Aamco Transmissions

We did rebuild the transmission in this Buick Lucerne back in November of last year.  By the customer's own admission,  this was a vehicle purchased at auction.  The transmission had numerous problems that were documented on the original free check(see attached).  These problems were including,  but not limited to,  numerous trouble codes stored in the computer.  The transmission had internal mechanical damage prior to arriving here,  causing it to slip,  bang, fall out of gear completely,  and turn on the check engine lightThe transmission was rebuilt to manufacturer's specs,  but we noticed that one of the prior codes had returned: P[redacted] (pressure switch anomaly).  I warned [redacted] that we would have to keep an eye on this because it seemed to be a very intermittent problem that could be difficult to diagnose because of the intermittent nature of the issue.  She agreed to take the car and drive it for the 10 days and return for a follow up check.  The light came back on,  she returned,  but the problem had disappeared by the time she arrived.  Yes,  the light was still on,  but the vehicles computer will store a code for a pre-determined amount of time even if the problem is not there any more.  We drove the car NUMEROUS TIMES and couldn't recreate the conditions that were causing the code.  All of the original problems: Falling out of gear,  slipping,  banging,  were fixed.  We admitted whole heartedly that there was a remaining issue that we needed to take care of,  but she did not even try to understand that an intermittent problem can be one of the most difficult to diagnose.  This code P[redacted] can be caused by issues in the computer,  wiring harness,  and/or any connector in between.  It could even be the underlying cause that made the transmission fail in the first place.  She cannot seem to grasp this concept,  and just wants us to fix it and FIX IT NOW.  She even asked me why we don't replace the computer and wiring harness on every transmission job?!?!

Initial Business Response /* (1000, 21, 2015/02/17) */
[redacted] Comment - The company called the [redacted] and stated that they have been in touch w/the consumer and they resolved the issue.
Initial Consumer Rebuttal /* (3000, 23, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response...

from the business.)
I received a rude and unprofessional phone call from a Mr. [redacted], who basically told me to never return to their store. There was no apology over the phone for the incident that occurred at their store in Tacoma, WA. No apology for the delay in response as I have tried contacting them numerous times. No one has bothered to listen to my side of the story being as they have the wrong person and accused me of being at the store before. Obviously he agrees with the store manager's story and they are sticking to it. No issue is resolved whatsoever. They have done absolutely nothing for me. Quite frankly I am really annoyed by this company. I contacted corporate and asked to speak to Mr. [redacted]'s boss, and was once again forwarded to a voice mail of a man named Mr. [redacted]. I left a message and no one has even bothered to return my phone call, it has been about 3 weeks now. I feel like they have no interest in speaking to me, nor want to resolve my issue with this store and the way I was treated.
Final Business Response /* (4000, 31, 2015/03/18) */
[redacted] Comment - The [redacted] contacted the company and have stated the following: The company has been in contact with the consumer and they stand by their initial response to this complaint.

Mr. [redacted] brought his 2010 Mazda CX-7 to us on March 13th 2017 with transmission related issues.  During our initial checkout of the vehicle we found the fluid was burned (only happens when internal clutches fail causing excess heat), there was a large amount of debris in the transmission pan...

and the magnet was covered so badly it could not be seen.  There were several codes in the system including a [redacted] (solenoid C malfunction) and a [redacted] (Invalid data received from transmission).  In driving the vehicle it had a very harsh engagement into reverse and was electronically locked into 2nd gear.  Given the burnt fluid and excessive debris along with the [redacted] code the normal repair flowchart called for rebuilding or replacing the transmission (including a new Solenoid C) as the first step.  This was explained to the customer and he agreed to the repair and price of $2400 plus tax and shop supplies.  After completely rebuilding the transmission and replacing the solenoid the vehicle drove well and shifted gears but still had the Solenoid C code ([redacted]).  Now that the transmission was functioning properly and the transmission computer was receiving data again (no [redacted] code) we were able to check the electronic system as the next step in resolving the overall issue.  It was found that the transmission computer would not ground for Solenoid C thus it too needed to be replaced.  We advised the customer who was very upset and began making all kinds of threats about suing us and contacting everyone that we were trying to rip him off.  We explained that transmission was now working properly but the computer had a fault.  He would not here it.  This is the same proceedural process any Mazda dealership or reputable shop would do.  After many conversations we have offered to accept $750 in parts cost and return the vehicle to the customer with a rebuilt transmission and NO Warranty due to the existing transmission computer fault.  There is no doubt the transmission had failed and we solved that problem at great expense.  This is our only and final offer for the customer.

Final Consumer Response /* (3000, 7, 2015/04/17) */
This complaint is resolved. My car is finally fixed and I did not get charged anything extra. The company representative was very nice.

The customer brought their car in for a transmission problem. Unfortunately the warranty company that provides the vehicle coverage is not a very good one. They decided to fix the car by sending a used transmission. When we put the first transmission in the car it did not work. So they had to send...

us another used unit and we had to do the job all over again. This entire time the customers battery was out of the car because if you do not take out the battery you are subject to electrical shock. Whenever you have a battery out for that long of a period you will have to call the dealer and get the code to get your radio unlock code because of the anti-theft feature. The manager at our shop should have told the lady that fact. We apologize for that fact, but all she had to do is call the dealer and the code is free if you prove ownership. We also tell each customer that if they see any leaks or check engine lights come on during the first couple days they should return to have the car checked.The customer called me a month or more later when they were informed by another shop that they had a power steering problem. The other shop told them that we left a bracket off that caused the line to melt on the exhaust, and she wanted us to pay the other shop $950 to fix it. I told her that I would need to see the car, and if we did indeed cause the problem that we would fix it for free. She towed us the car and after checking it we found nothing missing. The only problem was that her power steering line was old and melted because it is located right near the exhaust.I called her and said nothing was our fault, but I would fix her car for $500 to help her out (which is about 50% of the cost of the repair). Since that time she has called constantly and demanded a free repair and on one occasion came into my office and acted so out of control we almost had to call the police to remove her. I have explained this whole situation to her numerous times, but she just has her mind set on a free repair. We would provide that repair if we were at fault. If she does not wish to let us fix it for $500, she has the option to pay $950 at the other shop.[redacted]

Initial Business Response /* (1000, 5, 2015/01/16) */
Customer has been contacted. The knife was sent to the customer at no charge, order #[redacted]. The shoes are still on back order and will ship when received.

I took my truck at this location to have repairs done. My truck was at this facility for a week, waiting for a part to arrive to finish the repairs. When the repairs were completed, I went to this location to make a payment and to retrieve my truck. They brought my truck to the front, during that time I notice there were damages to my truck on the front bumper. Immediately I went back inside and told the s**p manager Jin C** that my truck is damaged. Mr. C** said he will have to look at the cameras at his facility. I immediately call the police and made a report. My insurance got involve, call Mr. C** which said he is willing to help, and will call me to assist with the problem. Mr. c** never call, I had to call several times asking Mr.C** about resolving the matter, which he always say to me that he will. Well its been 2 weeks and yet Mr.C** has not reached out to me. Besides that there were several items missing from my truck, Headp**nes, and detailing items. When I inquired about these items Mr.C** response was we normally leave the doors unlock because of "jumpers". I ask what do you mean by "jumpers". Its a term use for people w** jump their fence to steal items out your vehicle. I ask then why would you leave the vehicles unlock, Mr.C** replied and said that it keeps them from smashing your windows. I s**ok my head with disgust. Long story s**rt, Mr. C** never assist like he said he would and now I have to pay a 200.00 deductible to have repairs done on my front bumper. I will advice anyone not to go to this s**p at all.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The complaint is about the cost of the sensors that did not fix the problem.Regards,
[redacted]

A conference call was conducted on Friday 06-19-2014 A list
of requested manufacturing repairs were reviewed and a Work Ordered was issued
to have these items checked and corrected if they are determine to
manufacturing related due to workmanship or material. Item concerning the
retail delivery and set we will check as a courtesy and the finding will be
reviewed with the homeowner.

I got a car serviced at Aamco Transmissions on Getwell in Memphis, TN. When I brought the car in, Aamco did an inspection and informed us there was a problem with the engine. They performed the repairs and we paid the total bill, which was over $1,000.00. About three hours later the car broke down with the same issues it had when we brought it in. We took it back to Aamco and they informed us that it was a new problem, this time with the transmission. This repair would cost around $1,500.00.

I asked to speak the owner to discuss a refund. It has been over three weeks and I have not gotten a call from the owner. I have called the corporate office and they told me I need to speak with the owner. I have gone up to Aamco and waited for the owner. Consistently there has been no response. Now Aamco wants to charge us to tow the car back to the apartment.

I am very disappointed and frustrated with the service I received. I would recommend that others with car issues get their car serviced elsewhere. Save yourself at least this headache and stress.

To Whom it May Concern, I am sorry to hear that one of our customers is unsatisfied with the work we have done. Here at AAMCO of Bloomfield we strive for 100% customer satisfaction.  Ms. [redacted] came into our shop with multiple A/C issues. She explained to us that she has had multiple...

people try and repair but the A/C has not worked for over 3 years. When she came first came in we found she had a failed A/C compressor which would need to be replaced. We replaced the A/C compressor got the system running but there was still an issue with the A/C blowing cold. Upon further diagnosis we found the A/C condenser and expansion valve to be clogged ( most likely because of compressor failure ). We advised the condenser and expansion valve would also have to be replaced. Ms. [redacted] agreed and the repairs were performed.  The A/C system was now working properly and blowing cold air consistently. Ms. [redacted] picked up the vehicle and was happy with the repairs. About two weeks later Ms. [redacted] returned with the complaint that the A/C is working but not blowing cold from the passenger side. When we checked out the vehicle we confirmed the A/C is working but not from the passenger side and there was a clicking on certain fan speeds / vent settings. We advised the customer that this issue would most likely be Blend Door related ( inside dash ) and not related to the work we had performed previously. We advised we will need further diagnostic time to confirm but we would not be charging for the diagnostic time. We let her know that if this had any relation to the work we did then we would cover it under warranty but it is related to a completely separate system ( blend door works with the fan regardless of temperature or even if the A/C is on).  At this point Ms. [redacted] became very unsatisfied and came to pick up the vehicle. The husband / boyfriend of Ms. [redacted] came to pick up the vehicle and became very hostile. We explained that we will be happy to handle any warranty issues now or in the future but we thought it was best they take the vehicle elsewhere because of the way the relationship was going. The decision to let the customer go was based off of the actions of the customer. Again we are sorry to hear of any issues with any of our customers and if there is anything we can do or any warranty related issues that need to be handled please let us know.  Thanks! [redacted]OwnerAAMCO of Bloomfield

Ihave reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
Regards,
[redacted]

Revdex.com:
font-family: Georgia; font-size: 10pt;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I disagree with the business response because, I took my car to AAMCO for one reason, my car was making noice in reverse and reverse was not engaging.  After the repairs were
made they told me to pick up the car; they took the car for a test drive and said everything was "fine".  I want to know why after the car was picked up and put in reverse the car still made noise and reverse still would not engage.  Other than that I did not have any thing else wrong with my car or any symptoms ofa bad transmission.  I trusted them, just like the commercial advertised.  AAMC would find out why my car was not going in reverse.  I paid them for the repairs.  The reason I took the car in still existed 
Again, I would like to know why my car wasn't fixed for the reason I took it in for.  So what was the reason the car was making the noise? the transmission? or the transfer case?  When I took the car to the dealer - they explained that the issue was the transfer cas from the beginning.
Regards,

Initial Business Response /* (1000, 9, 2014/11/25) */
Our website states "All internet and phone orders ship from the USA and are billed in US Funds." Customer did receive the free standard shipping the [redacted] is a Brokerage fee which is stated during checkout.
Email Thread:
[redacted],
Thank you for...

contacting basspro.com. We truly appreciate your business. I am sorry for the confusion over the site. We have one site and it is a US based site. You can view this information at the bottom of every page on our site where it states "Prices shown are in US funds." I do apologize for the confusion again over our site.
Please contact us again if you require further assistance.
Best regards,
Email Agent
Bass Pro Shops
2500 E Kearney
Springfield, MO 65898
1-800-BASS-PRO

Mrs. [redacted] continues to make false and misleading statements. She claims that saving $400.00 through us was a joke. Most customers would be grateful for this savings. Her car was at the dealership before she had it towed to us. Parts were dissembled by the dealership when we received the vehicle. The shift cable was disassembled and left disconnected when we received the vehicle. The cable end was hanging because it was damaged prior to us receiving the vehicle. If Mrs. [redacted] wants to bring forward her "witnesses" that she claims to have then we can certainly bring forward the trespassing citation that was issued by the [redacted] given to her husband due to his violent behavior. In additional we can still press charges against Mr. [redacted] for his assault on my employee which we have several witnesses who saw this assault. As far as putting the transmission back together, her statement simply is false. The paperwork clearly indicates that the transmission was left disassembled and her signature is clearly on the paperwork. If this was not the case then it is hard to believe that Mrs. [redacted] would have signed the paperwork. Please refer to the signed paperwork that we provided.

The new owner at the Kissimmee Aamco is really turning this place around. We received great customer service when my son took his car in for repair. They fixed exactly what was wrong with the car and didn't make up stuff that needed repair, that's hard to find these days. Thank you Mr. David Allen for your professionalism and knowledge.

Sep 28, 2015 From: [redacted] Aamco Transmissions 1901 E. 2nd St. Odessa, TX 79761 To : Revdex.com Corporate Office 2005 La Posada Drive Austin, TX 78752 Thank you very much for the opportunity to response to a complaint from Mr. [redacted], Crane Tech LLC. On Aug. 6th, 2015, Crane Tech brought...

a Company Truck to Aamco Transmissions in Odessa for diagnose the Vibration after driving 60 mph and a Bad Leak on Transmission. At that particular time, unfortunately Aamco was booked up for two weeks and I informed customer that we could not be able to perform the necessary Computer & External Diagnostic Service as quickly as we want to due to limited of Technicians and Lift availability (at that time). However, as soon as we have an open lift we did perform Complete External & Computer Diagnostic Service. We found the Co. Truck has a leak on Transfer Case, not the Transmission As customer thought it was and the vibration comes from the worn out U Joints (5), Carrier Bearing, Pitman Arm & Idler Arm. I informed the customer of the result. Customer then requests the exact cost to replace every worn out and damage parts which includes the complete Remanufactured Transfer Case from Ford Dealership with the Best Warranty and we did. With the high mileage of the serviced vehicle I would not recommend the partial repair due to the fact that they normally will not last and will cost customer more in the near future. I guaranty you customer well spent $115.00 for us to Perform the Complete External & Computer Diagnostic Service that the other shop based on to do the partial repair (that we don't do). Thank you again for the opportunity to answer the customer complaint. [redacted]

In response to a recent letter we received, reference #[redacted]. We no longer have contracts with any rental companies. What [redacted] can do is have the car brought back in and we will check it. We will then order the parts that are needed and have her come back and he will fix it while she waits at no charge. She will not be without her car. I am doing my best to help with this matter since [redacted] is no longer with the company.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mrs. [redacted] we humbly apologize you've continued to receive deliveries of our complimentary products after requesting they cease.   We have filed a formal complaint with the branch manager and will be sure no future deliveries are made.  Thank you for bringing this matter to our...

attention and allowing the opportunity for resolution.  My direct line is 9[redacted] should you have any questions.   [redacted]