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A Better Way Wholesale Autos, Inc.

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Reviews A Better Way Wholesale Autos, Inc.

A Better Way Wholesale Autos, Inc. Reviews (318)

Review: I purchased a 2005 [redacted] Tacoma from [redacted] at A Better way Auto On December 31,2013 On January 10, 2014 the front differential was leaking gear oil from the axle shaft and making a groaning sound. The leak was so bad I couldn't move the vehicle from my garage it wouldn't hold fluid.They refused to send me a flatbed truck to pick the truck up for repair it is under warranty. I live 70 miles a way and a tow is costly. I paid $13,000 for a vehicle that I had only 10 days and now it's dead in my garage with a bad axle, seals and bearings. I believe they put an additive in the gear oil and cleaned it to cover up the problem. They sell junkDesired Settlement: I would like them to refund my money and take the truck back, after reading several other complaints on this company I'm sure there are more issues they covered up.

Consumer

Response:

From: [redacted]

Sent: Thursday, January 23, 2014 7:19 AM

To: [redacted]

Subject: [redacted] Vehicle compllaint # [redacted]

To [redacted] with Regards to complaint # [redacted]..

Tuesday I had the complaint Vehicle Picked up by flatbed truck and delivered to my local [redacted] dealership for repair.

Problem was so bad that the entire front differential and axles need replacement. At this time I have owned this vehicle only 20 days. Problem occurred just 12 days after it rolled off the car lot. I contacted A Better Way Wholesale Auto of the problem immediately but they refused to send a tow truck because of my distance they recommended that I drive the vehicle the 70 miles. It was not drivable.

At this time my repair costs are very costly and I await the delivery of a front differential. My contract clearly stated a 30 day warranty that includes 100% coverage for such repairs. I want 100% reimbursement for the work being completed at the certified [redacted] dealership because of the specialty and extent of repairs.

Thank You

Business

Response:

We have delivered over 15,000 vehicles in the past 5 years. We have over a 99% CSI rate. We have every vehicle inspected by 4 independent technicians. Our repeat and referral business is the core of our business. We sell one third of our vehicles to customers in other states because of our low prices. Because of the distances people travel to purchase our vehicles, we do not tow vehicles back to the dealership. Most of the time it isn't necessary. Several check engine lights have come on due to a gas cap that wasn't tightened. Tire pressure monitor lights come on sometimes when the temperature drops. Many times all that is needed is a tech to quickly remedy the problem, versus having the vehicle towed back to the dealership, and then have the customer have to get back to pick it up.

Last Friday the customer agreed to get the vehicle to a certified shop, and contact us when he found out what the problem was. We agreed to send the parts needed to the shop, and try to work with the customer regarding the labor. On Saturday, the customer contacted us and changed his mind. The problem sounds like a seal is leaking, which is a common problem on an older vehicle. The vehicle is a 2005.

We have tried to work with the customer, but he has decided to open a complaint instead of doing what we both agreed to do.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The dealer response is not entirely truthful. I had called to tell them the truck was not drivable that it appeared to be seal. They refused to tow and offered to pay for repairs. Never did I hear they would send parts. Turns out it was an axle bearing that also damaged the entire differential. The repairs are extensive and very costly. Truck still at dealer and it is not a common problem.

From: [redacted]

Sent: Tuesday, January 28, 2014 10:59 PM

To: [redacted]

Subject: Complaint #[redacted] (2)

Hello [redacted] in response to A Better Way wholesale Auto Recent Rebuttal.

Let me be clear with facts. I owned this vehicle a short time under 15 days half the time covered by 30 day warranty before the problem occurred.

The problem which I believed was just a leaking seal was bad enough that I requested a flatbed tow truck A Better way auto and it was denied. [redacted] the business manager didn't believe that a seal could be that bad and asked that I drive it the 70 miles to their shop. I thought it wasn't a good idea and I made no attempt. [redacted] the business manager did offer to pay for the part before any mechanic checked it out, but made no mention of labor costs. I made the complaint because the truck was not picked up to be repaired and in my opinion was not operational. When [redacted] did not agree to honor the warranty by covering the repair costs with labor I decided it was time for a complaint. I have a truck that was recently purchased that needs major repair and is very costly.

I paid in full the asking price of a vehicle that is not operational. I had a flatbed service pick it up at the earliest convenience which was Monday 1/20/14 truck was delivered to my nearest [redacted] certified dealer for repair. On Tuesday I was notified that the axle seal wasn't the only problem for the leak that there was also axle bearing failure and was uncommon. There was no telling how long ago it occurred which led to seal failure. The dealer gave me a choice of new or used differential to replace the existing one which was not repairable. I chose the used differential to keep costs down. I also purchased my own after market refurbished axles to keep costs down and replace the damaged factory axles that were on truck. These are big bulky heavy parts that were not going to be mailed to me from A Better way Auto.

If what they said is true in the rebuttal that they are going to cover my parts and labor than I do not have much of a complaint. To keep them honest I would like their offer in writing that they are going to reimburse me for parts and labor on the day I deliver them the repair receipts.

What's fair is fair the truck is covered under 30 day Warranty, I paid cash on site they should at least pay me on site for my costs parts and labor.

Please get it in writing

Thank you.

Sincerely,

Business

Response:

The customer signed his bill of sale, acknowledging that all repairs to the vehicle had to be done at the dealership, and that no outside invoices will be honored by the dealership. In spite of this, the customer refused to bring the vehicle in to the dealership. But, because of the distance from the dealership we offered to ship the parts to the shop doing the repairs. We purchase parts and vehicles from all around the country, and have shipped many parts much heavier than a differential. We never said that we would reimburse the customer for parts and labor. That is never done, because many repair shops take complete advantage of customers who are unaware of the wholesale prices of parts and labor. Many times customers have abused the vehicle, and do not bring the vehicle back to be repaired because the abuse would void the warranty.

The customer originally agreed to bring the vehicle back to us.

The customer originally agreed to have us ship parts to the dealership.

The customer was reminded that the signed purchase agreement clearly states all repairs must be done at the dealership, and that we would not pay for invoices from other repair shops. We offered to supply the parts, but the customer decided to ignore what they agreed to and have the work performed at a dealership on their own. At this time, we have no responsibility to the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is unacceptable and I believe unlawful.

The Connecticut state law requires vehicles purchased for more than $5000 to have a 60 day warranty I was only given a 30 day my vehicle which cost more than double at $13,212.00 It broke down in need of major repairs after just 15 days and 700 miles.. The state law for buying used vehicles from a dealership syas they are to have a warranty and it does not make mention to work being performed at any particular shop especially the dealers shop. By all means my vehicle should be covered 100% for all repairs that are needed to get this vehicle road worthy and safe.

Sincerely,

Business

Response:

Refer to attached documentation.

From: [redacted]

Sent: Monday, March 17, 2014 10:43 AM

To: [redacted]

Subject: [redacted]

Customer signed purchase order where in bold he initialed “ all work must be done in dealer shop. No outside invoice will be honored by the dealer”

Customer signed buyers guide which also states the same.

Customer also agreed to bring the vehicle into our shop to have us look at the vehicle, but then he changed his mind.

Review: On 09/15/12 I financed a 2005 [redacted] Maxima and a warranty. In March of 2013 I was informed by the dealership that the title on the vehicle was branded and I had to bring it back to the dealership to trade it in for a different vehicle. On 04/05/13 the [redacted] Maxima was traded in for an [redacted] MDX. While signing all documents to make the trade in official, I asked the dealership how I would ensure that the warranty purchased for the [redacted] would transfer to the [redacted], I was assured that the warranty would carry over to the new vehicle. On 02/17/14 I called the dealership to have my car serviced due to mechanical issues, the car will not start and is over heating when it is on making it unable to be driven. I also contacted the warranty company, who informed me that on 06/12/13 my warranty had been canceled, 2 months after the trade took place. I was also informed that the dealership was responsible for refunding the lienholder 72.02%(of the purchase price)+ $25.00, which has yet to be paid. When I contacted the dealership I was told that no such deal had been made. I informed the dealership of the above and also informed them that I am currently paying for a warranty which was canceled by the dealership unbeknownst to me. I am requesting that the dealership honor the promise made to me, especially since I am making payments on my warranty.Desired Settlement: I am requesting that the dealership honor the warranty that I am actively paying for and repair the vehicle that I had to finance ([redacted] MDX) because of their initial error in allowing a vehicle with a branded title([redacted] Maxima) to be financed.

Business

Response:

We spoke to the customer and gave them several options. We explained

to the customer that there was internal miscommunication between us and the

warranty company. Due to the miscommuncation his warranty was canceld not

transfered , and because the consumer never followed up for his new warranty

contract which he was supposed to do it went unnoticed. So we are at a point

where the customer has several options... We have a certain amount of money

that the warranty refunded us on behalf of the customer that the customer can

use to either fix his car AND/OR (depending on how much the repairs are and how

much money will be left over from that) purchase a new extended warranty after

the vehicle is fixed. the customer can also just take the money back and

purchase a warranty starting from today. and fix the car on his own , or just

take the money and send it back to the bank to use toward principal. But

it all begins with the customer getting an estimate for repairs or bringing it

in to us for the estimate. Which he has agreed to.

Review: This dealership has a mandatory $700 inspection fee for buyers before they take the car out the door. What transpired over the next 12 months of my owning the vehicle I purchased here, reflects major neglect on behalf of the dealership, unethical practices, and misleading advertising. It is my belief this organization is selling cars recovered during Hurricane Sandy.Upon diving home, the car's motor shut off on the high way. It immediately needed to be towed and have the alternator replaced.The next week, a tire burst and I had to replace 4 tires.The following month, I had to fully replace its suspension as its airbag system was totally shot.Its running bars just fell of, due to rust. This prompted me to trade it in. Upon inspecting it at the dealership, I was notified that its entire chassis was rusted and rotted.Desired Settlement: I want my $700 inspection fee refunded.

Business

Response:

How can the Revdex.com publish libelous statements regarding charging $700 to inspect a vehicle, and statements that we sell vehicles from hurricane Sandy?

We gave this customer a bill of sale that clearly points out the $598 conveyance fee that the state of Connecticut allows us to charge. It is not an inspection fee! It was never presented as an inspection fee. Our saleswoman who handled the transaction has been with us for 5 years, and would never make such a statement.

This vehicle was inspected by 4 different technicians, one was licensed by the state of Connecticut to perform an emissions inspection of the vehicle.

It is not our practice to sell any vehicle that has frame or rust issues. We have sold over 15,000 vehicles over the past 5 years, and would not have a CSI of over 99% if we transacted business the way this customer reports.

It is my belief that the customer needs to gather facts before making libelous claims.

Review: Would not reimburse me for service done to car due to overheat engine and check engine light. Light appeared the day after I drove car off lot.

Purchased car on 6/29/13 after waiting 3+ weeks for them to ensure car was in right condition according to rules. The next day "check engine light" came on. I called that week telling them of this and to please service. [redacted] informed me earliest they can is 7/23/13 (Close to end of my warranty). She said do not bother bringing it in beforehand even if problem persists because it would sit on lot because they are extremely busy. Could not guarantee when it would be done on 7/23/13 so do not wait that day, just drop it off, as they get irritating if customers ask how long it would take to fix. Problem persisted and had to change coolant, 2 sensors and thermostat at local [redacted], who diagnosed it for free, decoded it to see if it was just a glitch, but light came back on. Indicated car could not tell if engine will overheat because of coolant, etc. Since I need my car to use, I had to pay $400+ to get fix for peace of mind (already upset light came on the next day after purchase). Spoke with [redacted] at A Better Way and he informed me the integrity of the company is to handle services in house and could not help. Changed his story and said I could have just brought it in and drop car off, even though [redacted] specifically said don't bother it will sit on the lot until the 23rd anyway. Two conflicting stories with the same outcome: I would not get reimbursed, it's my fault for fixing the car and having fear it would overheat without knowing it- plus my A/C is no longer working. [redacted] reiterated it is my fault and I signed agreement. However, I was promised I couldn't even drive the car without it being 100% compliant and the next day the check engine light came on. This is very disturbing and would like reimbursement. I even said if I could get reimbursed for what they would have charged for this same service. He said he does not do business that way and they have integrity, so no there is nothing they can do. I have copies of receipts and dates of service, date purchased of vehicle, etc. This is a very shady practice and bad business. Please help and thank you for your time and consideration.Desired Settlement: I would like reimbursement for the cost to fix my coolant, sensors, thermostat and labor. It fell under the warranty and even though it was an outside service ([redacted]), I was left with no choice or option. I could not bring it in before the 23rd because it would have sat on the lot until then, with no indication when the car would be ready when checked on July 23rd. Car is needed for work, travel, etc. and driving with it on could possibly have caused greater damage to car. I would like full reimbursement and for them to honor their commitment of checking cars to ensure they are 100% compliant and safe to drive. This is a total failure and am extremely frustrated.

Business

Response:

Business Response /* (1000, 5, 2013/07/23) */

The conversation that [redacted] had was that if the vehicle continued to have an overheating problem to bring it in and we would get to it when we could. The customer was told by our service manager [redacted] also to bring the vehicle in if the vehicle continued to have problems, but customer told [redacted] he couldn't bring it in. We always have time become available to fit in a vehicle, but couldn't guarantee the day it would be completed. He didn't want to miss work, so he would bring vehicle to another repair shop. He was told that we don't pay for services performed at other locations due to costly repairs being done that weren't required. Time and time again we receive estimates to repair vehicles that upon examination are not necessary. That is why we need to see the vehicle and never authorize or pay for outside work done. We have 4 different technicians work on, diagnose and drive vehicles to prevent this type of problem from occurring, but unfortunately, it sometimes does occur. If the vehicle was returned to us, there would have been no charge to the customer.

Consumer Response /* (3000, 7, 2013/07/26) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I was never told by their service manager [redacted] to bring in my vehicle if it continued to overheat. That is a blatant lie. I never spoke to [redacted] until the day I called A Better Way (ABW) explaining my situation that I serviced my car elsewhere. [redacted] was calm and simply told me he understood my situation but could not do anything about it- I would have to speak with [redacted]. The basis that I didn't want to miss work is, again, false, and trying to manipulate the situation as if I am at fault. I was simply told if I brought in my car before July 23rd, it would sit on the lot until then because they are extremely busy, so do not even bother. If I only have a 30 day warranty on my vehicle but they are backed up 2 weeks for services, that only leaves 2 weeks under warranty, if in fact they are able to fix the car the same day. I have checked ABW's history and Revdex.com complaints and it is inundated with negative complaints and services. I am not asking for anything more than what it entitled, and ABW is making lies up about what other representatives have said. Seeing this proves that all the complaints filed are accurate and people should stay away from this company. I am not sure why their business is not under investigation.

Business Response /* (4000, 9, 2013/08/06) */

The reason we are not under investigation is that we don't lie, and truly take care of customers. We have delivered over 11000 vehicles and have a complaint rate of under 1%.

Unfortunately you are the liar. You told [redacted] that you didn't want to miss work so you were bringing the vehicle to your shop for repair. We can't be expected to pay for repairs that we can't examine. We offered to have you drop off the vehicle if the problem continued, and you decided to bring it elsewhere. You were not given any authorization to have the repairs done elsewhere. You were not told that we would pay for repairs done elsewhere. You were told that we couldn't guarantee that we would be able to repair the vehicle immediately and that we had a 2 week wait, but frequently we are able to fix the vehicle before 2 weeks.

After making a deal that was accepted by the sales manager on the day of pick up the vehicle wasn't ready when I talk to the manager regarding this issue he reply with an attitude claiming how he was doing me such a big favor by allowing me to pay up the car 1,000 for four weeks instill balance was fully paid. He also throw in my face how the deposit and payments did not guarantee me the car and that he can sell it to another costumer if he wishes to.

Review: Me and my wife tried to see a [redacted] listed on their website a month ago. We saw the car and we were encouraged to get the car and we put $1000. We were not told that it was non refundable in case the deal does not fell through. They also said that any work to be done in the car will be on us, this is because the passenger side door has a dent on it. It took two weeks to get the car ready. When it was finally ready we waited for hours to get to the finance dept which is hurrying up for a concert. I mean why hurry up when the deal is still pending. We signed and added $500, by the way the price doubled from the advertised price. Needles to say, we were not able to finish the transaction cause the car could not be registered. On the way out we asked [redacted] the salesperson if we could see the car before we leave. He hid inside and never should us the car for two hours. We had enough at this point cause of all the waiting and not complying to our requests. We cancelled and ask for our money back. Then we get stone walled and they told us we signed a non refundable policy.Desired Settlement: We would like all our money back to be refunded.

Business

Response:

I have reviewed the complaint and file for Mr [redacted]. During the initial deposit Mr & Mrs. [redacted] requested that a cosmetic repair be made on the vehicle before they took delivery. We do not repair small dings and dents on all of our vehicles which allows us to offer the vehicle for sale at a much lower price than other dealerships. If a customer chooses we can send the vehicle out to a body shop that we use who will do the repairs for a significantly lower cost. This is the choice that Mr. & Mrs. [redacted] requested for an additional $300.00. On May 8th Mr. & Mrs. [redacted] came in to take delivery of their vehicle. All documents and loan terms were signed and agreed upon. There are factors that made the final total increase such as , tax, registration, warranty, gap insurance, and finance charges which are all broken down and signed off by the customer on the invoice and purchase order. Unfortunately the reason Mr. & Mrs. [redacted]'s vehicle could not be registered was due to back property taxes being owed. This is completely out of our hands and is not a reasonable reason to cancel a transaction. There are many employees at work before and after the delivery of a vehicle to ensure the customer and their transaction get processed as smooth as possible. This includes preparing the vehicle for delivery and obtaining financing options for the customer. A refund at this time is not possible. Once Mr. & Mrs. [redacted] clear their property tax issue they can use the deposit they left towards another vehicle.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

We do not want to do business with your company ever. False advertisements and non refundable deposits? We did not get the car, Its still your asset to sell. Bottom line is this is your business modus operandi, You are quick to ask for money and never ever give it back. Blinding customers with low prices and closing cost to half that plus interests another half doubling the advertised price. And as far as looking for a better credit score, you pick the lower one for a higher interest rate. WE want a refund.

Sincerely,

Business

Response:

I completely understand your frustrations, however it has nothing to do with false advertisement or non refundable deposits. Your transaction was finalized and complete. The only obstacle that prevented you from driving off the lot that night was your delinquent property taxes. We understand that this is a major inconvenience to our customers but it is a rule that all dealerships must follow. All you needed to do was pay your back property tax and we would have been able to register your vehicle that day. We have other customers that have owed back taxes, paid them and then picked up their vehicle. It is hard to justify cancelling a transaction after agreeing to the terms and signing all documents. It was your choice not to pay the taxes and not pick up the vehicle.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

We cancelled it because your people were less helpful once they got us to sign. Good thing my back taxes stopped it cause your dealership is a scam. Double the price? plus service agreement that is pretty much crap. no thanks!no refund us back!Sincerely,

Review: I was sold a contract to provide additional coverage for my vehicle. I have been trying to cancel this coverage for over 2 years.

The contract for additional coverage was with [redacted] informed me in March of 2011 that in order to cancel coverage I needed to have a letter sent from Better Way Autos to [redacted] expressing my intent to terminate the contract. I called Better Way and spoke with [redacted] of the billing deparment - during this phone call she informed me that she would be able to cancel the contract with a letter from me, which I sent immediately. I was deployed with the Marines, and assumed this issue resolved. When I came back to the states in March of 2012, I called my financing company ([redacted].) to discuss how the credit would be issued to me for this contract being cancelled (my wife had continued to pay the full monthly price with the $40 additional coverage included while I was away). They told me that they received no paperwork for that. So I called [redacted] to request the proper paperwork from them in order for me to send that to [redacted] told me that they never received anything from Better Way. Back to calling Better Way... [redacted] said she had no recollection and nothing in my file said that this had been processed. So I resent the letter and she said she would forward it to [redacted]. I cannot even begin to explain how many phone calls I made back and forth over the next 12 months between [redacted] and Better Way trying to figure out who had to process what paperwork, while both companies were blaming the other, each saying they would "see what we can do for you" ...but nothing was ever done. I finally spoke with Ms. [redacted], Director of Operations at [redacted] in Feb or March. She informed my wife that she had received a letter, but it was dated November 2012, and was only a handwritten letter from Better Way. She also requested a copy of the original letter that we wrote requesting this contract to be cancelled, and explained she would be able to backdate the coverage cancellation date. My wife confirmed this information with her three times, just to be sure. Thanks to my wife's meticulous organization when it comes to household financing and business matters, we were able to print out a copy of the original letter from our old external hard drive, which I faxed to [redacted]. I received a phone call from her about two weeks later, and she then said the letter didn't have the "date she expected" - she had expected March 2012 instead of March 2011. I explained the situation to her regarding the original date I called and requested to cancel through Better Way Autos. She informed me that the only letter she had (the one sent in November 2012) requested the insurance to be back-dated to March 2012. Exhausted from being bounced back and forth like a tennis ball between these two companies, and full of hope that there was light at the end of the tunnel, I said that that date would be fine, forget the additional year while I was deployed, and I would take March of 2012. She said that she would be unable to back-date it to then, since the letter wasn't dated to that point and she could only go so far back as 60 (if I remember correctly) days from when she received the other letter (November 2012), which would mean September 2012. [redacted] was helpful and nice up until this point, when she became extremely rude after I said that I didn't understand why she made us go through the trouble of printing out that letter, since she informed us now that even if it had been dated March 2012 she would be unable to back-date it that far. But we finally agreed that had Better Way Autos sent that original letter in March of 2011, there never would have been any issues. Had they sent the second letter in March 2012, at least it would have been cancelled then. [redacted] informed me that the refund would need to be provided through Better Way anyway, and to this date my coverage with [redacted] is -still- not cancelled. I am seeking refund for $40 per month since March 2011 and up until they finally send my original, correct letter to [redacted].Desired Settlement: I am seeking refund for $40 per month since March 2011 and up until they finally send my original, correct letter to [redacted].

Business

Response:

Business Response /* (1000, 5, 2013/04/19) */

Mr [redacted] isn't the purchaser of the vehicle. The vehicle was vehicle was purchased by [redacted]. We have had no contact with her. We have no record of receiving a cancellation request, but had an initial conversation with Mr [redacted] on 11/26/12. At that time we requested a fax stating they wanted to cancel their warranty. We retrieved the agreement contract # and sent the cancellation form to [redacted] Insurance on 11/28/12. After we received the refund check from [redacted], we tried to contact both [redacted] and [redacted], and both phones were out of service. In March 2013 we heard from Mr [redacted]. We told him we could send out a check for $104.44, which is 8.58% of the original premium. He said his wife wouldn't be happy with that amount, and asked that we give back more money to keep his wife happy. They are in a divorce situation at this time, and really need to speak the buyer before we proceed any further, and her phone is no longer in service.

Review: On March 25, 2013 I purchase a 2008 BMW XI from Better way Auto with 69000 miles. During test drive car ran perfectly for a short drive. The car was purchase with a 3 month/3000 mile which ever come first warranty. I personally got a car fax, because none was offered. The drive from dealer to my house is about 40 miles. While slowing down to exit the highway a warning light came on reading "transmission malfunction drive car to nearest bmw dealer". I called better way and I was told to bring the car back to be checked. I returned the car to the dealer the following day, a day or so later the car was returned me, but was told the problem could not be duplicated. This happened a few times more with same results. I personally took the vehicle to the bmw dealer([redacted]) to ger diagnose at cost of $175 which I paid for. [redacted] pinpoint the issues that the car was having. The transmission issue is due to a leak which is effecting the 4th and 5th gear on the automatic transmission. I returned the car to better way with the diagnose and [redacted] the mechanic assure that they will fix the problem. The issue reoccured, the car was diagnose with same problem by another shop that specialize just in BMW. I was basically told nothing was done and I should called Better Way and have them fix the problems, because its an existing issue before the warranty. I called better way and they said to return the car because it was an ongoing issue. A week later I called Better Way and I was told the vehicle is at transmission shop. Another week gone by, and transmission shop called and said I would be repsonsible for the cost.Desired Settlement: I want the transmission fix, the repairs that needed to be done never happen while under warranty.

Business

Response:

This vehicle was inspected by 4 different technicians prior to sale. No transmission problem was noted, or found. Copy of K-208 was faxed

Vehicle was delivered with a 60 day 3000 mile warranty, not a 3 month warranty as noted in complaint. A copy of Federal buyers guide was faxed.

Vehicle was delivered on 3/25/13. Vehicle odometer at delivery was 69058.

Customer on 3/29 and 4/5 complained about transmission error messages. We cleared codes and couldn't get it to re-occur. We replaced a transmission gasket to stop a small leak.

6 months later, and 6000 miles later, long after a 60day 3000 warranty expired customer came in complaining about a transmission problem.

We directed customer to [redacted] transmission to check the vehicle out. He was told we were not responsible for any repairs to the vehicle.

Vehicle was purchased for $18000. The NADA retail value of the vehicle was $23350 per the faxed bookout sheet. The customer saved over $5000.

Customer refused to purchase an extended warranty that would have fixed any transmission problem. See faxed warranty declination.

No used vehicle dealer in the country would fix a transmission for a customer who declined an extended warranty, drove the vehicle 6000 miles and 6 months.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This had nothing to do with buying extended warranty or the lack of. The car was return to better way numerous times with the same problem during the warranty giving. I personally had the vehicle exam by a certified BMW dealer ([redacted]) and gave better way the diagnose of why the transmission malfunction. Better way made a copy of the diagnose and allegedly fix the car. When the transmission malfunction throughout the summer, I had no choice but to bring the vehicle to the shop. The car was taken to [redacted] which only specialize in BMW and they diagnose the vehicle with exact same problem. The mechanic at [redacted] ordered and show the parts needed to fix the vehicle. According to [redacted] the vehicle had all its original parts. [redacted] advise me to called better way because this was an existing problem way before the warranty expired. The problem was never resolved just masked by reseting the computer in the vehicle. I called better way and informed them that car was giving the same problem. I spoked to [redacted] the mechanic who was aware of the problem I've been having with the vehicle and he said bring the car back. A week later, I called better way and [redacted] told me they had the car being checked at a transmission shop in [redacted] Connecticut. Iwas told that the car will be fix because this was an ongoing issue spotted before the warranty ever expired. If the problem was fix why am I still having it. The vehicle is currently at [redacted]. Car purchase with 69000 plus miles, currently have 76000 most of which is driving back to better way in Naugatuck to be fix which never happen.

Sincerely,

Business

Response:

Vehicle was delivered on 3/25/13 with a 60 day warranty. Attached please find repair orders [redacted] and [redacted] is dated 4/5/2013 with 69603 miles. [redacted] is dated 9/16/13 with 76326 miles. The repair lasted 5 months and 7000 miles. Since the vehicle was out of warranty, when the vehicle was brought in on 9/16/13 the customer was told that he would be charged for any additional repairs needed on his vehicle. The customer was also told that his vehicle would be sent to [redacted] Transmission, and he should discuss with them regarding the vehicle. and he would be responsible for the costs. If the customer had purchased the extended warranty that he was offered at the time of purchase this repair would have been covered.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the vehicle was returned to better way wholesale numerous times with the same issue. When the problem occurred after they claimed it was fix, I was told to return the car expecting that they would fix the vehicle. The vehicle was diagnose by [redacted] on April 4, 2013 with transmission issues. According to [redacted] there is a fault 4F8D, ratio monitoring, gearshift 4-5 leak. This diagnose cost me $172.29. The vehicle was return to better way for repairs because they will not cover the cost to have to car repair at another shop. I was told the vehicle was fix, but the same problem is occuring. September 16, 2013 vehicle diagnose at [redacted] and the foundings are the exactly the same as [redacted] Motor. Found fault for transmission gearshift 4-5 4F8D. This fault is set due two issues. Fluid leak present and low fluid or transmission clutch is slipping needs rebuild or repalcement with new unit. I was told to contact the better way because this an existing issue. How can a car be fix but still have same occuring problems?

Sincerely,

Review: I bought a 2006 [redacted] RSX from a Better Way Wholesale in Naugatuck CT back in 2009....when I bought the vehicle it was nothing but problems, I had purchased a warranty with the purchase of the vehicle and when it came time for the business to fix the car we had many problems and forced me to contact you guys at the Revdex.com. You guys had gotten involved and resolved the problems. Now here in 2013, after I have spent over $5000 in my own money to replace a motor and many other problems with the car, I was looking to sell it. SO I took it to a few dealerships and NONE of them were interested in my car because the car facts for the vehicle came back that the car was a total loss and a liability, before I had purchased the car the air bags were deployed and had been totaled. The dealerships said they are not aloud to buy nor sell cars with previous history like this. When they told me that my heart dropped because for the past 3 years ive been driving a vehicle that was not up to standards to be driven or even sold with my two small children in it. I WOULD HAVE NEVER BOUGHT THE VEHICLE IF I KNEW THIS. So I called A Better Way and spoke with the highest manager in the building [redacted], and explained what was going on, and he immedietly said he was at fault because their company does not use car fax, and he would "make a deal" with me. As I went on about how we've had problems before and how I would have never purchased the car if I knew what I know now. And went on to explain how I had 2 small kids in the car and I am not happy with the service with their business and he got an attitude with me and began to tell me, that he was "doing me a favor" by trying to help me, when he was at fault for selling a car in that condition that has had previous problems and is not even supposed to be sold at ANY car dealership because of previous history with it. [redacted] is very rude and is impossible to resolve the problem with him so I went to my last resort the Revdex.com. I feel very disrespected, this is serious tome

Product_Or_Service: 2006 [redacted] RSX

Desired Settlement: I would like complete reimbursement for what I paid for the vehicle and warranty. I would also like reimbursement for all the money ive put in to have it fixed multiple times. And would also like reimbursement for being put through the stress and the liability of having my children in the car.

Business

Response:

Business Response /* (1000, 5, 2013/08/07) */

On July 19, 2013 [redacted] received a call from Mrs. [redacted] in regards to a problem that she was having with her vehicle. Mr. [redacted] explained that in order to help Mrs. [redacted] he would need the deal pulled from our archive system, which would take until Monday (22th) or Tuesday (23) of next week. Mrs. [redacted] called back on Monday (22th) asking what we are doing for her. [redacted] tried to explain that they were having a hard time pulling the file and if she could give him the two days that he had told her it was going to take. Mrs. [redacted] got upset and told [redacted] that his progress was not good enough and slammed the phone down. On Tuesday the 23 I was informed by the archive company that they were unable to located the file and needed more information. At this point I contacted Mrs. [redacted] myself. I let her know that I would also be helping her out and explained the situation with the archive company. I asked Mrs. [redacted] if she could provide me copies of her paperwork in order to expedite the retrieval of her file. I was told at this point that she doesn't have time for this and that when she can get to the library and fax it over she will. I have not heard from Mrs. [redacted] since and my calls to her go unanswered. I need the paperwork in order to help her any further. If you have any questions please call.

Thank you,

Consumer Response /* (3000, 7, 2013/08/09) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

They told me they had no recollection of my paperwork, and that it never existed in the computer archives which made me upset, they were acting as if its not a serious matter. I have all the original paper work and will make copies if necessary. Cant understand how a business that large "loses" customer confidentiality paper work that is important.... I would just like to have an understanding of what is going on, they have not contacted me since [redacted] called me and said she could not find my paperwork. Very poor customer service from A Better Way...

Consumer Response /* (-5, 8, 2013/08/09) */

Also have changed my phone number... XXXXXXXXXX

Thank You!

Business Response /* (4000, 10, 2013/08/14) */

Our last contact with customer we were told that they would try to send us more info which we needed for our archive company to retrieve the info. We left a followup message and have not heard back from customer. We are calling again today.

Review: I purchased a vehicle on 8/12/15. I gave a deposit toward the vehicle of $10,000. The sales person did not disclose to me the complete purchase price and in fact indicated that he was not allowed to. The sales person disclosed the fees associated with the purchase with me. One of the fees involved a vin etching ( optional) fee $198. I told the sales person Thery that I did not want the etching. He indicated that it was required. After seeing the word optional on the sales order, I complained about the etching and was later told by the finance person that it was optional. The vin etching was poorly done. I have made two calls to the sales person about fixing the etching that I did not want in the first place. He has yet to resolve my issue. I would like a refund for of the etching $198 OR at their expense to have someone repair the sloppy job performed on the car.

My second issue is that I purchased the vehicle in ** but I live in **. ** issues temporary plates which are not legal in ** to drive a vehicle. When I was purchasing the vehicle, my insurance agent informed the company that ** would allow me to drive on ** plates. The Finance person said that the plates that they were taping to the back of my window was a "GOOD PLATE" and "that it would work in **" Based on this representation, I thought that I was getting a plate that I could drive on and I had no idea that I could not drive on this plate in **. A day after I took possession of the vehicle and brought it to the state of ** and parked it legally on the street, it was towed. Not only did I have to pay a towing charge of $354, my car is being stored at a friend's home because I can not drive the car. The dealer has agreed to refund me the tow charge, but I think I should be refunded or compensated for the inability to drive my car.

My third issue: After the car was towed I notified the company--specifically John--that the car was towed because of the registration. John told me that he would have my plates on Tuesday August 18. The plates did not arrive on August 18 and I called--No one had any answers for me, but told me that they would call me back. On August 20 I called and attempted to speak to the person in charge or the owner--[redacted](sp?). He was EXTREMELY rude. He over talked me, he would not allow me to tell him my problem he even said to me, "what are you speaking to me for if John is handling this" in a very condescending and rude manner. He clicked over the phone before I could finished my sentence. I got disconnected from the call--When I called back I indicated that I wanted a refund--he said "there are no refunds" and transferred me to [redacted]. When [redacted] got on the phone she told me that the person who generally handles the registrations in ** has not returned her call and therefore they do not have an answer for when my car would be registered. I told [redacted] I wanted a refund and I believe she handed me over to [redacted] (not sure). At first he was extremely rude, even insinuating that I had lied about being told that the plates were good in **. After talking for awhile, he did appear to be a little more kinder. He told me it could take up to two weeks for me to get the plates. This is unreasonable and unfair. The issue I have is that I purchased a car, they have my deposit, but I can't drive the car because it has not been registered by their employee/contractor. It has been over a week. If I had of known that I would not have been able to drive this car because it has improper plates and that I would have to wait upwards of two weeks to drive my car--I would not have purchased this car from this dealership. I would like a refund of my entire deposit and to give them the car back so that I might purchase another vehicle and drive it.Desired Settlement: I would like refund of entire $10,000 deposit. Refund of towing of $354. Refund of etching $198. An apology from the owner would also be nice, since I traveled an hour to purchase this vehicle and in good faith gave my deposit. I was given false information regarding my purchase on two occasions and I am the true victim in this transaction.

Business

Response:

I have reviewed the complaint filed by

[redacted]. I have also reviewed the sales transaction details. [redacted]

signed and finalized his purchase on August 12, 2015. Below is a time line of

his transaction:

8/12/15 (Wednesday) -Signed and

finalized his purchase

8/13/15 (Thursday) - Contract

overnighted to bank

8/14/15 (Friday) – Registration

paperwork overnighted to our outside agency for processing

8/17/15 (Monday) – Bank approved loan to

be funded

8/18/15 (Tuesday) – Funds received in

our bank account

8/14/15 (Friday) – Registration

paperwork overnighted to our outside agency for processing

8/20/15 (Thursday) – Registration

processed at [redacted]

We make it very clear to all of our out

of state customers that the registration and title process is executed as fast

as it possibly can. Due to the many uncontrollable circumstances we are unable

to guarantee and exact date for the registration to be mailed to a customer.

Typically an out of state customer would

receive a ** In-Transit plate that is valid for 30 days. This gives the dealer

and/or customer time to process the registration in another state.

Unfortunately the state of [redacted] does not honor In-Transit plates. For

this reason we offer our customers a few different choices for the

delivery/pick up of their vehicle.

Customer

takes delivery with an In Transit plate

Customer

signs purchase documentation and returns to pick up vehicle when the bank

funds the loan

Customer

signs purchase documentation and a sales representative will deliver the

vehicle when the bank funds the loan.

We do apologize for the inconvenience that

this has caused. This is the reason that we offer other options to prevent this

situation from happening.

The vin etch charge will be refunded

today and mailed out. As for the towing charge, I just need a copy of the paid

invoice from [redacted] for the $354.00 and will have that refunded once

received. Please send through Revdex.com website or directly to [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I take extreme exception to the fact that I had been informed about other options available upon purchase of the vehicle regarding taking possession. I was never given the second or third option. Moreover, if I had of been given those options, I WOULD NOT have purchased the vehicle from this dealership. So while it might be their normal practice to indicate that information to customers, nothing normal occurred in this transaction for this vehicle. The dealership has been given a copy of the towing receipts by fax on 9/2/2015. One receipt was for the tow to the towing company and since I did not have legal plates on the vehicle, the towing company would not allow me to drive the vehicle off of their lot and therefore, it had to be towed and stored at another location, that is the second receipt, totaling $354. John was informed about the FULL cost of the tow and agreed to refund that amount.

Sincerely,

I Purchased two Vehicles from These people and They did everything as promised. As I am from Hartford and they are in Naugatuk I called ahead of time and I have to say that on both Cases the cars were ready, cleaned and in front waiting for me. I did notice some people complaining in instance and as an observer I had to say that if it was me I would have told these people to leave and take theyre money somewhere else. A dealer goes thru a financing company and if your credit is poor they can not perform miracles .... I will be back again soon as I need another vehicle for my son

Review: I bought a car in April that should NEVER have been sold. The car has been in for repairs longer than I've been able to drive it! I've had constant transmission issues that were a service bulletin from [redacted] This place is slimy, won't let you test drive a vehicle for safety reasons but if you want to hold it while they "check" it, you have to put a non refundable deposit down!!!Desired Settlement: I have to trade this car in because of a constant transmission issue and I'm going to lose $5800 doing so! This car should never have been sold!!!

Business

Response:

I am unable to verify the information filed in the complaint. The vehicle was purchased in April and does not look like it has been back for any repairs. All customers are able to test drive the vehicles. There are many times a customer has put a deposit down that is refundable upon final test drive.

Consumer

Response:

Review: 1[redacted]

I am rejecting this response because: I never brought the vehicle back there because I was told they wouldn't do anything and to use my extended warranty. Since April my vehicle has been in the shop more than I had it, gone through 2 transmissions and 3 transfer cases. No, you are lying. I was told I could NOT test drive the vehicle and if I wanted THAT ONE without test driving I had to leave a deposit or it would be sold!!! Numerous Revdex.com complaints all state you don't let people test drive for safety reasons. You guys sold me a COMPLETE lemon!

Sincerely,

Business

Response:

The vehicle that you purchased was an [redacted] with 99, 477 miles on it. While I understand your frustrations, these are the things that sometimes happen with an older vehicle with high mileage. This is one of the reasons that we do suggest the consumer to purchase the extended warranty to help protect their purchase. Since we have no information about when the repairs were needed, I can not say if we would have been able to help you. However, seeing that the transmission needed to be replaced a second time I would believe that It could have been installed wrong or have been a bad used transmission. There are many times that a customer requires that the deposit be made refundable contingent to final test drive, and a customer can not drive a vehicle if it is unsafe. Once the repairs are made, customers are then able to test drive.

Review: I purchased a 2005 [redacted] on Sat Feb 7th and was told the vehicle was all set and ready for me to take. After driving home I noticed the car was marking low coolant and kept driving till I got home. My husband and I checked the fluids and noticed the car had no radiator fluid, no power steering fluid or washer fluid. I purchased the liquids and fill it up to the max line. I didn't use the vehicle Sunday, when I turned it on Monday morning the vehicle marked low coolant. I contacted the dealership and spoke with someone in Sales who told me to bring the vehicle in to see the issue. We made an appointment for Saturday Feb 14th but decided to bring the vehicle in on Friday morning. I spoke with [redacted] (service manager) and he stated that they did fix a bracket that was loose and he was going to leave the car overnight to check where the leak was coming from. I agreed, the next morning I receive a call from [redacted] (sales manager) who asked me why the vehicle was back because It was an "as is" vehicle and he wasn't going to do any repairs. I told him the reason why I had brought it back and he said that I never authorized the tear down of the vehicle. I told [redacted] that this was the main reason why it was back. He stated that I would be charged for repairs and labor. I disagreed and picked up the vehicle on Sunday morning. I called [redacted] again and explained what was going on and why they are not fixing it. He spoked with [redacted] and [redacted] and gave me again the same response , that I would be responsible for the repairs. After doing some research I noticed that the vehicle can be an "as is" but there is a law that states they should still be responsible for the repairs. I also contacted my extended warranty and they told me the same thing, that the dealer is still responsible. I am on the verge of loosing my job because I don't have a safe vehicle to get to work. I had a vehicle with them 2 years ago that was leaking radiator fluid and was also an "as is" vehicle and they repaired it for me at no cost. This vehicle however they refuse to fix. I already am seeking an attorney and the bank that financed the vehicle is also working with me. Their service with customers is horrible. Everytime I turn the vehicle on it marks , service engine, low coolant, pdc malfunction and it smokes a lot out of the tailpipe.Desired Settlement: I want them to be responsible to fix the vehicle to working order without me having to pay. Or they can take the vehicle back and cancel my contract and refund me my $3000 deposit so I can purchase a safer vehicle elsewhere.

Business

Response:

I have reviewed the complaint filed by Mrs. [redacted]. I have also reviewed the sales file and spoken with the sales person and service. After doing so, I confirm that Mrs. [redacted] purchased an AS-IS 2005 [redacted] on February 7th. The sales representative informed both parties that the car was AS-IS and that we would not be responsible for any repairs after delivery. All safety related repairs were done to the vehicles. As stated by Mrs. [redacted] we have helped them out in the past when they purchased an AS-IS vehicle. That is why [redacted] and [redacted] both explained to the customer that we would not do any further repairs to the vehicle. We have offered to help with the customers concerns by offering to perform the work and only charge them our internal rate, plus cost on any parts needed. If this is something something that they want to do please have them contact [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I understand I brought a vehicle "AS IS" but if you did a safety inspection you would of been aware of all the leaks the vehicle had. Also my wiper motor went a few days ago also, so its been problem after problem. I feel they should stand by their vehicles and not sell something that clearly their aware of. When I purchased the vehicle 2 years ago [redacted] was the only person that was helpful and he tried helping me this time again and he let me bring the vehicle in and [redacted] made the call to take the car out of the shop and not do any repairs unless I paid for it. If I wanted to take responsibility for the repairs I would not give them the time of day to work on my car and I would have called a "real" repair shop that fixes the problems with the vehicles rather than cover it up just to sell the vehicle. I would never recommend this dealership to anyone.

Sincerely,

Review: This company refuses to refund me my $1,000 deposit. They have committed fraud and are harassing me for three days after I sent them in writing that I do not want to purchase a car. They did not make the delivery date agreed upon 8/21/14.Desired Settlement: I would like me $1,000 deposit refunded to me credit card. I would also like the dealer license to be revoked for fraud and harassment.

Business

Response:

I would like for just one time the Revdex.com request any documentation from customer regarding the transaction. If they had they would have seen the attached purchase order where the customer requested custom body work and upholstery work be done. He also requested runflat tires be installed on the vehicle. He was told that this would take some time. Because of all the things he wanted to do to the vehicle he agreed to giving us a NON REFUNDABLE DEPOSIT which is on the attached purchase order. Now this same customer accuses us of fraud because he changed his mind and doesn't want his car. We called him to find out when he was coming in to pick up the vehicle and never heard from him. Tell me what grounds for revoking our license is: selling a vehicle to a customer, customizing the vehicle, spending money and time on the vehicle, and now this person changes his mind, and we are wrong???

How dare this customer want our license revoked. We have delivered over 20,000 vehicles with a CSI of 99.3 based on Revdex.com statistics. The only fraud committed here was by the customer who signed a contract and now is backing out. Unfortunately there is no consumer license required to be responsible for what you agree to and sign.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Fraud is a deception deliberately practiced in order to secure unfair or unlawful gain. As you will see from the attached document it is different from the original and they have added things to their copy. I agreed on a delivery date of the car for 8/21/14. I called them Monday 8/18/14 and there had been nothing done with the car. I called them 8/19/14 and they did not get back to me. I called them 8/20/14 and they still had done nothing with the car to get it ready for pick up on 8/21/14 as promised. I reminded them everyday that if the car was not ready then we did not have a deal and that I would not be buying the car. I was in contact with them on a daily basis until I cancelled the transaction on Friday 8/22/14 in writing via email.. Up until 8/22/14 there was still no car. Even the message I received from them on up until 8/26/14 was that they were still trying to get the car ready. In regards to the tires. The tires were unsafe and would not pass state safety inspection. I should have not even be driving the car on the day I came in to their establishment. I would like the Revdex.com, [redacted] the [redacted], and any other safety programs in the area to investigate any and all safety violations and concerns that other consumers may be driving unsafe vehicles and that their vehicles are not being safety checked and fixed before consumers test drive and purchase their vehicles. I was told by a better way wholesale auto that they would put 4 new run flat tires on the car because that is what the car had that I thought I would buy. They then called me on Friday 8/15/14 after signing the agreement to tell me they were only going to put on cheap regular tires when they know that the car does not come with a spare tire in case there was a flat and that these cars typically only come with run flat tires. This Is Fraud, I was told something and then they deceived me to get more money from me after I signed their "non refundable deposit" sheet in which my original copy is different from the one they are presenting to the Revdex.com. I would like the Revdex.com to help protect other consumers by making this company remove their "non refundable deposit" as well. I put the termination of this contract in writing and sent it via email to them on Friday 8/22/14. The sales rep. called me immediately to tell me that they seen the email and that they were not going to accept this and I would still have to purchase the car. He stated that "No they had not even begun to process the car or pick up." I was then harassed until 8/26/14 via text message and phone calls that they were still working on the car. I once again told them to stop calling me and that I was not buying the car. The car has never been taken off of the internet and this company has not lost or invested any time or money into this vehicle. I would like my $1,000 refunded to my credit card immediately. I would also like the Revdex.com to rate this company as a "F" and to help me and all other consumers get this company's dealer license revoked. If they couldn't deliver the car on 8/21/14 and they knew this from the first day then maybe they should be truthful and just told the customer this and not hide behind the threat of a "non refundable deposit" and make fraudulent claims.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: A Better Way Wholesale Auto obviously is trying to cover up their mistakes/fraud, and I still don't want the car and do want a refund of $1,000 on my credit card. I have two copies here in my possession from A Better Way Wholesale Auto. One of them is hand written out on a pink copy (which I provided earlier) and the other one is typed/computer generated on a yellow copy. What an unorganized company not to be able to generate their own paperwork and try to say that the one attached doesn't exist. Do you think I would actually have one identical to yours in my possession with the same letterhead. Neither of them state the additional costs or repairs. I am sure if the Revdex.com investigated this company further they would find many cases of fraud, intimidation, unethical practices, and harassment. I specifically tell them not to contact me and the deal is off and they call everyday trying to force me to take something that is not was agreed. Please assist me in getting in contact with the [redacted] so I can take this to the highest level and get this companies license revoked.

Sincerely,

Business

Response:

The different copies of the purchase order are because the customer wanted certain items fixed after the price was agreed to. We added these items and assigned a price to each one and he agreed to it. Making comments regarding fraud and the [redacted] are libelous. The customer knowingly signed a purchase order with a non refundable deposit. Saying that they didn't want the vehicle doesn't void a signed contract. We have done nothing wrong. The real problem is that the customer has changed his mind on the agreement.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Went to a Better Way Auto and purchased Jeep on 8/18/13. We took the Jeep home on the 21st and had to return it on August 30th,9 days later. The car was stalling,brakes were making noise,the idle was going up and down,the jeep was bouncing going over bumps,and the air bag light went on. The stems in the tires were all bent and rusty and would not take air and the tires were low. The air sensors on the tires were all also broken. They fixed some of these problems but kept the car for 2 full weeks. They did not fix the stems in the tires and the air sensors. They reported this was not a safety issue and we would have to cover this repair. So we never know when a tire needs air,and when it does, we cannot put air in it. This is a huge safety issue.On October 24th,2 months after purchasing the car,the 30 day warranty was up (we were supposed to have been given a 60 day warranty because the jeep was not older than 7 years),the entire rear end (rear differential)needed to be replaced. Our mechanic reported that we as consumers would not have noticed this leak as it was a small leak and was leaking out over time, however, any mechanic that would have looked at the car would have known this was a problem. Our mechanic called [redacted], who we have the extended warranty with (purchased at a Better Way Auto) and started a claim. It was denied. It clearly states in our paperwork that the rear differential is covered but they said that because it was caused by a leak that leaks are not covered.We tried for 3 weeks for A Better way to take responsibility for this problem but they would not. We have taken to Jeep to 3 mechanics including the Jeep dealer and they all agree the Jeep should have never been sold in this condition and it is unsafe. It needs $5000.00 in repairs, transmission cooler lines leaking, tire prerssure sensors, front differential mounts, oil pan and gasket rotted and leaking, rear differential overhaul.We were told that the Jeep was in water and will have continuous problemsDesired Settlement: I would like to return the Jeep for a full refund or at the very least, I would like A Better way to pay the $5000.00 for the necessary repairs, and the $1000.00 I already paid for repairs. They are giving me the run around and I was told today by the manager that he spoke to the owner his response to my situation was "Oh well". That is no way to operate a business.

Business

Response:

We purchased this vehicle at an auction. The vehicle was inspected after the purchase by technicians trained at finding problems that would void the sale. They found nothing wrong. The title was clean. It is not a flood car. Our own technicians tested the vehicle before sale, and found no problems. The vehicle passéd Connecticut state inspection, which was performed by another trained technician. We performed some minor repairs on the vehicle before delivery, and also after delivery. That work was performed by another trained technician. At no time did anyone note any rear end damage.

We sell over 400 vehicles a month, and refuse to sell many many vehicles because they are failed by any of the 4 technicians I just mentioned.

The customer brought the vehicle to a different repair shop, who found rear end damage after our warranty had run out. We paid to have the vehicle towed to our shop to examine the problem, and try to have [redacted] warranty cover the repairs. Unfortunately the other repair shop already reported the problem, and somehow it was denied by [redacted]. We don't know what they told [redacted], but we are one of [redacted]'s largest dealers, and we probably could have gotten the vehicle repaired.

We paid to have the vehicle towed to a location the customer wanted.

Unfortunately, the last discussion with the customer ended badly. They threatened to kick my manager's a_ _!

Now we have heard that they cancelled the [redacted] warranty.

We will continue to try to help the customer with their warranty, but without a warranty in place, it will be almost impossible to resolve.

Review: I bought a 2008 [redacted] avalanche on august 3, 2013. I paid the dealership tax, title and registration. They put a temporary plate in the window so I could drive home 80 miles to **. A few weeks later the first temporary plate is about to expire so I call the dealership and they tell me they are going to send me a new temporary overnight. They lied and it didn't come for a few days and I couldn't drive because the temporary plate was expired. So a the second temporary was good for 30 days and again I call a few days before this temporary is going to expire. I call the dealership and talked to the woman at titling and registration and she puts me on hold for 25 minutes. she comes back and says motor vehicle is giving them problems registering the vehicle because it was a prior repossession and would require and additional 6-8 weeks till I get my plates because of all the additional paperwork and they need to send me a 3rd temporary plate. That did not sound right because it was already over 2 months since I bought the truck. I immediately called DMV after I hung up with the dealership and was told that the truck was never a repossession and the dealership titled it sept 27, 2013. I asked if they registered it also and the DMV told me that the dealership never filled out the registration paperwork and just titled the truck. I then called my bank which is a military bank who financed the truck. They were very helpful and even called the dealership on my behalf to try and resolve this situation. I was lied to several times when I called about my license plates. This truck was never a prior repossession...I don't know what the dealership is up to but I paid them the tax and registration for this vehicle. I am on my 3rd temporary plate. If they titled the truck why didnt they register it. I am done being lied to with this dealership.Desired Settlement: I want to know why the dealership is telling me that the DMV is requiring additional paperwork because the vehicle is a prior repossession and that I will not get my plates for an additional 6-8 weeks. I called DMV and that is a lie, the truck is not a prior repo and in fact the dealership titled the truck sept. 27, 2013 but did not register it...They registered the truck October 2, 2013 after I told the woman I was calling DMV. I still have not received my plates or registration.

Business

Response:

[redacted]

The attached faxes clearly show that this vehicle was a repossession. The [redacted] department of motor vehicles is basically clueless. They are months behind in their work, and really don’t know how to handle registering a repossession! We have been told by the [redacted] auto dealers association that we have the correct paperwork, yet DMV says they don’t know what to do to register the vehicles. The customer has been lied to by DMV, not us. We have been telling the truth to the customer, and for some reason they are choosing to believe the very department that has been the problem. Why wouldn’t we be registering this vehicle? We have been diligent in getting this vehicle titled, but the Bureau has been impossible to deal with.

Review: I went to "A better way" to look at cars and put a $300.00 deposit on a vehicle. The day before I was going in to finalize the sale I was notified by my job that the overtime will stop and will be going into a work share program. I provided documentation to "A better way" about my circumstances at work and that I couldn't afford buying the vehicle. The sales agent informed me I was going to receive my refund within 24 hours which never happened. I have called numerous times and they keep giving me the runaround and i'm still waiting for my refund.Desired Settlement: I would like a refund for my $300.00

Business

Response:

From: [redacted]

Sent: Wednesday, October 30, 2013 8:12 PM

To: [redacted]

Subject: [redacted]

I can’t find a deposit for $300 from [redacted]. Please see if you can find the stock number of vehicle and salesperson’s name.

Thanks

I went to a this dealearship to look for a vehicle. The vehicle I wanted was already considered sold. But the salesman said if you really want it it I will take it from the other customer but I would have to leave a nice deposit to show that I am very interested. so I di I gave them $1700. Then he called me an said in order for him to get me finaced I had to say that I did not pay rent which I did, then I realized if I couldnt get approved with my bills my payment was probably will be to expensive for me to afford. So I did not wanna get in to a car payment I couldnt afford. So I tried to get my deposit back and they keep saying it was non refundable but they are willing to give me $700 of it back. So I dont understand if they are willing to give me 700 why I cant recieve all my money back. No where on the paper did it say it was non refundable at the time of me signing it. They hav become very rude and I cant get any answers from anyone now. not even the finace company info

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Description: Auto Dealers - Used Cars, Auto Repair & Service, Consumer Finance & Loan Companies

Address: 423 Rubber Ave, Naugatuck, Connecticut, United States, 06770-3935

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Web:

www.abwautos.com


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