Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC Warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associated GWC Warranty did process a cancellation request through the customer’s selling dealer April 7, The customer would need to contact the selling dealer in regards to the refund due GWC Warranty does have a management call back request process in place, and I had reached out to the customer on April 20, to explain the cancellation processI was not able to reach the customer at that time I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As they point out, the contract says they pay within acceptable standards of hourly costs The warrant was sold by the [redacted] dealer and the dealers hourly costs are well within the "industry standard" The response doe not address what the industry standard is? They simply decide to pay a flat fee of $per hour Where in the contact does it say they ONLY pay $75? The contract clearly states, "within industry standard" If you price the hourly cost at any [redacted] dealer in the area you will see that the hourly cost is "within industry standard" There response supports my claim totally, NO WHERE in the contract does it says they only pay $75, they pay the "industry standard" and therefore, if they don't want to pay they need to demonstrate that the labor costs at the [redacted] dealer (i bought the warrant from a [redacted] dealer by the way) is NOT within "industry standard" And if the [redacted] dealer is no within the standard WHY do they allow the [redacted] dealer sell their warrant if they believe the [redacted] dealer perform outside the industry standard??? Regards, [redacted] ***
I had a customer that was on vacation in SC who broke down and called me in a panic with her kids in the car at the resortI told her to call GWCGWC told her the garage to take it to and it was fixed within hoursIt didn’t even impact her vacation
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the claim details associated GWC warranty did approve the repair claim in question in accordance with the terms of the vehicle service contract The customer had contacted GWC warranty on June 19th requesting additional coverage towards labor at the repair shop she had chosen GWC did approve additional labor coverage as a goodwill gesture to the contract holder The customer is urged to contact GWC customer service to obtain a referral to a GWC preferred repair facility if needed in the future I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] size="3">Thank you for contacting GWC warranty in response to this concern With regard to the subject vehicle, GWC authorized and paid for a covered claim related to a catastrophic engine failure in November of Immediately after that, there was an issue with a component that was installed incorrectly and caused a check engine light to appearThe issue was identified and repaired and the vehicle was returned to the claimant Presently, there is a second and separate issue related to a buildup of debris in the valve section of the engineThere is no failure to the engine as this is a maintenance issueThe repair center and GWC are communicating to find a way to clean out the debris without having to disassemble the engine The expense related to this issue is not covered by the service contractIt is not a covered event because a mechanical failure to a covered component has not occurred However, GWC is willing to advance some amount of good-will to help offset this non-covered expenseOnce we have a final solution or repair option from the repair facility, we can make a determination as to what amount of good-will to advance I will follow up with another response once this matter has been resolvedIf you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty did process a repair claim on July 15, for this customer’s vehicleThe components that had failed were not listed for coverage on the customer’s vehicle service contract type GWC Warranty had also spoken with the customer on July 29, regarding a question they had on component coverage I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associated GWC warranty had a mechanical inspection completed 7/24/and found the repairs to the transmission and transfer case were already completedThe vehicle service contract addresses this unauthorized repair specifically as follows; EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and NADN has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Repairs without the Administrator’s prior authorization and issuance of a claim authorization number I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was informed that mailing to them the repair invoice for calipers after the fact would be reimbursed p.sI just use this vehicle for work apprmiusage definitely not a wear and tear item Regards, [redacted]
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedThe vehicle service contract does address the concern the customer is having specifically as follows; EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and NADN has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Excessive oil consumption, loss of compression, or gradual reduction in performance not associated with the Mechanical Breakdown of a Covered Component The customer has been advised that if they choose to diagnose the engine further to display a Mechanical Breakdown, GWC warranty will perform an inspection at that time to verify the failures to determine coverage I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] * [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has contacted the customer directly to offer them the option to submit a cancellation and refund request through the selling dealer of the vehicle service contractThis is a goodwill exception to assist the customer with cancellation based on their request I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-####
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problemThe vehicle service contract addresses cancellations and refunds specifically as follows; CANCELLATION(S) AND REFUND(S): • Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase priceWe shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50.00) service chargeAll cancellations must be processed through the Selling Dealer or Your Lien Holder If the above conditions for cancellation are met, the customer is urged to contact the selling dealer in regards to submitting a cancellation request I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associatedThe customer did have a claim initiated January 4, for a failed Catalytic Converter exhaust pipeThat item is not listed in the Component Coverage section of the vehicle service contractOnly items specifically listed would be available for coverage through GWC Warranty I have reviewed the call recordings also and verified GWC Warranty did not provide or imply any coverage or authorization when speaking to the customer With regards to cancellation and refund, the service contract does address that procedure specifically as follows; CANCELLATION(S) AND REFUND(S): • Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase priceWe shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50) service chargeAll cancellations must be processed through the Selling Dealer or Your Lien Holder If the above conditions for cancellation and refund are met, the customer is urged to contact their Selling Dealer or Lien Holder to submit a cancellation request I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext***
Reference: Complaint # [redacted] – [redacted] – Second Rejection Response I have reviewed the customer’s second rejection of our response GWC warranty had a mechanical inspection performed to verify the additional failures reported by the shop after approving the initial repair claim for head gasketsThe shop had found the cylinder head warped past the allowable specification for machining once disassembledThe decision to deny the claim for overheat damage was based on the factual report provided by the independent expert that examined the vehicle GWC warranty would have no obligation towards the cost of the overheat damage to the cylinder head GWC warranty did provide coverage of the failed head gasket and labor totaling $ If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The terms and conditions were not given to me when I signed the contractI was made to believe that the terms and conditions were those that was stated on the page describing what would be included in the planOnly the one page that I signed was presented to me when I signed the contract Regards, [redacted] ***
Reference: Complaint # [redacted] – [redacted] – Rejection response I have reviewed the customers’ rejection of our responseAs stated in prior correspondence, the repair shop had already completed the repairs on 4/before GWC warranty could perform an inspection and issue an authorization numberGWC warranty would have no obligation towards the costs of repairs completed without prior authorization I have attached a copy of the contract application with the original response If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the claim details associated The timing cover gasket reported as failed is not listed for coverage in the Component coverage listThe contract addresses coverage specifically as follows; • Covered Component(s) means all item(s) specifically listed on the front of this Contract Application under Component CoverageIf a component is specifically listed under Component Coverage then the item is covered I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] and [redacted] – Rejection response I have reviewed the customer rejection responseThe vehicle service contract does specifically address the concerns the customer is havingThe claim coverage for parts and labor is described as follows; PARTS: Replacement of Covered Components may be made with parts of like, kind, or quality and may be new, remanufactured, rebuilt, exchanged, or serviceable used components as are customarily used in the automobile industry and approved by the Administrator LABOR: Labor charges shall be based on the current AllData Labor Guide and hourly rates shall be within accepted industry standards The vehicle service contract also addresses rental car coverage specifically as follows; • RENTAL CAR COVERAGE: In the event that a Covered Repair requires repair facility labor in excess of eight (8) hours, We will provide rental car reimbursement of no more than thirty-five dollars ($35.00) per day for a total of no more than five (5) daysDelays caused by unavailability of parts, shipping, and repair facility schedules, or other factors do not qualify for rental car reimbursementNot available on Powertrain GWC warranty had approved the claim and rental in accordance with the terms of the vehicle service contract If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
Horrible set of peopleDo Not botherScam! I paid $for coverage...but when my car had a problemMagically I was not coveredThe reason being "the car has developed a fault" dugghhh that's why I bought warranty so when it develops a fault I will be covered...well apparently you are covered as long as your car does not breakdown
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedThe customer did have a claim initiated July 17, for lower rear control arm bushings, front strut mounts, and a failed stabilizer linkThose items are not listed in the Component Coverage section of the vehicle service contractGWC Warranty would have no obligation towards the costs associated with those repairs The customer is urged to contact me directly if they would like to submit their phone recording for review for accuracyMy direct contact information is listed below I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associated The transmission failure is not listed for coverage in this vehicle service contractOnly items specifically listed in the Stated Component Coverage section of the contract would be available for coverage through GWC Warranty I have attached a copy of the contract application for review of the Stated Component Coverage section If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC Warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associated GWC Warranty did process a cancellation request through the customer’s selling dealer April 7, The customer would need to contact the selling dealer in regards to the refund due GWC Warranty does have a management call back request process in place, and I had reached out to the customer on April 20, to explain the cancellation processI was not able to reach the customer at that time I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As they point out, the contract says they pay within acceptable standards of hourly costs The warrant was sold by the [redacted] dealer and the dealers hourly costs are well within the "industry standard" The response doe not address what the industry standard is? They simply decide to pay a flat fee of $per hour Where in the contact does it say they ONLY pay $75? The contract clearly states, "within industry standard" If you price the hourly cost at any [redacted] dealer in the area you will see that the hourly cost is "within industry standard" There response supports my claim totally, NO WHERE in the contract does it says they only pay $75, they pay the "industry standard" and therefore, if they don't want to pay they need to demonstrate that the labor costs at the [redacted] dealer (i bought the warrant from a [redacted] dealer by the way) is NOT within "industry standard" And if the [redacted] dealer is no within the standard WHY do they allow the [redacted] dealer sell their warrant if they believe the [redacted] dealer perform outside the industry standard??? Regards, [redacted] ***
I had a customer that was on vacation in SC who broke down and called me in a panic with her kids in the car at the resortI told her to call GWCGWC told her the garage to take it to and it was fixed within hoursIt didn’t even impact her vacation
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the claim details associated GWC warranty did approve the repair claim in question in accordance with the terms of the vehicle service contract The customer had contacted GWC warranty on June 19th requesting additional coverage towards labor at the repair shop she had chosen GWC did approve additional labor coverage as a goodwill gesture to the contract holder The customer is urged to contact GWC customer service to obtain a referral to a GWC preferred repair facility if needed in the future I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] size="3">Thank you for contacting GWC warranty in response to this concern With regard to the subject vehicle, GWC authorized and paid for a covered claim related to a catastrophic engine failure in November of Immediately after that, there was an issue with a component that was installed incorrectly and caused a check engine light to appearThe issue was identified and repaired and the vehicle was returned to the claimant Presently, there is a second and separate issue related to a buildup of debris in the valve section of the engineThere is no failure to the engine as this is a maintenance issueThe repair center and GWC are communicating to find a way to clean out the debris without having to disassemble the engine The expense related to this issue is not covered by the service contractIt is not a covered event because a mechanical failure to a covered component has not occurred However, GWC is willing to advance some amount of good-will to help offset this non-covered expenseOnce we have a final solution or repair option from the repair facility, we can make a determination as to what amount of good-will to advance I will follow up with another response once this matter has been resolvedIf you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty did process a repair claim on July 15, for this customer’s vehicleThe components that had failed were not listed for coverage on the customer’s vehicle service contract type GWC Warranty had also spoken with the customer on July 29, regarding a question they had on component coverage I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associated GWC warranty had a mechanical inspection completed 7/24/and found the repairs to the transmission and transfer case were already completedThe vehicle service contract addresses this unauthorized repair specifically as follows; EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and NADN has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Repairs without the Administrator’s prior authorization and issuance of a claim authorization number I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was informed that mailing to them the repair invoice for calipers after the fact would be reimbursed p.sI just use this vehicle for work apprmiusage definitely not a wear and tear item Regards, [redacted]
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedThe vehicle service contract does address the concern the customer is having specifically as follows; EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and NADN has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Excessive oil consumption, loss of compression, or gradual reduction in performance not associated with the Mechanical Breakdown of a Covered Component The customer has been advised that if they choose to diagnose the engine further to display a Mechanical Breakdown, GWC warranty will perform an inspection at that time to verify the failures to determine coverage I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] * [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has contacted the customer directly to offer them the option to submit a cancellation and refund request through the selling dealer of the vehicle service contractThis is a goodwill exception to assist the customer with cancellation based on their request I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-####
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problemThe vehicle service contract addresses cancellations and refunds specifically as follows; CANCELLATION(S) AND REFUND(S): • Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase priceWe shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50.00) service chargeAll cancellations must be processed through the Selling Dealer or Your Lien Holder If the above conditions for cancellation are met, the customer is urged to contact the selling dealer in regards to submitting a cancellation request I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associatedThe customer did have a claim initiated January 4, for a failed Catalytic Converter exhaust pipeThat item is not listed in the Component Coverage section of the vehicle service contractOnly items specifically listed would be available for coverage through GWC Warranty I have reviewed the call recordings also and verified GWC Warranty did not provide or imply any coverage or authorization when speaking to the customer With regards to cancellation and refund, the service contract does address that procedure specifically as follows; CANCELLATION(S) AND REFUND(S): • Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase priceWe shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50) service chargeAll cancellations must be processed through the Selling Dealer or Your Lien Holder If the above conditions for cancellation and refund are met, the customer is urged to contact their Selling Dealer or Lien Holder to submit a cancellation request I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext***
Reference: Complaint # [redacted] – [redacted] – Second Rejection Response I have reviewed the customer’s second rejection of our response GWC warranty had a mechanical inspection performed to verify the additional failures reported by the shop after approving the initial repair claim for head gasketsThe shop had found the cylinder head warped past the allowable specification for machining once disassembledThe decision to deny the claim for overheat damage was based on the factual report provided by the independent expert that examined the vehicle GWC warranty would have no obligation towards the cost of the overheat damage to the cylinder head GWC warranty did provide coverage of the failed head gasket and labor totaling $ If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The terms and conditions were not given to me when I signed the contractI was made to believe that the terms and conditions were those that was stated on the page describing what would be included in the planOnly the one page that I signed was presented to me when I signed the contract Regards, [redacted] ***
Reference: Complaint # [redacted] – [redacted] – Rejection response I have reviewed the customers’ rejection of our responseAs stated in prior correspondence, the repair shop had already completed the repairs on 4/before GWC warranty could perform an inspection and issue an authorization numberGWC warranty would have no obligation towards the costs of repairs completed without prior authorization I have attached a copy of the contract application with the original response If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the claim details associated The timing cover gasket reported as failed is not listed for coverage in the Component coverage listThe contract addresses coverage specifically as follows; • Covered Component(s) means all item(s) specifically listed on the front of this Contract Application under Component CoverageIf a component is specifically listed under Component Coverage then the item is covered I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
Reference: Complaint # [redacted] – [redacted] and [redacted] – Rejection response I have reviewed the customer rejection responseThe vehicle service contract does specifically address the concerns the customer is havingThe claim coverage for parts and labor is described as follows; PARTS: Replacement of Covered Components may be made with parts of like, kind, or quality and may be new, remanufactured, rebuilt, exchanged, or serviceable used components as are customarily used in the automobile industry and approved by the Administrator LABOR: Labor charges shall be based on the current AllData Labor Guide and hourly rates shall be within accepted industry standards The vehicle service contract also addresses rental car coverage specifically as follows; • RENTAL CAR COVERAGE: In the event that a Covered Repair requires repair facility labor in excess of eight (8) hours, We will provide rental car reimbursement of no more than thirty-five dollars ($35.00) per day for a total of no more than five (5) daysDelays caused by unavailability of parts, shipping, and repair facility schedules, or other factors do not qualify for rental car reimbursementNot available on Powertrain GWC warranty had approved the claim and rental in accordance with the terms of the vehicle service contract If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation [redacted] Claims Department
Horrible set of peopleDo Not botherScam! I paid $for coverage...but when my car had a problemMagically I was not coveredThe reason being "the car has developed a fault" dugghhh that's why I bought warranty so when it develops a fault I will be covered...well apparently you are covered as long as your car does not breakdown
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedThe customer did have a claim initiated July 17, for lower rear control arm bushings, front strut mounts, and a failed stabilizer linkThose items are not listed in the Component Coverage section of the vehicle service contractGWC Warranty would have no obligation towards the costs associated with those repairs The customer is urged to contact me directly if they would like to submit their phone recording for review for accuracyMy direct contact information is listed below I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***
Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associated The transmission failure is not listed for coverage in this vehicle service contractOnly items specifically listed in the Stated Component Coverage section of the contract would be available for coverage through GWC Warranty I have attached a copy of the contract application for review of the Stated Component Coverage section If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext