies paid by him to A Better Way Wholesale. Video footage for this transaction will be kept on file.Please have [redacted] contact Jennifer in the office if he wishes to return the vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have reviewed the complaint filed by
[redacted]. I have also reviewed the sales transaction and video footage
from the date of purchase, March 16, 2016.
[redacted] came to our dealership on
March 16, 2016 to complete his vehicle purchase. Each of our customers are
brought into the...

finance department in the order they arrive and upon receipt
of all necessary documents to complete the transaction.  [redacted] arrived at our dealership about
7:30pm. At this time [redacted], our sales representative went to pick up [redacted] vehicle so they could finalize the sales transaction.
Once [redacted] and [redacted] agreed that
all terms and conditions of the vehicle where meet, [redacted] then entered [redacted]’s
transaction into the finance department. [redacted] and [redacted] entered the
finance department at 8:51pm. At this time there were still 4 other customers
after him.
[redacted] introduced [redacted] and his
companion to our finance manager, Sharon. Sharon started to go over all the
paperwork with [redacted] at which time he became very agitated. [redacted] became more and more agitated with each form that Sharon presented
him for signature. [redacted] then began to ask for signatures and separate
written statements outside of the transaction. ABW is not allowed to alter the
terms of contracts/purchase orders/odometers/K208s enforced by different
governing agencies of the State. At one point Sharon requested [redacted] come back
to the finance department to explain to [redacted] that we could not comply
with his requests.
[redacted] explained to [redacted] that if he
was not happy with the transaction we would be more than happy to refund his
money. At this time it was [redacted] who became intimidating and hostile. [redacted] got out of his seat and started pointing and yelling at [redacted]. At that point [redacted] stated the transaction was
going to be cancelled since [redacted] was not going to be happy with any
way we tried to complete the transaction.
[redacted]’s companion that was with
him tried to call him down at that time. [redacted] refused to cancel the
transaction and insisted he wanted to finish the paperwork and take ownership
of the vehicle. [redacted] refused to sit back down and continued signing
his documents, while asking Sharon “What are you scared of”.
At no time were [redacted] or his
companion intimidated, coerced, threated, or forced by any means to purchase
the vehicle or sign anything. We had offered a refund of deposit and to cancel
the transaction multiple time. There was
never a time that any person blocked a door or exit or prevented [redacted]
from leaving the dealership.
Due to the horrible misrepresentation
given by [redacted] of the transaction that we again request that the entire
transaction be cancelled and [redacted] return the vehicle for a full refund
of all monies paid by him to A Better Way Wholesale.
Video footage for this transaction will
be kept on file.
Please have [redacted] contact
Jennifer in the office if he wishes to return the vehicle.

I have reviewed the complaint filed by Mr. [redacted]. I also spoke with Eric the salesperson in regards to the situation. Eric agreed that the fender liner should have been there. A Better Way will offer to pay the $100.00 that you have invested or will order and ship a replacement fender liner....

 Please contact [redacted] in the office to arrange. Please accept our apologies for the inconvenience this may have caused.

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Subject: [redacted]/ Better Way Wholesale and   Good Morning,   I wanted to follow up regarding the email I sent filing a complaint on Better Way Wholesale. I did receive your message I wanted to say thank you very much. They did refund the deposit yesterday. I appreciate your help so much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have reviewed the complaint and the sales documents filed by [redacted] The vehicle  that [redacted] was trying to purchase was a [redacted] with a selling price of   $ 26,885.00.     After taken into consideration the selling price of the vehicle, taxes,...

registration, interest,  dealer conveyance fee, warranty and or gap, etc. the payment of the car requested would  be in the $700.00-$800.00 range, based on [redacted] credit.   The employees that helped [redacted] out also worked hard in order to get [redacted] the  vehicle he requested and to get him approved for financing. During this time the vehicle was  not available for other customers to purchase.   If [redacted] would like, ABW would be more than willing to apply the $1000.00 to a different vehicle in our inventory that would fit his budget better

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although I will no longer be sending my friends and family there, since I NOW KNOW this is how they do business, with a  bait-and-switch attitude.
Sincerely,
[redacted]

I have reviewed the complaint filed by [redacted] I have also reviewed out customer database and have been unable to produce a vehicle that [redacted] purchased or was a co-signer for. During a phone conversation ABW requested that [redacted] give us the name of the person calling him so...

that we could see how we are connected. [redacted] was unable to produce any information for us to assist him further. I believe that [redacted] is receiving a sales call from [redacted] which is usually given away for 60 days free with the purchase of a new car.

wow it take this long for u guys to accept that you're wrong for doing this to people yeah I will accept full refund back to the bank and I didn't receivedo no oil change I just bought  the car not even month thanks you Revdex.com  for handling the case for me we could have settled without Revdex.com involved in 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have reviewed the complaint and sales transaction in regards to [redacted] complaint. [redacted] inquired about a [redacted] that was under deposit by another customer. That customer left their no refundable deposit on April 9,2017. The customer took delivery of the [redacted] on April 22,...

which is when they were able to provide the documentation needed for their transaction. The vehicle comes off of the website once the customer takes delivery. If delivery happens over the weekend, the vehicle usually comes off the next business day.

I have reviewed the complaint filed by [redacted]. I have also reviewed the sales and service records for the vehicle purchased. [redacted] purchased an AS-IS [redacted] on November 28, 2015. On December 18th 2015 [redacted] brought his [redacted] into the service department for concerns that he had with...

the vehicle. The concerns were that the check engine light had come on, a headlight bulb went out, and he was concerned about the tire pressure. All of those concerns were addressed and repaired as an offer of good-will on an AS-IS vehicle. On April 7th, 2016 [redacted] brought his vehicle into the service department again with new concerns. At this time [redacted] was concerned about a clunking noise from the front of the vehicle, he needed to refill the coolant several times and add oil, and a parking light was out. Our technician determined that the Anti-Rattle clips and control arms were worn. As a gesture of good will, ABW replaced the Anti-Rattle clips. [redacted] declined the control arm repair. In order to determine where the leaks were coming from, the engine would need to be torn down. [redacted] declined the teardown. [redacted] was made aware of the repairs needed and declined them on April 7th. The vehicle has been available for pickup since then. The last communication with [redacted] was April 25th @ 9:28 am when he indicated "we didn't know who we are dealing with and that he was going to contact his lawyer". From the beginning we have helped [redacted] with concerns he had with his AS-IS vehicle purchase. After 4 months of no concerns we still helped [redacted] with some of what he requested but we can't possibly do it all. If [redacted] is not happy with the service contract he can cancel it and a pro-rated refund will be applied to his auto loan.

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Description: Auto Dealers - Used Cars, Auto Repair & Service, Consumer Finance & Loan Companies

Address: 423 Rubber Ave, Naugatuck, Connecticut, United States, 06770-3935

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