The customer did place an internet order for a pair of glasses. The glasses did show in stock. When the warehouse went to ship the item they were none in the item location. They then put the order on warehouse backorder to try and find the item. This week we are doing a yearly physical inventory and... we are not resuming shipping until the 7th. The customer did call on the 29th and cancelled her order at which time the operator told her if she wished to order something else to replace those glasses she would give her free express shipping.The item was found and we do now have them in the correct location. If the customer would like us to replace her order and ship it out express we would be happy to do so.
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to... complaint # [redacted] . I will accept Potpourri Group's response once their emails cease. They continue to flood in despite all my previous requests to stop them. Regards, [redacted]
There were shirts in the orderOne was already refunded, yes The other two were sent in size large which is wrongI wanted refunded for thr remaining twoWhich I have sent backI still need refunded for the other shirt, the third one.Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI have not received myrefund as of today 7/30/ Regards, [redacted]
Tell us why here...I will forward your name and address to the marketing department of Potpourrri Group and have them remove you from their mailing lists as well as not to purchase your name and address from any other catalogs.
I do see that your order was cancelledIf you would like I will reprocess your order with free shipping using the credit card it was placed with that was not charged
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Oh, for pity's sake--does that mean they're going to charge me AGAIN when the backordered item comes into stock? It is now SEVENTEEN DAYS SINCE I FIRST ASKED FOR A REFUNDI'm not going to let this go UNTIL I GET A REFUNDThey sent half my order EIGHT DAYS after I requested a refundWhether this is because they never read their emails, or just out of spite, THIS IS UNACCEPTABLEThe package will be rejected if/when it arrivesIt should never have been sentIS THE PYRAMID COLLECTION EVER GOING TO ACTUALLY ACKNOWLEDGE MY REQUEST FOR A REFUND? Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] That is not a good explanation for what you did You were the ones who initiated the action to take money out of my account, don't try to blame it on my bank for authorizing the transaction Seriously? Regards, [redacted]
I do apologize and again I have contacted the Director of Marketing Services to have your name and address removed from all mailingsHe has assured me that this was done when I contacted him the beginning of FebruaryWe do have a company that sends out our catalog mailings and they might not have been able to stop the catalogs you just received but he has assured me that your name and address have been removed from our mailing data base
This credit for 58.98 was processed by the bank on 3/15/17 reference number [redacted] to your account. There are no other charges for this order other than the one processed on 01/27/17 reference number [redacted] .
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I've included all of the paperwork with this order As you can see by the numbers, they do not add up or make sense I called before returning ANYTHING the first time and they said, "just return it and we will exchange", which I did Next thing I know they credited me and charged me (without talking to me at all)-they then sent the right sweater but the wrong size in the bag for the jacket I called and again was told, "just put a note in it, tell them what they did and they will send the right one out!" I waited, waited--saw it was received, waitedI emailed no response (several times) and I even called again only to be told by one "a supervisor would call me" they didn't and then I was told, "you have a credit that should be showing up on your credit card for $104.25--it's right here Call your bank, call your credit card but we didn't exchange it we credited you Now I'm told I was never charged See attachment and do the madoesn't come out right Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have NOT received credit, I sent items back to address provided by the company Regards [redacted] ***
Revdex.com: I have reviewed the response submitted by the business in reference to complaint # [redacted] While I accept their assurance I would like to know when the business can ensure these mailings will cease Regards, [redacted] ***
The customer did place an internet order for a pair of glasses. The glasses did show in stock. When the warehouse went to ship the item they were none in the item location. They then put the order on warehouse backorder to try and find the item. This week we are doing a yearly physical inventory and... we are not resuming shipping until the 7th. The customer did call on the 29th and cancelled her order at which time the operator told her if she wished to order something else to replace those glasses she would give her free express shipping.The item was found and we do now have them in the correct location. If the customer would like us to replace her order and ship it out express we would be happy to do so.
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to... complaint # [redacted] . I will accept Potpourri Group's response once their emails cease. They continue to flood in despite all my previous requests to stop them. Regards, [redacted]
There were shirts in the orderOne was already refunded, yes The other two were sent in size large which is wrongI wanted refunded for thr remaining twoWhich I have sent backI still need refunded for the other shirt, the third one.Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
A full refund was given on 02/24/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI have not received myrefund as of today 7/30/ Regards, [redacted]
We have given you a credit for the second order you placed.
We have contacted the VIP membership and the credits for the months have been processed as of yesterday
We credited the cc used to place the order on 01/26/for and will refund return postage when customer calls to let us know how much it was to send back
Spoke with the daughter and we reissued a check to the address she requested...check number [redacted] for 72.98....
I have refunded your shipping charges for the jacket of
Tell us why here...I will forward your name and address to the marketing department of Potpourrri Group and have them remove you from their mailing lists as well as not to purchase your name and address from any other catalogs.
I do see that your order was cancelledIf you would like I will reprocess your order with free shipping using the credit card it was placed with that was not charged
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Oh, for pity's sake--does that mean they're going to charge me AGAIN when the backordered item comes into stock? It is now SEVENTEEN DAYS SINCE I FIRST ASKED FOR A REFUNDI'm not going to let this go UNTIL I GET A REFUNDThey sent half my order EIGHT DAYS after I requested a refundWhether this is because they never read their emails, or just out of spite, THIS IS UNACCEPTABLEThe package will be rejected if/when it arrivesIt should never have been sentIS THE PYRAMID COLLECTION EVER GOING TO ACTUALLY ACKNOWLEDGE MY REQUEST FOR A REFUND? Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] That is not a good explanation for what you did You were the ones who initiated the action to take money out of my account, don't try to blame it on my bank for authorizing the transaction Seriously? Regards, [redacted]
I do apologize and again I have contacted the Director of Marketing Services to have your name and address removed from all mailingsHe has assured me that this was done when I contacted him the beginning of FebruaryWe do have a company that sends out our catalog mailings and they might not have been able to stop the catalogs you just received but he has assured me that your name and address have been removed from our mailing data base
This credit for 58.98 was processed by the bank on 3/15/17 reference number [redacted] to your account. There are no other charges for this order other than the one processed on 01/27/17 reference number [redacted] .
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I've included all of the paperwork with this order As you can see by the numbers, they do not add up or make sense I called before returning ANYTHING the first time and they said, "just return it and we will exchange", which I did Next thing I know they credited me and charged me (without talking to me at all)-they then sent the right sweater but the wrong size in the bag for the jacket I called and again was told, "just put a note in it, tell them what they did and they will send the right one out!" I waited, waited--saw it was received, waitedI emailed no response (several times) and I even called again only to be told by one "a supervisor would call me" they didn't and then I was told, "you have a credit that should be showing up on your credit card for $104.25--it's right here Call your bank, call your credit card but we didn't exchange it we credited you Now I'm told I was never charged See attachment and do the madoesn't come out right Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have NOT received credit, I sent items back to address provided by the company Regards [redacted] ***
Revdex.com: I have reviewed the response submitted by the business in reference to complaint # [redacted] While I accept their assurance I would like to know when the business can ensure these mailings will cease Regards, [redacted] ***