A Better Way Wholesale Autos, Inc.

Review: I purchased a 2007 [redacted] from a better way auto wholesale on June 15th, 2015. When I went to look the the vehicle on June 13th, 2015 I was told I could not test drive it because it was not "road ready". I asked what was wrong with it and was told it needed 4 new tires but other then that, it ran great. Since July 8th, 2015 (3 weeks into having the car) I have not been able to drive the car. It's sitting at a shop with a blown head gasket as well as a coolant leak in and around the engine. So I went over all my paperwork from the dealer. I have an extended warranty 3 years or 36,000 miles but while sitting with the finance department during the delivery, any question I asked, I was told it's just a bunch of numbers. Well, I was not told that when the car reaches 100,000 miles, pretty much everything having to do with the engine was not covered. I also came across the [redacted] safety inspection which a better way lied on and passed everything on the car. Right down to the tires and seat belts which were broken when I went to look at the car and I asked if it would be fixed. My salesman, [redacted] told me yes, that's a safety issue. HOWEVER, that [redacted] safety inspection was done an entire month before I even went and looked at the car. I attempted to take the car back to the dealership on July 8th, 2015 and was told I could leave it, but would not be looked at because they sell 400 cars a month and they are booked 2 weeks out. I was offered no help what so ever!Desired Settlement: I am a [redacted] resident, single mom of 3, full time employee. I'm not asking for a new car, I would like the vehicle that I purchased in working order and for it to be safe! I don't need to be sitting on the side of the highway with 3 kids in a broke down vehicle that I've had for 3 weeks. And the vehicle SHOULD HAVE BEEN INSPECTED!!!!!. If they can't do that, I will return the vehicle to them, the entire loan will be cancelled, and a 100% refund

Business

Response:

I have reviewed the complaint and service file for Ms. [redacted]. Ms. [redacted] took delivery of a 2007 [redacted] with 98,241 as mileage. Ms. [redacted] also purchased an extended warranty to protect her purchase. Seals and gaskets are the only item that is covered up until 100,000 miles. All other items covered are for 36 months or 36,000 miles. If the coverage is not use full, Ms. [redacted] could always cancel the warranty and receive the prorated amount back as a refund from the warranty company. I also spoke with [redacted] our service manager. [redacted] stated that he spoke directly with Ms. [redacted] and tried to help her. Ms. [redacted]'s schedule was very limited due to work and kids, and would only be available to come in on Saturday's. [redacted] was able to get Ms. [redacted] in that Saturday but also let her know that if any parts were needed her vehicle would have to wait till Monday as many of the parts suppliers are not open all day on Saturday. If Ms. [redacted] would like to cancel her warranty please let us know. If Ms. [redacted] would like us to help with the repairs she would just need to get the vehicle to us. Please let us know how you would like us to assist.

Review: I purchased a [redacted] from A Better Way Wholesale (ABW) in September 2014. The procurement of the vehicle was delayed over a week because the power steering failed during the test drive. I was promised that this would be fixed with all new components and would not be an issue when purchased. The vehicle “passed inspection” and was driven 0.2 miles to the closest gas station for fill. At this time I noticed a large nail in the tire. I returned to ABW and they begrudgingly patched the tire. The vehicle was driven home and parked in the driveway for the night. The following morning I came out to find a massive puddle of steering fluid in the driveway and the wheel unable to turn. Additionally, the passenger seat mechanism had failed. After a day, my call was returned and ABW agreed to have the vehicle towed to their location for repair. 3 days later I picked up the vehicle. The sun-roof, which was also not working, I was told would be covered by my warranty and that ABW would cover the $100 deductible to have this done at another location. This was verbally and explicitly mentioned in the repair documents.

5 weeks later a large puddle was again found in my driveway and the power steering failed. Again, the passenger mechanism had failed also. Not wanting to deal with the poor service handling at ABW, I took the vehicle to [redacted]. I had assumed that the repairs would be covered under my [redacted] warranty obtained at the time of vehicle purchase. [redacted] contacted me after talking with the warranty company to find out that neither the power steering, passenger seat, nor sun-roof would be covered under the warranty. I told [redacted] to hold off on repairs until I had talked to both Warranty Company and ABW. I contacted the warranty company first and was explained that the components in question were simply not covered despite being told otherwise by ABW. I contacted ABW and was met with the every unfriendly [redacted] (I would give his last name but the service manager indicates that he does not know the name of one of his employees). He told me a manager would call me back by the end of day at the latest. The following day I called back as I had not heard anything. Again [redacted] said the service managers were busy and would call back by the end of day. Again, no call. On the third day, after being unable to get in touch with three separate calls to ABW, I told [redacted] to go ahead with repairs so that I could have a vehicle and not take more days off from work.

After six days, I was finally able to get in touch with [redacted], service manager at ABW. At this point I had already had the repairs and paid the bill. I told [redacted] I expected A Better Way to rectify the situation by reimbursing the cost of the repair as well as agreeing to take the other repairs they explicitly said would be covered by the warranty. I faxed the invoice along with my requests and two days later (today) received a response from [redacted] that they would not reimburse and I had better have my lawyers contact them, and that it might have been different “If I had tried to contact them first, and it doesn’t matter that you couldn’t get in touch with a manager”. This phone call occurred one hour ago and I am immediately taking other actions to right this clear consumer injustice.Desired Settlement: The following criteria must be met

1) Full reimbursement for power steering repairs of $1,910.88.

2) Agreement for reinbursement for repair of passenger seat adjustment mechanism.

3) Agreement for reinbursement for repair of sun-roof mechanism.

Business

Response:

I have attached a copy of the original purchase order that clearly states that all repairs must be done at the dealership, and that no outside invoices will be paid. There are many causes for vehicle problems, that need to be addressed at our dealership, not at a new car dealership, which takes every vehicle in service and repairs it to be new again. This is a used vehicle with 70k miles on it. The customer didn't make an appointment, but rather asked to speak to the service manager who was away with personal issues, and when he did speak to the customer he was told to bring the vehicle in, not to bring it to a new car dealership to charge for repairs that may not be needed at super expensive [redacted] prices.

Review: I purchased a 2011 [redacted] escape xlt 2 weeks ago, I went in with a car to trade in, I looked online briefly at what they had listed, I saw a 2011 [redacted] escape xlt advertised at 4 wheel drive, I told the salesman ([redacted]) I wanted a 4 wheel drive SUV, he showed me an escape, great condition and I asked him it's definitely 4 wheel drive, he told me it's definitely 4 wheel drive, he ran my credit, told me I was approved and the money for my trade in would be my down payment, I agreed and then he told me finance would take a few days, so if I wanted them to hold the car so they don't sell it I would need $1,000.00 cash to hold it, and assured me I would get this back when I picked up the vehicle, so a few days later, I went and completed the paperwork with finance, 4 wheel drive was on the paperwork I signed, asked about my deposit I got the run around about how it needed to be cut in a check and mailed to me through the post office, I have yet to receive this check and have had my [redacted] escape for 2 weeks now, I felt that this vehicle handled more like a front wheel drive, so I ran my vin# and sure enough my truck is front wheel drive only!! After I looked back over all my paperwork and the advertisements I realized that they labeled this car falsely a 4wd along with other escapes, totally got me false advertising and straight lies!Desired Settlement: I would like this company to make good with me, first of all return my 1,000.00, second of all just give me what was advertised, a 2011 or newer [redacted] escape xlt 4 wheel drive, with the same low mileage and same price, that's all I ask, could even be a different color, but don't sell me a front wheel drive SUV and advertise it as a 4 wheel drive, and then lie to my face that it's 4 wheel drive, would love if this company would compensate me for my trouble by getting me one fully loaded

Business

Response:

I have attached documents showing that the vehicle purchased was a FWD, or front wheel drive vehicle. The customer signed a Connecticut DMV application showing FWD. The customer signed a retail purchase order showing a FWD vehicle. Customer signed a credit application clearly showing 2WD. We have spoken to our salesperson, who has worked for us for many years, and he doesn't recall any conversation regarding 4WD or FWD. If the customer wanted a vehicle with 4WD, the most logical question they would have had on the test drive, or at time of delivery, would have been, "how do you put the vehicle into 4WD?". That question was never asked.

This vehicle, and all other FWD Escapes ARE correctly advertised as FWD vehicles.

This vehicle, and only this vehicle had a statement in the body of the vehicle description that said 4WD in error, because the text was copied and pasted from another Escape that had 4WD.

Again, if the Revdex.com had requested copies of signed documents they would have seen that there was no effort to trick the customer into believing that he was getting a 4WD vehicle.

Opening a complaint to resolve a customer misunderstanding is such a waste of time, when we have already discussed options with the customer to purchase an actual 4WD vehicle due to the misunderstanding.

We didn't false advertise, or lie to the customer, and consider both of those claims erroneous, and libelous, and would like them struck from the complaint, as they are not accurate as shown by the documents attached.

Review: Entered into an agreement for a vehicle with a $1000 non-refundable deposit because I was told the car was in demand and would be sold if I left a $500 deposit. Already pressure. Car looked OK but not reconditioned, and realized later I could not afford the agreement due to my daughters current health condition. During the deal I informed the sales guy that I was replacing a dying car and needed one quickly, and therefore was moving a bit quicker than one probably should. He assured me the car was mine with the "non- refundable" deposit, so we began the paper work. I was informed that a $200 vin-etching fee was mandatory although the contract clearly stated "optional". When asked, was told it was only optional for them, not me. Lies! Papers signed, I found out the title was not there and could be an indefinite amount of time till it arrived. NEVER WOULD HAVE AGREED IF I HAD KNOWN THIS! As well as being lied to, pressured into a sale, I was also deliberately misled. VERY UNPROFESSIONAL. After pressuring the sales guy he agreed to return my deposit. That was four Business Days ago and STILL WAITING! I am also reaching out to the Autourny General on this and they had already heard about these people. Never do business with them if can avoid it! I have recorded all my phone calls with them, and have on record the sales guy [redacted], taking my card info 5 days ago and assuring me my money would be returned. I have numerous story's recorded and proof of his lies.Desired Settlement: All I want is my money back.

Business

Response:

Salesperson is in the middle of a serious family issue, and has been in and out, and the refund slipped through the cracks. We have processed the credit today. It may take 2 days before the credit gets applied to the credit card account. We are sorry for the delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Money was returned today. Thank you.

Sincerely,

Review: In October of 2014 I bought a used 2005 [redacted] from this dealership. They even gave me the option of buying a extended warranty which I took. This car was only used to go back and forth between work and home, within 3 month the car started having problems. I contacted the dealership and I was told to bring the car in but I'd have to pay, even though I received a 30 day warranty on the car, its ridiculous that after putting over a $2000 down payment I should be stuck with a car that can't even move especially after having the car in such short of time I shouldn't have to pay for these repairs, now after being diagnosed the car has problems with: valve cover gasket, gasket rings, rubber seals, head screws, and oring seals. And thats not even including a coolant leak, and engine oil leak. And now guess what? The warranty I took from them which I pay monthly for, covers nothing!! I should have walked away from this place after all the attitude I received while trying buying the car.P.S my mechanic states also that the car had the wrong type of battery, and the engine compartment was in shambles.Desired Settlement: I would like the down payment of 2000 I put down for this car.

Business

Response:

I have reviewed the complaint filed by Mr. [redacted]. I have also reviewed the sales and service files. Mr. [redacted] did purchase a 2005 [redacted] on October 12, 2014 with a 30 warranty. The 30 day warranty was issued as a courtesy to the customer, typically a 2005 vehicle would have no dealer warranty. Mr. [redacted] did not bring his vehicle in during the 30 warranty period or any time after it. If Mr. [redacted] feels the service contract is not worth keeping, he may cancel the contract. If you would like to cancel the service contract please let me know and I can have a form mailed out to you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:My complaint has nothing to do with the warranty. It has to do with the product that was sold to me, the vehicle was not properly repaired along with that my mechanic also informed me that someone was using regular gas in the [redacted] prior, that meant the entire fuel tank needed to be drained. And replaced. Knowing that I've never used that type of gas in a [redacted], the dealership is responsible for this. The car may have been in working order when it was sold to be, however the work done was shoddy at best. I should not be responsible for these repairs. I would understand if I had the car for a long period of time, but within a three month period after buying a car I shouldn't be having numerous problems with the vehicle, this car was sold to me defective, repaired enough to pass emissions.

Sincerely,

Review: I bought a vehicle from this company this summer with a $2,000 aftermarket warranty and it has since spent over a month in their service department. The first time I brought it in for an inspection due to engine knocking, axle noise and a slightly hesitant transmission. I was charged a hundred dollars for an inspection that they tell me, my vehicle should make a knocking noise and that it's normal, and told my front u joints were bad and I needed a new transmission, I picked it up prior to the work being completed and told them I would bring it back, I didn't get a chance to for about 3 weeks because I'm the mean time I closed on a house and had to complete a lot of different tasks that I needed the truck for. When I did, I was met with a bad attitude at the front desk, they had my truck for 2 weeks, replaced the slightly hesitant transmission with one that wouldn't shift out of second gear and returned my truck with the check engine light on. I asked about the u joints and this time they told me, my 2010 [redacted] with solid axles is not equipped with u-joints, when I asked how that was possible and how a solid axle vehicle doesn't have them, I was ignored by the man at the counter while [redacted] argued with him that my complaint was valid. The man then told me the axle noise was due to a bad transmission and it now doesn't make the noise... Needless to say, it still did and the transmission they put in was 100 times worse then what they took out. So, I called [redacted] at the service desk and told him about it and he claimed I somehow took all their paperwork, had to bring it back to them, and it took a while for the [redacted] to adjust to the new transmission. It didn't, it got worse. So I called back explaining the situation to [redacted] who was very helpful, brought the truck back explaining that I am in dire need of this vehicle and I need it back as soon as possible. I still don't have it, going on 3 weeks later, and low and behold, it now has u joints and they are in fact bad again. The delays go on and on without apology or a glimmer of any wrong doing on their part and this is withoit a doubt, the least reputable and customer oriented company I have ever seen, let alone done business with. I need something done about this, with the exception of [redacted] and my salesperson [redacted], every other person I have talked to has gone from outright disrespectful to completely arrogant and unhelpful.Desired Settlement: At this point, they have obviously sold me a vehicle they don't have the ability to repair and are aware has problems. I think that it should be replaced and I expect some sort of apology for the lies, delays and terrible customer service. It seems to be their opinion that I should be thankful they deign to recognize I exist and I should thank them for spending my money there

Business

Response:

The customer purchased a $2000.00 warranty that has covered over $2400.00 worth of transmission repairs. The only charge to the customer at this time was $94.00 for an item unrelated to the transmission. The wait time for the repairs is due to the fact that a transmission replacement is an extensive repair. The time frame when the vehicle was driven before the repair on exacerbated the situation. There was definitely a mis-communication in regards to the U-joints and we still can not understand the confusion. The customer told us that they would bring the car back and were told we would diagnose the check engine light while they waited. We have subsequently been told that the customer would bring the vehicle to a [redacted] dealer to expedite the repairs which should be covered, again by the warranty. At this we have still offered to diagnose the check engine light but have not heard from the customer in the past few weeks. Our service department always attempts to resolve problems quickly and respectfully. We apologize for the experience you have had but rest assure we have addressed your concerns and questions, and are still willing to diagnose any issue you might have.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Almost every word of this response is either intentionally false or completely incompetent. I have since gotten my vehicle back from the [redacted] dealer, not one thing that was repaired was covered by the warranty company, it cost me $1600 out of pocket which I have all of the receipts for and all of the repairs were caused by the incompetence of the service department at "a better way". I have been met with one terrible attitude after another and left with no recourse except to bring the vehicle, which I pay for, and they have had over a month in their shop total, for them to break it even worse. They fried the TIPM Module, crushed the tranny cooler lines, and never even put the transfer case cables back into the vehicle. Total bill was $1,572. I had to pay every cent because the warranty company would not cover the incompetence and poor workmanship of a better way.Lying to me and telling me my vehicle does not have u-joints because you forgot to replace them does not make it a miscommunication, it makes it a falsehood. No mechanic on earth who has seen a ratchet doesn't know a [redacted] has u-joints.The warranty was $2,400 not 2,000.Nothing was exacerbated by me picking up the vehicle, I saved the warranty company another $2,000 bill while you blindly replaced another unit on the truck that was not broken.The TIPM Unit, which cost the majority of the repair, is a dealer item and needs to be flashed by them so you couldn't repair it anyway.I have contacted [redacted], the Revdex.com, the [redacted] and many other outlets to resolve this since I haven't spoken to anyone there who wasn't belligerent, I know for a fact [redacted] sent representatives in their 2 times for resolution, neither time was any found even though you told the [redacted] rep you would resolve it. So there is no excuse saying I haven't contacted you.If you cared whatsoever about customers after they handed over money to you, you would have tried to do anything at all, especially making a phone call and reaching out and apologizing, since you caused every single issue with my vehicle.By the way, the extensive transmission repair can be done by any other mechanic in 4 days including getting the warranty company in to inspect, you just don't care that people are inconvenienced.You wouldn't have over 2,000 complaints if you tried to meet customers needs.I will never, ever, under any circumstances, do business with you again, even to purchase a soda if I was dying of thirst. I have never been treated like this in my life. [redacted] was in, out and done with no complaints.

Sincerely,

Business

Response:

A Better Way has offered on more than

one occasion to help with your situation. It took almost 2 months for you to

bring the vehicle to us after your initial concern about the transmission. As

stated before, waiting this long could have done an extensive amount of

additional harm to the transmission and other parts of the vehicle. When you

had an issue with the replacement we again helped fix the situation. Might I

add that this is the reason that companies put warranties on used parts because

sometimes they do fail. When the new replacement transmission was installed it

brought upon other issues, the check engine light came on and again we were

helping you with. At this time you decided to pick the vehicle up without the

repairs being done.

It is not our intention or that of any

company to leave off having customers upset. We strive to do everything

possible to help people as we can. As in your case. You notified us of your

problem while you were covered under the dealer warranty. It then took 2 months

to bring the vehicle to us for reasons that you have previously mentioned. At

that point we did not have to help in any way, but we did.

Just for the record, we have 132

complaints not 2,000 from over 22,000 content customers.

Review: ON 09/18/13 I went to A better way to buy a car. I put 700 deposit on [redacted]. That after I found out the bank approved me but asked for 2000 down payment which I couldnt do so I asked for a refund and they told me they needed it in order to process in credit. Since when do people pay to process credit. I went down there friday to get my money and told me it non refundable but he can pick out a car for me. Worst used dealership ever.Desired Settlement: I want my money back please. A 700.00 check times are. Hard.

Business

Response:

From: [redacted]

Sent: Wednesday, October 30, 2013 8:26 PM

To: [redacted]

Subject: [redacted]

$700 deposit was refunded by check # [redacted] on 10/28/13

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

This place is a total rip off. You can't trust or believe anything the sales people say. They are only interested in taking your money. That's a fact. Horrible experience and I wouldn't recommend anyone to purchase a car from here. I'm totally embarrassed to say I bought a car from them.

This place is a complete rip off. I put $1000 down so the vehichle would be pulled from inventory. I pointed out the issues such as tires brakes rotors and front and rear door handle that need to be addressed. I was told that those isses HAD to be fixed before they could even release the car to me. So I left thinking that when the call came to pick it up all would be fine. Well I finally got the call and arranged to take the 2.5 hour drive from Jersey. Low and behold soon as the pull the car up the guy tells me that the door handle has to be fixed and that it'll be done by time I finish my paperwork. Paperwork done and I go to inspect what is now my vehichle. BRAKES WERE NOT DONE. ROTORS WERE NOT DONE. TIRES WERE NOT DONE. It's 10pm I've had a long day and my wife has to follow me home, so I get in and head home. Soon as I get on open road I finally get to open it up and I learn that my wheel assembly may be going, the switch that controls the locks doesn't fully work, and the next morning I see that one of the day time running lights is out. I was steaming. I finally call and talk to sales manager Cam and he assures me that they'll take care of the issuse. Mind you he also says his guys are not mechaniclly inclined which sent up a red flag for me so I told him i'd do the work myself if they bought the parts. Well I just went there yesterday and nothing has changed. Cam was no help. He pretty much told me he could care less. They said tires were at the states requiered rate. Said nothing was wrong with wheel assembly. Said they would replace brakes which they didn't do. Shaved the rotors which didn't do much. Told me to come back to have all the switches looked at by some guy whose never there. I will be filing a complete complaint with Revdex.com and whomever else that I need to. I have kids who need to ride in a safe vehichle. I don't have the time or money to be driving back and forth nor do I have the money to be getting ripped off. By the way Ron who is my sales guy tried to his best to make things work but he only can do but so much.

Review: I bought an Suv in this place five weeks ago. I just use the car for a few days when I had to take it Back for then to fix it. I'm paying a rental car since. Every day they keep saying call tomorrow to see if the car is ready. And won't fix it or pay for my rental car or give me another car. I have to make my first car payment soon of a car I don't have. I want my money back if they don't provide me the car I I'm paying for.Desired Settlement: I eat her want a replacement for another car since the one I bought they can't not fix and give it back to me. Or the refund of my money.

Business

Response:

I have reviewed the complaint by [redacted]. I have also reviewed the service history of the vehicle and spoken to the service department. The service department is currently working with [redacted] in regards to the repairs needed. Mr. [redacted] is unable to leave his vehicle for diagnosis which makes it almost impossible to diagnose correctly. Each time that Mr. [redacted] has brought the vehicle in we have tried to explain this and also still tried to help him. During the past visits, repairs were made that required the vehicle be driven for some time. Mr. [redacted] requested that he drive the vehicle himself. This is one of the reasons for the repeated trips and time.

Review: Back in February 0f this year I was be going for my license in the following months and had begun looking into purchasing a car while I had my permit. I came across A Better Way Auto I went down with my aunt to meet with sales guy Ron about seeing a [redacted] that they had advertised on their website. I should of left then and there when another sales guy I got passed off to Tyler that was suppose to bring up the [redacted] for me to see brought up a [redacted] instead!!! Against my better judgment we looked over the [redacted] wasn't bad on the outside we drove on it for test drive it was ok besides the buzzing sound coming from the vehicle which Ty said they would fix if I got the car. I wasn't crazy about it having 198,000 miles on it, but Ty convinced me to just put 1,000 down see If I get approved for financing and if I decide against the car I could have my money back and both me and my aunt asked him can I get my money back if I decide not to go through with this he said absolutely!! Well few days later, I explained to him that I wasn't gonna be able to get the car because not only on top of changing my mind because the car had too many milage on it, but that I wasn't able to obtain car insurance with just my learners permit. ..So my aunt called and I spoke with Cam the manager and he basically told me I was out of luck and that it's not his problem that I didn't know before going into buying a car that I couldn't get insurance and that the purchase order I signed said unrefundable and that I have to spend that 1,000 there. He asked Tyler if he told us it was refundable and he lied and said that he would never tell us something lIke that!!! So I don't feel they have grounds to keep my money, legally I couldn't obtain insurance, I was never presented any information about my financing terms nor did I finalize any sale so I should not have to spend my 1,000 there and I want it back so that I can go get a car from a trustworthy dealership that's not gonna scam me out of my money.Desired Settlement: My desired outcome is to get my deposit of 1,000 credited back to my account.

Business

Response:

I have reviewed the complaint filed by Ms. [redacted]. I have also reviewed the sales file and have spoken with Tyler and Kam. After doing so, I confirmed that Ms. [redacted] placed a $1000.00 non-refundable deposit on a 2000 [redacted] Civic. The non-refundable terms were explained to Ms. [redacted] and she acknowledged this agreement specifically by initialing the Purchase Order next to the statement: NO REFUND OF DEPOSIT. Once we take a non-refundable deposit from a customer, many departments are put into action to arrange financing and to prepare the vehicle for delivery and the most importantly the vehicle is made unavailable to other customers who inquire about purchasing it.

Review: I bought a car from better way autos and put 2,500 down on a 3,999 it took a week for me to get the car no one would answer the phones they kept on telling me that by tomorrow it would be ready it never happened I had to drive over there and literally create a a scene in order to get help after being there for about 4 hours I finnally got to see the financial department which the sales person told me all I owed was 3,000 with the bank loan they have gotten for me by the time I was done with the paper work I now owe 10,000 dollars to the bank they told me I have to get a warranty I did not want which came out to be 2,500 and if I did not wanted it the bank would not approve the loan when I asked for my down payment they told me it was not refundable so I had no choice.when I got the car the front windshield was broken they told me they would fix it I called and tried to set an appointment but non of my calls were ever answered the check engine light came on the same day which they said they fixed before I lefted now the car is making a funny noise I would like to use the warranty I paid for but I'm afraid that I won't get my car back which I have heard from other people that have dealt with them that it could take 2 to 3 weeks just for them to look at it but they also don't ever answer the phone if they do they give you the run around or just say the person I'm looking for is not there that day I just don't trust them anymore I don't know what they could do to the car if I leave it thereDesired Settlement: I just want to get the word out that I was legally robbed so it won't happen to anybody else or if the car could be taken to a different shop to get fixed

Business

Response:

Can you please provide the last 6 numbers of the vehicle identification number for the vehicle you purchased. I am unable to locate a file with your name. Or if you can email a copy of your purchase order to [redacted]Thank you.

Review: I saw a car in the internet that my wife had been wanting so on Aug. 8, 2014 I call a better way wholesale autos asked if it was still available and a salesmen told me yes so after work I took a dive up to the dealership. Got there the salesmen I talked to,got the car so I can see it and test drive it. The car looked ok for the price but the shifter was hard to put the car in gear. The salesmen told me that can be fixed, and that if I don't like it I don't have to buy it. He also told me that a minimum of 1,000.00 had to be left as a Deposit so the work can be done. He then told me that the have their own mechanics that can have it ready by the weekend. So I left a Deposit but that's when the helpful salesmen stopped being so help full had to call him to see the status of the car but every time I called it was in the shop or was waiting for a part. Finally after two weeks and one day the car was ready. I went up again to test drive the car but the shifter was still a little hard and on the road the transmission was not that good. So I told him I did not want the car. He then told me that the deposit was non-refundable on none of the paperwork that I was given was there any mention of that. I spoke to [redacted] a manager and he told me that I had signed off on a non-refundable but that there was a refundable one that I opted out of. Well I told him I was never given any option just that a deposit was need to pull car off the listing. They are refusing to return my deposit and are trying to force me to buy another one of their cars. They don't have the car that my wife wants so I would like my deposit back to get the car that we want and not the car this dealership wants.Desired Settlement: To have my full deposit retuned to me .

Business

Response:

Again, if the Revdex.com would have requested documents from the customer they would have seen that the customer signed and agreed to a non refundable deposit. It was explained to the customer that we would fix the shifter problem and hold the vehicle with a non refundable deposit. We removed a pen cap clip from the shifter assembly, and the shifter worked correctly. The customer told us that he chose a vehicle elsewhere, that is why he wants the nonrefundable deposit back. There is nothing wrong with shifter or transmission. Customer is claiming that there is a vehicle problem because they bought a vehicle elsewhere, although they had agreed with a written contract to purchase our vehicle. We stood up to our side of the agreement, and the customer changed their mind. Our dealership has delivered over 20,000 vehicles. We hold cars for customers with non refundable deposits or the vehicle would be delivered to someone else at anytime. There is no reason to refund this deposit.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am gladly sending in two copy's of the contract it's being mailed out today. The agreement was initialed and signed by me in the areas where the salesmen told me to. Two of them were their "fees" the other one was for the Warranty and the last one was for the one thousand dollar deposit. The salesmen never told me it was a non refundable deposit he just pointed to the box where he wrote in the thousand dollar so yes I did initialed it. It was my own mistake in first trusting and second not reading what was below " No Refund of Deposit" a mistake I will never do again.

The contract has a Stipulation on the bottom which I have highlighted it states and I quote " THIS ORDER IS NOT BINDING UNTIL SIGNED AND ACCEPTED BY DEALER". There is No Signature or Date on that which by Law and their Own stipulation Terminates and Voids this contract. A full refund is in order. These con artist say that they are a Dealership with over 20,000 vehicles delivered but they forget to mention they have the same amount of customer complaints on them. Why? Because they are crooks trying to take peoples hard earn money , what reputable dealership does not refund a customer's deposit if he is not satisfied with a car? Not any of the other Reputable Dealerships I dealt with in the past they stand by their car's and would gladly give the customer his money back if he is not satisfied. I think the [redacted] office should take a look at how A Better Way Wholesale Autos, Inc. operates .

Sincerely,

I bought a 2012 [redacted] from Better Way Wholesale Auto Sunday 12/20/15. We called that morning and asked about a couple of cars a 2012 [redacted] along with 2 other cars. We were told to be there before noon as it gets very busy in the afternoon. When we arrived a sales person named James met us up front. My first impression was poor, the sales area was 15 to 20 desks with no privacy and the sales people were dresses in Jeans and T shirts looking very unprofessional. I thought twice before continuing but the prices looked good so we gave them a chance. The first car we were interested in was the [redacted]. James went to get it off one of their lots but returned after about 20 min. stating he is having trouble locating it. Now inquired over the phone about this car and was told it was available. The second car we inquired about a [redacted] was available but due to safety inspection could not be road tested, We then asked about a [redacted] and James stated he would look for the [redacted] again when he went to pick up the [redacted]. Still no luck with the [redacted] but the [redacted] had fairly low mileage and was a good price. We went to clime in and I noticed that the interior was in pretty rough shape for a car with less than 40,000 miles. We test drove it anyway and during the test drive a cover for the fuse box fell off and hit my leg and fell to the floor. This ended the thoughts on this car and if my son was not in dire need of a car before he went back to College it would have ended the day but we decided to continue to see if something would fit. While looking James suggested the [redacted]. He stated for the money they seem to give you allot. So we picked one out and he went to find the car. When he returned the car looked much better that the first and the test drive went well. Please note that none of the cars we looked at were cleaned up after they bought them from auction. So we sat down to talk about purchasing this car. I understand that they have fairly good pricing but was going to try to haggle some. James stated that the list price was it and they do not move from that price. That was ok except that they add a 198.00 vin etching fee say that this fee is non negotiable. They also charge a conveyance fee twice what a normal dealer. Now I looked up the [redacted] book price on this car as well as asked about a car fax sheet. When I brought up the [redacted] price James stated they use [redacted] pricing and brought up the price a Excellent condition 2012 [redacted] would sell for and stated it was 3500.00 less than jf I bought it from a car dealer. Now during the test drive it was stated that we may be able to see a [redacted] if one of the listing sites they use has one but they guarantee that the car has never had any accidents or was a salvage car. Now he shows me a [redacted] that states it was in an accident and was listed at 850.00 under [redacted] dealer resale value of the car by [redacted]. Again he uses the line that [redacted] has it 3500.00 higher. Needing a car for my son and knowing it is a fair price I leave a deposit of 1000.00 and plan to pick up the car Monday or Tuesday. Leaving there I find out about a death in the my immediate family and when he calls Monday I tell him I may be delayed picking up the car. He was very apologetic and said to call when I was ready. I call the next morning and say I have some time in the afternoon around 1 if he could get the car ready for delivery. He agrees 1:00 will be good and I arrive at 1:00 only to here he is at the shop and was not around. He states he would be about 10 min. Now we are paying cash and delivery should take 15min. at most. We waited 45min till he came and then stated the car was still at the shop for safety inspection. Now I have to be at a funeral home to make arrangements at 3pm (plenty of time to get a car delivered if it was ready when we agreed) but we sat there for 1 1/2 hrs till the car arrived and then another 30min to sit with the financial people. During this time my Wife and I witnessed the most unprofessional work environment we have ever seen. Sales associates dropping the Fbomb during discussions they were having about other cust. or what they did last night. Now I am getting real frustrated as it is approaching 3pm and my car is still not ready so I go to talk with the sales manager and his attitude is well that is how we do things around here. I have seen people waiting 6 to 8 hrs before. I stated I called for a 1:00 pick up and this was [redacted] and he stops me and say I don't talk with people who swear and when you are done come talk civil with me. ARE YOU KIDDING AFTER WHAT I SAW AND HEARD GOING ON IN THAT SALES AREA. I then stated I was suppose to be making funeral arrangements at 3pm and his answer was looks like you are not going to make it. If they did not have my 1000.00 I would have left then. Finally at 3:10 they took us in and took about 10 min to get the car ready to drive away. Now I am leaving and the low tire pressure light is on and oil change needed light is on. I go back inside to let them know and was told they do not have a computer to turn off the oil light but the oil was just changed the sticker on the window sticker shows that and the tire pressure is a sensor issue and we do not fix those. Now this car had a safety inspection. When I got home we checked the pressure in the tires and added air and the sensor went off. Went to a garage and verified oil was changed and they turned off the light for oil change for free.
Bottom line is if price is all that matters to you and you don't mind being treated as cattle (just another car to sell) then you can go here But if you like some service and professionalism this place is not for you. I personally will never shop here again or recommend anyone to go here. My total savings was about 500.00 and the service I received was not worth the money saved.

Review: I am writing to you today in hopes that I can get help in getting the money I gave a car dealer for a down payment on a 2006 [redacted].when I bought this car I asked if there were any problems with this vehicle as well as any accidents that it may have had. the assured me that the car was clean of any accidents, and mechanical. or electrical problems' gave a total of 5,500 as a down payment. two weeks after I bought the car, I started to have serious electrical problems with the car, I paid 365.00 at a garage to clear codes so the car would run and get me to work. around the same time, my insurance company called me and asked when I bought this vehicle because it was involved in 3 accidents. none of the accidents were on the car fax that the dealer gave me when I called the dealer about all these problems, they just about laughed at me, an said it was my problem now. I made 6 months worth of payments at 355.00 a mouth, the whole time trying to work at a solution to fix my car,I was told it was going to cost over 2,000 to fix. The car has cost me time out of work because it would not start at times, and barely drove. it would only go about 35 miles to my place of employment. about 2 and weeks a half ago, it finally left me without a car. and a monthly payment. I asked them to come get the it, as they did, and now I am faced with them garnishing my paycheck for the balance. I feel very cheated, and lied to about the whole matter, had I known that the car had electrical problems as well as those accidents, I would have never bought the car. Please help me. thank you [redacted]Desired Settlement: 7,495down payment 5,000car fix 365.00car payments 2,130.00

Business

Response:

If the Revdex.com had asked for some documents from the customer, there would not have been a complaint. We have attached the [redacted] report that clearly states:

that there were no accidents or damage reported on this vehicle

that there were no structural damage, airbag deployment or total losses

the vehicle was not salvage, junk, rebuilt, fire, flood, hail, or lemon.

We have attached a copy of the title for the vehicle which clearly shows no brands of any kind.

We have attached a copy of the purchase invoice, which clearly states that the vehicle is guaranteed for 30 days, and "ALL WORK MUST BE DONE AT THE DEALERSHIP." This vehicle was never brought into the dealership for any problems or issues.

The auction ticket doesn't show any sale restrictions for damage, accident, or title branding.

No one has lied to the customer. We purchased a vehicle that had no accidents or title issues, and we receive a complaint for our selling practices, which have resulted in our delivering over 20,000 vehicles with a Customer satisfaction rate of 99.3% based on Revdex.com statistics.

The customer decided to have this vehicle repossessed instead of having it repaired.

We never saw this vehicle to fix any problem whatsoever.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

I can fax over the copy of the [redacted] and the copy of the letter the car ins sent me showing the 3 accident

Business

Response:

I have already attached a copy of the [redacted] showing no accidents. Please send the copy you have. That makes no sense at all.

Review: I purchased a 2011 [redacted] from A Better Way Autos on July 30th. They claimed that the car had completed and passed the [redacted] state inspection. Today I took the car to my local [redacted] Service center in [redacted]. The have informed me that all the sway bars in the suspension system are either broken or missing. This makes the vehicle incredibly dangerous.I am now paying out of pocket to get the car fixed as I do not trust A Better Way with servicing the vehicle even though it is under a 30 warranty.Also I believe that falsifying a state inspection in a criminal offense.I expect A Better Ways Autos to compensate me for the work required to get to State InspectionsDesired Settlement: Compensation for the work being done by [redacted] from A Better Way Autos

Business

Response:

According to the repair order from the [redacted] dealership, the sway bars are not " broken or missing", they are simply loose, but well within safety specs. This vehicle was driven and inspected by at least 3 different technicians. This issue was not found to be a safety issue. We have sold over 20,000 vehicles, with a CSI over 99.3% approval and couldn't do that by filling out a [redacted] form and not checking the vehicle. The threat of a criminal charge backed up by false statements will never get a problem resolved. How can we fix a problem that is reported to the Revdex.com incorrectly?

The customer brought it to a new car dealer who only can fix a vehicle one way, and that is to make it brand new. The customer didn't bring it back to us, which it clearly states in the warranty.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have asked ABW to speak directly to the service manager and [redacted] who had confirmed the missing links. I di not take the car back to ABW because a previous issue with a monitor took over a week to fix, which was merely replacing a sensor. [redacted] the sales guy can attest. I do not trust that they would fix in a timely or correct manner. When I spoke to the customer service rep n the phone she said she understood the rationale.

Sincerely,

Business

Response:

I have attached the documents that the customer signed where he agreed to bring the vehicle back to our dealership during his warranty. It took a week to repair his vehicle the last visit because we needed to diagnose the problem, obtain the parts from a dealership, install and road test and verify that the repairs were correct. We didn't simply replace a sensor as mentioned by the customer.

The customer decided to bring his 100,000 mile used vehicle into a new car dealership who told him, per the repair order attached that the links were worn. We are sure with over 100,000 miles the links would be worn, but were not a safety problem. Unfortunately a new car dealership wants to make every vehicle new again, and has no problem charging for parts that are worn, but not unsafe to drive.

This why we insist that all repairs be done at our shop to insure against overselling and unnecessary dealership repairs.

Consumer

Response:

As per my previous note I asked [redacted] to speak to the dealer.

Review: Received car on 9/11/2013 and was told that it had undergone a thorough inspection and was ready for pickup. Upon leaving the dealership, at the first traffic light, the car stalled when coming to a stop. Called and was told that the car could not be seen for three weeks. I drove the car as little as possible. Was able to bring the car in on 9/27 after complaining again. A filter was changed. Drove the car off the lot and again, it stalled on the way home. Brought the car back in on 10/5 after I organized the availability of a car rental. Was told that I would be reimbursed. Have still not received reimbursement as of 11/24. Once I picked up the car on 10/18, it still stalled. I brought it back on 10/21 and was able to borrow a relative's car. I still not gotten my car back as of 11/24. The relative needed their car back and so I have no mode of transportation. On a routine basis (once every weekday or every other weekday), I have called and inquired about the status of my car. I have been given very little information and have on more than one occasion waited 10+ minutes to be addressed, have been hung up after being placed on hold, have been told the car would be ready in the afternoon and the dealership would call without receiving any call or car back. This is unacceptable.Desired Settlement: Review of my vehicle by a [redacted] dealership not working with the business to verify the safety of the vehicle. Return of my vehicle afterwards. Allow any further warranty work to be conducted by the unaffiliated [redacted] dealership instead of this dealership. Reimbursement of rental car fee already submitted and any further rental expenses required until the vehicle is returned to me.

Business

Response:

Vehicle was repaired by a transmission shop, and inspected by a [redacted] dealership, and found to be satisfactory. Vehicle was delivered back to the customer. There were no charges to the customer for any of the repairs that needed to be performed. Customer was kept informed through the process.

Consumer

Response:

Review: [redacted]

From: [redacted]

Sent: Saturday, December 14, 2013 2:35 PM

To: [redacted]

Cc: [redacted]

Subject: Update to Complaint [redacted]

RE: Complaint [redacted]

I would like to provide an update on this complaint. In addition, I would like to note that though the matter is partially resolved without the assistance of the Revdex.com, that the owner of A Better Way Wholesale Auto has used my complaint as a reason to withhold reimbursing me for a rental car that had been agreed upon and for which a check request was issued, a copy of which I was given by the service manager.

I did not have access to a vehicle from 11/21/2013 to 11/26/2013. I was told I would receive the car back on 11/21/2013 but it was not ready. I was told it would be ready by Monday or Tuesday. On Tuesday, when I was told it would still take a few days, I told the dealership that I needed a car by Thanksgiving so that I could see my family. However, when it was still not ready the night before Thanksgiving, I went to the dealership with my brother and spoke to the general manager, [redacted]. After a confrontational conversation, I was able to get a partial rental reimbursement. I was asked how much the reimbursement was because they had lost the paperwork. I mistakenly gave them a low number, the amount charged to my card on top of the deposit already taken. We left with an agreement that I would get a rental for another week, for which I would be reimbursed, and they would continue to work on the car with the expectation that I would receive it within that week before the rental was due back to [redacted]. I went to the dealership again to pick up the check but it had not been signed but I also provided them with paperwork for the full amount of the rental that was partially paid. Two days later, I picked up a check for the rest of the rental amount. The car was again not ready by the time the week ended. However, I was promised an additional 5 days of car rental with reimbursement when the receipt was dropped off in order to allow for the car to be ready. On 12/9/2013, I received the car back. It seems to be running well. At the time of picking up the car, I gave them a receipt for the car rental that was authorized on 11/16/2013. They agreed that by 12/12/2013, I could pick up the check for the car rental reimbursement and I received a copy of the check request paperwork. On 12/12, I called to ensure the check was ready before I picked it up. However, I was told by the business office that they had never received the check request. I was transferred to the general manager, [redacted]. I was told that the owner would not authorize the reimbursement on the rental car because he was upset that I had filed a complaint with the Revdex.com. He had spent thousands of dollars in fixing the car and they had made a good faith effort to resolve our issues. I indicated that I understood but we had an agreement and I had sent in my complaint weeks earlier because of all the issues I was having getting reimbursed and getting a reliable car back. [redacted] indicated that he would speak to the owner again and call me tomorrow with the response from the owner and asked how the car was running, which I told him was working well. However, [redacted] did not call the next day, Friday, 12/13.

We had an agreement that I would be reimbursed and the thousands of dollars spent on repairing the car was the dealership's obligation from the moment they bought the car at auction. I am now outside of the 60 day warranty period, with the dealership having the car for 50 days the third time I dropped it off. I am concerned about the safety of the vehicle, particularly because of the numerous complaints from other consumers that the repairs the dealership made were faulty and the cars came back with the same issues in a short time. The service department paperwork I received about the repairs simply said "Replaced torque converter." However, I know that this was the last thing done on the car and not the total amount of work that went into it. I do not know what was done to the car in 50 days time except for the replacement of the torque converter which arrived in the week before I picked up the car. When I picked up the car, the gas gauge was on empty and there was a used coffee cup in the vehicle.

Though the matter is partially resolved, I still would appreciate a no-charge thorough inspection of the car from a [redacted] dealership not affiliated with this dealership and any repairs to be paid by A Better Way Wholesale Auto in the case that issues are found. In addition, I am requesting the Revdex.com's assistance in being reimbursed for the second rental car for the amount of $518.68.

Thank you.

-[redacted]

Business

Response:

We have spent thousands of dollars repairing this vehicle. It was operating correctly again, when the vehicle was delivered to the customer. We have kept the customer totally informed regarding what was being done, and to ask for any additional money at this time is absurd. We have sold over 15,000 vehicles in the last 5 years, and did so only because we deliver a working vehicle at thousands less than the market price. We would never bring a vehicle to a dealership for an estimate to make the vehicle brand new. It is not a new vehicle. If the customer wanted a new vehicle she should not have bought a used one.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

If the definition of absurdity is that there is no logical or reasonable basis for belief, then there is nothing absurd about expecting a dealership who is bound by the used automoble warranty law under the State of CT law to provide a mechanically operational and sound car throughout the warranty period, which, in this car, was 60 days. The warranty covers 100% of the parts and labor necessary to make your vehicle mechanically operational and sound. In essence, it is not the consumer's responsibility to pay for the car's mechanical defects during this time. To state that the dealership spent thousands on the car is accurate. To state that the customer is requesting "additional money" is absurd because the monies spent on the car were never mine to pay. I have not received money save for reimbursement on the first rental car, which was part of our agreement. I definitely have not received thousands of dollars nor has it been my responsibility to spend thousands on the vehicle to ensure it is mechanically operational and sound. Once the car was set to sale, it was the dealership's responsibility to provide a mechanically operational and sound vehicle, regardless of who bought it.

Review: On October 21, 2013, I put a $1,000 depost down on a $3,000 2001 [redacted] Forester I saw online, sight unseen, as I live three hours away. I'm promised rigorous inspection, and that all repairs would be made on the car. I'm initially told the car needs new head gaskets, timing belt, and water pump. Later find it also needs an axle,front and rear rotors, among other things. A few days later, I realize I have yet to receive an invoice with total cost of the vehicle. I receive invoice from [redacted] in finance and it shows $595 conveyance fee and $198 vin etch fee. I contact my salesman, [redacted], who calls me a liar when I say I hadn't received the invoice. I agree to pay the conveyance fee if the title/registration would be taken care of, and all repairs would be made. I purchased the vehicle on 11/1/13 and notice dents on passenger side that were not described before I gave deposit, as well as interior defects.An hour after taking the car off the lot, the check engine light comes on. I contact ABW manager, [redacted], on 11/29/13 and he says I can bring it to them to be checked, but it was probably nothing. I also informed him the windows are not vin etched, as promised and paid for. He says [redacted] will contact me for a $198 refund. I have my mechanic look at the vehicle, and he finds visible rusty holes, in much of the underbelly of the car, including the fuel filler neck, resulting in check engine light, $1000+ to fix. [redacted] and Jack tell me to bring the car back to have it repaired (3 hours from where I live), despite being out of warranty. Car repaired on 12/26/13. I also informed them of metallic banging noise over bumps. They find that I need new struts and repair them. On 2/22/14, the car stops driving. My mechanic says that I need a new transmission, engine mounts, and I have a leaking/cracked exhaust. I contact [redacted], he refuses to acknowledge wrong-doing and says it is not their responsibility because the car is out of warranty, despite promising to make all repairs prior to selling me the car.Desired Settlement: At this time, I will consider a newer, lower mileage replacement vehicle, or for A Better Way Auto to pay for ALL repairs done by a mechanic of my choice. I do not trust ABW to complete further repairs.

Business

Response:

Our customer service rep has spoken to the customer who agreed to purchase a different vehicle next week.

Review: I went to A Better Way with the intent of cash purchasing the 2005 [redacted] Liberty Diesel. When the salesperson went to get it, it was already in the shop. So they KNEW it had an issue with it, yet they did NOT bother to disclose it to me until a week later by a phone call. It has now been almost two weeks and I still do not have the [redacted]. They are TRYING to replace the lifters which is what [redacted] said was the problem. I have told him by text that if it is not ready PROPERLY by this Saturday, 8 March 2014, they will be returning my deposit and I will go elsewhere. There are hundreds if not thousands of [redacted] Dealerships in the area, from which they could get the appropriate lifters and not TRY to install the incorrect parts. I planned on taking the [redacted] on a road trip to see my family in [redacted] this summer and do not want to be worrying about the car failing me.Desired Settlement: If the [redacted] is not PROPERLY repaired and ready for delivery by Saturday 8 March 2014 afternoon, 3pm. I want my refund of $1,500 deposit credited back to my account and I will go elsewhere.

Business

Response:

We told the customer that the vehicle would not be delivered for at least 3 weeks. The diesel engine in the 2005 [redacted] is a rare vehicle, which most of the hundreds of dealerships the customer mentions have never seen a diesel [redacted]. We are not trying to install the wrong parts as the customer states. We are waiting for the correct parts so the repair can be done correctly. We have delivered over 16000 vehicles over the past 5 years, and have done so not by installing the wrong parts, but by doing correct repairs and telling the truth to our customers. We are refunding the deposit to the customer. The customer will not easily find this type of vehicle, and especially for thousands less than the market price.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: #1 All they do is bait and switch the customer, I should have looked at the 132 NEGATIVE reviews on YOUR site BEFORE going to them. I needed a car immediately, walking 2.5 miles one way to work in the past 3 weeks freezing cold weather could have caused me to have walking pneumonia. #2, [redacted] did NOT at ANY time say it would take 3 weeks for delivery. He said it would be ready that Friday after I put the down payment on it. #3 Diesel engine lifters are the same no matter the make of vehicle. #4 They should put the cars through the safety check BEFORE advertising it online to the customers. When [redacted] went to find the vehicle when we were there, he found it in the garage, but did NOT disclose to me until that Wednesday what was wrong with it. [redacted], in a text that I still have on my phone, stated that the parts were not ORDERED until 2March 2014. The down payment date was 23Feb2014. On 5March I asked if it would be possible to take delivery that weekend. [redacted]'s response via text was "It's hard to say. Cause of these parts were tryin" "The diesel parts r taking us a while to get r hands on".

WHAT HAPPENED TO "THE CUSTOMER IS ALWAYS RIGHT"?

If I have to take them to court just to get my deposit back, it will cost them a whole lot more than just my $1,500. I will have THEM pay the court costs, plus my out of work time, plus my mileage and gas. PS We ALL KNOW how DAMAGING Facebook can be to a business.

Sincerely,

Business

Response:

If the customer had read the entire review, they would have seen that we have delivered over 16,000 vehicles!!!!! Yes sixteen thousand vehicles. With only 132 negative reviews, they would know that we have made 16,000 customers happy, and on average saved each one of them $3000!!!

If the customer had read the entire review, they would have seen we have well over 99% satisfied customers. We have achieved this unbelievable number due to many many repeat and referral customers.

If telling a customer ahead of time that the vehicle will take 3 weeks to deliver is bait and switch, the customer needs to read up on deceptive advertising.

We purchase over 400 vehicles each month and they all go through a 4 step process of checking out the vehicle before it is offered for sale. The vehicle is checked at the auction after purchase by an independent technician to verify condition and safety of vehicle. When the vehicle is received at our dealership it is immediately checked by our own technician for any safety concerns. If there are any, a third technician does the repairs, and finally the vehicle is run through a Connecticut inspection station which is another independent technician. Only when all these steps are concluded and the vehicle is found to be saleable, will it be offered for sale. It was during our inspection that we found that the [redacted] had an engine problem that would take at least 3 weeks to repair, due to the fact it was a rare German diesel engine. Unfortunately the customers statement that all diesel lifters are the same is erroneous. We wish they all were the same. If they were, we would have fixed and delivered the vehicle weeks ago.

We are in the business of delivering cars, not taking deposits.

If the customer had read our entire response, they would have seen that we offered to return their deposit.

I don't know what they are rejecting in our response. I don't know if the Revdex.com reads any of the responses either.

If they did, they would have told the customer we offered to return their deposit days ago, instead they just send another response out with no interest in trying to explain the problem to the customer and what we have already offered.

UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!!!!!!

Consumer

Response:

complaint #[redacted]

My apologies, I did not see that they will refund my money. I will accept that refund. But as of today's date I have not received it.

Business

Response:

Credit will be processed tomorrow. It may take until Monday before it is credited to card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Although I will no longer be sending my friends and family there, since I NOW KNOW this is how they do business, with a bait-and-switch attitude.

Sincerely,

Review: I began speaking with A Better Way Wholesale Auto on 6/27/14 in regards to a 2009 [redacted]. I was informed that a non refundable $1000.00 deposit would be required before the vehicle could be inspected for purchase. I agreed and made the deposit. I traveled to [redacted] from my residence in [redacted] and purchased the vehicle on 6/29/14, driving it off of the lot with temporary plates. ABW failed to provide me with my title. I made several phone calls and sent several emails in attempt to receive this document. I received my title in the mail approximately three weeks later. When attempting to inspect my vehicle on 8/7, the vehicle failed inspection due to a broken suspension deeming the vehicle unsafe to drive. After attempting to contact ABW yet again, I spoke with the sales manager as well as the owner who informed me they would repair the vehicle under the condition that I pay to tow the vehicle the dealership. I then asked for a copy of the safety inspection that was supposedly performed sometime after my deposit was made on 6/27. I received this document on 9/17 after over a month of attempting to receive it. Upon reading the copy I was provided, I noticed it was dated 6/20/14 and realized my signature had been forged. I was not shown this document at the time of purchase, nor did I sign it.Desired Settlement: Reimbursement for suspension repair costs.

Business

Response:

Please find attached documents that completely refute the customers claims.

First is a copy of the signed [redacted] receipt on 7/7/2014 that was sent out on 7/2/2014 overnight delivery. The customer didn't receive the title in 3 weeks as they state. They didn't have to make numerous phone calls or emails to get the title, as it was mailed 2 days after the delivery.

Second, the enclosed [redacted] was performed on 6/20/14 days before the vehicle was offered for sale, which is required by [redacted] law. The form was signed by the customer on 6/29/14 along with many other forms at the time of delivery, and if you look at several signatures, the customer rarely signs the same way. To claim forgery on any one of 10-15 documents is absurd. The [redacted] is not given to the customer, but is available upon request. The vehicle as per the attached [redacted] passed the steering and suspension tests before the vehicle was offered for sale.

Third, the customer never spoke to the owner as stated.

Fourth, as per the attached signed purchase order "All work must be done in dealer shop. No outside invoice will be honored by the dealer." The only repairs that we are responsible for within the warranty period must be done at our dealership to prevent outside repair stores from doing unnecessary repairs, as directed by [redacted] law.