I previously filed a Revdex.com complaint and accepted the resolution that they would ship my item the first week of September ( [redacted] )The first week of September has come and went and I still do not have my itemI called their customer service dept (AGAIN) and all I got was the run aroundThey still have no answers as to when I might expect my itemI asked to speak to a Supervisor but the CS person said it would do me no good and he would not transfer my call to a SupervisorThe item shows "in stock" on their web site and it shows "in warehouse" on my orderSo why can't they just ship it? I have been getting the run around from them for over a month and a halfI WANT MY ITEM!!! No more run around!! I want them to ship it Priority Mail at their expense
The return of the dress was done on 7/13/but the amount of the item was and was under your accountI have refunded this amount back to the credit card used to purchase the dress that was returned on 8/23/Sorry for any inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] P.SI accept this response on condition that the business follows through this time, with the promised refund of $and no further billing for membership in the VIP clubPreviously, they had agreed to do this but did not
The customer placed an internet order for some itemsAt the time of sale she accepted the VIP program which states cash back rebatesThe program also states it is a free day program and if you do not want to continue and be billed the monthly fee all you would have to do is call the toll free number [redacted] or click on the email (customer receives an email when they accept the program) and no questions asked may cancel at anytime within the days and will not be charged.When the order was placed the credit card did not get authorization and when she called the operator did take off all shipping charges and changed the ship method to a day ***...If the customer does not want the merchandise she may send it back and we will reimburse her for the shippingWe do not have prepaid labels for shipping
This customer placed an order in April of where the merchandise was shipped to the address of [redacted] totaling Our accounting department received the check back from the bank stating account closedWe had placed a hold on the customer's account due to thisWe will deduct the balance for the items received of from the and send a refund of
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would ask that Nature's Jewelry check and make sure that when clicking on an email offering free shipping, that the shipping costs are indeed removed from the order That did not happen on my original order, and customer service would not remove the shipping charge I would hate to think that other customers are being taken advantage of in this manner Regards, [redacted]
I just called the VIP membership program and spoke with a supervisor who apologized that it had not been done to dateShe is immediately going to cancel your membership and issue credits for all your charges back to the credit card billed
Initial Business Response / [redacted] (1000, 5, 2016/07/15) */ [redacted] is correct in stating that we are experiencing some technical issues with his accountUpon transferring units, an unassigned charge appeared on the account and both property staff and corporate staff could not remove the chargeDue to the account appearing to have a balance due, the system automatically began charging $per dayIt was communicated on July 7th to [redacted] that all he owed was $by July and he would be paid upHowever, due to this technical error that our software company is still looking into, fees would still accrue, but [redacted] is not responsible and has not been held responsible for those fees as we are aware they are accruing due to errorUnfortunately, the technical error is something that our software company alone must figure out and we are doing everything we can to speed up that processOn July 14, the company did a test fix to the page which put the resident's balance with a credit of $It appears that the resident's account is still reflecting a credit of $as of 7/15/at 12:07pmRegarding the pay or evict the resident received, [redacted] was late on his rent for July and according to the lease policies, we are still required to post delinquent accounts a pay or evict, even if we were informed they would be lateDue to a new manager on the property, that pay or evict had an incorrect balance listed, however, a corporate staff member assured [redacted] that his balance to be paid was $only and the rest are fees that we are working to get removed Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company - after 2+ months of not acting - DID finally act to correct the issue, but only after this complaint was filed along side several negative reviews onlineThe company did wipe the fraudulent balance at that time - but also notated "It may go back up at some point until the issue is corrected"I've also received a VM from the company saying even the amount they said I owed is incorrect, and I still owe $that they failed to calculate(Though the rep stated they're not going to make me pay it)so even the amount they say I owe, they've come back after the fact saying "Well, its actually more than thatsorry, our stupid system messed up!" I did pay July rent a few days late - which was communicated to the office by phone, as well as emailImagine my shock when after much diligence in making sure everyone was on the same page as to what was owed, based on the company's fuzzy accounting, to receive an eviction notice on my door that very same afternoon of the last communication - listing the fraudulent balance included in my rent dueI'm 'ok' with this Revdex.com complaint being listed as 'resolved' for now, based on the fact that months later - the company did finally act & remove the debt from my recordThat said, the company showed virtually NO interest to correct until I listed this situation publicly, which I feel needs to be noted for anyone else thinking of doing business with TLC properties
Revdex.com: I have reviewed the response submitted by the businessI received both items yesterdayAs long as I receive the $refund in a timely manner, I will accept the business's response and consider this complaint (# [redacted] ) closedI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The order is in [redacted] name and she is my daughterBut was paid for with a check in my name ( [redacted] ) Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] , if I am refunded the money they withdrew from my account Considering all the complaints there are on line about them doing this to others, I think there should be a way to stop themThey are obviously doing it in a less than honest mannerI never knowingly would have applied to be a member of their organisation, which seems to provide nothing in return [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The item I received was less expensive than the item I ordered I need to know that the credit will be for the full amount of the item that I ordered I also would like to know if they have any idea when the item I ordered would be shipped When I spoke with someone almost weeks ago, they said it was shipped and on its way From this note, this does not sound true If it is shipped, I'd like the tracking number If it has not been shipped, I just want my ordered cancelled completely Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved My only concern is that the one item is on back order, so I won't know until sometime in June if the complete order is deliveredI did receive part of the order and my credit card has been credited accordingly Regards, [redacted]
The credit was processed for the dress and postage on 12/20/to the credit card used to purchase the item
I previously filed a Revdex.com complaint and accepted the resolution that they would ship my item the first week of September ( [redacted] )The first week of September has come and went and I still do not have my itemI called their customer service dept (AGAIN) and all I got was the run aroundThey still have no answers as to when I might expect my itemI asked to speak to a Supervisor but the CS person said it would do me no good and he would not transfer my call to a SupervisorThe item shows "in stock" on their web site and it shows "in warehouse" on my orderSo why can't they just ship it? I have been getting the run around from them for over a month and a halfI WANT MY ITEM!!! No more run around!! I want them to ship it Priority Mail at their expense
The return of the dress was done on 7/13/but the amount of the item was and was under your accountI have refunded this amount back to the credit card used to purchase the dress that was returned on 8/23/Sorry for any inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] P.SI accept this response on condition that the business follows through this time, with the promised refund of $and no further billing for membership in the VIP clubPreviously, they had agreed to do this but did not
The customer placed an internet order for some itemsAt the time of sale she accepted the VIP program which states cash back rebatesThe program also states it is a free day program and if you do not want to continue and be billed the monthly fee all you would have to do is call the toll free number [redacted] or click on the email (customer receives an email when they accept the program) and no questions asked may cancel at anytime within the days and will not be charged.When the order was placed the credit card did not get authorization and when she called the operator did take off all shipping charges and changed the ship method to a day ***...If the customer does not want the merchandise she may send it back and we will reimburse her for the shippingWe do not have prepaid labels for shipping
This customer placed an order in April of where the merchandise was shipped to the address of [redacted] totaling Our accounting department received the check back from the bank stating account closedWe had placed a hold on the customer's account due to thisWe will deduct the balance for the items received of from the and send a refund of
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would ask that Nature's Jewelry check and make sure that when clicking on an email offering free shipping, that the shipping costs are indeed removed from the order That did not happen on my original order, and customer service would not remove the shipping charge I would hate to think that other customers are being taken advantage of in this manner Regards, [redacted]
The slippers were and the credit was done on 01/11/reference number [redacted]
I just called the VIP membership program and spoke with a supervisor who apologized that it had not been done to dateShe is immediately going to cancel your membership and issue credits for all your charges back to the credit card billed
We sent your email address to our email marketing director on 07/20/to have your address removed from all future communications
Initial Business Response / [redacted] (1000, 5, 2016/07/15) */ [redacted] is correct in stating that we are experiencing some technical issues with his accountUpon transferring units, an unassigned charge appeared on the account and both property staff and corporate staff could not remove the chargeDue to the account appearing to have a balance due, the system automatically began charging $per dayIt was communicated on July 7th to [redacted] that all he owed was $by July and he would be paid upHowever, due to this technical error that our software company is still looking into, fees would still accrue, but [redacted] is not responsible and has not been held responsible for those fees as we are aware they are accruing due to errorUnfortunately, the technical error is something that our software company alone must figure out and we are doing everything we can to speed up that processOn July 14, the company did a test fix to the page which put the resident's balance with a credit of $It appears that the resident's account is still reflecting a credit of $as of 7/15/at 12:07pmRegarding the pay or evict the resident received, [redacted] was late on his rent for July and according to the lease policies, we are still required to post delinquent accounts a pay or evict, even if we were informed they would be lateDue to a new manager on the property, that pay or evict had an incorrect balance listed, however, a corporate staff member assured [redacted] that his balance to be paid was $only and the rest are fees that we are working to get removed Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company - after 2+ months of not acting - DID finally act to correct the issue, but only after this complaint was filed along side several negative reviews onlineThe company did wipe the fraudulent balance at that time - but also notated "It may go back up at some point until the issue is corrected"I've also received a VM from the company saying even the amount they said I owed is incorrect, and I still owe $that they failed to calculate(Though the rep stated they're not going to make me pay it)so even the amount they say I owe, they've come back after the fact saying "Well, its actually more than thatsorry, our stupid system messed up!" I did pay July rent a few days late - which was communicated to the office by phone, as well as emailImagine my shock when after much diligence in making sure everyone was on the same page as to what was owed, based on the company's fuzzy accounting, to receive an eviction notice on my door that very same afternoon of the last communication - listing the fraudulent balance included in my rent dueI'm 'ok' with this Revdex.com complaint being listed as 'resolved' for now, based on the fact that months later - the company did finally act & remove the debt from my recordThat said, the company showed virtually NO interest to correct until I listed this situation publicly, which I feel needs to be noted for anyone else thinking of doing business with TLC properties
Revdex.com: I have reviewed the response submitted by the businessI received both items yesterdayAs long as I receive the $refund in a timely manner, I will accept the business's response and consider this complaint (# [redacted] ) closedI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The order is in [redacted] name and she is my daughterBut was paid for with a check in my name ( [redacted] ) Regards, [redacted]
A credit has been issued to the damaged item
A [redacted] return label will be emailed to you, and a refund for the item will be given
Credits were done for both shipping postage and return postaage on 9/29/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] , if I am refunded the money they withdrew from my account Considering all the complaints there are on line about them doing this to others, I think there should be a way to stop themThey are obviously doing it in a less than honest mannerI never knowingly would have applied to be a member of their organisation, which seems to provide nothing in return [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The item I received was less expensive than the item I ordered I need to know that the credit will be for the full amount of the item that I ordered I also would like to know if they have any idea when the item I ordered would be shipped When I spoke with someone almost weeks ago, they said it was shipped and on its way From this note, this does not sound true If it is shipped, I'd like the tracking number If it has not been shipped, I just want my ordered cancelled completely Regards, [redacted]
As per the email response there is no need to return the defective itemWe have given you a full refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved My only concern is that the one item is on back order, so I won't know until sometime in June if the complete order is deliveredI did receive part of the order and my credit card has been credited accordingly Regards, [redacted]