The amount of the item was hanging under your account because of the exchange not being processedI have applied that to your [redacted] card and then I went into your original order and gave you the credit of postage back to your accountYou will see the two credits posted to your account.Sorry for any inconvenience
We do charge the entire shipping on the first level that ships out and then when the back ordered items ship we do not charge any shippingI have canceled your back ordered items and refunded the postage and return postageWhen the items are received and paperwork processed the refund for the items will be credited back to the credit card used for the purchase
We do apologize all credits have been issued for the entire order and shippingIf there were any expenses incurred as a result of this order please let us know and we will reimburse you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I don't understand why the order date keeps changing, now your saying that it was on a Saturday when I wasn't at work I did not place this order and I believe you have my credit card on file otherwise you would not have been able to credit it..] Regards, [redacted] ***
When the items were received back the returns department did not credit you for the original postage due to the length of time from when you received them to the time they were returnedI will credit back the credit card the postage on the original order from January
It states on the internet expedited orders after 2pm EST will be shipped the following dayDelivery time excludes weekends and holidaysIt is under shipping information expedited delivery information on the webThe customer placed the order on Thursday October 5th at 2:EST and shipped on Friday October 6th 2nd day service
Revdex.com: I am requesting refund from the business in the amount of $ I never received the item, never received order confirmation or even shipping confirmationWhen I have received the refunded amount then this issue will be considered resolved in reference to complaint # [redacted] Regards, [redacted] ***
This customer was authorized for the order that she placed with the items onWhen she called we cancelled that order and we never charged herAuthorizations are dropped by banks after days when the company does not do a chargeThere is no charge on this customers account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will accept these terms when I receive the check I have been promised a refund for the last 2+ months and will not believe I will get it until it is received, cashed and credited to my account Thank you Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Even if we go by just what I still have in merchandise and the the jacket returned the dollars do not add up Transactions: Charge $199.95Credit: $156.71-Charge: $52.24I have a scarf and a sweater in my possession totaling $and I no longer have the coat NorthStyle has $of my money Actually more because the scarf and the sweater were on SALE!!! The numbers do not add up This is so ridiculous and the fact that I wasn't getting any response from them and they were lying? What about that part? Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved A credit has been issued to my account I don't think they ever would have responded without my filling a complaint with your company Thank you!
I checked again with our email marketing manager and as I had stated he would be back in the office on the 15thYour unsubscribe for Expressions was done on 08/17/and he stated it could take up to days to be completely removedThe only email you would receive after the days would be an order confirmation if an order is placed
The customer did place an order for which included her shippingShe returned two of the items for a refund of It does state in our catalog that we have an unconditional guarantee and if for any reason the customer is not satisfied with their purchase it can be returned for an exchange, credit, or refund of the merchandise purchase priceWe have at this time also refunded the customer the full shipping charge of as well
The customer placed an internet order and at that time she checked off the start savings box along with her email address in the space provided for the programI have contacted VIP to have all previous payments refunded to the credit card used when she placed the order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.I have asked the business to resolve this issue twice, and the Revdex.com has also asked the business to resolve the issue I am shocked that the business is only now contacting the purveyor - I ordered this item on October 10th! I am underwhelmed by their customer service [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***
All of the details are listed and the program is free for days as stated and you can use the program during the trial period and cancel and you would not be billedThis is all listed under details as well as the email is sent when you sign up so you know what you have signed up forAs stated just call to cancel and they will refund your fees if requested
I have cancelled the back order and given you a refund for the returned items
I would need to know who purchased the dresses to process the exchange
I have called the customer and left a message for her to call me so I may assist her in getting a refund
The amount of the item was hanging under your account because of the exchange not being processedI have applied that to your [redacted] card and then I went into your original order and gave you the credit of postage back to your accountYou will see the two credits posted to your account.Sorry for any inconvenience
We do charge the entire shipping on the first level that ships out and then when the back ordered items ship we do not charge any shippingI have canceled your back ordered items and refunded the postage and return postageWhen the items are received and paperwork processed the refund for the items will be credited back to the credit card used for the purchase
We do apologize all credits have been issued for the entire order and shippingIf there were any expenses incurred as a result of this order please let us know and we will reimburse you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I don't understand why the order date keeps changing, now your saying that it was on a Saturday when I wasn't at work I did not place this order and I believe you have my credit card on file otherwise you would not have been able to credit it..] Regards, [redacted] ***
When the items were received back the returns department did not credit you for the original postage due to the length of time from when you received them to the time they were returnedI will credit back the credit card the postage on the original order from January
It states on the internet expedited orders after 2pm EST will be shipped the following dayDelivery time excludes weekends and holidaysIt is under shipping information expedited delivery information on the webThe customer placed the order on Thursday October 5th at 2:EST and shipped on Friday October 6th 2nd day service
Revdex.com: I am requesting refund from the business in the amount of $ I never received the item, never received order confirmation or even shipping confirmationWhen I have received the refunded amount then this issue will be considered resolved in reference to complaint # [redacted] Regards, [redacted] ***
A refund for the item as well as the postage has been credited back to the card used to purchase the item as requested
This customer was authorized for the order that she placed with the items onWhen she called we cancelled that order and we never charged herAuthorizations are dropped by banks after days when the company does not do a chargeThere is no charge on this customers account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will accept these terms when I receive the check I have been promised a refund for the last 2+ months and will not believe I will get it until it is received, cashed and credited to my account Thank you Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Even if we go by just what I still have in merchandise and the the jacket returned the dollars do not add up Transactions: Charge $199.95Credit: $156.71-Charge: $52.24I have a scarf and a sweater in my possession totaling $and I no longer have the coat NorthStyle has $of my money Actually more because the scarf and the sweater were on SALE!!! The numbers do not add up This is so ridiculous and the fact that I wasn't getting any response from them and they were lying? What about that part? Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved A credit has been issued to my account I don't think they ever would have responded without my filling a complaint with your company Thank you!
I checked again with our email marketing manager and as I had stated he would be back in the office on the 15thYour unsubscribe for Expressions was done on 08/17/and he stated it could take up to days to be completely removedThe only email you would receive after the days would be an order confirmation if an order is placed
The customer did place an order for which included her shippingShe returned two of the items for a refund of It does state in our catalog that we have an unconditional guarantee and if for any reason the customer is not satisfied with their purchase it can be returned for an exchange, credit, or refund of the merchandise purchase priceWe have at this time also refunded the customer the full shipping charge of as well
The customer placed an internet order and at that time she checked off the start savings box along with her email address in the space provided for the programI have contacted VIP to have all previous payments refunded to the credit card used when she placed the order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.I have asked the business to resolve this issue twice, and the Revdex.com has also asked the business to resolve the issue I am shocked that the business is only now contacting the purveyor - I ordered this item on October 10th! I am underwhelmed by their customer service [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***
All of the details are listed and the program is free for days as stated and you can use the program during the trial period and cancel and you would not be billedThis is all listed under details as well as the email is sent when you sign up so you know what you have signed up forAs stated just call to cancel and they will refund your fees if requested