I checked and your returns were processed on 6/7/I do apologize that they were not processed when you gave the operator the tracking numberIt does state on your invoice that processing an exchange or refund could take 4-weeksIf our customer service line is called and a return tracking number is given we will process immediatelySorry for any confusion
When orders are taken operators do not know what type of credit card it isAll of the gift cards have an insert stating not to discard due to the fact you might need to return an item and a credit goes back to the gift cardIf you call we could access the complete number of the card for you to reuse at another time
An internet order was placed on 3/20/in which the customer accepted the VIP programTo accept the program you must enter your email address in the spot indicated for the vip as well as check off the box that states I accept the VIP program with its terms and conditions as describedI will contact the VIP program and have them research your account and issue a refund
Tell us why here...This order did not ship until 3/17/15 and was not received by the customer until 3/20/15. If the customer sent the package back after the 20th we started inventory on 3/26/15 and all returns were processed and current. As of yesterday we have resumed normal operations and all... returns are being processed daily. I will refund the customer at this time for the damaged item plus her postage.
The business offices are located on Billerica Avein Billerica Mabut the warehouse where the returns are shipped are [redacted] ***It does state on the back of the invoice to allow 4-weeks for exchanges and/or refunds by credit card or checkI see that you received the item on 6/26/We are processing at this time returns received back to us on 7/8/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedProviding the check is actually received by me within the time frame mentionedI had been promised the rebate before with a 1-week window That did not happen which brought us to this juncture If they keep their word then I accept and the matter can be closed Regards, [redacted]
I will contact the director of marketing and have your name removed from our catalogs but also we will put your name and address on a list to not purchase from other mailings
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Hi there,I received the [redacted] return label to return the product that I did not order However, I have still been charged for and not refunded for the product I ordered, nor have I received the product that I ordered How do I resolve this issue?Thanks, [redacted] Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedIf the check is not received before December 25th, I will again notify the Revdex.com of the delay & consider filing another complaint.Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I would accept it if they were providing the return label to the correct email address [redacted] is the right address, the one they noted in their response IS NOT the right email address With that tweak and assuming the shipping label is pre-paid we will accept this resolution..] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWhen I look on line about the first order all it says is not picked It does not tell me anything else and still says her old address Are you cancelling this order is that why is says not picked? I sent an e-mail and again no responseDon't know how many e-mails I have sent and even sent a letter but no response to anything Regards, [redacted] ***
The order was placed by a [redacted] at [redacted] and her credit card used to purchase the items was credited The reference numbers are [redacted] and [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. [Sorry about that, these are the correct files.] Regards, [redacted] ***
I checked and your returns were processed on 6/7/I do apologize that they were not processed when you gave the operator the tracking numberIt does state on your invoice that processing an exchange or refund could take 4-weeksIf our customer service line is called and a return tracking number is given we will process immediatelySorry for any confusion
This is the only item ordered on order [redacted] A refund for this item has been processed
I have sent the replacement dresses to your address
When orders are taken operators do not know what type of credit card it isAll of the gift cards have an insert stating not to discard due to the fact you might need to return an item and a credit goes back to the gift cardIf you call we could access the complete number of the card for you to reuse at another time
An internet order was placed on 3/20/in which the customer accepted the VIP programTo accept the program you must enter your email address in the spot indicated for the vip as well as check off the box that states I accept the VIP program with its terms and conditions as describedI will contact the VIP program and have them research your account and issue a refund
I will have your name and address removed from our mailings lists and bring your concerns to management.
I have already sent your information to the marketing department for removal of all of our catalogs
We will issue the prepaid label to your email address of [redacted] and give you a full refund
Tell us why here...This order did not ship until 3/17/15 and was not received by the customer until 3/20/15. If the customer sent the package back after the 20th we started inventory on 3/26/15 and all returns were processed and current. As of yesterday we have resumed normal operations and all... returns are being processed daily. I will refund the customer at this time for the damaged item plus her postage.
The business offices are located on Billerica Avein Billerica Mabut the warehouse where the returns are shipped are [redacted] ***It does state on the back of the invoice to allow 4-weeks for exchanges and/or refunds by credit card or checkI see that you received the item on 6/26/We are processing at this time returns received back to us on 7/8/
The customer was called today to let her know that we have put a stop payment on the first check issued on 6/2/and a new one was generated today
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedProviding the check is actually received by me within the time frame mentionedI had been promised the rebate before with a 1-week window That did not happen which brought us to this juncture If they keep their word then I accept and the matter can be closed Regards, [redacted]
I will contact the director of marketing and have your name removed from our catalogs but also we will put your name and address on a list to not purchase from other mailings
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Hi there,I received the [redacted] return label to return the product that I did not order However, I have still been charged for and not refunded for the product I ordered, nor have I received the product that I ordered How do I resolve this issue?Thanks, [redacted] Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedIf the check is not received before December 25th, I will again notify the Revdex.com of the delay & consider filing another complaint.Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I would accept it if they were providing the return label to the correct email address [redacted] is the right address, the one they noted in their response IS NOT the right email address With that tweak and assuming the shipping label is pre-paid we will accept this resolution..] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWhen I look on line about the first order all it says is not picked It does not tell me anything else and still says her old address Are you cancelling this order is that why is says not picked? I sent an e-mail and again no responseDon't know how many e-mails I have sent and even sent a letter but no response to anything Regards, [redacted] ***
The last numbers of the credit card used was ***
The order was placed by a [redacted] at [redacted] and her credit card used to purchase the items was credited The reference numbers are [redacted] and [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. [Sorry about that, these are the correct files.] Regards, [redacted] ***