Reference: Complaint # [redacted] – [redacted]
Thank you for contacting GWC warranty in response to this concern....
I have reviewed the customer’s statement of the problem and the claim details associated with this concern. GWC warranty did have an independent inspection completed that had verified a long term fluid leak from the rear differential and consequential damage to the internals. The vehicle service contract addresses this type of failure specifically as follows;
9. EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and NADN has no obligation under the Terms & Conditions set forth for what is not covered herein listed below.
• Any Mechanical Breakdown caused by contamination of or lack of proper levels of fuel, coolants, lubricants, or fluids. This includes fluid leaks. Contamination means unintended presence or introduction of contaminants.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
[redacted]
Claims Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
The “[redacted] solenoid” is not listed for coverage in this
vehicle service contract. Only items specifically listed in the Stated
Component Coverage section of the contract would be available for coverage
through GWC Warranty. We have contacted the customer directly and explained the
coverage also.
I have attached a copy of the contract application for
review of the Stated Component Coverage section.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
The transmission failure is not listed for coverage in this
vehicle service contract. Only items specifically listed in the Stated Component
Coverage section of the contract would be available for coverage through GWC
Warranty.
I have attached a copy of the contract application for
review of the Stated Component Coverage section.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. 158
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I never received a contract until after they were paid. I want a full refund as they have paid for none of the repairs needed on my vehicle and I request a refund immediately. Essentially I signed and received the full contract later. My next step is to go to the attorney general , consume advocate division for resolution of the matter, it is my opinion they never pay out on anything they claim to cover and to say I cant use factory parts is obsurd !
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. One Question, why did GWC conduct an investigation on the damage to my vehicle, asking for pictures and estimates if GWC was not liable? I don't understand why put me thru this at all.
Regards,
[redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC Warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
GWC Warranty did process a cancellation request through the
customer’s selling dealer May 4th, 2015. The customer would need to contact the
selling dealer in regards to the refund due.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted] – Second Rejection response
I have reviewed the customer’s second rejection response.
GWC warranty has approved the repair claim in accordance with the terms of the vehicle service contract regarding part and labor coverage. GWC has approved $294.65 towards the replacement of the right side mirror after the customer’s deductible.
A copy of the contract application was submitted with initial response.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
[redacted]
Claims Department
Reference: Complaint # [redacted] – [redacted]
Thank you for contacting...
GWC warranty in response to this concern.
I have reviewed the customer’s statement of the problem and the claim details associated. The repair claim for engine oil consumption is not covered under the terms of the vehicle service contract. The contract addresses this issue specifically as follows;
9. EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered
herein listed below.
• Excessive oil consumption, loss of compression, or gradual reduction in performance not associated with the Mechanical Breakdown of a Covered Component.
GWC warranty did provide a goodwill gesture coverage of $1000 towards the engine repair that was paid on 1/27/14.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
[redacted]
Claims Department
Reference: Complaint # [redacted] – [redacted] – Re:
[redacted] contract
face="Calibri" size="3">Thank you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
This vehicle service contract was cancelled as of September
29, 2014 and refunded to the selling dealer on October 6, 2014. The customer
would need to contact the selling dealer in regards to the refund due.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. 158
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
GWC Warranty did have a mechanical inspection completed to
verify the transmission concern reported by the repair shop. The inspector reported that the vehicle has
an Aftermarket Performance Controller installed and mounted on the dashboard.
The vehicle service contract specifically addresses this type of modification
to the vehicle and coverage exclusion as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below
• Vehicles altered or customized by You
or with Your knowledge beyond original factory specification, including but not
limited to, oversized and undersized tires, lowered suspensions, raised
suspensions (unless surcharge is paid), or frame kits.
• Aftermarket accessories or
non-original equipment not installed by the Vehicle Manufacturer while owned by
You.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
The following is an outlined representation of my experience with GWC Warranty Company, in truth, to the best of my knowledge. In writing this review, I am in no way discouraging any reader of this review in his or her business decisions regarding GWC Warranty.
I've never had a more negative experience with a warranty company. I purchased a 24-month/ 26,500 mile "powertrain plus" warranty with GWC Warranty in September 2015. Since that time, I have tried to submit (through a certified Chevrolet dealership) two claims. The mechanic at the dealership stated that he "believed" the warranty should cover the repairs, but the warranty company refused to do so. Moreover, I was told that customer service would not return phone calls to the dealership, and as so, I would have to try to get in touch with GWC to discuss covering the repair costs on my own. Regarding the second repair, the dealership had my vehicle for approximately 6-weeks. I am uncertain as to when the first time they tried to contact GWC to speak to their coverage of the repair was. I eventually contacted GWC regarding the second issue myself, and the company refused to pay stating "oil consumption is not covered". I was told by the dealership, the "motor was bad", and I had purchased a powertrain plus warranty, and GWC refused to pay for motor repairs! So apparently, motor issues of my type were not covered under a "powertrain plus" warranty. I've had to pay all required repair costs out of pocket, in addition to the $1,840 extended warranty cost I paid when I purchased the vehicle. As so, I feel the "powertrain plus" extended warranty has been worthless regarding my motor issues. Lastly, I was told by a service representative at GWC that they would not refund my money for the remaining miles left on my warranty. This is all I want at this point, a simple refund, and them to stop coverage. Please due your due diligence before buying an extended warranty. On a side note, did you know with today's world of social media, it is possible to reach over 1 million people in a matter of weeks! I discuss my experiences with those I do business with, both good and bad. The bad experiences I discuss until they are made right.
I do wonder, do the board members of the O[redacted] Teachers' Pension Plan, the stated owner of this business, know about experiences with GWC such as mine? I know that I am quite interested in making them aware.
Purchaser of "Powertrain Plus" extended warranty - Jason W.
Reference: Complaint # [redacted] – [redacted] – Second
Rejection Response
I have reviewed the customer’s second rejection of our
response.
GWC warranty had a mechanical inspection performed to verify
the additional failures reported by the shop after approving the initial repair
claim for head gaskets. The shop had
found the cylinder head warped past the allowable specification for machining
once disassembled. The decision to deny the claim for overheat damage was based
on the factual report provided by the independent expert that examined the
vehicle.
GWC warranty would have no obligation towards the cost of
the overheat damage to the cylinder head.
GWC warranty did provide coverage of the failed head gasket
and labor totaling $690.24.
If you have any
questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern. I have reviewed the customer’s statement of the problem and the claim
details associated.
GWC warranty did approve the repair claim in question in
accordance with the terms of the vehicle service contract.
The customer had contacted GWC warranty on June 19th
requesting additional coverage towards labor at the repair shop she had chosen.
GWC did approve additional labor coverage as a goodwill gesture to the contract
holder.
The customer is urged to contact GWC customer service to
obtain a referral to a GWC preferred repair facility if needed in the future.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
[redacted]
Claims
Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC
warranty did approve a repair claim for turbocharger replacement totaling
$2841.31 dollars. The replacement turbochargers were then determined to be
faulty after installation. The vehicle service contract does address this
situation specifically as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below.
• Faulty parts or labor provided by
others during the course of a Covered Repair.
GWC Warranty would have no obligation towards the cost of
the replacement of the faulty turbochargers supplied by the repair shop.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
[redacted]
ext. [redacted]
you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
GWC Warranty did have 2 independent mechanical inspections
performed to verify the failures reported. The mechanical inspector had found
the vehicle did have aftermarket modifications installed to the exhaust system.
They had also verified a lack of lubrication in the engine had caused damage to
the internals and the subsequent failure. Those items are both specifically
addressed in the vehicle service contract terms as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below.
• Any Mechanical Breakdown caused by
contamination of or lack of proper levels of fuel, coolants, lubricants, or
fluids. This includes fluid leaks. Contamination means unintended presence or
introduction of contaminants.
• Vehicles altered or customized by You
or with Your knowledge beyond original factory specification, including but not
limited to, oversized and undersized tires, lowered suspensions, raised
suspensions (unless surcharge is paid), or frame kits.
• Aftermarket accessories or
non-original equipment not installed by the Vehicle Manufacturer while owned by
You
GWC Warranty has no obligation towards the cost of the
failures related to these above noted items.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Labor to replace the condenser was $ 207.90. Warranty reimbursed me the $ 69.30 but didn't reimburse me the labor of $ 138.60.
Regards,
[redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customers concerns and the claim details
associated.
GWC warranty has approved the repair claim in question in
accordance with the terms of the vehicle service contract. The contract
addresses labor coverage specifically as follows;
5. LABOR: Labor charges shall be based on
the current AllData Labor Guide and hourly rates shall be within
accepted industry standards.
GWC warranty did approve labor hours matching the Alldata
Labor Guide time requirement. Any additional labor charges incurred would be
the customer’s responsibility.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. As the customer noted in his statement, he
approved the repair shop to replace his engine without authorization from GWC
Warranty. The vehicle service contract specifically excludes coverage on
repairs completed without authorization as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below.
• Repairs without Administrator’s prior
authorization and issuance of a claim authorization number.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted] ([redacted]
[redacted])
Thank you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the claim details associated. The repairs in question were completed without
prior authorization from GWC warranty. The vehicle service contract addresses
this specifically in several places as follows;
3. COVERAGE:
We agree to repair,
replace, or reimburse You the cost of repairing or
replacing a Covered Component on the Vehicle
as a result of a Mechanical
Breakdown arising
out of the normal use of Your Vehicle, less Your
Deductible, provided
that We have given prior authorization
before repairs begin.
9. EXCLUSIONS
— WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no
obligation under the terms and conditions set forth for what is not covered
herein listed
below.
• Repairs without
Administrator’s prior authorization and issuance of a claim authorization
number
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC Warranty did process a repair claim on
July 15, 2015 for this customer’s vehicle. The components that had failed were
not listed for coverage on the customer’s vehicle service contract type.
GWC Warranty had also spoken with the customer on July 29,
2015 regarding a question they had on component coverage.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
[redacted]
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you for contacting GWC warranty in response to this concern....
I have reviewed the customer’s statement of the problem and the claim details associated with this concern. GWC warranty did have an independent inspection completed that had verified a long term fluid leak from the rear differential and consequential damage to the internals. The vehicle service contract addresses this type of failure specifically as follows;
9. EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and NADN has no obligation under the Terms & Conditions set forth for what is not covered herein listed below.
• Any Mechanical Breakdown caused by contamination of or lack of proper levels of fuel, coolants, lubricants, or fluids. This includes fluid leaks. Contamination means unintended presence or introduction of contaminants.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
[redacted]
Claims Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
The “[redacted] solenoid” is not listed for coverage in this
vehicle service contract. Only items specifically listed in the Stated
Component Coverage section of the contract would be available for coverage
through GWC Warranty. We have contacted the customer directly and explained the
coverage also.
I have attached a copy of the contract application for
review of the Stated Component Coverage section.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you...
for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
The transmission failure is not listed for coverage in this
vehicle service contract. Only items specifically listed in the Stated Component
Coverage section of the contract would be available for coverage through GWC
Warranty.
I have attached a copy of the contract application for
review of the Stated Component Coverage section.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. 158
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I never received a contract until after they were paid. I want a full refund as they have paid for none of the repairs needed on my vehicle and I request a refund immediately. Essentially I signed and received the full contract later. My next step is to go to the attorney general , consume advocate division for resolution of the matter, it is my opinion they never pay out on anything they claim to cover and to say I cant use factory parts is obsurd !
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. One Question, why did GWC conduct an investigation on the damage to my vehicle, asking for pictures and estimates if GWC was not liable? I don't understand why put me thru this at all.
Regards,
[redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC Warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
GWC Warranty did process a cancellation request through the
customer’s selling dealer May 4th, 2015. The customer would need to contact the
selling dealer in regards to the refund due.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted] – Second Rejection response
I have reviewed the customer’s second rejection response.
GWC warranty has approved the repair claim in accordance with the terms of the vehicle service contract regarding part and labor coverage. GWC has approved $294.65 towards the replacement of the right side mirror after the customer’s deductible.
A copy of the contract application was submitted with initial response.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
[redacted]
Claims Department
Reference: Complaint # [redacted] – [redacted]
Thank you for contacting...
GWC warranty in response to this concern.
I have reviewed the customer’s statement of the problem and the claim details associated. The repair claim for engine oil consumption is not covered under the terms of the vehicle service contract. The contract addresses this issue specifically as follows;
9. EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered
herein listed below.
• Excessive oil consumption, loss of compression, or gradual reduction in performance not associated with the Mechanical Breakdown of a Covered Component.
GWC warranty did provide a goodwill gesture coverage of $1000 towards the engine repair that was paid on 1/27/14.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
[redacted]
Claims Department
Reference: Complaint # [redacted] – [redacted] – Re:
[redacted] contract
face="Calibri" size="3">Thank you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
This vehicle service contract was cancelled as of September
29, 2014 and refunded to the selling dealer on October 6, 2014. The customer
would need to contact the selling dealer in regards to the refund due.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. 158
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
GWC Warranty did have a mechanical inspection completed to
verify the transmission concern reported by the repair shop. The inspector reported that the vehicle has
an Aftermarket Performance Controller installed and mounted on the dashboard.
The vehicle service contract specifically addresses this type of modification
to the vehicle and coverage exclusion as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below
• Vehicles altered or customized by You
or with Your knowledge beyond original factory specification, including but not
limited to, oversized and undersized tires, lowered suspensions, raised
suspensions (unless surcharge is paid), or frame kits.
• Aftermarket accessories or
non-original equipment not installed by the Vehicle Manufacturer while owned by
You.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
The following is an outlined representation of my experience with GWC Warranty Company, in truth, to the best of my knowledge. In writing this review, I am in no way discouraging any reader of this review in his or her business decisions regarding GWC Warranty.
I've never had a more negative experience with a warranty company. I purchased a 24-month/ 26,500 mile "powertrain plus" warranty with GWC Warranty in September 2015. Since that time, I have tried to submit (through a certified Chevrolet dealership) two claims. The mechanic at the dealership stated that he "believed" the warranty should cover the repairs, but the warranty company refused to do so. Moreover, I was told that customer service would not return phone calls to the dealership, and as so, I would have to try to get in touch with GWC to discuss covering the repair costs on my own. Regarding the second repair, the dealership had my vehicle for approximately 6-weeks. I am uncertain as to when the first time they tried to contact GWC to speak to their coverage of the repair was. I eventually contacted GWC regarding the second issue myself, and the company refused to pay stating "oil consumption is not covered". I was told by the dealership, the "motor was bad", and I had purchased a powertrain plus warranty, and GWC refused to pay for motor repairs! So apparently, motor issues of my type were not covered under a "powertrain plus" warranty. I've had to pay all required repair costs out of pocket, in addition to the $1,840 extended warranty cost I paid when I purchased the vehicle. As so, I feel the "powertrain plus" extended warranty has been worthless regarding my motor issues. Lastly, I was told by a service representative at GWC that they would not refund my money for the remaining miles left on my warranty. This is all I want at this point, a simple refund, and them to stop coverage. Please due your due diligence before buying an extended warranty. On a side note, did you know with today's world of social media, it is possible to reach over 1 million people in a matter of weeks! I discuss my experiences with those I do business with, both good and bad. The bad experiences I discuss until they are made right.
I do wonder, do the board members of the O[redacted] Teachers' Pension Plan, the stated owner of this business, know about experiences with GWC such as mine? I know that I am quite interested in making them aware.
Purchaser of "Powertrain Plus" extended warranty - Jason W.
Reference: Complaint # [redacted] – [redacted] – Second
Rejection Response
I have reviewed the customer’s second rejection of our
response.
GWC warranty had a mechanical inspection performed to verify
the additional failures reported by the shop after approving the initial repair
claim for head gaskets. The shop had
found the cylinder head warped past the allowable specification for machining
once disassembled. The decision to deny the claim for overheat damage was based
on the factual report provided by the independent expert that examined the
vehicle.
GWC warranty would have no obligation towards the cost of
the overheat damage to the cylinder head.
GWC warranty did provide coverage of the failed head gasket
and labor totaling $690.24.
If you have any
questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern. I have reviewed the customer’s statement of the problem and the claim
details associated.
GWC warranty did approve the repair claim in question in
accordance with the terms of the vehicle service contract.
The customer had contacted GWC warranty on June 19th
requesting additional coverage towards labor at the repair shop she had chosen.
GWC did approve additional labor coverage as a goodwill gesture to the contract
holder.
The customer is urged to contact GWC customer service to
obtain a referral to a GWC preferred repair facility if needed in the future.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
[redacted]
Claims
Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC
warranty did approve a repair claim for turbocharger replacement totaling
$2841.31 dollars. The replacement turbochargers were then determined to be
faulty after installation. The vehicle service contract does address this
situation specifically as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below.
• Faulty parts or labor provided by
others during the course of a Covered Repair.
GWC Warranty would have no obligation towards the cost of
the replacement of the faulty turbochargers supplied by the repair shop.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
[redacted]
ext. [redacted]
Reference: Complaint # [redacted] – [redacted]
Thank...
you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated.
GWC Warranty did have 2 independent mechanical inspections
performed to verify the failures reported. The mechanical inspector had found
the vehicle did have aftermarket modifications installed to the exhaust system.
They had also verified a lack of lubrication in the engine had caused damage to
the internals and the subsequent failure. Those items are both specifically
addressed in the vehicle service contract terms as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below.
• Any Mechanical Breakdown caused by
contamination of or lack of proper levels of fuel, coolants, lubricants, or
fluids. This includes fluid leaks. Contamination means unintended presence or
introduction of contaminants.
• Vehicles altered or customized by You
or with Your knowledge beyond original factory specification, including but not
limited to, oversized and undersized tires, lowered suspensions, raised
suspensions (unless surcharge is paid), or frame kits.
• Aftermarket accessories or
non-original equipment not installed by the Vehicle Manufacturer while owned by
You
GWC Warranty has no obligation towards the cost of the
failures related to these above noted items.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Labor to replace the condenser was $ 207.90. Warranty reimbursed me the $ 69.30 but didn't reimburse me the labor of $ 138.60.
Regards,
[redacted]
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customers concerns and the claim details
associated.
GWC warranty has approved the repair claim in question in
accordance with the terms of the vehicle service contract. The contract
addresses labor coverage specifically as follows;
5. LABOR: Labor charges shall be based on
the current AllData Labor Guide and hourly rates shall be within
accepted industry standards.
GWC warranty did approve labor hours matching the Alldata
Labor Guide time requirement. Any additional labor charges incurred would be
the customer’s responsibility.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. As the customer noted in his statement, he
approved the repair shop to replace his engine without authorization from GWC
Warranty. The vehicle service contract specifically excludes coverage on
repairs completed without authorization as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below.
• Repairs without Administrator’s prior
authorization and issuance of a claim authorization number.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####
ext. [redacted]
Reference: Complaint # [redacted] – [redacted] ([redacted]
[redacted])
Thank you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the claim details associated. The repairs in question were completed without
prior authorization from GWC warranty. The vehicle service contract addresses
this specifically in several places as follows;
3. COVERAGE:
We agree to repair,
replace, or reimburse You the cost of repairing or
replacing a Covered Component on the Vehicle
as a result of a Mechanical
Breakdown arising
out of the normal use of Your Vehicle, less Your
Deductible, provided
that We have given prior authorization
before repairs begin.
9. EXCLUSIONS
— WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no
obligation under the terms and conditions set forth for what is not covered
herein listed
below.
• Repairs without
Administrator’s prior authorization and issuance of a claim authorization
number
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
Reference: Complaint # [redacted] – [redacted]
Thank you for...
contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC Warranty did process a repair claim on
July 15, 2015 for this customer’s vehicle. The components that had failed were
not listed for coverage on the customer’s vehicle service contract type.
GWC Warranty had also spoken with the customer on July 29,
2015 regarding a question they had on component coverage.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
[redacted]
ext. [redacted]