A & D Wood Products, Inc.

We record our calls and when the customer called on the 7th of May and he asked if the check was processed because there was no money in his account, she told him he would have to call his bank to see if the check had been cashed that we would not know until the check comes back from the bankHe at that point stated to cancel the order and tell him the items he ordered and he would order at a later date when he has the moneyShe said she would send him out a catalog and cancel the order as requestedWe have no control over if the bank will send us back the check stating insufficient funds or the bank covers the account and charges a feeIt can take weeks for a check to come back to us if the bank denies paymentWe took the customers word and cancelled the order thinking his check would be returned to us

I apologize for receiving an empty package and have issued a full refund

I have given you a credit to your card for the package shipped but you have not received

Order Number *** was for a tunic in size L ordered via the internet on 12/11/and Order *** was for an XL tunic ordered via the internet on 3/29/We received themboth back and credited on 5/1/The credit was posted back to your credit card ending in ***The reasons on the forms
were size so we did not do an exchangeIf you would still like the item please call our ###-###-#### and our customer service representative would gladly replace the XL with no shipping

The credit card declined on this order so nothing has shipped nor has it been charged

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This hand-off of responsibility to *** is nonsenseCan you imagine how much money this company is collecting for this $expedited order scam? - $here, $there, and so onI find this apology obnoxious and clearly this company is dishonestGo get 'em Revdex.com!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This company is not telling the truth. They never refunded me a single penny!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The item I ordered did arrive before Christmas and my grandchild was happy with the toy, so I am willing to consider the issue resolved. However, I will not do business with this company again and will discourage others from doing so because of their lack of response to my messages and the fact that I was unable to track my order. In this time of wide-spread online fraud, it is imperative that companies provide excellent customer service (including timely responses to customers) in order to gain their customers' trust, especially for first-time customers. I'm glad my grandson wasn't disappointed on Christmas day, but this is my one and only time shopping with Young Explorers
Regards,
*** ***

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***The information that the company replied with is correct, but I did not sign up for their VIP membership and still request a refund for the two $14.95 withdraws.
Regards,
*** ***

The tracking tells us that the package was delivered to the address via her postal service at 1:37pm on Saturday 3/19/We do not have access to local postal services but the customer can contact her post office with the tracking number of *** to check with the postman to see
where the package was leftI will notate the customer's account that she will be calling back and to credit if the postal service is filing a claim to reimburse us the package cost

I will also have the Marketing department remove any catalogs with the name of *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or
resolve my issues and/or concerns in reference to complaint # ***I couldn't find how to return them, and get an authorized return label, so there's no dispute as to the return Every company I hae had to return merchandise to provides an authorization for return, and a paid return labe
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand
that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Once our physicall inventory was complete a refund for the boots were done on 3/5/bacl to the credit card used to purchase the items

I have canceled your back order and I do apologize for the delay in receiving the item

I do apologize your order was shipped to the incorrect zip code of and came back as undeliverableRefund checks were issued when the items came back but they also were returnedI have now corrected your address and a refund check is being sent to you in the amount of

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Is there a question in the message that was just sent to me? The company states the item is in the warehouse then says it is unavailable I simply want my item - this should not be so complicated At this point I also want a 10% discount and free shipping Again, please ship the item to me *** ***
Regards,
*** ***

We do have an email sign up where if you give your email address you are entered to win a dollar gift cardThe pop up at the end of the order is the VIP offer where you can get 10% and free shipping off your order as well as 5% back from over retailersThis offer had terms and conditions
which states the first days are free and you can call to call at any time during the free trial period and you will not be chargedIf you do not cancel then you will be charged a month until you call to cancelThis information is also sent to the email address they provided when they accepted the VIP offer and entered their email address in the space provided to accept this offerThe toll free number to cancel is in this information which is ***.The order was cancelled by the customer and if the VIP program was contacted there is no charge of

Tell us why here...The customer did place an internet order in December of and signed up for the VIP programI will contact Favorites VIP and have them cancel the program and refund all monthly charges after the free day trial