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A1 Garage Door Service

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A1 Garage Door Service Reviews (211)

I choose A1 Garage Door Service out of many services on-line because of their high rating. The repair service was very good. The technician was professional and courtesous, and I was very satisfied. The only thing is, that two days later and I had not rec'd an invoice. I only rec'd a small phone generated rect, but no invoice, so I called and talked w/ their billing dept. The billing person said I should have provided my email address. Didn't ask, just scoulded me. I told her that I DID give the tech my email address. Then I ck'ed my emails for two days, and nothing. She was condescending, rude and interrupted me. Then called me "Miss [redacted]" with a rude condescending attitude. No apology as to being sorry they did not send the invoice. She just said "I can see one did not generate." I told her I did not appreciate her rudeness. Their error, yet she talked over the top of me, interrupted, and made me feel I was being talked down to. I felt like I was bothering them. ALSO there is no phone number on their receipt OR Invoice. Apparently they don't want to be bothered. I asked that the manager of their Tempe office location call me please. When you spend nearly 300. dollars for service repair, shouldn't you expect an invoice? NOT HAPPY with the snotty billing dept.

I would like to try one more time to have management to respond to me about my concerns. It has been 3 weeks with repeated messages being left with phone staff and no return calls yet. This is serious and involves violations by business in not following Lead Based Paint laws on garage door installations on homes built prior to 1978. I believe in giving everyone an additional opportunity to see the error of their ways. If I get no response then my next actions is filing the appropriate complaint with the EPA along with the complaint to this site along with YELP, Angies List, Google Reviews and the Arizona Registrar of Contractors.

[redacted]  [redacted]

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I talked with A1 Garage Door Service representative, over the phone, and he gave me a great price quote for garage door repair. He was friendly, didn’t try to upsell me anything, so we scheduled an appointment for the next day. Their technician arrived on time, inspected my door and explained why the springs had failed. The problem was fixed in less than one hour. Now my garage door works like a new one and I highly recommend these guys!

Here at A1, we strive for excellent customer service and satisfaction. We are a highly-rated company in the garage door industry. We are a licensed & bonded company. We are an accredited Revdex.com company, and an [redacted] winner. We do background checks & drug testing on ALL employees. We are not dangerous in fact we are incredibly safety-conscious. We are 100% committed to outstanding customer service. It is in this spirit of wanting satisfied customers that we will extend an offer of $300 back to the customer. We want this complaint resolved. We are absolutely concerned with the customer's view of our company and we take feedback very seriously and will always work to constantly improve our company. Thank you.

[redacted], Yes, you were mistakenly charged twice for that fuel charge, that is true. We apologize for that mistake and sent you back the $12.95.  However, we stand by our fuel charge because of the wide service area we cover. We have a fleet of vehicles, fully stocked with parts at all times,...

mechanically sound, and ready to go serve the customer without delay. This is one of the many costs of doing business. As far as the Arizona Cost Recovery fee, We must pay tax when purchasing the parts so we pass that cost onto the customer as opposed to the old system where the customer was responsible for the sales tax. it is actually cheaper this way (by about 3%) to the customer. Sincerely, A1 Garage Door Service.

Dear Mr. [redacted] –

We appreciate you taking the time to speak with us on Wednesday, 7/30/14, regarding your phone call with our staff.  Our intent is to always provide the best service over the phone and in the field and apologize for the interaction you received.  We...

also want you to know that we stand behind our parts and even though we provide high quality equipment, sometimes they fail to work properly.

As you know, [redacted] visited your home today (no service fee required) to inspect your equipment.  He found that the equipment was in fact faulty and replaced it at charge. 

We thank you for giving us the opportunity to regain the trust that was lost and are happy that we were able to fully resolve your issue.

Thanks again,

A1 Garage Door Service Team

Dear Sir,
We are very sorry about this situation. You...

were accidentally charged 3 times the same amount on your card, because the tech ran the card 3 times and had difficulty with his credit card machine, as you stated. The credit card machine was being glitchy as sometimes happens with technology. Then, later in the day, the device went ahead and processed those three attempts, hence the very large amount racked up. It
was an honest mistake and not malicious in any way. We apologize about this and we are moving ahead with better devices/ better technology as to better serve our customers.
Sincerely, A1 Garage Door
Service.

Here at A1, we strive for excellent customer service and satisfaction. We are a highly-rated company in the garage door industry. We are a licensed & bonded company. We are an accredited Revdex.com company, and an [redacted] winner. We do background checks & drug testing on ALL employees. We are not dangerous in fact we are incredibly safety-conscious. We are 100% committed to outstanding customer service. It is in this spirit of wanting satisfied customers that we will extend an offer of $300 back to the customer. We want this complaint resolved. We are absolutely concerned with the customer's view of our company and we take feedback very seriously and will always work to constantly improve our company. Thank you.

We will gladly refund money if items sold are returned![redacted]

This is not much of a response.  A1 did call my wife but only asked why we stopped payment on the check we wrote.  No explanation, resolution or apology.

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business...

has indicated that they will issue a full refund if I return the product. I will be happy to deliver the product if a specific address and contact person is provided. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I used their services twice, A1 is the best! They installed a new garage door at my son's house, 4 years ago, and he was very happy with their work. And this summer they came to fix broken springs on my door. The job was completed fairly quickly, and their technician also lubricated my noisy garage door. Pricing was reasonable and I already recommended A1 Garage Door Service to some of my neighbours with loud garage doors. Definitely will call them for future work.

If only I could give this company a negative amount of stars, I would. I have never met the service with such a gross disregard of customers' time. The only appointment they actually kept was the very first one, when a person came to give me a quote on a garage door repair. After they received the deposit, everything went down the hill. On the day of the scheduled installation nobody just shown up. No call, no apology. When I reached the company after three hours wait (taking time off work), I was informed that the door was not in stock and it will be installed some time next week.

Next week came. Three hours past the scheduled time, I finally reach somebody on the phone who tells me "the team is dispatched" but cannot give me specifics on the time they are supposed to arrive. One more hour passes by and the guy with my garage door appears. After he removed my old door, he informed me that the decorative windows to be installed on the door are not in stock and that they will be installed separately - right - next week. The painting also should be postponed until the windows are installed. So, for a week, I am left with the toilet-white unmatching garage door without decorative windows installed.

Guess what? On the day when those windows were supposed to be installed nobody came. I called the company at 9 am and was told that they "placed an order" for the windows and I should expect a call within an hour telling me what time the guy with the windows can swing by my house. Four (4) hours later, no call.

When I finally reached the company, I was told (after pretty extensive hold) that "the windows are not here" and "call us back some time next week to check on the status of this order."

Just my advice to any prospective customer: stay away from this company. They have nothing in stock, they are not punctual, and they don't care about your time. And you know, they do not have below-market prices to justify such attitude. I am deliberating on having my order cancelled and hiring somebody else to get the job finished.

[redacted] was amazing to work with. He guided us through what was wrong with our garage door and gave us a reasonable estimate for the door repair. Scheduling an appointment was easy and he came right on time to do the job. He replaced the broken springs and also gave some sound suggestions how to maintain the garage door in future. Overall, a great experience with A1 Garage Door Service and I recommend this company to others.

4 year old springs are no past there cycle life.  I called the very next day after Lonnie removed the old springs.  Bruce said he needed to talk to Lonnie and track down the old springs.  When he called me back, he told me they were at the bottom of a dumpster.  The courtesy call on the 7th was to repair the horrible noise.  Lonnie adjusted the motor and no noise.  The night of the 7th at 9PM garage door was up.  I called and was told to hold the press and hold the button.  It closed and the next morning the door was going up and down.  So at 0830 I spoke to Pat, who couldn't have anyone out until 2PM.  My sister was visiting and we had planned a full day out.  Pat had told me something was obstructing the eyes.  There is nothing in my garage except my car.  When I called Lifetime, Matt came right out and did the correct adjustment on the motor.  This company is dangerous and I will do anythying to spread the word.  I have four rental properties and will never use A1.  I used them once one one of them and the mechanic did a great job.  I guess A1 has lost there touch through the years.  This is the first time I have ever had to do this.

We apologize about this situation and will return the $62.95 service fee to you ASAP.

A1 Garage Door Service is an amazing company, very fast, reliable and flexible with their schedule. They replaced a door on my garage and I had to reschedule the installation, which was not a problem at all. The pricing was more than fair and they were extremely responsive via email to my questions. The installation took about 2 hours and it was done perfectly. Technicians helped me to understand the features of my new door and were extremely friendly and polite.

I would like to thank a 1 garage door service for the great outstanding job that were done for me. I must say this person were very professional so I must thank him his name is tim morrow. I wiill tell all of my friends about a 1 door service thank u vernon

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Description: Garage Doors & Openers, Door & Gate Operating Devices, Garage Door Repair, Other Building Equipment Contractors (NAICS: 238290)

Address: 4136 STE A S 70th East Ave, Tulsa, Oklahoma, United States, 74145-4625

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