Aamco Transmissions

Initial Business Response /* (1000, 8, 2015/09/29) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@aol.com
Was a misunderstanding by Customer Service Manager [redacted] as how to process credit application. He ran credit on co-applicant only....

On 9/11/15 GM [redacted] spoke to customer and his co-applicant on how to resolve the problem. [redacted] first got their permission to call credit company. [redacted] was able to refund charges on co-applicant and close account. [redacted] then submitted a credit application for customer and co-signer. It was approved. [redacted] got their permission to charge credit to joint account. After credit was run [redacted] called customer and co-applicant to let them know it was taken care of. Both customer and co-applicant were happy it was resolved.

All concerns have been addressed. We rented the cust. a vehicle and made all necessary repairs related to our work. No refund will be given. We paid for rental car and are still waiting for our deposit back. Thank you.

Initial Business Response /* (1000, 5, 2014/11/28) */
The [redacted] on the jacket was a pricing error on our website. We are unable to honor the [redacted] pricing error as the correct price is [redacted]
Customer was not charged for the jacket.

Disclaimer:
Pricing Policy Generally, merchandise...

prices in Bass Pro stores, catalogs, and websites will be the same. Occasionally, due to sales, clearance events, or market conditions, prices may vary. Merchandise prices and specifications are subject to change without notice. We reserve the right to limit quantities. Descriptive, typographic, or photographic errors are subject to corrections. Some items are subject to seasonal availability. Due to various state and local laws and internal policies, not all items advertised for sale are available in all states or counties.

On April 20th, 2016, at 3:00pm, I had to request police assistance in retrieving my client's vehicle from the Aamco at [redacted]. They claimed the damage to the vehicle's front diver side shock would make them liable unless I towed it off the property, or had them replace it. But they refused to give me a price for the work. Although they were aware that I work for a security agency, and handle vehicle maintenance for my site, they said they would only discuss the terms with my supervisor or client. When the police arrived, they relinquish the vehicle without hesitation. It appeared it was moved to the front parking area the moment the police were on the property. If they gave me a price, I would have given them the work, and more in the future. But I will never return. The mechanic at another shop said there would be no danger if I drove the vehicle for a day, while waiting for the new parts to arrive, and there wasn't.

We apologize for the frustration and inconvenience caused by not being able to access our content digitally.  We will be in contact with [redacted] to be sure the $19.95 is refunded and customer is removed from autopay.  Furthermore, we will contact with the customer to attempt to resolve...

the issue and offer a complimentary term of service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Thank you for your understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have responded back I do not accept the outcome of the issues I have had with Aamco. Yes the business has finished the car and I have picked up the car and paid service in full. Since then I have been back to the same business 3 separate times to get a sensor replaced and a oil leak fixed. I have a 1 year warrantee on the motor and if more things happen to the car I would like to bring it to a different Aamco location. I am being told I can only bring the car back to that location? I do not think this shop has the experience nor do I feel the customer service is good at all. I want to be able to get the car serviced at another Aamco location to avoid anymore contact with the owner [redacted] and his business.  What are my options? 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. However, I will not be doing business again with AAMCO nor will I refer any business their way. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. 
Regards,
[redacted]

I am writing in response to complaint [redacted].   As of the date of the complaint recieved [redacted] had already had her car returned to her completed.  Mrs...

[redacted] did recieve an estimate before any repairs were done and did authorize the rebuild of her transmission.  I have spoken to her and she was frusterated that the repairs were taking as long as they were but unfortunately we had a delay in the delivery of the parts.  She has been back for additional repairs since and seems to be very happy with the service.  If I can be of any further assistance, please feel free to contact me any time.
 
 
Best Regards,

DUPLICATE COMPLAINT [redacted]: 
239);">My identified complaint number is [redacted]. what bought me here originally was warranty that was originally displayed on the company board price list was no longer available when I went to in to purchase an extended warranty. upon my going in with my vehicle I had taken it back within the one year warranty period of having my transmission originally worked on, the reason for me taking my vehicle back it's because I had a problem still existing in the transmission this was the second time that I have taken it back. at this time of taking my vehicle back this company during it second turnover of management does not have a transmission technician to work on my car my car was then sent out to another company on my transmission as a favor from the current owner thinking that it was another Aamco transmission service shop but I'm under the impression now but it is not the place that is doing the repair made the problem even worse to the transmission the car was sent back tu Aamco in Marlow Heights. upon my vehicle being returned there was no notification that my vehicle was back at the Aamco in marlow heights I just happened to drive by to check on it. upon my going into check on my car in the morning there was a 3rd new manager who was 3 hours new to the company and an assistant I must not more than 3 days with the company and totally new mechanic technicians. With this unknown company working on my car and making matters worse I no longer feel comfortable with them continuing to work on my car. another person of contact is @ Aamco Pennsylvania headquarters by the name of charlene @ # [redacted] if not mistaken extension 205 if not an operator could transfer you to her. my car has been with them close to a month now I need my vehicle back and 100% condition.
 
being that I don't know the name of the company what person or the reputation of the person or company doing the repair the fact that they can't correct the problem I would like for Aamco to send my car around the corner passport Nissan service center and pay for the cost my transmission that they no longer have the ability to do being that they have no transmission technician.

To respond to [redacted] complaint. We had the customer come back in on 2/17/17 and completely rebuilt his transmission to the customers satisfaction at a low discounted cost due to him being out of warranty by 34,707 miles. We also extended his warranty. The customer is now 100%completely...

satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
[redacted]To whom it may concern, I am notifying you that there is a resolution. We are receiving a partial refund that we agreed to. Thank you for your help.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I said that I would meet with a compromise and that was not even brut in to the complaint only the 05:30. And it was 54 days that it did not make it after the sales rep Promised that a [redacted] would deliver it by 05:30. I would be willing to get the money back as it is not in the Paper ability to meet my compromise and did not even consider it. I told the sales rep that I did not want it because it would not be deliver on time and that is when he said that he would make the delivery so I made the deal. I will not have anything to do or say good about the news paper (Florida Time union) as they have unscrupulous Business practices.

In response to Mr. [redacted] complaint, there are specific Mazda technical service bulletins referencing the transmission repair in his vehicle.  In addition to rebuilding or replacing the transmission to rectify a transmission concern, it may also be necessary to also replace the...

transmission control module (computer) and get it reprogrammed by the dealer. The transmission repair was performed according to universal specifications. It did not 100% solve the shifting concern so according to Mazda, the T C M was also replaced by dealer supplied module as they specified.  Mr. [redacted] refused to accept this explanation even when supplied with technical service bulletins from the dealer and became very hostile. I respect his concern but everything was done per established criteria.

Dear [redacted],
As previously stated, Mrs. [redacted] brought her car in for a transmission slipping problem. Our procedure is to ask the customer for the problem they are experiencing before checking the vehicle. Mrs. [redacted] concern was that she wanted her vehicle check for a transmission problem and not a noise problem as she claims. In addition, in Mrs. [redacted] response letter, she claims that she was contacted Friday afternoon and was told everything was fine, and that we did not confirm a transmission problem until Monday morning. Once again this is false. Mrs. [redacted] was contacted Friday morning and was told that everything was NOT fine. What we confirmed was her transmission slipping problem. In addition we informed her about a wheel bearing growl but she wanted to address the transmission slipping problem first. She authorized an internal inspection of the transmission at 10:47am Friday morning. We contacted her on Monday with the results of the internal inspection of the transmission. Perhaps Mrs. [redacted] mis-interpreted that the wheel bearing growl would o away once the transmission was fixed but it is unclear as to why Mrs. [redacted] is trying to twist the fact that she brought he car in for a transmission problem. Our goal is customer satisfaction and if it means that we need to replace the wheel bearing to satisfy Mrs.[redacted] we would be willing to that at no charge. Than you for your assistance. 
Cordially,
AAMCO Transmission

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, AAMCO did replace the transmission under warranty; however I wouldn't say they bent over backwards for us. They notified us that we only had approximately 3 more months or 600 more miles left on the warranty. We were concerned that if the first transmission only lasted 7 months where is the guarantee it would not go again and we would have to pay out another $2000.00. So we asked if we could buy an extended warranty and they said no. Right after my wife picked up the car and drove to work she heard a rattling sound. We took it back and the transmission had become loose from the frame. I was so concerned I called the AAMCO headquarters office. And that is when they offered a 6 month or 6000 miles extended warranty. Then once again something was not right and they said there was a hole in the case. They said my wife must have driven over something that hit the case. She only drives to and from work, straight down [redacted] drive and back every day. She said I think that if I had driven over something I would have heard something like that. Also, in all the years she has been driving, she has never had to replace a transmission in any of the cars she owned. But that is not the issue. The issue Is we went to them because we believed that the job would have been done right the first time because transmissions are what they do. And when we had to keep taking it back because it wasn't right we were worried that in 6 months we would be paying out another $2000.00. Our complaint is that we feel that they were doing shorty work or putting in [redacted] equipment and every time we had to take it back we had to pay for a car to get my wife to and from work. A huge inconvenience and costly to us. I will never take another car to them and I will never recommend AAMCO to anyone. Respectfully, Joseph Z.

We did brake repairs to the [redacted] 1993 [redacted] truck repair order # [redacted]. We did not do any repairs to the rear differential or the bearings. In a effort to satisfy the customer we sent a check for $375.00 for part of the labor charged by the [redacted] mechanic for the work done.

Initial Business Response /* (1000, 10, 2015/08/20) */
We check all vehicles out and the customer asked us to check there vehicle. We explained the cost of the catalic converters and we needed both. Customer only had enough for one. They were trying to reach the maxium amount of money to get a...

wavier. The repair were justified. There will be no refund.

Initial Business Response /* (1000, 5, 2015/04/23) */
Customer was contacted. The item will be returned at the store within the next few days. Customer was told by Revdex.com that we were contacted, however we just received the notice this week. Customer was advised to feel free to contact our store...

management team for any issues with customer service going forward to provide a quicker response.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/30) */
n Thu, Apr 30, 2015 at 10:01 AM, [redacted] wrote:
On December 29, 2014, I filed a complaint with you regarding the refusal of the Bass Pro Shop located at [redacted] Mesa, AZ to exchange a box of 7MM ammo that did not fit in my son's gun for & 7 mm Mauser ammo which is a different size. Eventually I received an email that your agency did not receive a response from Bass Pro and the case was closed. Last week I received a call from an employee at Bass Pro agreeing to exchange the ammunition I purchased. I returned the box immediately (before they changed their minds!) and did receive a box of the Mauser ammunition we can use. I just wanted to let you know, this complaint was resolved successfully, although it took some time, and I will continue to shop at Bass Pro with confidence! Thank you.