Aamco Transmissions

Review: apr 2013 I had AAMCO replace a transmission, [redacted] supervisor. 1 yr warranty. problems occurred replaced for free Aug 2013. My son drove it afterwards. early Aug 2014,just before vacation, son stated 1st gear staccato, hesitated. after beach trip, [redacted] said could do free check. I called, [redacted] stated transmission "blown". [redacted] or [redacted], offered $700 off $2500 usual fee. I went to pick up car. [redacted] stated transmission fluid should be changed too. He offered to pay scrap price for the car. I checked & life on transmission fluid is about 30K miles, car only had 16K more miles 2/3 only on 2nd replacement. I called & asked [redacted] if they change fluid at time of replacement, he hesitated twice & said, "usually". I wrote email to AAMCO generally as local store has none. I stated how could I get 2 "lemon" transmissions in a row. No response. I figure the 2nd replacement ought to have a 1 yr guarantee,& the car should die of non transmission issues, unless they're trying to have it fail or get cheap scrap cars.Desired Settlement: free replacement. the car is ugly but they said the transmission shouldn't be the car's future problem , twice.

Business

Response:

Aamco of Salem did rebuild the transmission in Mr. [redacted] honda, with a 12 month 12 thousand mile warranty. In April of 2013. The transmission was repaired once under that warranty as he states. He did return again in August of 2014, unfortunately the car was out of warranty by both time and mileage. As a customer service gesture, Aamco of Salem did offer to repair the transmission at a discounted price, however Mr. [redacted] declined the offer.

thank you

Review: I took my car in for diagnosis and was informed that the transmission needed to be rebuilt. I was told that the transmission had to be disassembled to determine the exact problem, but the cost would run between $1,267 and $1,822 with $1,822 being the WORST CASE scenario and that once the transmission was disassembled there would be $700 fee to reassemble should I decide not to complete the rebuild. Based on the worst case scenario amount I consented to having the work done.

Tw days later I received a call and was told that my transmission had a valve body that also needed replacing and this would cost an additional $1,918, but that since I was given a quote of $1,822 they were going to "do me a favor" and cut that cost to only an additional $1,367.

After an additional phone call and discussion I was told they would drop the $700 dollar reassemble fee and complete the entire job for the new price of $2,395. I asked if they would waive the $700 reassemble fee and just put the transmission back together and I was told no, they would only waive that charge if I consisted to the rebuild and paid $2,395.

Having no options I agreed to pay $2,395 and stressed that I would not pay one dollar more. When I picked up the car the bill was $2,465 as they didn't include tax when I agreed to the $2,395Desired Settlement: While I feel I am entitled to a refund, my real desire is to make other consumers aware of the questionable at best, criminal at worst practices of this business.

Business

Response:

This is a responce to the Accura RSX complaint, we do have some concerns with the above complaints.The customers accura was dropped off at Aamco for diagnosis we perform an external diagnosis service on every vehicle that comes into our shop. Some of the concerns with the complaints we would like to address one being the worst case scenario figure.First of all 1822.00 is not a worst case scenario that we would use on any vehicle especially a Acurra RSX.Upon completing the external diagnostics our master technician determined that the transmission had a internal problem and needed to be rebuilt at that point we contacted the customer and he was given a base price of $1297.00 plus torque converter and gear train if needed he authorized the work with his date of birth.We needed to remove and disassemble the transmission and it was determined that the torque converter was bad and needed to be replaced and do to the metal and the contamination that the electrical parts inside the transmission needed to be replaced. And the valve body needed to be updated,we found it to be more cost effective to replace the valve body with all new electronics.The replacement of the torque converter was 429.00 and the replacement of the valve body was going to be 1367.00 which was a grand total of 3093.00.The customer was discouraged with the final price and needed to think about it, the customer called back in a day or so and wanted to know how much it would be to reassemble the transmission and was considering towing it to his house so we quoted him a price of $698.00 to reassemble the transmission however we feel like putting his transmission back together unfixed has never been good for customer satisfaction and rarely do we do it. We would rather discount the reassembly fee towards the rebuild of the transmission then put it back not fixed which is what we offered the customer, so he wanted some time to think about it and told us he would get back to us so he called back and gave us authorization to rebuild which we did.Here at Aamco we strive for 100% customer satisfaction and to do our customer a good quality repair, we feel like we could not have even put a used transmission in this customers Accura for the 1822.00. We feel like the customer was never mislead at anytime during his repair process, all work was authorized all work was performed at this point we do not feel that the customer is entitled to any refund. However we once again we do strive for 100% satisfaction and would be willing to increase his warranty to a 3 Yr / 50,000 mile warranty at no additional cost to the customer Thank You George May Owner

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unfortunately the respondent to my complaint isn't the person I dealt with and therefore has no idea what I was told nor what price was quoted over the phone as a worst case scenario . The complaint I filed is accurate, but I will add that it was explained to me that they called 9 other aamco dealers after disassembling my transmission for information regarding this rebuild. While the respondent was very adept at explaining away their transgressions it does not change the facts as they occurred. Unfortunately, all our contact was conducted verbally so I cannot produce written evidence. Suffice it to say after my experience I am not surprised by their response and remain a dissatisfied customer.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In my haste to respond to being called a liar I failed to respond as completely as I should have to the business's response to my complaint, and I am hoping to add the following.

As I did say in my reply to the offer of resolution, the respondent to my complaint is a third party to all communications and agreement under which I authorized work on my car. While I have no doubt they would not quote $1,822 as a worst case scenario at this time, this is a apparently a result of what they learned by working on my car. I was told this was their first Acrura RSX, and after disassembly they felt the need to contact 9 other Aamco dealers for advice as to how to proceed.

The respondent is correct that I was quoted a base price of $1,297; however, at no time was "gear train" ever mentioned. I was under the impression this was included in the $1,297 base price.

The respondent also fails to mention, that while I was told the valve body would cost an additional $1,397, that the actual cost would normally be $1,918, but they were reducing the price to "help me out", since they were far exceeding their worst case scenario price. I was also told that the electronics of the valve body could not be individually replaced, but that it had to be replaced as an individual unit. I was billed for a new valve body not just replacement of the electronics.

The respondent correctly commented that I was told it would be $698 to reassemble the transmission to get it into condition to tow, but his comment that putting a transmission back together unfixed has never been good for customer satisfaction makes no sense. As I explained, the reason I was considering this option is that the newly quoted price of $3,093 actually exceeded the value of the car so I was going to junk it. Had a price of more than $3,000 ever been mentioned I would never have consented to the work. He can also learn a valuable lesson here that doing what the customer asks rather than what he thinks is best often leads to a satisfied customer.

Finally he never actually addresses that if they were in the right and never quoted a worst case price of $1,822, why they not only reduced the cost of the valve body from $1,918 to $1,397, but if I agreed to having the transmission rebuilt and not just reassembled they would also forego the reassemble charge of $698, and throw in a new set of brake pads to compensate for their mistake.

As I said while I feel entitled to a refund of the cost exceeding $1,822 I do not expect one. My hope in filing this complaint was to make as many potential customers as possible aware that this company does not stand behind their word. This is also the reason for my not accepting an extension of the warranty to 50,000 miles. Having failed to live up to the first agreement we had I have no reason to believe they would honor any other agreement or in this case warranty.

Sincerely,

Business

Response:

In response to Mr. [redacted]'s replie. I am not out to call anyone a liar however I was and I am always involved in the pricing of the jobs that come into my shop. I actually was sitting across from desk as [redacted] talked to Mr [redacted]. I wish I had the right answer here as to resolve this. I do think there was a mention of brake pads. I am willing to install brake pads n also offer an oil change as well. I always strive for 100% customer satisfaction and would like the same here. I would even be willing oil changes on any other cars customer may own. My offer to extend the warranty still stands. And please rest assured I have never in 35 years not stood behind my warranty. I feel when my customer has to return with a problem it's an opportunity for me once again to show them they made the right choice having me repair their car. Once again I would like to thank Mr [redacted] for his business and hopefully we can resolve your concerns. Thank you. George May

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have no idea where Mr [redacted] was sitting during any of the 7 separate phone conversations I had with [redacted] and really that has no bearing on the issue. The problem was, is and will reamin that I was provided a maximum charge that the work on my car would not exceed and once I authorized the work that price not only changed but was nearly doubled. Through multiple phone calls that charge was reduced but still exceeded the original quote by more than $600.

As this business has no intention of honoring their originally quoted price the only resolution I would deem acceptable is the posting of my complaint so potential customers are aware of the problems they [redacted] encounter should they choose to use this facility.

Regards,

Review: Dropped off 2005 Subaru Outback on March 19,2014. They performed an inspection, told us

we needed our transmission rebuilt. We gave the go-ahead to work on the car. Was told repeatedly

they would call us with any news during the rebuild. Never heard from them, we had to call every time.

We were constantly promised it would be fixed by a certain date, and upon that date we would have to

call them only to find out the car still wasn't repaired. We finally picked up our car on April 2, 2014. We

were told to expect a small leak until new seals and gaskets set. This was "normal".

On April 4,2014, we called AAMCO and spoke to [redacted] Told him the car was st¡ll leaking and

now it was shuddering in 2nd gear. Was told to bring the car back in and it would be looked over by lead

tech [redacted] on Monday, April 7, 2014. After not hearing from them, we called on April 9, 2014 and

spoke to [redacted] on the phone. She said it would be the end of the week until it would be ready. We were

near their location at the time, so we stopped by to talk to [redacted] in person and find out why it was taking

longer than expected. From what she told us, she had "the best transmission technician on the east

coast" and they would do a good job. When asked why it wasn't repaired properly the first time it was

released back to us, she said "sir, l'm only human". We stated that we knew someone who worked for

[redacted] News, that maybe we should give them a call and see if the news station would come out

and do an investigative report on their business practices. The response we received was unexpected.

She began yelling and pointing at my husband saying that he threatened her and told him to "GET OUT

OF MY SHOP...l'LL FIX YOUR CAR, BUT GET OUT!!" My husband put his hands up, palms out, said

"ma'am that's not a threat". She continued to yell at him and at this moment her lead tech [redacted]

came out of the back office and walked up to my husband and pushed him back towards the door, also

yelling "SHE TOLD YOU TO GET OUT, JUST LEAVE!!" Two other technicians that work there came into

lobby and attempted to restrain Mr. [redacted] and pull him off of my husband. As this was happening,

[redacted] was also pulling on him saying "BACK OFF [redacted], I GOT THIS!". Upon our leaving the lobby area,

my husband was shaking his head in disbelief at what just happened and Mr. [redacted] yelled after him

"KEEP SHAKING YOUR HEAD, PUNK! KEEP SHAKING YOUR HEAD!". We got into my husband's vehicle

and left the premises.

Two days after this occurred, I called AAMCO to see if my car was ready. [redacted] answered the

phone and was very polite yet offered no apology. She told us they opened up the transmission and

realized they needed replace some parts that they had to order. She said the parts wouldn't come in

until Monday, April 14, 2014 and it would be ready that afternoon. I called back on the afternoon of the

14th only to be told by [redacted] that our transmission had been sent to their Blacksburg shop (we received

no phone call telling us this) and it would be repaired there and sent back to Roanoke. [redacted] told me he

would call me when the transmission was back in Roanoke and was being installed in our vehicle. I

received no such call. This brings us to present day. We are still waiting to have our car returned to us

in proper working order. They have had our vehicle a total of 24 days.Desired Settlement: return our car

Business

Response:

In response to this complaint, I would like to stress that there is always two sides to every story. I had just hung up the phone explaining everything to customer's wife regarding status of the repair. Within 2 minutes they both came in the shop. He was extremely rude repeatedly. At no time was I condescending to him. I apologized numerous times about the delay in repairing his vehicle, even showed him his vehicle and status of repair (which was under warranty) He was obviously not listening and threatened to call a friend of his that works at [redacted] to run a story on us. At that time, I told him to leave the premises numerous times of which he refused to leave and got very defiant to me. At that time, [redacted] came out and asked to leave also to which he refused again. [redacted] at no time shoved him and myself and the other technician that witnessed this event did not have to restrain [redacted]. Another issued to be addressed is his car came into the shop for repair on 3/19/14 and left on 3/26/14 of which we have written documentation. Finally, in the 20 years I have owned shops, he was by far the most rudest customer I have ever had to deal with. We obviously tried to treat him in a courteous and professional manner but he wanted no part of this. The desired settlement customer asked for has been satisfied on the return of his vehicle on 3/26/14. He still has a nationwide warranty at any AAMCO in the country.

Mary Casey

Owner

AAMCO Transmissions

Roanoke, Va. [redacted]

Consumer

Response:

REGARDING COMPLAINT #

We have reviewed the response from [redacted]. It is no shock to us that she is flat out telling lies. Her lead technician most certainly yelled at and shoved my husband and had to be restrained by two other technicians and [redacted] herself. She is going this route simply because she knows that she could very well lose her "best technician on the east coast" and she could be held accountable for her role in all of this. We have our invoices from AAMCO that give different dates as to when they worked on our vehicle as well as when they released our car. We also have proof that I picked up my car THE SECOND TIME on April 16, 2014...my mother-in-law drove me there and waited in their parking lot. We also have phone records for all the calls made to them. She claims that they released my car on 3/26/14. We have documentation stating that they weren't paid until 3/30/14 and this was written in [redacted] own hand. The car actually wasn't returned to us until 4/2/14. And if she did release the car on 3/26/14, why would she wait 4 days to receive payment for her work?? Also, the date on our invoice claims the "delivery date" concerning our warranty claim information is 3/31/14. All her dates she claims to have are NOT what we have printed on AAMCO invoices given to us.

Another item to be clarified is concerning our warranty. She says in her response "the desired settlement customer asked for has been satisfied on the return of his vehicle...he still has a nationwide warranty at any AAMCO in the country." The resolution we considered fair and that which was sent to Revdex.com is to have our warranty extended to 36 month/36,000 mile beginning upon completion of the warranted work. Are we to understand that this is the warranty we have now? We believe that warranty should be in effect from April 2, 2014.

Regards, [redacted]

Business

Response:

I have truly struggled on commenting on this situation. I am offended by the personal attack of this customer's wife. I only can say that I am honest and have no further offer for this.

Consumer

Response:

Reply to customer complaint #[redacted]

We have clearly reached an impasse with this company. There is no dealing with Ms. [redacted]. She believes she is a truthful, honest person who has somehow earned an A+ rating with the Revdex.com. We fail to understand how so many complaints could be filed against her and yet still maintain this high rating. We will have no more dealings with her and this will end our correspondence with the Revdex.com.

Regards,

Aamco repaired the transmission on my jeep grand cherokee. This took them almost a month to complete. I was promised no more than two weeks. All seemed well. Then I heard a strange noise coming from under the transmission. This was about 6 months later. They took the jeep in gladly to look at and diagnose the sound. I checked in weekly on the jeep and witnessed the transmission,transfer case and rear axle all removed from the vehicle. When I finally got the jeep back the only thing that was on the receipt was a rear seal and a drive line repair. all seamed OK. A month later the transmission was not shifting properly and the transfer case would not engage in four low. I brought this to the owner of the Aamcos attention. And he said was its not on the receipt so there is no warranty. I feel this is not the way anyone should run a business and should be held liable for any repair performed on a customers vehicle. I hope this helps any other customers from being ripped of by this THIEF.

Thank you

The first time I brought my car into the shop it has An issue with the car's transmission slipping and not engaging. I took it to [redacted] and crew at AAMCCO and they took a look over it. They gave me an initial price of $800.00 to fix a torque converter alone with the labor fees and fluids,etc. The next day I get a call back with them telling me that they found another problem and it is not going to be a $1,400.00 price now but he was 100% sure that this would fix it. We told him that this would be alright and go go ahead. A few days later I get a third call back. This time it's involving the torque converter, valves body, and mode problems that he never mentioned to us beforehand. But this time the price went from $1,400.00 to $2,500.00, I asked him if he knew of all the issues going on, and if it was going to be cheaper to get new transmission at this point. He then told me it would be cheaper to rebuild it, as he as very coffident that it would be fixed soon and no problems would persist. He proceeded to tell me that they preform this type of repairs many times a month so it should be smooth and I would have it back in a week's time. That was almost 8 months ago, and they kepg mg car for a total of 23 days. Forcing me to use my uncleS car for almost a month. And multiple times after. That problem worked itself out as they do not know what caused it. Now I have a transmission that stalls, slips, jerks when coming go a stop, and it does now perform as it should. I have taken my car back so many times. I am currently waiting to take if to them again and this will litter ally be the 13th or 14th time, so many now that its hard to found.

I had Aamco replace my engine in my Jeep a few weeks ago. They did such a good job I also had them fix my AC as well. They are not both running great. [redacted] was a pleasure to deal with he was upfront about everything. I would highly recommend them for any car work you need done!

I lived in Europe, Africa and North America. This is the worse customer experience I ever had, not to say the most expensive horror story too. I am putting all the paper work together to open a lawsuit but I want to give the Corporate a chance to do things right.

To make the horror story short… I had the transmission rebuilt at the Lynchburg, VA, AAMCO center in August 2014, on my recently bought 2005 Ford Freestar. Only after few days the transmission had problems downshifting from the 4th to the 3rd gear. It was shaking really bad instead of downshifting and when it would eventually do downshift … it would be a very hard violent one. Covered by a 12 months warranty I took it back next day and they told me that it’s not the transmission is the engine that is misfiring and that needs a tune-up, but left us proudly thinking that we have a very special engine that is misfiring only in the 4th gear :) . Few months down the road when I was able finally to find $300 to have a tune-up done the mechanic,(another shop) to my surprise, showed me the sparkplugs and the wires, ignition coil, etc and he told me that this car had a tune-up done not long ago. Also no misfiring codes on the computer. I took it back to AAMCO and talked to the owner [redacted] who to my increasing surprise keep telling saying the same story that the engine is misfiring. I suggested I take the car to the dealership for a diagnostic. He didn’t like that idea, he got upset and said he is “done talking to me” and he opened the door of his office.

Review: Aamco of Blacksburg proceeded to work on my car without authorization and without furnishing a written estimate.(I received the written estimate after the work was done on my car). The verbal estimate given by phone to further investigate my transmission was $20.51, this amount in the exact "twenty-fifty-one" was repeated to me by [redacted], and [redacted]. I had even confirmed by asking "twenty dollars and fifty-one cents". Currently Aamco is claiming the charges as "two-thousand-fifty-one". I have not signed any paperwork through Aamco and never gave my permission to do any work on my car for the amount being charged.After speaking with [redacted] June 21st all I received was acrimony and churlish behavior. [redacted] exclaimed that any smart person over the phone hearing twenty fifty-one ($20.51) should be perceived as two-thousand fifty-one ($2,051.00). There is a distinct difference in the words twenty and two-thousand. As of today, Aamco is charging me $550.00 for them to put the transmission back in my car unfixed.2 weeks ago on the first of July I was in agreement that they would put the transmission in my car and I would wait because all fees would be waived, Aamco has gone back on their word and refuses to take check or credit card, and refuses to release my car back to me.Desired Settlement: All fees should be waived and my car released back to me. Aamco had no permission or right to charge me more than $20.51, which was agreed on.

Business

Response:

When Miss [redacted] dropped her Honda off we explained that we would check the car and let her know what was wrong with it. After we checked her car I went through a very long explanation of what we would have to do to her transmission and that the soft part overhaul would be $2041. When we talk to a customer about a transmission repair, AAMCO has a script that we follow to explain what we the soft part overhaul entails. That we have to take the transmission out, take it apart, clean it, inspect it, replace known parts, put it back together and install it back into the vehicle. We also explain that it includes a nationwide 12 month or 12,000 mile warranty.I did say twenty forty one, but I have never had a person think that I meant twenty dollars and forty one cents. Oil changes are more than that. When I told her $2041, I then asked for the name of a pet she has or the high school she went to as her verbal verification to take her transmission out. She gave us the name [redacted]. We do this as a courtesy to our customers so they don't have to drive in just to sign a paper and then leave again.She did not ask us if the twenty forty one was twenty dollars and forty one cents until after we told her the final price of the repair a few days later. When she did not want to fix her car, we told here that there was a five ninety five charge to put the vehicle back together. She actually asked if that was five dollars and ninety five cents. We explained to her that no, it's $595. We put the transmission back in, and a few days later she came in to pick her car up. She came in and was angry and said she would pay $20.41 and that was it. My boss told her that we would release her vehicle for $595. She said she was going to call the police, my boss said go ahead. She called the police and when the officer got here she talked to him outside. After a bit she came back in and was going to write us a check for $595. We told her that we can't accept a check or credit card and that it had to be cash. She got very angry and cussed at us and walked out the door. The officer was in the office to witness the whole thing.After she left, the officer came back in and told us what had transpired. He said that if his car was at a garage for transmission work and they told him it would be twenty forty one to fix his car, it isn't reasonable to think twenty dollars and forty one cents. That you can't park a car on a lot for a half a day for twenty dollars. He then told us that she asked him if it was okay to write a check for $595 and than cancel payment. The officer told her that would be considered fraud and against the law.Miss [redacted] owes us $595 and we will release her vehicle to her.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When the verbal estimate of $20.51 was given to me I asked to confirm twenty dollars and fifty-one cents, I was given the confirmation that $20.51 is correct. I also did not give the go ahead to work on my car as I wanted to speak with my father first in which [redacted] agreed that I should consent with my fathers opinion first. Not only did they continue to work on my vehicle, they did it without my consent and are now charging me for work I didn't authorize. When I tried to pay the fee to get my car back they would not accept my check or credit card for payment as well, when it clearly states in the front of their building that they accept major credit cards including VISA which I planed on using. Regards,[redacted]

Review: On january 13th I had aamco on mchenry come and tow my car a 2005 dodge status to check out my transmission. I had called them up to see what was going on tom the guy at the desk told me I needed to rebuild my transmission that it would be between $2000.00 to $1800.00 to fix at that time I told tom I couldn't afford that he then told me about this payment program that they have I said my credit was bad he informed me you don't have to have good credit that its easy to get so he said let me see what I can do and I well call you back. I waited a couple of hours he called me back to tell me I was dined so I said if he could tow it back he then told sure but I need $650.00 I was shocked I said I don't owe you that he said well I took out the transmission and to put it back it well cost you that. So I didn't know what to do so I said if you can hold it until I get my income taxes he said okay. I kept him up to date on my taxes I ended up getting audited in the mean time it is 5/30/14 I called him up at 10;30am to get my car out and he said do you got most of the money I paused but went on and I said well yea you said $2000.00 to $1800 he said no its $650.00 he said no I fixed your transmission and your motor mounts and other things I told him I never gave you permission to do any work on my car and he said im charging you for storage fees I told him I can't afford that and I never gave you permission or signed any kind of paper that I did at any time. He said he was going to repo my car .Desired Settlement: I want my car back and that shop getting a fine and have them not to do this again they scammed me because im a women and that is wrong.

Review: alternator replaced broke my a/c in car they said they where not liable in writing of car being tested before service started. July 2 2013

Santa fe white 2001 alternator replacement.Mo manager at Ammco Davis. Alternator replacement. Stated at time of drop off before any work was done car would be checked than called me for authorization a/c worked fine at drop off. Full tank of gas. Than when I went to pick it up I found with in the same hour my a/c was not functioning and my car was on a half a tank of gas. Apon bringing it back a whole day later he informs me they are not liable and their machines where down and he could not help me. I have paperwork to prove car was inspected at drop off and that hoses had to be removed to get into the alternator as well as the a/c belt.I also signed and wrote in the car was not fixed properly at time of pickup.Desired Settlement: I want a refund to the repair which they have made me make and an apology from the manager who does not have the training to diagnose vehicles this business has training and staffing issues. They didn't even have staffing to get us home so my 13 year old daughter had to walk in 104 heat to get home cause he couldn't get us a ride. They said I could have broke the a/c it had been 10 min before I pulled it back in the shop.I have never filed a complaint but I am very unhappy with this business.

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted] General Mgr.

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@aamcodavis.com

On July 1st, 2013, Mrs. [redacted] called the center complaining her vehicle would not start/run. She was informed to have the vehicle towed in to have it checked. She managed to drive her vehicle in that afternoon stating that the tow truck driver was able to jump start it and indicated that her vehicle's alternator was failing causing her vehicle to malfunction. Upon arriving to the center she was instructed to shut off her engine due to the burning odor emanating from the engine bay.

The vehicle was checked and it was verified that her alternator was not operating to specification and was causing the burning odor that was mentioned prior. Authorization was obtained to replace the alternator and the repair would be complete the following day once the part had arrived.

Upon completion of the repair the charging/starting system was checked and was performing within specifications. Mrs. [redacted] was informed that the repair was complete, her original complaint of the no start condition had been rectified, and that her vehicle was ready to be picked up.

She picked up her vehicle that day, drove off and left the facility. She called that afternoon stating her A/C was not operating, she was informed to bring the vehicle back to have it checked. The vehicle was brought back and checked, all prior alternator work was checked and nothing was out of the ordinary, drive belt functioning as it should. She was informed that this problem was not related to the work previous performed, as there is no step in the removal/reinstallation procedure that indicates any handling of the A/C system or any of it's components.

She was informed that as a good will gesture, the center would check her A/C system to try and figure out a cause of the problem. Since it was nearing closing time, she was informed that her vehicle would be checked the following morning.

Unfortunately during the course of checking the A/C system on Mrs. [redacted] vehicle, the center's A/C machine began malfunctioning and the evaluation process could not be complete. Mrs. [redacted] was informed of the delay and was informed that she was welcome to return once repairs had been complete to the center's A/C equipment.

From speaking with my technician, when replacing the alternator there is no reason for him touch the a/c system other than to remove the drive belt. I'm sorry that your a/c in not operating and what I can offer is to perform a free a/c diagnosis, (our a/c machine has been repaired) if you would consider bringing your vehicle back in. In terms of a refund, that would not be possible, since the alternator replacement resolved your original "description of problem". In terms of your fuel guage, our records show that from the time your vehicle came into the shop the current mileage was recorded as 145,922, when your vehicle left the mileage was 145,923. The only decrepancy conclusion I can come up with is that your fuel guage was reading improperly due to the combination of your discharged battery and the alternator failure.

Please feel free to contact me for a follow up apointment.

General Manager/Franchise Owner

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

It has been repaired and due to the unprofessionalism of this company my car will not be returning to this location. I had a new mechanic fix the problem within two hours.Their technitions need better training. As the money for the repair it was not expected. They are not a reputable buisness and my family or myself will not be bringing our cars to them again.

Review: We were told that our transmission would need to be rebuilt and that the cost would be between $1,200.00-$2,100.00 depending on how much needed to be replaced. The cost was $2,000.00 which we were told was because the transmission needed to be almost entirely rebuilt. The car never performed properly but seemed acceptable at first then the transmission started displaying the same symptoms which we brought it in for. We took it back they said it was low on fluid filled it and told us to keep an eye on fluid level. It worked ok for short time then started to exhibit the same old symptoms. We have taken it to the nearest Aamco for repair under warranty but have been told it could be more than a week for the repair. We believe the car was never satisfactorily repaired and that the loss of our car for an additional week due to their negligence in initially repairing the vehicle should result in their having to pay the cost of repairing the vehicle to the standard originally agreed to as well as the cost of a rental car for the duration of the redo. We cannot afford to rent a car or do without one for more than a week. Had they repaired the vehicle properly the first time we would not be incurring this cost and inconvenience which is substantial. The owner simply states that human error occurs and she will fix it but refuses to consider the additional cost to her customer of having to rent a car while they fix their mistake.Desired Settlement: Owner paid rental until car is repaired and no charge for the repair.

Business

Response:

The transmission will be covered under warranty all parts and all labor. Unfortunately rental cars are not a provision of the warranty.

They ripped me off for 100 and my car broke down after 3days then when I want to them with the problem they laughed at me I'm in the middle of taking them to court

Review: On July 19th, I took my Mercury Sable to AAMCO transmissions repair shop in Blacksburg, Va. I had felt some slight hesitation in the shifting of gears in my vehicle a once or twice during vacation and wanted to have my car checked out. The manager offered to checked out my car for free when I called. The car was dropped off at 10am. When I picked up at 4pm, the manager informed he could find nothing wrong but wanted to run more tests. When I came back at 5pm, he had a "report' of all the major problems I had with my transmission. He said the transmission was made in mexico and was a piece of junk. He told me car was unsafe to drive. He told me to leave my car there and they can work on the car for $2,300. He said the transmission could fall out of the car any minute. He would give me a ride home. I asked to look at the report and I wanted to take it to the Ford Dealership for a 2nd opinion. He said the paperwork was not complete and the rest of the paperwork was in the other room. He left and never came back (disappeared). I got my keys back and immediately took my car to the Ford dealership. [redacted] ford checked out my car and said that the transmission fluid was low and that no tests could be properly performed with the level that low. They said the transmission was fine. This manager and employees of AAMCO (Blacksburg, VA) are crooked scam artists. I wonder if all AAMCO transmission branches behave in this manner. They are praying on the uninformed public. They all should serve jail time for their fraudulent methods. They use scare tactics to manipulate customers into spending large amounts of money for unneeded repairs.Desired Settlement: I would like to have a copy of the report of the transmission of my vehicle. I doubt it exists. Aamco transmissions should no longer be allowed to conduct business in the NRV area for 100 years.

Business

Response:

Mr. [redacted] called and told us that he wanted to bring his Sable into our shop to have checked out as it had random issues. We told him that we would be happy to check them out free of charge. When he brought it to us we drove the vehicle twice to make sure that we gave it a thorough diagnosis. The first time we drove Mr. [redacted]'s car it did not act up, but when we drove it the second time and the transmission fluid got hot it did have 2 problems. It neutrals in first gear and it had a flare on the 2-3 shift. His transmission fluid was full and clean and there were no other problems with the car. Unfortunately the two problems he has are internal problems in the transmission and we recommended that he have his transmission rebuilt. We have a copy of the Multi Point Inspection if he wishes to have a copy and the issues we found with the car. We did not charge him for the inspection and we gave the person who dropped off his car a ride, again at no charge or waiting time. We are as accommodating as we can be depending on how busy we are. I'm sorry he felt like we tried to take advantage of him, it wasn't our intention and we do not condone those kinds of actions. If the dealership did not drive the vehicle for an extended period of time for the transmission to get hot they may not have experienced the problems that we found.

Had my transmission rebuilt and it went out again just a couple months outside of warranty.

Review: On 01/04/14, I brought my 2005 Honda Civic to Mistlin Honda because the check engine light had come on. On 01/07/14, Mistlin Honda diagnosed code P0706 for a transmission range switch. They told me they had to order a switch and that it would arrive in a couple of days. I decided to bring my car to Aamco Transmission at [redacted] in Modesto to see if they had a switch in stock and could perform the repair that day. They replaced the switch and I paid the bill for a total of $206.90 for parts and labor. A few days later, the check engine light returned. As I was close to Aamco in Tracy, I brought my car to them to look at it. Aamco Tracy confirmed code P0706 for a transmission range switch. The code P0706 was confirmed by Mistlin Honda on 01/24/14. I contacted [redacted] at Aamco in Modesto who told me that it was a possibility that the switch was bad and they would replace it. On 01/24/14, they replaced the switch. Before I got home, the check engine light came on again. On 01/27/14, I brought my car back to Mistlin Honda where they spent three days checking every system related to a code P0706. The result was that Aamco had installed an incompatible transmission range switch twice. Knowing this, I had Mistlin Honda install the correct switch and my car has been fixed. On 02/03/14, I returned to Aamco in Modesto with their switch and asked for a refund since they has installed the wrong switch. I was treated very rudely by the owner, [redacted], who offered to refund the price of the switch only ($130.45), not the cost of labor to install it. When I told him I should not have to pay for labor for them to install the wrong part, [redacted] began yelling and cursing at me. When I refused to accept a refund of the part only, he reached across the counter, grabbed my shirt by the neck, shoved me backwards and yelled, "Get the [redacted] out of here!" Needless to say, [redacted] is extremely unprofessional and his behavior is unacceptable if not criminal. I am requesting a full refund of $206.90Desired Settlement: The only fair settlement is a full refund of $206.90. I gave Aamco two chances to fix my car. I should not be expected to keep going back to a business that installs the wrong part.

Review: I had my transmission replaced at aamaco transmission 2 1/2 years later my transfer case brakes I went to the same place the get it fixed ever since then my truck Has been acting up anyway make a long story short months later my truck and houndes of dollors later there still telling my its my motor and they just saying anything at this point. After me telling them it my transmission there still telling me its not now my truck the gears are grinds when I step on th he gas my truck still stalling anyway I really need to talk to someone about this matter um my number is I have all videos of this happening to my truck I can send video or upload these to youtube My name is [redacted]. And I would like to get a lawyer about this matter do you guys know of any thanks again.Desired Settlement: I would like to get my truck fixed and the few hundred dollors of sensors back that fixed nothing.

Business

Response:

I am writing this in regards to ID [redacted] the Aamco Transmissions that the consumer is speakingabout is not this center. His transmission and transfer case were done at the Aamco in [redacted],the address is [redacted]. The transmission was out of warranty when wewere contacted, however we did check the transmission out for the customer, and found he did nothave a transmission problem at that time. The customer then contacted us about his transfer case,which he stated was still under warranty, at that t¡me he was advised that he would have to go to hisoriginal Aamco as his warranty states that if he is within 40 mile of the original center then he has totake his vehicle there for warranty repair and his home address is 32 miles from the Aamco in [redacted]where the work was performed. So our recommendation is for the customer to contact the originalcenter for any warranty repair.Thank You[redacted]Center Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The complaint is about the cost of the sensors that did not fix the problem.Regards,

Business

Response:

In regards to your follow up letter regarding ID [redacted], I have enclosed both repair orders that we have on file for the above ID number, as you can tell on RO# [redacted] the engine rpm's would drop to 200 rpm's and then the engine would die out, told customer we could try the idle air control valve and this may or may not fix this and as you can read the customer was told this up front and he wanted us to try this part.The second RO# [redacted] the diagnostic test showed the engine would still die out at times but the idle did not drop to 200 rpm's, so the idle air control valve we replaced was actually working correctly but since he felt like it was defective we ordered another sensor and put that on and it too was working. So the sensor we installed is actually working and therefore we need to do more testing to help determine what was actually happening now to cause the engine to stall out.Spoke to customer about the excessive battery connections that the customer had installed on this truck and told him altering the charging system and all these connections could be causing some of their problems and customer began cursing at the manager at that point and raising his voice and the customer was told he could pick his vehicle up that he could not speak to people in that tone, that we were just trying to help him get to the root of his problem. Enclosed you will find copies of the RO's in question, as well as hand written notes that were given in this case.[redacted]Mananger

Review: We have two vehicles that we have taken to AAMCO and gotten taken advantage of. The first is a Nissan Altima (2004). I took the car there on February 26th, 2013 for an inspection and to see what was causing the car to not start randomly. [redacted] called me back and said that the car wasn't starting because oil was getting into the spark plugs due to a Valve Cover Gasket leak. I thought this sounded inaccurate but he seemed confident that would fix the problem, so I allowed the service. Needless to say...the issue has never been fixed. We were also told the car failed inspection due to a Tie-Rod. So we authorized the service of the Tie-Rod and an Alignment as well to pass inspection. When driving the car, we still heard a clanking noise in the wheel where the tie-rod should have been replaced but didn't think much of it because it passed inspection. Today I had the car towed back in due to a separate issue of the car not starting. I explained to [redacted] that while he has it in there to check the tie-rod because it doesn't seem like it was fixed. He stated he didn't see where we had the tie-rod or alignment done. He also said the invoice was only for 359.70. This enraged me because I know we paid close to $700 for repairs and NOTHING WAS EVER FIXED...NOT THE STARTING ISSUE AND NOT THE TIE-ROD ISSUE.

On a separate occasion in August of 2013, I had my 2002 BMW X5 in for a routine oil change and inspection. I also wanted them to check and see why the service engine light was on and why it would shut off occasionally while driving it. I dropped it off on a Saturday before leaving to go out of town. When I dropped it off, I told [redacted] exactly what I wanted done. A state inspection, oil change, and diagnoses of what's wrong. I saw [redacted] write all of this down. [redacted] calls on Tuesday and says my inspections done and I owe 16 dollars. I asked him about everything else and he was clueless. He said he would get started on it. The next morning at about 8:30 AM I call back and ask if everything was done. He said the oil change and inspection are finished. I asked him if he had figured out what was happening with my car. He said the technician thinks something might be going wrong with the transmission but bc it's a BMW I need to take it to the dealership. I asked him about the engine light and the engine issue. He says "it's a cam shaft sensor and we don't do that either." Needless to say I was furious because I just had the cam sensor replaced by THIS AAMCO about 6 months ago. I told him that...and he said "oh...ok then we will take care of it." I hung up and called back around 3pm to see if it had been finished. [redacted] says "Yes but I can't promise the engine light won't come back on." I asked if he actually replaced it and he said that he did. I find this very hard to believe bc the last time I left it there it took two days to change that sensor out, and also bc of his statement about the engine light. It sounds like he just cleared the code and hopes it doesn't come back on. Every time I spoke to [redacted] I felt as if he just didn't want my business and didn't want to do anything to my car. One hour after I drove my car off the lot...the service engine came back on and there is zero difference in the cars performance. I'm extremely disappointed and am sure the part wasn't replaced as it should've been since its under warranty. I know I've been lied to and taken advantage of in both of these instances and I think AAMCO needs to start being held accountable for their dishonesty. I will speak to an attorney about my options if this isn't resolved quickly and ACCURATELY. (MEANING THE WORK IS ACTUALLY DONE AND NOT SAID IT HAS BEEN DONE AND COLLECT THE MONEY FOR IT WITHOUT ANYTHING ACTUALLY BEING DONE TO IT.

I've tried to speak to the owner, [redacted] repeatedly about this issue because I've always had good communication with her, and when she was involved...the work was actually done in previous visits. However, ive been unable to reach her and left several messages for her to call me that weren't returned.Desired Settlement: I want AAMCO to be held accountable. I want the tie rod and alignment done on the vehicle and I want the starting issue fixed (the initial one where it won't start randomly...wont turn or anything). I also want the Cam Sensor fixed and the service engine issues cared for on my BMW and I want these things to be done at the expense of AAMCO since i've forked out so much money for service that wasn't even done, wasn't needed, or wasn't done properly.

Business

Response:

Mr. [redacted] has been notified that the work performed on his nissan altima was actually performed at another shop, not AAMCO as he claimed. He has been given the other shop's name and number to follow up on his complaint and he is satisfied with that result. [redacted] CSMgr. AAMCO Transmissions

Business

Response:

Spoke with [redacted] and requested he bring the BMW back to the Aamco where the repairs were done so that his concerns could be addressed.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I took the car to AAMCO for the work and have always been under the impression AAMCO did the work. I just had my Altima in there last week as well and they tried to tell me I needed a new engine because the car wouldn't start. I had it towed to another service center for a 2nd opinion and they said it only needed a new battery. It rubs fine now. They also said the valve cover gasket has a leak and needs to be replaced as well...which AAMCO also said they did the last time it was there. At this point, the only thing that will make me satisfied in dealing with crooks is a full refund of the services they (didn't) perform in Feb of 2013.

Regards,

Review: On 10/26/12 I brought my Chev Avalanche to Aamco for repairs. They rebuilt the transmission and charged me extra for a rebuilt torque converter, which I'm sure it needed. At their request, I brought it back after a week or two to have them check it to make sure everything was okay. I told the person then that there was a little "miss" while driving, especially around 45-55 miles per hour. They drove it around and told me that it wasn't the transmission causing the problem, so I thought that the problem was in the engine. Since the truck had so many miles on it, I decided to continue running it till it got worst. I've driven it over 30,000 miles in 14 months and for the most part nothing has changed. I wanted to give this vehicle to my daughter (who has had trouble making ends meet) but didn't want to pass on a problem, so I took it in to a garage to have it checked out and was told the problem is and has always been in the transmission. Now that the transmission is "out of Warranty ", Aamco agrees.Desired Settlement: Since this problem has existed since day one, and they were notified of this with-in two weeks, I feel that Aamco should rebuild the unit again under the warranty.

Business

Response:

In response to Mr. [redacted]'s complaint: Original transmission repair was done on 11/7/12. Repair came standard with a 12 month/12,000 mile nationwide warranty and customer was offered a 36 month, 50,000 mile warranty and declined. on his 10 day check, it was determined that he had an engine miss and customer advised of this. On 2/25/14, Mr. [redacted] brought his vehicle back for transmission concern. It was determined then that there was a transmission concern that needed to be addressed. AAMCO determined that this vehicle was 17,682 miles over original the 12,000 mile warranty. But in consideration to Mr. [redacted] being a prior customer, he was offered 2 choices. 1 - since original repair was $1800.00 (which was a wholesale price due to fact he stated he would send us more of his company's vehicles- this is 500.00 less than retail w/12 month/ 12,000 mile warranty, AAMCO would charge the same price, but give him a 3 year, 50,000 mile warranty or 2 - do the repair for $1400.00 w/12 month/12,000 mile warranty. Mr. [redacted] refused these offers. Pls. note, most shops would have charged him the same or more in today's economy. It also should be also noted that no other Mr. [redacted]'s company vehicles ever came to AAMCO from 11/17/12 to date. AAMCO still stands behind our original offer since it obviously more than fair due to mileage put on this vehicle. [redacted] C. S. Mgr. AAMCO Transmissions

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Aamco did indeed make the offer as stated, and the mileage is indeed what he said (as I noted in my original complaint), however the main point of the complaint is the "engine miss " he noted was not an engine miss... it was and is the same miss I am experiencing today.... no worse... no better. Since this "miss" was noted at the 10 day check I fell it should be covered now. There was only a few hundred miles used at that time. I think they should have put the truck on the same machine they used to determine the problem that they used recently instead of just driving it around.

I'm willing to compromise on this . He offered to rebuild it for $1200... I'm willing to pay $900. , or half the original amount.

Yes, I have 10 vehicles but the transmission has to go bad before I can take it to them. To my knowledge, they don't work on any thing else.

Regards,

Business

Response:

In response to the complaint, AAMCO feels our proposal is more than fair to alleviate the complaint. Doing this repair for $900.00 would be below parts and labor cost. We cannot justify this request to perform a repair below cost. We will however, still honor our initial proposal in this matter.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If I had not taken this vehicle to them and pointed out the problem 2 weeks after the work was done, I would agree that the vehicle was well over the warranty period., their offer to fix it at cost would be very generous. However the problem existed since the beginning of the warranty period. Instead of putting the vehicle on a machine to test it , they just drove it around and said it wasn't the transmission causing the problem. Now that it is out of warranty they admit it is the transmission. Frankly they should do the repair at no cost to me. However since I have gotten over 30,000 miles out of it I am willing to split the cost. I am considering legal action but would accept arbitration.

Regards,

Consumer

Response:

A default letter is provided here which indicates your acceptance to have the complaint be handled through Arbitration.

I would like my complaint ID [redacted], to be handled through an Arbitraion hearing.

Regards,

Business

Response:

From: [redacted] Sent: Friday, May 02, 2014 10:19 AM

To: [redacted] Subject: Complaint # [redacted]

In regards to Mr. [redacted]'s complaint # [redacted], I spoke to Mr. [redacted] and per [redacted]s authorization, agreed to resolve this issue by repairing his vehicle at his desired price of $900.00. Mr. [redacted] agreed to this and will drop off his vehicle in the near future for his transmission repair.

Customer Service Manager

AAMCO Transmissions

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On March 29, 2014 my vehicle was towed into AAMCO at 2255 Oceanside Blvd. to be given an estimate of cost. After one week I had heard nothing back, so I went into the repair shop to be only treated with harshly. I had my younger son [redacted] who is 12 years old. They said my vehicle needed a transmission and that I needed to pay for them to diagnose the vehicle. The contract I signed was for $0 when my vehicle was towed and when I arrived they began demanding that I pay for a diagnostic fee. I said that I was not going to get it fixed right now and was going to get it towed back to my house until I could afford to get it fixed. The owner began to get irate and started yelling at me while my son was present. I said I am sorry sir but I can't afford to do this diagnostic and I just want to get my car towed home. He then yelled and said I had to pay for storage fees before I could get my car. I said the contract and any verbal agreement was never mentioned about storage fees just a $0 balance on my contract I signed and that they would call me (never received a phone call, which is why I went to the shop in person). After trying to calmly reason with the owner he began getting more irate and said lets go outside and handle this like men. I said look Im not trying to fight, I just want my car. The other mechanics held him back as he lunged for me and still yelling at me that I owed him money for storage fees.Desired Settlement: I just want to get my car towed out this place. If the Revdex.com can not help then I will take the next step of filing a police report and having them help me get my car towed out back to my house until I am able to afford any repairs. This location is very unprofessional and needs to be paid a visit by the Revdex.com regardless of the fact they are not a part of Revdex.com

Business

Response:

AAMCO TRANSMISSIONS, 2255 OCEANSIDE BLVD., OCEANSIDE, CA 92054 (760) 757-7390

July 11 , 2014

[redacted]

Revdex.com of San Diego & Imperial Counties

RE: ID [redacted]

[redacted] or [redacted]

[redacted] Street

Oceanside, CA 92058

03 VW New Beetle

RO [redacted]

VIN [redacted]

Dear [redacted],

In regards to Mr. [redacted] 2005 Volkswagen Beetle. Mr. [redacted] towed his vehicle to AAMCO transmission on March 29, 2014 stating that the vehicle would not move and would not shift. Upon completion of the Multi-Point Inspection the tech. could not road test the vehicle due internal mechanical failure in the transmission. After scanning the electronics there where codes to support that there is an internal mechanical failure in the transmission. Mr. [redacted] was informed that the transmission needed to be removed from the vehicle and inspected to what failed in the transmission and what parts needed to replaced, serviced and rebuilt to return it to factory working order. Mr. [redacted] signed a document on March 31 2014 to remove the transmission for the amount of 900.00 which would be credited towards rebuilding the transmission, I asked Mr. [redacted] for the 900.00 for the inspection, and he said he would bring the 900.00 on April 4 2014. Mr. [redacted] never showed up to bring the 900.00 in at that time I called him numerous times he would never return my calls and then his phone was disconnected. Mr. [redacted] finally returned to the center April 19th 2014 stating he did not want to repair the vehicle and stating I ripped him off, I stated to Mr. [redacted] that he signed a document to remove the transmission for the amount of 900.00 and at this time he would only have to pay 400.00 storage fees. He stated he was not going to pay 400.00 in storage fees. I then stated that he gave no choice to put a mechanics lien sale and storage fees would be 40.00 a day retroactive from March 31, 2014. His now owes 107 days in storage fees and also there is a lien sale on the vehicle, the vehicle is now up for sale. I feel I tried to work with Mr. [redacted] by only charging him 400.00 in storage fees rather than 1000.00 in storage fees that totaled up to April 19 2014 when he came in demanding his vehicle enclosed is documents supporting Aamco Oceanside claims .

Sincerely,

[redacted], Owner

Haines Enterprises, Inc.

Review: Took my truck to AAMCO in Newbury Park to have a warranty issue fixed, and while I was there had upgrades done. I was helped by G[redacted], his communication was very poor, I had to call several times to get an answer, delayed on ordering parts, and was very non chalant about it. He was aware that I had only so many days paid for of my rental car by the warranty company and assured me it would be done in time, and if it wasn't they would make sure the rental would be extended. I reminded him 4 times and he still never called the warranty company to extend my rental. When I picked up the truck, he said "Don't worry this won't be a problem, I will get a hold of them there won't be any charge" He still failed to call them and I was responsible for an extra $380 in charges from enterprise. I called the warranty company myself and they said they never recieved any calls from G[redacted], and the only way they would have extended the coverage is if the repair shop conatacted them (AAMCO). Left a message for G[redacted] and the owner of this location and they won't return my call. I will never do business with them again, as I will persue legal action untill this is cleared up.Desired Settlement: Need my rental car covered as promised, so getting re-embursement and an apology would be required to resolve this.

Business

Response:

As Stated by the Business.Regarding the Customers complaint to Revdex.com. Customer was contacted and matter resolved between AAMCO, & the Customer on Monday 09/14/2015, The Customer was informed that the Rental car cost is a responsibility of hisWarranty Company and not AAMCO. The Customer understands and complaint dropped. Any Questions please contact me at###-###-#### [redacted].Aamco Transmissions