A & D Wood Products, Inc.

A refund was mailed for check number *** on 02/23/

The customer placed a mail order which we received on 5/4/and processed with a check for $The customer called on 5/7/and told us there was no money in his account and the check would not go through and to cancel the order, which we did on the 7th of MayHe then called back on the 10th
on May stating the check was cashedWe cancelled the order on his request stating the check would not cash and come back to us as no funds availableWhen he called back on teh10th we contacted our accounting department to insure that the check to date has not come backThey assured us that a refund for the check amount of has been processed to the customer for the original amount of the order.Had the customer not called the order would have shipped in a timely manner

When you placed your internet order in September of you accepted the VIP programTo accept you enter your email address in the space provided where it states Start Saving nowYou must check off the appropriate box that states I agree to the terms and conditionsYou also receive an email
stating you signed up for the VIP programAt this time we will contact VIP and have all your charges credited back to the credit card used

I have credited back the entire postage on both orders that did not ship out on timeI see that all the items on both orders have shipped out express at this time

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
First, no one has tried to reach out to me regarding the original boxes I have no emails or phone calls Second, I told the nice customer service lady on the phone that I had the original boxes We had an extended discussion about whether she wanted me to put those three boxes into one with one shipping label, or if she was planning to send me three shipping labels - one for each box Originally, Whatever Works/Potpourri Group sent each box separately with a shipping label The customer service lady told me that when I took the boxes to ***, they could determine how they wanted to ship the items back However, I never received the label(s) that were to be emailed to me No one bothered to email me until they received my returns today. I have attached a scan of the receipt from the US Postal Service with tracking numbers Please find it attached hereto
Sincerely,*** ***

One of the items was returned and refunded for on 01/18/as well as postage of I have given credit for the additional item you stated you returned of today 02/13/

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:Yes I am 100% certain the dresses were purchased by *** ***I received them as a gift as you already know in DecYou have had this information since February and continue to ask the same questions over and overPlease stop your harassment and send me my dressesIt is a simple exchange for a different size
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

This was an offer on the internet when the customer placed her order in November of All the information is given and to accept you must enter your zip code, email address and check the box that states start savingI will contact VIP and request that all the billings be refunded

The customer did place an internet order and accepted the VIP programWhen you accept the program you receive several emails welcoming you as well as a reminder post card that comes before the first billingI have tried the *** number and have gotten a representativeI will call and
cancel the membership and ask for the to be refunded to the customer

Our inventory started on 03/31/and at checkout on the website it stated that at this time we were doing inventory and the orders would ship as soon as inventory was complete. We completed inventory on Friday 4/7/and the order was shipped on Monday 04/10/tracking number
***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regarding the incorrect merchandise sent and the correct order being sent by June 15, this is the following true status if my Order with NorthStyle and the confusion to covet.The periwinkle dress was returned and cost me additional shippingThe shipping cost was to be reimbursed to me and the refund check they claim they sent over ten days ago has not been delivered to my only mailing address and I get mail here every dayAlthough I received the correct merchandise which is a size navy and white polka dot dress after the promised delivery time, I chose to keep the dress and it was prepaid along with shippingThe order originated in the month of May and we will soon be going into AugustWhere is the credit or refund due meI do not want to continue a business and or customer relationship with those who have caused such confusionTheir manner of involving too many different people and excuses to bide time us unethical and worthless and wasteful
Regards,
*** ***

We will contact the Back in the Saddle VIP and have them cancel your membership and refund your membership feesWe did not sign you up for this membershipThis is something you had to have done when you placed the order via the internetIt specifically states JOIN VIP TODAY TO CLAIM FREE SHIPPING
AND 10% CASH BACK ON EVERY ORDERIt then states offer and billing detailsOn the left it states START SAVING NOW ...To claim your 10% cash back and free shipping on today's order simply provide your email address and click start saving to join Back in the Saddle VIP todayBy entering your email address below as your electronic signature and click "Start Savings" after your days free you authorize Back in the Saddle to charge monthly membership fees of as described in the offer and billing details to the account you provided for your purchase today.You would also receive an email stating you accepted the VIP program

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Refund received in fullThank you very much
Regards,
*** ***

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. The event I ordered this item for is on September and at the end of July I was told by a company repthat the item was on backorder and they would be receiving shipment the first week of August and then they would ship it out to meNow your telling me again that its a backorder item and shipment is indefiniteSo when I ordered this item on July 6th, your company stated that in the ordering process it was in stockWhat makes it worse is my daughter has been a long standing customer of yours and how this company has treated me with complete unprofessionalism has determined she will take her business somewhere elseI can not decide in all the different reasons I have been given what I am supposed to believe? I no longer want this item and will have no charges made to my credit card concerning this purchaseRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This matter remains active until such time as I receive my refundIt has not been processed, yetThe "apology" from the company is worthless and does not address their customer guarantee of prompt and courteous serviceTheir customer guarantee says nothing about 4-weeks waiting period for refunds, it simply says "prompt and courteous service" neither of which has been performedIN addition, the company never replied to calls or emails inquiring about the status of my refundSo, no, I do not accept the apology and this matter is not closed until the refund has been processed by my credit card company
*** ***

...International ShippingCanada - Orders are shipped at standard shipping rate plus a $surchargeAllow additional time for delivery.Other International - Special rules and restrictions apply for International ordersInternational shipping rates are standard shipping rate plus a $surcharge
Allow additional time for delivery.All norders may incur duty, tax and brokerage feesContact your local Customs Office for more information.This is what is posted on the Pyramid Website under shippingAlso the customer would have received an order confirmation with the total after placing her order.One of the items has shipped and the skirt is on backorder at this time

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The customer placed an internet order and did accept the VIP programIn the details as well as the email confirmation sent after accepting it states the program is free for the first days and if you do not call to cancel after the days a fee of will be charged to the credit card used to
place the order monthly until you call to cancelTo cancel please call the toll free VIP number ###-###-#### to cancel and ask for a refund of your monthly fees