Aamco Transmissions

Review: Bought car into aamco he took a look at the vehicle and said I needed to repair the transfer case. He told me it would be $1250 in labor and a few hundred dollars for parts. I told him over the phone to proceed with the repair via phone. The next day after he dropped the transmission and the transfer case he told me it was going to be $2900 dollars. I said what happened to the price he gave me over the phone. He said he never quoted me that price but he did. Since the car was all disassembled There was nothing I could do. He said I could take the car before repairs were done but it would cost me $1500 because that's how much labor was involved in dropping the transmission. I contacted 2 other mechanics who informed me that a rebuilt transfer case is around$ 700 dollars and 6 hours of labor totaling around $1400. When I called aamco and told them that he became very rude and stated Even if I purchased a rebuilt transfer case I would added another $1000 to the cost of the transfer case. I feel I was taken advantage of because once he took the car apart there was nothing I could do but pay his extremely inflated cost of repair. The parts he said cost him $1500 alone that seems deceiptful when he could have purchased a transfer case for $700.Desired Settlement: I would like the cost to be the Original estimate he gave me over the phone $1250 for labor and $300 for parts. Refund me back at least $1400

Review: Hello, On Tuesday 10/13/2015 I brought my car to Aamco Transmission for a brake job on my 1998 [redacted]. Aamco had told me that I needed my front brakes to be done and I gave them the ok to go ahead and do the brake job. I had received a call from them later the same day (Tuesday 10/13/2015) and they told me my car was almost ready. They told me that they put a belt in that I did not approve of but at the time I trusted them since I had been going there for a couple years. They also asked me if I wanted them to do an oil change for me which I refused because I had done one just a couple weeks beforehand. I then picked up my car around 5/5:30 at Aamco and when I arrived to pay they had informed me that they did the complementary oil change anyway without my permission.. For the entire repair it cost me 850.99. I drove to my girlfriend's house immediately after in the [redacted] and everything seemed to be fine. The car sat for 3 hours. Later that night around 9 o'clock I drove to a nearby coffee shop and as I was driving, my car started to overheat. Naturally I pulled over, popped the hood and let the engine cool off. When I did that I noticed underneath my passenger side tire there was a puddle of engine coolant. I attempted to start the car again and after about 2 minutes the car stalled out and started smoking. I called Aamco and they sent a tow truck to pick up my car and bring it back to their shop. The next day (Wednesday 10/14/15) I had not received a call from Aamco so I decided to call them around 4 o'clock to see what the problem was and I was told my head gasket had blown and that it would cost me 3500 dollars to repair it. I later went to the shop to talk to them about giving me some sort of refund for the 900 dollars I gave them the day before and they told me there was nothing they could do. I feel like I was scammed or they tampered with my car in a way I did not approve. There was no other problem with my car before I brought it there.Desired Settlement: I had never had a problem here for the whole 3 years I've been going there. I feel like I was taken advantage of and that they took my money knowing that I had another problem in the car. I went back to Aamco one more time to give them one more chance to give me any kind of refund. The manager refused and told me that there was nothing he could do knowing that I could no longer drive the car. I would like to receive some sort of compensation for the trouble I was put through.

Business

Response:

On October 12th 2015 [redacted] came in to Aamco Transmissions to have his 1998 [redacted] checked. The customers main concern was to inspect front passenger side brakes there making noise. Check and advise. Technician could not properly test drive vehicle because brakes were metal to metal. Vehicle was unsafe to drive. Manager advised customer the following needed replacement: Front Pads, Front Rotors, Front Calipers and brake hoses. Customer was also advised that air filter and belt needed replacement, as well as a basic oil change. Customer authorized everything but the oil change (which he said he would do himself) As a courtesy for all past work done by this customer we did the oil change at no charge. Technician completed work and went on a finally test drive. When the technician came back from his test drive he then explained the vehicle was running rough. Technician said vehicle may need a tuneup we would need more time to diagnose. The manager advised customer, customer declined to go a head with any other repairs and just want to take care of his brakes at this time.On October 12th 2015 Customer called Aamco after hours in the evening. Customer was complaining that vehicle was overheating. At that time Aamco towed the vehicle in at no charge. On October 13th 2015 our technician inspected the 98 [redacted]. Technician did duplicate customers concern. Vehicle was overheating as well as the check engine light being on. Technician scanned the vehicle for any codes. The following codes were retrieved: P1258 ECT Circuit/metal over temp protect, P1599 CC Power Management mode or engine stall. The over heating problem has nothing to do with any of the previous repair work done at this center. We replaced thermostat and radiator cap which are known common problems with the [redacted] Motor, several more hours of diagnostics where done, and confirmed a head gasket leak. Which has nothing to do with the repair work that we did on this car. Customer asked us to tow the car to another shop that purchased the car. All diagnostics, as well as the thermostat and radiator cap and tow where done at no charge to customer. Further more, we advised that customer that if he was purchasing another used car what we would do a no charge inspection for him on that car as well.Though unfortunate, the failure of the head gasket has nothing to do with any of the repair work that has been done on this car and further more is a known failure to this motor.

Review: Had my transmission rebuilt by this business for a total estimating around 3200! After I got it back 10 days later my car wouldn't start! I called them and they told me I had to get it there using MY AAA. When they got it they fixed a "broken ground wire" for free. I got the car back and two days later my car wouldn't start AGAIN. Called them had to use my aaa again, when I got it there they said it was the battery. I had a warranty on my battery still so I brought it back to where my battery was bought and I got it switched, even though they said the battery was fine, but changed it anyway since it was close to 3 years old. This was this past weekend of this complaint I am filing now, I go back into my car last night Saturday 6/22/13 and the car doesn't start again. I am now stuck in limbo and have been having to find rides constantly.

The transmission was done no more than 5-6 weeks ago.

So far the battery that I didn't really need but was told I needed my Aamco was 138.99.

New problem is still undetermined! Until tomorrow I can try to get it back to my original mechanic.Desired Settlement: I would simply like all these other problems that I had to fix since obviously it had to do with the way the transmission got fixed, is my money back for the battery replacement, and this next situation I am about to run into.

I do not require an apology as the one gentleman at aaa is a nice guy, however I find the mechanics quite possibly not fit to do the job correctly. And for all these things to occur as soon as I get my transmission fixed is more than just coincidence.

Review: Was sold a transmission with a warranty of 3 years or 100000 miles. The first transmission failed because of a small leak and was fixed within 2 weeks. Then was told that we no longer have a warranty on the transmission because there is a plow attached to the truck. There was always a plow attached to the truck and was sold the transmission and warranty from the beginning in that condition. If there was an issue with the plow I should have never been told and sold a warranty in the first place. Very dishonest people to deal with and would never recommend this location to anyone.Desired Settlement: I would love to still have the original warranty that was sold to me.

Business

Response:

When the initial repair was done on the vehicle the customer was specifically instructed to not use the vehicle for plowing for at least two weeks from the time of the transmission installation. Approximately one week after the car was repaired the customer returned with a leak. in the complaint they refer to the leak as small. The transmission on this vehicle contains approximately 10 quarts of fluid. When it arrived here it had lost 6 quarts. This constitutes a significant leak .

There are a number of exclusions to our warranty that are expressly stated on the sales receipt. One of them states: for a Breakdown caused by abuse, misuse, modifications or alterations. The cause for the leak was a line that was ripped from the transmission. This vehicle is lifted approximately 2 feet from the ground. This line could have only been damaged as it was by the vehicle operator driving over something higher than 2 feet. This constitutes a clear abuse of the vehicle.

The cause of transmission failure was this leak of more than 50% of the transmission fluid. In spite of this neglectful abusive act we replaced the transmission at no cost to the customer. We were within our contractual rights to void the warra my and NOT replace the transmission at no cost. We incurred significant costs in doing so. Howelver a warranty for future damage was voided.

This was more fair and equitable.

Review: I am a 70 year old disabled woman with a walker and bent over with a cane who depends on her car to go everywhere. I took my van to AAMCO Transmissions because the reverse was not working. They kept my van for about a month until I was able to pay them the full amount of $2744, then I drove the van for 2 weeks and noticed the drive was slow and eventually stopped moving forward. I had to cut off the car for 5-10 minutes then the van would go forward. I returned the vehicle to AAMCO, they said they would check it out and fix it under the warranty. I was told I needed another part which was the Sensor. This was put on for $331. I drove it for a few days then the check engine light came on but wasn't able to bring to AAMCO because of the snow. When I was able to drive it again, it was fine even though the check engine light was still on. My niece was on 280 and the van slowed down and eventually stopped moving forward. The following day, on the way to AAMCO the van was rough driving, like a truck and was slow. When I finally made it to AAMCO,[redacted], the manager implied that it was my fault because I should not have been driving it when I knew something was wrong. He appeared to be angry and told me they would get to it this week of February 27th and it is now March 6th. My chief complaint is, if they are transmission specialists, and fix one problem which was the reverse, how do you damage the drive which had no problem?Desired Settlement: To repair the car properly with all parts working or give me my money back and I'll take it somewhere else to get the job done right.

Business

Response:

To Whom It May Concern,

AAMCO of [redacted] Strives for 100% customer satisfaction. We are not happy to see customers coming back with a problem after repairs but we pride ourselves on honoring all our work with the best warranty in the nation.

We are working diligently to repair Ms. [redacted] vehicle under warranty at no charge to her. We have contacted Ms.[redacted] and let her know that we are in the process of repairing her vehicle and will get her back on the road as quickly as we can.

If the Revdex.com or Ms. [redacted] have an questions or concerns we can be contacted at any time.

Sincerely,

Owner

AAMCO Transmissions and [redacted]

Review: Aamco promises to repair an automobile..not true at all. I am still waiting for Aamco to fix my car..They have not returned calls after telling me they were waiting for a part..still no call and no partDesired Settlement: I would like a refund so that I can get my car fixed.

Review: I went to Aamco on Friday around 3 in the afternoon. With no cars in the 2 bays the mechanic [redacted] said to leave the car over night he will get back to me in the morning. The mechanic called me before practice and informed me that he was 99.9% sure that the problem was the crankshaft and camshaft position sensors. Taking his professional advice I said ok let's go ahead and fix it. Aamco called me to tell me my car was done while I was at practice. I sent my girlfriend over to pick the car up. Aamco gave her a receipt with no codes on it showing what was wrong as to why they fixed these parts. The receipt only had the parts and labor which came to $408. She paid in cash and took the car across the street in a parking lot for me to go pick up. I picked the car up I drove less than 2 minutes and the car started to do the same thing it did before I took it to get fixed with the check engine light on. I went to my girlfriend's house figuring the sensors did not set in so I waited 2 hours to drive the car again. I drove the car about .25 miles the car did the same exact thing it did before as well as the check engine light being on. Now with a mechanic being 99.9% sure and state of the art technology as stated on their website the car would be fixed but it was not fixed at all. On my way back I took it to a independently owned mechanic where he ran a diagnostic report he showed me the computer as it said the #2 cylinder is not firing which I told the aamco mechanic before he did work that I felt something misfired. Went to [redacted] and their report said the same thing. I did not use the car all weekend. On Monday I took my car to the independently owned mechanic where he fixed my car the right way which only cost $200 for parts and labor. Since leaving that mechanic my car has been fixed with no check engine light on. Went back to aamco to ask to see a computer report all I got was a form that had my info printed by a computer and codes that were written in penDesired Settlement: The business has a responsibility to refund my money since the service they provided did not fix the issues my car had which were the same before I took it to aamco as well as after I took it to aamco. The parts they fixed were clearly fine as to having the same problem before and after my aamco experience.

Business

Response:

[redacted] vehicle was referred to us from a general repair shop for transmission trouble codes stored in the vehicles on board computer system - that shop does not work on transmissions. The vehicle arrived with trouble codes for the transmission (P0725) ‘Engine Speed Signal Not Detected at Transmission Control Module’ and engine trouble code (P0335) ‘Crankshaft Position Sensor Circuit Problem’. We were unable to duplicate any misfiring while the vehicle was in our possession. Using the on board diagnostic system of the vehicle we were able to see from the freeze frame data that the Engine Control Module (ECM) and Transmission Control Module (TCM) were losing the Engine Speed Signal. Based on that information, we determined that the problem with the customer’s transmission was not a mechanical problem. Without the transmission control module, which is the computer that controls the transmission, receiving the information supplied from these sensors, it cannot correctly control the transmission. We called the customer and explained he did not have a mechanical transmission problem, but instead an electronic signaling problem, and the customer authorized the repair. We performed the repair and thoroughly road tested vehicle. During and after the road test, the vehicle operated correctly with no trouble codes returning at that time. The Customer picked up the car after hours and claimed that he experienced an engine misfire problem that was worse than the original problem (i.e. check engine light and transmission codes). He explained that he had the misfire repaired by another mechanic and hence we were never given the opportunity to experience the new/additional symptom. That problem/repair was completely unrelated to the repair we performed. Although I do believe the customer to be truthful regarding his misfire experience, however it would be unrelated to the transmission and any work performed or parts replaced by us. Additionally, there were no engine misfire codes stored in the vehicle’s computer when we received the vehicle. Unfortunately, it is quite common to have multiple problems in an eleven year old vehicle, and many times one problem can mask another due to the electronic complexity of computer controlled engines and transmissions. In closing, the repairs we performed were in fact the correct repairs for a very common and well documented problem per the trouble codes that were stored in the vehicle’s computer at the time. A general repair shop would not have referred the vehicle to us for an ignition coil repair if that was the problem. Very simple repairs like spark plugs and ignition coils are the core of their business and the customer would have never been referred to us unless it was a transmission related problem. Unfortunately, no automotive repair facility has the ability or equipment to detect future problems or those that cannot be reproduced by the technician.

Review: Horrible experience with this place! Had our transmission rebuilt on my 2008 [redacted] Edge about 5mos ago, spent $4,200+, and since being "rebuilt", I've had to bring it back 5X for the SAME problems: Transmission continues to leak, knocking, and getting stuck in gears. The last time we brought the car back, the garage claimed that there were no issues with the transmission. Then, last night my husband and I were stuck in Yonkers at 1AM because the transmission wouldn't shift out of first gear! We called AAMCO in Yonkers and they wanted to charge us $200 to get the car. AAMCO corporate of course has no customer service line to file complaints. We are sick of this and demand a full refund so that we may go to another shop and have the transmission properly repaired.Desired Settlement: A full refund so that we may go to another shop and have the transmission properly repaired.

Business

Response:

Website Complaint Response:

The customer has indeed had to return to the shop after the transmission had been rebuilt. There was two times the brought it back w a leak after the rebuild, the repair was made at no charge. once the same day, the other time, 2nd day and provided a rental car at no charge. This last time , we towed the car in, kept it for four days, drove it for 60 miles and did not experience any problems at all. it's the 2nd time we've towed the car in and exoperienced no problems. We've also driven the car multiple times with the customer and experienced no problems. I've spoken to their son, [redacted] and [redacted] himself after this last time and let them know i'd be happy to spend as much time as needed to find this intermittent problem. I've been informed they will be out of the country for the next few months, so I'm trying to coordinate things with their son. I'm doing everything I can to try to locate an intermittent problem. I've explained to the family repeatedly that without experiencing the problem it's not really possible to see what, if anything needs to be done. I understand their frustration and I do hope they appreciate my sincerity and desire to resolve whatever issues they may have. At this time, they have a warranty with Aamco transmissions and are welcome to bring the vehicle to any AAmco center for warranty coverage but without seeing any problem , no shop could possibly do more than we are doing here. I hope we can continue to work together to figure out this very unusual problem

Sent on: 12/26/2013 1:54:21 PM

Review: AAMCO rewards points should have been honored on the second vehicle that was sent in for service.

In June of 2012, I brought my Saturn L300 in for service. As a result, I earned $50 in AAMCO reward points for a future service (up to 50% off of service up to a max. of $50). On January 22, 2013, my husband brought our Jeep in for service. The service was performed under my name and account information. My husband asked if he could use the points for this service and they said points could not be transferred to another vehicle; however, they would give us a courtesy 10% discount. The total before the discount was $132.00. After the 10% discount ($13.20) and taxes, the total bill was $132.67. On April 17, 2013, I received an email from AAMCO Rewards Club stating that my points expire in 60 days and "if you do not need service at this time, call a friend or family member and we'll let you use your points for them". I contacted [redacted] Manager, and told him that he should have given us the full $50 credit at the time of the jeep's service in January in light of this email that the points can be used for family and friends. I requested a refund of $36.80 which represents the difference between the 10% they had originally given us and the $50 they should have given us as a result of the program terms. I also forwarded to Mr. [redacted] the email that I received from AAMCO Rewards which is signed "Sincerely, AAMCO of Manchester". He said that he had not heard anything about transferring reward points and that he would work something out with us in the next few weeks for service to the Saturn and I would be given the discount then. I explained that I did not need service and that I wanted a refund. He refused and said that the email came from the Rewards program and not from their office. I explained to him that if their location is participating in the rewards program and emails are being sent out on their behalf that it is their responsibility to understand and follow the program rules. When I spoke with Mr. [redacted], he also did not know that a customer could receive up to 50% off (max. $50). He told me several times that it was a 25% discount. It wasn't until I sent him the email from the Rewards program that he acknowledged in his email response that I was correct and that I was entitled to up to 50% discount (max. $50). He again refused to give me a refund but was willing to provide me with the discount on a future service. I then reached out to AAMCO corporate customer service (spoke with [redacted]) who said that yes the points can be transferred to another vehicle and that the corporate office could make the points transfer. He also contacted the Manchester location. He repeated their offer that I could come in for a future visit and receive the discount then. I was also told by corporate office that they couldn't make the franchise owners issue a refund. It is my position that AAMCO of Manchester should understand the program's rules and that when we returned with the Jeep in January of 2013, that the points should have been used for this vehicle and that if they had, we would have received a discount of $50 instead of 10% ($13.20). AAMCO's corporate office should do more to enforce their company's reward program policies and assist me in receiving a refund from the franchise location. We should not have to return for a future service when the discount should have been applied during the second service in January.Desired Settlement: I am requesting a refund of $36.80 which represents the difference between the 10% ($13.20) they gave us at the time of the January 2013 service and the $50 they should have given us as a result of the AAMCO rewards points that I had earned during my June of 2012 visit.

Business

Response:

Business Response /* (1000, 11, 2013/05/31) */

We here at AAMCO apologize for any confusion about the Rewards Programs that was not explained correctly. These are a points system that you can apply to your invoice which is not to go over 50% value of the invoice before taxes. We would like to offer [redacted] a full credit of the $36 applied to any invoice in the future. We will even apply it to a !00% free oil change (a $39.02 value) and again we apologize for any mis-communication.

Consumer Response /* (2110, 13, 2013/06/05) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I requested a refund of $36.80 which they did not accept. Instead they are offering a full credit of $36.00 applied to any invoice in the future which I will accept. I fully understood the AAMCO rewards program and had I had the opportunity to use the points towards my other vehicle at the time of the service, then this would not have been a necessary action.

Review: My Minivan has had transmission problems since 4/2010. We have had it rebuilt 3 times in about 75,000 miles. The first time was in the AAMCO in New London, Ct., the next in May/2011 at 136,000 miles and now again at 166,000 miles at the business in East Hartford. They keep saying it was something else and they need (1) day to check it out, they endo\ up keeping the car for 3-4 days with now calls, when we call it's alwasy something different. We've made 3 trips this year alone and have driven over 300 miles trying to get this repaired the right way. This time they came to the house, on Tuesday the 12th and we got the car on friday. There was an extra 166 miles put on the car from Tuesday thru friday. The manager [redacted] has told us 5 different stories as to what was wrong with it. He said they finally ended up rebuilding the transmission for the 3rd time. Only the paperwork I got back showed nothing being done. This [redacted] has lied to us many times, he's failed to keep us informed of what's going on with the car and he's never available when we call. I need to know that my car is under warranty from those rebuilds and I want reimbursed from all the trips trying to get all these things redone. Not to mention they gave away our hubcaps when the transmission was rebuilt in May of 2011. It took us 2 1/2 months to get them to replace them.

Product_Or_Service: May/2010

Desired Settlement: I would like a new warranty with the new transmission as well as reimbursement for 2 tanks of gas, that they used.

Business

Response:

Consumer Response /* (-5, 8, 2013/04/04) */

We finally received a receipt for the service they said they performed but not what they told us they provided. They told us that they needed to rebuild the transmission as well as replace the torque convertor. The receipt we received stated they had replaced the torque convertor. There was no other information on the receipt or of our claims for reimbursement for gas used to resolve these reoccurring problems nor did they have any explanation for the 166 miles they put on my car.

Review: I had brought my car to East Hartford Aamco last winter my symptoms, D4 light blinking, check engine light, rough jerking when putting car into drive, and TCS light on. They told me I need a full transmission room rebuild for $3400 I paid that and when I got my car back soon after the symptoms returned. They told me there would be a warranty for internal transmission problems. They said the problems might fade as the weather gets warmer and return as it gets colder. I brought it back there again with the same symptoms and they told me this time it was a motor mount that needed to be replaced which was not under the original warranty. I paid that which was $800+, and still had the same symptoms when my car was returned to me. I've been brought my car to [redacted] Aamco. They told me to bring it in when the D4 late was currently blinking. I did that and they tested the car on the spot. This time they told me it was the rain sensor that was the problem. I went ahead and paid for that which was $514. After my car was returned to me not an hour later I had all the symptoms return. I have now made upwards to 15 trips and have spent over $4500.Desired Settlement: Job done right and compensation

Review: My father told me to take my [redacted] to AAMCO to have the transmission flushed out. He had printed a coupon off of the internet at their website. I had an appointment to have the transmission flushed on my 1996 [redacted] on Tuesday, March 4, 2014. I brought the coupon for this service, to the location [redacted]. The manager, [redacted], told me that the diagnostic/repair would take 2hrs. He then told me that this repair would not fix the problem, that it was either a catalytic converter, or something as simple as a tune up. I decided to have them do a tune up and was charged $216.00. It did nothing for the problem! When I got home, I had my father examine the car. The repair invoice claimed to have replaced the wires and spark plugs. The wires were never replaced! They were coated with a layer of dust and grime. I took HD photo's of the wires. The following morning, my father and I went back to AAMCO to speak to [redacted]. He was condescending and rude. When my father told him that the wires were never replaced, he dug through the trash can and pulled out some wires that were clearly not from a [redacted]. When my father asked to see them, he refused to let him examine them, saying that he did not trust him. My father told him I should be refunded the $216.00 charges. [redacted] refused. He made a very cutting and sarcastic remark saying "This is America, not Russia." and then went on to ask "Where are you from anyway?" "Everybody feels that they are so entitled!" I had called my credit card company Tuesday night to file a disputed claim, when we realized that the wires had not been replaced with new wires. The credit card company had not received the transaction, but noted the time and date that I had called. Furthermore, had it not been for the coupon, I would never have gone there in the first place.Desired Settlement: I want to be fully refunded the $216.00 that I was charged. I want [redacted] to be made aware that this is totally unacceptable and will not be tolerated. I feel, that there should be further repercussion, either a fine or a penalty for this type of shoddy and unprofessional type of service and treatment of a prospective customer! That there are standards by which a business is held accountable for and that he can not demean and degrade a person because he is being asked to explain himself.

Business

Response:

March 13, 2014

Reference: [redacted]

Dear Ms. [redacted]:

Ms. [redacted](S) came into our shop on March 4, 2014. She requested a transmission flush because her car having problems shifting. We checked out her vehicle before we started to do the work requested. Before we began the work we advised the customer that our evaluation indicated that the service she requested would not correct the problem. We did not refuse to do the service. We recommended performing a diagnostics service to determine what the problem was. We indicated that the problem could be a tune up, catalytic converter or something else. Documented. She indicated that she wanted to talk to her father. She called her father and asked him what to do. Documented. After she had finished talking to him, she asked about a tune up. I asked her when the last time she did a tune up. She could not remember ever having done a tune up and she had owned the vehicle about 2 years. She asked if a tune up was a good thing to do. I told her that if she had never done a tune up before, she certainly needed one. It could possibly fix the problem, but we did not guarantee it. If it did not fix the problem, she would not be wasting her money, since she needed a tune up anyway. I never told her that a tune up would fix the problem. I told her that we really needed to do a diagnosis of the vehicle to accurately recommend a service. Documented. She decided to do the tune up and authorized it. Documented. When we finished doing the plugs & wires (Documented), we retested the vehicle. The tune up did not fix the problem. As I stated, we never guaranteed that it would fix the problem. Documented. The customer states that we did not change the plugs & wires. We have video recordings of our technicians replacing the plugs & wires. We also have the old parts and the bill. The customer claimed that the wires were coated with grease. There was some grease on the wires because the motor was covered with grease. Some grease did get on the wires when we installed them. The customer said we dug parts out of the trash. This is not true. Fortunately the parts had not been thrown away yet, since the job was done late the night before. Further we do normally throw parts in the garbage when we are finished. This is standard procedure for all shops to my knowledge, so I do not understand why one would not normally have to go through the garbage to find old parts after the job was done. The customer said that the wires I brought out were not from her car. I told the customer to take off the wires on his vehicle and we would match them up. He took one wire off and I matched it to one of the wires I had. I set the wire that matched to one side so that we would not use it again. I asked the customer to take another wire off so we could match it up. I told him that we could take all the wires off and make sure that they matched. He refused to take anymore off. He then asked to see the bill for the purchased parts. I told him ok and started to go get the bill. He then said that he did not want to see the bill and turned away and left. The night before the customer came down; he called me and complained that we had not done the services we claimed. I told him we had documented proof for everything that was done and that he was welcome to see it. He said he would be done at 7:30am the next day to see what we had. He did not come down as he said. He just showed up at about 8:00am demanding his money back. Neither he nor his daughter would listen to any rational discussion or evidence that showed we had performed the service rendered. They only wanted their money back and nothing else would satisfy them.

I have everything documented as to what was said and done. I have the old parts that clearly show the customer needed a tune up, even if it did not fix the problem. I have the bill that shows we purchased the parts.

I also told the customer that I would change the transmission filter on his vehicle for free. I told him I would change the fluid as he requested. If changing the fluid fixed the problem, the service was free. If it did not fix the problem all he owed me was the cost of changing the fluid. I further put this in writing and sent it to the customer. I have the return receipt that he received it.

The bottom line is we tried to do the right thing for our customer and inform them that the service they requested would not correct the problem. We tried to help them spend their money wisely. We could have just done the service and taken her money. But we did not. We did the honest thing. Customers come to us because we are experts and seek our advice. The customer did not take our advice to do a diagnostic service. Now they want to complain that they chose poorly. First, the vehicle did need a tune up, so she did not waste her money. But we really need to check the vehicle out to be sure where to start. Second this vehicle is a little older than most and may have more than one problem.

In an aside, the customer filed a complaint with AAMCO. After being appraised of the facts, AAMCO has dropped the complaint.

The customer states that they stopped payment on their credit card in an effort to defraud us of the funds due for the services that we provide. Why are you even involved in this fraud? You should be attempting to see that we are not defrauded by these reprehensible people. What proof have they provided you to substantiate their claims? None!!! You state on you web sites that disputes have been resolved. This better not show up as a resolved dispute. It needs to be either deleted or identified as customer lied!!!

Sincerely

President

Review: Brought truck for a warranty transmission swap truck is now at [redacted] do to damage caused by Aamco. They put some new costly parts they destroyed in and truck is still not running properly. I brought them a perfectly fine good running truck age has no issue...Desired Settlement: I would like them to pay [redacted] for the time needed to find what they did wrong I'm tired of not having my truck for their mess up.

Review: I am complining about The aamco repair shop at the above address. I took my car to them for a transmission because the one int he car had gone bad. They kept the car for three weeks before they finallystarted working on it A wwek later after I constantly complained about the length of time it was taking they finally said it was ready. I took my car and within three(e) days! I had to take it back. They claimed that the transmission bolt that the warranty people sent with the transmission and that they had to find another bolt. I asked why they did not get another one from the warranty people but they said it would take too long. I had to take this car back to these people three about three times before it appeared to be fixed. I say appeared to be ready because in february of this year I took the car to [redacted] because I was having brake issues. When I went back to [redacted] to pick the car up they said that the bolt was stripped/missing(see enclosed). I called aamco headquarters to find out what they were going to do about it but they ignored me. A lady did call twicwe but nothing was resolved and she said when I got all the paper work from [redacted] to show what happened she would call me back. She did not. Her name is [redacted]. When I called and asked for her her answering service picked up and then after that I could not even get through to ask for her. We live in an area where public transportation is not very good and we need a car for our daily routines. My wife recently had heart surgery and we need transportation to take her back and forth to the doctor.Desired Settlement: I would like a replacementfor the bolt and because [redacted] claim that the bolt punched an my oil pan because it was loose and knocking up agaist the oil pan. I would also like them to give me the money that I had to pay to get the oil pan replaced.

Review: in feb 2014 called spoke with [redacted] the mgr he gave me a price of 2300 to replace the engine in my van.I said fine.I left deposit of 500 in cash and waited for a call letting know when it was ready.on 5/12/14 [redacted] called and said to replace with a used engine it would now be 3200 I said thats not what you 3 months ago.he said well you can come pick up your van and your 500.I said ok ill be there tomorrow.I got there a 1 pm,no other customers around,told him who I was,he proceded to answer phones while making me wait,he hangs phone up,another customer comes in he asked if he could help her,I said young lady do you mind if he finish with me first.its now 1:30.finally he decides to credit my debit card not for the 500 but for 394.25.he said that was for the estimate and the oil he put in the van.I said I didnt leave it for estimate and it didnt need oil in until the new engine was placed in it.well he credit my debit card for 394.25.I asked for owners name he said no.as of 5/15/2014 I still havent recieved that money on my card even though hes had my money over 90 daysDesired Settlement: I like my monies to be available immediately

Review: On the morning of June 11 2013 I took my 2002 [redacted] into AAMCO because my service engine light was on and after having a free diagnostic at done at [redacted]. My transmission needed work as well as the engine. I delivered the printout I had received from [redacted] as well as informed that it makes a loud noise and it shakes while driving and when turning the steering wheel to park or turn a corner the car cuts off, also when traveling at speeds of 50mph on the highway the transmission would skip. I was told the problems would be rechecked and he would call me when he found out all that was wrong with my car. Later that day I was called back into the shop to discuss problems and a $4048.77 bill that I paid right there. I was told I would be able to pick the SUV up in a week. 3 weeks past and I called the shop and was informed that the time table would be pushed back because they were waiting on a part. It was now a new month and I was not happy about the amount of time it took. However the service engine light popped back on my way to pick my children up and the car was still shaking. I called the shop and informed them of the issues that remained and was told to drive it for the weekend and if the issue remained to return the car into the shop Monday morning. I did not wish to drive the car because my family was schedule to go on vacation and I was almost certain that the car would cut off in which it did. I took the car to [redacted] to get another free code check and all the original problems was there. I then called the shop and told him the same codes pops up and the car is doing everything it was doing originally except the loud noise. I rented a van from the [redacted] company and told the shop that I would bring it back first thing that Monday. I returned my car to the shop and was received a new error which would cost me an additional $102. It was now the end of another month an upon driving my car off again the shaking was still there and the shop had closed so I was instructed to bring it back the next day in which I did and was told the problem was because of my alternator so it cost me an additional $286.20. When I drove off the car was still shaking and cutting off, I contacted the cooperate office. I was rudely told that it was nothing more they could force the guy to do other than give him another shot at fixing it. In September after back in forth with it in AMMCO I took it to [redacted] paid $85 dollars for a full diagnostic in which I called the cooperate office again informed them of the issues and told them I am not comfortable with the shop doing work on my car anymore I took it to another AMMCO where the car stayed in that shop for another month because the AMMCO would not sign off on the work being done at a new location. During the time I had to rent vehicles and miss time at work.Desired Settlement: I would like to say it is now the end of 6 months and my truck is still currently in AMMCO and I was forced to take it back to the original center because the new location was not allowed to work on any more of the problems associated without authorization from the cooperate office. However it this point I already submit copies of all the paperwork to the New AMMCO who forwarded it to the cooperate office in October when I dropped my truck off to be serviced. I contacted the cooperate office again and they are requested that I fax them my paperwork again and then they will determine if I can have the work fixed at another location. Throughout the ordeal I have been understanding and patient. However I feel like I have been taken advantage off and still is at this point I would like to be refunded my full amount for car rentals I acquired from the month of July until October also a refund for the work that they clearly have not fixed yet.

Consumer

Response:

Good afternoon **. [redacted]:

This [redacted] I'm contacting you because since my initial complaint I filed I returned to Ammco two additional times. Each time I spoke with [redacted] and requested that they return my vehicle the first time he refused I went to the police station report number is [redacted]. I also went early mornining December 12th 2013. I requested he reinstall all the parts to my car or just load them into the SUV for me to call [redacted] to tow my vehicle to another shop that was capable of repairing my vehicle. I told him I had spent over $6000 on repairing my vehicle and it should run like a new car. I told him I would be there the next day @ 12 noon with the police and the tow truck. [redacted] called and left a voicemail on my phone stating one of the parts was faulty and he was now waiting on a part that was needed to put my car back. I called the AAMCO home office at ###-###-#### spoke with several different people and left messages on the answering machines of [redacted], and the legal department. No one returned my call.

Sunday night I received a call from a friend asking if I saw on news that the AAMCO that my car was in burnt down. I went to the location December 16,2013 I took video and photographs of the building as well as my completely destroyed vehicle. I called the AAMCO number ###-###-#### and followed the directions left on the answering machines. I then called the home office and asked [redacted] who was responsible and who would reimburse my money for the car and all money I paid the shop to repair the vehicle. He informed me that it was an insurance issue now and I probably would not recover the money for the vehicle repairs only the Kelly Blue Book value of the car.

Review: I received auto repairs after my engine light went on in March 2013 in [redacted], Virginia, as I was in Virginia at the time. I initially got my car checked at a different body shop, but decided to get the repairs done at AAMCO due to cost differential. I was told that my car's Timing Belt had to be changed and asked the AAMCO to make these repairs. However, when I picked up my car, I noticed that the Timing Belt repair was not listed on the invoice. When I asked about the invoice issue, I was told that the item "SERPATENEN BELT / ALTERNATOR BELT / DRIVE BELT" constituted the Timing Belt. A few days later, the engine light came back on and I took it back to the AAMCO, who told me that it was due to the heating and cooling system. I decided that the heating and cooling system repair could wait until I drove back to Chicago, so I decided not to get it fixed then. When I arrived back in Chicago in May, I went to my local mechanic who told me that the Timing Belt may or may not have been repaired, but the only way to verify this was to open the engine, which is a very tedious job. I spoke to the manager from the [redacted] AAMCO, who insisted that the Timing Belt was changed and told me to go to a nearby AAMCO if I had any doubts. When I went to the nearby AAMCO in Chicago ([redacted]), I was told that the only way to verify if the work was completed was to indeed take down the engine, which would be labor intensive and costly job. In the meanwhile, I contacted [redacted] at AAMCO headquarters ([redacted] ###-###-####), who was aware of the issue. [redacted] contacted the [redacted] AAMCO and suggested that it was possibly a clerical error and that he was in the process of verifying the work was completed by backtracking the [redacted] store receipts for all the components that were used in the repairs. I also spoke with [redacted] about the 90 Day Warranty on Parts and Labor listed on the invoice, which according to AAMCO policy should be a 1 Year Warranty. [redacted] told me that he would re-invoice the services reflecting a 1 Year Warranty and that the Timing Belt was changed and e-mail me the new invoice. However, after several phone messages and e-mails left for [redacted] during the month of June, he has yet to provide that new invoice.Desired Settlement: Corrected invoice with the appropriate repairs and the subsequent 1 year warranty, if the work can be verified to have been completed. Otherwise, refund of the charges.

Review: Starting around October 2011, I initially took my vehicle to Aamco because my vehicle warranty company had a fleet account with them. Aamco ended up replacing the radiator, the coolant surge tank and some transmission components. Around July of 2012, my vehicle overheated and I contacted Aamco and had the vehicle towed to their location. The service manager named [redacted] advised me that my truck was checked and that the coolant system probably just needed flushing and everything is okay. There was no charge for this visit. On May 1,2013 my truck overheated again and was showing the same symptoms as last year this time a hose burst. In attempting to get the hose replaced I saw flakes of like dried slug that was mixed in with the anti-freeze. I then contacted Aamco because they supposedly flushed the coolant system 2012. The service manager told me to have the vehicle brought down to their shop. I was initially told that it maybe something minor. Then I was told that the head gasket maybe cracked. I visited the shop to get some personal items from the vehicle and I had a conversation with the service manager. He asked what anti-freeze did I use, I answered "[redacted] " because that's what's recommended. He then stated that there was a class action suit against [redacted] and I should google it so I can see about getting my repairs covered. Then he said that that I should have have my coolant system flushed every year. I didn't respond to his statements because in response to both of his statements, my vehicle was repaired at this Aamco, the coolant that was put in the vehicle was put in by this Aamco and because it has overheated 2 years in a row it was brought back to them, the flushed and refilled the coolant. He told me that he would get back in touch with me . Then I was told that that I needed to have my heads pulled because the heads maybe cracked. He told me that this repair would cost around 3000. I told him to go ahead with the repairs but the whole time I know that if there is a coolant problem it has something to do with the work they previously performed and the service manager's statements was trying to punt responsibility. I called on several occasions and the service manager wasn't there and the person answering the phone couldn't answer any questions. So I contacted the corporate office and the lady was supposed to research the situation and get back to me. I haven't heard back from anyone with a status or answer and I'm renting cars and it's getting expensiveDesired Settlement: I would like my vehicle asap with little or no cost since this is a direct result of work previously done by this shop.

Review: I took my truck to Aamco on Thursday July 24th to have the transmission checked. I was informed that the transmission appears fine at the time but the car had coolant leak coming from a hose. This part would need to be replaced first to test drive the car longer. I was quoted the price of $296 to fix this and the part had to be ordered so it would not arrive until Monday July 28. I was advised it would be dangerous to drive my truck and that I should park it until the repair was done. I had the part ordered and had my truck towed back to the shop the next day. I agreed to leave my truck over the weekend so they could start the work and the truck be ready on Monday when the part came in. I also paid for the service in full so there were no issues about the price discussed. I called the shop Monday and was informed the part was not there from my truck. Tuesday July 29 Aamco calls me and say that the part they quoted was wrong and the part ordered was incorrect. They told me I had to pay an additonal $85 for the repair. I had to have the work done so I agreed. I call back again to see if my truck is ready and I was informed at this time the transmission had internal concerns. My warranty company was contacted and they advised me that the reapirs would be covered if it was internal. My truck only having 60,000 miles I should not have any previous transmission repairs. After long drawn out conversation with warranty company and Aamco I agreed to have them take the tranmission apart to see what was wrong. I was told this was not going to be charged since it was consider a warranty job. The breakdown would take 5 hours to do and they would then let me know what was wrong. On Thursday July 31 I called the shop back serveral times to check the staus of my truck. I was told they were short handed had other cars in shop. I informed the sales person Carlos that he should of informed me of this before hand and I would of towed my car to another location. My truck has been in the truck for a weeek now and I need it back. I never get a call from the shop and Friday August 1 I call again and was told by Carlos they were talking about the repairs in the shop he would call me back. No call so three hours later I call Carlos. I asked him what is wrong with my transmission? He informs me something internal. I stated this was known the first time and you broke the transmission down to give me mroe info so what is going on. Carlos said he would contact the warrenty company about prices and repair. I told him that I am paying money as well its my car and he needed to discuss what was going on with me. All he could tell me was the shift gear in my truck was bad and should be replaced. He claims he was going to contact the warranty company when he got off the line. I advised him to do this before they call because they are waiting on the shop to put me in a rental. Saturday August 2 I called Aamco no answer all morning and I still have no rental due to Aamco wasting time and unsure of what needs to be done. I am so upset with this company and my experience. I hate that I paid $300 for this first repair in advance then they expect another $85 plus $250 on my warranty deductible. I will never do business with them again. I was dropping off my dads truck for service but I refuse to let them do anymore repairs for anyone I know.Desired Settlement: I want my truck back as soon as possible. I am not happy with this company I think it has been the worst experience in my life. I thin they are unprofessional with contacting customer adn they are dishonest. I believe they are rip offs and I would never refer them to anyone. I don't agree with paying all thi money and they don't even have my car ready at time promised. It has been over a week now another weekend my car will sit in their shop due to porr communication, broken promises and failure to do work. Someone in their corperate office needs to handle this situation asap.

Business

Response:

returned call to business (Carlos ###-###-####), spoke with him, he attempted to respond to the complaint verbally, he will fax a written response ([redacted])

Review: I had an engine put in at another Aamco in Florda , in February 2013. When I picked it up it was not leaking. April the car started to leak antifreeze. it was still under warranty. He informed me to take it to another Aamco and I picked the nearest one. I went to the shop and spoke with employee of Aamco, I don't remember his name but he took my key and drove it around the block. he came back and spoke with the other Aamco that put the engine in, after he got off the phone he said it was my water pump and Radiator. Then he made me wait for about an hour and came back with a $1, 500.00 estimate to replace a radiator and water pump. I said that was to high for that work. he ask me what can I pay I said $$500.00 he said OK. I left the vehicle.

He calls me the next day and say that not enough to fix the leak and I said how much more he said $700.00. I said Ok as long as the leak is fix. went to pick the truck up and he said that a good engine they put in. I paid with a credit card. we had some small talk about how I brought my car. he brought out vehicle from behind the fence. I took the vehicle and the next day when I came out of the house it was small drops of antifreeze on the ground. I was thinking it was left over antifreeze that had drop on the engine while they were fixing the problem.

Over the next week the leak got bigger and bigger. I took it back to the Aamco and said its leaking again, he Ok I will check it out. I left it for another to days. Went to picked it up and he said he fixed it and drove it out of the gate. So as I walked up to the truck the engine was knotting really bad. I said it did not sound like that when I drop it off. I did not accept the vehicle. He said the mechanic said you rear brake are bad. I said I just had them replace why would he said that. he said your front brake I said no all of my brakes. He said when was the last time you had a oil change. I said I just got the engine replace in Feburuary and the car been really seating because I have 2 other cars. He said let me check it out. I left the car again.

The last time I picked it up the engine wasn't knotting any more. by this time I have gotten disenchanted with this Aamco. I took it home and the small leak is back. Tried several time with them and refused to go back, because I think they may break something else so they charge me more money.

The receipt only say a new water pump and a gasket. $184.00 for parts and $516.00 for labor and total $700.00. I just want my money back so I can go somewhere else to get my leak fix.Desired Settlement: The receipt only say a new water pump and a gasket. $184.00 for parts and $516.00 for labor and total $700.00. I just want my money back so I can go somewhere else to get my leak fix