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A & D Wood Products Reviews (279)

I have cancelled the order as you requested

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] However, I do think that they need to stop the consumer on the page they are signing up for this VIP Membership, and put in a second step to be sure it is read carefullyIf I read there response, I assumed I checked it and that I read it as signing up for an account, not a membership, but to log in with ease in the future Additionally, my order confirmation does not include any mention of the purchased VIP Membership Look at my order confirmation above; I never clicked below to sign up! So I think they have an issue with that process on the website.I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

The customer placed an internet order with our companyAfter placing the order a special offer comes up to join our VIP ProgramOn the right side of the screen it says "Join VIP today to claim Free Shipping and 10% Cash Back on Every OrderHurry! That's _____________(it adds 10% of their order and the shipping amount) on Today's OrderUnder this it also lets you know that you save 5% at over 1,Marketplace retailers such as [redacted] , [redacted] ***, [redacted] and [redacted] .Save up to $per year with shipping rebaters at over 1,Marketplace retailers including return shipping!Save 10% on Gift Cards to popular merchants such as [redacted] , [redacted] , [redacted] , and [redacted] .Total savings of up to 1,in cash back, $in shipping savings and up to $500in return shipping every membership year!Offer details: Simply click the "Start Savings " button (on left side of screen ) to activate your Young Exploreres VIP membership and take advantage of the free shipping rebate and 10% cash back on today's purchaseStart enjoying all of your VIP benefils free for days nowIf you decider not to continue your VIP membership simply call [redacted] or log on to cancel during your reviewOtherwise we will automatically extend your membership for just per month charged to the same card you used todayTo cancel your benefits simply sign in or call our toll free number no questions asked.On the left side of the page it states to claim your 10% cash back and free shipping rebate on today's order, simply provide your email address below and click Start Saving to join the Young Explorers VIP today.By entering your email address below as your electronic signature and by clicking Start Saving after your days free you authorize Young Exploreres VIP to charge monthly membership fees of as described in the offer details on the right to the same account you provided for your Young Explorers purchaseThe customer does not just get signed up for the programThey must enter their email address and click the start savings buttonAn email is also sent to the address they enter welcoming them to the programI will at this time cancel the customer's membership and ask that a refund be given

I have contacted the Director of Marketing with the information you have given us to remove your name and address provided for all mailings

The refund check number [redacted] for was mailedIf you have not received this by the 25th of April please let us know and we will put a stop payment on this check and reissue a newcheck

I have cancelled order number [redacted] and will have someone call to confirm

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is a complete lie I asked for a full refund but instead, they partially filled my order I did not order new items I returned items for an exchange and ordered new item with a check for $ They did not deposit the check but instead unlawfully and without my authorization used my debit card information they had on file for me and took $out of my bank account for no apparent reason After and only after I filed a complaint with the Revdex.com did they credit $back into my bank account Then they unlawfully and without my authorization took another $out of my bank account for the new item I ordered This is theft and should be punished as such The Potpourri Group needs to lose it's Revdex.com accreditation I will never do business with any of the companies affiliated with The Potpourri Group including The Pyramid Collection again They think consumers are stupid and don't monitor their bank accounts for suspicious activity Well, guess what, this consumer does Regards, [redacted]

We have refunded the customer for the order placedAs stated previously when the package is stated delivered by the postal service we need the customer to call and state they did not receive the package so they can find out where the package was delivered or a claim can be filed

Both credits were done on 6/1/one to the [redacted] ending in [redacted] with a bank reference number of [redacted] for and the other credit to the [redacted] card ending in [redacted] with a bank reference numbr of [redacted] for

A refund check # for was mailed on 12/09/If you do not receive this check a stop payment must be done to reissue a new checkIt was sent to the [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We are still awaiting the REFUND from this SHYSTER-TYPE business who LIED in their LAST STATEMENT about the money being refunded for a package we don't even believe they sent Regards, [redacted]

I have sent your name and address to our Director of Marketing to have you removed from all mailings

An internet order was placed on 4/30/by [redacted] ***At the end of the order when it decribed the VIP membership with details the customer selected that they would like the membership and entered their zip code as well as selecting the start savings optionAll of the information was on the website and after the order is placed and the customer accepts the program again all the information as well as the toll free number to call and cancel is emailed to the email address used on the order.At this time I will contact the membership and ask that [redacted] membership be canceled and all fees credited back to the credit card used

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI received the item that shipped I believe on 7/16/! I checked the status today on the remaining item which is showing the item IS in the warehouse ! NOW they're saying it will be shipped when it becomes AVAILABLE ??? Their first response stated it would be shipped by the end of the week ! I'm not trusting them one iota ! As I said in my last message, the issue will NOT be settled until the other item is in my possession and intact ! I'm ALSO preparing to file a complaint with the Attorney Generals Office ! Nothing is settled ! Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowCalling it a "knit COAT" still does not make a sweater a coat Fine I will return in for a full refund (I need to know how and I do not want to be responsible for any shipping costs due to the falst advertising of the item), HOWEVER I feel you're advertising needs to be changed to say it is a SWEATER, because that is CLEARLY what it is upon receipt of the item! http://www.pyramidcollection.com/itemdy00.aspx?T1=P92202+S&source=igodigitalExcl... Gray GardenTwo shades of gray! This striking, handsomely knit coat features an asymmetric, cowl-neck collar, with silvertoned, rose-detailed snap buttons down the frontNote the metallic, golden-thread sparkles in the lighter-gray knitLong sleeves; lettuce-edged cuffsPoly/spandexHand wash/dry cleanImportedSizes: S (6–8), M (10–12), L (14), XL (16), 1X (18), 2X (18W), 3X (20W); 32"–39" long.Regards, [redacted]

The customer placed this order via the internet on 02/10/It shipped and was delivered on 02/22/We did the return of the two items one for and the other on 3/8/which was only weeks after the customer received the packageWe do not reimburse postage on returned items as stated under the returns policy on the website

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ The signed lease does state the internet will be paid for by the landlord, which has been upheldWe certainly understand the frustration when a service isn't working and have been in constant communication with [redacted] in efforts to correct the internet issues the resident is experiencingThe manager offered on several occasions to be provide [redacted] the access to the apartment, but the resident declined and stated they would be home for the appointment We hate to hear of this inconvenience to the resident, and understand the frustration with [redacted] 's service as we too have seen the opportunity for [redacted] 's improvement and have discussed these same concerns regarding their serviceThe property manager has offered a transfer onsite to another apartment, but the resident hasn't accepted the offer yetWe are happy to assist with the transfer offerTo our knowledge the internet is now working appropriately in their apartmentWe partnered with the resident and [redacted] in every way we could to resolve the internet as best as we possible couldA rent credit will not be applied at this time for the residents claim of lost wages due to time off work to meet [redacted] for service appointmentsAgain, we are happy to still offer an transfer on site to another apartment if the resident still would like to transfer, and we will waive the transfer fees traditionally chargedThe property manager would gladly discuss the transfer again with the residents Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept thisFirst, it was extremely difficult to get the manager to contact [redacted] at allUntil the very last complaint I had been the only person in contact constantly with [redacted] Further, we were only offered a transfer recently if we agree to sign a brand new month lease, extending past what we already haveI do not want to live here any more let alone be stuck living here longerI do not feel that the property partnered with [redacted] as I had to beg the manager Johnathan to make any type of phone callWhen a [redacted] technician came to our apartment, he said that was the only time he has heard from our apartment managementI'm not sure the situationBut I do know It is not my responsibility to make sure that third party businesses are keeping contracts with TLC propertiesFurther, if our manager offered to be here for [redacted] , this is the first I am hearing of itOnly out of times was our manager on site during these appointments and that time she had called to state she was at a different property and may not be thereBesides Internet, when our hot water heater broke, the manager at that time was not on site and I had to stay home for the repair personI was told by the manager the person would be out within the hourhours later and phone calls, the repair man showed up and it took hours to fix the problemMy manager was no where on the property to be there for this Final Business Response / [redacted] (4000, 9, 2015/11/24) */ Regina is the property manager who has been in communication with [redacted] and the residentsJonathan covered the property for day and may not have been fully aware of the historyWe do apologize if this caused any confusion or miscommunication If the resident would like to transfer to another apartment onsite, we are open to thisHowever, in previous requests, she has requested a guarantee in internet serviceWhile we certainly, do out best to provide the service in all apartments, we can't guarantee anything that is provided by a 3rd partyTo our knowledge the internet is now working properly in the apartmentIf there is still a request to transfer onsite to a new apartment, please contact to office directly to review availability and options Final Consumer Response / [redacted] (2000, 11, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We will consider speaking with the current property manager on transferringObviously, if there is a long term lease agreement changing our current lease, we will not take this offerHowever, there have been more managers on site than just Regina and Jonathan

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am rejecting your assessment of the issueI requested, and was denied a copy of the "form" I filled out to signup for the VIP clubSince you can't provide me with proof that I did indeed sign up for this bogus "club" you are running, I believe a full refund of the money I spent with your company is warranted Regards, [redacted]

Start Saving Now Provide your email address as your electronic signature and click "Start Saving" belowYour electronic signature serves as your written authorization for VIP to charge/debit the monthly membership fees described in the Offer Details to the right to the same account you just provided with your e orderThis is how someone would sign up for the VIP program after placing their order on the internetAll of the details are explained in detail to the right of this message on the internet and to join as stated above you must enter you email address in the space requested and click on the Start SavingWe do not just sign anyone up that does not want the programI have checked and your membership has been canceled and all fees refunded

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

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