All I would need is the tracking number and the items returnedThe items could have been received in the warehouse on the 16th but at this time of year they may not be processed until after the first of the yearThat is why I asked for the tracking number the items returned and the amount of the return shipping and I will manually process the return
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
I verified Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We do the exchanges this way for the reason of the new item being backorderedWe give credit first to the item that is returned for whatever reason (it is returned and should be credited)We then place a new order for the item wantedAs I stated we do not charge until the item ships therefore if the item is on backorder for any length of time it is not billed until we ship the itemAt the time of placing the order the bank gives us authorization for that amount of money (we have not charged the customer) We only charge at time of shipmentSome banks usually if it is a debit card will charge the customer and if the company does not bill within days puts the money back in the customers account until a charge is received.I do apologize if your emails were not answeredWe are open -and have customer service staffed at those times for your convenience
On the website it states that all merchandise is 100% guaranteedIf for any reason you're not satisfied with your product, simply return it for a prompt and courteous exchange, credit, or refund of the merchandise purchase price.The customer did call on the 30th of April stated she would be returning itemsOn the back of the invoiceit does state please allow 4-weeks for exchanges, and or refunds by credit card or checkWhen the customer called, the operator told her if she had her tracking number for the package returned and the items she returnedwe could process the return soonerWe have not received the tracking number of the return nor the items returned
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The reason for the difference in the amounts has nothing to do with the shippingOne of the items are on backorder and we do not bill for the items until they are shippedThe items were in the warehouse on the 17th and ready to ship but the order was not shipped confirmed until the 25th and a confirmation sent out via email on the 26th
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint # [redacted] However, I do not wish to waste any more of the Bureau’s time I understand that by choosing to accept the business response that my complaint will be listed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Their response would be fine IF they did what they said they would doI sent the merchandise back (with tracking and insurance); I emailed them with the postage amountThey received the package on Wednesday, December They have not yet credited my credit card for the merchandise I returned; nor have they refunded the postage or communicated with me in any way(They don’t respond to emails, though they claim you’ll get a response within hours)I’ve never dealt with a company that is less concerned with customer service than this one Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
The internet order you placed and accepted the VIP was on October 15, To accept the VIP you must check the box indicated that you have read all the terms and conditions and you must enter your email address in the space provided on the applicationAll of this was done as well as an email confirming the membershipThe first days were free and your billing started on the 15th of NovemberI will contact the VIP and have them cancel your membership and refund your monthly payments stating non use
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] On October 2, 2017, I received an assurance from the Stitchery through you that a new gift card would be sent to meAs of today Oct16th, I still have not received the gift cardI realize that you have closed the file however, the company has not followed through on their part of the agreement Regards, [redacted]
We have refunded all money charged from when the VIP was accepted in February of I have contacted VIP and they have canceled your membership and no further charges will occur
We received a call from the original purchaser who stated that this is a fraud and she is contacting her lawyerThe dresses per [redacted] were never given to you and she wished that the new order be cancelled and no money should be sent to youAt this time we cannot honor any exchange or refund per the statements from the original purchaser of the items
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ The notice to vacate form signed by the residents stated the residents would be moving out on Sept 30thThere were dates documented on the form for the move out inspection:.9/at 8am and 9/at 9amand then scratched outThe car was tagged on 9/4/at 23:by our after hours security teamWe have a report along with photos documenting the time of taggingThe car was still on property without proper license plates and still displaying the violation sticker on 9/11/The car was towed at that time The signed lease states that $non-refundable charge for restoration will be deducted from the $security depositOf the $eligible for refund, was deducted for the utilities the resident was responsible for from September 9th through September 30thThe remaining $is being refunded to the residentsThe responsibility for the electric was reviewed with the residents on different occasionsThe lease terms were reviewed and the residents understood The final account statement cannot be processed until after the residents' final date of responsibility for the apartment, which was Sept 30thThe refund is being processed and will be mailed to the forwarding address provided by the residents At no time did any staff offer or agree to refund any cost associated to towing the car The residents will be receiving the owed refund of $ Supporting documents for the above statements can be provided if needed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ ***Document Attached [redacted] You can write any day or time you want on a tag stickerThe tow was clearly an act of spite from the office manager for her missing the walkout inspectionMy guess is TLC was not too pleased with her scratching out the date and writing in a new one to cover her mistakeNot to mention tampering with a legal documentIf we would have agreed to this date change we would have initialed it, but we did not and never would have changed our move out dateAfter speaking with TLC directly they said they would look into the scratching out of the dateOur car was towed the next day on the 11thThere was no tag sticker on the 4th, 5th or 8th of September as they claim there wasWe would never leave a car without looking it over firstWe also had a family member look at the car on the 8th and there was still no tagThe property manager and the family member are both in agreement that she inspected the car on the 8thThe property manager also stated that the tag was a big orange sticker that could not have been missedWhy would someone that dedicated there whole life to teaching and helping others not tell her daughter that their car was taggedIt is also very convenient that TLC is claiming that the car was tagged a day before we moved outTLC is clearly up to some bad behavior and is not being a leader in the community as they strive to beTLC operates on the motto, "Do unto others as you would have others do unto you." So I ask you does this sound like you are operating by these standards and being a leader in the community? You had our number and knew it was our vehicleThe property manager knew all about the car as we had spoken with her on multiple occasionsThe car was also parked directly in front on the office giving the property manager plenty of time to see it and contact usWe would have moved the car, but we had an agreement that we could leave it as late as September 30th, because we paid for rent the whole monthAs for the security deposit, I suggest that you brush up on Missouri State Tenant/Landlord lawA property cannot deduct money from a security deposit for any other reason other than damages to the apartmentBy the way, we still have not received the deposit refund Final Business Response / [redacted] (4000, 9, 2015/10/27) */ We have photos and a 3rd party security report documenting the date and time the vehicle was tagged; Sept 4th at 23:The actions taken were to follow polices and to remain consistent with all customers; and for no other reasonThe car was tagged and towed for missing vehicle tags for an extended time, not for being parked on the property beyond the 5th We certainly apologize if there was a miscommunication on the move out inspectionThis appears to have been resolved nowNo additional charges for damages were withheld from the depositThe remaining unpaid account balance was deducted from the remaining depositThe residents were aware of the remaining balance that would be charged to their account for improper electricity shut off If you have any additional questions that have not already been reviewed or answered, we would be happy to discuss these with you Final Consumer Response / [redacted] (4200, 11, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) We refuse to except their proposal, because it is not a proposal at allThey have chosen to take a robotic approach rather than owning up to their actions as human beings and a reputable companyA company should never treat situations the same, because every situation is different and good companies know thatThey clearly do not care about their customers or having a positive impact on the communityThe tags were off the vehicle, because we were going to sell it as soon as the state issued us the correct titleWe received the title a few days after getting it back from impound and sold it immediately, as plannedAll of this hassle was unnecessary and could have been avoided if TLC operated appropriatelyThey are not taking responsibly for their employees actions and are avoiding the fact that we had several discussions with the property manager before removing the platesI am not going to repeat all the reasons why TLC Properties is a bad company, because it is obvious in our previous statements and their statementsIt is unfortunate, but we have given this company every opportunity to make it rightHowever, we will move forward and make plans accordingly
All I would need is the tracking number and the items returnedThe items could have been received in the warehouse on the 16th but at this time of year they may not be processed until after the first of the yearThat is why I asked for the tracking number the items returned and the amount of the return shipping and I will manually process the return
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
I verified Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We do the exchanges this way for the reason of the new item being backorderedWe give credit first to the item that is returned for whatever reason (it is returned and should be credited)We then place a new order for the item wantedAs I stated we do not charge until the item ships therefore if the item is on backorder for any length of time it is not billed until we ship the itemAt the time of placing the order the bank gives us authorization for that amount of money (we have not charged the customer) We only charge at time of shipmentSome banks usually if it is a debit card will charge the customer and if the company does not bill within days puts the money back in the customers account until a charge is received.I do apologize if your emails were not answeredWe are open -and have customer service staffed at those times for your convenience
On the website it states that all merchandise is 100% guaranteedIf for any reason you're not satisfied with your product, simply return it for a prompt and courteous exchange, credit, or refund of the merchandise purchase price.The customer did call on the 30th of April stated she would be returning itemsOn the back of the invoiceit does state please allow 4-weeks for exchanges, and or refunds by credit card or checkWhen the customer called, the operator told her if she had her tracking number for the package returned and the items she returnedwe could process the return soonerWe have not received the tracking number of the return nor the items returned
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The reason for the difference in the amounts has nothing to do with the shippingOne of the items are on backorder and we do not bill for the items until they are shippedThe items were in the warehouse on the 17th and ready to ship but the order was not shipped confirmed until the 25th and a confirmation sent out via email on the 26th
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint # [redacted] However, I do not wish to waste any more of the Bureau’s time I understand that by choosing to accept the business response that my complaint will be listed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Their response would be fine IF they did what they said they would doI sent the merchandise back (with tracking and insurance); I emailed them with the postage amountThey received the package on Wednesday, December They have not yet credited my credit card for the merchandise I returned; nor have they refunded the postage or communicated with me in any way(They don’t respond to emails, though they claim you’ll get a response within hours)I’ve never dealt with a company that is less concerned with customer service than this one Regards, [redacted]
We have refunded your shipping for The package was returned from the post office stating incorrect address
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
The package was delivered at 10:am on 4/15/tracking number [redacted]
The internet order you placed and accepted the VIP was on October 15, To accept the VIP you must check the box indicated that you have read all the terms and conditions and you must enter your email address in the space provided on the applicationAll of this was done as well as an email confirming the membershipThe first days were free and your billing started on the 15th of NovemberI will contact the VIP and have them cancel your membership and refund your monthly payments stating non use
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] On October 2, 2017, I received an assurance from the Stitchery through you that a new gift card would be sent to meAs of today Oct16th, I still have not received the gift cardI realize that you have closed the file however, the company has not followed through on their part of the agreement Regards, [redacted]
We have refunded all money charged from when the VIP was accepted in February of I have contacted VIP and they have canceled your membership and no further charges will occur
We received a call from the original purchaser who stated that this is a fraud and she is contacting her lawyerThe dresses per [redacted] were never given to you and she wished that the new order be cancelled and no money should be sent to youAt this time we cannot honor any exchange or refund per the statements from the original purchaser of the items
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ The notice to vacate form signed by the residents stated the residents would be moving out on Sept 30thThere were dates documented on the form for the move out inspection:.9/at 8am and 9/at 9amand then scratched outThe car was tagged on 9/4/at 23:by our after hours security teamWe have a report along with photos documenting the time of taggingThe car was still on property without proper license plates and still displaying the violation sticker on 9/11/The car was towed at that time The signed lease states that $non-refundable charge for restoration will be deducted from the $security depositOf the $eligible for refund, was deducted for the utilities the resident was responsible for from September 9th through September 30thThe remaining $is being refunded to the residentsThe responsibility for the electric was reviewed with the residents on different occasionsThe lease terms were reviewed and the residents understood The final account statement cannot be processed until after the residents' final date of responsibility for the apartment, which was Sept 30thThe refund is being processed and will be mailed to the forwarding address provided by the residents At no time did any staff offer or agree to refund any cost associated to towing the car The residents will be receiving the owed refund of $ Supporting documents for the above statements can be provided if needed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ ***Document Attached [redacted] You can write any day or time you want on a tag stickerThe tow was clearly an act of spite from the office manager for her missing the walkout inspectionMy guess is TLC was not too pleased with her scratching out the date and writing in a new one to cover her mistakeNot to mention tampering with a legal documentIf we would have agreed to this date change we would have initialed it, but we did not and never would have changed our move out dateAfter speaking with TLC directly they said they would look into the scratching out of the dateOur car was towed the next day on the 11thThere was no tag sticker on the 4th, 5th or 8th of September as they claim there wasWe would never leave a car without looking it over firstWe also had a family member look at the car on the 8th and there was still no tagThe property manager and the family member are both in agreement that she inspected the car on the 8thThe property manager also stated that the tag was a big orange sticker that could not have been missedWhy would someone that dedicated there whole life to teaching and helping others not tell her daughter that their car was taggedIt is also very convenient that TLC is claiming that the car was tagged a day before we moved outTLC is clearly up to some bad behavior and is not being a leader in the community as they strive to beTLC operates on the motto, "Do unto others as you would have others do unto you." So I ask you does this sound like you are operating by these standards and being a leader in the community? You had our number and knew it was our vehicleThe property manager knew all about the car as we had spoken with her on multiple occasionsThe car was also parked directly in front on the office giving the property manager plenty of time to see it and contact usWe would have moved the car, but we had an agreement that we could leave it as late as September 30th, because we paid for rent the whole monthAs for the security deposit, I suggest that you brush up on Missouri State Tenant/Landlord lawA property cannot deduct money from a security deposit for any other reason other than damages to the apartmentBy the way, we still have not received the deposit refund Final Business Response / [redacted] (4000, 9, 2015/10/27) */ We have photos and a 3rd party security report documenting the date and time the vehicle was tagged; Sept 4th at 23:The actions taken were to follow polices and to remain consistent with all customers; and for no other reasonThe car was tagged and towed for missing vehicle tags for an extended time, not for being parked on the property beyond the 5th We certainly apologize if there was a miscommunication on the move out inspectionThis appears to have been resolved nowNo additional charges for damages were withheld from the depositThe remaining unpaid account balance was deducted from the remaining depositThe residents were aware of the remaining balance that would be charged to their account for improper electricity shut off If you have any additional questions that have not already been reviewed or answered, we would be happy to discuss these with you Final Consumer Response / [redacted] (4200, 11, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) We refuse to except their proposal, because it is not a proposal at allThey have chosen to take a robotic approach rather than owning up to their actions as human beings and a reputable companyA company should never treat situations the same, because every situation is different and good companies know thatThey clearly do not care about their customers or having a positive impact on the communityThe tags were off the vehicle, because we were going to sell it as soon as the state issued us the correct titleWe received the title a few days after getting it back from impound and sold it immediately, as plannedAll of this hassle was unnecessary and could have been avoided if TLC operated appropriatelyThey are not taking responsibly for their employees actions and are avoiding the fact that we had several discussions with the property manager before removing the platesI am not going to repeat all the reasons why TLC Properties is a bad company, because it is obvious in our previous statements and their statementsIt is unfortunate, but we have given this company every opportunity to make it rightHowever, we will move forward and make plans accordingly