A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI still think it's ridiculous that the only way this company would communicate with me was through a Revdex.com complaint formIf they would just respond to their customer contact form, all of this could have been avoidedAnd they would have had a repeat customer instead of someone who will never do business with them again
Regards,
*** ***

The 15% off offer was sent to you on April 14th stating your Order *** was shipped and on its way to you and if you wished to place another order within hours of this email they would give you 15% off that order.The free shipping email dated 4/21/stated you had an item still in your cart that was not deleted and if you still wanted to order that item they would give you free shippingYou could have put two of the same items in your cart and only ordered one maybe different sizes etcbut the original order was placed for this item on April of To order this item the last step was entering your credit card numberWe could not have processed the order without it

All of the items have shipped with the exception of item *** which we see as lost in transitI have reshipped and sent out expressThe jacket (*** was shipped on the 14th and is in transit and should be delivered per the tracking number by Saturday the 19th

This item was on backorder and was received on 01/10/At this time the order is ready to be shipped and I cannot change the ship methodWhat I will do is once it has been charged I will credit back the shipping of for all your
inconvenience

If the credits have not reached your credit card it is because you filed a chargeback with your credit card company regarding charges from this orderThe credit card company reviews the order and makes a decision as to what credits are due the customer and if the charges should be reversed

An order was placed via the web on 12/12/and shipped on Monday 12/14/The shipping time is to business daysI tracked the package with the tracking number provided and it shows the package was in Atlanta Ga on Sunday the 20thPer *** ** tracking the package will be delivered via the
postal service on or before December 23rd.At this time of year we have an abundance of emails and are trying to answer them in the order in which we receive themSorry for any inconvenience

As stated the warehouse moved to a completely different part of the state the end of June and all mail was forwarded which takes longer than normal, but as I stated I processed your refund

The customer placed a mail order on 5/10/for a total of which shipped out on 5/8/We received a stop payment on the check on 06/08/The customer then sent in another check for the merchandise received on 7/11/The new order *** totaling was flagged by accounting due to
the previous stop paymentThe refund check for this order *** for was generated on 4/25/If you have not received it to date I will reissue another check and put a stop payment on this check

We receive the paperwork with the items that were returned from the warehouse to processThe item you stated was returned was not checked off therefore the operator processing the return did not do a credit for this itemI have processed the item as returned and the credit has been posted to the credit card used to purchase the items

An order was placed for rings (a purple turquoise and a black mother of pearl)She returned both rings but requested a size in the black mother of pearlWe refunded her for the rings on 3/14/and then we got authorization to charge her credit card for the size ring of This item is
on backorder so we have not charged the credit card to date, we only charge when shipped. I will cancel the order if the customer requests and then when the item becomes available she may order at her convenience

The coverlet shipped on 9/15/with a tracking number of ***

The customer placed an internet order and accepted the VIP membership by entering their email in the box provided stating by entering hyour email address below as your electronic signature and by clicking Start Savings after your days free, you authorize VIP to charge monthly membership fees
as described in the Offer Details on the right, to the same account you provided for your purchaseIn the offer details it gives the toll free number to call to cancel or to answer any questions the consumer might haveAn email is also sent welcoming them to the program.I will contact the VIP membership and request the customer's membership be cancelled and a refund issued

I will contact the direct marketing department and have the address removed from all mailings

I will notate your account that you should have free shipping on your orderIf you place the order via the internet you must call and give the operator the order number so they see the comments regarding the free shippingTo receive the free shipping on an email promotion you should place the
order through that link and the free shipping should come off at the end of your orderIf this does not happen please feel free to call and speak with a supervisor who can remove the postageI am sorry for any inconvenience

I have emailed the warehouse to find out what the problem is shipping your itemsWhen I receive an answer back I will call you personally and let you know when the items will shipI have requested they be shipped out express once they fix the problemWe will certainly refund you the 15% once the
items are shipped

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** *** There is still a $hold on my bank account as of 4:PM, August 8, 2016. Also, although I tried many times to cancel it, the stacked books table was delivered by *** today. I have sent it back and expect a refund
here

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I spoke to the business on December and asked for a complete refund of the helicopter, as well as a refund for my twice having to ship the return helicopter at my own expense I was told by the sales person that both a complete refund of the helicopter would be processed as well as a full refund of my personal shipping expense to return two defective helicopters ($13.69) No refunds have been issued to me. Moreover, having already received and returned two defective helicopters, I asked for a refund, NOT AN EXCHANGE I did this both over the phone on December and by way of my letter of December (which was included with the second defective helicopter Instead of receiving a refund like I asked for, I have received a third DEFECTIVE helicopter in the mail This entire process is truly outrageous
Regards,
*** ***

This order was placed over the internetI have stopped shipment on this order which is from our *** company

The customer placed an internet order *** and accepted the Expressions VIP programIf she wishes to cancel she must call the toll free number 1-*** and ask for a refund of her membership fees

The bracelet shipped out on the 16th of July and the suncatcher is in the warehouse and should ship by the end of the weekWe have moved our warehouse to a new location and we have taken a little longer to ship out ordersSorry for any inconvenience