Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC Warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
GWC Warranty did process a cancellation request through the
customer’s selling dealer April 7, 2015. The customer would need to contact the
selling dealer in regards to the refund due.
GWC Warranty does have a management call back request process
in place, and I had reached out to the customer on April 20, 2015 to explain
the cancellation process. I was not able to reach the customer at that time.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]- Nu
Vision
size="3">Thank you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. The
customer did have a claim initiated in March of 2015 for an engine failure. The
contract holder was not able to provide valid maintenance documentation of the
scheduled oil changes being completed. The vehicle service contract does
address this specifically as follows;
11. YOUR OBLIGATIONS: In addition
to the other provisions of this Contract, and, in order to receive coverage and
benefits under the Terms & Conditions of this Contract, You must:
• At your
expense, maintain the Vehicle according to the vehicle manufacturer’s specifications
including, but not limited to, scheduled oil changes, transmission fluid
changes, differential fluid changes, fluid level checks and refilling when
required, and lubrication of the steering components and suspension.
• Acknowledge
that, prior to authorizing any repairs for a Mechanical Breakdown of a Covered
Component, We reserve the right to require proof of routine scheduled maintenance
as outlined above.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]. [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC
warranty did have a mechanical inspection completed to verify the engine
failure. The inspection had shown the coolant tank was empty and the engine
failure was related to continued operation of an overheating engine. The
vehicle service contract addresses these issues specifically as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below.
• Any Mechanical Breakdown caused by contamination of or lack
of proper levels of fuel, coolants, lubricants, or fluids. This
includes fluid leaks. Contamination means unintended presence or introduction
of contaminants.
• Repairs required
because of collision, modification, abuse, overheating, fire, theft,
freezing, vandalism, Acts of God, or any loss that is insurable under standard
physical damage coverage whether or not such insurance may be in force with
Your Vehicle.
• Mechanical Breakdown arising out of negligence or continued
operation of an impaired Vehicle
GWC warranty would have no obligation towards the repair
costs associated with engine overheating failure.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. 158
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
AND I HOPE THEY READ THIS BECAUSE IT'S ENGLISH, All the COMPONENTS that are covered need the serpentine belt in order to operate therefore, although not listed in the contract, SHOULD be consider part of eact component as without it neither part would operate. Also, the seal and gasket causing oil leaks, should also be part of the engine, though without it working properly, the covered engine would not operate properly.
This warranty has over 100 complaints online, I know they are not going to comply however, I want it to be noted that they are operating a scam, taking 3,000 for a warranty and selectively interpreting the contract wording to their own benefit.
[redacted]
I had a customer that was on vacation in SC who broke down and called me in a panic with her kids in the car at the resort. I told her to call GWC. GWC told her the garage to take it to and it was fixed within 24 hours. It didn’t even impact her vacation.
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the claim details associated. GWC
warranty had a mechanical inspection completed 7/24/14 and found the repairs to
the transmission and transfer case were already completed. The vehicle service
contract addresses this unauthorized repair specifically as follows;
9. EXCLUSIONS — WHAT IS NOT COVERED: This
Contract provides no benefits and NADN has no obligation under the Terms &
Conditions set forth for what is not covered herein listed below.
• Repairs without the Administrator’s prior authorization and
issuance of a claim authorization number
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
Reference: Complaint # [redacted] – [redacted] –
Rejection response
I have reviewed the customers’ rejection of our response. As
stated in prior correspondence, the repair shop had already completed the
repairs on 4/30 before GWC warranty could perform an inspection and issue an
authorization number. GWC warranty would have no obligation towards the costs
of repairs completed without prior authorization.
I have attached a copy of the contract application with the
original response.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you for contacting GWC warranty in response to this concern....
I have reviewed the customer’s statement of the problem and the claim details associated with this concern. GWC warranty has approved a repair claim for 2 failed electrical components in accordance with the service contract terms. GWC authorized $892 for the repairs; any additional costs at the repair facility would be the customer’s responsibility. The service contract addresses the parts and labor coverage for claims specifically as follows;
4. PARTS: Replacement of Covered Components may be made with parts of like, kind, or quality and may be new, remanufactured, rebuilt, exchanged, or serviceable used components as are customarily used in the automobile industry and approved by the Administrator.
5. LABOR: Labor charges shall be based on the current AllData Labor Guide and hourly rates shall be within accepted industry standards
In regards to cancellation and refund, the service contract addresses that specifically as follows;
13. CANCELLATION(S) AND REFUND(S):
• Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase price. We shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50.00) service charge. All cancellations must be processed through the Selling Dealer or Your Lien Holder.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
[redacted]
Claims Department
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC
warranty has processed the repair claims submitted by the customer for
reimbursement. GWC issued check reimbursements totaling $770.69 on July 10,
2015 for the claims in question. The claim reimbursement amounts were based on
the terms of the service contract regarding parts and labor coverage. The
customer has accepted and processed the reimbursement checks at this time.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC warranty has attempted to contact the customer
with a resolution to their issue. We have not been able to reach the customer
at this time. Please have them contact GWC Warranty directly to discuss this
concern and resolution.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: We were told on 12/15/2014 by [redacted] that the truck was unsafe to drive off the lot that was on a Monday. A descision was not made final until Thursday which was 4 days later by GWC. Work started on Friday and completed on Friday causing me to rent a car for work for 5 days total sum of 305.00. This was a delay with GWC and [redacted]s not my fault. I should be reimbursted the $35.00 for 5 days = $175.00.Regards,[redacted]
Reference: Complaint # [redacted] – [redacted] and [redacted]
Thank you for contacting GWC warranty in response to this concern....
I have reviewed the customer’s statement of the problem and the claim details associated. GWC warranty did approve a repair claim for transmission replacement totaling $ 1373.04 after the customer’s deductible. GWC warranty had also approved a rental reimbursement for the customer totaling $ 175. The repair and rental authorizations were approved in accordance with the terms of the vehicle service contract. Any additional costs incurred above the contract coverage would be the customer’s responsibility.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
[redacted]
Claims Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. The
repair shop did not replace the rear suspension control arms that were
initially approved on April 27, 2015. The shop called back May 7, 2015 to
inform GWC warranty that the rear control arms were not replaced. The claim was adjusted to reflect the amended
total due to the parts that were not replaced.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Do not purchase a warranty with this company the most they will pay would be maybe and I stress maybe 20-40 percent of what's wrong with your vehicle. I work for G[redacted] insurance, in claims, in litigation so I am familiar with policy contracts and language. This company advised a certified Honda dealership that they would not cover Honda parts for a covered portion of my warranty but would only cover after market parts. However, in the exclusion portion of their policy contract and outlined in multiple other places that aftermarket parts would not be covered. So, if I were to get my car fixed and et aftermarket parts that they are suggesting then in the future if there is another issue that would be a way for them NOT to pay due to the exclusion(s) Get it!!???!! In addition a lot of the terms and conditions as they are defined are open for interpretation pretty much it gives them "wiggle" room to manipulate the wording in their contract to their liking if they want to deny your claim. Their practice is what I call unethical.
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC Warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
GWC Warranty did process a cancellation request through the
customer’s selling dealer April 7, 2015. The customer would need to contact the
selling dealer in regards to the refund due.
GWC Warranty does have a management call back request process
in place, and I had reached out to the customer on April 20, 2015 to explain
the cancellation process. I was not able to reach the customer at that time.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]- Nu
Vision
size="3">Thank you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. The
customer did have a claim initiated in March of 2015 for an engine failure. The
contract holder was not able to provide valid maintenance documentation of the
scheduled oil changes being completed. The vehicle service contract does
address this specifically as follows;
11. YOUR OBLIGATIONS: In addition
to the other provisions of this Contract, and, in order to receive coverage and
benefits under the Terms & Conditions of this Contract, You must:
• At your
expense, maintain the Vehicle according to the vehicle manufacturer’s specifications
including, but not limited to, scheduled oil changes, transmission fluid
changes, differential fluid changes, fluid level checks and refilling when
required, and lubrication of the steering components and suspension.
• Acknowledge
that, prior to authorizing any repairs for a Mechanical Breakdown of a Covered
Component, We reserve the right to require proof of routine scheduled maintenance
as outlined above.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]. [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC
warranty did have a mechanical inspection completed to verify the engine
failure. The inspection had shown the coolant tank was empty and the engine
failure was related to continued operation of an overheating engine. The
vehicle service contract addresses these issues specifically as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below.
• Any Mechanical Breakdown caused by contamination of or lack
of proper levels of fuel, coolants, lubricants, or fluids. This
includes fluid leaks. Contamination means unintended presence or introduction
of contaminants.
• Repairs required
because of collision, modification, abuse, overheating, fire, theft,
freezing, vandalism, Acts of God, or any loss that is insurable under standard
physical damage coverage whether or not such insurance may be in force with
Your Vehicle.
• Mechanical Breakdown arising out of negligence or continued
operation of an impaired Vehicle
GWC warranty would have no obligation towards the repair
costs associated with engine overheating failure.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. 158
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
AND I HOPE THEY READ THIS BECAUSE IT'S ENGLISH, All the COMPONENTS that are covered need the serpentine belt in order to operate therefore, although not listed in the contract, SHOULD be consider part of eact component as without it neither part would operate. Also, the seal and gasket causing oil leaks, should also be part of the engine, though without it working properly, the covered engine would not operate properly.
This warranty has over 100 complaints online, I know they are not going to comply however, I want it to be noted that they are operating a scam, taking 3,000 for a warranty and selectively interpreting the contract wording to their own benefit.
[redacted]
I had a customer that was on vacation in SC who broke down and called me in a panic with her kids in the car at the resort. I told her to call GWC. GWC told her the garage to take it to and it was fixed within 24 hours. It didn’t even impact her vacation.
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the claim details associated. GWC
warranty had a mechanical inspection completed 7/24/14 and found the repairs to
the transmission and transfer case were already completed. The vehicle service
contract addresses this unauthorized repair specifically as follows;
9. EXCLUSIONS — WHAT IS NOT COVERED: This
Contract provides no benefits and NADN has no obligation under the Terms &
Conditions set forth for what is not covered herein listed below.
• Repairs without the Administrator’s prior authorization and
issuance of a claim authorization number
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
Reference: Complaint # [redacted] – [redacted] –
Rejection response
I have reviewed the customers’ rejection of our response. As
stated in prior correspondence, the repair shop had already completed the
repairs on 4/30 before GWC warranty could perform an inspection and issue an
authorization number. GWC warranty would have no obligation towards the costs
of repairs completed without prior authorization.
I have attached a copy of the contract application with the
original response.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you for contacting GWC warranty in response to this concern....
I have reviewed the customer’s statement of the problem and the claim details associated with this concern. GWC warranty has approved a repair claim for 2 failed electrical components in accordance with the service contract terms. GWC authorized $892 for the repairs; any additional costs at the repair facility would be the customer’s responsibility. The service contract addresses the parts and labor coverage for claims specifically as follows;
4. PARTS: Replacement of Covered Components may be made with parts of like, kind, or quality and may be new, remanufactured, rebuilt, exchanged, or serviceable used components as are customarily used in the automobile industry and approved by the Administrator.
5. LABOR: Labor charges shall be based on the current AllData Labor Guide and hourly rates shall be within accepted industry standards
In regards to cancellation and refund, the service contract addresses that specifically as follows;
13. CANCELLATION(S) AND REFUND(S):
• Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase price. We shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50.00) service charge. All cancellations must be processed through the Selling Dealer or Your Lien Holder.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
[redacted]
Claims Department
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you...
for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC
warranty has processed the repair claims submitted by the customer for
reimbursement. GWC issued check reimbursements totaling $770.69 on July 10,
2015 for the claims in question. The claim reimbursement amounts were based on
the terms of the service contract regarding parts and labor coverage. The
customer has accepted and processed the reimbursement checks at this time.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC warranty has attempted to contact the customer
with a resolution to their issue. We have not been able to reach the customer
at this time. Please have them contact GWC Warranty directly to discuss this
concern and resolution.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: We were told on 12/15/2014 by [redacted] that the truck was unsafe to drive off the lot that was on a Monday. A descision was not made final until Thursday which was 4 days later by GWC. Work started on Friday and completed on Friday causing me to rent a car for work for 5 days total sum of 305.00. This was a delay with GWC and [redacted]s not my fault. I should be reimbursted the $35.00 for 5 days = $175.00.Regards,[redacted]
Reference: Complaint # [redacted] – [redacted] and [redacted]
Thank you for contacting GWC warranty in response to this concern....
I have reviewed the customer’s statement of the problem and the claim details associated. GWC warranty did approve a repair claim for transmission replacement totaling $ 1373.04 after the customer’s deductible. GWC warranty had also approved a rental reimbursement for the customer totaling $ 175. The repair and rental authorizations were approved in accordance with the terms of the vehicle service contract. Any additional costs incurred above the contract coverage would be the customer’s responsibility.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
[redacted]
Claims Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. The
repair shop did not replace the rear suspension control arms that were
initially approved on April 27, 2015. The shop called back May 7, 2015 to
inform GWC warranty that the rear control arms were not replaced. The claim was adjusted to reflect the amended
total due to the parts that were not replaced.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Do not purchase a warranty with this company the most they will pay would be maybe and I stress maybe 20-40 percent of what's wrong with your vehicle. I work for G[redacted] insurance, in claims, in litigation so I am familiar with policy contracts and language. This company advised a certified Honda dealership that they would not cover Honda parts for a covered portion of my warranty but would only cover after market parts. However, in the exclusion portion of their policy contract and outlined in multiple other places that aftermarket parts would not be covered. So, if I were to get my car fixed and et aftermarket parts that they are suggesting then in the future if there is another issue that would be a way for them NOT to pay due to the exclusion(s) Get it!!???!! In addition a lot of the terms and conditions as they are defined are open for interpretation pretty much it gives them "wiggle" room to manipulate the wording in their contract to their liking if they want to deny your claim. Their practice is what I call unethical.