Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Without any proof that this has ACTUALLY been done, I would like to wait to see if they indeed do as they ask before closing thisThey have not proved to be good on their word in the pastThank you for understanding this need! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I would like a second confirmation that this has been handled and a name at Potpourri of the person in charge This was "handled" fully in August....and THEN I was charged September and October and never removed from the VIP List So simply stated, I do not believe or trust this company to have handled this correctly Please send a name that can be attached to this complaint from Potpourri Thank you Regards, [redacted]
An internet order was placed on 11/07/by the customerShe accepted the VIP membership by entering all the information asked to join the VIP and checking off the box that she agreed to the terms and conditions of the programI will contact VIP and cancel her membership and request a refund of the two monthly charges after her free day trial
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank You for the responseThey did refund my money
Any time you receive a free shipping email please go through that link to place your order and the free shipping will apply to your orderI have credited your account for your shipping charges of
This company, also doing business as EXPRESSIONS has failed to return the money of a senior who was crazy enough to give them a chance and order from them The items she ordered never arrived, and they refuse to refund the payment We are demanding a refund, before we open this company and its practices up to the public We also want to be sure that this complaint remains a part of their Revdex.com record
This order was placed on a Sunday and rush ship method was requested which is an extra The order should have shipped out on Monday but did not ship until WednesdayWe have refunded shipping for the customers inconvenience
The customer did place an order for this item on 10/21/The item was on backorder at that timeThe customer called back on 11/23/to cancel the order which we did We do not charge the credit card until the item shipsI have checked and no charges have been put on this credit card
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Inadequate response from Potpourri Group.Why is the customer charged in the first place for an item that is not in stock? Most modern, reputable mail order companies have up-to-date information on inventoryThis is not 1975.Why is the customer not notified if their ordered item is out of stock when NorthStyle/Potpourri has the customer's e-mail address? This seems to be a common theme in the many complaints filed against this company.Why an anonymous response from the company with no name or contact info from the responder to the complaint? Why no response from Customer Service? ( I e-mailed [redacted] on 2/14/about the issue)Seems like things are pretty dysfunctional at Potpourri Group and nobody wants to be accountable.I do not want to close this complaint until I receive an adequate response from the company Regards, [redacted]
The credit was processed by us and as stated we were debited at the time you were creditedThe reference number to give your bank is [redacted] That is the credit to your accountWe have no further actions done on your credit card,
We see that the package shipped on 4/26/If you have not received it to date I have processed a full refund to the credit card used to make the purchase todayYou should see it on your statement within to hours
This item is still on backorder and we would be willing to substitute any item for this item to ship out immediately if in stockI will comment your order of this so please call our toll free number [redacted] and any operator will be able to assist you
I will forward your name and address to our director of marketing to have you removed from all mailings as well as not to purchase your name from the direct marketing association
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am tired of hearing excuses why the mailings cannot be stopped within a reasonable timeI was told at one time that catalogues are printed three (!) months ahead, and no, I do not consider this an acceptable time frameMaybe it is time to change your processFigure something out Regards, [redacted]
I will submit your name and address to our marketing department to have all mailings stopped under your informationThis will take approximately days so all catalogs that might already be printed to ceaseAfter that time frame you will not be receiving our catalogs
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Without any proof that this has ACTUALLY been done, I would like to wait to see if they indeed do as they ask before closing thisThey have not proved to be good on their word in the pastThank you for understanding this need! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I would like a second confirmation that this has been handled and a name at Potpourri of the person in charge This was "handled" fully in August....and THEN I was charged September and October and never removed from the VIP List So simply stated, I do not believe or trust this company to have handled this correctly Please send a name that can be attached to this complaint from Potpourri Thank you Regards, [redacted]
An internet order was placed on 11/07/by the customerShe accepted the VIP membership by entering all the information asked to join the VIP and checking off the box that she agreed to the terms and conditions of the programI will contact VIP and cancel her membership and request a refund of the two monthly charges after her free day trial
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank You for the responseThey did refund my money
Any time you receive a free shipping email please go through that link to place your order and the free shipping will apply to your orderI have credited your account for your shipping charges of
We have given the customer the full refundThere is no comments as to why she is still disputing
A [redacted] prepaid label will be sent to you via your email address
I have gotten a response from the director of marketing that your name has been removed
It was refunded to the credit card ending in that was used to place the order
This company, also doing business as EXPRESSIONS has failed to return the money of a senior who was crazy enough to give them a chance and order from them The items she ordered never arrived, and they refuse to refund the payment We are demanding a refund, before we open this company and its practices up to the public We also want to be sure that this complaint remains a part of their Revdex.com record
This order was placed on a Sunday and rush ship method was requested which is an extra The order should have shipped out on Monday but did not ship until WednesdayWe have refunded shipping for the customers inconvenience
The customer did place an order for this item on 10/21/The item was on backorder at that timeThe customer called back on 11/23/to cancel the order which we did We do not charge the credit card until the item shipsI have checked and no charges have been put on this credit card
A new grooming tool was sent out on 2/18/Sorry for any inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Inadequate response from Potpourri Group.Why is the customer charged in the first place for an item that is not in stock? Most modern, reputable mail order companies have up-to-date information on inventoryThis is not 1975.Why is the customer not notified if their ordered item is out of stock when NorthStyle/Potpourri has the customer's e-mail address? This seems to be a common theme in the many complaints filed against this company.Why an anonymous response from the company with no name or contact info from the responder to the complaint? Why no response from Customer Service? ( I e-mailed [redacted] on 2/14/about the issue)Seems like things are pretty dysfunctional at Potpourri Group and nobody wants to be accountable.I do not want to close this complaint until I receive an adequate response from the company Regards, [redacted]
The credit was processed by us and as stated we were debited at the time you were creditedThe reference number to give your bank is [redacted] That is the credit to your accountWe have no further actions done on your credit card,
We see that the package shipped on 4/26/If you have not received it to date I have processed a full refund to the credit card used to make the purchase todayYou should see it on your statement within to hours
This item is still on backorder and we would be willing to substitute any item for this item to ship out immediately if in stockI will comment your order of this so please call our toll free number [redacted] and any operator will be able to assist you
I will forward your name and address to our director of marketing to have you removed from all mailings as well as not to purchase your name from the direct marketing association
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am tired of hearing excuses why the mailings cannot be stopped within a reasonable timeI was told at one time that catalogues are printed three (!) months ahead, and no, I do not consider this an acceptable time frameMaybe it is time to change your processFigure something out Regards, [redacted]
I will submit your name and address to our marketing department to have all mailings stopped under your informationThis will take approximately days so all catalogs that might already be printed to ceaseAfter that time frame you will not be receiving our catalogs