A Better Way Wholesale Autos, Inc.

bought 2014[redacted] sales man didnt show me how to work one thing on it.other than that, pretty satisfied. people that dont ask questions its on them.had to bring paperwork back twice. to have things taken off I wasnt going to pay for .no problem changed it with no problem.this place is very fast cars moving and selling every min. something has to work .people buy alot of cars from them. [redacted]

Complaint: [redacted]          I do not agree with the response from A Better Way Wholesale.  For one thing the $1000.00 deposit should be returned because we told them in less than 3 days that we did not want the truck and do not like the process of the way they do business.It  is wrong especially when you don't purchase anything you should get your money back. and you the money should not be held in escrow for another [redacted] and when the customer does not want to come back.   If they were a reputable business who cared about people they would return deposits back to the customers.  Also when I spoke to the man from the [redacted], the only thing he said to me was that the owner and previous owner was a dealership in Canada.  But he didn't know how it ended up in Ohio and we would have to do some investigating ourselves to find out.  The [redacted] never said to me that there were no discrepancies in the title.  When our bank tried to call the people on the back of the title they could not be reached or found.                                                                                                                                                                                                                                                                                                                                   
                                                                                                                                                   Sincerely [redacted] and [redacted]

Complaint: [redacted]
 This matter has been settled amicably between myself( [redacted]) and the dealership and l did receive my $1,000 refund and also the outstanding loan has been paid off to the finance company. l appreciate the intervention and prompt response of the Revdex.com in this matter. Thank you to the employees of the well respected Revdex.com and thank you [redacted] at A Betterway Wholesales Autos.
Sincerely,
[redacted]

I have reviewed the sales file for the complaint filed by [redacted]. [redacted] put a $1,000.00 non-refundable deposit on a 2014 [redacted] on September 22, 2017. [redacted] had a valid ** drivers license, but his temporary visitor status was expired. [redacted] had 2 options in order to purchase...

the vehicle: 1 . pay for the vehicle in cash and have the vehicle transported home (we are not able to issue a CT in-transit plate due to expired status).  2. Finance the vehicle at which time ABW would be responsible for registering the vehicle and perfecting the bank lien. ** DMV will not issue a registration if the temporary vistitor status is expired. After waiting 22 days for [redacted] to update his visitor status, he called and canceled the sales transaction. The deposit will remain on account for future use towards another vehicle, service or parts.

Complaint: [redacted]
          I do not agree with the response from A Better Way Wholesale.  For one thing the $1000.00 deposit should be returned because we told them in less than 3 days that we did not want the truck and do not like the process of the way they do business.It  is wrong especially when you don't purchase anything you should get your money back. and you the money should not be held in escrow for another [redacted] and when the customer does not want to come back.   If they were a reputable business who cared about people they would return deposits back to the customers.  Also when I spoke to the man from the [redacted], the only thing he said to me was that the owner and previous owner was a dealership in Canada.  But he didn't know how it ended up in Ohio and we would have to do some investigating ourselves to find out.  The [redacted] never said to me that there were no discrepancies in the title.  When our bank tried to call the people on the back of the title they could not be reached or found.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sincerely [redacted] and [redacted]

Revdex.com:The money was refunded back to my card AFTER I filed a complaint with the Revdex.com. The salesman never offered to refund my money and I did not change my mind on the car. I left the thousand dollar deposit and the salesman wanted me to sign a form stating the deposit was non refundable. At which time the car salesman showed me a [redacted] that showed the car was never in an accident (form was completely altered). I told him I wanted the car which is why I left the deposit and said I am not signing anything which states my deposit is non refundable. Which I've never had to do with the 20 other cars I've bought over the years. When I went to finance the car through my bank they ran the [redacted] and it came back with a major accident reported and stated they would not finance it with a title of that state. I informed Paul of this and he stated the deposit is non refundable and offered other cars. He never offered to refund the deposit. This dealer is shady to say the least. If they offered to refund the deposit I left in October why did it take them till December 4th AFTER I filed the complaint to the Revdex.com to actually refund it? Why would I become hostile if they actually offered to refund it?  Clearly they are looking to cover there own with this complete BS response they offered. Dealer should be put out of business. Obviously the owners are profiting by taking advantage of people that aren't wise to their scams. (look at their [redacted] and [redacted] review page. It's full of negative reviews and hundreds of bought and paid for positive reviews from companies that create pages to leave positive reviews for these types of businesses. Every positive review member has left dozens of positive reviews for other dealers). Action needs to be taken against these people to stop them from scamming the general pubic. HORRIBLE
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This reply still doesn't make sense. If I buy a car it doesn't matter if the vehicle  was a made long ago, I SHOULD NOT be having so many mechanical  problem with the three months of owning the car, and I will repeat, the engine compartment was in shambles including having the wrong battery for this car, and the fuel line was checked also within that period and the mechanic said someone had used low grade gas in the [redacted] and I know 100% it wasn't me. This car was a lemon. And I need some kind of acknowledgement and a way to solve this. Or I'll take this further.
Sincerely,
[redacted]

Credit will be processed tomorrow. It may take until Monday before it is credited to card.

WORST DEALERSHIP EVER. I bought my recent vehicle at A Better Way Wholesale Autos about a year ago. I walked in and the place was a mad house. The staff members are not nice and were not very attentive. When I decided to buy the car, everything was rushed. Then I felt mislead while signing the paperwork and ended up with a service contract for $2500 that I did not want. A few months passed and while shuffling through paperwork I found the contract, and when I initially bought my car I thought it was GAP insurance. So I contacted the contract service to get my money back and they issued a check to the dealership who would then have to issue a check to my loan company. (Note: The service company told me the check was being sent directly to the loan company so I had to resolve this issue first trying to find where the check went) The dealership had the check for FIVE MONTHS and did not send it to the loan company because they said I was missing a document. They did not call me to tell me they had my check and I needed to fill out more paperwork on top of what I was told I needed.
I should have known this would have been trouble. While I was signing the paperwork they mentioned the car had been in an accident previously; valuable information they did not provide while I was looking and test driving.

While we understand your frustration and concerns with the vehicle, we have addressed the items that [redacted] asked us to. If you or [redacted] had issues with the items repaired then the vehicle would need to be brought back to us. This was clear with [redacted] and the service department when she picked up the vehicle. As for the battery it was a good will gesture. The battery was in good and operating condition when it left here. So between the point of delivery and the time that [redacted] had the vehicle many things could have happened such as the door be left open or the lights left on. We did not hear about any issues with the vehicle until a little over a month later. We made every attempt to help [redacted] out with the repairs on the vehicle. It would be unreasonable to expect us to make all of the repairs on a good will basis for an as-is vehicle. Instead we replaced the battery for free and gave a discounted quote for the work that your [redacted] dealership originally quoted $2500.00 for. Which they included items such as replacing an after-market radio and oil change that are clearly not safety related. I am not sure what $550.00 fee you are referring to “to get it to a safe driving condition”. There is no fee charged to the customer for repairs done on the vehicle to make it safe. Each dealership in Connecticut is held to very high and strict standards for selling cars. There are many verification processes in place to ensure that we live up to their expectations, which is another reason why the DMV closed the case with no further action to be taken. They also referred to the AS-IS condition that follows the CT Used Car Warranty that the DMV has implemented.

Complaint: [redacted]
I am rejecting this response because:All mentioned above is true with the exception of the fact that the business knew about the expired drivers license status before they took a deposit. I’ve had a conversation with Henry (sales rep.) and sent him over all the documents including driver’s license and a credit card. But nobody said anything.Please see images attached:  Thank you
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have proof of my multiple calls to ABW I will happily forward by mail. 
Sincerely,
[redacted]

I have reviewed the complaint by [redacted]. I have also reviewed the service history of the vehicle and spoken to the service department. The service department is currently working with [redacted] in regards to the repairs needed. Mr. [redacted] is unable to leave his vehicle for diagnosis...

which makes it almost impossible to diagnose correctly. Each time that Mr. [redacted] has brought the vehicle in we have tried to explain this and also still tried to help him. During the past visits, repairs were made that required the vehicle be driven for some time. Mr. [redacted] requested that he drive the vehicle himself.  This is one of the reasons for the repeated trips and time.

We
are willing to reimburse $350.00 for the heater core as initially claimed. The
vehicle was purchased AS-IS on January 25, 2016 and the first time that we have
heard from [redacted] is when she filed her complaint on March 14, 2016. Unfortunately
we are unable to reimburse the additional items that [redacted] is requesting.

I have reviewed the complaint and spoken with our service department. There are no records of [redacted] calling or coming to the dealership with concerns with her vehicle. [redacted] took delivery on January 13, 2018 there were no Airbag or other such lights on at that time. There were also no Airbag...

lights on during the original safety inspection.

I have attached copies of two documents that you have signed, one is the invoice the other is the buyers guide. Both forms clearly state the the vehicle was given a 30 day / 1500 mile dealer warranty. This was done as a good will gesture due to the age of the vehicle. As stated before you never brought the vehicle in during the warranty period or any time with in the 5 months since you purchased the vehicle. If you had brought the vehicle in during the warranty period our mechanics would have been able to determine if there were any issues that needed to be addressed. Unfortunately you did not bring the vehicle in. As an offer of good faith we will reimburse you for a new battery at our internal rate. If this is something you would like for us to do please contact Jennifer in the office.

During the 30 day/ 1500 mile dealer warranty every concern that you brought to our attention was addressed. We have held up our obligation to you from the first time that you came into the dealership. All information about the warranty is gone over with the customer to make it as clear as possible. As we go over the warranty information the customer either signs or initials the area to acknowledge they agree and understand the warranty.  Your concern of an oil smell was addressed on November 1st-11th 2014 in which we replaced the valve cover gaskets as per your request which another dealership advised you of. There was no mention of an oil smell on your next visit which was November 15th 2014. The next time we heard from you was on December 5 2014 and which point you where out of warranty and you had indicated that you smelt fumes through the air vents when vehicle is idling. At that time the technician was unable to duplicate your concern. December 12th - 22nd 2014 you brought the car back to us for a fume smell again and to re secure the lower skid plate. Again the technician was unable to smell the fumes in which you mentioned and we secured the skid plate per your request, and while not covered by the warranty. The next time we heard from you was on February 20th 2015 for a new concern which was an oil leak at this point you were well out of the warranty period. At that point we still offered to help you by offering our internal rate on parts and labor at which you declined the repairs. Furthermore, this complaint was also submitted to the [redacted] and they stated "the department contemplates no further action in this regard and considers the case to be closed.

Complaint: [redacted]
I am rejecting this response because: The response of ABW is likely to be contrary to the truth. I was solely asking Sharon to support her affidavit with evidentiary support because she was coercing me to sign a document, in which check marks were added, affirming that the car was mechanically functional without any affidavit of support. Since the affirmation was latent and the truth was concealed, I asked for the mechanic slip that supports such affirmance. Sharon refused to do so because she knows the car was mechanically defective. I asked her why she was scared of giving me a simple memo, stating that the mechanic slip is not available and it will be mailed to me. I, under any circumstances, would never be intimidating and I will never be.  I'll be more than happy to return the car if ABW is willing to refund me all fees associated with transaction including, but not limited to Massachusetts tax, registration, transfer fees, wiper, and [redacted] service fees. If not, I'm bargaining for the $198 optional fee that I was coerced to pay. It is clearly optional in the P&s. You forced me to pay for it. I need it back please. 
In addition, I did tell Sharon that I wanted the car on 3/16, but that doesn't not mean that she had to sell me a mechanically defective car that is supported by dishonest affidavit. Under UCC, in sales of goods, a partial deposit (part performance ) in sales transaction amounts to an enforceable contract to which seller and buyer are bound; therefore, a court will obligate a seller to make the goods conform to the requirements of law to the buyer and "specific performance" will be ordered by the court to force both parties to complete the transaction, unless both parties agree to annul the transaction. It's a bilateral contract, therefore the meeting of the minds is required. The law forbids unjust enrichment of a party when forcing the other party to accept something deemed optional. Here I was forced to pay  $198, which is optional. It is not in accordance with the law, thus I'm requesting the refund of the $198. That's all I'm asking,  either my $198 or I can annul the transaction subject to the condition precedent. 
Sincerely,
[redacted]

From: [redacted] Sent: Monday, February 26, 2018 3:12 PM To: [redacted] Subject: Complaint ID #[redacted]   I am writing this email in regards to updating complaint ID #[redacted]. I picked my vehicle up 1/30/18 at 6:50pm and after signing paper work...

stating all of the services that have been completed I went out to my vehicle to check that the new tires were placed in my back seat of the vehicle and that the old tires were removed from rear seat of vehicle (Incorrect tires were dismounted by the service shop that I work for to have correct size snow tires put on to wheels on vehicle and so there was no need for A Better Way wholesale to mount or dismount tires from rims on vehicle) and I found that the old tires were not removed from the vehicle and new tires were not placed in to vehicle even though the reciept stated that they did place them in in vehicle and reciept also stated that the brand was [redacted] but did not state which submodel of the tire brand it was. Once I saw that that service was skipped I went back in and spoke to general manager TJ and he said to give him a minute while he looked in to the issue and I said while he does that I will go start my car to start warming it up. Once vehicle was started the main issue that I brought vehicle in for which was for clutch & throwout/pilot bearing to be replaced was much louder than when I originally brought the vehicle in for the warranty service and I also noticed that the odometer was 89.8 miles more than when I dropped it off and that the vehicle was also a half tank of gas lower than when I brought it in (was at 3/4 full and upon picking vehicle up was 1/4 full with and MPG average of 20.1 MPG but was at 31.9 when I dropped it off). I once again went back in to inform the general manager of the issue regarding the clutch noise , did not mention gas used or distance traveled, and he asked to go outside and listen to the noise which he then did and agreed that there seemed to be a clutch noise present. We both went inside and spoke with a technician that was left working there since he was helping looking into the issue of finding where the tires owed to me were and he offered to test drive the vehicle to the other local shop a few streets over to listen to the noise and at the same time check to see if the new tires were over there. Once technician returned from test drive and checking for tires at other location he stated that it was the throwout bearing causing noise and also that the tires were not over there and he believes that they he was told to instal those tires on to another vehicle earlier in the day on to a [redacted]. The general manager offered to mail me the tires that were owed to me and I said that there is no reason to mail them and that I will come back once he calls me to notify me that they have arrived, I left the old tires that were suppose to be taken back which were [redacted] since I did not want to keep hauling them back and forth in my vehicle which the technician helped me unload two tires and I followed him with the other two old tires which we set inside front of shop garage door. I said I would have my lead technician at work look at my vehicle tomorrow 1/31/18 to check for cause of clutch noise that became worse after service was done and I would call with and update on what he said. Once going to drive vehicle home I noticed that the noise became even louder while driving and that the tone of the noise would change through all gears and I also noticed that the new key fob was missing the metal key which is to be used when key fob battery dies so you can still operate the vehicle (metal key was certainly in new fob since service advisor on monday 1/29/18 stated that the dealer ship was cutting key but would not be able to reprogram key until tuesday 1/30/18). Once I had my technicain inspect noise issue he said that he believes it is a input shaft bearing which is internal of transmission and to inspect any further that he would have to remove transmission and disassemble. I did not have him remove or inspect any further and that I was going to get a third opinion just to be safe before performing a large service like that. I called and updated TJ 1/31/18 around 5:30pm of what my technicians diagnosis of issue was and he said that I should bring vehicle back a better way and I responded with that I would like to get another opinion of the issue and that I was going to bring it to either a transmission shop of [redacted] dealership. I ended up bringing vehicle to [redacted] dealership ([redacted]) on 2/6/18 (R/O # [redacted]) and paying their diagnostic fee of $150.00 and the result of that was that they would need to remove transmission and inspect or damages from clutch replacement service from previous repair shop (which was a better way wholesale) and that if there is no damages and that it was a transmission input shaft main bearing noise which is was it is believed to be coming from that the repair be covered under the [redacted] powertrain warranty which covers 5yr/60,000 miles but if there is damages found then I would be charged for services since it is not a manufacturing issue and is due to inproper installation. I took the car for a couple of days to think about whether or not to chance putting any further trust in to a better way wholesale doing any thing further with my vehicle since I have been lied to on multiple occasions and I do not have any more trust in any service that they do, I did call and updated TJ on 2/6/18 with what the [redacted] dealership said from the diagnosis and TJ said that he would not reimburse me for any charges , which made me quite uncomfortable since I felt that he had no confidence in his technicains abiltiy since the repair would be normally free of charge unless the technician damaged something or incorrect reinstalled parts and also I asked regarding the tires to see if the new tires owed to me have arrived or not and he stated that they have no arrived yet but he would call me once they did and he also does not have any updates on the missing key portion. I ended up having [redacted] further look in to issue to see if there is a warrranty issue or if they damaged something during service which vehicle was brought in 2/13/18 (R/O # [redacted]). They called me with an update and informed me that the issue would not be covered under warranty since the transmission when the clutch was replaced was reinstalled incorrectly, I was told that the transmission was not original to the vehicle and that the build date of original placed in vehicle was from 9/12/13 and that current transmission was 11/7/13, missing bolts from bellhousing, most bolts that were reinstalled were generic bolts that were not correct for vehicle, transmission dowel guides between bellhousing and engine were not reinstalled and were causing transmission to be misalinged and were causing new clutch and transmision to become damaged since it was moving around not properly secured to engine, also were there was holes of engine block were dowel guides would go through there was thread marks inmprinted in to from previous technicain trying to force bolts inside and not correct dowels, new clutch installed was cracked in two areas and bellhousing of transmission was damaged from misaligned parts. Due to amount of damages from A Better Way Wholesale improperly replacing clutch and pilot bearing the transmission assembly and clutch would have to be replaced and that the service would cost $4151.22.  Earlier today I went to A Better Way Wholesale and spoke to TJ for a final time regarding  the transmission issue that his technician did not do his job correctly which resulted in me having to purchase a new transmission and clutch , upon talking with him I brought printed out copies of reciepts of dealership diagnostic , repair , and also original rental vehicle charges from when a vehicle was needed while they were incorrectly repairing my vehicle. I also asked about my tires that are still owed to me and the metal key that went missing from new fob. TJ hardly even looked at the paperwork provided which included detailed reciepts from expenses incured, a few pictures that were provided from [redacted] dealer ship showing damages, an [redacted] as built data sheet showing vehicle's build date to reference off of transmission build build date sticker that was on damaged transmission and his only response is that he will not imburse any of the costs and I responded with if I have to bring this matter to court I will, but was trying to make the situation easier for everyone and he said then that is fine so be it and I then left since he does not seem to have any care regarding the issues.     Cost of [redacted] rental vehicles during A Better Way Service - $191.76   [redacted] Dealership diagnostic - $150.00   [redacted] Transmission replacement - $4151.22   Cost of four all season tires (least expensive [redacted]) I could find since unsure of submodel that I was suppose to be given) - $263.88    Which comes to a total of $4756.86 and is not including the amount of time or amount of gas spent on trips going from home to there which is about an hour to hour and a half on a one way trip.

[redacted] and I are just the consumers here.  We were looking to your repair shop to “repair” any and all of the necessary issues the car had.  The request was not to follow exactly what the [redacted] Dealership in Fairfield had quoted us.  She explained she was having issues w/the speed and the car automatically shutting down.  Regardless of the $2500 quote that was provided by [redacted], you should have done your own analysis and fixed what was needed. To be clear, YOU DID NOT FIX THE BATTERY FOR FREE, you charged us a fee of $175. The day after your repair shop stated they “fixed” the problem (charging us $850.67) she was still experiencing the same issue, the car automatically reducing speed to the point she was left in tears.  How could she possibly trust that you will repair an issue when you yourselves sold her an unsafe car and after saying you fixed the problem, the issue was still there.  No one in their right might would go back to pay more $$$ or trust that the problem will be fixed at your shop. Therefore, she was forced to take the car to the [redacted] dealership in Greenwich where they charged her ~$550 to actually fix the problem.  They fixed the problem you claim to, and have billed us, for fixing.  The work you performed did not address the speed reduction problem whatsoever. Yet you are still keeping our $850.67.     The [redacted] dealership stated THIS CAR WAS ABSOLUTELY NOT ROAD READY AND SHOULD NEVER HAD BEEN SOLD IN THE CONDITION WHICH YOU SOLD IT.    The DMV complaint was closed out because this is out of their “jurisdiction” but we can pursue them again to help collect damages, assuming we receive a favorable judgment.