A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Yes, all merchandise has been returned, and I have acknowledged that I made pymts = total $309.73, I do not expect to receive more of a refund than what I paid. However, the credits shown on my *** are :2/18/ 24/952/18/ 12/28/15 24.99Total credited to date - $99.94 - amount due to me $209.79 = $(The amount I paid to Young Explorers)I have repeatedly reported this to Young Explorers to no avail. If the amount they have quoted has been credited, it has not been credited to my *** acct. My account is with *** *** ***, who incidentally, have also been in contact with Young Explorers*** has credited my account until this issue is resolved.Regards,
*** ***

I have given your name and address to our marketing department to have your name removed from all of our catalog mailings

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[First of all this is the 3rd or 4th different story I have heard...it just sounds like another excuse to me. When I called on the 29th NO SUCH OFFER WAS MADE! The person on the phone was nice enough....until she HUNG UP ON ME!!! The order WAS NOT CANCELEDI just looked at the site and they finally ...FINALLY...canceled the order, no doubt AFTER they received letter from Revdex.comI do not want you to just say you are going to ship the glasses to me...for one I do not, and will not ever trust you again; and therefore the only way I will accept your offer is if you will ship them to me at ZERO cost and zero shipping.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** *** This is what was told to me each of the three times I called I don't trust that it is true

A check # *** for was generated on 1/6/If you have not received this please let us know and we will do a stop payment and reissue a new check

When the order was placed via the internet the VIP program was acceptedYou must fill out informtation as well as click on the accept buttonYou also get a follow up email to the address you enter on your order welcoming you to the VIP club with all the details listed againI will contact the VIP
program and cancel your membership and request a refund

This customer belongs to our VIP loyalty program and gets free shipping rebates on all her ordersI have credited her for the and notified the VIP program that this has been done so there is no need to claim her free shipping with them

The customer placed an internet order in January of and accepted the VIP membership programThe first days are free and after days as stated in the Offer Details unless you call to cancel there is a monthly fee of An email is sent at time of purchase with the VIP toll
free number in which to cancel or inquire about the benefits.I will call and cancel this membership and have the fees refunded back to the credit card

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing
to accept the business response that my complaint will be closed as resolved. I JUST NOW RECEIVED AN E-MAIL FROM THEM SAYING THEY SHIPPED IT YESTERDAY.YOU GUYS ARE THE BEST!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]Why such a long delay on the coverlet? It has been listed as "in warehouse" since 8-7- That is WORKING days.............When will the coverlet be shipped?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing
to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Our warehouse did move to a different part of the state and items were not available to shipTwo of the items shipped on 7/22/and of the items were on back orderThe customer cancelled those items yesterday 8/4/and a check # *** for was generatedThe customer should receive this
check by the middle to end of next week

The credit was processed on 11/23/and the bank states the credit was done through a chargeback from the customer on 11/10/

We would love to do that! We will do so and provide you with proof if needed That is a great idea Thank you for the refund in advance ***
***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The customer placed a mail order which we received on 5/4/and processed with a check for $The customer called on 5/7/and told us there was no money in his account and the check would not go through and to cancel the order, which we did on the 7th of MayHe then called back on the 10th
on May stating the check was cashedWe cancelled the order on his request stating the check would not cash and come back to us as no funds availableWhen he called back on teh10th we contacted our accounting department to insure that the check to date has not come backThey assured us that a refund for the check amount of has been processed to the customer for the original amount of the order.Had the customer not called the order would have shipped in a timely manner

A refund was mailed for check number *** on 02/23/

I have issued a new gift certificate to you sorry for any inconvenience

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The section about paying $a month after days was hidden from view. "See Offer Details" was exceptional small and at the very bottom of an otherwise large font offer. I am so tired of scams with hidden monthly charges. They degrade internet commerce entirely
Regards,
*** ***

When the customer called regarding sending back the item the operator told her we do not reimburse for return postage unless the item is damagedThe customer stated there was nothing wrong with the itemThe operator checked and the customer did have the VIP program that she signed up for over the
internet when she placed the order and gave her the telephone number to Back in the Saddle VIP 1-*** which she should call to receive a return rebate form to claim her return postage of up to She is still able to redeem this rebate because she was a VIP member at the time she returned the item

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
]If this response is correct, then it is *** Card that has reversed their credit of $on Apr14, as shown on attached billingPlease direct this complaint to *** Card as they reversed the credit calling it 'temporary'Something is wrong in this transaction as posted on my *** Card billPlease let me know if you need more information for switching my complaint to my *** card billing attached herewith
Regards, *** ***
*** ***