Aamco Transmissions

Verbal response:The owner and I talked and I ended up doing a different service on my vehicle. There is not a complaint anymore, the issue was resolved.

To whom it may concern, 
We made an honest attempt to repair the axle seal leak on this van.  We stand behind our work 100%.  The customer's refusal to bring it back to an AAMCO facility for warranty work is making this more difficult than it has to be.  The customer was charged $145.48 to replace the axle seal in question.  We will refund this amount to the customer after they bring in a copy of the receipt showing that they paid someone else to fix it.
 Thank you,
Ron K[redacted]
Manager, AAMCO Surprise

Mr. [redacted] made an appointment and dropped off his car to us at 12:07 on November 16, 2015.  He said his concern was “it is slow to get moving & there’s a rattling noise when you hit the gas.” The complaint states, “We had replaced the transmission.”  We had not replaced nor...

repaired the transmission.  However, we had replaced the clutch early in 2013.Mr. [redacted] signed our Multi Point Inspection Form which includes road testing the vehicle to verify his concerns and check the shift points.  At 4:20, the technician took Mr. [redacted]’s car for a short road test.  He was less than one mile from the shop and Mr. [redacted]’s car ran out of gas.  We do not have gas at our facility due to potential hazardous conditions.  The road test involves going south on Warrensville Center four side streets and turn left on Bexley.  The car stopped at the first stop sign.  We called both numbers Mr. [redacted] provided, but neither one was answered.  We left a message stating the car had run out of gas and we could tow it back at their expense or they could pick it up.  Since we were delivering cars to customers and closing shortly for the evening, we sent another technician to pick up the first technician.   They pushed the car to the curb out of harm’s way and returned to work.   I called the tow company who said they would be there within one half hour.  About fifteen minutes later Mr. [redacted] called and asked me what happened?  We explained the car ran out of gas and either he could take gas with him or I could have it towed back.  He asked where it was and I explained three separate times that he would turn right out of our driveway, go 4 streets south on Warrensville and turn left on Bexley.  It is at the next Stop sign.  He still didn’t seem to understand and I said bring it up on google maps and you will see the street and then visually see where it is from us.He called back and asked where the keys were.  I said when I couldn’t reach you, the technician drove back there again to put the keys under the mat in the car for you or for the towing company. I asked if he was going to get the car and he said yes.  I said I would cancel the tow. We were closed, but at 5:45 someone was pounding on the door.  I went back to open the door and it was Mrs. [redacted] stating she wanted the number to our Corporate Office.  I asked if I could help her and she said we left her car in the middle of the street with the keys in it.  I explained that it had run out of gas in less than a mile and it was at the curb on a side street.  I further stated that the tow company needs the keys in case they have to turn the wheels and you would need them if you took gas to get it started.  The car wasn’t going anywhere without gas.  Then Mrs. [redacted] said we wouldn’t tell her husband where the car was and told him to google it.  I said I explained it three times and he didn’t seem familiar with the streets.  I said to google it so he could see where the street was in relationship to us.  Mrs. [redacted] just walked away.  I have not had any contact by Mr. [redacted] after telling him where his car had stopped.Mr. or Mrs. [redacted] had called the Corporate Office to file a complaint, they put other reviews on line stating they told us the fuel pump was bad and we drove it anyway.  There was no mention of a fuel pump as our documentation shows.  The customer is responsible for having enough fuel in the vehicle to allow a shop to go two miles for a road test.  We do not have gas in our facility and the only thing we can do is contact the customer and/or have the vehicle towed back.  Two other customers were upset we did not complete their cars because the technicians were not available.  It was an unfortunate situation for all involved.  We had not charged Mr. [redacted] for the inspection nor for the additional lost time.  Aamco Transmission

The issue with Mr. [redacted]'s abs has been resolved as far as I know and was covered under warranty.  The warranty will continue to be covered thru this location only and Mr. [redacted] will not be allowed to have his vehicle service under warranty at another location.  Mr [redacted] was given a discount when picking up his car.  He may have his feelings about our customer service, but he needs to understand that we had to put 3 different engines in his car and that was the reason for the delay.  We made every attempt to help him out including letting him borrow my personal car for 3 weeks while his vehicle was down.  A rental car was even offered though Mr. [redacted] declined.

As Stated by the Business.Regarding the Customers complaint to Revdex.com. Customer was contacted and matter resolved between AAMCO, & the Customer on Monday 09/14/2015, The Customer was informed that the Rental car cost is a responsibility of hisWarranty Company and not AAMCO. The Customer...

understands and complaint dropped.  Any Questions please contact me at###-###-#### [redacted].Aamco Transmissions

Revdex.com spoke to business and the following was relayed: We replaced in December under warranty and extended the warranty for another 6 months. Something hit the transmission as there was a hole in the case, which had to be caused from something hitting it and puncturing a hole which caused it to leak....

This was not due to our work or the transmission, we replaced it again. We bent over backwards for this customer.

Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA. 15220[redacted]:In response to ID [redacted], the vehicle was returned to AAMCO after the original delivery date Of 09/16/2016, Once for a 10 day check to make sure the transmission was operating properly after the rebuild. We ask customers tcJ come back in 10 days in order to make sure there are no leaks or operational issues with the1 transmission. Shift points are checked, along with seals to make sure there are no leaks, also we check the transmission fluid level. We do this, because we stand by our warranty and do not want the customer to burn the transmission up because a seal did not seat properly, or shift points are not correct. There were no leaks in the fall of 2016 with this transmission, and the transmission was shifting properly. When the customer returned the vehicle to AAMCO 7 months later on 03/21/2017 we informed the customer that the Transfer-case shaft seal was leaking, not the case to case gasket. We informed the customer that the transmission fluid was low, because transmission fluid was leaking into the transfer-case due to the bad shaft seal. Causing the fluid in the transfer-case to be over full, and the transmission fluid to be low. 7 months ago at the time of the transmission rebuild, there were no indications that the transfer-case needed resealed. Therefore, there was no reason to try and up sell a transfer-case reseal service. That would be price gauging. It is unfortunate that the customers transfer-case shaft seal is leaking. AAMCO did offer to reseal at a discounted price, and [redacted]s were correct to say that the transmission was 2.5 qrts over full. When the customer declined our offer, we added more fluid to the transmission with hope, wherever the customer took his vehicle it would be soon, and not let the transmission fluid leak to a low level that would've overheated the transmission. Sincerely, John K[redacted]AAMCO Tranmissions

On 10/23/13, [redacted] called our business regarding a transmission problem with his 1997 Pontiac.  It wouldn't move.  Per his request, we towed the vehicle to our shop.  Since we were (at that time) dealing over the phone, [redacted] provided the last four digits of his SSN# as an...

authorization to tow the vehicle to our shop, and check it out.
On 10/28/13. [redacted] came into our shop and made a partial pre-payment of $800.00 to be applied toward the removal/disassembly/and internal inspection of his transmission (all of which would be applied toward the repair cost.  I've included a copy of the reciept for this payment, which he personally signed.
On 11/07/13, [redacted] finally authorized the actual transmission repair.  He provided us with his birthdate of 05/02/91 in lieu of a signature, since we were dealing over the phone.  AT that point, he assured us he would pick up his vehicle and pay in full by 12/07/13. (copy enclosed).  On 11/20/13, I called [redacted] since we had received no additional payments to date, and repairs had been completed.  [redacted] then advised us that he couldn't uphold his promise to pay in full by 12/07/13, Instead he'd pay 1/2 of the remaining balance in 3 weeks and the remainder 2 weeks after that.  He had just started another job.  The total due at that time was $1959.36.
Finally, on 12/20/13, [redacted] again walked into our shop and paid only $300.00 toward his bill and also signed as acknowledgement of his new balance and his agreement to have the remaining balance paid in full within 2 weeks from that date.  His promise of payment in full still remains, unfulfilled.
On 07/15/14, our company sent [redacted] a certified letter with a final demand for payment in full (including accrued storage charges) or we would file for title of the vehicle.
As you can see, much detail of this transaction has been documented (including proof, [redacted]'s signature, that [redacted] did indeed come into our shop and authorize repairs, despite his assertion that "I never went to the shop and signed anything".

I can only give high praise for Rock & Doug & the mechanics @ AAMCO in Port Charlotte! After having my car towed from one place on Market circle to another on 41, South Port Charlotte, I found AAMCO north of 776 on 41 Pt Charlotte from a recommendation.
"Rock" who runs the place, has gone way beyond my expectations with his kindness, support, knowledge, & expertise. There was no diagnostic charge, as he looked @ my failed transmission, & gave me a fantastic price for a rebuilt one- much better than the other two places! So I also had them replace the two axles & two belts! The mechanics there can do everything, & it's fixed the first time! I didn't have to go back to fix the same problems again, like another place. They did what they had to do, & did it right!
I wholeheartedly recommend this AAMCO to everyone. I thank Rock & everyone @ AAMCO!!!
Lisa G

Initial Business Response /* (1000, 5, 2015/03/11) */
I am a little confused by this complaint as it says he came into the store on February 4 to make a purchase. The item in question was a special buy with limited quantities and no rain checks. It also did not go on sale until February 6th in our...

Spring Fishing Classic tab.
It appears that the staff has gone to great lengths to try and find this product for this customer, however with no results.
I was able to locate one in Alaska as he mentioned and we have purchased it and we are having it shipped to the store.
We are attempting to contact the customer to advise him but he has not answered and his voice mail box is full. We will keep trying and will advise when the product arrives
Initial Consumer Rebuttal /* (3000, 7, 2015/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The date of when I came in is jot a significant point. The point of the matter is that I was told multiple times by several employees that it was ordered and there would be a rain check for the price because the did not have that item in stock even though there was a sign displayed the item. I did reciver a phone call from them. I work in an hospital OR and can not get to my phone at times. I did however call back and left a message. I did recive another call back and spoke to an employee who said,we have ordered the item and it should be here by Friday.I hope so. I will be happy if it is. I just hope they honor there word on the price. If thar is the case I will consider this case closed.
Thank you
Jeff Tuttle
Final Consumer Response /* (3000, 10, 2015/03/18) */
I am so disappointed in the answers that I revived. I was contacted both by the Tacoma store and corporate. The Tacoma store.sait they were able to procure the item from another store in Alaska and it would be available to pick up by Monday. I revived no phone call this week and went to the store today to find out what was happening. He told me that the item had jot been shipped and it sold be here in two days. Again he went out of his way to call me and tell me last week that it would be here by Monday and it was not here. All I wanted was the item as promised and as promised price.
Thank you
Jeff Tuttle
Final Business Response /* (4000, 12, 2015/03/24) */
After a delay in shipping from alaska. The item arrived, the customer was notified and he purchased the item.

AAmco Transmission / AKA: In High Gear Inc. which now is located at [redacted] ave [redacted] because they were foreclosed on their US1 Location. Please think twice before bringing your vehicle to them for repair. [redacted] & [redacted] the owners are disrespectful, dishonest & untrustworthy. I brought my vehicle there for an electronic issue with my transmission and they quickly said I need a rebuilt transmission. There tactics are get your car or truck, give you a lowball price then they give you a different price a few days later after they remove your transmission, then if your not willing to accept they will charge you $500 for putting everything back. I fell for their smooth talking and was told I would have it back in few days. They ended up having the vehicle almost 2 weeks, then they lost my keys and had to have a locksmith reprogram a new set, they damaged parts removing transmission and wouldn't admit to it, then when I picked up they were fast to want payment. I told them I wanted to take for a test drive and when I did, the shifter wasn't working correctly, It drove in neutral, went reverse in park & stayed in 3rd gear when in drive. I told them about this and they told me it was like this when they got it. They LIED right to my face. Now they wanted more money to fix this problem, which never was a problem to begin with. They are a bunch of liers and smooth talkers. I will not give them any business ever again and hope no one does after reading this. PLEASE google and searce for AAMCO SCAMS AND COMPLAINTS. There are thousands of reports of AAMCO doing these same business tactics. If you want you transmission or any other service done without worrying please research and find another place to bring your vehicle. I wish I would of looked before bringing my vehicle there. They also have a F rating with the Revdex.com. http://www.Revdex.com.org/south-east-florida/business-reviews/transmissions-auto...⇄ Also there are class action suite's against AAMCO for their dishonest and sly tactics. https://aamcolawsuit.wordpress.com show less

Aamco Charlottesville last spoke to Mr. [redacted] last week and informed him his warranty is covered at any Aamco. His vehicle is in northen Virginia and Aamco in Manassas and Woodbridge are nearby. The first step is to get the car to an aamco for a no charge check to see where we go from...

there.

Initial Business Response /* (1000, 10, 2015/01/28) */
Contact Name and Title: [redacted] - Admin.
Contact Phone: [redacted]
Contact Email: [email protected]
We do apologize for any misunderstandings or inconvenience the customer feels they have had in regard to pricing on our website. ...

We do make every effort to be as upfront on pricing as possible. Our website does show several images for various models, which do include some different options depicted in some of them. We do not have any 2014 18' Mako boats on our website for $[redacted] "delivered". The pricing structure for each boat on the website lists out a price with a base engine, as well as another price shown with options, freight & prep.
We would respectfully refer to the disclaimer listed on the website, which directs the customer to their local dealer for any additional questions regarding availability and price.
"Disclaimer: We employ best efforts to present accurate pricing, specifications, features and availability for models shown on this site. On occasion, data transmission errors may produce anomalies in information presented. Should you have questions about what you see here, your dealer will be able to confirm correct availability, model content and pricing. Inventory shown is subject to prior sale or transfer to another location."
Should you need further information, please do not hesitate to contact me.
Initial Consumer Rebuttal /* (3000, 12, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my complaint, I attached the picture of the boat and the stated price including delivery taken directly from the web site. I certainly realize that options beyond the standard base model will increase the price. That is not an issue. I simply expect them to deliver the product advertised at the displayed price. I did nothing to the web site picture to distort the intent of the ad. "Here is the boat you can have at THIS PRICE".

Final Business Response /* (4000, 19, 2015/02/11) */
The additional information provided from the customer was a photo that we previously acknowledged may show the boat with additional options included. It appears to have been pulled from the photo gallery on the website. We also previously explained that the pricing structure for each boat on the website lists out a price with a base engine, as well as another price shown with options, freight & prep. As well as the disclaimer that refers the customer to the dealership for any questions regarding availability and price.
We again apologize for any misunderstanding or inconvenience, but our original response remains the same. We make our best effort to present clear and accurate pricing information. I have attached some photos to demonstrate the layout of the site. The red arrows have been added to call out items to note.
Final Consumer Response /* (4200, 21, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not take the photo from the gallery. It is a stand alone picture that includes the price as a special, "Buy this boat for $[redacted]". I just went on the web site and it still exists. I will try to copy paste& send under a separate email. I invite you to access the page itself...
[redacted] : [redacted] : 2014 184 CC Des

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The complaintants are not customers of AAMCO.  We were unable to solve their mechanical problem by simply replacing clutch components due to the DISCOVERY of fatigue cracks in the fire wall of their vehicle.  We immediately and fully refunded their costs for repair order 117600 and...

recommended they have a qualified body shop engage the fatigue cracks.  We did not damage the customer's vehicle and will not be providing insurance information.

I am rejecting this response because:An AirTron service tech was at my home January 29, 2015. The furnace seems to be working properly. However, when they were out on a previous call in January they...

unhooked the condensate line under the house because it was frozen outside the house. Now I have water running in a bucket under my house which I have to drain every other day. They designed and installed this system and they should make it right.
Regards,
[redacted]

[redacted] brought his car in on the first visit after he diagnosed it with bad mounts. We installed the mounts for him for $750 on 2/13/14. On 5/21/14, [redacted] called & said his transmission was malfunctioning, and he needed it repaired. He said the reverse was chattering, and the Torque Converter...

Clutch was stuck on. We checked the vehicle out for free & found two separate problems. The transmission had forward/Reverse engagement issues, and the motor mount was broken again.
The internal transmission inspection revealed a burned forward clutch, and a worn out TCC regulator valve. [redacted] authorized the repairs that Thursday. The mount was replaced for free.
A couple of weeks later, we received the Revdex.com complaint stating that the mount broke again. At this point I decided to get BOTH mounts from Chrysler to avoid having a third failure. We planned on paying the difference in the cost.
There is NO QUESTION that the transmission needed repair. I still have the old parts here to prove it. Sometimes cars have more than one problem, and this is one of those cases.
I will email you copies of all of the duplicate invoices. I can produce signed originals if necessary
Thank You,
[redacted]

Initial Business Response /* (1000, 5, 2015/01/09) */
Bass Pro Shops has tried several times to contact Mr. Rutledge - left several messages with no return call. Our records do show that $** was refunded back to his [redacted] gift card on 1/2/15 and a $[redacted] BPS gift card was sent on 1/2/15.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business apparently did not read my complaint.  Once again, the Transmission Control Module DID NOT SOLVE THE PROBLEM.  The car had to be returned the station and the final repair that DID solve the problem was the replacement of the valve body for the SECOND TIME.  I was promised that if the Transmission Control Module did not solve the problem, WHICH IT DID NOT, I would be refunded for the part.   I am fully aware of TSB's about the Mazda 3's Transmission Control Module issues.  But this was obviously not the problem in this instance as the replacement of the TCM, once again, DID NOT SOLVE THE PROBLEM.  The problem was with the faulty valve body that was supposedly replaced during the original rebuild of the transmission.  This was the argument that I had with the shop owner when I strongly disagreed with their diagnosis.  I have thoroughly read the official Mazda 3 Workshop and Transmission Workshop manuals.  As the owner of the shop should be well aware, there are many things that could go wrong to cause the symptoms that my transmission was presenting.  Most of these problems are related to the valve body and shift solenoids on the valve body and this is indeed what they replaced to FINALLY solve the problem.  The proper way to have handled this repair would have been to re-install the old Transmission Control Module once it was determined that IT WAS INDEED THE VALVE BODY AND NOT THE TRANSMISSION CONTROL MODULE THAT WAS CAUSING THE ISSUES.  This would have ruled out any further question about the matter. It is quite obvious that instead of investing the time to do the proper diagnostics on the transmission, the shop opted to do the “easiest” thing and swap out the Transmission Control Module at the cost of the customer.  While this could have been the problem, it was proven wrong when the exact same problems presented as soon as I left the shop.  I should not be expected to pay for a misdiagnosis on the part of this AAMCO station.   Another issue that was not addressed in the business's response to my complaint was an explanation as to why I was told I would only be charged only the COST of the part which should have been $328.55.  Instead I was charged $528.55.  Why did the transmission shop believe that it is okay to keep the $200.00 “Core” charge that was refunded to them by Mazda?   I should not have to pay for a part that DID NOT SOLVE THE PROBLEM.  I will reiterate again, I WAS PROMISED MULTIPLE TIMES THAT IF THE PART DID NOT SOLVE THE PROBLEM I WOULD BE REFUNDED AND THE TRANSMISSION CONTROL MODULE DID NOT SOLVE THE PROBLEM. I will not accept any resolution or offer less than what I was promised before I agreed to the replacement of this part, A FULL REFUND FOR THE UNNECESSARY PART THAT WAS INSTALLED.
Regards,
[redacted]