This company assumes no liability for anything that happens to your precious pet All responsibility falls to the babysitter/owner to resolveI have used the service a few times this past two months and it really depends on who you getWe have had great sitters as well as some less than spectacular sittersHowever this past incident really made me question pet safety when I entrust my dog to one of their listed star sittersThis past Wednesday I boarded my dog because I am leaving on a business trip on Thursday early morningI dropped my dog off with the sitter this past Wednesday morningI explicitly told the sitter that she needs to be careful because my dog will try to eat anything that enters his mouthAround noon time I received a distressing text that she found that my dog got a hold of some chocolateIt was a little cryptic but the sitter stated that she did not believe that my dog ate any when she came home at 10:in the morningShe tried to put us at ease by stating that in her experience dogs need to eat alot of chocolate to become sick and that she will continue to monitor him Already uneasy with the sitter I continued to trust her judgement as this was my first dog and I felt like she had more experience than meThen around PM that same day, I received a call from her saying that my dog had eaten a cat toy about the size of ring fingers approximately minutes priorI reacted first by calling my vet which was about to close to see what we can doShe had referred us to see the 24hour emergency hospital to see if they can induce vomitingAt this point I had lost all confidence in this sitter so I went to pick him up as fast as I can and rushed him to the hospitalDuring the wait I contacted rover to cancel the stay with the current sitter help find a new sitterThe rover representative was very consoling, apologetic, and helpfulHe stated that the company will even take care of the vet bill up to $I also have pet insurance with a $deductible so this was not an issue for meHe also took care of me in setting up a new stay with actually an employee of rover and said there will be no difference in stay costsAt this point I thought this company really cared about my pet and wanted to make things rightSo about hours after we checked into the hospital, they were able to retrieve the cat toyI was so happy that it came out because that means that we avoided a possible bowel obstruction and surgery to remove itLater that evening I dropped him off at the new sitterThis sitter appears to be vastly better in keeping me informedShe also said that later that evening my dog had vomited up another cat toyWhich is shocking because the first sitter said that he only ate one toyThis only reinforced my though that this sitter was negligent in her care of my precious puppy After I came back from my business trip I filled out the incident report to claim reimbursementAfter the review, Rover denied reimbursement for medical expensesThey stated that reimbursement only occurs after $in medical expenses while our expenses was roughly $The did credit me $for a next stayHowever I feel that I was still suck with the bill and that sitter and Rover should be responsible forFor me I entrusted my precious pet to them to responsibly care for himUnder their care all things pertaining to my pet's well being should be taken care ofThat breach in trust by the sitter and the company's lack in simply doing whats right makes me feel let down by the companyWhat happens if something more serious happens because of lack attentiveness and delay in careAnother representative that talked to us touted their pet connect program where people can call in to be connected to a sitter and the agent can look at the sitter's background and incident reports while as the with the app there is no way we can look at this informationWhat good is a service that does not show this critical information about sitters before we book with themUntil the platform is more transparent and they take more responsibility of what happens to pets under their care, I do not think I can ever recommend them Its like going to the hospital to get a knee replacementIf they replace the wrong knee, its not just the surgical team that is responsible, its the entire hospital
Hi Rover Team, Thank you for the quick responseGiven that the Rover Service is about putting Canine parents in touch with care givers and one of the key decision criteria that canine parents use when selecting a caregiver is how others rated their experience, not being able to accurately reflect such an experience does not hold to the spirit of the serviceWhile we did not have this caregiver sit our canine, the resulting poor experience is not reflected because of the inability to leave feedbackI believe a fair resolution would be, the simple ability to leave feedback and explicitly mention that we did not have the caregiver sit the dogThat way, it is reflective that the feedback is on the communication and how poorly the caregiver handle the communication and not the dog Complaint: ***I am rejecting this response because:Sincerely,*** ***
I used a sitter from Rover.com to watch my dogWhen I returned my dog showed visible signs of abuse and neglectShe had tree sap matted in her fur and was covered in bite marks and scratchesShe had a puncture wound on her head that has since scarredWhen I picked up my dog, the sitter had dog crates stacked on top of dog crates filled with dogsShe also had dogs running around outside and in the houseThere were too many dogs for her to controlI contacted the sitter regarding the bite marks and scatches and her response was, "that's what happens when dogs play." I brought my concern to Rover and they did not handle the situation properlyThis sitter clearly violated the terms of Rover.com by leaving dogs outside unattended and did not provide a safe environment for my dogI also brought to their attention the other many complaints people had left saying their dogs were also injured while in the sitter's careRover turned a blind eye to my complaint and did not handle the si
Complaint: ***I am rejecting this response because: I feel they aren't address specifically the problemForget are not addressing how they improve anythingI feel they need to specify how, possible verify information, follow up with information given not just assume people are telling the truthThese people are going into people's homes and caring for their animalsIf something happens due to not checking out your people I assume there would be quite a law suit.Sincerely,*** ***
Complaint: ***I am rejecting this response because:*** they are aware, my puppies have received regular vet checks and we're on preventative MedicineHowever, they do not require the sitter to hold to those standards and therefore, as puppies, they are more susceptible to getting roundworms if exposed heavilyI asked if the sitter had to report treating there dogs and they would not answer the questionMy pups were in the vet days before going to the sitter and we're perfectly healthyThe sitter has at least dogs of her own plus took in other dogsNo one wants to show proof of pre-treatment, as I gave my pupsTherefore Rover.com is responsible for the health care plus approving a criminal to watch my dogsEven after reporting her criminal activity and the fact that she was arrested days after I picked up my pups, she is still listed as a viable sitterTo top that, she is in jail currently and they have allowed her active on their siteThey are willfully allowing pets to be placed in a home that should not be approved or active.Sincerely,*** ***
I wish I would have seen these reviews before hiring a girl to house sit for a couple of nightsI thought it was strange that she was not sending me updates about my pups, so I kept my security camera on just to be safe amd the sitter was fully aware of itThe day I flew out she had not even showed up to my house until around 9pm and that was only because I messaged her to check on themMy pups were unattended for hours and when she showed she only stayed for minutes before leaving againIt was really late so I decided to wait till the next morning to call and make a report, I checked the camera again and at some point during the night she showed back up and did in fact stay the night, however she woke up pur food in their bowls and then walked out, didnt take my pups out for the morning to relieve themselves at allAt this point I am so upset I call and report it and then cancel the rest of the bookingRover requested I message her and call hee out on it and she made excuses and avoided the questions entirelyI came home to both my main door and my bedroom door with huge holes in them due to the sitters neglect and rover is refusing to cover the expenses because it came from my dogsBoth my dogs are older and I have NEVER had an issue with them chewing on any of my property like thisMy poor dog now has a major case of separation anxiety and its been over a week since ive returned and I cant get him to shake the anxiety even though we have tried everythingRovers guarantee: "What's covered?
Physical damage to a pet owner’s personal property caused by the sitter or walker, or the sitter’s or walker’s resident pet(s)
What's not covered?
Damage to a pet owner’s property caused by his or her own pets, or damage to the property of a pet care provider or someone related to or residing with the pet care provider" the nevlect of this babysitter is the direct cause of the damage to my doors and they are claiming its notSo now I am out hundreds of dollars in replacing doorsAnd trips to the vet for the anxiety
I recently tried to book an overnight stay for my dog through Rover, only to have the reservation cancelled by the sitter last minute The company has a "Rover Reservation Guarantee" that their independent contractors and customer service agents skirt around
I asked to make a payment to secure the dates but the sitter said to wait until drop offI'm new to this so I waited thinking that was protocol and now I don't have a sitter because she cancelled days outI contacted a number of sitters on the site that are marked as available but turns out they are not Sitters are not available for many reasons, one being returning clients aren't going through the Rover system to book so the dates aren't blocked out on the calendar when you do a searchClients end up paying cash so the company can't monitor how many dogs/cats are being watchedNot to mention the sitter keeps 100% of the payment vs going through Rover online booking The company guarantees finding a new sitter due to
horrible experience! My sitter had taken my dog to the dog park, she did not have a leash when bringing her in as I just found out a few weeks agoThe company uses a phone to collect all the messages she sends When my dog bit another she decided to switch phonesAfter the incident she did not report it to the then company *** ***Rover had taken over by the time I had gotten a summons for courtA few weeks agoAnyway I called Rover and they were the ones that said if there was a report than they would cover with the insurance I paid for with my sitterActually I got different answeres with different people and of them hung up on me! I then text the sitter who told me she did report itSo I told her to call Rover and staighten it outShe text me they would call back with in a weekWell low and behold no phone call! Now after I posed a bad review another dog sitter that I had reservations with just emails me to cancel my reservation I have had for months for October! Rover had told me they do not screen any of these people and they are not responsible for their any irresponsible actions! Also the sitter I had with the dog park was supposed to make a report, a wrtitten one thereDid she? Nope, and I have witnesses that told me she was told toWhen I text her of course she lied about it Meanwhile I have a number of other reports that were made of the incidentAll stating she did not bring a leash to the park at all not even in her car! And she is responsible for my dog with no leash? My dog had another tiff before the incident and she did not have sense enough to take my dog out of the park? What kind of dog sitter is that? A totally irresponsible one! And how about Rover giving me multiple different responses, hanging up on me and never calling me back? Horrible way to run a buisness! save your money, Find a responsible sitter for your dogs!
I was a Rover.com sitter for over a year, had a 5-star sitter rating and tons of regular customersWell about a month or so ago a dog passed away in my careThe owners failed to mention to me or to Rover that the dog had damage to his heart due to having heartworms as a puppy, and the one night this poor dog started to act weirdWouldnt stand up in his crate, could barely even lift his head and was breathing super heavyI knew he was in distress so I immediately called Rover and the ownersI let rover know that this poor dog was not feeling well and that these things had come on suddenlyhe had been outside not hours before playing with no issuesand then I called the owners immediately because they were in town and this dog was a BIG dog and I couldnt lift him with the crate by myself to get him in the car to go to the vetThe owners told me not to worry that he gets sick from time to time due to heart issues from having heartworms months ago, and they didnt want him taken to a vet because they could not afford to pay vet billsI called Rover back begging them to help me because the dog needed to be seen and the owners were against him going to a vetRover told me that my hands were tied that if the owners did not want him to go to a vet than I could not take him, and just to keep an eye on himWell I stayed up that night til 4am the next morning, he was eating, drinking and seemed to be doing better, so I laid down on my couch and went to sleepBy 11am that morning he had passed awayi woke up to find him dead in his crateCalled Rover immediately and they told me they were going to suspend my account until a review of this incident was looked at and for me to contact the owner and make after care arraignmentsSo I called the owners and they didnt want me to take the dog anywhere for a few hoursDEGREES OUTSIDE AND THEY WANTED ME TO LEAVE A DEAD DOG IN MY HOUSE FOR A FEW HOURS TIL THEY COULD FINISH DOING ERRANDS! I refused because I couldnt have a deceased dog in my house around my toddler and the other dogs for hours on end and they finally agreed to let me take him to a vetI took him to a local vet for cremation and storageA week later I get an email from rover saying my account was getting removed from their site due to too many incidents and that my current and passed clients would get emails saying I was no longer with the siteI called actually in tears by this point and asked how my account could be deleted, they brought up three other incidents on my account and told me that I was considered a liabilityi was pissed, as all incidents were out of my control, and I hadnt went against their terms of service at allThe first two incidents happened at christmas time I had several dogs in my house and the one night the lab I was watching tried to hump a GSD mix, the GSD growled, and then the lab growledI was between them and as the GSD had spent several months at my house over the summer and winter, she was very protective and they got in a fight and I got bitNeither dog was hurt just meNeither dog was vicious either, they just didnt get along with one anotherThat was strike against my account, though I did not know it at the time, then during that same period of time I had a small black dog dropped off at my house, the owner told me they were going to another city to find a home, and would be back within the week to pick their dog upThey never came back for the dog and the owner disconnected her phone from the siteThe dog stayed with me for weeks until Rover allowed me to give it up to a rescueThat was strike against my account although I couldnt have foreseen the owner abandoning their dogAnd strike happened a month or so before this dog had passed away in my careAn owner had contacted me with a new puppyThe puppy had genetic issues and other health problems due to being neglected by the breeder they bought the puppy fromThe puppy had came from a litter of dalmations, of which had diedI agreed to quarantine him in a different part of my house until he felt better although the vet and owners had expressed that he may not and could pass awayHe did end up dying from his illnesses days after they dropped him off, which devastated both the owners and myself, though the owners were not surprised it happened, and told rover that they did not blame me, they knew their puppy was probably not going to survive the weekSo these incidents all made me a liabilityWhen I talked to a manager at rover he even said, " I understand all of these incidents were things you couldnt foresee and they were beyond your control and most were the fault of the owners but our decision standsWe consider you a liability." And I would totally shrug it off if it wasnt for the fact the owners who were neglectful could still use the site like they did nothing wrongAnd I could even strug it off if I went against their terms of service but I didntIn their terms they state that their sitters and their company is not at fault for anything that may happen to a dog in our care as a result of preexisting conditions, (of those incidents), and that it is the owners responsibility to pick up their dog after a stay has ended, that the sitters are allowed to forfeit the dog over to a shelter days after the stay has endedThey cant even face a lawsuit for any of these incidents as they are covered by their terms of service which all sitters and owners have to agree to and yet they still care more about themselves than they do about their sitters or the pets on their site! Also because of my account being deleted I can not see the fees they took out for tax purposes
In four days, the pet sitter we found through Rover.com lost our dog twice, was never home in six times we or others checked on him, forgot where the dog food was, and left our house a messThen, after he got fired by Rover.com, he sued me
When I contacted them, Rover's lawyers refused to cooperate with me or give me any information about him or their reasons for terminating him, even ignoring a subpoenaThey claimed confidentiality and that their sitters are "independent contractors" to absolve themselves of blameOn their website, they also claim to run background checks on their sitters, but they don't even request an ID or SS#When I spoke to their customer service team, they didn't know my guy's legal name
Do not trust this irresponsible company with your pet or your keys
I found a dog sitter Adam Con the Rover site and left our year old yorkie baby *** with himShe was only with him for approximately hoursDue to his negligence, she was struck and killed by a carHe must not have received training on how to care for a small dog*** was almost years old and only weighed less than lbsAdam opened the door for a pizza delivery person and tried to hold *** with his foot and of course she jumped over his foot and got out of his apartment*** was struck and killed by a car and a stranger found herMy daughter, *** *** and niece, *** ***, went to help Adam find our *** and had the unfortunate experience to see *** deadMy daughter lost it as *** was bleeding and deadThey had to drive her to the vetThis was carelessness on Adam's part and RoversI contacted Rover and they apologized and said they would refund me for the stay and pay for any after careThere is no after care vet bills because she was dead at arrivalT
We trusted rover.com to find a pet sitter for our dogs The dogs were mistreated during their stay and one of them has to go to the vet because he has sores all over the underside of his belly and his "elbows" are badly swollen This company did not do its due diligence by checking on the people it recommends as sitters They admitted on the phone that they don't do any spot checks after their initial background checks are completed They then stated that I have to pay a $deductible This is their insurance policy...not mine...why do I have to pay a deductible? I was not negligent except for the fact that I used this service when I should not have...why should I have to pay anything All three of my dogs were in perfect condition when I left them Two of the are injured and the other one isn't acting right
I've had several people provide in-house visits and that went wellNow, for the past months, I've tried to find someone to board one of my dogsShe doesn't get on well with other dogs, cats or young children so needs a home without thatI've had two sitters agree and then cancel already, one week before I'm leaving for Thanksgiving vacationsome of the sitters with Rover.com are very irresponsible, rude, cancel at the last minute, etccustomers are not allowed to post negative reviews about this onlineAlso, you don't get the sitters full name so you can't complain about anyone personallymany are students so they don't really care, they're going to move on to other things
Description of work:
I hired a dogs sitter to sit Friday after before to sat I met her she advices me that she was not taking zoology in college and doesn't know about vet schoolI picked her because this is what rover had in her bioI proceeded to introduce her and asked if she was able to be here the entire time we were gone as the dogs get stressed being in their cages long periods of timeShe assured me she would be here the entire timeShe never showed I text her and rover no response from rover she text me and hour later said she was here but someone was here so she leftShe knew my daughter would be here till she came she hadn't comeMy daughter fed the dogs, sitter came and was here min and leftI text her asked how the dogs were she said real good I asked if she was at my home she said I amWell I have a security system and camera, she wasn't there it was after 9pm and she liedI text rover again no responseI had to call everyone I could find give them the code to my house t
We hired a sitter through Rover to watch our dogs while we were out of town in CaliforniaOur dog *** ate a sock and it was in his system for over two days before he was taken to emergency services to have it removedOur and a half year old lab died as a resultIf he would have been taken sooner, the vet would have been able to provide a different route of care and he would have survivedI paid Rover to provide reasonable care of our dog in our absence and there was a significant break of tardinees and dutyIt was reasonably forseeable for the sitter to have taken him to emergency care in our absence and it did not happenOur medical bills totaled 10,and we now have a dead dog
My review is a little different, as I have not had an issue with a sitter on Rover but with their pricing and billing
On each sitter's page, it lists the "price per night" for house sitting There is a link to view any additional pricing (such as holiday and puppy rates) that come with the service Seems pretty straight forward
IT IS NOT What they actually charge is the nightly fee PER DOG PER NIGHT, not per night There is an option for the sitters to list additional fees for more than dog, but even if they don't list this they charge you the nightly fee per dog, doubling (or tripling, quadrupling, depending on the number of dogs) the cost
This needs to be made clearer on their site When you say that the cost is $xx per night, it needs to be that amount, or you need to tell the customer that the cost is also per dog before they get to the point of payment This feels incredibly scammy, as if they're hoping that the customer won't notice the double charge until after they book (which is what happened to me the first time I booked through them - this time I took painstaking precautions and noticed the issue)
When I contacted Rover about this, they told me it was something I needed to work out with the sitter I informed them that this was not a customer/sitter issue, it is either an issue with their system or their misleading site After speaking with both sitters I was considering, it appears that Rover tells them that the price is per dog per night, but does not pass that information on to the customer This is clearly a system issue with Rover (or a way to intentionally scam customers out of money) and something they need to address and not pass off onto customers/sitters I won't be using them again
On April 9th, 2017, a Contractor/Petsitter (Small Business Owner) working on behalf of Rover.com (referenced as Merisa) lost our dog ***She admitted that she left him in her backyard and went to make dinnerWhen she went back outside, he was goneI was on my honeymoon and out of the country (hour flight away)
Merisa neglected to notify rover.com immediately of the issue (I've heard multiple stories from all parties involved, but it sounds like 1-hours went by before rover.com was notified)Merisa then contacted Rover.com who contacted both my mother *** (who also had two dogs staying with Merisa) and me via voicemailI was on a plane and didn't know until later
*** was in Honolulu, HI enjoying a much needed vacation after my weddingQuickly mobilizing, she hopped on the first flight (hours) back home to help find our lost family memberBy the time I received the vmail, I quickly called rover.com to find out more informationAs this was the middle of the ni
Rover.com did not help us with our issues when we used their boarding service Our dog was not in the location where he was He was not getting a walk daily or going to the park as it was advertised on the website He smelled like he was in a cage all day and night The pictures they sent were just my dog with other dogs standing around looking at each other looking sad and bored on that fake grass Someone else had our dog when we picked him up Everything we packed for our dog in order for him to have a smooth stay was clearly not used We also supposed to have drop off service as well but did not That day when we were ready to pick up our dog, the boarder made us pick him up at another location from a stranger After writing them times asking them to investigate these boarders who lied about their location and services, rover wrote a generic email to us to apologize They did not investigate these people and these people are still boarding dogs with a star rating Wh
I would like to be paid back for the damage done to my home by their so called "verified sitter" Damaged two bi-fold doors, lost a remote, partied in my home, did not take care of my dog properly (feeding/walking, etc)., stole jewelry in excess of $5k and Rover has done nothing but provide more anguish and distress over this situation Damages (including theft) in excess of $6k
I can tell you from this experience with Rover.com I WILL NEVER use them again and now am having AN ADT security camera and alarm system installed this Saturday .in my home 2K system
THIS COMPANY HAS CAUSED MORE ANGUISH AND DISTRESS TO DOG, MY FAMILY AND I THAN I CAN EVEN TELL YOU Whatever the sitter did to my dog breaks my heart for her pain and suffering she cowers every time we try to pet or love her ROVER CAN GIVE A CRAP!!!! Personally and monetarily DO NOT USE STAY AWAY FROM THIS COMPANY
I was a pet sitter for Rover for about 6-months and absolutely loved it! I had great experiences will every sit and received numerous 5-star reviews and many repeat customers And then I got the dog with severe behavior issues and I was ultimately blamed and banned from sitting via Rover without an exact explanation why Let me explain:
About the dog:
-the dog hides under the couch and I would have to physically lift up the couch to get the dog ready for a walk
-the dog would snap and try to bite if you touched him, so I had to corral the dog into his kennel and leash him through the bars of his kennel
-the dog was not leash trained and would pull so hard on the leash he would choke himself
-the owners did not have a harness apparatus for this dog
-the dog was not responsive to his name or commands nor was he treat motivated
After the 45-minutes it took me to actually get the leash on the dog, we went for a walk, he immediately started fighting the leash and trying to pull/run off He pulled just hard enough that his head slipped through his collar (as I have mentioned, the owners should have had him in a harness) Due to his antisocial behavior, he immediately ran off and anytime I tried to get close to him, he would try to bite and run off again After about an hour of trying to catch the dog with a neighbor and two employees of a neighboring business I called the owner Expecting the owner to be upset, she seemed very nonchalant about the whole issue The owner told me "oh, he does this" What?!? Naturally, I was fuming, as no one (the owner or Rover) had even bothered to warn me that the dog has a history of escaping from previous pet sitters and will not respond to commands or is treat motivated I felt like I was set up for failure The owner and I continued to search for the next several hours until nightfall I went through a creek, brier bushes, crossed freeways, I really wanted to find this dog and felt so bad about it, I refunded their money for the entire three-day stay When I got home, I reported the incident to Rover I didn't have to, but I thought that they should be aware that an anti-social dog was being advertised via their platform and that this dog's needs are not appropriate for an app Well, this ended up backfiring on meThe dog was eventually found the next day, but then I received word from Rover that my account would be closed and I am not longer welcome to use their platform without any specific reasons why or what their investigation policy was for incidents such as these
To sum up, an anti-social, aggressive and ill-trained animal with a repeated history of running away does exactly that, and I am who got the short end of the stick It didn't matter that I had loyal repeat customers and stellar reviews for six months I was unfortunately placed with a dog with severe behavior issues and did everything in my power to rectify the situation, and I did not receive any support from Rover and was ultimately blamed for the entire situationMeanwhile, this owner can continue to use this site and place this dog with the next sitter knowing full well that it will happen again
I have since reported the animal to the local animal control services because I do believe this animal is a danger to itself and to pet sitters and it will no doubt happen again And next time, someone is going to actually get physically hurt The most upsetting thing to me is that Rover and the owner are fully aware of this dog's behavior and they are turning a blind eye and not warning sitters And this is just negligence
This company assumes no liability for anything that happens to your precious pet All responsibility falls to the babysitter/owner to resolveI have used the service a few times this past two months and it really depends on who you getWe have had great sitters as well as some less than spectacular sittersHowever this past incident really made me question pet safety when I entrust my dog to one of their listed star sittersThis past Wednesday I boarded my dog because I am leaving on a business trip on Thursday early morningI dropped my dog off with the sitter this past Wednesday morningI explicitly told the sitter that she needs to be careful because my dog will try to eat anything that enters his mouthAround noon time I received a distressing text that she found that my dog got a hold of some chocolateIt was a little cryptic but the sitter stated that she did not believe that my dog ate any when she came home at 10:in the morningShe tried to put us at ease by stating that in her experience dogs need to eat alot of chocolate to become sick and that she will continue to monitor him Already uneasy with the sitter I continued to trust her judgement as this was my first dog and I felt like she had more experience than meThen around PM that same day, I received a call from her saying that my dog had eaten a cat toy about the size of ring fingers approximately minutes priorI reacted first by calling my vet which was about to close to see what we can doShe had referred us to see the 24hour emergency hospital to see if they can induce vomitingAt this point I had lost all confidence in this sitter so I went to pick him up as fast as I can and rushed him to the hospitalDuring the wait I contacted rover to cancel the stay with the current sitter help find a new sitterThe rover representative was very consoling, apologetic, and helpfulHe stated that the company will even take care of the vet bill up to $I also have pet insurance with a $deductible so this was not an issue for meHe also took care of me in setting up a new stay with actually an employee of rover and said there will be no difference in stay costsAt this point I thought this company really cared about my pet and wanted to make things rightSo about hours after we checked into the hospital, they were able to retrieve the cat toyI was so happy that it came out because that means that we avoided a possible bowel obstruction and surgery to remove itLater that evening I dropped him off at the new sitterThis sitter appears to be vastly better in keeping me informedShe also said that later that evening my dog had vomited up another cat toyWhich is shocking because the first sitter said that he only ate one toyThis only reinforced my though that this sitter was negligent in her care of my precious puppy After I came back from my business trip I filled out the incident report to claim reimbursementAfter the review, Rover denied reimbursement for medical expensesThey stated that reimbursement only occurs after $in medical expenses while our expenses was roughly $The did credit me $for a next stayHowever I feel that I was still suck with the bill and that sitter and Rover should be responsible forFor me I entrusted my precious pet to them to responsibly care for himUnder their care all things pertaining to my pet's well being should be taken care ofThat breach in trust by the sitter and the company's lack in simply doing whats right makes me feel let down by the companyWhat happens if something more serious happens because of lack attentiveness and delay in careAnother representative that talked to us touted their pet connect program where people can call in to be connected to a sitter and the agent can look at the sitter's background and incident reports while as the with the app there is no way we can look at this informationWhat good is a service that does not show this critical information about sitters before we book with themUntil the platform is more transparent and they take more responsibility of what happens to pets under their care, I do not think I can ever recommend them Its like going to the hospital to get a knee replacementIf they replace the wrong knee, its not just the surgical team that is responsible, its the entire hospital
Hi Rover Team, Thank you for the quick responseGiven that the Rover Service is about putting Canine parents in touch with care givers and one of the key decision criteria that canine parents use when selecting a caregiver is how others rated their experience, not being able to accurately reflect such an experience does not hold to the spirit of the serviceWhile we did not have this caregiver sit our canine, the resulting poor experience is not reflected because of the inability to leave feedbackI believe a fair resolution would be, the simple ability to leave feedback and explicitly mention that we did not have the caregiver sit the dogThat way, it is reflective that the feedback is on the communication and how poorly the caregiver handle the communication and not the dog Complaint: ***I am rejecting this response because:Sincerely,*** ***
I used a sitter from Rover.com to watch my dogWhen I returned my dog showed visible signs of abuse and neglectShe had tree sap matted in her fur and was covered in bite marks and scratchesShe had a puncture wound on her head that has since scarredWhen I picked up my dog, the sitter had dog crates stacked on top of dog crates filled with dogsShe also had dogs running around outside and in the houseThere were too many dogs for her to controlI contacted the sitter regarding the bite marks and scatches and her response was, "that's what happens when dogs play." I brought my concern to Rover and they did not handle the situation properlyThis sitter clearly violated the terms of Rover.com by leaving dogs outside unattended and did not provide a safe environment for my dogI also brought to their attention the other many complaints people had left saying their dogs were also injured while in the sitter's careRover turned a blind eye to my complaint and did not handle the si
Complaint: ***I am rejecting this response because: I feel they aren't address specifically the problemForget are not addressing how they improve anythingI feel they need to specify how, possible verify information, follow up with information given not just assume people are telling the truthThese people are going into people's homes and caring for their animalsIf something happens due to not checking out your people I assume there would be quite a law suit.Sincerely,*** ***
Complaint: ***I am rejecting this response because:*** they are aware, my puppies have received regular vet checks and we're on preventative MedicineHowever, they do not require the sitter to hold to those standards and therefore, as puppies, they are more susceptible to getting roundworms if exposed heavilyI asked if the sitter had to report treating there dogs and they would not answer the questionMy pups were in the vet days before going to the sitter and we're perfectly healthyThe sitter has at least dogs of her own plus took in other dogsNo one wants to show proof of pre-treatment, as I gave my pupsTherefore Rover.com is responsible for the health care plus approving a criminal to watch my dogsEven after reporting her criminal activity and the fact that she was arrested days after I picked up my pups, she is still listed as a viable sitterTo top that, she is in jail currently and they have allowed her active on their siteThey are willfully allowing pets to be placed in a home that should not be approved or active.Sincerely,*** ***
I wish I would have seen these reviews before hiring a girl to house sit for a couple of nightsI thought it was strange that she was not sending me updates about my pups, so I kept my security camera on just to be safe amd the sitter was fully aware of itThe day I flew out she had not even showed up to my house until around 9pm and that was only because I messaged her to check on themMy pups were unattended for hours and when she showed she only stayed for minutes before leaving againIt was really late so I decided to wait till the next morning to call and make a report, I checked the camera again and at some point during the night she showed back up and did in fact stay the night, however she woke up pur food in their bowls and then walked out, didnt take my pups out for the morning to relieve themselves at allAt this point I am so upset I call and report it and then cancel the rest of the bookingRover requested I message her and call hee out on it and she made excuses and avoided the questions entirelyI came home to both my main door and my bedroom door with huge holes in them due to the sitters neglect and rover is refusing to cover the expenses because it came from my dogsBoth my dogs are older and I have NEVER had an issue with them chewing on any of my property like thisMy poor dog now has a major case of separation anxiety and its been over a week since ive returned and I cant get him to shake the anxiety even though we have tried everythingRovers guarantee: "What's covered?
Physical damage to a pet owner’s personal property caused by the sitter or walker, or the sitter’s or walker’s resident pet(s)
What's not covered?
Damage to a pet owner’s property caused by his or her own pets, or damage to the property of a pet care provider or someone related to or residing with the pet care provider" the nevlect of this babysitter is the direct cause of the damage to my doors and they are claiming its notSo now I am out hundreds of dollars in replacing doorsAnd trips to the vet for the anxiety
I recently tried to book an overnight stay for my dog through Rover, only to have the reservation cancelled by the sitter last minute The company has a "Rover Reservation Guarantee" that their independent contractors and customer service agents skirt around
I asked to make a payment to secure the dates but the sitter said to wait until drop offI'm new to this so I waited thinking that was protocol and now I don't have a sitter because she cancelled days outI contacted a number of sitters on the site that are marked as available but turns out they are not Sitters are not available for many reasons, one being returning clients aren't going through the Rover system to book so the dates aren't blocked out on the calendar when you do a searchClients end up paying cash so the company can't monitor how many dogs/cats are being watchedNot to mention the sitter keeps 100% of the payment vs going through Rover online booking The company guarantees finding a new sitter due to
horrible experience! My sitter had taken my dog to the dog park, she did not have a leash when bringing her in as I just found out a few weeks agoThe company uses a phone to collect all the messages she sends When my dog bit another she decided to switch phonesAfter the incident she did not report it to the then company *** ***Rover had taken over by the time I had gotten a summons for courtA few weeks agoAnyway I called Rover and they were the ones that said if there was a report than they would cover with the insurance I paid for with my sitterActually I got different answeres with different people and of them hung up on me! I then text the sitter who told me she did report itSo I told her to call Rover and staighten it outShe text me they would call back with in a weekWell low and behold no phone call! Now after I posed a bad review another dog sitter that I had reservations with just emails me to cancel my reservation I have had for months for October! Rover had told me they do not screen any of these people and they are not responsible for their any irresponsible actions! Also the sitter I had with the dog park was supposed to make a report, a wrtitten one thereDid she? Nope, and I have witnesses that told me she was told toWhen I text her of course she lied about it Meanwhile I have a number of other reports that were made of the incidentAll stating she did not bring a leash to the park at all not even in her car! And she is responsible for my dog with no leash? My dog had another tiff before the incident and she did not have sense enough to take my dog out of the park? What kind of dog sitter is that? A totally irresponsible one! And how about Rover giving me multiple different responses, hanging up on me and never calling me back? Horrible way to run a buisness! save your money, Find a responsible sitter for your dogs!
I was a Rover.com sitter for over a year, had a 5-star sitter rating and tons of regular customersWell about a month or so ago a dog passed away in my careThe owners failed to mention to me or to Rover that the dog had damage to his heart due to having heartworms as a puppy, and the one night this poor dog started to act weirdWouldnt stand up in his crate, could barely even lift his head and was breathing super heavyI knew he was in distress so I immediately called Rover and the ownersI let rover know that this poor dog was not feeling well and that these things had come on suddenlyhe had been outside not hours before playing with no issuesand then I called the owners immediately because they were in town and this dog was a BIG dog and I couldnt lift him with the crate by myself to get him in the car to go to the vetThe owners told me not to worry that he gets sick from time to time due to heart issues from having heartworms months ago, and they didnt want him taken to a vet because they could not afford to pay vet billsI called Rover back begging them to help me because the dog needed to be seen and the owners were against him going to a vetRover told me that my hands were tied that if the owners did not want him to go to a vet than I could not take him, and just to keep an eye on himWell I stayed up that night til 4am the next morning, he was eating, drinking and seemed to be doing better, so I laid down on my couch and went to sleepBy 11am that morning he had passed awayi woke up to find him dead in his crateCalled Rover immediately and they told me they were going to suspend my account until a review of this incident was looked at and for me to contact the owner and make after care arraignmentsSo I called the owners and they didnt want me to take the dog anywhere for a few hoursDEGREES OUTSIDE AND THEY WANTED ME TO LEAVE A DEAD DOG IN MY HOUSE FOR A FEW HOURS TIL THEY COULD FINISH DOING ERRANDS! I refused because I couldnt have a deceased dog in my house around my toddler and the other dogs for hours on end and they finally agreed to let me take him to a vetI took him to a local vet for cremation and storageA week later I get an email from rover saying my account was getting removed from their site due to too many incidents and that my current and passed clients would get emails saying I was no longer with the siteI called actually in tears by this point and asked how my account could be deleted, they brought up three other incidents on my account and told me that I was considered a liabilityi was pissed, as all incidents were out of my control, and I hadnt went against their terms of service at allThe first two incidents happened at christmas time I had several dogs in my house and the one night the lab I was watching tried to hump a GSD mix, the GSD growled, and then the lab growledI was between them and as the GSD had spent several months at my house over the summer and winter, she was very protective and they got in a fight and I got bitNeither dog was hurt just meNeither dog was vicious either, they just didnt get along with one anotherThat was strike against my account, though I did not know it at the time, then during that same period of time I had a small black dog dropped off at my house, the owner told me they were going to another city to find a home, and would be back within the week to pick their dog upThey never came back for the dog and the owner disconnected her phone from the siteThe dog stayed with me for weeks until Rover allowed me to give it up to a rescueThat was strike against my account although I couldnt have foreseen the owner abandoning their dogAnd strike happened a month or so before this dog had passed away in my careAn owner had contacted me with a new puppyThe puppy had genetic issues and other health problems due to being neglected by the breeder they bought the puppy fromThe puppy had came from a litter of dalmations, of which had diedI agreed to quarantine him in a different part of my house until he felt better although the vet and owners had expressed that he may not and could pass awayHe did end up dying from his illnesses days after they dropped him off, which devastated both the owners and myself, though the owners were not surprised it happened, and told rover that they did not blame me, they knew their puppy was probably not going to survive the weekSo these incidents all made me a liabilityWhen I talked to a manager at rover he even said, " I understand all of these incidents were things you couldnt foresee and they were beyond your control and most were the fault of the owners but our decision standsWe consider you a liability." And I would totally shrug it off if it wasnt for the fact the owners who were neglectful could still use the site like they did nothing wrongAnd I could even strug it off if I went against their terms of service but I didntIn their terms they state that their sitters and their company is not at fault for anything that may happen to a dog in our care as a result of preexisting conditions, (of those incidents), and that it is the owners responsibility to pick up their dog after a stay has ended, that the sitters are allowed to forfeit the dog over to a shelter days after the stay has endedThey cant even face a lawsuit for any of these incidents as they are covered by their terms of service which all sitters and owners have to agree to and yet they still care more about themselves than they do about their sitters or the pets on their site! Also because of my account being deleted I can not see the fees they took out for tax purposes
In four days, the pet sitter we found through Rover.com lost our dog twice, was never home in six times we or others checked on him, forgot where the dog food was, and left our house a messThen, after he got fired by Rover.com, he sued me
When I contacted them, Rover's lawyers refused to cooperate with me or give me any information about him or their reasons for terminating him, even ignoring a subpoenaThey claimed confidentiality and that their sitters are "independent contractors" to absolve themselves of blameOn their website, they also claim to run background checks on their sitters, but they don't even request an ID or SS#When I spoke to their customer service team, they didn't know my guy's legal name
Do not trust this irresponsible company with your pet or your keys
I found a dog sitter Adam Con the Rover site and left our year old yorkie baby *** with himShe was only with him for approximately hoursDue to his negligence, she was struck and killed by a carHe must not have received training on how to care for a small dog*** was almost years old and only weighed less than lbsAdam opened the door for a pizza delivery person and tried to hold *** with his foot and of course she jumped over his foot and got out of his apartment*** was struck and killed by a car and a stranger found herMy daughter, *** *** and niece, *** ***, went to help Adam find our *** and had the unfortunate experience to see *** deadMy daughter lost it as *** was bleeding and deadThey had to drive her to the vetThis was carelessness on Adam's part and RoversI contacted Rover and they apologized and said they would refund me for the stay and pay for any after careThere is no after care vet bills because she was dead at arrivalT
We trusted rover.com to find a pet sitter for our dogs The dogs were mistreated during their stay and one of them has to go to the vet because he has sores all over the underside of his belly and his "elbows" are badly swollen This company did not do its due diligence by checking on the people it recommends as sitters They admitted on the phone that they don't do any spot checks after their initial background checks are completed They then stated that I have to pay a $deductible This is their insurance policy...not mine...why do I have to pay a deductible? I was not negligent except for the fact that I used this service when I should not have...why should I have to pay anything All three of my dogs were in perfect condition when I left them Two of the are injured and the other one isn't acting right
I've had several people provide in-house visits and that went wellNow, for the past months, I've tried to find someone to board one of my dogsShe doesn't get on well with other dogs, cats or young children so needs a home without thatI've had two sitters agree and then cancel already, one week before I'm leaving for Thanksgiving vacationsome of the sitters with Rover.com are very irresponsible, rude, cancel at the last minute, etccustomers are not allowed to post negative reviews about this onlineAlso, you don't get the sitters full name so you can't complain about anyone personallymany are students so they don't really care, they're going to move on to other things
Description of work:
I hired a dogs sitter to sit Friday after before to sat I met her she advices me that she was not taking zoology in college and doesn't know about vet schoolI picked her because this is what rover had in her bioI proceeded to introduce her and asked if she was able to be here the entire time we were gone as the dogs get stressed being in their cages long periods of timeShe assured me she would be here the entire timeShe never showed I text her and rover no response from rover she text me and hour later said she was here but someone was here so she leftShe knew my daughter would be here till she came she hadn't comeMy daughter fed the dogs, sitter came and was here min and leftI text her asked how the dogs were she said real good I asked if she was at my home she said I amWell I have a security system and camera, she wasn't there it was after 9pm and she liedI text rover again no responseI had to call everyone I could find give them the code to my house t
We hired a sitter through Rover to watch our dogs while we were out of town in CaliforniaOur dog *** ate a sock and it was in his system for over two days before he was taken to emergency services to have it removedOur and a half year old lab died as a resultIf he would have been taken sooner, the vet would have been able to provide a different route of care and he would have survivedI paid Rover to provide reasonable care of our dog in our absence and there was a significant break of tardinees and dutyIt was reasonably forseeable for the sitter to have taken him to emergency care in our absence and it did not happenOur medical bills totaled 10,and we now have a dead dog
My review is a little different, as I have not had an issue with a sitter on Rover but with their pricing and billing
On each sitter's page, it lists the "price per night" for house sitting There is a link to view any additional pricing (such as holiday and puppy rates) that come with the service Seems pretty straight forward
IT IS NOT What they actually charge is the nightly fee PER DOG PER NIGHT, not per night There is an option for the sitters to list additional fees for more than dog, but even if they don't list this they charge you the nightly fee per dog, doubling (or tripling, quadrupling, depending on the number of dogs) the cost
This needs to be made clearer on their site When you say that the cost is $xx per night, it needs to be that amount, or you need to tell the customer that the cost is also per dog before they get to the point of payment This feels incredibly scammy, as if they're hoping that the customer won't notice the double charge until after they book (which is what happened to me the first time I booked through them - this time I took painstaking precautions and noticed the issue)
When I contacted Rover about this, they told me it was something I needed to work out with the sitter I informed them that this was not a customer/sitter issue, it is either an issue with their system or their misleading site After speaking with both sitters I was considering, it appears that Rover tells them that the price is per dog per night, but does not pass that information on to the customer This is clearly a system issue with Rover (or a way to intentionally scam customers out of money) and something they need to address and not pass off onto customers/sitters I won't be using them again
On April 9th, 2017, a Contractor/Petsitter (Small Business Owner) working on behalf of Rover.com (referenced as Merisa) lost our dog ***She admitted that she left him in her backyard and went to make dinnerWhen she went back outside, he was goneI was on my honeymoon and out of the country (hour flight away)
Merisa neglected to notify rover.com immediately of the issue (I've heard multiple stories from all parties involved, but it sounds like 1-hours went by before rover.com was notified)Merisa then contacted Rover.com who contacted both my mother *** (who also had two dogs staying with Merisa) and me via voicemailI was on a plane and didn't know until later
*** was in Honolulu, HI enjoying a much needed vacation after my weddingQuickly mobilizing, she hopped on the first flight (hours) back home to help find our lost family memberBy the time I received the vmail, I quickly called rover.com to find out more informationAs this was the middle of the ni
Rover.com did not help us with our issues when we used their boarding service Our dog was not in the location where he was He was not getting a walk daily or going to the park as it was advertised on the website He smelled like he was in a cage all day and night The pictures they sent were just my dog with other dogs standing around looking at each other looking sad and bored on that fake grass Someone else had our dog when we picked him up Everything we packed for our dog in order for him to have a smooth stay was clearly not used We also supposed to have drop off service as well but did not That day when we were ready to pick up our dog, the boarder made us pick him up at another location from a stranger After writing them times asking them to investigate these boarders who lied about their location and services, rover wrote a generic email to us to apologize They did not investigate these people and these people are still boarding dogs with a star rating Wh
I would like to be paid back for the damage done to my home by their so called "verified sitter" Damaged two bi-fold doors, lost a remote, partied in my home, did not take care of my dog properly (feeding/walking, etc)., stole jewelry in excess of $5k and Rover has done nothing but provide more anguish and distress over this situation Damages (including theft) in excess of $6k
I can tell you from this experience with Rover.com I WILL NEVER use them again and now am having AN ADT security camera and alarm system installed this Saturday .in my home 2K system
THIS COMPANY HAS CAUSED MORE ANGUISH AND DISTRESS TO DOG, MY FAMILY AND I THAN I CAN EVEN TELL YOU Whatever the sitter did to my dog breaks my heart for her pain and suffering she cowers every time we try to pet or love her ROVER CAN GIVE A CRAP!!!! Personally and monetarily DO NOT USE STAY AWAY FROM THIS COMPANY
I was a pet sitter for Rover for about 6-months and absolutely loved it! I had great experiences will every sit and received numerous 5-star reviews and many repeat customers And then I got the dog with severe behavior issues and I was ultimately blamed and banned from sitting via Rover without an exact explanation why Let me explain:
About the dog:
-the dog hides under the couch and I would have to physically lift up the couch to get the dog ready for a walk
-the dog would snap and try to bite if you touched him, so I had to corral the dog into his kennel and leash him through the bars of his kennel
-the dog was not leash trained and would pull so hard on the leash he would choke himself
-the owners did not have a harness apparatus for this dog
-the dog was not responsive to his name or commands nor was he treat motivated
After the 45-minutes it took me to actually get the leash on the dog, we went for a walk, he immediately started fighting the leash and trying to pull/run off He pulled just hard enough that his head slipped through his collar (as I have mentioned, the owners should have had him in a harness) Due to his antisocial behavior, he immediately ran off and anytime I tried to get close to him, he would try to bite and run off again After about an hour of trying to catch the dog with a neighbor and two employees of a neighboring business I called the owner Expecting the owner to be upset, she seemed very nonchalant about the whole issue The owner told me "oh, he does this" What?!? Naturally, I was fuming, as no one (the owner or Rover) had even bothered to warn me that the dog has a history of escaping from previous pet sitters and will not respond to commands or is treat motivated I felt like I was set up for failure The owner and I continued to search for the next several hours until nightfall I went through a creek, brier bushes, crossed freeways, I really wanted to find this dog and felt so bad about it, I refunded their money for the entire three-day stay When I got home, I reported the incident to Rover I didn't have to, but I thought that they should be aware that an anti-social dog was being advertised via their platform and that this dog's needs are not appropriate for an app Well, this ended up backfiring on meThe dog was eventually found the next day, but then I received word from Rover that my account would be closed and I am not longer welcome to use their platform without any specific reasons why or what their investigation policy was for incidents such as these
To sum up, an anti-social, aggressive and ill-trained animal with a repeated history of running away does exactly that, and I am who got the short end of the stick It didn't matter that I had loyal repeat customers and stellar reviews for six months I was unfortunately placed with a dog with severe behavior issues and did everything in my power to rectify the situation, and I did not receive any support from Rover and was ultimately blamed for the entire situationMeanwhile, this owner can continue to use this site and place this dog with the next sitter knowing full well that it will happen again
I have since reported the animal to the local animal control services because I do believe this animal is a danger to itself and to pet sitters and it will no doubt happen again And next time, someone is going to actually get physically hurt The most upsetting thing to me is that Rover and the owner are fully aware of this dog's behavior and they are turning a blind eye and not warning sitters And this is just negligence