A & D Wood Products, Inc.

This customer's order was placed on the internet and to accept this program before you enter your email address and select the accept the membership box it states that the program is free for the first days and after if the program is not canceled a monthly fee of is charged to the credit
used on the order until you call to cancelNever is the fee not shown before the acceptance required to join

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I also want to apologize for the complaint since I missed this refund when checking over my credit card statementsHowever, I would also like to suggest that Northstyle/Potpourri improve its customer support service, which led to this complaintHad they simply researched and told me the refund had been issued the first time I contacted them, the issue would have been resolved months earlierPerhaps Northstyle management can look into the customer support issue related to this case; however, I do not require a follow-upThank you for your prompt response to this complaint
Regards,
*** ***

I have just emailed the VIP agent who responded to me in August that they contacted you to let you know they canceled your membership and refunded your fees and asked that they handle this immediately

If you incur any charges regarding getting copies etcwe will gladly reimburse youAs soon as you are able to get this information please call our toll free number and ask for my extension *** and I will assist you

We have refunded the customer for the item she purchasedA refund was mailed # *** for the the amount on her order on 4/6/the day after we received the complaint

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you so very much for the prompt action on your part towards my dilemmaI will gladly accept the refund check of $for items not received
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, if I receive any more catalogs I will file a new complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We did a credit for the customer for the incorrect color dress and reshipped the new dress out and billedThis dress was delivered on 6/17/at 2:17pm

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand
that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The monthly fee is not for a catalog subscriptionWhen placing an internet order you signed up for our VIP membership programI do see where all of your charges for this program were refunded on 11/4/I checked to see what watch had a price tag on it because we order our items from
different vendors which do not put any tags on their items but I could not see any order for watches under your husbands name

I have processed the refund as well as the return postage for the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

The only check we received was for $which we issued a refund forIf you can provide a copy of the front and bank of any additional checks that were cashed by us we would gladly issue a refund for those as well

As stated the order shipped the day it was placed and if the order has made it to the warehouse we are unable to cancel or stop shipmentOur merchandise has an unconditional guarantee and can be returned at any time for a refund or exchange

We have placed the order and it will ship overnight tomorrow and you will receive it on Wednesday January 6thSorry for any inconvenience

I apologize for receiving an empty package and have issued a full refund

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***