Aamco Transmissions

The complaintants are not customers of AAMCO.  We were unable to solve their mechanical problem by simply replacing clutch components due to the DISCOVERY of fatigue cracks in the fire wall of their vehicle.  We immediately and fully refunded their costs for repair order 117600 and...

recommended they have a qualified body shop engage the fatigue cracks.  We did not damage the customer's vehicle and will not be providing insurance information.

The issue with Mr. [redacted]'s abs has been resolved as far as I know and was covered under warranty.  The warranty will continue to be covered thru this location only and Mr. [redacted] will not be allowed to have his vehicle service under warranty at another location.  Mr [redacted] was given a discount when picking up his car.  He may have his feelings about our customer service, but he needs to understand that we had to put 3 different engines in his car and that was the reason for the delay.  We made every attempt to help him out including letting him borrow my personal car for 3 weeks while his vehicle was down.  A rental car was even offered though Mr. [redacted] declined.

Fool me once…When visiting our on October 7, 2015, Mr. [redacted] intentionally failed to mention that he had been to our shop once before.  Had we known to look him up as a prior customer, I would have recalled the complaints he filed with work performed here on 7/3/2012 on a simple...

cigarette lighter on his Jaguar. I found his complaints then to be ridiculous and suspicious, but I paid then to keep the customer happy… it was thoughtful of him to wait a few years before haunting us again.  When we get to court, I will ask and reasonable men will judge, “Why would anyone return when their first service experience was so awful as to warrant complaints and similar reputation blackmail tactics?”  The answer is simple. It worked then, why not try it again?For repairs performed on 10/7/2014 Mr. [redacted] received the right application of parts and labor to cure a specific problem with a brake switch that was triggering alert lights and interfering with normal transmission performance. When asked, he told the service manager [redacted] that he had been living with his ABS light “on” for a very long time and was not prepared to engage that problem due to the high cost of ABS controllers. AT NO TIME DID WE STATE, SUGGEST OR MOST IMPORTANTLY DOCUMENT that we would correct ALL alert lights on his vehicle for the $421.88 he paid.  [redacted] correctly documented that thecustomer declined other recommended services – which is why GE  Car Care One would not reverse the charge, which is why AAMCO VP of Customer Relations [redacted] instructed me to NOT perform additional FREE or discounted repairs, which is why the [redacted] will not take action against my business...Mr. [redacted] began a campaign of harassment and extortion immediately after picking up his vehicle, falsely accusing [redacted] of promising expensive repairs FOR FREE.  Now that [redacted] is unavailable to defend his actions as he battles Leukemia in a local hospital, Mr. [redacted] is even more emboldened to make false statements trying to extort free repairs.  Not having been present at the time of discussions between [redacted] and Mr. [redacted], I insisted on speaking with Mr. [redacted] in-person.  During that discussion it was obvious to me that he was not being truthful with me and I felt the urgent need to shower after our chat.  Mr [redacted]’s campaign to extort and intimidate has included phone calls to my employee’s personal cell phone to fact-find and threaten.  Having been here tending to customers for 15 years, I also own a copy of “Pathetic Tactics to Blackmail Reputable Automotive Repair Shops”, available on Amazon NEW $1.79, USED $0.39, I am passionately prepared for each and every additional step of your blackmail campaign Mr [redacted].I am sorry I didn’t recognize him from his prior stunts at my shop, and if he comes here again I will have him arrested for trespassing.  I will meet him in court, on the internet or anywhere else he’d like to try and force me to give him any services of any kind – EVER.   [redacted], Owner-Operator

I am not concerned about the damage done to my car. I am concerned about the fact that I brought my car in three times to fix the axle seal and it still was not fixed. I should not have to pay for something that was not fixed. I took my car to another mechanic and he fixed everything. I took my car in three times and the damage was still not fixed and there is no reason that I should have to pay for something that was not fixed initially.

To whom it may concern, 
We made an honest attempt to repair the axle seal leak on this van.  We stand behind our work 100%.  The customer's refusal to bring it back to an AAMCO facility for warranty work is making this more difficult than it has to be.  The customer was charged $145.48 to replace the axle seal in question.  We will refund this amount to the customer after they bring in a copy of the receipt showing that they paid someone else to fix it.
 Thank you,
Ron K[redacted]
Manager, AAMCO Surprise

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In front of witnesses, I told the manger I wanted my

transmission put back together so I could bring it to the dealer.  I never said it would save me money to bring

it to the dealer disassembled (I said it will cost me money)!  I can get a written statement from [redacted]

stating the disservice I received from Aamco . 

I am just a consumer with no knowledge of transmissions, which is why we

get second opinions on car repairs.  Only

AFTER I got upset and dissatisfied with the service I received from the manager

at Aamco, did they agree to give the lifetime warranty, and it is not the same

transmission as the dealer could give me – the $400 savings is a joke.  At that point I didn’t trust anything they

said, and I was not about to have them fix my car.  When I spoke to the manager at Aamco (in

front of witnesses) he stated that I HAD to pay in cash on ‘this deal’.  I had to haggle with him in order to accept

my [redacted] card, in which he agreed.  THEN,

when it came time to have my car towed to the dealer the manager called me on

the phone and stated “the owner is saying that you have to pay in cash to get

your car”, then I said “but, you agreed to take my [redacted] in front of

witnesses!”, than the manager said “it is not my choice, the owner said you

have to pay in cash”.  So I paid it,

because, I had a tow truck waiting for me, and the dealer waiting on my car,

and I needed my car fixed!!  I WAS FORCED

TO PAY CASH!  So, not only do I want

Aamco to pay for my transmission to be put back together,  I want an apology  from the 

owner regarding the request that I had to pay cash. [redacted] also made a statement in writting that Aamco damaged my shift cable, which cost me an additional $256 

Regards,

)my car has since been taken to a reputable business and it took them just 2 days to fix problem and get it ready for Inspections.  I have dealt with Aamco  for the past 2 years, they have lost me as a customer. Thank you. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Well we fixed the a/c system under warranty. There is no reason we would want to break it intentional so we could repair it again for free. That makes no sence at all. We warranty the parts out with the vender and replaced the parts as needed. To do the warranty repair. So in conclusion we...

will not be giving the customer there money back. If they think this is a legal matter they need to file it in small claims court. 
Tony M[redacted]
 

Dear [redacted], 

Mrs. [redacted] came to our center on April 4, 2014. Her complaint was that her transmission was slipping and the car revs up and slips. She did not mention any other problem. We performed our multi-point inspection and confirmed her transmission problem. In addition...

the technician noted a growl coming from the wheel bearing. We spoke to Mrs. [redacted] about the transmission problem and the wheel bearing problem. Mrs. [redacted] chose to repair the transmission but wanted to change the wheel bearing at a later time as she expressed that money was tight at this time. She inquired if the wheel bearing was a serious issue and it was explained that it could be driven but should be changed in the near future. She authorized the transmission repairs and picked the vehicle up on April 8, 2014. It is alarming that Mrs. [redacted] is now taking the stance that she brought her vehicle in for a wheel bearing problem when in fact we pointed it out to her. 

Cordially, 

AAMCO Transmission

Mr [redacted] has picked his vehicle up and the vehicle is running perfectly.  He has paid for the repair in full,

I AM HAPPY TO REPLY TO A COMPLAINT THAT WAS RECEIVED FROM YOUR OFFICE IN REGARDS TO A CUSTOMER BY THE NAME OF [redacted].ON OCTOBER 6, 2014 THIS CUSTOMER BROUGHT HIS 2001 CHEVROLET IMPALA INTO OUR AAMCO CENTER AND ASKED FOR A TRANSMISSION FLUSH AND TO ALSO FIND OUT WHY HIS CHECK...

ENGINE  LIGHT WAS ON BECAUSE IT WAS [redacted]E TO GET THE EMISSIONS DONE. WE TEST DROVE THE VEHICLE, SCANNED THE COMPUTER SYSTEM FOR THE CODES AND ALSO CHECKED THE EXTERNAL CONTROLS AND CONNECTIONS, WHICH WE DO AT NO CHARGE. AFTER THIS INITIAL FREE INSPECTION I REPORTED THE FINDINGS TO THE CUSTOMER AND EXPLAINED THAT SERVICING THE TRANSMISSION WAS NOT A GOOD IDEA BECAUSE THE PROBLEMS DOCUMENTED INDICATED THAT THERE WERE INTERNAL PROBLEMS GOING ON WITH HIS TRANSMISSION AND THAT THE ONLY WAY TO REPAIR IT WOULD BE BY TAKING IT OUT OF THE VEHICLE. I EXPLAINED THAT THE LABOR TO REMOVE, DISASSEMBLE AND INSPECT THE TRANSMISSION WAS $375.00 AND THAT I WOULD CALL HIM TO GIVE HIM HIS OPTIONS OF REPAIR ONCE THE INTERNAL INSPECTION WAS COMPLETED. AS YOU CAN SEE, BY THE INCLOSED PAPERWORK, SIGNATURES AND AUTHORIZATIONS WERE GIVIN FOR EVERY STEP OF THE PROCEDURES WITH THIS VEHICLE.AFTER REMOVING THE TRANSMISSION AND FINDING THE PROBLEMS INSIDE, WE GAVE THE CUSTOMER 3 OPTIONS ON HOW WE COULD MAKE THE REPAIRS TO HIS TRANSMISSION. HE THOUGHT ABOUT IT AND CALLED BACK SAYING THAT THE REPAIR COST WAS TOO EXPENSIVE AND THAT HE WANTED THE TRANSMISSION PUT BACK TOGETHER AND REINSTALLED INTO HIS V HICLE. I EXPLAINED AGAIN THAT THE INITIAL LABOR CHARGE WAS TO REMOVE, DISASSEMBLE AND INSPECT THE TRANSMISSION AND THAT IF HE DID NOT WANT THE NECESSARY REPAIRS MADE, THERE WOULD BE AN ADDITIONAL LABOR CHARGE FOR THE [redacted]E TO ASSEMBLE THE TRANSMISSION AND TO INSTALL IT BACK INTO THE VEHICLE.AFTER SEVERAL CONVERSATIONS AND FINALLY CUSTOMER COMING INTO OUR REPAIR CENTER, I OFFERED MR. [redacted] A TOTAL REPAIR COST OF $1650.00 TO REBUILD THE TRANSMISSION AND MAKE ALL NEEDED REPAIRS WITH ALL PARTS AND ALL LABOR WITH A 12 MONTH OR 12,000 MILE WARRANTY "IN THIS CENTER ONLY". HE AGREED AND SIGNED THE REPAIR ORDER AUTHORIZING THAT REPAIR.AFTER THE SIGNED AUTHORIZATION, HE THEN SAID HE WANTED TO APPLY FOR FINANCE OPTIONS FOR THE REPAIRS. HE FILLED OUT AN APPLICATION FOR THE FINANCING AND AFTER IT WAS SUBMITIED HE WAS APPROVED FOR A TOTAL OF AVAILABLE CREDIT OF $814.89. THAT LEFT A BALANCE FOR HIM TO PAY OF $835.11. THIS CENTER HAS NO CONTROL OVER HOW MUCH THE CUSTOMER IS OR IS NOT APPROVED FOR. IT IS A INDEPENDENT COMPANY THAT DETERMINES WHAT THEY WILL ALLOW THE CUSTOMER TO FINANCE. SOME CUSTOMERS ARE APPROVED FOR $4000.00 AND SOME ARE APPROVED FOR $0. MR. [redacted] WAS CONTACTED AND MADE AWARE OF THE FINANCE COMPANIES DECISION AND THIS CREATED A WHOLE NEW PROBL.EM.THIS CUSTOMER THEN DECIDED FOR US TO STOP ALL AUTHORIZED REPAIRS AND THAT HE WOULD TOW THE VEHICLE OUT OF THIS CENTER WITH THE TRANSMISSION OUT, BOXED UP IN PIECES, WITH NO REPAIRS BEING DONE TO HIS VEHICLE. WE FELT WE HAD DONE EVERYTHING WE COULD TO TRY AND SOLVE THE CUSTOMERS CONCERNS, BUT TO NO AVAIL. WE THEN DECIDED TO DO AS MR. [redacted] HAD REQUESTED AND CEASED ALL REPAIRS ON HIS VEHICLE. WE ASSEMBLED THE VEHICLE SO IT COULD BE TOWED SAFELY AND PUT ALL OF HIS PARTS INTO BOXES AND HE HAD VEHICLE TOWED OUT OF THIS CENTER. CUSTOMER SIGNED THE INVOICE THAT HE WAS TAKING THE VEHICLE UNDER THE CONDITIONS THAT HE REQUESTED. WE MADE THE DECISION TO CHARGE MR. [redacted] NOTHING FOR ALL THAT HAD BEEN DONE TO HIS VEHICLE WHILE IT WAS IN OUR CENTER. WE RECEIVED $0 FOR THE LABOR OF REMOVING THE TRANSMISSION, FOR DISASSEMBLING AND INSPECTING THE TRANSMISSION, FOR PUTIING THE SUB FRAME BACK UP TO MAKE CAR TOWABLE OR FOR ANY THING ELSE THAT HAD TO DO WITH THIS CUSTOMERS VEHICLE.A FEW DAYS LATER, I RECEIVED A CALL FROM [redacted] WITH [redacted]. HE INFORMED ME OF PARTS THAT HE DID NOT HAVE AND I LOCATED THOSE PARTS. HE SENT A DRIVER TO PICK UP THE PARTS AND COMPLETED THE CUSTOMERS VEHICLE REPAIRS. THE AMOUNT [redacted] TOLD ME HE CHARGED THE CUSTOMER WAS $1600.00. THE DIFFERENCE WAS $50.00 BETWEEN [redacted] AND OUR REPAIR CENTER. THEY HOWEVER FINANCED THE AMOUNT IN HOUSE. IWAS ALSO INFORMED BY [redacted] AT [redacted] THAT WHEN THE REPAIRS WERE COMPLETED THAT MR. [redacted] CHOSE TO PAY THE REPAIR COST IN FULL.SEVERAL DAYS AFTER THE CUSTOMER RECEIVED HIS VEHICLE FROM [redacted] AT [redacted], MR. [redacted] CALLED ME AND VERBALLY THREATENED ME. TELLING ME IF I DIDN'T GIVE HIM $1600.00 HE WOULD CREATE BIG PROBLEMS FOR ME AND THE AAMCO CENTER WHERE I WORK. I DECLINED GIVING HIM MONEY. I DID, HOWEVER CALL[redacted] AT [redacted] AND ASKED HIM IF THE TRANSMISSION HAD PROBLEMS AND NEEDED TO BE REBUILT. HE STATED THAT YES IT WAS IN NEED OF REBUILDING JUST AS WE HAD INFORMED THE CUSTOMER. [redacted] ALSO STATED THAT MR. [redacted] HAD, IN FACT, CALLED HIS REPAIR LOCATION A FEW DAYS BEFORE EVER BRINGING HIS VEHICLE TO OUR CENTER AND ASKED HIM FOR PRICES TO REBUILD THE TRANSMISSION IN HIS CHEVROLET IMPALA. THAT HE KNEW IT WAS NEED OF REPAIR BEFORE HE BROUGHT THE VEHICLE TO EITHER OF OUR FACILITIES. HE SAID THE CUSTOMER ASKED HIM TO WRITE A LETTER SAYING THAT WE HAD DONE SOMETHING WRONG AND HE INFORMED MR. [redacted] THAT HE WOULD NOT WRITE SUCH A LETIER.I FEEL THIS CUSTOMER MANIPULATED ME FROM THE VERY BEGINNING. KNOWING FULL WELL WHAT HE WAS DOING, EVERY STEP OF THE WAY. I ALSO FEEL HE IS CONTINUING TO DO THE SAME MANIPULATING BY WRITING THIS COMPLAINT, IN HOPES OF RECEIVING SOMETHING FOR NOTHING.WE REGRET THAT WE WERE NOT ABLE TO SATISFY THIS CUSTOMER AND REPAIR HIS VEHICLE. WE APPRECIATE  THE BETIER BUSINESS BUREAU AND WHAT IT STANDS FOR. LOOKING OUT FOR CONSUMERS  AS WELL AS THE WELFARE  OF THE COMMUNITIES BUSINESS'.SINCERELY,[redacted]

We regret the issues that Mr. [redacted] has bad with his truck. We have done nothing but try to help and be proactive when any issues have arisen. With that being said, there are other issues with this truck that are affecting the transmission performance that are still left in disrepair. The...

turbo charger doesn't work, which has a HUGE impact on shift timing and quality. Also, when you get up to 45mph, the vehicle has a "death shake" that is so pronounced that anyone in their right mind would park this truck until the problem is fixed. This makes it impossible for us to safely take the vehicle for an extended road test.Mainly, the biggest problem with Mr. [redacted]' truck(which he has failed to mention in his complaint) is that the transmission's cooling system is in utter disrepair. The reason the transmission had a repeat failure is because the transmission cooler line popped out and the transmission lost all of it's fluid. Mr. [redacted] was advised(again), at that time, to replace the transmission cooler and all of the cooler lines to avoid another failure of the transmission, His response was that he refuses to spend any more money on the vehicle. The cooler system on this vehicle is falling apart. You can tell by all of the new clamps in several locations in the system, that leaks have been an ongoing problem on tbis vehicle. Leaks cause ?transmission failure, PERIOD. I sent several photos of the problem areas to Mr. [redacted], and he seems to understand now that these issues need to be fixed immediately.I pride myself on customer service. It's my mission and my duty to our customers. To hear Mr. [redacted] say that he would never refer anyone to this company upsets me. It upsets me because, despite the other problems his vehicle has had, we have always helped him get his truck fixed(for free) every time he has had an issue. For him to ignore his responsibility of getting these lines fixed and put all of the blame on us is absolutely unfair. No one's transmission repair would have held up with the truck in the condition that it is. A lot of other shops probably wouldn't have repaired it under warranty either. We did though. If that is "The worst experience" for him, then so be it.I noted on his most recent invoice(which he signed) that if the cooler and cooler lines are not replaced within 300 miles of the odometer reading documented on his invoice, his warranty will no longer be valid.

To whom it may concern,

The "Step 1" in Mr. [redacted]'s letter explains it all.  The mounts took care of part of the problem, but not all of it. There's good reason for that.  It's because the car had MORE THAN ONE PROBLEM.  Transmission parts, ie: Clutches/ Bands/ etc... DON'T burn up for no reason.  

The transmission had burned clutches, moderate to severe contamination, and a worn out valve in the valve body.  These issues have now been corrected.  I am very sorry that the repeat failure of the mount made it appear to [redacted] that it didn't need other repairs, but I can prove that it did  I still have all of the old transmission parts here.  I will hang on to them indefinitely if need be. 

While we are big on customer satisfaction at this AAMCO center, we do not feel obligated to reimburse a customer for a repair that was necessary, and turned out good.  The mount issue was due to defective parts that we purchased from our supplier.  There were no errors made during the installation, or any other issue that was directly our "fault"... We either got a couple of bad mounts in a row, or Mr. [redacted] drives the vehicle hard enough to break the mount in a very short period of time.  We have corrected the issue by replacing the mounts with OE(original equipment) at no cost to the customer.

He doesn't even care to see the old transmission parts, which I have offered to show him on no less than 3 occasions.  He even admits that burning of clutches is possible and likely.  He is of the mis-informed opinion that this kind of wear/ damage in a transmission is unremarkable and/ or insignifigant, which couldn't be further from the truth.  

Thank you for your time and consideration in this matter

Dear [redacted],

As previously stated, Mrs. [redacted] brought her car in for a transmission slipping problem. Our procedure is to ask the customer for the problem they are experiencing before checking the vehicle. Mrs. [redacted] concern was that she wanted her vehicle check for a transmission problem and not a noise problem as she claims. In addition, in Mrs. [redacted] response letter, she claims that she was contacted Friday afternoon and was told everything was fine, and that we did not confirm a transmission problem until Monday morning. Once again this is false. Mrs. [redacted] was contacted Friday morning and was told that everything was NOT fine. What we confirmed was her transmission slipping problem. In addition we informed her about a wheel bearing growl but she wanted to address the transmission slipping problem first. She authorized an internal inspection of the transmission at 10:47am Friday morning. We contacted her on Monday with the results of the internal inspection of the transmission. Perhaps Mrs. [redacted] mis-interpreted that the wheel bearing growl would o away once the transmission was fixed but it is unclear as to why Mrs. [redacted] is trying to twist the fact that she brought he car in for a transmission problem. Our goal is customer satisfaction and if it means that we need to replace the wheel bearing to satisfy Mrs.[redacted] we would be willing to that at no charge. Than you for your assistance. 

Cordially,

AAMCO Transmission

My wife brought our family car in to Aamco after our A/C stopped blowing cold air. The tech did a free check and found that the electrical system was the problem with the A/C system so they needed to do an electrical diagnostic which we agreed to based on the recommendation after the inspection. After the diagnostic was run the manager [redacted] called me back stating that they failed to see that something was not plugged in and there was no power to the A/C unit. Once this was plugged in and power was going to the A/C unit they found that it was a bad clutch coil (an electrical diagnostic is not needed to determine this per other A/C specialists). When we decided not to have the work done with Aamco due they tried to charge us for the unneeded electrical diagnostic. I stated I would not pay this since it was unneeded and at this point [redacted] said he would not give my car back since we authorized this test to be done (at his incorrect recommendation). We ended up paying for the diagnosis since they were holding our car hostage. Once we got the car back we took it to a Honda dealership where they found a screwdriver jammed down into the engine with the point up against our serpentine belt (the belt runs the entire car). There was also wiring ripped out of the back of our A/C unit. The car that we brought to them is what my wife drives our 3 small children around AZ in, if the screw driver would have caused the car to break down they would be stuck on the side of the road in AZ in the middle of the summer. Aamco is the most morally and ethically devoid company I have ever dealt with and I hope this review keeps someone safe from their malicious actions they impose on their customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A week or so prior to taking my car to AAMCO I had visited [redacted] and [redacted] in Mesa, for various repair work.  None of them recommended immediate repair work on my transmission.  However, I was told of a minor leak but that it was not an urgent repair need.After visiting AAMCO and being told that there would be an additional charge of $1500 to reassemble my transmission, I left to consult with a senior service advisor at [redacted] and also the manager/owner at [redacted] regarding my options.Both recommended that I ask AAMCO to reassemble the transmission without charge or put the parts in a box and take the car to [redacted].  So I called the [redacted] owner and discussed the situation and to repair my transmission and we agreed to have my car towed to [redacted].  I went to AAMCO and told them that [redacted] would tow the car and asked them to place the parts in a box.  At this point [redacted]/AAMCO, waived the $375 inspection fee.The next day [redacted] called me to report missing parts and I called [redacted]/AAMCO and told him about it and he said, there was nothing missing.  So I called [redacted] and asked them to call AAMCO direct to discuss the missing parts.  After 30-45 minutes, [redacted]/AAMCO called me to say they found the missing parts and has contacted [redacted] to pick them up and thanked [redacted].  I then called [redacted] and the manager confirmed receipt of the missing parts from AAMCO.I paid $1600 by cashiers check, for the [redacted] repair work. Because the initial work as described by AAMCO, was not required or needed, I feel misled or deceived by AAMCO.  Therefore, I am asking for reimbursement from AAMCO of the associated costs of the transmission repair that had to be done by [redacted] and also be reimbursed for rental car expenses during that period.I called [redacted]/AAMCO to reimburse me for these expenses and told him that I wanted this resolved between us and that I would make a complaint to the Revdex.com, call the tv network for an investigative resolution. Regards,[redacted]

Lets start off with saying we have no control of a part failng in a week in a month or even a year. That is why you get a warranty with your repair. Yes It was said next thing you would need to have repaired was your a/c but that is because this time your boyfriend brought in the car under his name that we have never meet before. After you said the a/c was just fixed here I looked up your name and saw it was under warranty. So while you where at the counter still I ordered the part and told u it would be hear and I would fix it on saturday for you. You said ok and left. Then you called back and said is it ok if we drop it off tomorrow and see if you can get it fixed. I said we would try to get it done for you. Your boyfriend dropped of the car and I told him we would try to get it done by the end of the day. He called a couple hours later right when my tech was going to pull it in and fix it and he said he needed it for work for maybe an hour and a half and he would come back. Which he never came back. Then on friday you called and spoke to time. Who had no idea that I already spoke to my tech to do the warranty work for you on saturday. I got on the phone and told you to bring it in so we could do the warranty work for on saturday.
Does your a/c work now????? Yes and it is still under warranty if anything happens again.
Does your car charging system work?????  Yes after we replace the altnerator which has a one year warranty
Again there will be no refund on the a/c repair. 
I will give you the $95.00 for the diag that you paid the first time.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Let's take this in four steps as in four trips to AAMCO.

Step one, On 02-13-2014 I brought the car in because of vibrations from what appeared to be the transmission and was told the motor mounts were broken. I agreed to have them repaired and change the fluid in the transmission for $750. The work was completed and the car ran better but not 100%. I gave it time thinking the new fluid needed to circulate throughout the trans. It never did get better and then eventually it got worse.

Step two, I took it back because the vibrations were as bad as day one. At this time I was told that I needed the transmission to be re-built. So I trusted the expert and agreed. On 05-23-2014 I picked up the car and still wasn’t happy with it. It was better but still I felt the same problem. I called [redacted] and he said bring it back and they will look at it again.

Step three, I took it back in again and two days later I was told by [redacted] the car was ready and the problem was the motor mount was bad and the motor was rubbing against something causing all the vibrations from the transmission operations to be felt. He readjusted the mounts and when I picked the car up it ran normal. Well this time it lasted two weeks and then the same vibration appeared again. At this time is when I made this complaint to the Revdex.com.

Step four, [redacted] contacted me and said he will fix the mounts again and I agreed only if he would use mounts purchased from Dodge. He agreed and the car is now fixed and running good. I don't want to say it is over because last time it only lasted two weeks and I want to give it some time to prove it is fixed for good.

Now I said from day one that the vibrations would happen when the car was decelerating and when the car was accelerating it ran perfect. Which now makes sense. This is a high performance vehicle and when accelerating the engine would torque to one side lifting it off the bad mount and whatever it was resting against and run smooth.

But, when decelerating it would rest back on to the bad mount and rest against the vehicle causing the vibrations of the transmission to be felt all through the car. Once again I feel if the mounts were fixed properly in step one it would prove that the transmission was not the problem, because the exact same vibrations happened all throughout the entire process before and after the re-built transmission. There was no change in symptoms before and after the re-build.

Now I understand that a 8 year old transmission will have some worn or burnt parts, but it was not broken because it performed properly. It just vibrated the car. I feel the car could have gone least another 4 years or more in which during this time I might have sold it. Now I believe that AAMCO did replace parts and should be paid for them, but I feel there should be a compromise on the $3200 bill which could had been prevented in step one if the proper mounts were used. I feel a 50/50 split would separate the parts from labor and we all can rest.

That would make sense had the company actually remembered they replaced my A.C. unit. However, my boyfriend took it in and when we picked it up they advised that my A.C. unit would be my next project. They didn't remember doing my A.C. unit. Also, when I asked what happened the response was that my A.C. compressor was falling apart. I don't believe a 3 week old compressor would just "fall apart," which is what I was told. If it was installed when it was such poor quality that's another complaint. They didn't offer me a warranty replacement originally and I had to fight and argue to get the warranty repair completed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have responded back I do not accept the outcome of the issues I have had with Aamco. Yes the business has finished the car and I have picked up the car and paid service in full. Since then I have been back to the same business 3 separate times to get a sensor replaced and a oil leak fixed. I have a 1 year warrantee on the motor and if more things happen to the car I would like to bring it to a different Aamco location. I am being told I can only bring the car back to that location? I do not think this shop has the experience nor do I feel the customer service is good at all. I want to be able to get the car serviced at another Aamco location to avoid anymore contact with the owner [redacted] and his business.  What are my options? 

Regards,