The customer did place an internet order where at the end of the order it details a VIP Savings program (not a [redacted] )To enroll in the program you must enter your email address and click on the start savings boxIt states that the first days are free and after the days a charge of is applied to the credit card used to place their order.I will contact VIP and cancel the membership and refund your credit card for the months charged
The customer placed an order on 6/13/for On 7/16/we received two items back and credited her [redacted] card used for the purchase bank reference number [redacted] The customer then wanted to order itemsThe total of the order was and she sent in a check for We authorized her credit card for the difference between the total of the order minus the check on 7/16/One of the items were not available so we charged the credit card on 7/20/a total of The items totaled minus the amount of the check
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I received a credit from Young Explorers to cover my mailing expenses for returning the Playset I waited to respond to your inquiry because I received two contradictory e-mails as to when they would replace the item, one telling me it would be sent right away and the other indicating it would take several weeks I did receive the Playset last week, however, when I attempted to assemble it, I discovered that one of the interlocking tabs located on the same part of the Playset that originally had the missing ramp was also missing and another one broken, making it inoperable Rather than go through the hassle of returning it again, I'm going to try to glue it together There are multiple complaints similar to mine against this company on-line and I'm sorry that I didn't take the time to check it out before ordering from them I won't make that mistake again I want to thank the Revdex.com for helping me I'm sure I would still be waiting for them to refund my postage and send a duplicate Playset if you hadn't interceded for me Regards, [redacted] ***
All of the information is sent in a welcome email (with the email address used on the order) within hours which includes your Username and Password as well as the 1-number
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
[redacted] I do apologize for receiving the itemsI will email you two prepaid fed ex labels for the packagesYou just need to drop them off at any fed ex facility and when received a full refund will be processed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I REC'D THEIR WELCOME INFO TODAY AND IMMEDIATELY CANCELLED MEMBERSHIP! Regards, [redacted] ***
Revdex.com: I have not received the dresses you stated you sent last weekPlease provide tracking information for the dressesWhen I receive the dresses I will be satisfied with the claim I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
The customer's refund was processed on 5/28/for all of the items returnedIf the customer signed up for the VIP program she would have gotten a membership packet in the mail with the instructions on how to claim her return postage and her 10% cash back and free shippingIf she has any further questions on the program and how it works the toll free number is ###-###-####
Revdex.com:I have called and was told that the card number was never kept If you personel would have given me the card number I would not have had to file a complaint with the bb to try and get my money back[redacted] I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***
When the credit was done it had size written on the invoiceAll we need to know is if you would like us to make a new order for another XLWe already did the credit for the damaged one
The unconditonal guarantee means that the items may be returned at any time (meaning there is no time limit for a return and no questions asked) for a refund or exchangeThe returns and exchanges can take at our busiest times 4-weeks for processing as stated on the back of the invoice where the return is filled outAt this time where you tracked the package and we received it I will process the credit for the items
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I have been a very long-time customer and I appreciate your prompt response Regards, [redacted]
The you saw on your credit card was an authorization onlyWe only charge the credit card when the item ships and it has not shipped, cancelling the order as you requestedThe authorization is dropped by the bank if it is not charged within days
The only dresses purchased by [redacted] were in and they did not total dollarsWe did an exchange for her on the dresses for a different size in December of She has not made any purchases since that timeAre you sure the dresses were purchases from our company?
We have reached out to the bank and the reference number given to the credit is [redacted] Please contact your bank with this number because our account was debited for this amount on 3/15/
We have given credit for the item received but the other items stated returned we did not receiveThe postal tracking number provided for the return states invalidIf we can get a copy of the tracking number with the weight we can process the return and file a claim with the postal service
Revdex.com: I will accept this offer only because I feel there is little else I can doI still think this business does not deserve a B+ rating as they are gaining monies by tricking people! I understand that you can not make them be ethical but I am thankful you re here to help with businesses like this! Regards, [redacted]
The customer did place an internet order where at the end of the order it details a VIP Savings program (not a [redacted] )To enroll in the program you must enter your email address and click on the start savings boxIt states that the first days are free and after the days a charge of is applied to the credit card used to place their order.I will contact VIP and cancel the membership and refund your credit card for the months charged
The customer placed an order on 6/13/for On 7/16/we received two items back and credited her [redacted] card used for the purchase bank reference number [redacted] The customer then wanted to order itemsThe total of the order was and she sent in a check for We authorized her credit card for the difference between the total of the order minus the check on 7/16/One of the items were not available so we charged the credit card on 7/20/a total of The items totaled minus the amount of the check
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I received a credit from Young Explorers to cover my mailing expenses for returning the Playset I waited to respond to your inquiry because I received two contradictory e-mails as to when they would replace the item, one telling me it would be sent right away and the other indicating it would take several weeks I did receive the Playset last week, however, when I attempted to assemble it, I discovered that one of the interlocking tabs located on the same part of the Playset that originally had the missing ramp was also missing and another one broken, making it inoperable Rather than go through the hassle of returning it again, I'm going to try to glue it together There are multiple complaints similar to mine against this company on-line and I'm sorry that I didn't take the time to check it out before ordering from them I won't make that mistake again I want to thank the Revdex.com for helping me I'm sure I would still be waiting for them to refund my postage and send a duplicate Playset if you hadn't interceded for me Regards, [redacted] ***
All of the information is sent in a welcome email (with the email address used on the order) within hours which includes your Username and Password as well as the 1-number
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
[redacted] I do apologize for receiving the itemsI will email you two prepaid fed ex labels for the packagesYou just need to drop them off at any fed ex facility and when received a full refund will be processed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I REC'D THEIR WELCOME INFO TODAY AND IMMEDIATELY CANCELLED MEMBERSHIP! Regards, [redacted] ***
Revdex.com: I have not received the dresses you stated you sent last weekPlease provide tracking information for the dressesWhen I receive the dresses I will be satisfied with the claim I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
The customer's refund was processed on 5/28/for all of the items returnedIf the customer signed up for the VIP program she would have gotten a membership packet in the mail with the instructions on how to claim her return postage and her 10% cash back and free shippingIf she has any further questions on the program and how it works the toll free number is ###-###-####
Revdex.com:I have called and was told that the card number was never kept If you personel would have given me the card number I would not have had to file a complaint with the bb to try and get my money back[redacted] I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***
When the credit was done it had size written on the invoiceAll we need to know is if you would like us to make a new order for another XLWe already did the credit for the damaged one
The unconditonal guarantee means that the items may be returned at any time (meaning there is no time limit for a return and no questions asked) for a refund or exchangeThe returns and exchanges can take at our busiest times 4-weeks for processing as stated on the back of the invoice where the return is filled outAt this time where you tracked the package and we received it I will process the credit for the items
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I have been a very long-time customer and I appreciate your prompt response Regards, [redacted]
All of the information is under Offer Details
The you saw on your credit card was an authorization onlyWe only charge the credit card when the item ships and it has not shipped, cancelling the order as you requestedThe authorization is dropped by the bank if it is not charged within days
The only dresses purchased by [redacted] were in and they did not total dollarsWe did an exchange for her on the dresses for a different size in December of She has not made any purchases since that timeAre you sure the dresses were purchases from our company?
All information has been sent to the marketing department who contacts the printers
We have reached out to the bank and the reference number given to the credit is [redacted] Please contact your bank with this number because our account was debited for this amount on 3/15/
We have given credit for the item received but the other items stated returned we did not receiveThe postal tracking number provided for the return states invalidIf we can get a copy of the tracking number with the weight we can process the return and file a claim with the postal service
Revdex.com: I will accept this offer only because I feel there is little else I can doI still think this business does not deserve a B+ rating as they are gaining monies by tricking people! I understand that you can not make them be ethical but I am thankful you re here to help with businesses like this! Regards, [redacted]