A & D Wood Products, Inc.

All of the charges were credited on 01/25/16.The offer specifically states to claim your 10% cash back and free shipping rebate on today's order, simply provide your email address below and click Start Saving to join VIP todayBy entering your email address below as your electronic signature and by
clicking "Start Saving" after your days free, you authorize Serengeti VIP to charge monthly membership fees of as described in the OFFER DETAILS on the right, to the same account you provided for your Serengeti purchase

I have given you a full credit for the pants including the postageThere is no need to returnSorry for any inconvenience

Prepaid gift cards do not get approval because of the name and address not being associated with the buyerWhen placing an order the operator does not know what type of credit card is used other than it is a ***, ***, *** *** or ***It declines and the credit card is never
charged nor do we receive any money from the bankAs stated in the gift card instructions they should not be thrown awayAt this time we will send the item to the customer but do to no money applied to the item there will be no return allowed

A credit of was applied to the credit card used to place the order on 09/19/

Revdex.com:
Unfortunately, I no longer have the catalog, so I don't have the information they are requestingIn the future, should I receive another catalog from them, I will save the catalog so that, when I call their customer service line, I will have that information available.I am comfortable with marking this request as resolved, as I unfortunately have no further information
Regards,
*** ***

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedMy *** *** Account reflects credits of $from In the Company of Dogs Provided that stands I accept the response
Regards,
*** ***

A credit has been processed to the credit card used to purchase the item

Orders are not charged until they are shippedWe cannot charge customers for items when the orders are placed.Companies will get an authorization when the order is placed and then when the actual item ships we can the charge the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I repeat, I have been told this same info before but I still got catalogs. I will not be satified until I have experienced months without a catalog from these folks
Regards,
*** ***

The credit was done for the shirt on the original order bank reference number ***The size large shirt that was to be shipped to you was sent to your sisterWe have credited back the to her cc again on the replacement order that was to go to your address and will reship and rebill to your address a size large

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

A refund check was generated to go to the ship to todayYou should receive it in to business days

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Thank you for your quick responseI’m sorry that we have to communicate this wayIt seems a little ridiculous, but here goes:Okay, the tracking number (***) was *** *** *** *** ***The order number was ***I returned the following: *** Floral printed hoodie (I’d ordered a size S; I received an XL) $22.99; *** Zip front denim hoodie (defective zipper) $29.96; *** Reversible jewel tone patch jacket $44.96; *** Floral studio hoodie black $37.46. Merchandise total is $135.37; postage was $(see attached). Thank youI look forward to resolving this. Regards,
*** ***

I did not see any complaints filed in April regarding this chargeWhen you placed an internet order you accepted the VIP programI will contact them and cancel and ask that you get a refund for your monthly charge

Two checks were mailed outCheck number *** for and check number *** for totaling the total you sentI will put a stop payment on both checks and reissue again

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[These are the email confirmations they keep sending me that I've made a purchase. As I said our server was down on 4/so I couldn't make a purchase. The there's a 2nd one from 5/10. I am NOT making these purchases as I've repeatedly told them. Now they're saying that I called them about the purchase the day before I made it, that's ridiculous. The credit card company was recording the conversation the whole time they were on the phone with me and they knew it. They can confirm how the conversation went. 1st they were going to give me a complete refund and then they decide not to refund the shipping. Also, I still do not have confirmation from them that they cannot charge my card again.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
FalseI had stated in my second email that if it had not yet shipped at that point, then I wanted a refundThis was ignored by the responding repAttached are screenshots of my messages and their responsesThe first email shows the reshipment of the items on April 18th, at 10:49AMThe second one shows the first part of the email exchange, where I said on April 11, "I apologize for having to email again about this, but I have not yet received the replacement, nor do I have a tracking number this timeIf my order has not yet shipped, then I would like a refund on my missing items." Along with the response on April at 11:AM that ignored my requestThe rep did not address my request for a refund at all, but flat out told me I would be recharged for the shipmentThe screenshot also shows my response to this on April at 12:PM, refusing this and saying for the second time that I wanted a refundI also sent an email on the new order requesting cancellation and refundUnfortunately I have no way to show a copy of what was written thereI would return the rings now, but at this point I do not trust the company to actually give me my money backI will never be ordering from you again, from any of your sites
Regards,
*** ***

The 15% off offer was sent to you on April 14th stating your Order *** was shipped and on its way to you and if you wished to place another order within hours of this email they would give you 15% off that order.The free shipping email dated 4/21/stated you had an item still in your cart that was not deleted and if you still wanted to order that item they would give you free shippingYou could have put two of the same items in your cart and only ordered one maybe different sizes etcbut the original order was placed for this item on April of To order this item the last step was entering your credit card numberWe could not have processed the order without it

Revdex.com:
I have verified that the refund has been received by my credit card company and I will consider case #*** closedThe intervention by the Revdex.com ensured that customer service was provided., something I was unable to accomplish in my own

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI still think it's ridiculous that the only way this company would communicate with me was through a Revdex.com complaint formIf they would just respond to their customer contact form, all of this could have been avoidedAnd they would have had a repeat customer instead of someone who will never do business with them again
Regards,
*** ***