A & D Wood Products, Inc.

I will have the calls pulled and address the situation regarding the way you were spoken toI do apologizeTwo shipments were sent and should arrive on Monday the 22nd.I will credit you for one of the orders and please donate the duplicate item to the charity of your choice

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have called the company by phone as you suggested, and they said they would cancel my VIP membership. If I get charged again this month or any following months, you will be hearing from me again.Thank you
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was never told that the product was not available when I ordered the item or any of the times that I called I was not told by the sales person that my card was not going to be charged I destroyed the gift card because the entire amount was used for the purchase I have no way to recover the $gift card The company should have told me when I called the first time and still had the gift card that the transaction never occurred It took me talking with different people at different times to finally learn that the order had not been completedThe first time was two weeks after I ordered and was told the order would be sent out after the 4th of July holiday I called back a week later and was told that the order would be shipped by the end of the week At no point in any of these conversations did anyone tell me that the order was not processed or on hold I was told on the second call that the Customer service representative would personally check to see what the hold up was and call me back the next day No one called me back I then emailed the company and explained what I had been told No one from the company contacted me I called again several days latter and it was at this point I was told the reason the order did not go through was because the *** card did not go through and I owed the balanceAt this point I had not checked my *** card to see if it had been charged and not had a positive experience with the company so I did not want to give my card information again So the representative canceled the order and said she put the money back on to the *** gift cardI explained I did not have the card any longer so how could I get my money back She told me she would turn it over the the supervisor because she did not now how to handle the problem She said the supervisor would call me the next day and she would call to make sure someone called me No one called me so I called again At this point I was told that neither card was charged I explained to representative that I no longer had the *** card so how could I get my money back and he told me I should never thrown the card away and there was nothing he could do I asked to talk to a supervisor and was told they would not tell me anything differentI insisted on talking to a supervisor and was sent to a voice mail That person has never called me
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that their response is acceptableKatherine
(the manager) did call me on Monday, June 26, I am still awaiting the receipt of my checkOnce I receive my payment, I will be satisfied regarding my issues and/or concerns in reference to complaint #***I would ask that my complaint not be closes until I have received reimbursement.
Regards,
E ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
All that is great, if it had been so, but I never knew it ever existed, nor did I ever know to use it in any of the businesses listed There was never a notice given to me about this "offer".Most businesses which offer such services would also give some card, number, or something which can be used for such services None was givenI had no idea I had this service, therefore it was never used
Regards, *** *** *** ***

I have credited back the gift certificate amount of $dollars to the *** *** card used for the purchase

We are a member of the Revdex.comI can see where you placed an order via the web for Bare Bites and they were shipped on 12/6/and received on 12/11/What items were incorrect and what did you receiveOur customer service line is open until midnight days a week if you would like to speak
with an operator

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint
# ***
I rejected the business response because they did not say that they would credit my credit card the full $I ordered one item and was charged and I NEVER received the itemFinally after many contacts they send me the item but charged me againI looked on my credit card and no credit or refund is thereI will not be satisfied until I receive the credit
Regards,
*** ***

Revdex.com:
Even though I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***, I still desire my complaint to remain a part of these thieving ***' profile. I will STILL warn the public about them as well, since I was sent through *** to get my money back
Regards,
*** *** ***
*** ** ***

The customer wanted a return label that could be picked up at her houseWe do not have that type of return labelThe label that we issue is a prepaid *** ** label that can be dropped off at any *** ** location or *** ** drop boxThe customer called back on Friday 5/12/stating she would accept
that type of return labelWe processed the label through *** ** on Monday morning the 15thA full refund including postage will be processed with return of item

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve
my issues and/or concerns in reference to complaint # ***
I just talked to my sister, *** ***, who purchased the shirt in question. What really happened is that I returned the shirt and asked for another in a size larger. They, instead, sent the shirt I returned to them back to my sister and told her there were no larges in stock. She called them and asked why they sent the shirt back to her. They said they had no larges, so she can keep the shirt or give it to Goodwill, and they would send me a large in January. SHE DID NOT RECEIVE A CREDIT. I DO NOT HAVE A LARGER SHIRT. They are either lying or don't know what they are doing. Where is the proof of a credit???? It did not happen.rRegards,
*** ***

Potpourri Group:Please verify ***'s name and my postal address on *** *** in Chippewa Falls are COMPLETELY REMOVED from your direct marketing databases. If I continue to receive promotional materials from your business(es) bearing ***'s name in my postal mailbox I will be taking legal action against your organization.-CAP
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you so very much for the prompt action on your part towards my dilemmaI will gladly accept the refund check of $for items not received
Regards,
*** ***

Revdex.com:You can delete the claim; the *** finally delivered the package after I filed a complaint with the head postmaster.thanks

Revdex.com:
I have reviewed the response and have determined that the response tentatively satisfies my issues in reference to complaint #***.
However, since this business has ignored my requests on three previous occasions, I cannot consider this matter completely closed until some extended period of time has gone by in order to evaluate if I have in fact be removed from their lists. I will notify the Revdex.com again if I continue to receive mail/marketing materials from this organization or its third party affiliates *** ***

The item you sent back has not been received to date but I will credit you for the order that was incorrectThe item is still on backorder and as you requested if it has not been sent you would like to cancel which I will doTo recap a refund will be given for the order in which you received an incorrect item and the order with the correct item that is on backorder will be canceled

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint
#***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I also want to apologize for the complaint since I missed this refund when checking over my credit card statementsHowever, I would also like to suggest that Northstyle/Potpourri improve its customer support service, which led to this complaintHad they simply researched and told me the refund had been issued the first time I contacted them, the issue would have been resolved months earlierPerhaps Northstyle management can look into the customer support issue related to this case; however, I do not require a follow-upThank you for your prompt response to this complaint
Regards,
*** ***

This customer placed an order the internet in January of She accepted the VIP program by checking off the boxes required to accept the program and also entering her zip code at the acceptance spaceAn email is sent confirming the enrolling of the VIP program along with the toll free number to
call and cancel because the first days are free and you are under no obligation to continueThe VIP number to call is 1-8***They will assist you in canceling your membership and refunding your monthly charges